Business Unit Overview Headquartered in Lakeville, Minn., Post Consumer Brands, a business unit of Post Holdings, Inc., is dedicated to providing people and their pets with delicious food choices for every taste and budget. The company's portfolio includes beloved brands such as Honey Bunches of Oats, PEBBLES, Grape-Nuts and Malt-O-Meal cereal, and Peter Pan peanut butter, as well as Rachael Ray Nutrish, Kibbles 'n Bits and 9Lives dog and cat food. As a company committed to high standards of quality and to our values, we are driven by one idea: To make lives better by making delicious food accessible for all. For more information about our brands, visit and follow us on LinkedIn for the latest news. Brand Post Consumer Brands recently acquired several iconic pet food brands, venturing into a new market while remaining true to our purpose to provide delicious and accessible food that our consumers love. We're always searching the center store for the next exciting product to add to our portfolio, and right now, we're growing and need passionate, driven individuals with diverse perspectives to help us reach greater heights. That's where you come in. Join a team where your voice is not only heard but valued. Make a real impact on brands enjoyed by millions of people and their pets. At Post Consumer Brands, we take pride in our longstanding legacy of making one of every five breakfast cereals families eat daily. Today, we're just as focused on our future as we expand our grocery business with different shelf-stable foods, including snacks and peanut butter. We are committed to providing accessible and delicious food for families, and we're always searching the center store for the next exciting product to add to our portfolio. As we soar to new heights, we need creative, determined individuals from all walks of life to join our team, where your unique perspective and ideas are acknowledged and valued. Be a part of a company that empowers you to make a difference that's evident on grocery store shelves and families' tables across North America. Location Description Post Consumer Brands in Jonesboro, Ark. is home to more than 200 team members. Jonesboro may be a smaller town, but it has a strong performing arts scene, multiple schools, and a diverse geography with sports and outdoor recreation opportunities for everyone. The Post Jonesboro team supports the community through food pantry volunteering and an annual toy drive during the holiday season. Responsibilities Schedule: This position works a 2-2-3 (12 hour) shift schedule starting from 6:00 pm to 6:00 am. This position works every other weekend. Education: 4-year college degree or equivalent experience REQUIRED. Degree in chemistry, microbiology, math, statistics or food science strongly preferred. Post Consumer Brands has tuition reimbursement available to support this education as well! Experience: 3 years of food production and lab experience is a must. JOB SUMMARY The purpose of this position is to provide real-time technical support to the Operations Teams and other support staff assigned. The individual is responsible for providing Operations Teams and Supervisors with the necessary information to produce products that meet PCBs food safety and quality standards at the lowest cost in a timely manner. The individual plays a key role in assisting in the identification, investigation, and follow up activities of PCB continuous improvement program. Support, implement, and maintain food safety practices as required through SQF. Will be responsible for completing job duties in a manner that supports all plant safety, food safety, quality, and environmental practices. ACTIVITIES/DUTIES Provide Operations Team Members, management, and Maintenance with technical resources in areas of product quality and food safety during on-going production, as well as in noncompliance situations. Attend noncompliance meetings to give direction on immediate actions, root cause investigation, product disposition, and any necessary corrective actions. Perform audits and analyses on finished and intermediate products, ingredients, packaging, and systems and follow safety, sanitation, Good Manufacturing Practices, and Good Laboratory Practices while performing tests Conduct investigations into consumer and customer complaints. Perform, record and report audit findings in areas of Pest Prevention, Sanitation, GMP's, Pre-Op Inspection/Testing, Plant Environment, HACCP, SSOP's, Net Weight, PSAs, Metal Detection Audit, Documentation Audit, Allergen Testing, and Ingredient COA Verification. Calibration and maintenance of Quality measurement equipment in production and in the QA Lab. Provide information and data to support the QA group in assigned project areas. Use databases to hold and release product, provide non-compliance ingredient and packaging information to vendors (SCAR's), and report and store audit reports. Utilize the Quality Department resources to help in the identification and resolution of issues. Additional duties as required by Management to meet the food-safety needs of the facility. Schedule: This position works a 2-2-3 (12 hour) shift schedule starting from 6:00 pm to 6:00 am. This position works every other