Hyatt Regency Aurora-Denver Conference Center
Aurora, Colorado
Come Join Our Team! Hourly range is $20-21 Hiring Bonus $175 paid after 30 days and $175 paid after 90 days of employment. Currently, we are looking for a top-performing Restaurant Supervisor. We're looking for someone with outstanding communication and customer service skills to work alongside our staff as the Restaurant Supervisor. You'll be in charge of overseeing restaurant operations during your shifts, which includes scheduling staff and distributing assignments to restaurant employees. As a shift manager, you'll also be responsible for greeting and serving customers, dealing with client complaints, and assuring compliance with all food and beverage safety rules. If you bring excellent organizational and team management skills and have previous food service experience, apply now! What is in it for YOU? All Associates: ON DEMAND PAY (NO FEES!) Access your pay as you've earned it! No cost to you! Vacation/ Personal days & Holiday pay Access Perks Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more! Brand Travel Discounts for Travel and Food & Beverage Online Training Courses Referral Program and Bonus Direct Deposit Employee Assistance Program Associate of the Month/Associate of the Year/Service Awards Full-Time Associates: Medical, Dental, Vision Free Basic Life & Basic Accidental Insurance Voluntary Life Insurance Products for Self, Spouse, and Dependents Day Care Flex Spending account Flexible Health Care Spending Account Wellness Program- For those who have Medical on our Anthem plan 401K with a Company match! Jury Duty Leave Bereavement Leave Some Key Areas of Responsibility include: Oversee, train, and schedule restaurant staff in shifts to ensure compliance and boost productivity levels Assign tasks to employees and ensure they are completed effectively and properly Educate the staff on safety guidelines, customer service best practices, and standards for restaurant cleanliness Assist in resolving customer complaints in a timely, efficient, and courteous manner Keep track of inventory and make sure every area is fully stocked by ordering supplies and coordinating product deliveries Cover the duties of crew members who are unable to work their shifts Requirements: A high school diploma or equivalent GED is required Previous food service experience with the ability to perform multiple jobs in the restaurant Previous management or supervisory experience is required Possess excellent organizational skills, communication skills, and problem-solving skills Proficient computer skills, including experience with Microsoft Office, are strongly desired Applicants must be able to work weekends & holidays. As a Company, we believe the true success of our operation rests with the associates who bring life to the brick and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to the guest. Our associates' attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests. With our commitment to an inclusive workplace, Commonwealth Hotels is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates' unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. EOE/Drug-Free Workplace.
Sep 29, 2023
Full time
Come Join Our Team! Hourly range is $20-21 Hiring Bonus $175 paid after 30 days and $175 paid after 90 days of employment. Currently, we are looking for a top-performing Restaurant Supervisor. We're looking for someone with outstanding communication and customer service skills to work alongside our staff as the Restaurant Supervisor. You'll be in charge of overseeing restaurant operations during your shifts, which includes scheduling staff and distributing assignments to restaurant employees. As a shift manager, you'll also be responsible for greeting and serving customers, dealing with client complaints, and assuring compliance with all food and beverage safety rules. If you bring excellent organizational and team management skills and have previous food service experience, apply now! What is in it for YOU? All Associates: ON DEMAND PAY (NO FEES!) Access your pay as you've earned it! No cost to you! Vacation/ Personal days & Holiday pay Access Perks Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more! Brand Travel Discounts for Travel and Food & Beverage Online Training Courses Referral Program and Bonus Direct Deposit Employee Assistance Program Associate of the Month/Associate of the Year/Service Awards Full-Time Associates: Medical, Dental, Vision Free Basic Life & Basic Accidental Insurance Voluntary Life Insurance Products for Self, Spouse, and Dependents Day Care Flex Spending account Flexible Health Care Spending Account Wellness Program- For those who have Medical on our Anthem plan 401K with a Company match! Jury Duty Leave Bereavement Leave Some Key Areas of Responsibility include: Oversee, train, and schedule restaurant staff in shifts to ensure compliance and boost productivity levels Assign tasks to employees and ensure they are completed effectively and properly Educate the staff on safety guidelines, customer service best practices, and standards for restaurant cleanliness Assist in resolving customer complaints in a timely, efficient, and courteous manner Keep track of inventory and make sure every area is fully stocked by ordering supplies and coordinating product deliveries Cover the duties of crew members who are unable to work their shifts Requirements: A high school diploma or equivalent GED is required Previous food service experience with the ability to perform multiple jobs in the restaurant Previous management or supervisory experience is required Possess excellent organizational skills, communication skills, and problem-solving skills Proficient computer skills, including experience with Microsoft Office, are strongly desired Applicants must be able to work weekends & holidays. As a Company, we believe the true success of our operation rests with the associates who bring life to the brick and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to the guest. Our associates' attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests. With our commitment to an inclusive workplace, Commonwealth Hotels is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates' unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. EOE/Drug-Free Workplace.
