Luigi Filippo Valdatta Crisosto

  • Manager
  • Florida, USA
  • Apr 25, 2022
Full time General Managers and Management Executives Human Resource Assistants and Managers Office and Administrative Support Sales and Marketing Other

Personal Summary

Focused, self-motivated and proficient executive with over 10 years of experience in the hotel industry, events coordination, post-sales services and customer support. Within my career, I have taken part in very important and renowned organizations that have helped me develop a high level of customer success, allowing me to ensure the customer´s satisfaction due to my ability in planning, anticipating and preventing unexpected events that may affect the customer´s experience. I have been especially recognized for my ability to empathize with internal and external clients which have helped me to exceed customer´s expectations, and renowned for working in a cohesive manner with the team which have allowed me to create and maintain a healthy work environment and good relationships between different departments.

 I am results oriented with developed people skills and passionate in delivering exceptional customer experiences. Able to implement and develop business plans, sales goals and marketing strategies designed to achieve the sales objectives of the company.

Work Experience

Executive Director
Nov 2020 - Oct 2021 Fundación Casa Estudio

As Executive Director, I lead the operational area of the Foundation, supervising the correct operation of the institution and its Scholarship Program. In addition to this, I ensure the adequate promotion and diffusion of the Foundation with all the possible donors, especially within the business environment and in social networks, in order to maintain the motivation to contribute to our organization. Additionally, I actively participate, review new strategies and goals, and report to the board of directors.n

 

  • Search for new partners and donors interested in supporting the foundation and its different projects.
  • Manage partner and donor relationships to increase loyalty and commitment to the foundation.
  • Analyze and implement strategies to attract new donations, both from business and individuals.
  • Proactively engage in the analysis, supervision and performance of the administrative and operational tasks necessary for the foundation to successfully meet its objectives and goals.
  • Supervise and evaluate the marketing strategies defined for the foundation’s social networks.
  • In charge of the foundation's relationships with companies and universities that collaborate with us.
  • Supervise the money fluctuations, from expenses to donations.
  • Design the process of dissemination and selection of the scholarship recipients, being in charge of the study, analysis and selection of the applicants, in order to be able to assign the scholarships to those who have been chosen and to monitor them during the course of their careers.
Commercial Manager
Mar 2019 - Oct 2020 Tanica Hoteles

Leader of the reservation team for 4 hotels that belong to Tánica Hotels Holding (Chilean 5-star hotel chain): Hotel Termas de Puyehue (107 rooms), Termas de Aguas Calientes (26 bangalows), Hotel Hanga Roa (75 rooms), Hotel Alto de Atacama(42 rooms).

  • Managed relationships with Online Travel Agencies (OTA’s) and implementation of strategies to increase sales.
  • Reduced significantly the response times of the team towards clients (companies, agencies and guests).
  • Generated development plans for the team, in order to further increase their commitment to the company
  • Controlled the daily cash closing to keep effective accounts of the profit and losses of the day, to keep an accurate journal of the income generated from the department.
  • Implemented new KPIs in the reservations team to ensure a better customer experience, to improve quality service and incentivized the team’s motivation to increase sales.
Performance Executive
Apr 2017 - Dec 2018 Booking.com

Responsible for fulfilling proactive customer retention campaigns, online marketing advice and training for clients using the Booking Suite platform to help them improve sales success through the BookingSuite client website.

 

  • Achieved engagement campaigns for clients with low interaction on their platform. Increasing their commitment to the product by helping them empower their own website.
  • Detected flaws, corrected them and created efficient work plans for the client´s websites, in order to help them to improve the conversion rate of their web pages.
  • Advised clients on how to improve their sales through their own websites, explaining them the key success factors of an attractive site and suggesting changes and the benefits for their business.
  • Trained the clients in the correct use of the platform, showed them how to get the most out of their website
  • Provided global support to clients using the BookingSuite products, getting an outstanding satisfaction rate from the clients, and achieving important KPI's such as having 95% satisfaction rate.

 

Performance Executive
Jan 2015 - Mar 2017 Booking.com

Responsible for fulfilling proactive customer retention campaigns, online marketing advice and training for clients using the Booking Suite platform to help them improve sales success through the BookingSuite client website.

