Restaurant Manager Charlotte, 1515 S Tyron St, Charlotte, North Carolina, United States of America Req Wednesday, September 27, 2023 Condado: Assistant Manager Compensation: $50,000 - $60,000 annual salary with potential to make up to $63,125 ($3,125 potential bonus). About Condado Tacos: Born in Columbus Ohio, Condado Tacos is a fast-paced, full-service, build-your-own-taco concept focusing on tacos, tequila & margaritas. Since 2014, we've grown exponentially to 30+ locations across the Midwest and beyond. With Culture at the forefront, we take pride in creating a workplace that honors the uniqueness of our people and the communities we serve a place where you are free to be yourself! Condado Tacos is an energetic, colorful, place where you can live your best taco-marg-lovin' life and have an experience as unique as you. We aspire to make our restaurants a place to be who you are and to celebrate the individual in all of us, to bring together neighbors, socialize, and to make our communities a better place. Our Core Values: Q UALITY, U NIQUE, E MPOWERED, S ERVICE, O PPORTUNITY Why Should You Join Our Team? Opportunities to grow with a brand that focuses on collaboration and development Starting with three (3) weeks of PTO 401k With Company Match (up to 4% match) Restaurants closed on Easter, Thanksgiving, & Christmas Competitive Medical/Dental/Vision Insurance options Extensive 6-8 week training program covering all aspects of the operation Work with passionate leaders who are invested in your success Access to Employee Assistance Program Free Tacos! Roles & Responsibilities Condado Tacos is looking for Assistant Managers who are expressive, knowledgeable, and hospitality driven to support the Restaurant in all things Condado. As an Assistant Manager you will be responsible for maintaining the overall feel, look, and general success for the front of house . Management is expected to engage with all roles of the operation, and to be an active resource for our hourly and management teams' day-in and day-out. Aside from making sure our team is successful, here are a bunch of things we focus on daily: Always putting the guest experience first! Ensuring every item that is delivered to the guest meets the highest standards for quality and presentation set by Condado Constant awareness of the feel and vibe in the restaurant and setting the standard for the rest of the staff Not only finding the best talent, but training and supporting the team daily Serving the local community as if they were friends and family; whether inside or outside the four walls. Dedication to health and safety standards outlined by Condado and the Department of Health Assisting GM in controlling COGS, labor, and other budgets as set by GM and Regional Manager. Writing schedule for Front of House staff while taking into account team member's strengths and weaknesses, and business trends Work closely with GM and AGM on Condado initiatives Assisting with interviewing, hiring, and training of all new team members Administer human resources and risk management compliance issues Supervision of side work for all roles Opening and/or Closing Assisting in the execution of weekly inventory Maintain Condado store emails Build and adjust ordering pars for daily and weekly food, liquor and dry stock orders Temp and taste all food items Other duties as needed Minimum Qualifications Passion for the industry including the highest standards for service and guest interaction. Minimum 1 years of previous restaurant manager experience required Manager ServSafe Certification preferred Passion for tacos, tequila, and beer Be willing to work nights & weekends Dedication to health and safety standards outlined by Condado and the Department of Health Familiarity with scheduling systems, point of sale, invoicing and inventory systems (preferred) Physical Requirements: While performing the duties of this position, the team member is required to stand or walk for hours at a time up to 4-8 hours. Team members are frequently required to sit; stoop; bend; shake, stir, pour, and reach with hands and arms. Team members will continuously be performing hand and wrist work including grasping, and bending and twisting and fine hand manipulation. Team members will continuously lift, carry and balance 0-25 pounds, occasionally lift or carry 25-50 lbs, and rarely lift over 50lbs. Other details Pay Type Salary
Sep 21, 2023
Full time
Restaurant Manager Charlotte, 1515 S Tyron St, Charlotte, North Carolina, United States of America Req Wednesday, September 27, 2023 Condado: Assistant Manager Compensation: $50,000 - $60,000 annual salary with potential to make up to $63,125 ($3,125 potential bonus). About Condado Tacos: Born in Columbus Ohio, Condado Tacos is a fast-paced, full-service, build-your-own-taco concept focusing on tacos, tequila & margaritas. Since 2014, we've grown exponentially to 30+ locations across the Midwest and beyond. With Culture at the forefront, we take pride in creating a workplace that honors the uniqueness of our people and the communities we serve a place where you are free to be yourself! Condado Tacos is an energetic, colorful, place where you can live your best taco-marg-lovin' life and have an experience as unique as you. We aspire to make our restaurants a place to be who you are and to celebrate the individual in all of us, to bring together neighbors, socialize, and to make our communities a better place. Our Core Values: Q UALITY, U NIQUE, E MPOWERED, S ERVICE, O PPORTUNITY Why Should You Join Our Team? Opportunities to grow with a brand that focuses on collaboration and development Starting with three (3) weeks of PTO 401k With Company Match (up to 4% match) Restaurants closed on Easter, Thanksgiving, & Christmas Competitive Medical/Dental/Vision Insurance options Extensive 6-8 week training program covering all aspects of the operation Work with passionate leaders who are invested in your success Access to Employee Assistance Program Free Tacos! Roles & Responsibilities Condado Tacos is looking for Assistant Managers who are expressive, knowledgeable, and hospitality driven to support the Restaurant in all things Condado. As an Assistant Manager you will be responsible for maintaining the overall feel, look, and general success for the front of house . Management is expected to engage with all roles of the operation, and to be an active resource for our hourly and management teams' day-in and day-out. Aside from making sure our team is successful, here are a bunch of things we focus on daily: Always putting the guest experience first! Ensuring every item that is delivered to the guest meets the highest standards for quality and presentation set by Condado Constant awareness of the feel and vibe in the restaurant and setting the standard for the rest of the staff Not only finding the best talent, but training and supporting the team daily Serving the local community as if they were friends and family; whether inside or outside the four walls. Dedication to health and safety standards outlined by Condado and the Department of Health Assisting GM in controlling COGS, labor, and other budgets as set by GM and Regional Manager. Writing schedule for Front of House staff while taking into account team member's strengths and weaknesses, and business trends Work closely with GM and AGM on Condado initiatives Assisting with interviewing, hiring, and training of all new team members Administer human resources and risk management compliance issues Supervision of side work for all roles Opening and/or Closing Assisting in the execution of weekly inventory Maintain Condado store emails Build and adjust ordering pars for daily and weekly food, liquor and dry stock orders Temp and taste all food items Other duties as needed Minimum Qualifications Passion for the industry including the highest standards for service and guest interaction. Minimum 1 years of previous restaurant manager experience required Manager ServSafe Certification preferred Passion for tacos, tequila, and beer Be willing to work nights & weekends Dedication to health and safety standards outlined by Condado and the Department of Health Familiarity with scheduling systems, point of sale, invoicing and inventory systems (preferred) Physical Requirements: While performing the duties of this position, the team member is required to stand or walk for hours at a time up to 4-8 hours. Team members are frequently required to sit; stoop; bend; shake, stir, pour, and reach with hands and arms. Team members will continuously be performing hand and wrist work including grasping, and bending and twisting and fine hand manipulation. Team members will continuously lift, carry and balance 0-25 pounds, occasionally lift or carry 25-50 lbs, and rarely lift over 50lbs. Other details Pay Type Salary
Hot burgers, cold shakes, and little moments of magic right in the neighborhood. At SONIC, we do things a little differently. We find the fun, the moment of chill in the every-day. Working at SONIC, you'll spark moments of delightful possibility. Feelin' these good vibes? Let's do this. Start with a Job, Spark a Career As a Restaurant Shift Manager, you will be responsible for assisting the General Manager and Assistant Manager in managing the daily operations of the restaurant. You will provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience every time. You will also assist with hiring, training, and developing team members helping them spark moments of delightful possibility for our customers. Moments of Magic You Bring to the Crew At least 18 years of age Eligible to work in the U.S. Preferably, you have two years of restaurant experience. Not sure if your experience aligns? We encourage you to apply. Cherry Limeade-lover or not, all backgrounds are welcome here. Feelin' these good vibes? The opportunity to discover all our different drink combinations on your list? How about all these benefits? We have you covered. Weekly Pay Flexible Schedule Free Shift Meals Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off 401(k) Retirement Plan Tuition Benefits Medical, Dental and Vision Champions of Hope Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program Training Contests SONIC is an equal opportunity employer. Subject to availability and eligibility requirements.
Sep 23, 2023
Full time
Hot burgers, cold shakes, and little moments of magic right in the neighborhood. At SONIC, we do things a little differently. We find the fun, the moment of chill in the every-day. Working at SONIC, you'll spark moments of delightful possibility. Feelin' these good vibes? Let's do this. Start with a Job, Spark a Career As a Restaurant Shift Manager, you will be responsible for assisting the General Manager and Assistant Manager in managing the daily operations of the restaurant. You will provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience every time. You will also assist with hiring, training, and developing team members helping them spark moments of delightful possibility for our customers. Moments of Magic You Bring to the Crew At least 18 years of age Eligible to work in the U.S. Preferably, you have two years of restaurant experience. Not sure if your experience aligns? We encourage you to apply. Cherry Limeade-lover or not, all backgrounds are welcome here. Feelin' these good vibes? The opportunity to discover all our different drink combinations on your list? How about all these benefits? We have you covered. Weekly Pay Flexible Schedule Free Shift Meals Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off 401(k) Retirement Plan Tuition Benefits Medical, Dental and Vision Champions of Hope Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program Training Contests SONIC is an equal opportunity employer. Subject to availability and eligibility requirements.
Overview WE BELIEVE IN THE UNLIMITED POWER OF PLAY. PERKS FREE mental well-being program including therapy sessions for everyone and their immediate family ! FREE Topgolf game play 50% off food and beverage Apparel discounts Flexible scheduling & competitive pay PTO - accrue 15 days of Paid Time Off per year (requires full-time employment status) Pregnancy Disability Leave - provides up to six weeks of paid Pregnancy Disability Leave (requires full-time employment status) Perkspot Discount Program - a one-stop shop for thousands of exclusive discounts Education benefits through Workforce Edge with Strayer University and Capella University Topgolf Cares - a non-profit 501(c)(3) organization designed to help Playmakers (Associates) in time of great need through immediate financial assistance. It is funded by our Associates for our Associates to provide temporary relief from hardship for members of the Topgolf family. Closed on Thanksgiving and Christmas Day BENEFITS (effective the 1st of the month following date of hire) M edical/Dental/Vision ️ SurgeryPlus - Covers planned non-emergency surgeries and procedures may include orthopedics, spine, general surgery, gynecology, ear nose and throat, gastrointestinal, cardiac, and pain management ️ Virtual Medicine Pharmacy Flexible Spending Accounts (FSA) - a special tax-free account you put money into to pay for certain out-of-pocket expenses 401(k) program - for anyone who has been employed for 6 months and is 21 or older Pet insurance Pre-paid Legal Coverage Home & Auto Insurance OVERVIEW The Kitchen Manager position is a right hand position to our chef leadership team. This position is responsible for maintaining food quality while promoting consistency and excellence by using the established recipes and procedures of Topgolf! Responsibilities Expert management of the expo and ticket lines - ensuring timeliness, consistency and quality in every dish that leaves our kitchen! Modeling a passion for great food and incredible hospitality! Assisting in supporting the daily operations of the kitchen. Ensuring that all recipes, food preparations and presentations meet TopGolf's specifications and commitment to quality and incredible presentation! Maintaining a safe, orderly and sanitized kitchen. Executing schedules, managing inventory controls and food and labor costs. Qualifications The ideal candidate must have 4+ years of full service restaurant kitchen experience with a demonstrated and steady increase in responsibility. Must have hands on experience with food inventories and good understanding of all that impacts food cost. Must be versed in writing schedules and meeting or beating budgeted labor costs through effective management. Actively supervises, motivates and develops staff. Ability to work in a high-energy and demanding environment. Ability to experience direction and constructive coaching as development opportunities Ability to lift up to 50 pounds and stand or walk for extended periods of time Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. The ideal candidate must have 4+ years of full service restaurant kitchen experience with a demonstrated and steady increase in responsibility. Must have hands on experience with food inventories and good understanding of all that impacts food cost. Must be versed in writing schedules and meeting or beating budgeted labor costs through effective management. Actively supervises, motivates and develops staff. Ability to work in a high-energy and demanding environment. Ability to experience direction and constructive coaching as development opportunities Ability to lift up to 50 pounds and stand or walk for extended periods of time Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Expert management of the expo and ticket lines - ensuring timeliness, consistency and quality in every dish that leaves our kitchen! Modeling a passion for great food and incredible hospitality! Assisting in supporting the daily operations of the kitchen. Ensuring that all recipes, food preparations and presentations meet TopGolf's specifications and commitment to quality and incredible presentation! Maintaining a safe, orderly and sanitized kitchen. Executing schedules, managing inventory controls and food and labor costs.
Sep 08, 2023
Full time
Overview WE BELIEVE IN THE UNLIMITED POWER OF PLAY. PERKS FREE mental well-being program including therapy sessions for everyone and their immediate family ! FREE Topgolf game play 50% off food and beverage Apparel discounts Flexible scheduling & competitive pay PTO - accrue 15 days of Paid Time Off per year (requires full-time employment status) Pregnancy Disability Leave - provides up to six weeks of paid Pregnancy Disability Leave (requires full-time employment status) Perkspot Discount Program - a one-stop shop for thousands of exclusive discounts Education benefits through Workforce Edge with Strayer University and Capella University Topgolf Cares - a non-profit 501(c)(3) organization designed to help Playmakers (Associates) in time of great need through immediate financial assistance. It is funded by our Associates for our Associates to provide temporary relief from hardship for members of the Topgolf family. Closed on Thanksgiving and Christmas Day BENEFITS (effective the 1st of the month following date of hire) M edical/Dental/Vision ️ SurgeryPlus - Covers planned non-emergency surgeries and procedures may include orthopedics, spine, general surgery, gynecology, ear nose and throat, gastrointestinal, cardiac, and pain management ️ Virtual Medicine Pharmacy Flexible Spending Accounts (FSA) - a special tax-free account you put money into to pay for certain out-of-pocket expenses 401(k) program - for anyone who has been employed for 6 months and is 21 or older Pet insurance Pre-paid Legal Coverage Home & Auto Insurance OVERVIEW The Kitchen Manager position is a right hand position to our chef leadership team. This position is responsible for maintaining food quality while promoting consistency and excellence by using the established recipes and procedures of Topgolf! Responsibilities Expert management of the expo and ticket lines - ensuring timeliness, consistency and quality in every dish that leaves our kitchen! Modeling a passion for great food and incredible hospitality! Assisting in supporting the daily operations of the kitchen. Ensuring that all recipes, food preparations and presentations meet TopGolf's specifications and commitment to quality and incredible presentation! Maintaining a safe, orderly and sanitized kitchen. Executing schedules, managing inventory controls and food and labor costs. Qualifications The ideal candidate must have 4+ years of full service restaurant kitchen experience with a demonstrated and steady increase in responsibility. Must have hands on experience with food inventories and good understanding of all that impacts food cost. Must be versed in writing schedules and meeting or beating budgeted labor costs through effective management. Actively supervises, motivates and develops staff. Ability to work in a high-energy and demanding environment. Ability to experience direction and constructive coaching as development opportunities Ability to lift up to 50 pounds and stand or walk for extended periods of time Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. The ideal candidate must have 4+ years of full service restaurant kitchen experience with a demonstrated and steady increase in responsibility. Must have hands on experience with food inventories and good understanding of all that impacts food cost. Must be versed in writing schedules and meeting or beating budgeted labor costs through effective management. Actively supervises, motivates and develops staff. Ability to work in a high-energy and demanding environment. Ability to experience direction and constructive coaching as development opportunities Ability to lift up to 50 pounds and stand or walk for extended periods of time Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Expert management of the expo and ticket lines - ensuring timeliness, consistency and quality in every dish that leaves our kitchen! Modeling a passion for great food and incredible hospitality! Assisting in supporting the daily operations of the kitchen. Ensuring that all recipes, food preparations and presentations meet TopGolf's specifications and commitment to quality and incredible presentation! Maintaining a safe, orderly and sanitized kitchen. Executing schedules, managing inventory controls and food and labor costs.
C.Baldwin Hotel, Curio Collection by Hilton
Houston, Texas
Why us? Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways, celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 square feet of meeting space, a signature restaurant, Rosalie, helmed by celebrity Chef Chris Cosentino, a hidden speakeasy, a local Grab and go concept, Good2GO, abundant green space, Sloan/Hall luxury goods, and an all-natural salon, Paloma. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success. Responsibilities -Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. -Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied. -Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. -Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue. -Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. -Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service. -Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy. -Maintain a friendly, cheerful and courteous demeanor at all times. -Perform other duties as assigned, requested or deemed necessary by management. -Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate. -Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service. -Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service. -Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. -Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage. -Provide guest transportation as required by hotel's standard operating procedures. -Order all supplies and maintain inventory control minimizing unnecessary expenses. -Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience. -Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. -Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday. -Responsible for covering/finding replacements for call-offs. -Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion. -Ensures all new hires are aware of all aspects of the hotel. -Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained. -Provide motivation to the department. -Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc ) -Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel. -Ensure the front desk is represented at each Safety Committee Meeting. -Participates in Hotel MOD program
Sep 16, 2023
Full time
Why us? Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways, celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 square feet of meeting space, a signature restaurant, Rosalie, helmed by celebrity Chef Chris Cosentino, a hidden speakeasy, a local Grab and go concept, Good2GO, abundant green space, Sloan/Hall luxury goods, and an all-natural salon, Paloma. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success. Responsibilities -Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. -Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied. -Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. -Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue. -Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. -Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service. -Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy. -Maintain a friendly, cheerful and courteous demeanor at all times. -Perform other duties as assigned, requested or deemed necessary by management. -Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate. -Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service. -Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service. -Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. -Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage. -Provide guest transportation as required by hotel's standard operating procedures. -Order all supplies and maintain inventory control minimizing unnecessary expenses. -Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience. -Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. -Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday. -Responsible for covering/finding replacements for call-offs. -Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion. -Ensures all new hires are aware of all aspects of the hotel. -Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained. -Provide motivation to the department. -Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc ) -Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel. -Ensure the front desk is represented at each Safety Committee Meeting. -Participates in Hotel MOD program
