Hyatt Corporate Office, Chicago The Opportunity The Manager of Strategic Insights will contribute to Hyatt's consumer learning agenda to gather insights, develop experience improvement strategies, and make informed suggestions to leaders in the organization. They will collaborate with teams including brands, loyalty, and hotel operations as a strategic insight partner to ensure decisions are grounded in consumer understanding. They will contribute to Hyatt's Global Guest Experience Measurement program operations, projects, and product roadmap. This individual will report to the Director of Strategic Insights. You will be part of a team that is passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits which include: Annual allotment of free hotel stays at Hyatt hotels globally Flexible work schedule and location Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match Our Commitment to Diversity, Equity, and Inclusion Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page. Who You Are As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role Design and lead customer insights projects; develop customized approaches for gathering insights, collecting data, and deriving insights to tell a cohesive and actionable story. Deliver consumer insights and customer experience-based recommendations to business partners and senior leadership. Lead guest experience measurement projects to improve survey and feedback capture, insights reporting & analytics, and actionable business processes. Design, lead, and collaborate on customer experience improvement initiatives. This includes experimentation, journey mapping, process improvement, and experience design. Demonstrate holistic thinking, strategic agility, and leadership with all levels of the organization as a strategic insight partner. Communicate and represent the Strategic Insights function clearly and concisely through written and verbal communication - sharing recommendations on program design and ongoing insights. Manage multiple projects with organization and detail; balance speed and accuracy; prioritize tasks, evaluate opportunities, and manage trade-offs; align workflows and performance dependencies across multiple work streams and teams. Collaborate with and create strategic relationships with business leaders; ability to work effectively across all levels of the organization; collect and incorporate feedback from global stakeholders; establish consensus among divergent/opposing views; proactively manage expectations of stakeholders and anticipate needs; create high-performing cross-functional teams. Participates in business strategy and planning meetings; leverages business/functional knowledge to provide creative and innovative ideas to drive business; draws attention to emerging issues and trends. Qualifications Experience Required: 5+ years of relevant experience, preferably in customer experience, consumer insights, or marketing programs, and with management and leadership experience; industry experience is preferred 2+ years of previous people management experience (preferred) 2+ years of experience with customer experience management platforms and customer feedback program management Previous experience leveraging insights to drive business results Prefer experience devising effective solutions in unstructured situations Extensive planning and project management experience Experience devising effective solutions in unstructured situations Proficiency with PowerPoint, Excel, and Word Experience Preferred: Bachelor's degree in marketing, Psychology, Marketing Research, or a related field required. Master's Degree preferred. The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. PDN-9a38daab-c8f7-4415-8db7-65c6417b2e8a
Sep 27, 2023
Full time
Hyatt Corporate Office, Chicago The Opportunity The Manager of Strategic Insights will contribute to Hyatt's consumer learning agenda to gather insights, develop experience improvement strategies, and make informed suggestions to leaders in the organization. They will collaborate with teams including brands, loyalty, and hotel operations as a strategic insight partner to ensure decisions are grounded in consumer understanding. They will contribute to Hyatt's Global Guest Experience Measurement program operations, projects, and product roadmap. This individual will report to the Director of Strategic Insights. You will be part of a team that is passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits which include: Annual allotment of free hotel stays at Hyatt hotels globally Flexible work schedule and location Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match Our Commitment to Diversity, Equity, and Inclusion Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page. Who You Are As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role Design and lead customer insights projects; develop customized approaches for gathering insights, collecting data, and deriving insights to tell a cohesive and actionable story. Deliver consumer insights and customer experience-based recommendations to business partners and senior leadership. Lead guest experience measurement projects to improve survey and feedback capture, insights reporting & analytics, and actionable business processes. Design, lead, and collaborate on customer experience improvement initiatives. This includes experimentation, journey mapping, process improvement, and experience design. Demonstrate holistic thinking, strategic agility, and leadership with all levels of the organization as a strategic insight partner. Communicate and represent the Strategic Insights function clearly and concisely through written and verbal communication - sharing recommendations on program design and ongoing insights. Manage multiple projects with organization and detail; balance speed and accuracy; prioritize tasks, evaluate opportunities, and manage trade-offs; align workflows and performance dependencies across multiple work streams and teams. Collaborate with and create strategic relationships with business leaders; ability to work effectively across all levels of the organization; collect and incorporate feedback from global stakeholders; establish consensus among divergent/opposing views; proactively manage expectations of stakeholders and anticipate needs; create high-performing cross-functional teams. Participates in business strategy and planning meetings; leverages business/functional knowledge to provide creative and innovative ideas to drive business; draws attention to emerging issues and trends. Qualifications Experience Required: 5+ years of relevant experience, preferably in customer experience, consumer insights, or marketing programs, and with management and leadership experience; industry experience is preferred 2+ years of previous people management experience (preferred) 2+ years of experience with customer experience management platforms and customer feedback program management Previous experience leveraging insights to drive business results Prefer experience devising effective solutions in unstructured situations Extensive planning and project management experience Experience devising effective solutions in unstructured situations Proficiency with PowerPoint, Excel, and Word Experience Preferred: Bachelor's degree in marketing, Psychology, Marketing Research, or a related field required. Master's Degree preferred. The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. PDN-9a38daab-c8f7-4415-8db7-65c6417b2e8a
