Why us? A position is open at Hotel Indigo Denver Downtown ! Located in Denver's historic Union Station neighborhood, Hotel Indigo Denver Downtown is an upscale hotel with subtle nods to the city's gold rush roots. Our modern hotel features 180 guest rooms, well-appointed meeting spaces, and a popular onsite restaurant Three Saints Revival. Additionally, with direct access to I-25 and the RTD Light Rail with service to the Denver International Airport, Hotel Indigo is centrally located in the heart of Denver's buzzing downtown corridor. Hotel Indigo offers urban explorers and modern pioneers an immersive outlet to discover Denver's wild past and booming future. Come be a part of the story at Hotel Indigo! At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Job Overview Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the hotel operations. Recommends the area's budget and manages expenses within approved budget constraints. May have responsibility as a member of the Hotel Executive Committee. Inspire, motivate and create a customer focus and sales oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction. Responsibilities -Manage associates in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. -Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. -Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction. -Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. -Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets. -Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values. -Ensure prompt and appropriate response to conflict management. -Evaluate and support proper staffing levels and positions to ensure the success of the hotel. -Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies. -Ensure consistent and stabilized systems and processes for the customers. -Mentor and develop high potential talent and future high potential talent in line with the organizations talent management strategies. -Implement succession planning within each direct report to provide new opportunities as associates develop. -Look for more efficient and effective ways to provide services to our hotels and owners. -Leverage technology and third parties where appropriate.
Sep 20, 2023
Full time
Why us? A position is open at Hotel Indigo Denver Downtown ! Located in Denver's historic Union Station neighborhood, Hotel Indigo Denver Downtown is an upscale hotel with subtle nods to the city's gold rush roots. Our modern hotel features 180 guest rooms, well-appointed meeting spaces, and a popular onsite restaurant Three Saints Revival. Additionally, with direct access to I-25 and the RTD Light Rail with service to the Denver International Airport, Hotel Indigo is centrally located in the heart of Denver's buzzing downtown corridor. Hotel Indigo offers urban explorers and modern pioneers an immersive outlet to discover Denver's wild past and booming future. Come be a part of the story at Hotel Indigo! At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Job Overview Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the hotel operations. Recommends the area's budget and manages expenses within approved budget constraints. May have responsibility as a member of the Hotel Executive Committee. Inspire, motivate and create a customer focus and sales oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction. Responsibilities -Manage associates in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. -Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. -Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction. -Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. -Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets. -Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values. -Ensure prompt and appropriate response to conflict management. -Evaluate and support proper staffing levels and positions to ensure the success of the hotel. -Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies. -Ensure consistent and stabilized systems and processes for the customers. -Mentor and develop high potential talent and future high potential talent in line with the organizations talent management strategies. -Implement succession planning within each direct report to provide new opportunities as associates develop. -Look for more efficient and effective ways to provide services to our hotels and owners. -Leverage technology and third parties where appropriate.
Why us? Where travel converges with the Marriott hotel experience, Brilliant Travel is the result. Similarly, our Brilliant Traveler is on a journey of enhancement: of curation and synthesis of finding what defines their travels, and themselves. At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We are one of the nation's leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day. The Denver Marriott Tech Center features 605 guest rooms, over 49,000 square foot of meetings space, and a local Beer Garden. Located in the heart of the Denver Tech Center there is easy access to the light rail taking you right into Downtown Denver. It's also near Denver Tech Center's top attractions, including activities in Greenwood Village, Comedy Works, the Landmark Theater & Village Greens Park. Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team! In your role at the Marriott Denver Tech Center, you will be enriching the lives of our fellow team members and our guests' one experience at a time. You play an important role in being a "Host" for our hotel by creating meaningful connections, responding to cues, and making it brilliant. We dare to be different; not only in the experiences we provide our guests, but also in the experience we provide our associates. Being true to ourselves is simply a part of who we are. Together, we strive to create a community that is based on integrity, respect, creativity, and mutual support. Being a part of an organization where things matter is what our associates' value most. Job Overview The Executive Meetings Manager is responsible for booking short term meetings and groups into the hotel. Supervises and executes set up, break down, and service of conference meeting rooms. Responsibilities - Receive and respond to all customer inquiries. Negotiate and capture all profitable Rooms & Catering business. - Provide marketing collateral to clients and guests; which may include menus, meeting room layout & seating capacity diagrams, and similar. - Prepare and send requested proposals and contracts to designated potential clients. - Coordinate all details pertaining to room lists, include room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc. - Educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, etc. - Coordinate all details to appear on each "Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details. - On a regular basis, distribute final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division. - Conduct site inspections. Entertain qualified potential clients in accordance with Sage Hospitality policies. - In a timely, accurate and consistent manner, document and report all sales activities as required. - Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts should be contacted, visited and entertained frequently. - Perform other services and duties as requested. May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals. - "Short Term" booking market ( 2 weeks or less ) - Sell and service On Site Weddings - generating wedding group revenue - Solicit, close and contract wedding business using strong negotiating skills and creative selling techniques. - Develop relationships within the wedding community to expand repeat customer base for future business opportunities - Attend regular networking events to help build brand awareness - Partner with the Banquet & Culinary teams in providing a customer experience that exceeds the customers' expectations - Effectively use sales resources and administrative staff - Contribute to the health and strength of a dynamic team culture - Communicate event details and requirements with and provide input to team members to execute catering events effectively - Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by example to exceed brand pillars - Capture short turn around business - solicit, negotiate and confirm new and repeat business - will prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions - Coordinate all details to appear on each "Banquet Event Order." Details to coordinate& service include meeting room set-up needs, banquet food & beverage items, Meeting or Event agenda/timelines, audio/visual equipment needs & billing details - Exercise excellent communication, presentation, organization, time management and listening skills
Sep 19, 2023
Full time
Why us? Where travel converges with the Marriott hotel experience, Brilliant Travel is the result. Similarly, our Brilliant Traveler is on a journey of enhancement: of curation and synthesis of finding what defines their travels, and themselves. At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We are one of the nation's leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day. The Denver Marriott Tech Center features 605 guest rooms, over 49,000 square foot of meetings space, and a local Beer Garden. Located in the heart of the Denver Tech Center there is easy access to the light rail taking you right into Downtown Denver. It's also near Denver Tech Center's top attractions, including activities in Greenwood Village, Comedy Works, the Landmark Theater & Village Greens Park. Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team! In your role at the Marriott Denver Tech Center, you will be enriching the lives of our fellow team members and our guests' one experience at a time. You play an important role in being a "Host" for our hotel by creating meaningful connections, responding to cues, and making it brilliant. We dare to be different; not only in the experiences we provide our guests, but also in the experience we provide our associates. Being true to ourselves is simply a part of who we are. Together, we strive to create a community that is based on integrity, respect, creativity, and mutual support. Being a part of an organization where things matter is what our associates' value most. Job Overview The Executive Meetings Manager is responsible for booking short term meetings and groups into the hotel. Supervises and executes set up, break down, and service of conference meeting rooms. Responsibilities - Receive and respond to all customer inquiries. Negotiate and capture all profitable Rooms & Catering business. - Provide marketing collateral to clients and guests; which may include menus, meeting room layout & seating capacity diagrams, and similar. - Prepare and send requested proposals and contracts to designated potential clients. - Coordinate all details pertaining to room lists, include room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc. - Educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, etc. - Coordinate all details to appear on each "Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details. - On a regular basis, distribute final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division. - Conduct site inspections. Entertain qualified potential clients in accordance with Sage Hospitality policies. - In a timely, accurate and consistent manner, document and report all sales activities as required. - Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts should be contacted, visited and entertained frequently. - Perform other services and duties as requested. May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals. - "Short Term" booking market ( 2 weeks or less ) - Sell and service On Site Weddings - generating wedding group revenue - Solicit, close and contract wedding business using strong negotiating skills and creative selling techniques. - Develop relationships within the wedding community to expand repeat customer base for future business opportunities - Attend regular networking events to help build brand awareness - Partner with the Banquet & Culinary teams in providing a customer experience that exceeds the customers' expectations - Effectively use sales resources and administrative staff - Contribute to the health and strength of a dynamic team culture - Communicate event details and requirements with and provide input to team members to execute catering events effectively - Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by example to exceed brand pillars - Capture short turn around business - solicit, negotiate and confirm new and repeat business - will prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions - Coordinate all details to appear on each "Banquet Event Order." Details to coordinate& service include meeting room set-up needs, banquet food & beverage items, Meeting or Event agenda/timelines, audio/visual equipment needs & billing details - Exercise excellent communication, presentation, organization, time management and listening skills
