Primary Purpose: The primary purpose of the Catering Sales Manager is to optimize catering revenue through (1) maximizing catering opportunities consistent with the property's business plan; and (2) effectively detail and service all groups personally booked. Work Performed: The Position will be tasked with the following duties, responsibilities, and assignments: -Generate catering revenue consistent with the property's business plan; -Detail and service all groups personally booked. -Achieve personal and hotel revenue goals; -Prospect for new business using a wide variety of methods, including phone calls, outside sales calls, community functions, internet prospecting, supplier partnerships, trade journals, etc.; -Develop, implement, and update catering sales action plans; -Interact effectively with vendors, competitors, local community, catering associations and other hotel departments. (including Sales, Kitchen and Operations) to ensure guest satisfaction; -Align catering service and client specifications to achieve high guest satisfaction and return on investment; -Manage contract minimums and coordinate the collection of attrition and cancellation fees; -Provide accurate revenue and expense forecasts according to established guidelines; and -All other work as required to complete the primary purpose of the position.
Sep 15, 2023
Full time
Primary Purpose: The primary purpose of the Catering Sales Manager is to optimize catering revenue through (1) maximizing catering opportunities consistent with the property's business plan; and (2) effectively detail and service all groups personally booked. Work Performed: The Position will be tasked with the following duties, responsibilities, and assignments: -Generate catering revenue consistent with the property's business plan; -Detail and service all groups personally booked. -Achieve personal and hotel revenue goals; -Prospect for new business using a wide variety of methods, including phone calls, outside sales calls, community functions, internet prospecting, supplier partnerships, trade journals, etc.; -Develop, implement, and update catering sales action plans; -Interact effectively with vendors, competitors, local community, catering associations and other hotel departments. (including Sales, Kitchen and Operations) to ensure guest satisfaction; -Align catering service and client specifications to achieve high guest satisfaction and return on investment; -Manage contract minimums and coordinate the collection of attrition and cancellation fees; -Provide accurate revenue and expense forecasts according to established guidelines; and -All other work as required to complete the primary purpose of the position.
Why us? Salary Range: $52,000-$55,000/annually Found at the intersection of timeless elegance and modern luxury, The Oxford Hotel stands today as an iconic Denver landmark, rooted in its unique history and groundbreaking beginnings of 1891. More than a hotel in Denver, The Crawford Hotel is the best place to meet, shop, eat, drink, stay, and work - right above Denver Union Station. Join our team and play a part in illuminating history . Inside these iconic buildings, memories are made and inspiration blooms . Our team delights in the details, encouraging adventure, and exhibiting magnetic hospitality in every interaction. Make your mark at these quintessential spots in Denver, true landmark locations. We are loaded with benefits, a team-centric culture, and opportunities to grow your career. Work where you belong. A Rewarding Experience: - Complementary RTD EcoPass - Medical, dental, & vision insurance - Health savings and flexible spending accounts - Basic Life and AD&D insurance - Paid time off for vacation, sick time, and holidays -Company-paid short-term disability - Eligible to participate in the Company's 401(k) program with employer matching - Employee Assistance Program - Tuition Reimbursement - Great discounts on Hotels, Restaurants, and much more - Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Job Overview Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists. Responsibilities -Responsible for the management and planning of meetings/conventions and related activities. -Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process. -Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management. -Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs. -Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner. -Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues. -Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction. -Follow up on all client needs and inquiries in an efficient and expedient manner. -Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness. -Detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service. -Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business. -Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting. -Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers' needs. -Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product. -Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties. -Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.
Sep 15, 2023
Full time
Why us? Salary Range: $52,000-$55,000/annually Found at the intersection of timeless elegance and modern luxury, The Oxford Hotel stands today as an iconic Denver landmark, rooted in its unique history and groundbreaking beginnings of 1891. More than a hotel in Denver, The Crawford Hotel is the best place to meet, shop, eat, drink, stay, and work - right above Denver Union Station. Join our team and play a part in illuminating history . Inside these iconic buildings, memories are made and inspiration blooms . Our team delights in the details, encouraging adventure, and exhibiting magnetic hospitality in every interaction. Make your mark at these quintessential spots in Denver, true landmark locations. We are loaded with benefits, a team-centric culture, and opportunities to grow your career. Work where you belong. A Rewarding Experience: - Complementary RTD EcoPass - Medical, dental, & vision insurance - Health savings and flexible spending accounts - Basic Life and AD&D insurance - Paid time off for vacation, sick time, and holidays -Company-paid short-term disability - Eligible to participate in the Company's 401(k) program with employer matching - Employee Assistance Program - Tuition Reimbursement - Great discounts on Hotels, Restaurants, and much more - Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Job Overview Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists. Responsibilities -Responsible for the management and planning of meetings/conventions and related activities. -Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process. -Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management. -Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs. -Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner. -Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues. -Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction. -Follow up on all client needs and inquiries in an efficient and expedient manner. -Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness. -Detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service. -Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business. -Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting. -Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers' needs. -Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product. -Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties. -Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.
