The Crewmember - At Raising Cane's, "What We Do" is serve the Perfect Box, Fast, Friendly, Clean & Have Fun! A Crewmember has the primary responsibility of providing a positive Customer experience, including ensuring all food orders are prepared to Raising Cane's standards and working in various areas of the Restaurant (e.g., Front Counter, Dining Room, Kitchen, and Drive Thru). Ultimately, a Crewmember is responsible for upholding Raising Cane's standards. ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE Connect With Us! Not ready to apply? Connect with us for general consideration. keywords: crew member, team member, crew, crew members
Jan 16, 2021
Full time
The Crewmember - At Raising Cane's, "What We Do" is serve the Perfect Box, Fast, Friendly, Clean & Have Fun! A Crewmember has the primary responsibility of providing a positive Customer experience, including ensuring all food orders are prepared to Raising Cane's standards and working in various areas of the Restaurant (e.g., Front Counter, Dining Room, Kitchen, and Drive Thru). Ultimately, a Crewmember is responsible for upholding Raising Cane's standards. ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE Connect With Us! Not ready to apply? Connect with us for general consideration. keywords: crew member, team member, crew, crew members
OverviewWe're excited to have now joined the 7-Eleven family of stores!The Restaurant Associate is responsible for providing prompt, efficient, effective safe and courteous quality food service to the guest. These objectives are obtained through quality of guests, merchandising handling, cleaning, maintenance, safety, security, and other general duties as assigned.Cultivate a GUEST in Mind Culture.1. Focus on the wildly important.2. Be a leader.3. Be committed to the guest.ResponsibilitiesProvides prompt, courteous service by greeting and assisting guests. Performs duties necessary to maintain stores cleanliness, and basic upkeep (food preparation areas, shelves, counter space, etc.), ensuring that areas are sanitary and presentable at all times. Complies with all food safety behaviors including but not limited to proper food handling procedures, temperature requirements, and bad merchandise record. (All Restaurant Associates are required to wear latex gloves while handling and preparing food products.) Maintains knowledge of all products offerings and promotions. Supports advertising campaigns, sales promotions, and properly displays food. (Building and taking down of display) Maintains 100% in-store efficiency on top selling menu items. Receives product from vendor and follows correct procedures (building and taking down displays.) In addition to assisting management with ordering and vendor check-in. Monitors food activities to ensure that guests receive exceptional service. Examine food products to ensure that it is correctly priced. (Inventory levels, pricing, stocking and rotating merchandise.) Keeps food service display fully stocked, ensuring merchandise faces front at all times. Prepares food items per required menu and recipe for affiliated stores. Assembles high-margin products as directed by Food Service or Facility Manager. Follows Company policies and procedures, and all laws governing beverage and tobacco sales. Follows all credit card, money order, and check cashing policies. Regularly looks for, and eliminates safety hazards. Reports unsafe acts or conditions to management. Prepares required accident/incident reports; immediately reporting such activity to management. Uses suggestive selling techniques, when operating the cash register, and all point-of-sales equipment. Follows Company policies and procedures established to prevent loss of cash and merchandise due to actions by employees, vendors, and guests. Safeguards cash and merchandise; follows Company robbery prevention and reaction procedures as provided in the Emergency Response Reporting Procedures and Policy Manual. Reacts to and reports customer complaints tactfully and promptly. Maintains a professional personal appearance in accordance with Company Uniform and Personal Appearance Policy. Reports to work on time and when scheduled. Performs other duties as assigned.QualificationsEducation and ExperienceHigh School diploma or GED is preferred. Previous food service experience is preferred. Must maintain current food handlers or food safety certification as required by county. Must be authorized to work in the United States.Knowledge and SkillsDemonstrates sales and customer services skills. Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and to speak effectively before customers and employees. Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to exercise sound judgment and work with minimum supervision. Ability to perform basic computer skills.Physical FunctionsMust be able to stand and/or walk for full shift. Ability to occasionally lift and/or carry up to 50 pounds from ground to overhead, and/or 60 pounds from ground to waist level, up to thirty minutes of workday (i.e., assisting in stocking/maintaining inventory levels). Ability to push, and pull with arms up to a force of 128 pounds (i.e., utilizing hand truck.) Ability to bend at the waist with some twisting, up to one hour of the workday. May be required to climb a ladder and/or stool, kneel or crouch to store or retrieve materials and/or place or remove signs. Ability to grasp, reach, and manipulate objects with hands all day. This handwork requires eye-hand coordination and may require bilateral coordination of hands, up to four hours of the workday.Working ConditionsEmployee performs approximately 95% of work indoors. Outside work will be required. Employee is exposed to intermittent indoor cold temperature extremes when working in the walk-in cooler and/or freezer.Work ScheduleCommitted to work assigned hours. Must be able to work flexible hours (nights, weekends, and holidays.) Stores operate 24 hours a day, 7 days a week.Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Essential functions are job duties that an employee must be able to perform with or without reasonable accommodation. All of the responsibilities listed above are considered essential job functions to this position.This job description is subject to change at any time.
Jan 16, 2021
Full time
OverviewWe're excited to have now joined the 7-Eleven family of stores!The Restaurant Associate is responsible for providing prompt, efficient, effective safe and courteous quality food service to the guest. These objectives are obtained through quality of guests, merchandising handling, cleaning, maintenance, safety, security, and other general duties as assigned.Cultivate a GUEST in Mind Culture.1. Focus on the wildly important.2. Be a leader.3. Be committed to the guest.ResponsibilitiesProvides prompt, courteous service by greeting and assisting guests. Performs duties necessary to maintain stores cleanliness, and basic upkeep (food preparation areas, shelves, counter space, etc.), ensuring that areas are sanitary and presentable at all times. Complies with all food safety behaviors including but not limited to proper food handling procedures, temperature requirements, and bad merchandise record. (All Restaurant Associates are required to wear latex gloves while handling and preparing food products.) Maintains knowledge of all products offerings and promotions. Supports advertising campaigns, sales promotions, and properly displays food. (Building and taking down of display) Maintains 100% in-store efficiency on top selling menu items. Receives product from vendor and follows correct procedures (building and taking down displays.) In addition to assisting management with ordering and vendor check-in. Monitors food activities to ensure that guests receive exceptional service. Examine food products to ensure that it is correctly priced. (Inventory levels, pricing, stocking and rotating merchandise.) Keeps food service display fully stocked, ensuring merchandise faces front at all times. Prepares food items per required menu and recipe for affiliated stores. Assembles high-margin products as directed by Food Service or Facility Manager. Follows Company policies and procedures, and all laws governing beverage and tobacco sales. Follows all credit card, money order, and check cashing policies. Regularly looks for, and eliminates safety hazards. Reports unsafe acts or conditions to management. Prepares required accident/incident reports; immediately reporting such activity to management. Uses suggestive selling techniques, when operating the cash register, and all point-of-sales equipment. Follows Company policies and procedures established to prevent loss of cash and merchandise due to actions by employees, vendors, and guests. Safeguards cash and merchandise; follows Company robbery prevention and reaction procedures as provided in the Emergency Response Reporting Procedures and Policy Manual. Reacts to and reports customer complaints tactfully and promptly. Maintains a professional personal appearance in accordance with Company Uniform and Personal Appearance Policy. Reports to work on time and when scheduled. Performs other duties as assigned.QualificationsEducation and ExperienceHigh School diploma or GED is preferred. Previous food service experience is preferred. Must maintain current food handlers or food safety certification as required by county. Must be authorized to work in the United States.Knowledge and SkillsDemonstrates sales and customer services skills. Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and to speak effectively before customers and employees. Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to exercise sound judgment and work with minimum supervision. Ability to perform basic computer skills.Physical FunctionsMust be able to stand and/or walk for full shift. Ability to occasionally lift and/or carry up to 50 pounds from ground to overhead, and/or 60 pounds from ground to waist level, up to thirty minutes of workday (i.e., assisting in stocking/maintaining inventory levels). Ability to push, and pull with arms up to a force of 128 pounds (i.e., utilizing hand truck.) Ability to bend at the waist with some twisting, up to one hour of the workday. May be required to climb a ladder and/or stool, kneel or crouch to store or retrieve materials and/or place or remove signs. Ability to grasp, reach, and manipulate objects with hands all day. This handwork requires eye-hand coordination and may require bilateral coordination of hands, up to four hours of the workday.Working ConditionsEmployee performs approximately 95% of work indoors. Outside work will be required. Employee is exposed to intermittent indoor cold temperature extremes when working in the walk-in cooler and/or freezer.Work ScheduleCommitted to work assigned hours. Must be able to work flexible hours (nights, weekends, and holidays.) Stores operate 24 hours a day, 7 days a week.Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Essential functions are job duties that an employee must be able to perform with or without reasonable accommodation. All of the responsibilities listed above are considered essential job functions to this position.This job description is subject to change at any time.
