ASM Global Dayton, Ohio
Sep 11, 2023Full time
Venue Summary The Dayton Convention Center (DCC) is the region's premier mid-sized event facility conveniently situated right in the heart of downtown Dayton. Located within a 600-mile radius of close to 70% of the nation's population and steps from the vibrant Oregon Entertainment District, the 150,000 sq. ft. DCC offers 77,000 sq. ft of column-free exhibition space and 22 meeting rooms including a 750 seat, full stage theater. Managed by ASM Global and owned and developed by the Montgomery County Convention Facilities Authority, the DCC is in the process of completing a major renovation to its facility that will serve to reinforce its status as the venue of choice for the region. Summary Supervises and coordinates activities of banquet servers during banquets to ensure that food is served promptly. The Banquet Captain stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible. Regular attendance in conformance with the policies established by ASM Global is essential to the successful performance of this position. Essential Duties and Responsibilities Read Banquet Event Orders (BEO) to determine a plan of action for each event. Assign duties to, and ensure follow-through by, F & B Staff during all phases of events. Attend weekly BEO planning meetings. Lead/direct/supervise the Catering Staff/Banquet Servers throughout the set-up, service and tear-down of events. Train/ Develop the Catering Staff/ Banquet Servers to meet or exceed ASM Global and Celebrate Dayton Hospitality standards of service. Ensure overall client satisfaction throughout the duration of the event. Remain agile to calmly handle any unexpected events during Catering or Concessions functions. Consults with food & beverage management team regarding serving arrangements and additional employees and equipment required. Meets with Chef on Duty at the start of every shift to review banquet event orders for menu, timing, special request and Chef's expectations. Meet with client prior to start of event to review menu and itinerary. Anticipate customers' needs, respond promptly, and greet all customers. Must be a leader, motivating the servers, resolving conflicts, and exceeding guest expectations. Conducts lineup with the staff at the start of each shift. Inspects uniforms, reviews menus and event itineraries and provides a short training topic. Prepares Captain's reports, detailing the function and comments of the Host (on-site contact) Promotes and maintains the highest level of customer service to all Dayton Convention Center guests. Determines when a guest should not be served additional alcoholic beverages in accordance with SAVOR policies. Inspect event space prior to start of function to ensure cleanliness, organization, and ambiance, (first impression, attractiveness, etc.) Observes food being served to ensure that food is correctly garnished and arranged. Carries out responsibilities in accordance with the organization's/department policies and applicable laws. Responsible for consumption sheets. Ensure the front and back of the house are maintained in a clean and orderly fashion. Ensure all closing duties for staff are completed before staff sign out. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Complete all paperwork and closing duties in accordance with departmental standards. Review status of assignments and any follow up action with food & beverage management team Notify the Food & Beverage Supervisor when low on items such as lemons, creamers, coffee etc. All other duties assigned. Supervisory Responsibilities Responsibilities include training employees, planning, assigning, directing work and addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to communicate effectively, both verbal and written, in English. Must be able to make quick and accurate decisions. Ability to prioritize multiple projects and meet strict deadlines. Ability to work under minimal supervision. Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours as needed. Must have a professional attitude and appearance. Education and/or Experience One year's experience as a Banquet Server or Banquet Captain Previous Supervisory experience preferred. Certificates, Licenses, Registrations Must have a current Food Handler's Certificate and be ServeSafe (Food, Allergen & Alcohol) trained or be willing and able to obtain these certifications. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Daily lifting and carrying up to 20 lbs. Up to 10 minutes at a time. Performing work through repetitive eye/hand coordination Must be able to balance and have good manual dexterity. Constant reaching, standing, walking and stooping. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Irregular hours dictated by events. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. To Apply: Apply at- () Hannah Raines ASM Global Greater Columbus Convention Center 400 N. High Street Columbus, Ohio 43215 Applicants that need reasonable accommodations to complete the application process may contact ASM Global is an equal opportunity employer. It is the policy of ASM Global to prohibit discrimination and harassment of any type and to afford equal employment opportunities to Team Members and applicants, without regard to race, color, religion, sex, national origin, ancestry, age, disability, genetic information, gender identity, gender expression, veteran status, pregnancy, parental status, sexual orientation, military status, protected veteran status, or any other protected class. ASM Global will take action to employ, advance in employment and treat qualified Veterans and disabled Veterans without discrimination in all employment practices. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in the area.