HOTEL TEATRO Hotel Teatro, Downtown Denver's original boutique hotel, where modern amenities meet historic charm. Position -Food and Beverage Manager Downtown Denver CO, 80202 Full Time - Open Availability (Weekends and Holidays) Exempt, $65,000 a year - Bonus opportunity. Work With Us At Hotel Teatro, we recognize that candidates for employment offer us a great deal more than the words on their resume. While your qualifications and past employment history are a part of our selection process, we place a great deal of emphasis on one's personality, initiative, creativity, and entrepreneurship. It's this that helps us to develop a successful culture from which our business can thrive. In turn, this unique environment can provide the platform for your personal and professional growth. Hotel Teatro's exemplary service in an ideal location, just walking distance from the city's top attractions. We have been consistently rated one of the top 4 hotels in Denver on TripAdvisor for over a year. With 110 rooms with unique meeting space located in the heart of the Theatre District. As an independently owned hotel, we passionately strive to be the best and create excellent experiences for our guests and colleagues. Position Summary: The Food and Beverage Manager oversees all operations and departments within the hotel, including operations of The Nickel restaurant and Hotel Banquets. The Food and Beverage Manager works in cooperation with the culinary team to ensure quality, timeliness of product, and overall guest satisfaction of dining experience and service. Responsible for hiring, training, mentoring, and developing service associates through implementation of restaurant set standards and training plans. Benefits Medical, Dental and Vision 401k Match Bonus pay eligibility Holiday Pay Vacation Pay Complimentary Parking RTD EcoPass Hotel and Restaurant Discounts Essential Functions of the Job : Actively ensures the highest level of service and adherence to 5-Star standards in all departments. Has strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience, while ensuring compliance with quality and financial standards. Develops schedule in accordance with restaurant needs. Oversees the revenues of each department within the restaurant. Creative business thinker to drive top line sales. Hands on floor presence to ensure all functions of the restaurant are efficiently at set standards. Coordinates, administers, and contributes input to required meetings. Sets the standard for the staff-holds the staff accountable - responsible for disciplinary actions in cooperation with General Manager and Human Resources Oversee hiring and recruiting, as needed upon approval of GM and Human Resources. Supervises the care of equipment, minimizing waste, breakage, and misuse. Ensures inventories are completed monthly/quarterly. Communicates effectively and immediately in any situations which may require executive management assistance. This may include employee-related issues as well as guest issues. Works alongside the Rooms Department for successful hotel operation as it pertains to Banquets, In-Room Dining and Guest Recovery needs. Takes immediate corrective action when guests' needs are not met, involving the executive management when necessary. Demonstrates working knowledge and trains staff on safety procedures. Works directly with Human Resources/Payroll to ensure accurate employee keeping, tip distribution and reconciliation. Reports to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules. Enforces and complies with all company policies and procedures. Physical requirements of the position include : Must be able to stand for long periods of time. Ability to lift small packages (up to 25 pounds) Ability to maintain composure and work in stressful situations. Education, Experience, Skills: 5-7 years in a Food and Beverage leadership position in a hotel or restaurant Comprehensive computer skills (Word, Excel, POS knowledge) Proficient at typing and mathematics Ability to multitask think quickly and decisively . PI6-b988fff75ca5
Sep 22, 2023
Full time
HOTEL TEATRO Hotel Teatro, Downtown Denver's original boutique hotel, where modern amenities meet historic charm. Position -Food and Beverage Manager Downtown Denver CO, 80202 Full Time - Open Availability (Weekends and Holidays) Exempt, $65,000 a year - Bonus opportunity. Work With Us At Hotel Teatro, we recognize that candidates for employment offer us a great deal more than the words on their resume. While your qualifications and past employment history are a part of our selection process, we place a great deal of emphasis on one's personality, initiative, creativity, and entrepreneurship. It's this that helps us to develop a successful culture from which our business can thrive. In turn, this unique environment can provide the platform for your personal and professional growth. Hotel Teatro's exemplary service in an ideal location, just walking distance from the city's top attractions. We have been consistently rated one of the top 4 hotels in Denver on TripAdvisor for over a year. With 110 rooms with unique meeting space located in the heart of the Theatre District. As an independently owned hotel, we passionately strive to be the best and create excellent experiences for our guests and colleagues. Position Summary: The Food and Beverage Manager oversees all operations and departments within the hotel, including operations of The Nickel restaurant and Hotel Banquets. The Food and Beverage Manager works in cooperation with the culinary team to ensure quality, timeliness of product, and overall guest satisfaction of dining experience and service. Responsible for hiring, training, mentoring, and developing service associates through implementation of restaurant set standards and training plans. Benefits Medical, Dental and Vision 401k Match Bonus pay eligibility Holiday Pay Vacation Pay Complimentary Parking RTD EcoPass Hotel and Restaurant Discounts Essential Functions of the Job : Actively ensures the highest level of service and adherence to 5-Star standards in all departments. Has strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience, while ensuring compliance with quality and financial standards. Develops schedule in accordance with restaurant