The DoubleTree Magnificent Mile Chicago is looking for a dynamic hospitality talent to join its stellar team. Tucked between Magnificent Mile shopping and Navy Pier attractions, our location makes exploring Chicago easy. Relax with a cocktail in the lobby or enjoy a drink after a rooftop swim in the summer. We offer workout equipment in some rooms plus a separate fitness center. POSITION PURPOSE: The Made Market Attendant is responsible for serving all products with friendly, individualized attention towards each customer. He or she is also responsible for educating customers about our premium coffees and teas. The Made Market Attendant will fulfill any other duties the Store Manager, Assistant Manager or Shift Supervisor assigns and will represent The Made Market in a professional manner. WHAT WILL I BE DOING: Sales/Customer Service Passionate ambassador of coffee & service. Sells and serves products to customers in a courteous and friendly manner. Actively greets every guest upon entering the store. Anticipates customer needs to ensure guest satisfaction. Practices proper food and drink handling procedures. Adheres to cashing handling procedures. Works at a fast pace keeping the established drink guidelines. Safely handles all hot and cold drinks during drink preparation. Verbally receives and calls back customer orders in a friendly manner. Reports all customer complaints to manager on duty. Responds pro-actively to prevent customer service situations. Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner. Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders. Answers customer questions regarding coffee blends, preparation, etc., in a courteous and friendly manner. Sells and serves baked goods and miscellaneous food and beverage items to customers. Maintains efficient, friendly service standards. Ability to effectively deal and resolve conflict situations Delivers quality products to the guest in a friendly and professional manner and in accordance with hotel standards Made Market Operations Maintains acceptable amounts of coffee product and supplies for the bar. Performs and oversees opening and closing duties. Ensures that all the products and supplies on the shelves are fully stocked Ensures buss runs are done according to company standards Reports potential safety hazards to the Manager(s). Reports all employee accidents to the Manager(s) and contacts security to report accident. Reports all Lost & Found items to Security Informs the Manager(s) of any operational inconsistencies. Restocks and organizes shelves and displays when necessary. Routinely cleans the bar area, tables, floor, windows and grinders, take out trash, etc. Routinely washes dishes and other cooking utensils. Restocks all clean small wares. Routinely mops the floor and/or ensures that floor is cleaned regularly Set up order bags including all items needed (beverages, soup, condiments, pre-packed items, etc.), except items being cooked a la minute and coming from the kitchen. Retrieving food from the kitchen once ready Check orders for accuracy before delivery Delivering orders to rooms or to guests that pick up Attending to the tables adjacent the Made Market / Hothouse & Lobby areas where guest may consume by bussing tables, etc. Delivering amenities (when needed) Picking up amenity supplies after use from guestrooms (as needed) What are the benefits of working for Hilton? Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Go Hilton travel program: 100 nights of discounted travel Access to your pay when you need it through DailyPay Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications Flexible shifts and days off Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare Mental health resources including free counseling through our Employee Assistance Program Best-in-Class Paid Time Off (PTO) 401K plan and company match to help save for your retirement Available benefits may vary depending upon property-specific terms and conditions of employment What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Sep 23, 2023
Full time
The DoubleTree Magnificent Mile Chicago is looking for a dynamic hospitality talent to join its stellar team. Tucked between Magnificent Mile shopping and Navy Pier attractions, our location makes exploring Chicago easy. Relax with a cocktail in the lobby or enjoy a drink after a rooftop swim in the summer. We offer workout equipment in some rooms plus a separate fitness center. POSITION PURPOSE: The Made Market Attendant is responsible for serving all products with friendly, individualized attention towards each customer. He or she is also responsible for educating customers about our premium coffees and teas. The Made Market Attendant will fulfill any other duties the Store Manager, Assistant Manager or Shift Supervisor assigns and will represent The Made Market in a professional manner. WHAT WILL I BE DOING: Sales/Customer Service Passionate ambassador of coffee & service. Sells and serves products to customers in a courteous and friendly manner. Actively greets every guest upon entering the store. Anticipates customer needs to ensure guest satisfaction. Practices proper food and drink handling procedures. Adheres to cashing handling procedures. Works at a fast pace keeping the established drink guidelines. Safely handles all hot and cold drinks during drink preparation. Verbally receives and calls back customer orders in a friendly manner. Reports all customer complaints to manager on duty. Responds pro-actively to prevent customer service situations. Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner. Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders. Answers customer questions regarding coffee blends, preparation, etc., in a courteous and friendly manner. Sells and serves baked goods and miscellaneous food and beverage items to customers. Maintains efficient, friendly service standards. Ability to effectively deal and resolve conflict situations Delivers quality products to the guest in a friendly and professional manner and in accordance with hotel standards Made Market Operations Maintains acceptable amounts of coffee product and supplies for the bar. Performs and oversees opening and closing duties. Ensures that all the products and supplies on the shelves are fully stocked Ensures buss runs are done according to company standards Reports potential safety hazards to the Manager(s). Reports all employee accidents to the Manager(s) and contacts security to report accident. Reports all Lost & Found items to Security Informs the Manager(s) of any operational inconsistencies. Restocks and organizes shelves and displays when necessary. Routinely cleans the bar area, tables, floor, windows and grinders, take out trash, etc. Routinely washes dishes and other cooking utensils. Restocks all clean small wares. Routinely mops the floor and/or ensures that floor is cleaned regularly Set up order bags including all items needed (beverages, soup, condiments, pre-packed items, etc.), except items being cooked a la minute and coming from the kitchen. Retrieving food from the kitchen once ready Check orders for accuracy before delivery Delivering orders to rooms or to guests that pick up Attending to the tables adjacent the Made Market / Hothouse & Lobby areas where guest may consume by bussing tables, etc. Delivering amenities (when needed) Picking up amenity supplies after use from guestrooms (as needed) What are the benefits of working for Hilton? Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Go Hilton travel program: 100 nights of discounted travel Access to your pay when you need it through DailyPay Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications Flexible shifts and days off Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare Mental health resources including free counseling through our Employee Assistance Program Best-in-Class Paid Time Off (PTO) 401K plan and company match to help save for your retirement Available benefits may vary depending upon property-specific terms and conditions of employment What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job Listing: Catering Sales Manager Nothing beats the power of being at a live event. That's why we're proud to announce the launch of Sodexo Live!, our brand dedicated to the sports, events and hospitality industry. We concentrate all of our skills, insight, and experience into one brand that instinctively knows how to make the most of every moment. Let's go Live! together. Location: We are seeking an experienced Catering Sales Manager for the Museum of Science and Industry located in Chicago, IL. Salary: $65,000 - $75,000 + Commission & Benefits The Museum of Science and Industry, Chicago-one of the largest science museums in the world-is home to more than 400,000 square feet of hands-on exhibits designed to spark scientific inquiry and creativity. Opened during 1933's Century of Progress in a building from 1893's Columbian Exposition, MSI is the place where generations have been coming to see what's next. Principal Function: The Catering Sales Manager will be directly responsible for creating unique dining experiences by directing, selling, up-selling and actively participating in the planning and production of catered functions. Working closely with clients, as well as with the sales, culinary and operations staff, they are responsible for ensuring that events are coordinated and executed smoothly and in accordance with all client expectations and specifications. The Catering Sales Manager will focus on the development, implementation and measurement of the revenue objectives contained within the unit's annual marketing plan. They will direct and manage the sales team and all sales activities to meet revenue objectives and attain the top line financial forecast. This includes developing sales with existing business (forecasted group/local business) and executing strategies to develop new business. The Catering Sales Manager will support the planning of and preparation for events according to anticipated attendance, and will provide hands-on management and oversight in the areas of service and F&B operations during events. Essential Responsibilities: Maximize Sodexo Live!'s catering revenue through creative sales techniques and customer focus. Provide leadership and direction to operations staff. Contribute to goal of making Sodexo Live! in Event Hospitality and the Employer of Choice through personal commitment and leading by example. Qualifications/Skills: Bachelor's degree in business, hotel/restaurant management or a related field, and/or appropriate combination of education and experience to support on the job effectiveness. 5-7 years of catering sales experience, with at least 3-5 years in a management role. Prior experience in a similar venue with more than $5M in food and beverage sales. Demonstrated financial acumen; P&L accountability and/or contract-managed service experience. Must possess strong knowledge of food and wine for menu development. Must possess strong knowledge of food and beverage financials, operations procedures, controls and administration, as well as awareness and ability to perform all sales-related functions. Solid and proven track record for sales and leadership success. Tech savvy, with high proficiency in all Microsoft Office programs. Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks. Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts. Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations. Ability to communicate effectively both orally and in writing. Initiative in identifying and resolving problems timely and effectively. Other Requirements: Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment. Hours may be extended or irregular to include nights, weekends and holidays. Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days. Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.
