The Westin New Orleans
New Orleans, Louisiana
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah's Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend. Overview The Bell Captain is responsible for overseeing the operations of the Bell Staff including: helping guests into and out of the hotel, providing pick up and delivery of guest's luggage, and providing delivery of items to guests as requested. He/she is also responsible for supervising and assisting with the check-in/check-out process, accommodating guests during their stay in an attentive, courteous and efficient manner; and directing and coordinating the activities of the Bell Staff. Responsibilities • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Attend all hotel required meetings and trainings. • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. • Must be able to cross-train in other hotel related areas. • Must be able to maintain confidentiality of information. • Must be able to show initiative, including anticipating guest or operational needs. • Perform other duties as requested by management. • Ensure all administrative duties such as transport logs and shift checklists are completed on a daily basis. • Greet guests in a pleasant manner, open car doors and entrance doors for arriving/departing guests. • Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage. • Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, and exercise room, etc.). Inspect guest's room to ensure it is in order and that supplies are adequate. • Explain features of the room including operation of radio, television, telephone, in-room movie system, etc. • Communicate the hotel layout and surrounding attractions, destinations and directions to guests of the hotel. • Communicate all daily functions and their location in the hotel in order to assist and direct guests. • Responsible for hiring, training, coaching and counseling Bell Staff with guidance from the Guest Services Manager. • Maintain a clean and orderly lobby, public space and motor entrance; keep front windows and doors clean at all times. • Control traffic in designated areas when necessary and ensures valet parking procedures are followed. • Maintain and coordinate the efficient operations of the hotel's van service. • Maintain current listing of local and area attractions, special events and activities. • Maintain list of local transportation guides, churches, sports arenas, etc. • Knowledge of all emergency procedures and the ability to assist and/or respond accordingly. • Deliver flowers and packages to guestrooms. • Collect, polish and deliver shoes for the hotel's shoe shine service (if applicable). • Collect and deliver laundry/dry cleaning for the guests on a daily basis. • Know daily VIP arrivals and communicate to Bell Staff. • Cross-train in all Guest Services areas in order to assist when needed. • Show guestrooms and suites as needed and emphasize the hotel's amenities
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah's Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend. Overview The Bell Captain is responsible for overseeing the operations of the Bell Staff including: helping guests into and out of the hotel, providing pick up and delivery of guest's luggage, and providing delivery of items to guests as requested. He/she is also responsible for supervising and assisting with the check-in/check-out process, accommodating guests during their stay in an attentive, courteous and efficient manner; and directing and coordinating the activities of the Bell Staff. Responsibilities • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Attend all hotel required meetings and trainings. • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. • Must be able to cross-train in other hotel related areas. • Must be able to maintain confidentiality of information. • Must be able to show initiative, including anticipating guest or operational needs. • Perform other duties as requested by management. • Ensure all administrative duties such as transport logs and shift checklists are completed on a daily basis. • Greet guests in a pleasant manner, open car doors and entrance doors for arriving/departing guests. • Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage. • Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, and exercise room, etc.). Inspect guest's room to ensure it is in order and that supplies are adequate. • Explain features of the room including operation of radio, television, telephone, in-room movie system, etc. • Communicate the hotel layout and surrounding attractions, destinations and directions to guests of the hotel. • Communicate all daily functions and their location in the hotel in order to assist and direct guests. • Responsible for hiring, training, coaching and counseling Bell Staff with guidance from the Guest Services Manager. • Maintain a clean and orderly lobby, public space and motor entrance; keep front windows and doors clean at all times. • Control traffic in designated areas when necessary and ensures valet parking procedures are followed. • Maintain and coordinate the efficient operations of the hotel's van service. • Maintain current listing of local and area attractions, special events and activities. • Maintain list of local transportation guides, churches, sports arenas, etc. • Knowledge of all emergency procedures and the ability to assist and/or respond accordingly. • Deliver flowers and packages to guestrooms. • Collect, polish and deliver shoes for the hotel's shoe shine service (if applicable). • Collect and deliver laundry/dry cleaning for the guests on a daily basis. • Know daily VIP arrivals and communicate to Bell Staff. • Cross-train in all Guest Services areas in order to assist when needed. • Show guestrooms and suites as needed and emphasize the hotel's amenities