needs. Oversees the revenues of each department within the restaurant. Creative business thinker to drive top line sales. Hands on floor presence to ensure all functions of the restaurant are efficiently at set standards. Coordinates, administers, and contributes input to required meetings. Sets the standard for the staff-holds the staff accountable - responsible for disciplinary actions in cooperation with General Manager and Human Resources Oversee hiring and recruiting, as needed upon approval of GM and Human Resources. Supervises the care of equipment, minimizing waste, breakage, and misuse. Ensures inventories are completed monthly/quarterly. Communicates effectively and immediately in any situations which may require executive management assistance. This may include employee-related issues as well as guest issues. Works alongside the Rooms Department for successful hotel operation as it pertains to Banquets, In-Room Dining and Guest Recovery needs. Takes immediate corrective action when guests' needs are not met, involving the executive management when necessary. Demonstrates working knowledge and trains staff on safety procedures. Works directly with Human Resources/Payroll to ensure accurate employee keeping, tip distribution and reconciliation. Reports to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules. Enforces and complies with all company policies and procedures. Physical requirements of the position include : Must be able to stand for long periods of time. Ability to lift small packages (up to 25 pounds) Ability to maintain composure and work in stressful situations. Education, Experience, Skills: 5-7 years in a Food and Beverage leadership position in a hotel or restaurant Comprehensive computer skills (Word, Excel, POS knowledge) Proficient at typing and mathematics Ability to multitask think quickly and decisively . PI6-b988fff75ca5
Why us? A position is open at Hotel Indigo Denver Downtown ! Located in Denver's historic Union Station neighborhood, Hotel Indigo Denver Downtown is an upscale hotel with subtle nods to the city's gold rush roots. Our modern hotel features 180 guest rooms, well-appointed meeting spaces, and a popular onsite restaurant Three Saints Revival. Additionally, with direct access to I-25 and the RTD Light Rail with service to the Denver International Airport, Hotel Indigo is centrally located in the heart of Denver's buzzing downtown corridor. Hotel Indigo offers urban explorers and modern pioneers an immersive outlet to discover Denver's wild past and booming future. Come be a part of the story at Hotel Indigo! At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Job Overview Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the hotel operations. Recommends the area's budget and manages expenses within approved budget constraints. May have responsibility as a member of the Hotel Executive Committee. Inspire, motivate and create a customer focus and sales oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction. Responsibilities -Manage associates in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. -Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. -Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction. -Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. -Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets. -Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values. -Ensure prompt and appropriate response to conflict management. -Evaluate and support proper staffing levels and positions to ensure the success of the hotel. -Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies. -Ensure consistent and stabilized systems and processes for the customers. -Mentor and develop high potential talent and future high potential talent in line with the organizations talent management strategies. -Implement succession planning within each direct report to provide new opportunities as associates develop. -Look for more efficient and effective ways to provide services to our hotels and owners. -Leverage technology and third parties where appropriate.
Sep 20, 2023
Full time
Why us? A position is open at Hotel Indigo Denver Downtown ! Located in Denver's historic Union Station neighborhood, Hotel Indigo Denver Downtown is an upscale hotel with subtle nods to the city's gold rush roots. Our modern hotel features 180 guest rooms, well-appointed meeting spaces, and a popular onsite restaurant Three Saints Revival. Additionally, with direct access to I-25 and the RTD Light Rail with service to the Denver International Airport, Hotel Indigo is centrally located in the heart of Denver's buzzing downtown corridor. Hotel Indigo offers urban explorers and modern pioneers an immersive outlet to discover Denver's wild past and booming future. Come be a part of the story at Hotel Indigo! At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Job Overview Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the hotel operations. Recommends the area's budget and manages expenses within approved budget constraints. May have responsibility as a member of the Hotel Executive Committee. Inspire, motivate and create a customer focus and sales oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction. Responsibilities -Manage associates in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. -Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. -Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction. -Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. -Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets. -Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values. -Ensure prompt and appropriate response to conflict management. -Evaluate and support proper staffing levels and positions to ensure the success of the hotel. -Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies. -Ensure consistent and stabilized systems and processes for the customers. -Mentor and develop high potential talent and future high potential talent in line with the organizations talent management strategies. -Implement succession planning within each direct report to provide new opportunities as associates develop. -Look for more efficient and effective ways to provide services to our hotels and owners. -Leverage technology and third parties where appropriate.