 

  • Achieved engagement campaigns for clients with low interaction on their platform. Increasing their commitment to the product by helping them empower their own website.
  • Detected flaws, corrected them and created efficient work plans for the client´s websites, in order to help them to improve the conversion rate of their web pages.
  • Advised clients on how to improve their sales through their own websites, explaining them the key success factors of an attractive site and suggesting changes and the benefits for their business.
  • Trained the clients in the correct use of the platform, showed them how to get the most out of their website
  • Provided global support to clients using the BookingSuite products, getting an outstanding satisfaction rate from the clients, and achieving important KPI's such as having 95% satisfaction rate.
Conference concierge
Jul 2014 - Dec 2014 Ritz Carlton Hotel

I was the connection between the sales department and the events department, being responsible for the clients to obtain the service that was sold without any difference between what was offered and what was received.

  • Creating the correct communication between the departments involved with the service delivery, obtaining customer´s satisfaction during pre-sale and post-sale.
  • Supervising the services offered by the events department, ensuring that the clients receive the service requested, fulfilling and even when possible exceeding the customer´s expectations.
  • Being attentive to details to be able to recognize customer’s needs and expectations.
Assistant of the Director of Sales and Marketing
Jan 2014 - Jun 2014 RitzCarlton Hotel

Responsible for keeping track of all the sales activities, for supervising the customer´s loyalty program and being in charge of coordinating and organizing all the internal events of the hotel. I had to be able to respond every requirement of the Sales and Marketing Director and / or the sales department.

  • Having control of expenses and profits of the sales department, staying below budget or informing the director in a timely manner if there was a risk for us to go above budget.
  • Taking control of the customer´s loyalty program (E.R.S Program). Achieving a high level of commitment from the partners of this program and avoiding any type of confusion with the amount of accumulated points and the rewards for them, managing to maintain an excellent relationship between the partners of the program and the hotel.
  • Being informed about the news and activities from the Sales Department; those that had been carried out and those that were about to be performed, so that I had enough knowledge to answer any questions from the sales director or any other area of the hotel.
  • Planning and organizing all the internal events that took place in the hotel, achieving excellent results, fulfilling the objectives of the Human Resources and Sales department, optimizing the investment dedicated to these events.

 

Reservtion Agent
Sep 2012 - Dec 2013 Ritz Carlton Hotel

Responsible for making the hotel reservation and controlling the availability of the hotel.

  • Making reservations for customers, organizing and directing their requests to other areas of the hotel to help them enjoy their stay.
  • Updating the corresponding reservation´s information of groups and travel agencies in the system to avoid overbooking (for reservations made through other medias) and to avoid any misunderstandings of what was sold and what was offered.
  • Improving the communication between the reservations and reception Departments, in order to guarantee an excellent customer experience.
Assistant of Events and Food and Beverages Manager
Jul 2010 - Dec 2010 Hacienda Chicureo golf club

Plan all the events that took place in the Hacienda such as: meetings, birthdays, weddings, launches of new products, golf tournaments, etc.

  • Implementing a new warehouse inventory management system for the different food and beverage outlet, managing to have a more organized process, avoiding losses of products and having confusions between them that occurred in the previous administration.
  • Helping in the coordination of all types of events that took place in the Hacienda, avoiding any kind of mistake during the events and decreasing unexpected issues and problematic situations.
  • Planning the shift of the staff and supervising them to ensure that there were always the necessary number of trained people in each food and beverage outlet.
  • Supervising the operation of the different outlets of sale of food and beverages, ensuring a correct operation in every spot, with the necessary stock and excellent customer service.
Whatever Whenever Agent
Jan 2010 - Jun 2010 W Hotels

Responsible for fulfilling the requirements and wishes of the guests of W Santiago Hotel, and taking care of the call center.

  • Fulfilling the needs and wishes of guests of the hotel, helping the customers to enjoy the Whatever / Whenever service, which is exclusive and unique to W Hotels. I proactively and empathetically helped the W Santiago guests to live the experience "W", obtaining a high level of customer´s satisfaction.

Education

Master of Business Administration, MBA
Mar 2017 - Dec 2018 Universidad Andrés Bello
Business Administration
Mar 2014 - Dec 2016 Universidad Andrés Bello
BBA in Hospitality Management
Jan 2011 - Dec 2011 Les Roches
Hotel Management
Mar 2006 - Dec 2009 Inacap

First Name

Luigi Filippo

Last Name

Valdatta Crisosto