Boston Park Plaza
Boston, Massachusetts
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location An unrivaled blend of warmth, authentic heritage, and contemporary sophistication attract travelers from around the world to Boston's most beloved hotel, the Boston Park Plaza. With the recent completion of a $100 million landmark transformation of all guest rooms, meeting space and public areas, guests quickly discover that this 1927 historic hotel is still classic, timeless, and always in-style. The hotel features 1,060 guest rooms (including 57 suites) plus onsite amenities. This historic and vibrant hotel is located in Boston's Back Bay neighborhood, just steps away from Boston Common and within walking distance of world-renowned Newbury Street, the Financial District, Faneuil Hall Marketplace, and a host of other famous historical Boston sites. Boston Park Plaza is a member of the Preferred Hotels and Resorts. Overview The Event Ambassador at Boston Park Plaza is responsible for elevating the level of event service by being a one call/one stop shop experience for our Clients. The purpose of the position is to provide convenience and efficiency by proactively trouble-shooting situations before they arise, and handling unforseen issues quickly and gracefully. The Event Ambassador acts as a liaison for the Convention Services and Catering Managers while they are planning for future conferences and during the execution of wide-range of flawless events. The Event Ambassador delivers exceptional service and provides additional assistance as requested in an attentive, courteous, and efficient manner. Responsibilities - Having a gracious demeanor and knack for quick thinking will be key to this role! - Remain visible to the Meeting Professional and their attendees - Remain accessible in person and via cellphone/radio - Continuously monitor and walk meeting/public spaces prior to, during, and after events - Proactively search for areas of improvement - Troubleshoot and resolve issues quickly - Facilitate last minute changes/issues with operational departments - Perform other duties as requested by management - Answer telephone and email messages. Respond accordingly. - Open and distribute mail. - Maintain and stay abreast of the latest computer programs/innovations (as applicable). - Filing of all pertinent correspondence in a timely manner. - Type all correspondence pertaining to department. - Maintain adequate inventory of office supplies. - Responsible for the smooth operation of the office. - Type and distribute meeting minutes. - Maintain trace file as needed. - Prepare Banquet Event Orders (BEOS) as per client needs (Catering Only) - Assist with daily operations of the Business Center as needed. - Assist in copying/faxing/mailing. - Greet guests/clients/employees when necessary. - Attend meetings/training as required by management.
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location An unrivaled blend of warmth, authentic heritage, and contemporary sophistication attract travelers from around the world to Boston's most beloved hotel, the Boston Park Plaza. With the recent completion of a $100 million landmark transformation of all guest rooms, meeting space and public areas, guests quickly discover that this 1927 historic hotel is still classic, timeless, and always in-style. The hotel features 1,060 guest rooms (including 57 suites) plus onsite amenities. This historic and vibrant hotel is located in Boston's Back Bay neighborhood, just steps away from Boston Common and within walking distance of world-renowned Newbury Street, the Financial District, Faneuil Hall Marketplace, and a host of other famous historical Boston sites. Boston Park Plaza is a member of the Preferred Hotels and Resorts. Overview The Event Ambassador at Boston Park Plaza is responsible for elevating the level of event service by being a one call/one stop shop experience for our Clients. The purpose of the position is to provide convenience and efficiency by proactively trouble-shooting situations before they arise, and handling unforseen issues quickly and gracefully. The Event Ambassador acts as a liaison for the Convention Services and Catering Managers while they are planning for future conferences and during the execution of wide-range of flawless events. The Event Ambassador delivers exceptional service and provides additional assistance as requested in an attentive, courteous, and efficient manner. Responsibilities - Having a gracious demeanor and knack for quick thinking will be key to this role! - Remain visible to the Meeting Professional and their attendees - Remain accessible in person and via cellphone/radio - Continuously monitor and walk meeting/public spaces prior to, during, and after events - Proactively search for areas of improvement - Troubleshoot and resolve issues quickly - Facilitate last minute changes/issues with operational departments - Perform other duties as requested by management - Answer telephone and email messages. Respond accordingly. - Open and distribute mail. - Maintain and stay abreast of the latest computer programs/innovations (as applicable). - Filing of all pertinent correspondence in a timely manner. - Type all correspondence pertaining to department. - Maintain adequate inventory of office supplies. - Responsible for the smooth operation of the office. - Type and distribute meeting minutes. - Maintain trace file as needed. - Prepare Banquet Event Orders (BEOS) as per client needs (Catering Only) - Assist with daily operations of the Business Center as needed. - Assist in copying/faxing/mailing. - Greet guests/clients/employees when necessary. - Attend meetings/training as required by management.