Sep 15, 2023
Full time
Job Listing: Catering Sales Manager Nothing beats the power of being at a live event. That's why we're proud to announce the launch of Sodexo Live!, our brand dedicated to the sports, events and hospitality industry. We concentrate all of our skills, insight, and experience into one brand that instinctively knows how to make the most of every moment. Let's go Live! together. Location: We are seeking an experienced Catering Sales Manager for the Museum of Science and Industry located in Chicago, IL. Salary: $65,000 - $75,000 + Commission & Benefits The Museum of Science and Industry, Chicago-one of the largest science museums in the world-is home to more than 400,000 square feet of hands-on exhibits designed to spark scientific inquiry and creativity. Opened during 1933's Century of Progress in a building from 1893's Columbian Exposition, MSI is the place where generations have been coming to see what's next. Principal Function: The Catering Sales Manager will be directly responsible for creating unique dining experiences by directing, selling, up-selling and actively participating in the planning and production of catered functions. Working closely with clients, as well as with the sales, culinary and operations staff, they are responsible for ensuring that events are coordinated and executed smoothly and in accordance with all client expectations and specifications. The Catering Sales Manager will focus on the development, implementation and measurement of the revenue objectives contained within the unit's annual marketing plan. They will direct and manage the sales team and all sales activities to meet revenue objectives and attain the top line financial forecast. This includes developing sales with existing business (forecasted group/local business) and executing strategies to develop new business. The Catering Sales Manager will support the planning of and preparation for events according to anticipated attendance, and will provide hands-on management and oversight in the areas of service and F&B operations during events. Essential Responsibilities: Maximize Sodexo Live!'s catering revenue through creative sales techniques and customer focus. Provide leadership and direction to operations staff. Contribute to goal of making Sodexo Live! in Event Hospitality and the Employer of Choice through personal commitment and leading by example. Qualifications/Skills: Bachelor's degree in business, hotel/restaurant management or a related field, and/or appropriate combination of education and experience to support on the job effectiveness. 5-7 years of catering sales experience, with at least 3-5 years in a management role. Prior experience in a similar venue with more than $5M in food and beverage sales. Demonstrated financial acumen; P&L accountability and/or contract-managed service experience. Must possess strong knowledge of food and wine for menu development. Must possess strong knowledge of food and beverage financials, operations procedures, controls and administration, as well as awareness and ability to perform all sales-related functions. Solid and proven track record for sales and leadership success. Tech savvy, with high proficiency in all Microsoft Office programs. Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks. Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts. Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations. Ability to communicate effectively both orally and in writing. Initiative in identifying and resolving problems timely and effectively. Other Requirements: Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment. Hours may be extended or irregular to include nights, weekends and holidays. Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days. Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.
The Westin Las Vegas Hotel, Casino & Spa
Las Vegas, Nevada
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Overview The purpose of the Rooms Controller Agent Position is to increase guest preference of our hotel and Highgate Hotels brand. The Rooms Controller assigns hotel rooms to guests based on their reservation and unique requests and preferences. The Rooms Controller will maintain and manage the hotel's inventory of guest rooms while supporting front desk operations with reservation and rooms related information. Rooms Controllers are responsible for blocking VIP guests, managing Out of Order and Out of Service inventory, managing guest queue and discrepancies, performing room changes and guest follow up, managing and facilitating pre reg/pre key groups, managing all airline assignments and pre keys, managing guest upgrade requests/hotel upgrade revenue, receiving and responding to guest feedback via multiple feedback forums. Responsibilities - Answer incoming calls professionally and courteously. - Assist callers with needs and requests without transferring whenever possible. - Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions. - Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. - Run and complete credit limit report daily. - Review Guest Arrivals and Trace File daily, following through on guest requests and preferences. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions. - Communicate room's challenges/inventory concerns to front office team on a daily basis. - Serve as Front Office liaison with Sales and Convention Services to ensure successful execution of group arrivals. - Serve as Front Office liaison with Housekeeping and Engineering to manage and block guest rooms as necessary. - Be aware of closed out and restricted dates. - Manage discrepancies and queues quickly and efficiently. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Have a complete understanding of House and guest room availability at all times. - Manage all Out of Order and Out of Service rooms. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Monitor and action Nor1 eStandby upgrade requests with intent to maximize hotel revenue. - Monitor and respond to guest feedback via RealTime feedback and any other necessary feedback forums. - Manage all Mobile Check In in timely and efficient manner. - Manage Airline assignments and applicable pre reg/pre key. - Maintain a clean work area. - Assist management team with rooms related projects.