Hyatt Corporate Office, Chicago The Opportunity Hyatt seeks an enthusiastic Manager to join our Global Transactions team. In this role, you will be part of a dynamic team that supports strategic hotel growth across the globe. This role is highly visible, strategic, and team-oriented, supporting senior executives. You will be part of a team that is passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits which include: Annual allotment of free hotel stays at Hyatt hotels globally Flexible work schedule and location Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match Our Commitment to Diversity, Equity, and Inclusion Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page. Who You Are As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role Responsibilities include project management of new investment opportunities. This includes strategic and quantitative analysis, financial modeling, and analytics. Additional responsibilities include supporting the structuring, negotiating, and closing of transactions where Hyatt may be selling or buying a hotel, real estate, or entering into a multi-hotel management or franchise agreement. Responsibilities include: Working with senior executives on major strategic decisions and special projects, including presentations and pitch materials highlighting the benefits of Hyatt to prospective owners Tracking, monitoring, and project managing ongoing transactions, pipeline opportunities, and workstreams Tracking industry activity for pricing metrics, trends, and potential investment opportunities Providing financial planning & analysis support to the Development and Transactions Team, as necessary Creating and preparing high-level communications with the Executive Committee and/or Board of Directors of Hyatt Hotels Corporation Analyzing and solving strategic areas and challenges, synthesizing data from disparate sources to develop recommendations for leaders at the Company, and then supporting the execution of the resulting high-impact initiatives The Manager of Transactions and Portfolio Growth will report to the SVP of Transactions. Qualifications Experience Required: 3-5 years of experience at an investment bank/consulting firm/commercial real estate firm or similar organization or hospitality company Excellent quantitative and analytical problem-solving skills; financial modeling and valuation expertise; data analytics experience; financing experience Prior hotel / real estate experience is a plus Experience Preferred: Bachelor's degree in finance, Hospitality, or a related field Excellent skills in Microsoft Excel, PowerPoint, Word, SharePoint, and Alteryx a plus The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. PDN-9a38daa9-8ab8-4002-a954-86b8fda9a400
Sep 27, 2023
Full time
Hyatt Corporate Office, Chicago The Opportunity Hyatt seeks an enthusiastic Manager to join our Global Transactions team. In this role, you will be part of a dynamic team that supports strategic hotel growth across the globe. This role is highly visible, strategic, and team-oriented, supporting senior executives. You will be part of a team that is passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits which include: Annual allotment of free hotel stays at Hyatt hotels globally Flexible work schedule and location Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match Our Commitment to Diversity, Equity, and Inclusion Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page. Who You Are As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role Responsibilities include project management of new investment opportunities. This includes strategic and quantitative analysis, financial modeling, and analytics. Additional responsibilities include supporting the structuring, negotiating, and closing of transactions where Hyatt may be selling or buying a hotel, real estate, or entering into a multi-hotel management or franchise agreement. Responsibilities include: Working with senior executives on major strategic decisions and special projects, including presentations and pitch materials highlighting the benefits of Hyatt to prospective owners Tracking, monitoring, and project managing ongoing transactions, pipeline opportunities, and workstreams Tracking industry activity for pricing metrics, trends, and potential investment opportunities Providing financial planning & analysis support to the Development and Transactions Team, as necessary Creating and preparing high-level communications with the Executive Committee and/or Board of Directors of Hyatt Hotels Corporation Analyzing and solving strategic areas and challenges, synthesizing data from disparate sources to develop recommendations for leaders at the Company, and then supporting the execution of the resulting high-impact initiatives The Manager of Transactions and Portfolio Growth will report to the SVP of Transactions. Qualifications Experience Required: 3-5 years of experience at an investment bank/consulting firm/commercial real estate firm or similar organization or hospitality company Excellent quantitative and analytical problem-solving skills; financial modeling and valuation expertise; data analytics experience; financing experience Prior hotel / real estate experience is a plus Experience Preferred: Bachelor's degree in finance, Hospitality, or a related field Excellent skills in Microsoft Excel, PowerPoint, Word, SharePoint, and Alteryx a plus The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. PDN-9a38daa9-8ab8-4002-a954-86b8fda9a400
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City's Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city's fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America. Overview The PM Lobby Attendant is responsible for maintaining clean and attractive public guest areas and facilities throughout the hotel, while following company standards and safety procedures. Responsibilities - Knowledge of cleanliness standards. - Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain a warm and friendly demeanor at all times. Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees. - Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working. - Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations. - Respond and/or communicate guest requests to an appropriate supervisor in a timely and professional manner - Maintain cleanliness and order of all assigned linen closets and storage areas, and immediately report deficiencies - Maintain adequate supplies and amenities in public areas - Remove trash from offices, employee cafeteria and front desk whenever necessary - Deliver guest requested items to appropriate locations as directed - Satisfactorily perform routine cleaning in public areas, including vacuuming, sweeping, mopping, dusting, glass cleaning and spot cleaning of carpet. Public areas include all areas of the hotel visible to the guest(s) including the lobby, front entrance area, 2 nd & Mezzanine Floor lobby areas and hallways, etc. - Report all lost and found items to Housekeeping Supervisor immediately - Routinely clean ash urns as directed - Routinely clean public bathrooms including guest bathrooms in public areas of the hotel (i.e. 2 nd and 17 th floor), employee locker rooms and employee restrooms. - Routinely clean employee cafeteria - Routinely clean fitness center - Perform deep cleaning tasks as scheduled and assigned - Promptly report any deficiencies and maintenance needs in work area - Assist room attendants, as directed with completion of their work - Maintain cleanliness and order of the chemical closet(s) and promptly report any deficiencies. Handle, store and label all hazardous substances according to state and federal regulations - Vacuum/Shampoo carpet in public areas - Responsible for floor care (vacuuming, buffing waxing, etc.) - Maintain cleanliness of hotel elevators including cleaning tracks, buffing & polishing floors, cleaning mirrors, brass and wood, etc. - Remove gum, wall spot; wipe glass, pictures, windows, etc. - Maintain employee's areas including locker rooms and service hallways/stairwells, employee entrance so they are clean and in orderly condition - Immediately report all suspicious occurrences and hazardous conditions - Maintain cleanliness and safety of work areas at all times - Practice safe work habits at all times, avoid injury to self and others, including the safe operation of all power-driven machinery - Refresh a "pick-up" (stay over refresh, room change, transfer, etc.) room as required - Thoroughly clean and restock guestrooms as assigned on pm shift. Complete all guestroom cleaning requirements when completing a guestroom assignment. - Report all borrowed items (refrigerators, microwaves, hairdryers, etc.) to House person for safe return back to Housekeeping Supervisor/Manager. - Complete projects as assigned - Follow all procedures as outlined by the Director of Housekeeping. - Other duties as required
Sep 22, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City's Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city's fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America. Overview The PM Lobby Attendant is responsible for maintaining clean and attractive public guest areas and facilities throughout the hotel, while following company standards and safety procedures. Responsibilities - Knowledge of cleanliness standards. - Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain a warm and friendly demeanor at all times. Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees. - Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working. - Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations. - Respond and/or communicate guest requests to an appropriate supervisor in a timely and professional manner - Maintain cleanliness and order of all assigned linen closets and storage areas, and immediately report deficiencies - Maintain adequate supplies and amenities in public areas - Remove trash from offices, employee cafeteria and front desk whenever necessary - Deliver guest requested items to appropriate locations as directed - Satisfactorily perform routine cleaning in public areas, including vacuuming, sweeping, mopping, dusting, glass cleaning and spot cleaning of carpet. Public areas include all areas of the hotel visible to the guest(s) including the lobby, front entrance area, 2 nd & Mezzanine Floor lobby areas and hallways, etc. - Report all lost and found items to Housekeeping Supervisor immediately - Routinely clean ash urns as directed - Routinely clean public bathrooms including guest bathrooms in public areas of the hotel (i.e. 2 nd and 17 th floor), employee locker rooms and employee restrooms. - Routinely clean employee cafeteria - Routinely clean fitness center - Perform deep cleaning tasks as scheduled and assigned - Promptly report any deficiencies and maintenance needs in work area - Assist room attendants, as directed with completion of their work - Maintain cleanliness and order of the chemical closet(s) and promptly report any deficiencies. Handle, store and label all hazardous substances according to state and federal regulations - Vacuum/Shampoo carpet in public areas - Responsible for floor care (vacuuming, buffing waxing, etc.) - Maintain cleanliness of hotel elevators including cleaning tracks, buffing & polishing floors, cleaning mirrors, brass and wood, etc. - Remove gum, wall spot; wipe glass, pictures, windows, etc. - Maintain employee's areas including locker rooms and service hallways/stairwells, employee entrance so they are clean and in orderly condition - Immediately report all suspicious occurrences and hazardous conditions - Maintain cleanliness and safety of work areas at all times - Practice safe work habits at all times, avoid injury to self and others, including the safe operation of all power-driven machinery - Refresh a "pick-up" (stay over refresh, room change, transfer, etc.) room as required - Thoroughly clean and restock guestrooms as assigned on pm shift. Complete all guestroom cleaning requirements when completing a guestroom assignment. - Report all borrowed items (refrigerators, microwaves, hairdryers, etc.) to House person for safe return back to Housekeeping Supervisor/Manager. - Complete projects as assigned - Follow all procedures as outlined by the Director of Housekeeping. - Other duties as required
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel - located squarely amidst New York's most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel's electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview The Complex Revenue Analyst collaborates closely with the Complex Director of Revenue to enhance hotel revenue by efficiently overseeing room inventory and pricing across various market segments. This pivotal role involves contributing to the formulation of room rates and availability strategies to achieve an optimal blend of clientele via diverse distribution channels. Furthermore, the position entails conducting thorough analysis, crafting insightful reports, and constructing models to facilitate informed decision-making throughout the organization. Responsibilities - Support the hotel's strategic yield enhancement initiatives by conducting thorough analysis and generating insightful reports. Ensure comprehensive exploration of all market segments and distribution channels for potential revenue optimization, aligning with budget, forecasts, pace, and market dynamics. - Efficiently maximize revenue prospects while maintaining an active role in the precise upkeep and supervision of various systems. This includes Opera, PMS, TravelTripper, Booking Engines, Channel Manager, Lodgiq, Ideas RMS, CRS, and Sales and Catering Systems. - Collaborate with the Director of Revenue to create both short and long-term forecasts, contributing to the establishment of informed strategies. - Collaborate closely with the Director of Revenue and the Regional Director of Revenue to compile and articulate a range of documents, reports, and presentations vital for ownership, hotel, and regional leadership updates. This encompasses various meetings, such as daily standups, departmental meetings, weekly RevMax sessions, monthly ownership and regional gatherings, quarterly reviews, and annual budget discussions. - Demonstrate ownership over and ensure the accuracy of all mandatory data inputs for daily, weekly, and monthly reports. These reports play a pivotal role in monitoring performance against budget, forecasts, and proforma. Data analysis covers an array of aspects including STR, Market Segment Analysis, Source Contribution, Internet Production, Pickup and Pace by Segment, Ancillary Fees Contribution, and Room Type Statistics. - Take a proactive role in the creation of materials for the Weekly RevMax Meetings. This involves compiling data on pricing, availability, market demand, and promotional prospects across all segments and channels. Assume the lead during these meetings, effectively conveying strategies and actions to executive, regional teams, and ownership when the Director of Revenue is unavailable.
Sep 22, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel - located squarely amidst New York's most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel's electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview The Complex Revenue Analyst collaborates closely with the Complex Director of Revenue to enhance hotel revenue by efficiently overseeing room inventory and pricing across various market segments. This pivotal role involves contributing to the formulation of room rates and availability strategies to achieve an optimal blend of clientele via diverse distribution channels. Furthermore, the position entails conducting thorough analysis, crafting insightful reports, and constructing models to facilitate informed decision-making throughout the organization. Responsibilities - Support the hotel's strategic yield enhancement initiatives by conducting thorough analysis and generating insightful reports. Ensure comprehensive exploration of all market segments and distribution channels for potential revenue optimization, aligning with budget, forecasts, pace, and market dynamics. - Efficiently maximize revenue prospects while maintaining an active role in the precise upkeep and supervision of various systems. This includes Opera, PMS, TravelTripper, Booking Engines, Channel Manager, Lodgiq, Ideas RMS, CRS, and Sales and Catering Systems. - Collaborate with the Director of Revenue to create both short and long-term forecasts, contributing to the establishment of informed strategies. - Collaborate closely with the Director of Revenue and the Regional Director of Revenue to compile and articulate a range of documents, reports, and presentations vital for ownership, hotel, and regional leadership updates. This encompasses various meetings, such as daily standups, departmental meetings, weekly RevMax sessions, monthly ownership and regional gatherings, quarterly reviews, and annual budget discussions. - Demonstrate ownership over and ensure the accuracy of all mandatory data inputs for daily, weekly, and monthly reports. These reports play a pivotal role in monitoring performance against budget, forecasts, and proforma. Data analysis covers an array of aspects including STR, Market Segment Analysis, Source Contribution, Internet Production, Pickup and Pace by Segment, Ancillary Fees Contribution, and Room Type Statistics. - Take a proactive role in the creation of materials for the Weekly RevMax Meetings. This involves compiling data on pricing, availability, market demand, and promotional prospects across all segments and channels. Assume the lead during these meetings, effectively conveying strategies and actions to executive, regional teams, and ownership when the Director of Revenue is unavailable.
NEXDINE HOSPITALITY one of the fastest growing Dining & Hospitality Managment companies is experiencing rapid growth throughout the Midwest and has some exciting career opportunities available within the Chicago market. Want to hear more about our Guiding Principles and what drives us? Apply below! Job Details Position: Wait Staff/Server - Dining Server Senior Living Community Location: Chicago, IL Schedule: Full Time & Part Time Positions available, must be able to work weekends. Pay Rate: $18.00 per hour starting. The Guest Experience Ambassador reports to the Director of Guest Experience or Executive Chef within a Senior Living Community and is responsible for the set-up/breakdown of all meals be served to residents and providing exemplary service. You are part of a team who is making a difference in the lives of those we serve. Essential Functions: Serve food or beverages to residents and prepare or serve specialty diets and dishes as required. Take orders from residents for food or beverages. Explain how various menu items are prepared, describing ingredients and cooking methods. Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor any customer service issues. Check residents diets, likes & dislikes to ensure that such requirements are satisfied. Assist with set-up/breakdown of all scheduled meal periods. Stock service areas with supplies such as coffee, food, tableware, and linens as needed. Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up server station, clearing tables and taking out trash. May wash pots, pans, dishes, utensils, or other cooking equipment. May assist in supporting culinary staff at numerous stations as directed. Provide excellent customer service to include being attentive, approachable, greeting and thanking customers. May perform other duties and responsibilities as assigned. Work Environment: This job operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chefs knives. The employee is frequently exposed to heat, steam, fire and noise. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Required Education and Experience: High school diploma or equivalent Previous experience in food service Previous customer service experience Who We Are: We're NEXDINE, a fast-growing specialty dining service provider, we're the "Fresh Idea People". We offer excellent working conditions, empower creativity, cool technology and of course, great food. We hire and keep great people! We work as a team and everyone contributes to the success of our business. We want our employees to get excited about making great food while keeping our customers satisfied and coming back for more! We want you to continue to learn new things and also teach others what you know so you too can grow! We empower our people to make the choices that ensure every NEXDINE customer is satisfied with our services. We all work hard, love what we do and have fun too! NEXDINE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other classification protected by law. NEXDINE participates in E-Verify.
Sep 21, 2023
Full time
NEXDINE HOSPITALITY one of the fastest growing Dining & Hospitality Managment companies is experiencing rapid growth throughout the Midwest and has some exciting career opportunities available within the Chicago market. Want to hear more about our Guiding Principles and what drives us? Apply below! Job Details Position: Wait Staff/Server - Dining Server Senior Living Community Location: Chicago, IL Schedule: Full Time & Part Time Positions available, must be able to work weekends. Pay Rate: $18.00 per hour starting. The Guest Experience Ambassador reports to the Director of Guest Experience or Executive Chef within a Senior Living Community and is responsible for the set-up/breakdown of all meals be served to residents and providing exemplary service. You are part of a team who is making a difference in the lives of those we serve. Essential Functions: Serve food or beverages to residents and prepare or serve specialty diets and dishes as required. Take orders from residents for food or beverages. Explain how various menu items are prepared, describing ingredients and cooking methods. Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor any customer service issues. Check residents diets, likes & dislikes to ensure that such requirements are satisfied. Assist with set-up/breakdown of all scheduled meal periods. Stock service areas with supplies such as coffee, food, tableware, and linens as needed. Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up server station, clearing tables and taking out trash. May wash pots, pans, dishes, utensils, or other cooking equipment. May assist in supporting culinary staff at numerous stations as directed. Provide excellent customer service to include being attentive, approachable, greeting and thanking customers. May perform other duties and responsibilities as assigned. Work Environment: This job operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chefs knives. The employee is frequently exposed to heat, steam, fire and noise. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Required Education and Experience: High school diploma or equivalent Previous experience in food service Previous customer service experience Who We Are: We're NEXDINE, a fast-growing specialty dining service provider, we're the "Fresh Idea People". We offer excellent working conditions, empower creativity, cool technology and of course, great food. We hire and keep great people! We work as a team and everyone contributes to the success of our business. We want our employees to get excited about making great food while keeping our customers satisfied and coming back for more! We want you to continue to learn new things and also teach others what you know so you too can grow! We empower our people to make the choices that ensure every NEXDINE customer is satisfied with our services. We all work hard, love what we do and have fun too! NEXDINE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other classification protected by law. NEXDINE participates in E-Verify.
Millennium Times Square New York
New York, New York
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Overview The Revenue Analyst is integral to the success of the Hotel's Revenue Management team. The position will be responsible for the preparation of revenue reports that will assist the Director of Revenue in implementing the Hotel's yield strategies . In addition, the Revenue Analyst will be required to r eview and analyze reports such as Demand 360, STR, Agency 360 and other measurement tools and present revenue opportunities for the hotel. Responsibilities - Accurate preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, preferred guest program analysis, etc. - Assist with ensuring all rates are loaded and inventory maintenance is correct. - Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct. - Communicate strategies and procedures to other departments as required. - Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs. - Must be knowledgeable of all rates, room types, and hotel product. - Participate in weekly revenue management meetings. - Prepare Revenue Management Report information for all related meetings. - Monitor and analyze the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends. - Act as the Director of Revenue in their absence. - Assist in preparing short and long term forecasts. - Provide administrative support for the Revenue Management Team. - Review and analyze reports such as OTA Insights, STR, Demand 360, and other measurement tools and present revenue opportunities. - Update MAR's in Delphi (or other Sales & Catering System) as required under the guidance of the Revenue Managers to ensure optimal use by sales team - Analyze local events and activities and project the effect of opportunities they create. - Prepare 14 Day Forecast for distribution to Management team so proper staffing levels are achieved. - Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance. - Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach. - Ensure accuracy from the daily Flash Report. - Be knowledgeable of all special rates and promotions. - Maintain a warm and friendly demeanor at all times. - Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. - Must be able to multitask and prioritize departmental functions to meet deadlines. - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. - Attend all hotel required meetings and trainings. - Participate in M.O.D. coverage as required. - Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which include wearing nametags. - Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. - Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. - Must be able to maintain confidentiality of information. - Perform other duties as requested by management.
Sep 19, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Overview The Revenue Analyst is integral to the success of the Hotel's Revenue Management team. The position will be responsible for the preparation of revenue reports that will assist the Director of Revenue in implementing the Hotel's yield strategies . In addition, the Revenue Analyst will be required to r eview and analyze reports such as Demand 360, STR, Agency 360 and other measurement tools and present revenue opportunities for the hotel. Responsibilities - Accurate preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, preferred guest program analysis, etc. - Assist with ensuring all rates are loaded and inventory maintenance is correct. - Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct. - Communicate strategies and procedures to other departments as required. - Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs. - Must be knowledgeable of all rates, room types, and hotel product. - Participate in weekly revenue management meetings. - Prepare Revenue Management Report information for all related meetings. - Monitor and analyze the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends. - Act as the Director of Revenue in their absence. - Assist in preparing short and long term forecasts. - Provide administrative support for the Revenue Management Team. - Review and analyze reports such as OTA Insights, STR, Demand 360, and other measurement tools and present revenue opportunities. - Update MAR's in Delphi (or other Sales & Catering System) as required under the guidance of the Revenue Managers to ensure optimal use by sales team - Analyze local events and activities and project the effect of opportunities they create. - Prepare 14 Day Forecast for distribution to Management team so proper staffing levels are achieved. - Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance. - Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach. - Ensure accuracy from the daily Flash Report. - Be knowledgeable of all special rates and promotions. - Maintain a warm and friendly demeanor at all times. - Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. - Must be able to multitask and prioritize departmental functions to meet deadlines. - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. - Attend all hotel required meetings and trainings. - Participate in M.O.D. coverage as required. - Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which include wearing nametags. - Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. - Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. - Must be able to maintain confidentiality of information. - Perform other duties as requested by management.
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Residence Inn Fremont 5400 Farwell Place Fremont , CA 94536 Overview The Chief Engineer is responsible for the day-to-day operations of the engineering division. In the absence of the Director, the assistant will assume the administrative, financial and operating aspects of the hotel as they relate to engineering. Responsibilities - Assist in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe and acceptable state of repair. - Ensure the hotel is in compliance with all local, state and federal laws. - Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention. - Create and post all Engineering staffs schedules. - Create and adhere to annual budget for department. - Assist in developing financial forecasts and actively participate in monthly profit/loss review meetings. - Create and implement preventative maintenance program for all hotel equipment. - Ensure all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards. - Actively participate in energy conservation programs. - Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner. - Ensure compliancewith the Americans with Disabilities Act (ADA). - Assist with the administration of all vendor contracts controlled by the engineering department. - Ensure that room maintenance requests are handled in a prompt and courteous manner. - Follow up on all alarms immediately to determine the exact location and cause.Determine emergency status and report findings to Front Desk.Take immediate action as necessary. - Assist as necessary with special projects and renovations. - Support and participate in all Highgate Hotel programs. - Participate in Highgate Hotel Safety Committee.
Sep 16, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Residence Inn Fremont 5400 Farwell Place Fremont , CA 94536 Overview The Chief Engineer is responsible for the day-to-day operations of the engineering division. In the absence of the Director, the assistant will assume the administrative, financial and operating aspects of the hotel as they relate to engineering. Responsibilities - Assist in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe and acceptable state of repair. - Ensure the hotel is in compliance with all local, state and federal laws. - Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention. - Create and post all Engineering staffs schedules. - Create and adhere to annual budget for department. - Assist in developing financial forecasts and actively participate in monthly profit/loss review meetings. - Create and implement preventative maintenance program for all hotel equipment. - Ensure all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards. - Actively participate in energy conservation programs. - Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner. - Ensure compliancewith the Americans with Disabilities Act (ADA). - Assist with the administration of all vendor contracts controlled by the engineering department. - Ensure that room maintenance requests are handled in a prompt and courteous manner. - Follow up on all alarms immediately to determine the exact location and cause.Determine emergency status and report findings to Front Desk.Take immediate action as necessary. - Assist as necessary with special projects and renovations. - Support and participate in all Highgate Hotel programs. - Participate in Highgate Hotel Safety Committee.
Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Overview The Executive Sous Chef is responsible for assisting in coordinating, supervising and directing all aspects of the hotel's food production, while maintaining profitable F&B operations and high quality products and service levels. He/she is expected to provide training for all staff, meet corporate quality standards, establish and enforce food specifications, portion control, recipes and sanitation. The Executive Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction. Responsibilities Work with other F&B managers and keep them informed of F&B issues as they arise. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Coordinate and monitor all phases of Loss Prevention in kitchen areas. Prepare and submit required reports in a timely manner. Monitor quality of all food product and presentation. Assist in preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. Oversee all aspects of the daily operation of the kitchen and food production areas. Respond to guest complaints in a timely manner. Ensure compliance with SOP's in all outlets. Ensure compliance with requisition procedures. Conduct staff performance reviews in accordance with Highgate Hotel standards. Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards. Know and enforce all local health department sanitation laws. Work with the Executive Chef and the Director of F&B to create and implement menus. Design and implement employee cafeteria rotating menu and oversee cafeteria operations. Assist in coordinating, supervising and directing the Stewarding Department. Assist in computing daily food cost. Assist in proper training and direction of departmental assistants in compliance with company standards of quality, specifications, portion control, recipes, employee relations, sanitation, etc. Understand daily forecasts and customer counts. Coordinate all par stock levels. Assess food portion size, visual appeal, taste and temperature of items served. Assist in the direction and training of all chefs to ensure adequate operation in all outlets. Assist in creating menus for prospective clients. Review and approve weekly payroll. Check food purchases for proper ordering, quality and price structure. Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report and food cost report. Communicate to Engineering any physical maintenance problems. Assist catering sales on all special menus and price structures. Qualifications A 2-year, 3-year or 4-year culinary degree and at least 4 years of progressive experience in a hotel or a related field. Previous supervisor responsibility is required. Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
Sep 12, 2023
Full time
Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Overview The Executive Sous Chef is responsible for assisting in coordinating, supervising and directing all aspects of the hotel's food production, while maintaining profitable F&B operations and high quality products and service levels. He/she is expected to provide training for all staff, meet corporate quality standards, establish and enforce food specifications, portion control, recipes and sanitation. The Executive Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction. Responsibilities Work with other F&B managers and keep them informed of F&B issues as they arise. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Coordinate and monitor all phases of Loss Prevention in kitchen areas. Prepare and submit required reports in a timely manner. Monitor quality of all food product and presentation. Assist in preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. Oversee all aspects of the daily operation of the kitchen and food production areas. Respond to guest complaints in a timely manner. Ensure compliance with SOP's in all outlets. Ensure compliance with requisition procedures. Conduct staff performance reviews in accordance with Highgate Hotel standards. Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards. Know and enforce all local health department sanitation laws. Work with the Executive Chef and the Director of F&B to create and implement menus. Design and implement employee cafeteria rotating menu and oversee cafeteria operations. Assist in coordinating, supervising and directing the Stewarding Department. Assist in computing daily food cost. Assist in proper training and direction of departmental assistants in compliance with company standards of quality, specifications, portion control, recipes, employee relations, sanitation, etc. Understand daily forecasts and customer counts. Coordinate all par stock levels. Assess food portion size, visual appeal, taste and temperature of items served. Assist in the direction and training of all chefs to ensure adequate operation in all outlets. Assist in creating menus for prospective clients. Review and approve weekly payroll. Check food purchases for proper ordering, quality and price structure. Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report and food cost report. Communicate to Engineering any physical maintenance problems. Assist catering sales on all special menus and price structures. Qualifications A 2-year, 3-year or 4-year culinary degree and at least 4 years of progressive experience in a hotel or a related field. Previous supervisor responsibility is required. Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
Yearly Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . The Executive Sous Chef is responsible for assisting in coordinating, supervising and directing all aspects of the hotel's food production, while maintaining profitable F&B operations and high quality products and service levels. He/she is expected to provide training for all staff, meet corporate quality standards, establish and enforce food specifications, portion control, recipes and sanitation. The Executive Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction. Work with other F&B managers and keep them informed of F&B issues as they arise. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Coordinate and monitor all phases of Loss Prevention in kitchen areas. Prepare and submit required reports in a timely manner. Monitor quality of all food product and presentation. Assist in preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. Oversee all aspects of the daily operation of the kitchen and food production areas. Respond to guest complaints in a timely manner. Ensure compliance with SOP's in all outlets. Ensure compliance with requisition procedures. Conduct staff performance reviews in accordance with Highgate Hotel standards. Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards. Know and enforce all local health department sanitation laws. Work with the Executive Chef and the Director of F&B to create and implement menus. Design and implement employee cafeteria rotating menu and oversee cafeteria operations. Assist in coordinating, supervising and directing the Stewarding Department. Assist in computing daily food cost. Assist in proper training and direction of departmental assistants in compliance with company standards of quality, specifications, portion control, recipes, employee relations, sanitation, etc. Understand daily forecasts and customer counts. Coordinate all par stock levels. Assess food portion size, visual appeal, taste and temperature of items served. Assist in the direction and training of all chefs to ensure adequate operation in all outlets. Assist in creating menus for prospective clients. Review and approve weekly payroll. Check food purchases for proper ordering, quality and price structure. Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report and food cost report. Communicate to Engineering any physical maintenance problems. Assist catering sales on all special menus and price structures. A 2-year, 3-year or 4-year culinary degree and at least 4 years of progressive experience in a hotel or a related field. Previous supervisor responsibility is required. Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Job ID: 5 Address1: 4800 Spenard Road
Sep 12, 2023
Full time
Yearly Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . The Executive Sous Chef is responsible for assisting in coordinating, supervising and directing all aspects of the hotel's food production, while maintaining profitable F&B operations and high quality products and service levels. He/she is expected to provide training for all staff, meet corporate quality standards, establish and enforce food specifications, portion control, recipes and sanitation. The Executive Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction. Work with other F&B managers and keep them informed of F&B issues as they arise. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Coordinate and monitor all phases of Loss Prevention in kitchen areas. Prepare and submit required reports in a timely manner. Monitor quality of all food product and presentation. Assist in preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. Oversee all aspects of the daily operation of the kitchen and food production areas. Respond to guest complaints in a timely manner. Ensure compliance with SOP's in all outlets. Ensure compliance with requisition procedures. Conduct staff performance reviews in accordance with Highgate Hotel standards. Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards. Know and enforce all local health department sanitation laws. Work with the Executive Chef and the Director of F&B to create and implement menus. Design and implement employee cafeteria rotating menu and oversee cafeteria operations. Assist in coordinating, supervising and directing the Stewarding Department. Assist in computing daily food cost. Assist in proper training and direction of departmental assistants in compliance with company standards of quality, specifications, portion control, recipes, employee relations, sanitation, etc. Understand daily forecasts and customer counts. Coordinate all par stock levels. Assess food portion size, visual appeal, taste and temperature of items served. Assist in the direction and training of all chefs to ensure adequate operation in all outlets. Assist in creating menus for prospective clients. Review and approve weekly payroll. Check food purchases for proper ordering, quality and price structure. Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report and food cost report. Communicate to Engineering any physical maintenance problems. Assist catering sales on all special menus and price structures. A 2-year, 3-year or 4-year culinary degree and at least 4 years of progressive experience in a hotel or a related field. Previous supervisor responsibility is required. Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Job ID: 5 Address1: 4800 Spenard Road
Hourly Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . The Banquet Supervisor is responsible for assisting in ensuring the success of all banquet events, while maintaining a profitable operation and high quality products and service levels. He/she is also expected to share ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Assist in overseeing all aspects of the daily operation of the hotel's banquet operation. Supervise all banquet personnel. Respond to guest complaints in a timely manner. Work with other F&B managers and keep them informed of F&B issues as they arise. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Assist in coordinating and monitoring all phases of Loss Prevention in the banquet operation. Prepare and submit required reports in a timely manner. Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. Monitor quality of service in banquet operations. Ensure compliance with all local liquor laws, and health and sanitation regulations. Ensure compliance with SOPs in all outlets. Ensure compliance with requisition procedures. Conduct staff performance reviews in accordance with Highgate Hotel standards. Understand and be able to prepare payroll and tip distribution. Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc. Coordinate all banquet related food and beverage requirements with the appropriate departments. Keep kitchen informed of accurate counts for plating. Review menu/service with catering managers and banquet chef. Maintain up to date details on banquet functions and communicate to supervisors. Conduct ongoing training of captains/hourly employees to maintain standards of service. Make personal contact with guests and assist them with any requests. Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guests for signature. Bring to the attention of the Director of Banquets all materials and equipment that require ordering or need to be replaced. Requisition liquor, etc. for banquet bars. Ensure safety, sanitation, and cleanliness of service areas. Oversee banquet set-up assignments. Ensure inspection of all banquet areas for cleanliness and maintenance on a regular basis. Supervise the work of banquet captains and observe the performance of hourly service personnel. Obtain accurate count after guests are seated for plating and preparation of guest check. Ensure the cleanliness and organization of office, work aisles and storage areas. Control and maintain all service equipment. Write service requests as necessary. Ensure overall guest satisfaction. At least 1 years of progressive experience in a hotel or a related field. High school diploma preferred. Previous supervisory responsibility preferred. Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Maintain a warm and friendly demeanor at all times. Job ID: 2 Address1: 2800 Campus Walk Ave
Sep 10, 2023
Full time
Hourly Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . The Banquet Supervisor is responsible for assisting in ensuring the success of all banquet events, while maintaining a profitable operation and high quality products and service levels. He/she is also expected to share ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Assist in overseeing all aspects of the daily operation of the hotel's banquet operation. Supervise all banquet personnel. Respond to guest complaints in a timely manner. Work with other F&B managers and keep them informed of F&B issues as they arise. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Assist in coordinating and monitoring all phases of Loss Prevention in the banquet operation. Prepare and submit required reports in a timely manner. Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. Monitor quality of service in banquet operations. Ensure compliance with all local liquor laws, and health and sanitation regulations. Ensure compliance with SOPs in all outlets. Ensure compliance with requisition procedures. Conduct staff performance reviews in accordance with Highgate Hotel standards. Understand and be able to prepare payroll and tip distribution. Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc. Coordinate all banquet related food and beverage requirements with the appropriate departments. Keep kitchen informed of accurate counts for plating. Review menu/service with catering managers and banquet chef. Maintain up to date details on banquet functions and communicate to supervisors. Conduct ongoing training of captains/hourly employees to maintain standards of service. Make personal contact with guests and assist them with any requests. Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guests for signature. Bring to the attention of the Director of Banquets all materials and equipment that require ordering or need to be replaced. Requisition liquor, etc. for banquet bars. Ensure safety, sanitation, and cleanliness of service areas. Oversee banquet set-up assignments. Ensure inspection of all banquet areas for cleanliness and maintenance on a regular basis. Supervise the work of banquet captains and observe the performance of hourly service personnel. Obtain accurate count after guests are seated for plating and preparation of guest check. Ensure the cleanliness and organization of office, work aisles and storage areas. Control and maintain all service equipment. Write service requests as necessary. Ensure overall guest satisfaction. At least 1 years of progressive experience in a hotel or a related field. High school diploma preferred. Previous supervisory responsibility preferred. Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Maintain a warm and friendly demeanor at all times. Job ID: 2 Address1: 2800 Campus Walk Ave