weekend. Qualifications Education: 4-year college degree or equivalent experience in chemistry, microbiology, math, statistics or food science strongly preferred. Post Consumer Brands has tuition reimbursement available to support this education as well! Experience: 3 years of food production and lab experience is a must. Knowledge, Skills, Abilities, and Other Competencies: Knowledge of manufacturing processes, GMP's, food safety, GLP's, statistics and lab techniques preferred Experience in Food Systems, audit experience, with PCQI certification preferred. Excellent organizational and problem solving skills Math/statistical computation skills Knowledge of SPC Ability to work safely with chemicals and near equipment Ability to compile, analyze and present collected data in summary form as well as being capable of performing a variety of tests Ability to communicate technical, scientific, and regulatory information, both written and verbally Ability to make presentations, facilitate meetings, probe for root cause, and provide training to various groups within the organization Knowledge of quality problem solving tools Must be able to read, write and communicate in the English language
Mar 28, 2024
Full time
Business Unit Overview Headquartered in Lakeville, Minn., Post Consumer Brands, a business unit of Post Holdings, Inc., is dedicated to providing people and their pets with delicious food choices for every taste and budget. The company's portfolio includes beloved brands such as Honey Bunches of Oats, PEBBLES, Grape-Nuts and Malt-O-Meal cereal, and Peter Pan peanut butter, as well as Rachael Ray Nutrish, Kibbles 'n Bits and 9Lives dog and cat food. As a company committed to high standards of quality and to our values, we are driven by one idea: To make lives better by making delicious food accessible for all. For more information about our brands, visit and follow us on LinkedIn for the latest news. Brand Post Consumer Brands recently acquired several iconic pet food brands, venturing into a new market while remaining true to our purpose to provide delicious and accessible food that our consumers love. We're always searching the center store for the next exciting product to add to our portfolio, and right now, we're growing and need passionate, driven individuals with diverse perspectives to help us reach greater heights. That's where you come in. Join a team where your voice is not only heard but valued. Make a real impact on brands enjoyed by millions of people and their pets. At Post Consumer Brands, we take pride in our longstanding legacy of making one of every five breakfast cereals families eat daily. Today, we're just as focused on our future as we expand our grocery business with different shelf-stable foods, including snacks and peanut butter. We are committed to providing accessible and delicious food for families, and we're always searching the center store for the next exciting product to add to our portfolio. As we soar to new heights, we need creative, determined individuals from all walks of life to join our team, where your unique perspective and ideas are acknowledged and valued. Be a part of a company that empowers you to make a difference that's evident on grocery store shelves and families' tables across North America. Location Description Post Consumer Brands in Jonesboro, Ark. is home to more than 200 team members. Jonesboro may be a smaller town, but it has a strong performing arts scene, multiple schools, and a diverse geography with sports and outdoor recreation opportunities for everyone. The Post Jonesboro team supports the community through food pantry volunteering and an annual toy drive during the holiday season. Responsibilities Schedule: This position works a 2-2-3 (12 hour) shift schedule starting from 6:00 pm to 6:00 am. This position works every other weekend. Education: 4-year college degree or equivalent experience REQUIRED. Degree in chemistry, microbiology, math, statistics or food science strongly preferred. Post Consumer Brands has tuition reimbursement available to support this education as well! Experience: 3 years of food production and lab experience is a must. JOB SUMMARY The purpose of this position is to provide real-time technical support to the Operations Teams and other support staff assigned. The individual is responsible for providing Operations Teams and Supervisors with the necessary information to produce products that meet PCBs food safety and quality standards at the lowest cost in a timely manner. The individual plays a key role in assisting in the identification, investigation, and follow up activities of PCB continuous improvement program. Support, implement, and maintain food safety practices as required through SQF. Will be responsible for completing job duties in a manner that supports all plant safety, food safety, quality, and environmental practices. ACTIVITIES/DUTIES Provide Operations Team Members, management, and Maintenance with technical resources in areas of product quality and food safety during on-going production, as well as in noncompliance situations. Attend noncompliance meetings to give direction on immediate actions, root cause investigation, product disposition, and any necessary