Chesapeake Hospitality Pittsburgh, Pennsylvania
Jul 23, 2021Full time
Doubletree by Hilton Hotel & Suites Downtown Pittsburgh is pleased to share this exceptional opportunity with experienced, energetic, self-motivated person to join our team. This beautiful 342 room property is at the heart of the downtown area, a half-mile from PPG Paints Arena - home to the NHL's Pittsburgh Penguins. We're blocks from Steel Plaza Station, providing rail access to PNC Park, Heinz Field, and South Shore entertainment district. The Front Office/Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests in the hotel. Checking in and checking out guests of the hotel, in the hotel's continuing effort to deliver outstanding guest service. #hotel #guest service agent #front desk agent Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards. Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner. Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction. Build rapport with rewards members and returning guests 6+ months of front desk experience strongly preferred. Experience in a hotel or other customer service-related field required. Computer experience with basic proficiency in Microsoft office and hotel property management systems required. Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills. We offer competitive wages and benefits that include: PART-TIME BENEFITS 401k retirement plan Life Insurance Long Term & Short-Term Disability Insurance Discount travel program Growth opportunity in an evolving organization, and much more. FULL-TIME BENEFITS Medical, Dental & Vision Insurance Flexible Spending Account 401k retirement plan Long-Term & Short-Term Disability Insurance Life Insurance Tuition Reimbursement Paid Time Off Holiday Pay Discount travel program Growth opportunity in an evolving organization, and much more. Career opportunities are endless with Chesapeake Hospitality! With 30+ hotels and restaurants, we welcome the opportunity to develop, grow, promote, and transfer any of our associates to the career they want. FRONT OFFICE CAREER Telephone Operator Concierge Attendant Breakfast Room Attendant Reservations Manager Gift Shop Attendant Parking Attendant/Valet/Shuttle Driver Reservations Agent Swimming Pool Guard to Front Desk Agent/Night Auditor to Front Desk/Night Audit Supervisor to Front Office Manager to Rooms Division Manager/Director of Guest Service to General Manager/Assistant General Manager to Corporate Operations Or cross-train to any other department or position! Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening. COVID-19 We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws. EEO/ADA Statement Chesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law. We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.