The Crewmember - At Raising Cane's, "What We Do" is serve the Perfect Box, Fast, Friendly, Clean & Have Fun! A Crewmember has the primary responsibility of providing a positive Customer experience, including ensuring all food orders are prepared to Raising Cane's standards and working in various areas of the Restaurant (e.g., Front Counter, Dining Room, Kitchen, and Drive Thru). Ultimately, a Crewmember is responsible for upholding Raising Cane's standards. ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE Connect With Us! Not ready to apply? Connect with us for general consideration. keywords: crew member, team member, crew, crew members
Jan 16, 2021
Full time
The Crewmember - At Raising Cane's, "What We Do" is serve the Perfect Box, Fast, Friendly, Clean & Have Fun! A Crewmember has the primary responsibility of providing a positive Customer experience, including ensuring all food orders are prepared to Raising Cane's standards and working in various areas of the Restaurant (e.g., Front Counter, Dining Room, Kitchen, and Drive Thru). Ultimately, a Crewmember is responsible for upholding Raising Cane's standards. ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE Connect With Us! Not ready to apply? Connect with us for general consideration. keywords: crew member, team member, crew, crew members
The Crewmember - At Raising Cane's, "What We Do" is serve the Perfect Box, Fast, Friendly, Clean & Have Fun! A Crewmember has the primary responsibility of providing a positive Customer experience, including ensuring all food orders are prepared to Raising Cane's standards and working in various areas of the Restaurant (e.g., Front Counter, Dining Room, Kitchen, and Drive Thru). Ultimately, a Crewmember is responsible for upholding Raising Cane's standards. ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE Connect With Us! Not ready to apply? Connect with us for general consideration. keywords: crew member, team member, crew, crew members
Jan 16, 2021
Full time
The Crewmember - At Raising Cane's, "What We Do" is serve the Perfect Box, Fast, Friendly, Clean & Have Fun! A Crewmember has the primary responsibility of providing a positive Customer experience, including ensuring all food orders are prepared to Raising Cane's standards and working in various areas of the Restaurant (e.g., Front Counter, Dining Room, Kitchen, and Drive Thru). Ultimately, a Crewmember is responsible for upholding Raising Cane's standards. ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE Connect With Us! Not ready to apply? Connect with us for general consideration. keywords: crew member, team member, crew, crew members
The Crewmember - At Raising Cane's, "What We Do" is serve the Perfect Box, Fast, Friendly, Clean & Have Fun! A Crewmember has the primary responsibility of providing a positive Customer experience, including ensuring all food orders are prepared to Raising Cane's standards and working in various areas of the Restaurant (e.g., Front Counter, Dining Room, Kitchen, and Drive Thru). Ultimately, a Crewmember is responsible for upholding Raising Cane's standards. ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE Connect With Us! Not ready to apply? Connect with us for general consideration. keywords: crew member, team member, crew, crew members
Jan 16, 2021
Full time
The Crewmember - At Raising Cane's, "What We Do" is serve the Perfect Box, Fast, Friendly, Clean & Have Fun! A Crewmember has the primary responsibility of providing a positive Customer experience, including ensuring all food orders are prepared to Raising Cane's standards and working in various areas of the Restaurant (e.g., Front Counter, Dining Room, Kitchen, and Drive Thru). Ultimately, a Crewmember is responsible for upholding Raising Cane's standards. ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE Connect With Us! Not ready to apply? Connect with us for general consideration. keywords: crew member, team member, crew, crew members
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Heres what we need: Front of House Team Members are the face of Torchys Tacos to our guests. A Front of House Team Member must be outgoing and friendly and provide a Damn Good customer service experience for our guests every single time in a fast-paced, high volume environment. Responsibilities may include the following positions: Cashier, Runner, and Busser. QUE-SOheres what youll need: Working in a fast-paced, high volume environment Providing Damn Good customer service to our guests every single time Working with a Point of Sale system if placed in a Cashier position Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! Lets TACO bout perks: Sweet discounts Benefits including health insurance and paid vacation after 1 year of employment 401(k) after 6 months Hourly pay plus tips Flexible schedules The ability to express your individuality Incredible growth opportunities. This is more than just a jobit can lead to a Damn Good career!
Jan 16, 2021
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Heres what we need: Front of House Team Members are the face of Torchys Tacos to our guests. A Front of House Team Member must be outgoing and friendly and provide a Damn Good customer service experience for our guests every single time in a fast-paced, high volume environment. Responsibilities may include the following positions: Cashier, Runner, and Busser. QUE-SOheres what youll need: Working in a fast-paced, high volume environment Providing Damn Good customer service to our guests every single time Working with a Point of Sale system if placed in a Cashier position Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! Lets TACO bout perks: Sweet discounts Benefits including health insurance and paid vacation after 1 year of employment 401(k) after 6 months Hourly pay plus tips Flexible schedules The ability to express your individuality Incredible growth opportunities. This is more than just a jobit can lead to a Damn Good career!
NewcrestImage is hiring a Guest Service Representative for one of our amazing hotels within our portfolio of over 30 properties.NewcrestImage is a premier company in the hospitality space that designs, builds and operates state-of-the-art hotels for the most renowned brands in the industry. We are a trendsetting company that is acutely focused on culture and that strives to "genuinely care for people so their lives are enriched." We are currently looking for a Guest Service Representative that will be responsible for maximizing revenue opportunities.In terms of key responsibilities, first and foremost and just like every other position within our company, this role will advance NewcrestImage's core values of People come First, Communication is Knowledge, Giving is Fun, Experiences are Memorable and Response-Ability is Ours. Some of the key responsibilities of the role are as follows:Greet guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner.Process guest registrations, maintaining the property management system with the most up-to-date information and quickly and accurately entering guest information.Provide quick and efficient check-in and check-out experiences for guests.Greet each and every guest with a smile, however busy and whatever time of day.Work closely with the entire team to ensure the hotel meets or exceeds NewcrestImage and Brand Standards for Guest Satisfaction.Demonstrate a high level of integrity, take ownership of personal actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company's policies and procedures.REQUIREMENTS:High School degreeAbility to communicate effectively both verbally and in writingWell-groomed and professional in appearanceWilling to work on weekends and holidays if requiredEffective communication skillsNewcrestImage is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Jan 16, 2021
Full time
NewcrestImage is hiring a Guest Service Representative for one of our amazing hotels within our portfolio of over 30 properties.NewcrestImage is a premier company in the hospitality space that designs, builds and operates state-of-the-art hotels for the most renowned brands in the industry. We are a trendsetting company that is acutely focused on culture and that strives to "genuinely care for people so their lives are enriched." We are currently looking for a Guest Service Representative that will be responsible for maximizing revenue opportunities.In terms of key responsibilities, first and foremost and just like every other position within our company, this role will advance NewcrestImage's core values of People come First, Communication is Knowledge, Giving is Fun, Experiences are Memorable and Response-Ability is Ours. Some of the key responsibilities of the role are as follows:Greet guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner.Process guest registrations, maintaining the property management system with the most up-to-date information and quickly and accurately entering guest information.Provide quick and efficient check-in and check-out experiences for guests.Greet each and every guest with a smile, however busy and whatever time of day.Work closely with the entire team to ensure the hotel meets or exceeds NewcrestImage and Brand Standards for Guest Satisfaction.Demonstrate a high level of integrity, take ownership of personal actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company's policies and procedures.REQUIREMENTS:High School degreeAbility to communicate effectively both verbally and in writingWell-groomed and professional in appearanceWilling to work on weekends and holidays if requiredEffective communication skillsNewcrestImage is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Job SummaryWhat you will be doingPerform all daily audit functions for front office and each outlet of the hotel.Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.Complete back-up of front office computer system and night audit program daily (if applicable).Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).Understand, know and follow management company's accounting and credit policies and procedures.Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.Property Description8400 Freeport Pkwy, Irving, Texas 75063Touch down for a rewarding stay at Dallas/Fort Worth Airport Marriott, featuring elegant event and public spaces. Located next door to DFW International Airport, we provide complimentary shuttle service to and from the transportation hub for your convenience.RequirementsWhat we are looking forFocus and maintain attention to tasks, and complete work assignments on time despite frequent interruptionsHigh work ethic and self-initiativeMay be required to work varying schedules to include nights, weekends, and holidaysSomeone who enjoys working as and being part of a team that provides great experiences for our Guests!