Sep 20, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Overview The purpose of the Rooms Controller Agent Position is to increase guest preference of our hotel and Highgate Hotels brand. The Rooms Controller assigns hotel rooms to guests based on their reservation and unique requests and preferences. The Rooms Controller will maintain and manage the hotel's inventory of guest rooms while supporting front desk operations with reservation and rooms related information. Rooms Controllers are responsible for blocking VIP guests, managing Out of Order and Out of Service inventory, managing guest queue and discrepancies, performing room changes and guest follow up, managing and facilitating pre reg/pre key groups, managing all airline assignments and pre keys, managing guest upgrade requests/hotel upgrade revenue, receiving and responding to guest feedback via multiple feedback forums. Responsibilities - Answer incoming calls professionally and courteously. - Assist callers with needs and requests without transferring whenever possible. - Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions. - Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. - Run and complete credit limit report daily. - Review Guest Arrivals and Trace File daily, following through on guest requests and preferences. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions. - Communicate room's challenges/inventory concerns to front office team on a daily basis. - Serve as Front Office liaison with Sales and Convention Services to ensure successful execution of group arrivals. - Serve as Front Office liaison with Housekeeping and Engineering to manage and block guest rooms as necessary. - Be aware of closed out and restricted dates. - Manage discrepancies and queues quickly and efficiently. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Have a complete understanding of House and guest room availability at all times. - Manage all Out of Order and Out of Service rooms. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Monitor and action Nor1 eStandby upgrade requests with intent to maximize hotel revenue. - Monitor and respond to guest feedback via RealTime feedback and any other necessary feedback forums. - Manage all Mobile Check In in timely and efficient manner. - Manage Airline assignments and applicable pre reg/pre key. - Maintain a clean work area. - Assist management team with rooms related projects.
Millennium Times Square New York
New York, New York
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Overview The Revenue Analyst is integral to the success of the Hotel's Revenue Management team. The position will be responsible for the preparation of revenue reports that will assist the Director of Revenue in implementing the Hotel's yield strategies . In addition, the Revenue Analyst will be required to r eview and analyze reports such as Demand 360, STR, Agency 360 and other measurement tools and present revenue opportunities for the hotel. Responsibilities - Accurate preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, preferred guest program analysis, etc. - Assist with ensuring all rates are loaded and inventory maintenance is correct. - Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct. - Communicate strategies and procedures to other departments as required. - Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs. - Must be knowledgeable of all rates, room types, and hotel product. - Participate in weekly revenue management meetings. - Prepare Revenue Management Report information for all related meetings. - Monitor and analyze the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends. - Act as the Director of Revenue in their absence. - Assist in preparing short and long term forecasts. - Provide administrative support for the Revenue Management Team. - Review and analyze reports such as OTA Insights, STR, Demand 360, and other measurement tools and present revenue opportunities. - Update MAR's in Delphi (or other Sales & Catering System) as required under the guidance of the Revenue Managers to ensure optimal use by sales team - Analyze local events and activities and project the effect of opportunities they create. - Prepare 14 Day Forecast for distribution to Management team so proper staffing levels are achieved. - Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance. - Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach. - Ensure accuracy from the daily Flash Report. - Be knowledgeable of all special rates and promotions. - Maintain a warm and friendly demeanor at all times. - Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. - Must be able to multitask and prioritize departmental functions to meet deadlines. - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. - Attend all hotel required meetings and trainings. - Participate in M.O.D. coverage as required. - Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which include wearing nametags. - Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. - Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. - Must be able to maintain confidentiality of information. - Perform other duties as requested by management.
Sep 19, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Overview The Revenue Analyst is integral to the success of the Hotel's Revenue Management team. The position will be responsible for the preparation of revenue reports that will assist the Director of Revenue in implementing the Hotel's yield strategies . In addition, the Revenue Analyst will be required to r eview and analyze reports such as Demand 360, STR, Agency 360 and other measurement tools and present revenue opportunities for the hotel. Responsibilities - Accurate preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, preferred guest program analysis, etc. - Assist with ensuring all rates are loaded and inventory maintenance is correct. - Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct. - Communicate strategies and procedures to other departments as required. - Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs. - Must be knowledgeable of all rates, room types, and hotel product. - Participate in weekly revenue management meetings. - Prepare Revenue Management Report information for all related meetings. - Monitor and analyze the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends. - Act as the Director of Revenue in their absence. - Assist in preparing short and long term forecasts. - Provide administrative support for the Revenue Management Team. - Review and analyze reports such as OTA Insights, STR, Demand 360, and other measurement tools and present revenue opportunities. - Update MAR's in Delphi (or other Sales & Catering System) as required under the guidance of the Revenue Managers to ensure optimal use by sales team - Analyze local events and activities and project the effect of opportunities they create. - Prepare 14 Day Forecast for distribution to Management team so proper staffing levels are achieved. - Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance. - Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach. - Ensure accuracy from the daily Flash Report. - Be knowledgeable of all special rates and promotions. - Maintain a warm and friendly demeanor at all times. - Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. - Must be able to multitask and prioritize departmental functions to meet deadlines. - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. - Attend all hotel required meetings and trainings. - Participate in M.O.D. coverage as required. - Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which include wearing nametags. - Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. - Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. - Must be able to maintain confidentiality of information. - Perform other duties as requested by management.