corrective actions. Perform audits and analyses on finished and intermediate products, ingredients, packaging, and systems and follow safety, sanitation, Good Manufacturing Practices, and Good Laboratory Practices while performing tests Conduct investigations into consumer and customer complaints. Perform, record and report audit findings in areas of Pest Prevention, Sanitation, GMP's, Pre-Op Inspection/Testing, Plant Environment, HACCP, SSOP's, Net Weight, PSAs, Metal Detection Audit, Documentation Audit, Allergen Testing, and Ingredient COA Verification. Calibration and maintenance of Quality measurement equipment in production and in the QA Lab. Provide information and data to support the QA group in assigned project areas. Use databases to hold and release product, provide non-compliance ingredient and packaging information to vendors (SCAR's), and report and store audit reports. Utilize the Quality Department resources to help in the identification and resolution of issues. Additional duties as required by Management to meet the food-safety needs of the facility. Schedule: This position works a 2-2-3 (12 hour) shift schedule starting from 6:00 pm to 6:00 am. This position works every other weekend. Qualifications Education: 4-year college degree or equivalent experience in chemistry, microbiology, math, statistics or food science strongly preferred. Post Consumer Brands has tuition reimbursement available to support this education as well! Experience: 3 years of food production and lab experience is a must. Knowledge, Skills, Abilities, and Other Competencies: Knowledge of manufacturing processes, GMP's, food safety, GLP's, statistics and lab techniques preferred Experience in Food Systems, audit experience, with PCQI certification preferred. Excellent organizational and problem solving skills Math/statistical computation skills Knowledge of SPC Ability to work safely with chemicals and near equipment Ability to compile, analyze and present collected data in summary form as well as being capable of performing a variety of tests Ability to communicate technical, scientific, and regulatory information, both written and verbally Ability to make presentations, facilitate meetings, probe for root cause, and provide training to various groups within the organization Knowledge of quality problem solving tools Must be able to read, write and communicate in the English language
Description: Join the best game in town! You already know that MotorCity is a great place to play. Now you can join the team that makes this a great place to work, too! As Pit Technician Trainee Level I, you'll assist with maintaining casino operations equipment and help with other repair services. You'll perform additional responsibilities as assigned. What We Offer MotorCity Casino Hotel offers competitive wages, excellent medical, dental, and vision benefits, a generous 401(k) program, and childcare reimbursement. You'll enjoy complimentary meals during your shift, vacation time, and your uniforms and their cleaning will be paid for. Plus, there's free on-site parking, exclusive associate discounts, tuition reimbursement, and more. And as a MotorCity Casino Hotel associate, you'll find exciting opportunities for professional growth and advancement. As an active community partner, MotorCity Casino Hotel is dedicated to the city of Detroit. Our associates, management, and ownership contribute to the metro-Detroit community through several local programs that have a positive impact on the lives of the people in our city. Our Helping Hands committee, a dynamic group of associate volunteers established in 2003, is the driving force behind many of the philanthropic initiatives that help us make a difference in our community. Requirements: Two years experience in equipment maintenance.
Mar 28, 2024
Full time
Description: Join the best game in town! You already know that MotorCity is a great place to play. Now you can join the team that makes this a great place to work, too! As Pit Technician Trainee Level I, you'll assist with maintaining casino operations equipment and help with other repair services. You'll perform additional responsibilities as assigned. What We Offer MotorCity Casino Hotel offers competitive wages, excellent medical, dental, and vision benefits, a generous 401(k) program, and childcare reimbursement. You'll enjoy complimentary meals during your shift, vacation time, and your uniforms and their cleaning will be paid for. Plus, there's free on-site parking, exclusive associate discounts, tuition reimbursement, and more. And as a MotorCity Casino Hotel associate, you'll find exciting opportunities for professional growth and advancement. As an active community partner, MotorCity Casino Hotel is dedicated to the city of Detroit. Our associates, management, and ownership contribute to the metro-Detroit community through several local programs that have a positive impact on the lives of the people in our city. Our Helping Hands committee, a dynamic group of associate volunteers established in 2003, is the driving force behind many of the philanthropic initiatives that help us make a difference in our community. Requirements: Two years experience in equipment maintenance.