Description Position at Hyatt Regency Aurora Denver Conference Center Come Join Our Team! Hourly range is $20-21 Hiring Bonus $175 paid after 30 days and $175 paid after 90 days of employment. Currently, we are looking for a top-performing Restaurant Supervisor. We're looking for someone with outstanding communication and customer service skills to work alongside our staff as the Restaurant Supervisor. You'll be in charge of overseeing restaurant operations during your shifts, which includes scheduling staff and distributing assignments to restaurant employees. As a shift manager, you'll also be responsible for greeting and serving customers, dealing with client complaints, and assuring compliance with all food and beverage safety rules. If you bring excellent organizational and team management skills and have previous food service experience, apply now! What is in it for YOU? All Associates: ON DEMAND PAY (NO FEES!) Access your pay as you've earned it! No cost to you! Vacation/ Personal days & Holiday pay Access Perks Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more! Brand Travel Discounts for Travel and Food & Beverage Online Training Courses Referral Program and Bonus Direct Deposit Employee Assistance Program Associate of the Month/Associate of the Year/Service Awards Full-Time Associates: Medical, Dental, Vision Free Basic Life & Basic Accidental Insurance Voluntary Life Insurance Products for Self, Spouse, and Dependents Day Care Flex Spending account Flexible Health Care Spending Account Wellness Program- For those who have Medical on our Anthem plan 401K with a Company match! Jury Duty Leave Bereavement Leave Some Key Areas of Responsibility include: Oversee, train, and schedule restaurant staff in shifts to ensure compliance and boost productivity levels Assign tasks to employees and ensure they are completed effectively and properly Educate the staff on safety guidelines, customer service best practices, and standards for restaurant cleanliness Assist in resolving customer complaints in a timely, efficient, and courteous manner Keep track of inventory and make sure every area is fully stocked by ordering supplies and coordinating product deliveries Cover the duties of crew members who are unable to work their shifts Requirements: A high school diploma or equivalent GED is required Previous food service experience with the ability to perform multiple jobs in the restaurant Previous management or supervisory experience is required Possess excellent organizational skills, communication skills, and problem-solving skills Proficient computer skills, including experience with Microsoft Office, are strongly desired Applicants must be able to work weekends & holidays. As a Company, we believe the true success of our operation rests with the associates who bring life to the brick and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to the guest. Our associates' attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests. With our commitment to an inclusive workplace, Commonwealth Hotels is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates' unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. EOE/Drug-Free Workplace.