Select how often (in days) to receive an alert: Create Alert For more than 100 years, Ferrara has created sugar confections that share delight in every bite to candy lovers of all generations. Today, the company is the sugar confectioner in the United States. Ferrara boasts a passionate team of more than 4,600 employees working together to create and deliver hundreds of products sold under a portfolio of more than 20 popular brands such as Brach's , NERDS , SweeTARTS , and Trolli to more than 66 million U.S. households annually. Ferrara's success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. Head of Quality, Regulatory and Food Safety Job Location: Chicago Want to make an impact? The technically deep and experienced leader will be responsible for the definition of the overall Quality and Food Safety system at Ferrara and oversee quality, regulatory and food safety along the entire value chain (from product design to commercialization, including third parties), ensuring safe, responsible, sustainable, compliant product excellence that delivers the highest consumer experiences. The leader will ensure a continuous improvement of Quality and Food Safety standards within Ferrara, leveraging internal and external expertise, relating with all key stakeholders to enhance commitment, identifying and sponsoring required investments. The Head of Quality, Regulatory & Food Safety will provide support to: •Marketing and Sales development, with legal advice on claims, communications, presentation and advertising. •R&D for the launch of new products and to constantly monitor and reduce risk levels on products, processes, and new developments. This position reports to the Chief Manufacturing Officer. The role is based in Chicago, Illinois and will require 25-30% travel to Ferrara facilities, supplier facilities, and customer sites. Ways you will make a difference Following are examples but not fully representative of the responsibilities and areas of impact. Quality & Food Safety •Actively contributes to the development of the Food Safety & Quality function in full alignment with Ferrara's values & functions. •Ensures the development of projects related to Quality and Food Safety improvements. •Manages critical issues that have emerged in relation to Food Safety & Quality, interfacing with other business functions. Food Law •Explore the global/local food law framework, by checking and constantly verifying the best sources available (Trade Associations, Law Firms, Consultancies, Websites, Online services, etc.). •Ensure compliance with local food legislation, also with the contribute of local legal colleagues and/or external consultants/law firms. •Provide input to the Institutional Affairs & Corporate Communication Function concerning the food legislations. Food Regulatory •Build and maintains credible relationships with regulatory authorities, supported by the Institutional Affairs & Corporate Communication Function •Define the regulatory strategy for product development (including ethical certifications and sanitary registrations, where needed) in alignment with business requirements. •Provide regulatory intelligence and guidance in product development, taking into consideration new regulatory trends and product safety issues. Budget Management •Define and ensures the proper management of the Function budget in line with business objectives. •Monitor costs against plans. Skills that will make you successful •Able to lead a geographically dispersed team •Strong verbal and written communication skills at multiple levels: senior customer executives, senior leadership team of Ferrara, auditors, regulators •Proven, pragmatic problem-solver in ambiguous, fast-paced environments •Able to define and rapidly implement improvement projects with cross-functional teams •Knowledge of Total Productive Maintenance (TPM), specifically the ability to sponsor/lead the Quality Pillar •Familiarity with starch molded confections and panning processes •Familiarity with allergen programs (nut, wheat, dairy) Experiences that will support your success •BA/BS degree in a Life Science, Engineering, or Physical Science •Advanced technical degree or MBA preferred •Certifications: Six Sigma Black Belt, CQM, CQA, CQE preferred •15+ years' experience across R&D, Supply Chain, and Quality roles in food products companies •3+ years leading a world-class Quality function A privately held company, Ferrara has its global headquarters in Chicago. We have a close relationship with the Ferrero Group as a related company which provides industry partnership and collaboration opportunities. Our operational network of more than 13 locations in North America includes manufacturing, distribution sales and R&D facilities. Learn more at or . EQUAL OPPORTUNITY We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
Sep 17, 2023
Full time
Select how often (in days) to receive an alert: Create Alert For more than 100 years, Ferrara has created sugar confections that share delight in every bite to candy lovers of all generations. Today, the company is the sugar confectioner in the United States. Ferrara boasts a passionate team of more than 4,600 employees working together to create and deliver hundreds of products sold under a portfolio of more than 20 popular brands such as Brach's , NERDS , SweeTARTS , and Trolli to more than 66 million U.S. households annually. Ferrara's success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. Head of Quality, Regulatory and Food Safety Job Location: Chicago Want to make an impact? The technically deep and experienced leader will be responsible for the definition of the overall Quality and Food Safety system at Ferrara and oversee quality, regulatory and food safety along the entire value chain (from product design to commercialization, including third parties), ensuring safe, responsible, sustainable, compliant product excellence that delivers the highest consumer experiences. The leader will ensure a continuous improvement of Quality and Food Safety standards within Ferrara, leveraging internal and external expertise, relating with all key stakeholders to enhance commitment, identifying