Jan 16, 2021
Full time
Job SummaryWhat you will be doingPerform all daily audit functions for front office and each outlet of the hotel.Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.Complete back-up of front office computer system and night audit program daily (if applicable).Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).Understand, know and follow management company's accounting and credit policies and procedures.Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.Property Description8400 Freeport Pkwy, Irving, Texas 75063Touch down for a rewarding stay at Dallas/Fort Worth Airport Marriott, featuring elegant event and public spaces. Located next door to DFW International Airport, we provide complimentary shuttle service to and from the transportation hub for your convenience.RequirementsWhat we are looking forFocus and maintain attention to tasks, and complete work assignments on time despite frequent interruptionsHigh work ethic and self-initiativeMay be required to work varying schedules to include nights, weekends, and holidaysSomeone who enjoys working as and being part of a team that provides great experiences for our Guests!
Manager, Product Manager GME (Finance)From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future - for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.What will I be doing? As a Product Manager, you will play a key role in informing the direction of a particular portion of the strategy and roadmap for Hilton's Groups, Meetings and Events (GM) product family. You will capture the voice of key personas and conduct deep market and data analysis to create data-directed recommendations to guide product design, development and delivery. Your goal, along with the GM product and delivery teams is to drive significant growth in revenue and transform experiences for all event planners and the operators and suppliers who support them.You will document the detailed requirements for solutions and work with the agile delivery teams, which includes design, software engineering, scrum and project management, user acceptance testing, release management and quality assurance. You will also interact with multi-functional teams combining technology, sales, marketing, loyalty, customer support, commercial services, and regional SME's. Bring your Product Management skills to the GM Team!More specifically, you will: Interact directly with event planners, suppliers, hotel owners and operators to understand their needs in detail and how these needs fit into the big picture solution set. Lead multi-functional interactions and debates for discovery and delivery. Assist in crafting wireframes and user stories as needed in collaboration with multiple teams. Write stories and manage or participate in the agile backlog for a delivery team. Conduct detailed competitive and comparative analysis and ensure the team knows the latest developments in the industry to inform strategic and tactical decision-making. Develop data-directed recommendations with executive summaries and backup details by requesting and analyzing data from various sources. Present findings and capture feedback from product management and multi-functional teams. Lead or participate in special projects as directed. What are we looking for? We believe the success in this role will demonstrate itself through the following attributes and skills: Broad technical understanding of architecture, software development, and third-party API's Ability to collaborate effectively, influence, and form positive partnerships on large scale projects with team members in groups and levels across a matrixed organization Effective switch-tasking, handling multiple projects and priorities under time constraints to effectively balance concurrent demands To fulfill this role successfully, you should demonstrate the following minimum qualifications: Seven (7) years of work experience in Technology or related field Two (2) years of product management experience within technology Experience partnering with cross-functional teams and collecting requirements across a medium to large corporate environment Willingness to Travel - 20% It would be helpful in this position for you to demonstrate the following capabilities and distinctions: Bachelor's Degree, or Associate's Degree with six (6+) years of Technology related experience, or High School Degree/GED with twelve (12+) years of Technology related experience Nine (9+) years of work experience in Technology or related field Demonstrable experience in an agile development environment Experience in Meetings and Events and/or the hospitality industry What is it like working for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all!We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Jan 16, 2021
Full time
Manager, Product Manager GME (Finance)From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future - for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.What will I be doing? As a Product Manager, you will play a key role in informing the direction of a particular portion of the strategy and roadmap for Hilton's Groups, Meetings and Events (GM) product family. You will capture the voice of key personas and conduct deep market and data analysis to create data-directed recommendations to guide product design, development and delivery. Your goal, along with the GM product and delivery teams is to drive significant growth in revenue and transform experiences for all event planners and the operators and suppliers who support them.You will document the detailed requirements for solutions and work with the agile delivery teams, which includes design, software engineering, scrum and project management, user acceptance testing, release management and quality assurance. You will also interact with multi-functional teams combining technology, sales, marketing, loyalty, customer support, commercial services, and regional SME's. Bring your Product Management skills to the GM Team!More specifically, you will: Interact directly with event planners, suppliers, hotel owners and operators to understand their needs in detail and how these needs fit into the big picture solution set. Lead multi-functional interactions and debates for discovery and delivery. Assist in crafting wireframes and user stories as needed in collaboration with multiple teams. Write stories and manage or participate in the agile backlog for a delivery team. Conduct detailed competitive and comparative analysis and ensure the team knows the latest developments in the industry to inform strategic and tactical decision-making. Develop data-directed recommendations with executive summaries and backup details by requesting and analyzing data from various sources. Present findings and capture feedback from product management and multi-functional teams. Lead or participate in special projects as directed. What are we looking for? We believe the success in this role will demonstrate itself through the following attributes and skills: Broad technical understanding of architecture, software development, and third-party API's Ability to collaborate effectively, influence, and form positive partnerships on large scale projects with team members in groups and levels across a matrixed organization Effective switch-tasking, handling multiple projects and priorities under time constraints to effectively balance concurrent demands To fulfill this role successfully, you should demonstrate the following minimum qualifications: Seven (7) years of work experience in Technology or related field Two (2) years of product management experience within technology Experience partnering with cross-functional teams and collecting requirements across a medium to large corporate environment Willingness to Travel - 20% It would be helpful in this position for you to demonstrate the following capabilities and distinctions: Bachelor's Degree, or Associate's Degree with six (6+) years of Technology related experience, or High School Degree/GED with twelve (12+) years of Technology related experience Nine (9+) years of work experience in Technology or related field Demonstrable experience in an agile development environment Experience in Meetings and Events and/or the hospitality industry What is it like working for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all!We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
DescriptionJOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Other duties as assignedEDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GEDKNOWLEDGE, SKILLS AND ABILITIES Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills
Jan 16, 2021
Full time
DescriptionJOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Other duties as assignedEDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GEDKNOWLEDGE, SKILLS AND ABILITIES Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills
JOB SUMMARY:The Recruiter is responsible for researching, developing and implementing effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the property.ESSENTIAL JOB FUNCTIONS:Identifies and implements efficient and effective sourcing and recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.Attends and participates in high school, college and trade school job fairs, and other community events, hiring events and recruiting sessions.Collaborates with department managers to identify key hiring criteria.Screens applications and selects qualified candidates.Schedules interviews; oversees preparation of interview questions and other hiring and selection materials.Assists with the interview process, attending and conducting interviews with managers, directors, and other stakeholders. Solicits feedback on status of applicants.Collaborates with the hiring manager and/or other human resource staff during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details.Ensures compliance with federal, state, and local employment laws and regulations, and company policies.Performs onboarding of new hires.Performs other duties as assigned.MINIMUM QUALIFICATIONS:Bachelor's degree in Human Resources or related field or equivalent work experience required.At least 3 years managing all phases of the recruitment and hiring process highly preferred.Valid driver's license and ability to meet the requirements of driver insurability as established by the insurance carrier required.Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.Excellent time management skills and proven ability to meet deadlines.Excellent oral and written communication skills.Excellent interpersonal skills with good negotiation skills.Proactive and independent with the ability to take initiative.Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems.Bi-lingual in Spanish preferred.Previous experience recruiting for Food & Beverage or Hospitality fields valued.Ability to form strong workplace relationships at all levels of the organization.ADDITIONAL QUALIFICATIONS:Excellent time management skills and proven ability to meet deadlines.Excellent oral and written communication skills.Excellent interpersonal skills with good negotiation skills.Proactive and independent with the ability to take initiative.Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems.Bi-lingual in Spanish preferred.Previous experience recruiting for Food & Beverage or Hospitality fields valued.Ability to form strong workplace relationships at all levels of the organization.BENEFITS INCLUDE:Medical, Dental, and Vision InsuranceLong-term, Short-term, Life insurance401k7 paid HolidaysVacation and Personal time offAssociate-level access to some resort amenitiesAssociate discounts on retail itemsAssociate discount at all Crescent Hotels and Resorts properties Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Jan 16, 2021