Sep 11, 2023
Full time
Description Position at Hyatt Regency Aurora Denver Conference Center Come Join Our Team! Hourly range is $20-21 Hiring Bonus $175 paid after 30 days and $175 paid after 90 days of employment. Currently, we are looking for a top-performing Restaurant Supervisor. We're looking for someone with outstanding communication and customer service skills to work alongside our staff as the Restaurant Supervisor. You'll be in charge of overseeing restaurant operations during your shifts, which includes scheduling staff and distributing assignments to restaurant employees. As a shift manager, you'll also be responsible for greeting and serving customers, dealing with client complaints, and assuring compliance with all food and beverage safety rules. If you bring excellent organizational and team management skills and have previous food service experience, apply now! What is in it for YOU? All Associates: ON DEMAND PAY (NO FEES!) Access your pay as you've earned it! No cost to you! Vacation/ Personal days & Holiday pay Access Perks Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more! Brand Travel Discounts for Travel and Food & Beverage Online Training Courses Referral Program and Bonus Direct Deposit Employee Assistance Program Associate of the Month/Associate of the Year/Service Awards Full-Time Associates: Medical, Dental, Vision Free Basic Life & Basic Accidental Insurance Voluntary Life Insurance Products for Self, Spouse, and Dependents Day Care Flex Spending account Flexible Health Care Spending Account Wellness Program- For those who have Medical on our Anthem plan 401K with a Company match! Jury Duty Leave Bereavement Leave Some Key Areas of Responsibility include: Oversee, train, and schedule restaurant staff in shifts to ensure compliance and boost productivity levels Assign tasks to employees and ensure they are completed effectively and properly Educate the staff on safety guidelines, customer service best practices, and standards for restaurant cleanliness Assist in resolving customer complaints in a timely, efficient, and courteous manner Keep track of inventory and make sure every area is fully stocked by ordering supplies and coordinating product deliveries Cover the duties of crew members who are unable to work their shifts Requirements: A high school diploma or equivalent GED is required Previous food service experience with the ability to perform multiple jobs in the restaurant Previous management or supervisory experience is required Possess excellent organizational skills, communication skills, and problem-solving skills Proficient computer skills, including experience with Microsoft Office, are strongly desired Applicants must be able to work weekends & holidays. As a Company, we believe the true success of our operation rests with the associates who bring life to the brick and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to the guest. Our associates' attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests. With our commitment to an inclusive workplace, Commonwealth Hotels is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates' unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. EOE/Drug-Free Workplace.
Marriott at Gateway Park - Denver
Aurora, Colorado
City, State: Aurora, Colorado Banquet Houseperson / $18 per hour The Banquet Set-Up Attendant is responsible for the set-up, refresh, tear down and cleanliness of all meeting space. ESSENTIAL DUTIES AND RESPONSIBILITIES: Approach all encounters with guests and employees in a friendly and service-oriented manner. -Ensure the correct and timely set up of all Banquet Event Order functions. -Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc. -Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions. -Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly. -Transport and store tables, chairs and other equipment. -Refresh meeting rooms as needed. -Must understand or be able to learn basic banquet terminology. -Be familiar with fire exit and extinguisher location, and follow all hotel safety rules. -Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel. -Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. -Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations. -Maintain a warm and friendly demeanor at all times. -Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. -Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: -Demonstrates accuracy and thoroughness. -Monitors own work to ensure quality. -Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards -Meets or exceeds productivity standards. -Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS -Responds to requests for service and assistance. -Demonstrates the desire and ability to provide high quality service to both internal and external customers. -Solicits customer feedback to improve service. Associate demonstrates INITIATIVE -Asks for and offers help when needed. -Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance -Takes responsibility for own actions. -Performs work with little or no supervision; works independently. -Can be relied upon regarding task completion and follow up. QUALIFICATIONS A high school diploma or general education degree is not required; up to one month related experience or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. WORK ENVIRONMENT The work environment normally entails the following: • Indoor work environment • Exposed to and use of cleaning chemicals throughout the shift • Minimal to moderate noise levels consistent with hotel environment PHYSICAL DEMANDS During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. The Position is expected to: • Stand more than 2/3 of the time • Walk more than 2/3 of the time • Lift up to 50 lbs. on a regular basis • Push / pull up to 50 lbs. on a regular basis. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
Oct 01, 2023
Full time
City, State: Aurora, Colorado Banquet Houseperson / $18 per hour The Banquet Set-Up Attendant is responsible for the set-up, refresh, tear down and cleanliness of all meeting space. ESSENTIAL DUTIES AND RESPONSIBILITIES: Approach all encounters with guests and employees in a friendly and service-oriented manner. -Ensure the correct and timely set up of all Banquet Event Order functions. -Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc. -Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions. -Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly. -Transport and store tables, chairs and other equipment. -Refresh meeting rooms as needed. -Must understand or be able to learn basic banquet terminology. -Be familiar with fire exit and extinguisher location, and follow all hotel safety rules. -Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel. -Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. -Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations. -Maintain a warm and friendly demeanor at all times. -Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. -Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: -Demonstrates accuracy and thoroughness. -Monitors own work to ensure quality. -Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards -Meets or exceeds productivity standards. -Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS -Responds to requests for service and assistance. -Demonstrates the desire and ability to provide high quality service to both internal and external customers. -Solicits customer feedback to improve service. Associate demonstrates INITIATIVE -Asks for and offers help when needed. -Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance -Takes responsibility for own actions. -Performs work with little or no supervision; works independently. -Can be relied upon regarding task completion and follow up. QUALIFICATIONS A high school diploma or general education degree is not required; up to one month related experience or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. WORK ENVIRONMENT The work environment normally entails the following: • Indoor work environment • Exposed to and use of cleaning chemicals throughout the shift • Minimal to moderate noise levels consistent with hotel environment PHYSICAL DEMANDS During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. The Position is expected to: • Stand more than 2/3 of the time • Walk more than 2/3 of the time • Lift up to 50 lbs. on a regular basis • Push / pull up to 50 lbs. on a regular basis. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
City, State: Aurora, Colorado Are you a forward thinking, confidently social, tech enthusiast that live both online and offline? Our team and guests are optimistic, well-rounded, curious consumers of culture with a love for music. Highly independent and always finding new ways to express themselves, they stand out from the crowd wherever their travels take them. If this sounds like you, we are interested in having you join our team to help create our exclusive culture! : $17.00 - $19.00 Bonus Material: Get paid daily Team Member bonus Holiday Pay Complimentary parking and transportation options Employee hotel Rates and Free Nights Medical, Dental, and Vision Insurance 401k Matching Pet Insurance Other volunteer insurance; Life, Critical Illness, Accident and more Tuition Reimbursement The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: -Operate the front desk according to standard operating procedures and with exceptional guest service. -Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. -Check registration (folio) cards for completeness, accuracy, and legibility. -Maintain accurate cash sheet. Responsible for cash drawer balancing. -Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting. -Know emergency procedures and how to respond. -Never say a guest's room number out loud. -Be knowledgeable of hotel promotions. -Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. -Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is. -Complete daily reports, audits correspondences etc. as required by your shift. -Keep lobby and office area clean at all times, -Set wake-up calls as dictated by your shift. -Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. -Take and confirm credit cards for validity and acceptability. -Lock and secure area if leaving the front desk, even if it is for a moment! -Create incident reports for guest injuries / issues when required. -Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner. -Take and record reservations with accuracy. Confirm as requested. -Resolve guest complaints. -Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. -Maintains high standards of personal appearance and grooming, which include compliance with the dress code. -Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: -Demonstrates accuracy and thoroughness. -Monitors own work to ensure quality. -Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards -Meets or exceeds productivity standards. -Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS -Responds to requests for service and assistance. -Demonstrates the desire and ability to provide high quality service to both internal and external customers. -Solicits customer feedback to improve service. Associate demonstrates INITIATIVE -Asks for and offers help when needed. -Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance -Takes responsibility for own actions. -Performs work with little or no supervision; works independently. -Can be relied upon regarding task completion and follow up.
Oct 01, 2023
Full time
City, State: Aurora, Colorado Are you a forward thinking, confidently social, tech enthusiast that live both online and offline? Our team and guests are optimistic, well-rounded, curious consumers of culture with a love for music. Highly independent and always finding new ways to express themselves, they stand out from the crowd wherever their travels take them. If this sounds like you, we are interested in having you join our team to help create our exclusive culture! : $17.00 - $19.00 Bonus Material: Get paid daily Team Member bonus Holiday Pay Complimentary parking and transportation options Employee hotel Rates and Free Nights Medical, Dental, and Vision Insurance 401k Matching Pet Insurance Other volunteer insurance; Life, Critical Illness, Accident and more Tuition Reimbursement The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: -Operate the front desk according to standard operating procedures and with exceptional guest service. -Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. -Check registration (folio) cards for completeness, accuracy, and legibility. -Maintain accurate cash sheet. Responsible for cash drawer balancing. -Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting. -Know emergency procedures and how to respond. -Never say a guest's room number out loud. -Be knowledgeable of hotel promotions. -Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. -Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is. -Complete daily reports, audits correspondences etc. as required by your shift. -Keep lobby and office area clean at all times, -Set wake-up calls as dictated by your shift. -Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. -Take and confirm credit cards for validity and acceptability. -Lock and secure area if leaving the front desk, even if it is for a moment! -Create incident reports for guest injuries / issues when required. -Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner. -Take and record reservations with accuracy. Confirm as requested. -Resolve guest complaints. -Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. -Maintains high standards of personal appearance and grooming, which include compliance with the dress code. -Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: -Demonstrates accuracy and thoroughness. -Monitors own work to ensure quality. -Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards -Meets or exceeds productivity standards. -Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS -Responds to requests for service and assistance. -Demonstrates the desire and ability to provide high quality service to both internal and external customers. -Solicits customer feedback to improve service. Associate demonstrates INITIATIVE -Asks for and offers help when needed. -Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance -Takes responsibility for own actions. -Performs work with little or no supervision; works independently. -Can be relied upon regarding task completion and follow up.
City, State: Aurora, Colorado Hourly rate $18.00-18.50 The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. -The position requires the following shifts- PM Shift 2pm-10pm Night Audit 10pm-6am Friday and Saturday ESSENTIAL DUTIES AND RESPONSIBILITIES: -Operate the front desk according to standard operating procedures and with exceptional guest service. -Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. -Check registration (folio) cards for completeness, accuracy, and legibility. -Maintain accurate cash sheet. Responsible for cash drawer balancing. -Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting. -Know emergency procedures and how to respond. -Never say a guest's room number out loud. -Be knowledgeable of hotel promotions. -Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. -Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is. -Complete daily reports, audits correspondences etc. as required by your shift. -Keep lobby and office area clean at all times, -Set wake-up calls as dictated by your shift. -Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. -Take and confirm credit cards for validity and acceptability. -Lock and secure area if leaving the front desk, even if it is for a moment! -Create incident reports for guest injuries / issues when required. -Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner. -Take and record reservations with accuracy. Confirm as requested. -Resolve guest complaints. -Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. -Maintains high standards of personal appearance and grooming, which include compliance with the dress code. -Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: -Demonstrates accuracy and thoroughness. -Monitors own work to ensure quality. -Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards -Meets or exceeds productivity standards. -Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS -Responds to requests for service and assistance. -Demonstrates the desire and ability to provide high quality service to both internal and external customers. -Solicits customer feedback to improve service. Associate demonstrates INITIATIVE -Asks for and offers help when needed. -Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance -Takes responsibility for own actions. -Performs work with little or no supervision; works independently. -Can be relied upon regarding task completion and follow up.
Sep 19, 2023
Full time
City, State: Aurora, Colorado Hourly rate $18.00-18.50 The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. -The position requires the following shifts- PM Shift 2pm-10pm Night Audit 10pm-6am Friday and Saturday ESSENTIAL DUTIES AND RESPONSIBILITIES: -Operate the front desk according to standard operating procedures and with exceptional guest service. -Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. -Check registration (folio) cards for completeness, accuracy, and legibility. -Maintain accurate cash sheet. Responsible for cash drawer balancing. -Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting. -Know emergency procedures and how to respond. -Never say a guest's room number out loud. -Be knowledgeable of hotel promotions. -Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. -Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is. -Complete daily reports, audits correspondences etc. as required by your shift. -Keep lobby and office area clean at all times, -Set wake-up calls as dictated by your shift. -Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. -Take and confirm credit cards for validity and acceptability. -Lock and secure area if leaving the front desk, even if it is for a moment! -Create incident reports for guest injuries / issues when required. -Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner. -Take and record reservations with accuracy. Confirm as requested. -Resolve guest complaints. -Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. -Maintains high standards of personal appearance and grooming, which include compliance with the dress code. -Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: -Demonstrates accuracy and thoroughness. -Monitors own work to ensure quality. -Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards -Meets or exceeds productivity standards. -Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS -Responds to requests for service and assistance. -Demonstrates the desire and ability to provide high quality service to both internal and external customers. -Solicits customer feedback to improve service. Associate demonstrates INITIATIVE -Asks for and offers help when needed. -Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance -Takes responsibility for own actions. -Performs work with little or no supervision; works independently. -Can be relied upon regarding task completion and follow up.