and sponsoring required investments. The Head of Quality, Regulatory & Food Safety will provide support to: •Marketing and Sales development, with legal advice on claims, communications, presentation and advertising. •R&D for the launch of new products and to constantly monitor and reduce risk levels on products, processes, and new developments. This position reports to the Chief Manufacturing Officer. The role is based in Chicago, Illinois and will require 25-30% travel to Ferrara facilities, supplier facilities, and customer sites. Ways you will make a difference Following are examples but not fully representative of the responsibilities and areas of impact. Quality & Food Safety •Actively contributes to the development of the Food Safety & Quality function in full alignment with Ferrara's values & functions. •Ensures the development of projects related to Quality and Food Safety improvements. •Manages critical issues that have emerged in relation to Food Safety & Quality, interfacing with other business functions. Food Law •Explore the global/local food law framework, by checking and constantly verifying the best sources available (Trade Associations, Law Firms, Consultancies, Websites, Online services, etc.). •Ensure compliance with local food legislation, also with the contribute of local legal colleagues and/or external consultants/law firms. •Provide input to the Institutional Affairs & Corporate Communication Function concerning the food legislations. Food Regulatory •Build and maintains credible relationships with regulatory authorities, supported by the Institutional Affairs & Corporate Communication Function •Define the regulatory strategy for product development (including ethical certifications and sanitary registrations, where needed) in alignment with business requirements. •Provide regulatory intelligence and guidance in product development, taking into consideration new regulatory trends and product safety issues. Budget Management •Define and ensures the proper management of the Function budget in line with business objectives. •Monitor costs against plans. Skills that will make you successful •Able to lead a geographically dispersed team •Strong verbal and written communication skills at multiple levels: senior customer executives, senior leadership team of Ferrara, auditors, regulators •Proven, pragmatic problem-solver in ambiguous, fast-paced environments •Able to define and rapidly implement improvement projects with cross-functional teams •Knowledge of Total Productive Maintenance (TPM), specifically the ability to sponsor/lead the Quality Pillar •Familiarity with starch molded confections and panning processes •Familiarity with allergen programs (nut, wheat, dairy) Experiences that will support your success •BA/BS degree in a Life Science, Engineering, or Physical Science •Advanced technical degree or MBA preferred •Certifications: Six Sigma Black Belt, CQM, CQA, CQE preferred •15+ years' experience across R&D, Supply Chain, and Quality roles in food products companies •3+ years leading a world-class Quality function A privately held company, Ferrara has its global headquarters in Chicago. We have a close relationship with the Ferrero Group as a related company which provides industry partnership and collaboration opportunities. Our operational network of more than 13 locations in North America includes manufacturing, distribution sales and R&D facilities. Learn more at or . EQUAL OPPORTUNITY We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Overview The Executive Sous Chef is responsible for assisting in coordinating, supervising and directing all aspects of the hotel's food production, while maintaining profitable F&B operations and high quality products and service levels. He/she is expected to provide training for all staff, meet corporate quality standards, establish and enforce food specifications, portion control, recipes and sanitation. The Executive Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction. Responsibilities Work with other F&B managers and keep them informed of F&B issues as they arise. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Coordinate and monitor all phases of Loss Prevention in kitchen areas. Prepare and submit required reports in a timely manner. Monitor quality of all food product and presentation. Assist in preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. Oversee all aspects of the daily operation of the kitchen and food production areas. Respond to guest complaints in a timely manner. Ensure compliance with SOP's in all outlets. Ensure compliance with requisition procedures. Conduct staff performance reviews in accordance with Highgate Hotel standards. Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards. Know and enforce all local health department sanitation laws. Work with the Executive Chef and the Director of F&B to create and implement menus. Design and implement employee cafeteria rotating menu and oversee cafeteria operations. Assist in coordinating, supervising and directing the Stewarding Department. Assist in computing daily food cost. Assist in proper training and direction of departmental assistants in compliance with company standards of quality, specifications, portion control, recipes, employee relations, sanitation, etc. Understand daily forecasts and customer counts. Coordinate all par stock levels. Assess food portion size, visual appeal, taste and temperature of items served. Assist in the direction and training of all chefs to ensure adequate operation in all outlets. Assist in creating menus for prospective clients. Review and approve weekly payroll. Check food purchases for proper ordering, quality and price structure. Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report and food cost report. Communicate to Engineering any physical maintenance problems. Assist catering sales on all special menus and price structures. Qualifications A 2-year, 3-year or 4-year culinary degree and at least 4 years of progressive experience in a hotel or a related field. Previous supervisor responsibility is required. Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
Sep 12, 2023