Full time
JOB SUMMARY:The Recruiter is responsible for researching, developing and implementing effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the property.ESSENTIAL JOB FUNCTIONS:Identifies and implements efficient and effective sourcing and recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.Attends and participates in high school, college and trade school job fairs, and other community events, hiring events and recruiting sessions.Collaborates with department managers to identify key hiring criteria.Screens applications and selects qualified candidates.Schedules interviews; oversees preparation of interview questions and other hiring and selection materials.Assists with the interview process, attending and conducting interviews with managers, directors, and other stakeholders. Solicits feedback on status of applicants.Collaborates with the hiring manager and/or other human resource staff during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details.Ensures compliance with federal, state, and local employment laws and regulations, and company policies.Performs onboarding of new hires.Performs other duties as assigned.MINIMUM QUALIFICATIONS:Bachelor's degree in Human Resources or related field or equivalent work experience required.At least 3 years managing all phases of the recruitment and hiring process highly preferred.Valid driver's license and ability to meet the requirements of driver insurability as established by the insurance carrier required.Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.Excellent time management skills and proven ability to meet deadlines.Excellent oral and written communication skills.Excellent interpersonal skills with good negotiation skills.Proactive and independent with the ability to take initiative.Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems.Bi-lingual in Spanish preferred.Previous experience recruiting for Food & Beverage or Hospitality fields valued.Ability to form strong workplace relationships at all levels of the organization.ADDITIONAL QUALIFICATIONS:Excellent time management skills and proven ability to meet deadlines.Excellent oral and written communication skills.Excellent interpersonal skills with good negotiation skills.Proactive and independent with the ability to take initiative.Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems.Bi-lingual in Spanish preferred.Previous experience recruiting for Food & Beverage or Hospitality fields valued.Ability to form strong workplace relationships at all levels of the organization.BENEFITS INCLUDE:Medical, Dental, and Vision InsuranceLong-term, Short-term, Life insurance401k7 paid HolidaysVacation and Personal time offAssociate-level access to some resort amenitiesAssociate discounts on retail itemsAssociate discount at all Crescent Hotels and Resorts properties Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Posting Date Dec 30, 2020Job Number Job Category Finance & AccountingLocation Residence Inn Dallas Richardson, 1040 Waterwood Drive, Richardson, Texas, United States VIEW ON MAP Brand Residence InnSchedule Full-TimeRelocation? NPosition Type Non-Management Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World™ at Residence Inn by Marriott. Job Summary Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Jan 16, 2021
Full time
Posting Date Dec 30, 2020Job Number Job Category Finance & AccountingLocation Residence Inn Dallas Richardson, 1040 Waterwood Drive, Richardson, Texas, United States VIEW ON MAP Brand Residence InnSchedule Full-TimeRelocation? NPosition Type Non-Management Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World™ at Residence Inn by Marriott. Job Summary Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Kitchen Assistant (Finance)With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Kitchen Assistant in Harlingen, Texas. What you'll do: The Kitchen Assistant performs cleaning, washing and preparation duties as required to support kitchen operations. This position assists cooks and kitchen supervisors to ensure that the kitchen is run in a smooth and efficient manner and complies with all food health and safety regulations. Your job will include: Ensure that the kitchen complies with all food health and safety regulation s. Clean and wash the full kitchen area, including refrigerators, freezers and storage rooms. Sanitize all food preparation areas according to established standards. Wash and appropriately store all cooking appliances, instruments, utensils, cutting boards and dishes. Sweep and mop kitchen floors and wipe down kitchen walls. Unload, organize and store food supplies. Transfer meal ingredients for storage areas to the kitchen per instructions. Wash, clean, peel, cut, chop and otherwise prepare ingredients as needed . Remove garbage and wash garbage cans. Record and report notable food waste as seen from customer leftovers. Complete all tasks in a timely and thorough manner. Experience & skills you'll need: High school diploma, or the equivalent combination of education and experience. Some experience working in kitchens and a food handler's license preferred. Sound knowledge of food health and safety regulations. Exceptional organizational and time management skills and the ability to work in a fast-paced team environment . Ability to stand for extended periods of time. Willingness and ability to work flexible shifts, which may include evenings and weekends. We invite you to visit our web site at for additional information regarding our exceptional resort communities.As an Equal Opportunity Employer, we welcome and thank all applicants.
Jan 16, 2021
Full time
Kitchen Assistant (Finance)With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Kitchen Assistant in Harlingen, Texas. What you'll do: The Kitchen Assistant performs cleaning, washing and preparation duties as required to support kitchen operations. This position assists cooks and kitchen supervisors to ensure that the kitchen is run in a smooth and efficient manner and complies with all food health and safety regulations. Your job will include: Ensure that the kitchen complies with all food health and safety regulation s. Clean and wash the full kitchen area, including refrigerators, freezers and storage rooms. Sanitize all food preparation areas according to established standards. Wash and appropriately store all cooking appliances, instruments, utensils, cutting boards and dishes. Sweep and mop kitchen floors and wipe down kitchen walls. Unload, organize and store food supplies. Transfer meal ingredients for storage areas to the kitchen per instructions. Wash, clean, peel, cut, chop and otherwise prepare ingredients as needed . Remove garbage and wash garbage cans. Record and report notable food waste as seen from customer leftovers. Complete all tasks in a timely and thorough manner. Experience & skills you'll need: High school diploma, or the equivalent combination of education and experience. Some experience working in kitchens and a food handler's license preferred. Sound knowledge of food health and safety regulations. Exceptional organizational and time management skills and the ability to work in a fast-paced team environment . Ability to stand for extended periods of time. Willingness and ability to work flexible shifts, which may include evenings and weekends. We invite you to visit our web site at for additional information regarding our exceptional resort communities.As an Equal Opportunity Employer, we welcome and thank all applicants.
Event Coordinator (Finance)Do you have an outgoing and friendly personality? If you love building relationships and serving others you might be a great fit as an Event Coordinator at Walters Wedding Estates.We are actively seeking candidates with a passion for providing excellent hospitality. This person enjoys working with others and strives to provide the best possible experience for their guests. An Event Coordinator enjoys detailed work and getting things done right. An Event Coordinator is confident in their ability to communicate with co-workers and guests.Our ideal candidate possesses the following qualifications Takes Extreme Ownership of their responsibilities Is Enthusiastic about helping our clients Is Detail-Oriented in all tasks Is Confident in their abilities Is an Excellent Communicator with a Positive Attitude Major Tasks and Key Responsibilities Attend Details Meetings and leads rehearsals Oversee wedding ceremony processional and recessional Complete coordinator tasks during the reception Work as a part of the banquet team Maintain venue cleanliness at all times Job Overview and Requirements Location: Aristide Flower Mound Job Hours: Part-Time, Weekends and Evenings Pay: $14-$16Hourly Required Education: High School Diploma or equivalent Required Experience: Food and Beverage experience preferred Certifications: TABC, Serve Safe Food Handlers Physical Requirements: Able to lift 30 lbs frequently, stand/walk 8-12 hours Other: Minimum 18 years of age, reliable transportation required Headquartered in Dallas, Walters Hospitality opened its doors in 2006. Walters Hospitality owns and operates a spectrum of properties including Wedding and Event Venues, Catering Facilities, Restaurants and Lodging. Our portfolio contains some of the most distinctive event sites in the markets we serve. Walters Hospitality is nationally recognized by The Knot and Wedding Wire as offering several of the Top Venues in America.
Jan 16, 2021
Full time
Event Coordinator (Finance)Do you have an outgoing and friendly personality? If you love building relationships and serving others you might be a great fit as an Event Coordinator at Walters Wedding Estates.We are actively seeking candidates with a passion for providing excellent hospitality. This person enjoys working with others and strives to provide the best possible experience for their guests. An Event Coordinator enjoys detailed work and getting things done right. An Event Coordinator is confident in their ability to communicate with co-workers and guests.Our ideal candidate possesses the following qualifications Takes Extreme Ownership of their responsibilities Is Enthusiastic about helping our clients Is Detail-Oriented in all tasks Is Confident in their abilities Is an Excellent Communicator with a Positive Attitude Major Tasks and Key Responsibilities Attend Details Meetings and leads rehearsals Oversee wedding ceremony processional and recessional Complete coordinator tasks during the reception Work as a part of the banquet team Maintain venue cleanliness at all times Job Overview and Requirements Location: Aristide Flower Mound Job Hours: Part-Time, Weekends and Evenings Pay: $14-$16Hourly Required Education: High School Diploma or equivalent Required Experience: Food and Beverage experience preferred Certifications: TABC, Serve Safe Food Handlers Physical Requirements: Able to lift 30 lbs frequently, stand/walk 8-12 hours Other: Minimum 18 years of age, reliable transportation required Headquartered in Dallas, Walters Hospitality opened its doors in 2006. Walters Hospitality owns and operates a spectrum of properties including Wedding and Event Venues, Catering Facilities, Restaurants and Lodging. Our portfolio contains some of the most distinctive event sites in the markets we serve. Walters Hospitality is nationally recognized by The Knot and Wedding Wire as offering several of the Top Venues in America.
Seasonal Line Cook (Finance)Ready to make a big change? We are a team of adventurous Hospitality workers. We are now hiring enthusiastic kitchen staff with a range of experience from prep/steward through line cook to join our team!You will be working in a busy environment. Resort and high volume kitchen experience is considered an asset in this role!If you have a specialty skill like experience with Sushi or a prize winning pie we want to hear about it! Responsibilities and Duties: Prepare and cook menu items by following instructions and adhering to standardized recipes and specifications Ensure that the food preparation, quality and presentation meets organizational standards Maintain a clean and safe working environment by maintaining occupational health & safety standards (e.g., WHMIS labels, food handling and storage, hygiene etc.) Help keep track of kitchen inventory, including food, supplies and equipment Perform kitchen work station opening and closing duties as required Report any concerns, incidents, losses or damages to Sous Chef and Supervisor Other related duties as required HOW OUR PROGRAM WORKS Opportunity to Travel across America and enjoy different experiences in a number of different locations. Full time contracts lasting 6 months Opportunity to switch to a new location at the end of your contract! There are no fees for job seekers Once your time has been completed, you'll walk away with new job references, new friends, and memories to last a lifetime. STAFF ACCOMMODATIONS Staff accommodations available for all Mobilize staff Employee is responsible for relocation and housing cost The program works in groups employees, so if you have friends you would like to live and travel with, make sure you apply together! ELIGIBILITY 1 Year customer kitchen experience Age 21 or older Must be legally able to work in America Have high school diploma Clean background check A sense of adventure!!!
Jan 16, 2021
Full time
Seasonal Line Cook (Finance)Ready to make a big change? We are a team of adventurous Hospitality workers. We are now hiring enthusiastic kitchen staff with a range of experience from prep/steward through line cook to join our team!You will be working in a busy environment. Resort and high volume kitchen experience is considered an asset in this role!If you have a specialty skill like experience with Sushi or a prize winning pie we want to hear about it! Responsibilities and Duties: Prepare and cook menu items by following instructions and adhering to standardized recipes and specifications Ensure that the food preparation, quality and presentation meets organizational standards Maintain a clean and safe working environment by maintaining occupational health & safety standards (e.g., WHMIS labels, food handling and storage, hygiene etc.) Help keep track of kitchen inventory, including food, supplies and equipment Perform kitchen work station opening and closing duties as required Report any concerns, incidents, losses or damages to Sous Chef and Supervisor Other related duties as required HOW OUR PROGRAM WORKS Opportunity to Travel across America and enjoy different experiences in a number of different locations. Full time contracts lasting 6 months Opportunity to switch to a new location at the end of your contract! There are no fees for job seekers Once your time has been completed, you'll walk away with new job references, new friends, and memories to last a lifetime. STAFF ACCOMMODATIONS Staff accommodations available for all Mobilize staff Employee is responsible for relocation and housing cost The program works in groups employees, so if you have friends you would like to live and travel with, make sure you apply together! ELIGIBILITY 1 Year customer kitchen experience Age 21 or older Must be legally able to work in America Have high school diploma Clean background check A sense of adventure!!!
NewcrestImage is hiring a Night Auditor for one of our amazing hotels within our portfolio of over 30 properties.NewcrestImage is a premier company in the hospitality space that designs, builds and operates state-of-the-art hotels for the most renowned brands in the industry. We are a trendsetting company that is acutely focused on culture and that strives to "genuinely care for people so their lives are enriched." We are currently looking for a Night Auditor that will be responsible for maximizing revenue opportunities.In terms of key responsibilities, first and foremost and just like every other position within our company, this role will advance NewcrestImage's core values of People come First, Communication is Knowledge, Giving is Fun, Experiences are Memorable and Response-Ability is Ours. Some of the key responsibilities of the role are as follows:Greet guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner.Process guest registrations, maintaining the property management system with the most up-to-date information and quickly and accurately entering guest information.Provide quick and efficient check-in and check-out experiences for guests.Greet each and every guest with a smile, however busy and whatever time of day.Work closely with the entire team to ensure the hotel meets or exceeds NewcrestImage and Brand Standards for Guest Satisfaction.Demonstrate a high level of integrity, take ownership of personal actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company's policies and procedures.REQUIREMENTS:High School degreeAbility to communicate effectively both verbally and in writingWell-groomed and professional in appearanceWilling to work on weekends and holidays if requiredEffective communication skillsNewcrestImage is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Jan 16, 2021
Full time
NewcrestImage is hiring a Night Auditor for one of our amazing hotels within our portfolio of over 30 properties.NewcrestImage is a premier company in the hospitality space that designs, builds and operates state-of-the-art hotels for the most renowned brands in the industry. We are a trendsetting company that is acutely focused on culture and that strives to "genuinely care for people so their lives are enriched." We are currently looking for a Night Auditor that will be responsible for maximizing revenue opportunities.In terms of key responsibilities, first and foremost and just like every other position within our company, this role will advance NewcrestImage's core values of People come First, Communication is Knowledge, Giving is Fun, Experiences are Memorable and Response-Ability is Ours. Some of the key responsibilities of the role are as follows:Greet guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner.Process guest registrations, maintaining the property management system with the most up-to-date information and quickly and accurately entering guest information.Provide quick and efficient check-in and check-out experiences for guests.Greet each and every guest with a smile, however busy and whatever time of day.Work closely with the entire team to ensure the hotel meets or exceeds NewcrestImage and Brand Standards for Guest Satisfaction.Demonstrate a high level of integrity, take ownership of personal actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company's policies and procedures.REQUIREMENTS:High School degreeAbility to communicate effectively both verbally and in writingWell-groomed and professional in appearanceWilling to work on weekends and holidays if requiredEffective communication skillsNewcrestImage is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Job Description SummaryThe Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.Prepare General Manager daily, weekly and month end reporting packs.Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.Assist in the washing, drying, and folding of hotel laundry.Act as the security point of contact during various times in the shift.Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience preferred.Previous background from the extended stay industry preferred.Reading and writing skills are utilized when compiling department records, guest registration and reservation informationAbility to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Will be required to work mornings, evening, weekends, and holidays.Additional Job DescriptionBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Jan 16, 2021
Full time
Job Description SummaryThe Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.Prepare General Manager daily, weekly and month end reporting packs.Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.Assist in the washing, drying, and folding of hotel laundry.Act as the security point of contact during various times in the shift.Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience preferred.Previous background from the extended stay industry preferred.Reading and writing skills are utilized when compiling department records, guest registration and reservation informationAbility to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Will be required to work mornings, evening, weekends, and holidays.Additional Job DescriptionBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Revenue Specialist (Finance)The Revenue Management Consolidated Center (RMCC) offers owned, managed, and franchise hotels world-class revenue management talent and tools. The team is responsible for helping hotels consistently grow market share and outperform our competitors.What will I be doing? Do you love developing relationships and using analytics to advise your clients? If so, you should consider a career in Revenue Management at Hilton. As the Revenue Specialist, you will be responsible for maximizing room revenue and growing RevPAR Index (market share) for each hotel in a portfolio of 14 to 25 properties, depending on the complexity of the market, brand, and services provided. As part of a team, you will build and support our culture of entrepreneurship and excellence in supporting our clients. You will: Form a positive relationship with the hotel teams and other key revenue management partners; Achieve the appropriate revenue strategy, including pricing, for all portfolio hotels; and Align with all partners on revenue management strategy and pricing. You will interact with key hotel team members, who include the General Manager, Director of Sales, and Front Office Manager. Other key partners may include Regional Revenue Management team members, management company representatives, and other Commercial Services team members.We believe to achieve a trusting partnership, you will establish rapport with the property teams and demonstrate an understanding of each hotel's market, unique goals, and challenges.More specifically, you will: Conduct a daily strategy and pricing review for each hotel Formulate a plan to improve hotel performance, communicate that plan to the hotel team, and implement the changes in relevant systems, including OnQ R, OnQ RM, and GRO Send targeted daily communications describing relevant strategy and pricing changes On a weekly basis, Revenue Specialists lead RM Meetings, including discussion on future issues such as booking pace, performance statistics, and other hotel-specific goals What are we looking for?Success in this role will demonstrate itself through the following attributes and skills: Effective written, verbal communication, and presentation skills Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others Absolute discretion and confidentiality regarding sensitive information Strong problem solving and resolution skills. Must demonstrate the ability to effectively address any issue in collaboration with others Ability to work well under pressure and effectively handle multiple and concurrent tasks Strong project/time management, and organizational skills Ability to analyze, interpret and explain statistical data, to develop strategies and generate a course of action To fulfill this role successfully, you should demonstrate the following minimum qualifications: High School Diploma/GED One (1) year of professional experience in an analytical or revenue focused role Ability to quickly learn new technology, processes, and programs when required High proficiency with MS Excel, Word, PowerPoint, and Outlook Strong mathematical comprehension It would be helpful in this position for you to demonstrate the following capabilities and distinctions: BA/BS Bachelor's degree in Hospitality, Business Administration, Finance, or Economics or two (2) years or more of analytical experience within revenue management, data management, reservations, or front office operations Hospitality industry experience Proficient in Revenue Management systems, hotel property management systems, and industry related reports What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Jan 16, 2021
Full time
Revenue Specialist (Finance)The Revenue Management Consolidated Center (RMCC) offers owned, managed, and franchise hotels world-class revenue management talent and tools. The team is responsible for helping hotels consistently grow market share and outperform our competitors.What will I be doing? Do you love developing relationships and using analytics to advise your clients? If so, you should consider a career in Revenue Management at Hilton. As the Revenue Specialist, you will be responsible for maximizing room revenue and growing RevPAR Index (market share) for each hotel in a portfolio of 14 to 25 properties, depending on the complexity of the market, brand, and services provided. As part of a team, you will build and support our culture of entrepreneurship and excellence in supporting our clients. You will: Form a positive relationship with the hotel teams and other key revenue management partners; Achieve the appropriate revenue strategy, including pricing, for all portfolio hotels; and Align with all partners on revenue management strategy and pricing. You will interact with key hotel team members, who include the General Manager, Director of Sales, and Front Office Manager. Other key partners may include Regional Revenue Management team members, management company representatives, and other Commercial Services team members.We believe to achieve a trusting partnership, you will establish rapport with the property teams and demonstrate an understanding of each hotel's market, unique goals, and challenges.More specifically, you will: Conduct a daily strategy and pricing review for each hotel Formulate a plan to improve hotel performance, communicate that plan to the hotel team, and implement the changes in relevant systems, including OnQ R, OnQ RM, and GRO Send targeted daily communications describing relevant strategy and pricing changes On a weekly basis, Revenue Specialists lead RM Meetings, including discussion on future issues such as booking pace, performance statistics, and other hotel-specific goals What are we looking for?Success in this role will demonstrate itself through the following attributes and skills: Effective written, verbal communication, and presentation skills Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others Absolute discretion and confidentiality regarding sensitive information Strong problem solving and resolution skills. Must demonstrate the ability to effectively address any issue in collaboration with others Ability to work well under pressure and effectively handle multiple and concurrent tasks Strong project/time management, and organizational skills Ability to analyze, interpret and explain statistical data, to develop strategies and generate a course of action To fulfill this role successfully, you should demonstrate the following minimum qualifications: High School Diploma/GED One (1) year of professional experience in an analytical or revenue focused role Ability to quickly learn new technology, processes, and programs when required High proficiency with MS Excel, Word, PowerPoint, and Outlook Strong mathematical comprehension It would be helpful in this position for you to demonstrate the following capabilities and distinctions: BA/BS Bachelor's degree in Hospitality, Business Administration, Finance, or Economics or two (2) years or more of analytical experience within revenue management, data management, reservations, or front office operations Hospitality industry experience Proficient in Revenue Management systems, hotel property management systems, and industry related reports What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Lead Management Specialist (Finance)The Revenue Management Consolidated Center (RMCC) offers owned, managed, and franchise hotels world-class revenue management talent and tools. The team is responsible for helping hotels consistently grow market share and outperform our competitors.What will I be doing? Do you love developing relationships and strategizing with your customers? If so, we believe you could be a great fit for a career in Revenue Management at Hilton. As the Lead Management Specialist, you will assist hotels, handle sales leads, and produce revenue with proficiency and consistent strategy through qualification, negotiation and closing sales for hotels, via various group and transient lead sources. This role maximizes overall hotel financial profitability and grows RevPAR Index (market share) for each hotel in a portfolio of 15 to 25 properties.Key hotel team members with whom the Lead Management Specialist interacts include the General Manager, Director of Sales, and Front Office Manager.More specifically, you will: Assist hotels, handling all incoming leads with proficiency and consistent strategy that leads to maximizing overall hotel financial profitability and growing RevPAR Index for each hotel in a portfolio of 15 to 25 properties. Represent the hotel by responding to and negotiating with persons inquiring about group and/or transient accommodations. Initiate preparation of proposals and contracts on hotel guestrooms and meeting space with availability and pricing strategy, strategically developed with understanding of each hotel's market, unique goals and challenges. What are we looking for? We are seeking visionaries, who are passionate about customer service and who love the opportunity to improve the guest experience. We believe success will demonstrate itself through the following attributes and skills: Strong customer service and effective written, verbal communication, and presentation skills Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others Strong problem solving and resolution skills. This includes demonstrating the ability to effectively address any issue in collaboration with others. Ability to work well under pressure and effectively balance multiple and concurrent tasks Strong project/time management To fulfill this role successfully, you should demonstrate the following minimum qualifications: One (1) year of sales or related experience Work independently with minimal direction Proficiency with and ability to quickly learn new programs when required High proficiency with MS Excel, Word, PowerPoint, and Outlook It would be helpful in this position for you to demonstrate the following capabilities and distinctions: BA/BS Bachelor's Degree Two (2) years of sales experience Hotel experience Hospitality sales experience Strong negotiation skills What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Jan 16, 2021
Full time
Lead Management Specialist (Finance)The Revenue Management Consolidated Center (RMCC) offers owned, managed, and franchise hotels world-class revenue management talent and tools. The team is responsible for helping hotels consistently grow market share and outperform our competitors.What will I be doing? Do you love developing relationships and strategizing with your customers? If so, we believe you could be a great fit for a career in Revenue Management at Hilton. As the Lead Management Specialist, you will assist hotels, handle sales leads, and produce revenue with proficiency and consistent strategy through qualification, negotiation and closing sales for hotels, via various group and transient lead sources. This role maximizes overall hotel financial profitability and grows RevPAR Index (market share) for each hotel in a portfolio of 15 to 25 properties.Key hotel team members with whom the Lead Management Specialist interacts include the General Manager, Director of Sales, and Front Office Manager.More specifically, you will: Assist hotels, handling all incoming leads with proficiency and consistent strategy that leads to maximizing overall hotel financial profitability and growing RevPAR Index for each hotel in a portfolio of 15 to 25 properties. Represent the hotel by responding to and negotiating with persons inquiring about group and/or transient accommodations. Initiate preparation of proposals and contracts on hotel guestrooms and meeting space with availability and pricing strategy, strategically developed with understanding of each hotel's market, unique goals and challenges. What are we looking for? We are seeking visionaries, who are passionate about customer service and who love the opportunity to improve the guest experience. We believe success will demonstrate itself through the following attributes and skills: Strong customer service and effective written, verbal communication, and presentation skills Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others Strong problem solving and resolution skills. This includes demonstrating the ability to effectively address any issue in collaboration with others. Ability to work well under pressure and effectively balance multiple and concurrent tasks Strong project/time management To fulfill this role successfully, you should demonstrate the following minimum qualifications: One (1) year of sales or related experience Work independently with minimal direction Proficiency with and ability to quickly learn new programs when required High proficiency with MS Excel, Word, PowerPoint, and Outlook It would be helpful in this position for you to demonstrate the following capabilities and distinctions: BA/BS Bachelor's Degree Two (2) years of sales experience Hotel experience Hospitality sales experience Strong negotiation skills What will it be like to work for Hilton? Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Hospital Housekeeping Systems LLC
Corpus Christi, Texas
Food Server / Dishwasher - Corpus Christi, TX (Finance)HHS is seeking Food Servers & Dishwashers! Full-time and part-time positions available. Day/Evening/Night shifts available. Must be able to successfully pass a background check, E-verify, and drug screen. About HHS THE NATION'S LEADING BOUTIQUE HEALTHCARE SUPPORT SERVICE PROVIDER At HHS (formerly Hospital Housekeeping Systems), we are committed to providing our hospital partners with the highest quality service and hospitality in the industry. Our approach to services management is patient-focused and performance-driven. We have grown primarily by reference, and we are proud of where this steady growth has led us. Today, we provide best-in-class housekeeping, culinary, patient flow, linen utilization management, facilities management, and clinical engineering services to a wide range of hospitals and healthcare providers. HHS Culinary Services HHS Culinary began as a solution for HHS partners seeking restaurant-quality dining programs in the healthcare setting. We understand the critical role nourishment plays in the healing process, and we pride ourselves on our ability to develop unique, locally-sourced, regionally appropriate menus for each partner we serve. Our healthy menus entice patients, guests, and team members alike, and they help support the healing process. Food Server Job Description The main objective of the Ambassador role is to deliver meals, assist in patient menu selection, and cater to patient needs in a timely fashion. In addition, the Ambassador acts as the representative of the Food and Nutrition Services Department. Mealtime Preparation Prepares all cold/hot items and condiments for meal times according to quantities as written on the "Daily Production List." Focuses on presentation of patient trays-including meal accuracy and meal temperature-and ensures timely tray delivery. Is responsible for patient satisfaction during the shift for the assigned floors. Patient Menu Selection Delivers and collects patient menus in a timely manner. Keeps hot food hot and cold food cold during meal delivery. Is responsible for meal accuracy and diet appropriateness while delivering patient trays. Ensures all patients' needs are catered to during the shift in between meal times. Adheres to facility's Emergency Preparedness Program, to Occupational Safety and Health Administration (OSHA) standards, as well as other mandatory programs in the facility as appropriate. Dishwasher Job Description The main objective of the Utility position is to maintain the cleanliness and sanitize all pots, pans utensils and equipment parts in a timely manner. In addition, this position is responsible for putting away deliveries in a timely manner. Utility Is responsible for the general order and cleanliness of the kitchen, dining room, and storeroom. This includes sweeping and mopping. Follows proper procedures when putting away deliveries, labeling and dating products and breaking down boxes. Keeps all towels and soap dispensers clean and stocked throughout shift. Transports ice from ice machine to the front end (drink counter) and to the salad counter as needed. Maintains temperature log using T-sticks or recommended thermometer. Dish/Pot Washing Cleans and returns all pots, pans, china, flatware, trays, storage containers, other items, utensils and equipment in a timely manner, following CNS standards and policies. Sets up and maintains 3-compartment sink. Changes water as needed and maintain proper levels of chemical additives to properly wash, rinse, and sanitize items. Checks soap supply and use test strip to be sure that correct amount of sanitizing agent is present. Maintains a clean dish machine and monitor soap and rinse additive supplies. Replenishes dishes and dry trays to the counter in a timely manner. Benefits and Compensation Benefits offered (Medical) Paid Time Off (must work 36 hours) Medical Dental 401K Short Term Disability Voluntary Life HHS is an Equal Employment Opportunity Employer and is committed to workplace diversity. Ind1234 HHS is seeking Food Servers & Dishwashers! Full-time and part-time positions available. Day/Evening/Night shifts available. Must be able to successfully pass a background check, E-verify, and drug screen. Thank you for your interest in HHS. Our records indicate that you have already submitted an application for employment. Should your prior experience match our business needs, you will be contacted by a representative of our company.