Why us? Where travel converges with the Marriott hotel experience, Brilliant Travel is the result. Similarly, our Brilliant Traveler is on a journey of enhancement: of curation and synthesis of finding what defines their travels, and themselves. At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We are one of the nation's leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day. The Denver Marriott Tech Center features 605 guest rooms, over 49,000 square foot of meetings space, and a local Beer Garden. Located in the heart of the Denver Tech Center there is easy access to the light rail taking you right into Downtown Denver. It's also near Denver Tech Center's top attractions, including activities in Greenwood Village, Comedy Works, the Landmark Theater & Village Greens Park. Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team! In your role at the Marriott Denver Tech Center, you will be enriching the lives of our fellow team members and our guests' one experience at a time. You play an important role in being a "Host" for our hotel by creating meaningful connections, responding to cues, and making it brilliant. We dare to be different; not only in the experiences we provide our guests, but also in the experience we provide our associates. Being true to ourselves is simply a part of who we are. Together, we strive to create a community that is based on integrity, respect, creativity, and mutual support. Being a part of an organization where things matter is what our associates' value most. Job Overview The Barista is the foundation of the café. The Barista is responsible for honoring each and every customer by providing excellent customer service and a high-quality product. The Barista is a true professional that displays a positive attitude at all times to ensure the return of our customers who are the reason for our business. Responsibilities -Develops enthusiastically satisfied customers all of the time. -Provides quality beverages consistently for all customers -Maintains Quality store operations -Contributes to store profitability -Takes responsibility to learn all aspects of the barista position
Sep 19, 2023
Full time
Why us? Where travel converges with the Marriott hotel experience, Brilliant Travel is the result. Similarly, our Brilliant Traveler is on a journey of enhancement: of curation and synthesis of finding what defines their travels, and themselves. At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We are one of the nation's leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day. The Denver Marriott Tech Center features 605 guest rooms, over 49,000 square foot of meetings space, and a local Beer Garden. Located in the heart of the Denver Tech Center there is easy access to the light rail taking you right into Downtown Denver. It's also near Denver Tech Center's top attractions, including activities in Greenwood Village, Comedy Works, the Landmark Theater & Village Greens Park. Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team! In your role at the Marriott Denver Tech Center, you will be enriching the lives of our fellow team members and our guests' one experience at a time. You play an important role in being a "Host" for our hotel by creating meaningful connections, responding to cues, and making it brilliant. We dare to be different; not only in the experiences we provide our guests, but also in the experience we provide our associates. Being true to ourselves is simply a part of who we are. Together, we strive to create a community that is based on integrity, respect, creativity, and mutual support. Being a part of an organization where things matter is what our associates' value most. Job Overview The Barista is the foundation of the café. The Barista is responsible for honoring each and every customer by providing excellent customer service and a high-quality product. The Barista is a true professional that displays a positive attitude at all times to ensure the return of our customers who are the reason for our business. Responsibilities -Develops enthusiastically satisfied customers all of the time. -Provides quality beverages consistently for all customers -Maintains Quality store operations -Contributes to store profitability -Takes responsibility to learn all aspects of the barista position