Full time
Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Overview The Executive Sous Chef is responsible for assisting in coordinating, supervising and directing all aspects of the hotel's food production, while maintaining profitable F&B operations and high quality products and service levels. He/she is expected to provide training for all staff, meet corporate quality standards, establish and enforce food specifications, portion control, recipes and sanitation. The Executive Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction. Responsibilities Work with other F&B managers and keep them informed of F&B issues as they arise. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Coordinate and monitor all phases of Loss Prevention in kitchen areas. Prepare and submit required reports in a timely manner. Monitor quality of all food product and presentation. Assist in preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. Oversee all aspects of the daily operation of the kitchen and food production areas. Respond to guest complaints in a timely manner. Ensure compliance with SOP's in all outlets. Ensure compliance with requisition procedures. Conduct staff performance reviews in accordance with Highgate Hotel standards. Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards. Know and enforce all local health department sanitation laws. Work with the Executive Chef and the Director of F&B to create and implement menus. Design and implement employee cafeteria rotating menu and oversee cafeteria operations. Assist in coordinating, supervising and directing the Stewarding Department. Assist in computing daily food cost. Assist in proper training and direction of departmental assistants in compliance with company standards of quality, specifications, portion control, recipes, employee relations, sanitation, etc. Understand daily forecasts and customer counts. Coordinate all par stock levels. Assess food portion size, visual appeal, taste and temperature of items served. Assist in the direction and training of all chefs to ensure adequate operation in all outlets. Assist in creating menus for prospective clients. Review and approve weekly payroll. Check food purchases for proper ordering, quality and price structure. Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report and food cost report. Communicate to Engineering any physical maintenance problems. Assist catering sales on all special menus and price structures. Qualifications A 2-year, 3-year or 4-year culinary degree and at least 4 years of progressive experience in a hotel or a related field. Previous supervisor responsibility is required. Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
Yearly Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . The Executive Sous Chef is responsible for assisting in coordinating, supervising and directing all aspects of the hotel's food production, while maintaining profitable F&B operations and high quality products and service levels. He/she is expected to provide training for all staff, meet corporate quality standards, establish and enforce food specifications, portion control, recipes and sanitation. The Executive Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction. Work with other F&B managers and keep them informed of F&B issues as they arise. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Coordinate and monitor all phases of Loss Prevention in kitchen areas. Prepare and submit required reports in a timely manner. Monitor quality of all food product and presentation. Assist in preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. Oversee all aspects of the daily operation of the kitchen and food production areas. Respond to guest complaints in a timely manner. Ensure compliance with SOP's in all outlets. Ensure compliance with requisition procedures. Conduct staff performance reviews in accordance with Highgate Hotel standards. Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards. Know and enforce all local health department sanitation laws. Work with the Executive Chef and the Director of F&B to create and implement menus. Design and implement employee cafeteria rotating menu and oversee cafeteria operations. Assist in coordinating, supervising and directing the Stewarding Department. Assist in computing daily food cost. Assist in proper training and direction of departmental assistants in compliance with company standards of quality, specifications, portion control, recipes, employee relations, sanitation, etc. Understand daily forecasts and customer counts. Coordinate all par stock levels. Assess food portion size, visual appeal, taste and temperature of items served. Assist in the direction and training of all chefs to ensure adequate operation in all outlets. Assist in creating menus for prospective clients. Review and approve weekly payroll. Check food purchases for proper ordering, quality and price structure. Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report and food cost report. Communicate to Engineering any physical maintenance problems. Assist catering sales on all special menus and price structures. A 2-year, 3-year or 4-year culinary degree and at least 4 years of progressive experience in a hotel or a related field. Previous supervisor responsibility is required. Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Job ID: 5 Address1: 4800 Spenard Road
Sep 12, 2023
Full time