Why us? Where travel converges with the Marriott hotel experience, Brilliant Travel is the result. Similarly, our Brilliant Traveler is on a journey of enhancement: of curation and synthesis of finding what defines their travels, and themselves. At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We are one of the nation's leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day. The Denver Marriott Tech Center features 605 guest rooms, over 49,000 square foot of meetings space, and a local Beer Garden. Located in the heart of the Denver Tech Center there is easy access to the light rail taking you right into Downtown Denver. It's also near Denver Tech Center's top attractions, including activities in Greenwood Village, Comedy Works, the Landmark Theater & Village Greens Park. Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team! In your role at the Marriott Denver Tech Center, you will be enriching the lives of our fellow team members and our guests' one experience at a time. You play an important role in being a "Host" for our hotel by creating meaningful connections, responding to cues, and making it brilliant. We dare to be different; not only in the experiences we provide our guests, but also in the experience we provide our associates. Being true to ourselves is simply a part of who we are. Together, we strive to create a community that is based on integrity, respect, creativity, and mutual support. Being a part of an organization where things matter is what our associates' value most. Job Overview The Executive Meetings Manager is responsible for booking short term meetings and groups into the hotel. Supervises and executes set up, break down, and service of conference meeting rooms. Responsibilities - Receive and respond to all customer inquiries. Negotiate and capture all profitable Rooms & Catering business. - Provide marketing collateral to clients and guests; which may include menus, meeting room layout & seating capacity diagrams, and similar. - Prepare and send requested proposals and contracts to designated potential clients. - Coordinate all details pertaining to room lists, include room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc. - Educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, etc. - Coordinate all details to appear on each "Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details. - On a regular basis, distribute final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division. - Conduct site inspections. Entertain qualified potential clients in accordance with Sage Hospitality policies. - In a timely, accurate and consistent manner, document and report all sales activities as required. - Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts should be contacted, visited and entertained frequently. - Perform other services and duties as requested. May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals. - "Short Term" booking market ( 2 weeks or less ) - Sell and service On Site Weddings - generating wedding group revenue - Solicit, close and contract wedding business using strong negotiating skills and creative selling techniques. - Develop relationships within the wedding community to expand repeat customer base for future business opportunities - Attend regular networking events to help build brand awareness - Partner with the Banquet & Culinary teams in providing a customer experience that exceeds the customers' expectations - Effectively use sales resources and administrative staff - Contribute to the health and strength of a dynamic team culture - Communicate event details and requirements with and provide input to team members to execute catering events effectively - Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by example to exceed brand pillars - Capture short turn around business - solicit, negotiate and confirm new and repeat business - will prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions - Coordinate all details to appear on each "Banquet Event Order." Details to coordinate& service include meeting room set-up needs, banquet food & beverage items, Meeting or Event agenda/timelines, audio/visual equipment needs & billing details - Exercise excellent communication, presentation, organization, time management and listening skills
Sep 19, 2023
Full time
Why us? Where travel converges with the Marriott hotel experience, Brilliant Travel is the result. Similarly, our Brilliant Traveler is on a journey of enhancement: of curation and synthesis of finding what defines their travels, and themselves. At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We are one of the nation's leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day. The Denver Marriott Tech Center features 605 guest rooms, over 49,000 square foot of meetings space, and a local Beer Garden. Located in the heart of the Denver Tech Center there is easy access to the light rail taking you right into Downtown Denver. It's also near Denver Tech Center's top attractions, including activities in Greenwood Village, Comedy Works, the Landmark Theater & Village Greens Park. Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team! In your role at the Marriott Denver Tech Center, you will be enriching the lives of our fellow team members and our guests' one experience at a time. You play an important role in being a "Host" for our hotel by creating meaningful connections, responding to cues, and making it brilliant. We dare to be different; not only in the experiences we provide our guests, but also in the experience we provide our associates. Being true to ourselves is simply a part of who we are. Together, we strive to create a community that is based on integrity, respect, creativity, and mutual support. Being a part of an organization where things matter is what our associates' value most. Job Overview The Executive Meetings Manager is responsible for booking short term meetings and groups into the hotel. Supervises and executes set up, break down, and service of conference meeting rooms. Responsibilities - Receive and respond to all customer inquiries. Negotiate and capture all profitable Rooms & Catering business. - Provide marketing collateral to clients and guests; which may include menus, meeting room layout & seating capacity diagrams, and similar. - Prepare and send requested proposals and contracts to designated potential clients. - Coordinate all details pertaining to room lists, include room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc. - Educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, etc. - Coordinate all details to appear on each "Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details. - On a regular basis, distribute final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division. - Conduct site inspections. Entertain qualified potential clients in accordance with Sage Hospitality policies. - In a timely, accurate and consistent manner, document and report all sales activities as required. - Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts should be contacted, visited and entertained frequently. - Perform other services and duties as requested. May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals. - "Short Term" booking market ( 2 weeks or less ) - Sell and service On Site Weddings - generating wedding group revenue - Solicit, close and contract wedding business using strong negotiating skills and creative selling techniques. - Develop relationships within the wedding community to expand repeat customer base for future business opportunities - Attend regular networking events to help build brand awareness - Partner with the Banquet & Culinary teams in providing a customer experience that exceeds the customers' expectations - Effectively use sales resources and administrative staff - Contribute to the health and strength of a dynamic team culture - Communicate event details and requirements with and provide input to team members to execute catering events effectively - Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by example to exceed brand pillars - Capture short turn around business - solicit, negotiate and confirm new and repeat business - will prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions - Coordinate all details to appear on each "Banquet Event Order." Details to coordinate& service include meeting room set-up needs, banquet food & beverage items, Meeting or Event agenda/timelines, audio/visual equipment needs & billing details - Exercise excellent communication, presentation, organization, time management and listening skills
Why us? Hyatt Place Pena Station/ Denver Airport is ideally located for exploring the Mile High City while staying close to the airport. This beautiful 226 room hotel opened in November of 2019 and has a full-service Starbucks and two-sided fireplace which offers a relaxing and warm atmosphere to all employees and guests. We are committed to making you feel as part of a culture and not just an employee. Hyatt Place Pena Station offers multiple benefits to our employees including, medical/dental/vision insurance, flexible spending account, short and long turn disability, paid time off, 401K matching, tuition reimbursement, discounted hotel stays, discount at Starbucks, etc. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. No matter your daily role, Sage recognizes that your success is about more than the work you do-it is really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Plan and manage the Starbucks in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and daily operations of the shop. Recommends promotional ideas and controls the budgets for the various areas. Responsibilities -Manage the human resources in the various outlets in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate. -Implement company programs (IHC/franchise) and manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s). -Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. -Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. -Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market. -Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
Sep 19, 2023
Full time
Why us? Hyatt Place Pena Station/ Denver Airport is ideally located for exploring the Mile High City while staying close to the airport. This beautiful 226 room hotel opened in November of 2019 and has a full-service Starbucks and two-sided fireplace which offers a relaxing and warm atmosphere to all employees and guests. We are committed to making you feel as part of a culture and not just an employee. Hyatt Place Pena Station offers multiple benefits to our employees including, medical/dental/vision insurance, flexible spending account, short and long turn disability, paid time off, 401K matching, tuition reimbursement, discounted hotel stays, discount at Starbucks, etc. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. No matter your daily role, Sage recognizes that your success is about more than the work you do-it is really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Plan and manage the Starbucks in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and daily operations of the shop. Recommends promotional ideas and controls the budgets for the various areas. Responsibilities -Manage the human resources in the various outlets in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate. -Implement company programs (IHC/franchise) and manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s). -Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. -Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. -Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market. -Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
Hotel Clio, a Luxury Collection Hotel
Denver, Colorado