Description: When something breaks, do you love to get in there & figure out a fix? We are seeking a skilled and motivated Part - time Hotel Repair & Maintenance Technician to join our team. As a Hotel Repair & Maintenance Technician, you will be responsible for maintaining and repairing our hotel facilities to ensure a safe, comfortable, and welcoming environment for our guests. Maintenance Person Responsibilities Include: Perform and maintain work to local, state, and Federal codes. Perform preventative and repair maintenance to all areas of the hotel Conduct regular inspections of hotel facilities to identify potential issues and address them proactively Respond to Guest maintenance requests in a timely and professional manner Maintain guest rooms furniture fixtures and walls Keep the mechanical and electrical hotel equipment in good working condition Maintain indoor pool to be in compliance with health codes Snow Removal Keep parking lot and outdoor areas free of litter Benefits: Weekly Paycheck 401k plus generous company match Paid Time Off Health Dental Vision Travel Discounts Company Scholarships for you or your family $21.50 / hr. 24 hr. work week Our Core Values: Integrity Fun Family Respect Requirements: Maintenance Technician Requirements Include: Basic handyman skills and ability to recognize personal limits General knowledge of electrical, plumbing, HVAC & carpentry Pool Operator Certification a plus Ability to communicate and work well with other departments Have a friendly, courteous, service oriented demeanor Comfort with physically demanding work for 8 hour shift Personable, Service-Centric attitude Accountability and Reliability critical to success PM21 PIb17b37fb1-
Mar 24, 2024
Full time
Description: When something breaks, do you love to get in there & figure out a fix? We are seeking a skilled and motivated Part - time Hotel Repair & Maintenance Technician to join our team. As a Hotel Repair & Maintenance Technician, you will be responsible for maintaining and repairing our hotel facilities to ensure a safe, comfortable, and welcoming environment for our guests. Maintenance Person Responsibilities Include: Perform and maintain work to local, state, and Federal codes. Perform preventative and repair maintenance to all areas of the hotel Conduct regular inspections of hotel facilities to identify potential issues and address them proactively Respond to Guest maintenance requests in a timely and professional manner Maintain guest rooms furniture fixtures and walls Keep the mechanical and electrical hotel equipment in good working condition Maintain indoor pool to be in compliance with health codes Snow Removal Keep parking lot and outdoor areas free of litter Benefits: Weekly Paycheck 401k plus generous company match Paid Time Off Health Dental Vision Travel Discounts Company Scholarships for you or your family $21.50 / hr. 24 hr. work week Our Core Values: Integrity Fun Family Respect Requirements: Maintenance Technician Requirements Include: Basic handyman skills and ability to recognize personal limits General knowledge of electrical, plumbing, HVAC & carpentry Pool Operator Certification a plus Ability to communicate and work well with other departments Have a friendly, courteous, service oriented demeanor Comfort with physically demanding work for 8 hour shift Personable, Service-Centric attitude Accountability and Reliability critical to success PM21 PIb17b37fb1-
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of Food People! Service all beverage equipment such as; bar guns, juice machines, fountain heads, coffee machines, espresso units, bubblers, smoothie and soft serve equipment as well as installing all beverage equipment. Working with sales department in the field for onsite surveys and properly recording all paperwork such as; contracts, work orders and service logs on a daily basis. Perform preventative maintenance on equipment in the field and on call rotation with other service technician by serving and installing the equipment together. Schedule: Monday through Friday, 8:00AM - 4:30PM Starting Pay: $30-$40/hr, depending on experience. US FOODS is the company built on YOU Matter, where your hard work is rewarded We are committed to compensation, and benefits that respect, and reward our employees for their dedication and hard work Paid Training AND Paid Overtime Service recognition and employee rewards Company with a history of promotion from within and unlimited career growth opportunities w/ ongoing job skills and leadership development training Excellent Leadership BENEFITS START DAY ONE: medical, dental, vision, 401(k) Plan and Employee Stock Purchase Plan (ESPP) life insurance and paid parental leave. Check out our Benefits by clicking on the link ESSENTIAL DUTIES AND RESPONSIBILITIES (Each item should account for 10% or more) ESSENTIAL DUTIES AND RESPONSIBILITIES repair, cleaning and sanitation of all beverage equipment for new installations and replacements in accounts maintain an adequate inventory of all beverage equipment parts and will be responsible for ordering replacement inventory keep beverage room clean and organized at all times address all service requests in a professional manner and dispatch calls to third party service companies QUALIFICATIONS: Education/Training: High School Education or GED required Related Experience/Requirements: Two years experience installing and servicing commercial beverage equipment. List other experience types preferred.Knowledge/Skills/Abilities: heaving lifting (up to 60 lbs) working knowledge of electricity working knowledge of plumbing working knowledge of refrigeration systems mechanical skills ability to work unsupervised in a fast-paced environment ability to operate warehouse equipment (i.e. forklift, pallet jack, cherry picker) must have good driving record The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic location, and other factors permitted by law. The expected compensation for this role is between $30.00 and $35.00 per hour. This role is also eligible for overtime compensation, sign-on bonus, and shift differential. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status
Mar 10, 2024
Full time
