ASM Global Knoxville, Tennessee
Sep 27, 2023Full time
As the world's leader in privately managed public assembly facilities and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. ASM Global has an excellent and immediate opening for a Banquet Supervisor position with ASM Global Knoxville at the Knoxville Convention Center. The Banquet Supervisor reports to the Food and Beverage Manager and is responsible for overseeing and coordinating aspects of banquet events, ensuring seamless execution and exceptional guest experiences. This position will guide and direct banquet servers and banquet staff through steps of service, point of sale, and any banquet or event related tasks. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Ability to communicate with coworkers and supervisors effectively and appropriately. Ability to conduct pre-shift and menu meetings, giving instructions in a clear and concise manner. Direct banquet servers and bartenders during the execution of events to ensure service is consistent with the ASM Standards of Service. Direct banquet servers in weekly and monthly side work tasks and ensure that proper setup tasks are completed daily. Ensure that all daily tasks have been completed by the service staff. Control and track inventory of beer, wine, liquor, and non-alcoholic beverage product both at service stations and in storage areas including check-in and check-out of inventory to servers. Setup, operation, and closing of Points of Sale including POS system update, settling accounts, and processing deposits in accordance with ASM Cash Handling Policy. Train new and existing servers and bartenders so that all bartenders perform their tasks in a consistent manner and maintain the LCC Standards of Service. Attend meetings with catering, kitchen, and event staff. Train existing banquet servers and bartender so that all servers perform their tasks in a consistent manner and all servers maintain the ASM Standards of Service. Complete concise and informative event reports following each event. Serve as a contact point for guest complaints and resolve these if within the scope of authority, otherwise refer to management staff. Other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Minimum of 2 years supervisory experience. Supervisory experience with POS systems is preferred. Must be able to work and lead a team independently without active management. Minimum of 2 years of banquet service experience. Minimum of 2 years' experience as a bartender in a banquet environment. Skills and Abilities Must have the ability to work flexible hours including nights, weekends, and holidays, in addition to normal business hours. Must be able to work in a team environment as well as independently with minimal supervision. A thorough understanding of banquet industry standards of service and fine dining food service. Thorough knowledge of beer, wine, and liquor and banquet industry standards of service as well as applicable laws and regulations. Demonstrated accuracy with cash handling and Point of Sale system operation. Exemplary food and beverage service skills in a fine dining atmosphere. Effective leadership and communication skills suited to a formal, professional environment. A strong commitment to exemplary customer service. Ability to perform all essential functions of a Banquet Server and Bartender. Ability to lead a strong team and train staff members. Ability to read, understand, and implement ASM Standards of Service, Banquet Event Orders, and other policies and procedures. An ideal candidate will possess unparalleled service standards and the ability to motivate all team members. Excellent interpersonal, customer service, communications, team-building and problem-solving skills are required. Must have ability to take/follow directions and remain flexible and adjust to situations as they occur. Certifications, Licenses, Registrations Must hold or obtain upon hiring a TABC card. Updated Driver's Licenses Basic knowledge of Microsoft Word, Excel, and Outlook. Computer Skills Basic knowledge of Microsoft Word, Excel, and Outlook. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Must be able to lift 35 pounds unaided. Must be able to carry and balance a tray with 5 entrée plates on the shoulder. Must be able to hear and speak using a two-way radio. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. To Apply Apply at- Recruiter- Kristy Todd ASM Global Knoxville: Knoxville Convention Center 701 Henley Street, Knoxville, TN 37901 Applicants that need reasonable accommodations to complete the application process may contact: ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contrac Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in the area.