Why us? Discover the best of Denver at Hotel Clio, Cherry Creek's Muse. Providing a connected, inspiring, and lush environment that allows guests to experience enriched hospitality through refined luxury. Join our award winning team and discover your place, in the heart of it all. Why Us? At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here. Job Overview To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence Responsibilities -Handle multiple property reservation calls, faxes, and emails when necessary to provide optimal customer service while speaking in the appropriate brand voice. -Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates etc. -Ensure accurate billing set-up for prompt and accurate processing. -Identify, block and process staff and VIP and comp room reservations with each group. -Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels. -Set up and maintain master file for each group with pertinent information, including but not limited to approved changes applied to the group and documented conversations with clients, convention service managers and sales manager. -Monitor group pick up, cut-off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction. -Audit all assigned group blocks, room rates and concessions against PMS per contract once group has turned definite. -Ensure that blocks entered are consistent with pattern for group and that room type blocks flow for duration of the block. Update as necessary as group rooms pick-up and/or cut-off date has been reached. Seek approval for additional rooms beyond contracted block as needed. -Create StarGroups websites and links as necessary. Communicate details with Convention Services and meeting contact. -Facilitate rooming list entry through method chosen by meeting planner. Ensure all appropriate information is available for individual call in groups. -Review rooming lists for accuracy of information, format and billing requirements. Identify, process and block rooms for staff and VIP lists as necessary -Block special request reservations and suites required. Facilitate special requests using StarGuest as well as direct property communication. -Monitor housing bureau pickup as required and make adjustments accordingly. Communicate with management team as necessary. -Facilitate coordination between housing bureaus/meeting planners and hotel to ensure efficient usage of Reservation Connection and/or Reservation Cross Check tools as necessary. -Facilitate consumption of any complimentary rooms or other contractual room requirements (e.g. complimentary upgrades) and communicate with all appropriate departments. -Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary. -Prepare all necessary reports and for each hotel's Group Pick Up meeting - be prepared to discuss pickup and trending of groups during meeting. -Communicate effectively and in a timely manner to internal Revenue Management and CS teams any information received that could impact the performance of each group.
Sep 14, 2023
Full time
Why us? Discover the best of Denver at Hotel Clio, Cherry Creek's Muse. Providing a connected, inspiring, and lush environment that allows guests to experience enriched hospitality through refined luxury. Join our award winning team and discover your place, in the heart of it all. Why Us? At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here. Job Overview To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence Responsibilities -Handle multiple property reservation calls, faxes, and emails when necessary to provide optimal customer service while speaking in the appropriate brand voice. -Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates etc. -Ensure accurate billing set-up for prompt and accurate processing. -Identify, block and process staff and VIP and comp room reservations with each group. -Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels. -Set up and maintain master file for each group with pertinent information, including but not limited to approved changes applied to the group and documented conversations with clients, convention service managers and sales manager. -Monitor group pick up, cut-off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction. -Audit all assigned group blocks, room rates and concessions against PMS per contract once group has turned definite. -Ensure that blocks entered are consistent with pattern for group and that room type blocks flow for duration of the block. Update as necessary as group rooms pick-up and/or cut-off date has been reached. Seek approval for additional rooms beyond contracted block as needed. -Create StarGroups websites and links as necessary. Communicate details with Convention Services and meeting contact. -Facilitate rooming list entry through method chosen by meeting planner. Ensure all appropriate information is available for individual call in groups. -Review rooming lists for accuracy of information, format and billing requirements. Identify, process and block rooms for staff and VIP lists as necessary -Block special request reservations and suites required. Facilitate special requests using StarGuest as well as direct property communication. -Monitor housing bureau pickup as required and make adjustments accordingly. Communicate with management team as necessary. -Facilitate coordination between housing bureaus/meeting planners and hotel to ensure efficient usage of Reservation Connection and/or Reservation Cross Check tools as necessary. -Facilitate consumption of any complimentary rooms or other contractual room requirements (e.g. complimentary upgrades) and communicate with all appropriate departments. -Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary. -Prepare all necessary reports and for each hotel's Group Pick Up meeting - be prepared to discuss pickup and trending of groups during meeting. -Communicate effectively and in a timely manner to internal Revenue Management and CS teams any information received that could impact the performance of each group.