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of Food People! Service all beverage equipment such as; bar guns, juice machines, fountain heads, coffee machines, espresso units, bubblers, smoothie and soft serve equipment as well as installing all beverage equipment. Working with sales department in the field for onsite surveys and properly recording all paperwork such as; contracts, work orders and service logs on a daily basis. Perform preventative maintenance on equipment in the field and on call rotation with other service technician by serving and installing the equipment together. Schedule: Monday through Friday, 8:00AM - 4:30PM Starting Pay: $30-$40/hr, depending on experience. US FOODS is the company built on YOU Matter, where your hard work is rewarded We are committed to compensation, and benefits that respect, and reward our employees for their dedication and hard work Paid Training AND Paid Overtime Service recognition and employee rewards Company with a history of promotion from within and unlimited career growth opportunities w/ ongoing job skills and leadership development training Excellent Leadership BENEFITS START DAY ONE: medical, dental, vision, 401(k) Plan and Employee Stock Purchase Plan (ESPP) life insurance and paid parental leave. Check out our Benefits by clicking on the link ESSENTIAL DUTIES AND RESPONSIBILITIES (Each item should account for 10% or more) ESSENTIAL DUTIES AND RESPONSIBILITIES repair, cleaning and sanitation of all beverage equipment for new installations and replacements in accounts maintain an adequate inventory of all beverage equipment parts and will be responsible for ordering replacement inventory keep beverage room clean and organized at all times address all service requests in a professional manner and dispatch calls to third party service companies QUALIFICATIONS: Education/Training: High School Education or GED required Related Experience/Requirements: Two years experience installing and servicing commercial beverage equipment. List other experience types preferred.Knowledge/Skills/Abilities: heaving lifting (up to 60 lbs) working knowledge of electricity working knowledge of plumbing working knowledge of refrigeration systems mechanical skills ability to work unsupervised in a fast-paced environment ability to operate warehouse equipment (i.e. forklift, pallet jack, cherry picker) must have good driving record The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic location, and other factors permitted by law. The expected compensation for this role is between $30.00 and $35.00 per hour. This role is also eligible for overtime compensation, sign-on bonus, and shift differential. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status
University of Pittsburgh Medical Center
Pittsburgh, Pennsylvania
Are you someone who enjoys helping others? Possibly interested in creating a career in the hospital setting but not sure where to start? This is the perfect position for you! As a Patient and Family Concierge you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patient and family members entering and exiting the hospital. A Patient and Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC takes pride in advancing its employees through our Career Ladders. This position has room for advancement within the department. We encourage you to apply and become a part of the St. Margaret Community! UPMC St. Margert is currently hiring a Full Time Patient & Family Concierge (PFC) for our 4A Rehab unit. The PFC schedule will be four 10 hour shifts per week working 6:30am-5pm. Weekend shifts and rotating holidays will be required. You must have transcription and medical terminology experience to qualify for this position. The Patient & Family Concierge is valued step in UPMC's Career Ladder. The final candidate will be placed in the appropriate title and pay rate based on experience and education. Purpose: The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. General:Answers unit phones and transfers to appropriate staff.Responds to call lights under Nursing Assistant/PCT direction.Interacts and socializes with patients and assesses patient needs.Rounds hourly to ensure all areas of responsibility are met satisfactorily.Prints and distributes daily plans of care.Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed.Depending upon unit, may maintain resources like pamphlets, department contacts, etc.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities.Access to medications is limited to the distribution of the medication to the nurse. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required.Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
Mar 15, 2024
Full time
Are you someone who enjoys helping others? Possibly interested in creating a career in the hospital setting but not sure where to start? This is the perfect position for you! As a Patient and Family Concierge you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patient and family members entering and exiting the hospital. A Patient and Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC takes pride in advancing its employees through our Career Ladders. This position has room for advancement within the department. We encourage you to apply and become a part of the St. Margaret Community! UPMC St. Margert is currently hiring a Full Time Patient & Family Concierge (PFC) for our 4A Rehab unit. The PFC schedule will be four 10 hour shifts per week working 6:30am-5pm. Weekend shifts and rotating holidays will be required. You must have transcription and medical terminology experience to qualify for this position. The Patient & Family Concierge is valued step in UPMC's Career Ladder. The final candidate will be placed in the appropriate title and pay rate based on experience and education. Purpose: The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. General:Answers unit phones and transfers to appropriate staff.Responds to call lights under Nursing Assistant/PCT direction.Interacts and socializes with patients and assesses patient needs.Rounds hourly to ensure all areas of responsibility are met satisfactorily.Prints and distributes daily plans of care.Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed.Depending upon unit, may maintain resources like pamphlets, department contacts, etc.Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient.Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don?t Direct, Own Your Zone) when performing all job responsibilities.Access to medications is limited to the distribution of the medication to the nurse. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required.Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran