Duffield Hotel Brooklyn New York
Brooklyn, New York
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Sep 23, 2023
Full time
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
REPORTS TO: Front Office Manager Flexible Hours: Flexible hours and various shifts are available. We can work with you on a schedule that fits your needs. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Front Office Agent will check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. The Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation. -Keep records of room availability and guests' accounts using computerized property management systems. -Compute bills, collect payments, and make change for guests. -Perform simple bookkeeping activities, such as balancing cash accounts. -Issue room keys and escort instructions to bellmen. -Review accounts and charges with guests during the check out process. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Transmit and receive messages, using telephones or telephone switchboards. -Contact housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning. -Answer all incoming phones in three or less rings. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.
Sep 23, 2023
Full time
REPORTS TO: Front Office Manager Flexible Hours: Flexible hours and various shifts are available. We can work with you on a schedule that fits your needs. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Front Office Agent will check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. The Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation. -Keep records of room availability and guests' accounts using computerized property management systems. -Compute bills, collect payments, and make change for guests. -Perform simple bookkeeping activities, such as balancing cash accounts. -Issue room keys and escort instructions to bellmen. -Review accounts and charges with guests during the check out process. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Transmit and receive messages, using telephones or telephone switchboards. -Contact housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning. -Answer all incoming phones in three or less rings. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.
Four Points by Sheraton Financial District
New York, New York
REPORTS TO: Front Office Manager Flexible Hours: Flexible hours and various shifts are available. We can work with you on a schedule that fits your needs. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Front Office Agent will check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. The Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation. -Keep records of room availability and guests' accounts using computerized property management systems. -Compute bills, collect payments, and make change for guests. -Perform simple bookkeeping activities, such as balancing cash accounts. -Issue room keys and escort instructions to bellmen. -Review accounts and charges with guests during the check out process. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Transmit and receive messages, using telephones or telephone switchboards. -Contact housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning. -Answer all incoming phones in three or less rings. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.
Sep 23, 2023
Full time
REPORTS TO: Front Office Manager Flexible Hours: Flexible hours and various shifts are available. We can work with you on a schedule that fits your needs. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. Purpose for the Position: The Front Office Agent will check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. The Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation. -Keep records of room availability and guests' accounts using computerized property management systems. -Compute bills, collect payments, and make change for guests. -Perform simple bookkeeping activities, such as balancing cash accounts. -Issue room keys and escort instructions to bellmen. -Review accounts and charges with guests during the check out process. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Transmit and receive messages, using telephones or telephone switchboards. -Contact housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning. -Answer all incoming phones in three or less rings. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.
Citadines Connect Fifth Avenue New York
New York, New York
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Sep 22, 2023
Full time
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Sep 19, 2023
Full time
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Sep 19, 2023
Full time
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Sep 15, 2023
Full time
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Benefits/Perks of Working With Us: Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options. The Night Auditor / Front Office Agent Essential Responsibilities: -Greet, register, and assign rooms to guests of the hotel. -Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. -Keep records of room availability and guests' accounts using computerized property management system. -Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. -Review accounts and charges with guests during the checkout process. -Transmit and receive messages using telephones or telephone switchboards. -Contact overnight housekeeping or maintenance staff when guests report problems. -Make and confirm reservations. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. -Record guest comments or complaints, referring customers to managers as necessary. -Answer all incoming phones in three rings or less. -Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager. -Compute bills, collect payments, and make change for guests. -Issue room keys and escort instructions to bellmen. -Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. -Contact housekeeping or maintenance staff when guests report problems. -Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
The Westin Las Vegas Hotel, Casino & Spa
Las Vegas, Nevada
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy . Responsibilities - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes .
Sep 19, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy . Responsibilities - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes .
The Westin Las Vegas Hotel, Casino & Spa
Las Vegas, Nevada
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy . Responsibilities - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes .
Sep 18, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy . Responsibilities - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes .
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition. Overview The Guest Experience Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Sep 24, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition. Overview The Guest Experience Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Sep 22, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
La Quinta by Wyndham Durham - Chapel Hill
Durham, North Carolina
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location La Quinta Durham - Chapel Hill 4414 Chapel Hill Boulevard Durham , NC 27707 Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Sep 22, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location La Quinta Durham - Chapel Hill 4414 Chapel Hill Boulevard Durham , NC 27707 Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location The Balfour Hotel is located on Ocean Drive, home to many shopping, dining, and entertainment options. Guests will find concierge services and valet parking in this design hotel. The hotel is a 2 minutes' walk from the beach. A fitness center and lobby bar are offered to guests. The Miami Beach Architectural District is only 1 miles away. Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Sep 22, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location The Balfour Hotel is located on Ocean Drive, home to many shopping, dining, and entertainment options. Guests will find concierge services and valet parking in this design hotel. The hotel is a 2 minutes' walk from the beach. A fitness center and lobby bar are offered to guests. The Miami Beach Architectural District is only 1 miles away. Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Courtyard Boston Cambridge
Cambridge, Massachusetts
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location The newly renovated Courtyard by Marriott, Boston-Cambridge is nestled on the banks of the historic Charles River, home of the Head of the Charles Regatta. With its unique location situated between prestigious Harvard University and M.I.T., the hotel offers 207 newly renovated rooms. A short walk puts you in Harvard and Central Square, where there are a variety of restaurants and night life to choose from. Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Sep 22, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location The newly renovated Courtyard by Marriott, Boston-Cambridge is nestled on the banks of the historic Charles River, home of the Head of the Charles Regatta. With its unique location situated between prestigious Harvard University and M.I.T., the hotel offers 207 newly renovated rooms. A short walk puts you in Harvard and Central Square, where there are a variety of restaurants and night life to choose from. Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location The Gates Hotel South Beach is a boutique, lifestyle hotel offering guests an authentic and unconventional experience. Located at 2360 Collins Avenue at 23rd Street, this contemporary, full-service hotel features newly built guestrooms and is set directly across the street from the Atlantic Ocean and convenient to all that South Beach has to offer. All 235 guest rooms are newly renovated with modern amenities. Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Sep 22, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location The Gates Hotel South Beach is a boutique, lifestyle hotel offering guests an authentic and unconventional experience. Located at 2360 Collins Avenue at 23rd Street, this contemporary, full-service hotel features newly built guestrooms and is set directly across the street from the Atlantic Ocean and convenient to all that South Beach has to offer. All 235 guest rooms are newly renovated with modern amenities. Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Located just two blocks from Waikiki Beach with many of the guest rooms featuring walk-out patios overlooking the ocean or city. The hotel is also located next to the International Market Place a dining and shopping destination in the heart of Honolulu featuring 75 retail shops and outdoor seating at seven signature restaurants. And for the guest who'd rather stay in, the Hilton Garden Inn Waikiki Beach is home to two restaurants, a marketplace, and a stunning outdoor pool. Hilton Garden Inn Waikiki Beach 2330 Kuhio Ave. Honolulu , HI 96815 Overview The on-call Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Sep 22, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Located just two blocks from Waikiki Beach with many of the guest rooms featuring walk-out patios overlooking the ocean or city. The hotel is also located next to the International Market Place a dining and shopping destination in the heart of Honolulu featuring 75 retail shops and outdoor seating at seven signature restaurants. And for the guest who'd rather stay in, the Hilton Garden Inn Waikiki Beach is home to two restaurants, a marketplace, and a stunning outdoor pool. Hilton Garden Inn Waikiki Beach 2330 Kuhio Ave. Honolulu , HI 96815 Overview The on-call Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
The Westin Las Vegas Hotel, Casino & Spa
Las Vegas, Nevada
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Overview The purpose of the Rooms Controller Agent Position is to increase guest preference of our hotel and Highgate Hotels brand. The Rooms Controller assigns hotel rooms to guests based on their reservation and unique requests and preferences. The Rooms Controller will maintain and manage the hotel's inventory of guest rooms while supporting front desk operations with reservation and rooms related information. Rooms Controllers are responsible for blocking VIP guests, managing Out of Order and Out of Service inventory, managing guest queue and discrepancies, performing room changes and guest follow up, managing and facilitating pre reg/pre key groups, managing all airline assignments and pre keys, managing guest upgrade requests/hotel upgrade revenue, receiving and responding to guest feedback via multiple feedback forums. Responsibilities - Answer incoming calls professionally and courteously. - Assist callers with needs and requests without transferring whenever possible. - Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions. - Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. - Run and complete credit limit report daily. - Review Guest Arrivals and Trace File daily, following through on guest requests and preferences. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions. - Communicate room's challenges/inventory concerns to front office team on a daily basis. - Serve as Front Office liaison with Sales and Convention Services to ensure successful execution of group arrivals. - Serve as Front Office liaison with Housekeeping and Engineering to manage and block guest rooms as necessary. - Be aware of closed out and restricted dates. - Manage discrepancies and queues quickly and efficiently. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Have a complete understanding of House and guest room availability at all times. - Manage all Out of Order and Out of Service rooms. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Monitor and action Nor1 eStandby upgrade requests with intent to maximize hotel revenue. - Monitor and respond to guest feedback via RealTime feedback and any other necessary feedback forums. - Manage all Mobile Check In in timely and efficient manner. - Manage Airline assignments and applicable pre reg/pre key. - Maintain a clean work area. - Assist management team with rooms related projects.
Sep 20, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Overview The purpose of the Rooms Controller Agent Position is to increase guest preference of our hotel and Highgate Hotels brand. The Rooms Controller assigns hotel rooms to guests based on their reservation and unique requests and preferences. The Rooms Controller will maintain and manage the hotel's inventory of guest rooms while supporting front desk operations with reservation and rooms related information. Rooms Controllers are responsible for blocking VIP guests, managing Out of Order and Out of Service inventory, managing guest queue and discrepancies, performing room changes and guest follow up, managing and facilitating pre reg/pre key groups, managing all airline assignments and pre keys, managing guest upgrade requests/hotel upgrade revenue, receiving and responding to guest feedback via multiple feedback forums. Responsibilities - Answer incoming calls professionally and courteously. - Assist callers with needs and requests without transferring whenever possible. - Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions. - Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. - Run and complete credit limit report daily. - Review Guest Arrivals and Trace File daily, following through on guest requests and preferences. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions. - Communicate room's challenges/inventory concerns to front office team on a daily basis. - Serve as Front Office liaison with Sales and Convention Services to ensure successful execution of group arrivals. - Serve as Front Office liaison with Housekeeping and Engineering to manage and block guest rooms as necessary. - Be aware of closed out and restricted dates. - Manage discrepancies and queues quickly and efficiently. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Have a complete understanding of House and guest room availability at all times. - Manage all Out of Order and Out of Service rooms. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Monitor and action Nor1 eStandby upgrade requests with intent to maximize hotel revenue. - Monitor and respond to guest feedback via RealTime feedback and any other necessary feedback forums. - Manage all Mobile Check In in timely and efficient manner. - Manage Airline assignments and applicable pre reg/pre key. - Maintain a clean work area. - Assist management team with rooms related projects.
Fairfield Inn Philadelphia Airport
Philadelphia, Pennsylvania
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Fairfield Inn Philadelphia 8800 Bartram Avenue Philadelphia , PA 19153 Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Sep 20, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Fairfield Inn Philadelphia 8800 Bartram Avenue Philadelphia , PA 19153 Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Sep 20, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
Sep 19, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes.