Why us? The Rally Hotel is an independent, lifestyle hotel located in Denver's downtown playground, McGregor Square. Located in the heart of Lower Downtown, The Rally is representative of all that Colorado has to offer. From the railway to the Rockies, Denver's industrial roots to mile high skies, moments of discovery are found around every corner. Our 176-room hotel is adjacent to the home of the Colorado Rockies, Coors Field and located on McGregor Square. This full-city block is the epicenter of entertainment featuring restaurants, retail and a circulate plaza with a stadium sized LED screen, that will host sports entertainment, movie nights and private events. The Rally inspires the playful side in all of us. Come join our team at The Rally Hotel! Job Overview Plan and manage the restaurant, room service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and daily operations of the restaurant and room service and may manage a lounge or quiet bar. Recommends promotional ideas and controls the budgets for the various areas. Responsibilities -Manage the associates in the various outlets in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate. -Implement company programs (IHC/franchise) and manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s). -Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. -Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. -Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market. -Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
Sep 14, 2023
Full time
Why us? The Rally Hotel is an independent, lifestyle hotel located in Denver's downtown playground, McGregor Square. Located in the heart of Lower Downtown, The Rally is representative of all that Colorado has to offer. From the railway to the Rockies, Denver's industrial roots to mile high skies, moments of discovery are found around every corner. Our 176-room hotel is adjacent to the home of the Colorado Rockies, Coors Field and located on McGregor Square. This full-city block is the epicenter of entertainment featuring restaurants, retail and a circulate plaza with a stadium sized LED screen, that will host sports entertainment, movie nights and private events. The Rally inspires the playful side in all of us. Come join our team at The Rally Hotel! Job Overview Plan and manage the restaurant, room service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and daily operations of the restaurant and room service and may manage a lounge or quiet bar. Recommends promotional ideas and controls the budgets for the various areas. Responsibilities -Manage the associates in the various outlets in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate. -Implement company programs (IHC/franchise) and manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s). -Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. -Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. -Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market. -Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
Please note, this position is located at Steamboat Resort in Steamboat Springs, CO. Year Round Who We Are: Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community. Who We're Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment and our communities. If you like to provide incredible guest service with a friendly attitude, you're ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we'd love to hear from you! Perks & Benefits: All Steamboat employees are eligible for a Steamboat and Alterra Mountain ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets (subject to restrictions, reservations and/or blackout dates.) Steamboat also offers a 401(k) plan with a generous company match, (eligibility rules apply), Employee Assistance Program, and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education. Employees who are Year Round (Full-Time or Flex Year Round) are eligible for medical, dental, vision, legal plan, pet insurance, PTO and Vacation, Paid Parental Leave, health saving account with employer contribution as well as the perks and benefits that all Steamboat employees enjoy. The Hotel Banquets Manager position will require three (3) years experience in hotel banquet management with prior experience as a banquet captain and/or server in a 4-Diamond hotel preferred. Cover letter and resume required. Detailed job description, including responsibilities, work performed, tools or equipment used, etc.: • Function as a highly independent, self-regulated, detail oriented professional ensuring that all aspects of events or functions have been addressed • Review all BEO's making sure the department is prepared for all functions • Plan, supervise, and coordinate the daily operations of the banquet functions • Supervise and assist with all operations, which may include: setting tables, stocking service stations, taking orders from customers and serving, clearing and cleaning tables, setting up bars and other service stations • Monitor food and service to ensure that appropriate quality standards are maintained • Confer with Catering and sales, F&B Managers and other company personnel to plan, coordinate and evaluate services and activities • Plan and conduct staff meetings, communicate regularly with staff to coordinate banquet activities, assign and check work, resolve problems • Supervise guest counts at meetings, breaks, and meals, and make sure bill is prepared • Work directly with Restaurant Managers to cross utilize service and set up staff • Ensure that alcohol policies are being enforced • Request order for supplies: china, glass, silverware, or meeting room supplies from purchasing agent • Supervise inventory and orders for table linen, china, glassware, silverware, chafing dishes • Report client feedback to F&B Director, Director of Catering and Convention Services, Catering Manager and VP of F&B to evaluate event planning and performance on an ongoing regular basis • Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements • Other duties, as assigned Minimum skills, experience, education and ability required for this job: • Must have a minimum of three years experience in hotel banquet management • Prior experience as a banquet captain and server in a 4 diamond hotel, preferred • Previous cash handling experience required (prior accounting experience desirable) • Prefer experience with RTP and UltiPro required (knowledge of Delphi software helpful) • Knowledge of Microsoft Office with extensive knowledge of Excel • Must be highly organized and detailed oriented as well as able to deal with multiple departments and personalities in a high pressure environment • Previous experience with basic food service administrative functions, such as ordering, inventory control, staff scheduling, and cash reports preferred • Experience working with a variety of commercial food service equipment • Ability to problem solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates and co-workers • Ability to be a consistent role model for company's Service Excellence standards Physical Requirements: • Must be minimum 18 years of age • Must be able to lift, push and carry approximately 50 pounds (hot boxes, chair racks, tables, etc.) • Must be able to stand and walk for prolonged periods of time • Must be able to communicate clearly in the English language, both written and verbal • Must be able to work outdoors in all kinds of weather • Must have a valid driver's license, and pass validation of Alterra Driving Standards Policy Miscellaneous information: • This is a salaried exempt position and is not subject to overtime pay • Current service of alcohol training program certification or get certification within 3 months of hiring • Resume and cover letter required • All Steamboat Ski & Resort Corporation employees are required to follow adapting COVID policies and guidelines. The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits. Steamboat area base salary pay range: $39,500 - $67,000 per year + gratuities Steamboat Ski & Resort Corporation is an equal opportunity employer
Sep 14, 2023
Full time
Please note, this position is located at Steamboat Resort in Steamboat Springs, CO. Year Round Who We Are: Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community. Who We're Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment and our communities. If you like to provide incredible guest service with a friendly attitude, you're ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we'd love to hear from you! Perks & Benefits: All Steamboat employees are eligible for a Steamboat and Alterra Mountain ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets (subject to restrictions, reservations and/or blackout dates.) Steamboat also offers a 401(k) plan with a generous company match, (eligibility rules apply), Employee Assistance Program, and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education. Employees who are Year Round (Full-Time or Flex Year Round) are eligible for medical, dental, vision, legal plan, pet insurance, PTO and Vacation, Paid Parental Leave, health saving account with employer contribution as well as the perks and benefits that all Steamboat employees enjoy. The Hotel Banquets Manager position will require three (3) years experience in hotel banquet management with prior experience as a banquet captain and/or server in a 4-Diamond hotel preferred. Cover letter and resume required. Detailed job description, including responsibilities, work performed, tools or equipment used, etc.: • Function as a highly independent, self-regulated, detail oriented professional ensuring that all aspects of events or functions have been addressed • Review all BEO's making sure the department is prepared for all functions • Plan, supervise, and coordinate the daily operations of the banquet functions • Supervise and assist with all operations, which may include: setting tables, stocking service stations, taking orders from customers and serving, clearing and cleaning tables, setting up bars and other service stations • Monitor food and service to ensure that appropriate quality standards are maintained • Confer with Catering and sales, F&B Managers and other company personnel to plan, coordinate and evaluate services and activities • Plan and conduct staff meetings, communicate regularly with staff to coordinate banquet activities, assign and check work, resolve problems • Supervise guest counts at meetings, breaks, and meals, and make sure bill is prepared • Work directly with Restaurant Managers to cross utilize service and set up staff • Ensure that alcohol policies are being enforced • Request order for supplies: china, glass, silverware, or meeting room supplies from purchasing agent • Supervise inventory and orders for table linen, china, glassware, silverware, chafing dishes • Report client feedback to F&B Director, Director of Catering and Convention Services, Catering Manager and VP of F&B to evaluate event planning and performance on an ongoing regular basis • Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements • Other duties, as assigned Minimum skills, experience, education and ability required for this job: • Must have a minimum of three years experience in hotel banquet management • Prior experience as a banquet captain and server in a 4 diamond hotel, preferred • Previous cash handling experience required (prior accounting experience desirable) • Prefer experience with RTP and UltiPro required (knowledge of Delphi software helpful) • Knowledge of Microsoft Office with extensive knowledge of Excel • Must be highly organized and detailed oriented as well as able to deal with multiple departments and personalities in a high pressure environment • Previous experience with basic food service administrative functions, such as ordering, inventory control, staff scheduling, and cash reports preferred • Experience working with a variety of commercial food service equipment • Ability to problem solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates and co-workers • Ability to be a consistent role model for company's Service Excellence standards Physical Requirements: • Must be minimum 18 years of age • Must be able to lift, push and carry approximately 50 pounds (hot boxes, chair racks, tables, etc.) • Must be able to stand and walk for prolonged periods of time • Must be able to communicate clearly in the English language, both written and verbal • Must be able to work outdoors in all kinds of weather • Must have a valid driver's license, and pass validation of Alterra Driving Standards Policy Miscellaneous information: • This is a salaried exempt position and is not subject to overtime pay • Current service of alcohol training program certification or get certification within 3 months of hiring • Resume and cover letter required • All Steamboat Ski & Resort Corporation employees are required to follow adapting COVID policies and guidelines. The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits. Steamboat area base salary pay range: $39,500 - $67,000 per year + gratuities Steamboat Ski & Resort Corporation is an equal opportunity employer
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it!We are looking for someone who is passionate about scratch-made food! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certifications High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilinguala plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range (based on candidate experience): $50-60k Annually Period based Bonus eligibility Access to all benefits including medical, dental, and vision plus 401(k) Paid Time Off (PTO) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities. This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
Sep 11, 2023
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it!We are looking for someone who is passionate about scratch-made food! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certifications High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilinguala plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range (based on candidate experience): $50-60k Annually Period based Bonus eligibility Access to all benefits including medical, dental, and vision plus 401(k) Paid Time Off (PTO) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities. This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