Yearly Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . The Executive Sous Chef is responsible for assisting in coordinating, supervising and directing all aspects of the hotel's food production, while maintaining profitable F&B operations and high quality products and service levels. He/she is expected to provide training for all staff, meet corporate quality standards, establish and enforce food specifications, portion control, recipes and sanitation. The Executive Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction. Work with other F&B managers and keep them informed of F&B issues as they arise. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Coordinate and monitor all phases of Loss Prevention in kitchen areas. Prepare and submit required reports in a timely manner. Monitor quality of all food product and presentation. Assist in preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. Oversee all aspects of the daily operation of the kitchen and food production areas. Respond to guest complaints in a timely manner. Ensure compliance with SOP's in all outlets. Ensure compliance with requisition procedures. Conduct staff performance reviews in accordance with Highgate Hotel standards. Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards. Know and enforce all local health department sanitation laws. Work with the Executive Chef and the Director of F&B to create and implement menus. Design and implement employee cafeteria rotating menu and oversee cafeteria operations. Assist in coordinating, supervising and directing the Stewarding Department. Assist in computing daily food cost. Assist in proper training and direction of departmental assistants in compliance with company standards of quality, specifications, portion control, recipes, employee relations, sanitation, etc. Understand daily forecasts and customer counts. Coordinate all par stock levels. Assess food portion size, visual appeal, taste and temperature of items served. Assist in the direction and training of all chefs to ensure adequate operation in all outlets. Assist in creating menus for prospective clients. Review and approve weekly payroll. Check food purchases for proper ordering, quality and price structure. Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report and food cost report. Communicate to Engineering any physical maintenance problems. Assist catering sales on all special menus and price structures. A 2-year, 3-year or 4-year culinary degree and at least 4 years of progressive experience in a hotel or a related field. Previous supervisor responsibility is required. Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Job ID: 5 Address1: 4800 Spenard Road
Levy Sector Position Title: Restaurants Cashier/Expo Starting Pay: $16 per hour We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number . The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app. From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. For more information on what we are about as a company, check us out by following the link below: Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered. Job Summary Summary: Performs cashiering duties, including making cash transactions, verifying cash drawer, giving change, counting cash receipts and completing cash reports. May also perform general food service work. Maintains sanitation standards in the preparation, service and dining room facilities. Essential Duties and Responsibilities: Performs sales transactions in a timely fashion. Enters all sales into the cash register to ensure purchases are accurately recorded. Makes change, accepts declining balance cards and other acceptable forms of payment; issues receipts to customers. Follows standard procedures for issuing cash refunds. Interacts with customers and resolves customer complaints in a friendly, service-oriented manner. Responsible for all assigned change funds and cash receipts ensuring that cash drawer is in compliance with overage/shortage standards. Observes customer purchases in the cafe line and differentiates between standard portions. Replenishes condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas. Keeps pastry case stocked. Ensures compliance with company service standards and inventory and cash control procedures. Ensures compliance with all sanitation, ServSafe and safety requirements. Performs other duties as assigned. Apply to Levy today! Levy is a member of Compass Group USA Click here to Learn More about the Compass Story () Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Associates of Levy are offered many fantastic benefits. Instapay (early access to your wages) and high interest savings both through the EVEN app Associate Shopping Program Health and Wellness Program Discount Marketplace Employee Assistance Program
Sep 10, 2023
Full time
Levy Sector Position Title: Restaurants Cashier/Expo Starting Pay: $16 per hour We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number . The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app. From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. For more information on what we are about as a company, check us out by following the link below: Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered. Job Summary Summary: Performs cashiering duties, including making cash transactions, verifying cash drawer, giving change, counting cash receipts and completing cash reports. May also perform general food service work. Maintains sanitation standards in the preparation, service and dining room facilities. Essential Duties and Responsibilities: Performs sales transactions in a timely fashion. Enters all sales into the cash register to ensure purchases are accurately recorded. Makes change, accepts declining balance cards and other acceptable forms of payment; issues receipts to customers. Follows standard procedures for issuing cash refunds. Interacts with customers and resolves customer complaints in a friendly, service-oriented manner. Responsible for all assigned change funds and cash receipts ensuring that cash drawer is in compliance with overage/shortage standards. Observes customer purchases in the cafe line and differentiates between standard portions. Replenishes condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas. Keeps pastry case stocked. Ensures compliance with company service standards and inventory and cash control procedures. Ensures compliance with all sanitation, ServSafe and safety requirements. Performs other duties as assigned. Apply to Levy today! Levy is a member of Compass Group USA Click here to Learn More about the Compass Story () Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Associates of Levy are offered many fantastic benefits. Instapay (early access to your wages) and high interest savings both through the EVEN app Associate Shopping Program Health and Wellness Program Discount Marketplace Employee Assistance Program