Why us? Where travel converges with the Marriott hotel experience, Brilliant Travel is the result. Similarly, our Brilliant Traveler is on a journey of enhancement: of curation and synthesis of finding what defines their travels, and themselves. At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We are one of the nation's leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day. The Denver Marriott Tech Center features 605 guest rooms, over 49,000 square foot of meetings space, and a local Beer Garden. Located in the heart of the Denver Tech Center there is easy access to the light rail taking you right into Downtown Denver. It's also near Denver Tech Center's top attractions, including activities in Greenwood Village, Comedy Works, the Landmark Theater & Village Greens Park. Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team! In your role at the Marriott Denver Tech Center, you will be enriching the lives of our fellow team members and our guests' one experience at a time. You play an important role in being a "Host" for our hotel by creating meaningful connections, responding to cues, and making it brilliant. We dare to be different; not only in the experiences we provide our guests, but also in the experience we provide our associates. Being true to ourselves is simply a part of who we are. Together, we strive to create a community that is based on integrity, respect, creativity, and mutual support. Being a part of an organization where things matter is what our associates' value most. Job Overview The purpose of the Banquet Set Up/House person position is to set, maintain and refresh hotel banquet meeting rooms according to sales contract and company standards Responsibilities To ensure cleanliness and organizations done in a timely manner and to assist supervisor during large functions. The Banquet Set Up /House person must ensure that all banquet and meeting rooms are properly set in a timely manner, so that the banquet service staff may prepare for functions. Responsible for timely and safe breakdown of meeting rooms after event completion. Must refresh rooms on time, have water in rooms, clean rooms and set for appropriate functions. Qualifications Education/Formal Training No formal education needed. Experience Prior housekeeping experience desirable. Knowledge/Skills Minimal literacy necessary; can utilize alternate training tools. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to communicate with guests, other associates and supervisor. Ability to assess and meet standards. Ability to meet standards of appearance. Must be able to lift 50+ lbs Mobility -Ability to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture. Continuous standing -continuously standing and/or walking to accomplish all that is required for position. Climbing stairs -approximately 40 steps 15% of 40 hour week. No driving required. Environment Inside 80% of 8 hours. Benefits Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee Assistance Program Tuition Reimbursement Marriott and Sage Hotels and Restaurant Discounts Worldwide Free On-Site Parking One free hot meal per shift Free RTD EcoPass Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. ID: 6 Position Type: Regular Full-Time Property : Marriott Tech Center Outlet: Hotel Category: Banquets Min: USD $18.00/Hr. Max: USD $19.00/Hr. Address : 4900 S Syracuse St City : Denver State : Colorado EOE Protected Veterans/Disability
Sep 05, 2023
Full time
Why us? Where travel converges with the Marriott hotel experience, Brilliant Travel is the result. Similarly, our Brilliant Traveler is on a journey of enhancement: of curation and synthesis of finding what defines their travels, and themselves. At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We are one of the nation's leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day. The Denver Marriott Tech Center features 605 guest rooms, over 49,000 square foot of meetings space, and a local Beer Garden. Located in the heart of the Denver Tech Center there is easy access to the light rail taking you right into Downtown Denver. It's also near Denver Tech Center's top attractions, including activities in Greenwood Village, Comedy Works, the Landmark Theater & Village Greens Park. Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team! In your role at the Marriott Denver Tech Center, you will be enriching the lives of our fellow team members and our guests' one experience at a time. You play an important role in being a "Host" for our hotel by creating meaningful connections, responding to cues, and making it brilliant. We dare to be different; not only in the experiences we provide our guests, but also in the experience we provide our associates. Being true to ourselves is simply a part of who we are. Together, we strive to create a community that is based on integrity, respect, creativity, and mutual support. Being a part of an organization where things matter is what our associates' value most. Job Overview The purpose of the Banquet Set Up/House person position is to set, maintain and refresh hotel banquet meeting rooms according to sales contract and company standards Responsibilities To ensure cleanliness and organizations done in a timely manner and to assist supervisor during large functions. The Banquet Set Up /House person must ensure that all banquet and meeting rooms are properly set in a timely manner, so that the banquet service staff may prepare for functions. Responsible for timely and safe breakdown of meeting rooms after event completion. Must refresh rooms on time, have water in rooms, clean rooms and set for appropriate functions. Qualifications Education/Formal Training No formal education needed. Experience Prior housekeeping experience desirable. Knowledge/Skills Minimal literacy necessary; can utilize alternate training tools. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to communicate with guests, other associates and supervisor. Ability to assess and meet standards. Ability to meet standards of appearance. Must be able to lift 50+ lbs Mobility -Ability to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture. Continuous standing -continuously standing and/or walking to accomplish all that is required for position. Climbing stairs -approximately 40 steps 15% of 40 hour week. No driving required. Environment Inside 80% of 8 hours. Benefits Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee Assistance Program Tuition Reimbursement Marriott and Sage Hotels and Restaurant Discounts Worldwide Free On-Site Parking One free hot meal per shift Free RTD EcoPass Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. ID: 6 Position Type: Regular Full-Time Property : Marriott Tech Center Outlet: Hotel Category: Banquets Min: USD $18.00/Hr. Max: USD $19.00/Hr. Address : 4900 S Syracuse St City : Denver State : Colorado EOE Protected Veterans/Disability