Westin Long Beach
Long Beach, California
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Situated across the street from the Long Beach Convention Center and just two blocks from the beach, the Westin Long Beach has something to offer both business and leisure travelers alike. This 474-room hotel is also ideal for groups and weddings, with 37,000 square feet of meeting space, 31 suites, and a stunning garden terrace perfect for "I Dos". And with the Westin's central location, guests are within walking distance of the Aquarium of the Pacific and the Catalina Express, and are just two miles from the Queen Mary. Overview Express your inner "X". We are looking for an enthusiastic Bartender to provide a world class beverage experience curating classic and innovative drinks to create unique beverage forward experiences. Our team at Navy Proof Food and Spirits is committed to delivering a creating moments though playful show barware and fresh natural ingredients. If your approach to cocktail culture is a little out of the norm, and you can connect with others through self-expression, we invite you to join our team! Responsibilities - Maintain a warm and friendly demeanor at all times. - Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees. - Set up the bar according to hotel standards and ensure that guests are served promptly and efficiently. - Prepare beverages and cocktails according to the hotel's mixing and presentation standards. - Serve guests with all beverage requirements in a friendly, courteous and professional manner. - Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotel's standards. - Follow all state liquor laws. - Know hotel services and facilities. - Abide by all hotel policies and safety rules. - Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests. - Respond to guests' problems, complaints and accidents. - Be familiar with all fire exit locations and fire extinguisher locations and know how to operate. - Ensure that the bar and service areas are kept clean and tidy during service. - Ensure overall guest satisfaction.
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Situated across the street from the Long Beach Convention Center and just two blocks from the beach, the Westin Long Beach has something to offer both business and leisure travelers alike. This 474-room hotel is also ideal for groups and weddings, with 37,000 square feet of meeting space, 31 suites, and a stunning garden terrace perfect for "I Dos". And with the Westin's central location, guests are within walking distance of the Aquarium of the Pacific and the Catalina Express, and are just two miles from the Queen Mary. Overview Express your inner "X". We are looking for an enthusiastic Bartender to provide a world class beverage experience curating classic and innovative drinks to create unique beverage forward experiences. Our team at Navy Proof Food and Spirits is committed to delivering a creating moments though playful show barware and fresh natural ingredients. If your approach to cocktail culture is a little out of the norm, and you can connect with others through self-expression, we invite you to join our team! Responsibilities - Maintain a warm and friendly demeanor at all times. - Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees. - Set up the bar according to hotel standards and ensure that guests are served promptly and efficiently. - Prepare beverages and cocktails according to the hotel's mixing and presentation standards. - Serve guests with all beverage requirements in a friendly, courteous and professional manner. - Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotel's standards. - Follow all state liquor laws. - Know hotel services and facilities. - Abide by all hotel policies and safety rules. - Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests. - Respond to guests' problems, complaints and accidents. - Be familiar with all fire exit locations and fire extinguisher locations and know how to operate. - Ensure that the bar and service areas are kept clean and tidy during service. - Ensure overall guest satisfaction.