Jan 16, 2021
Full time
Food Server / Dishwasher - Corpus Christi, TX (Finance)HHS is seeking Food Servers & Dishwashers! Full-time and part-time positions available. Day/Evening/Night shifts available. Must be able to successfully pass a background check, E-verify, and drug screen. About HHS THE NATION'S LEADING BOUTIQUE HEALTHCARE SUPPORT SERVICE PROVIDER At HHS (formerly Hospital Housekeeping Systems), we are committed to providing our hospital partners with the highest quality service and hospitality in the industry. Our approach to services management is patient-focused and performance-driven. We have grown primarily by reference, and we are proud of where this steady growth has led us. Today, we provide best-in-class housekeeping, culinary, patient flow, linen utilization management, facilities management, and clinical engineering services to a wide range of hospitals and healthcare providers. HHS Culinary Services HHS Culinary began as a solution for HHS partners seeking restaurant-quality dining programs in the healthcare setting. We understand the critical role nourishment plays in the healing process, and we pride ourselves on our ability to develop unique, locally-sourced, regionally appropriate menus for each partner we serve. Our healthy menus entice patients, guests, and team members alike, and they help support the healing process. Food Server Job Description The main objective of the Ambassador role is to deliver meals, assist in patient menu selection, and cater to patient needs in a timely fashion. In addition, the Ambassador acts as the representative of the Food and Nutrition Services Department. Mealtime Preparation Prepares all cold/hot items and condiments for meal times according to quantities as written on the "Daily Production List." Focuses on presentation of patient trays-including meal accuracy and meal temperature-and ensures timely tray delivery. Is responsible for patient satisfaction during the shift for the assigned floors. Patient Menu Selection Delivers and collects patient menus in a timely manner. Keeps hot food hot and cold food cold during meal delivery. Is responsible for meal accuracy and diet appropriateness while delivering patient trays. Ensures all patients' needs are catered to during the shift in between meal times. Adheres to facility's Emergency Preparedness Program, to Occupational Safety and Health Administration (OSHA) standards, as well as other mandatory programs in the facility as appropriate. Dishwasher Job Description The main objective of the Utility position is to maintain the cleanliness and sanitize all pots, pans utensils and equipment parts in a timely manner. In addition, this position is responsible for putting away deliveries in a timely manner. Utility Is responsible for the general order and cleanliness of the kitchen, dining room, and storeroom. This includes sweeping and mopping. Follows proper procedures when putting away deliveries, labeling and dating products and breaking down boxes. Keeps all towels and soap dispensers clean and stocked throughout shift. Transports ice from ice machine to the front end (drink counter) and to the salad counter as needed. Maintains temperature log using T-sticks or recommended thermometer. Dish/Pot Washing Cleans and returns all pots, pans, china, flatware, trays, storage containers, other items, utensils and equipment in a timely manner, following CNS standards and policies. Sets up and maintains 3-compartment sink. Changes water as needed and maintain proper levels of chemical additives to properly wash, rinse, and sanitize items. Checks soap supply and use test strip to be sure that correct amount of sanitizing agent is present. Maintains a clean dish machine and monitor soap and rinse additive supplies. Replenishes dishes and dry trays to the counter in a timely manner. Benefits and Compensation Benefits offered (Medical) Paid Time Off (must work 36 hours) Medical Dental 401K Short Term Disability Voluntary Life HHS is an Equal Employment Opportunity Employer and is committed to workplace diversity. Ind1234 HHS is seeking Food Servers & Dishwashers! Full-time and part-time positions available. Day/Evening/Night shifts available. Must be able to successfully pass a background check, E-verify, and drug screen. Thank you for your interest in HHS. Our records indicate that you have already submitted an application for employment. Should your prior experience match our business needs, you will be contacted by a representative of our company.
Job SummaryGuest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.Education & ExperienceCollege course work in related field helpful.Experience in a hotel or a related field preferred.Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.High School diploma or equivalent required.Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful, high-pressure situations.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.Must be able to work with and understand financial information and data, and basic arithmetic functions.Must maintain composure and objectivity while under pressure.Job Duties & FunctionsApproach all encounters with guests and associates in a friendly, service-oriented manner.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Greet and welcome all guests approaching the Front Desk in accordance with Avantic Lodging Enterprises standards.Maintain proper operation of the telephone switchboard and ensure that all Avantic Lodging Enterprises performance standards are met.Handle requests for information, mail and messages in an efficient and courteous manner.Answer guest inquires about hotel service, facilities and hours of operation.Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.Follow all Avantic Lodging Enterprises credit policies.Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow rate quoting scenario.Be familiar with all Avantic Lodging Enterprises policies and house rules as well as hospitality terminology.Have knowledge of and assist in emergency procedures as required.Handle check-ins and check-outs in a friendly, efficient and courteous manner.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates.Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.Use proper two-way radio etiquette at all times when communicating with other associates.Attend meetings as required by management.Perform any other duties as requested by managementJob SummaryThe Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.Education & ExperienceAt least 1 year of progressive experience in a hotel or a related field required.High School diploma or equivalent required.College course work in related field helpful.Previous supervisory responsibility preferred.Must be able to work independently and with minimal supervision.Knowledge of Accounting Principles.Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.Must be proficient in Windows operating systems, company approved spreadsheets and word processing.Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful, high pressure situations.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.Must be able to work with and understand financial information and data, and basic arithmetic functions.Must be able to work in a self-managed environment.Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.Must maintain composure and objectivity under pressure. Job Duties & Functions Job Duties & FunctionsApproach all encounters with guests and associates in a friendly, service-oriented manner.Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Initiate and complete the End of Day process.Run all reports as required for Food and Beverage audit.Complete the Night Audit checklist for computer procedures daily.Balance the day's work (i.e., movie revenue, telephone postings, valet laundry, server's and desk agent's paperwork, etc.).Maintain cashiering responsibilities as per Front Office procedures according to Avantic Lodging Enterprises standards.Maintain Front Office computer system operation according to Avantic Lodging Enterprises standards.Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.Follow safety and emergency procedures according to Avantic Lodging Enterprises standards.Maintain proper record keeping (i.e., log books, etc.) according to Avantic Lodging Enterprises standards.Be familiar with all Avantic Lodging Enterprises' policies and house rules.Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.Maintain radio contact with other associates during entire shift.Have a working knowledge of security procedures.Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates.Prepare and distribute the Daily Flash Report as needed.Transfer the master or house accounts as necessary.Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.'s.Train any new Night Auditors as requested by management.Run morning reports according to Avantic Lodging Enterprises procedures.Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)Handle items for "Lost and Found" according to the standard.Complete any reports as requested by management in a timely manner.Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).Attend meetings as required by management.Perform any other duties as requested by the Guest Services Manager or any other member of management.Working Conditions/EnvironmentThe following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Frequency GridN = Not Anticipated: 0%O = Occasionally: 1-33% (per shift)F = Frequently: 34-66% (per shift)C = Constantly: 67-100% (per shift)Work Environment of JobAssociate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.Frequency: CAssociate is subject to outside environmental conditions: No effective protection from weather.Frequency: NAssociate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.Frequency: NAssociate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.Frequency: NAssociate is subject to vibration: Exposure to oscillating movements of the extremities or whole body..... click apply for full job details
Jan 16, 2021
Full time
Job SummaryGuest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.Education & ExperienceCollege course work in related field helpful.Experience in a hotel or a related field preferred.Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.High School diploma or equivalent required.Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful, high-pressure situations.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.Must be able to work with and understand financial information and data, and basic arithmetic functions.Must maintain composure and objectivity while under pressure.Job Duties & FunctionsApproach all encounters with guests and associates in a friendly, service-oriented manner.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Greet and welcome all guests approaching the Front Desk in accordance with Avantic Lodging Enterprises standards.Maintain proper operation of the telephone switchboard and ensure that all Avantic Lodging Enterprises performance standards are met.Handle requests for information, mail and messages in an efficient and courteous manner.Answer guest inquires about hotel service, facilities and hours of operation.Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.Follow all Avantic Lodging Enterprises credit policies.Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow rate quoting scenario.Be familiar with all Avantic Lodging Enterprises policies and house rules as well as hospitality terminology.Have knowledge of and assist in emergency procedures as required.Handle check-ins and check-outs in a friendly, efficient and courteous manner.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates.Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.Use proper two-way radio etiquette at all times when communicating with other associates.Attend meetings as required by management.Perform any other duties as requested by managementJob SummaryThe Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.Education & ExperienceAt least 1 year of progressive experience in a hotel or a related field required.High School diploma or equivalent required.College course work in related field helpful.Previous supervisory responsibility preferred.Must be able to work independently and with minimal supervision.Knowledge of Accounting Principles.Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.Must be proficient in Windows operating systems, company approved spreadsheets and word processing.Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful, high pressure situations.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.Must be able to work with and understand financial information and data, and basic arithmetic functions.Must be able to work in a self-managed environment.Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.Must maintain composure and objectivity under pressure. Job Duties & Functions Job Duties & FunctionsApproach all encounters with guests and associates in a friendly, service-oriented manner.Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Initiate and complete the End of Day process.Run all reports as required for Food and Beverage audit.Complete the Night Audit checklist for computer procedures daily.Balance the day's work (i.e., movie revenue, telephone postings, valet laundry, server's and desk agent's paperwork, etc.).Maintain cashiering responsibilities as per Front Office procedures according to Avantic Lodging Enterprises standards.Maintain Front Office computer system operation according to Avantic Lodging Enterprises standards.Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.Follow safety and emergency procedures according to Avantic Lodging Enterprises standards.Maintain proper record keeping (i.e., log books, etc.) according to Avantic Lodging Enterprises standards.Be familiar with all Avantic Lodging Enterprises' policies and house rules.Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.Maintain radio contact with other associates during entire shift.Have a working knowledge of security procedures.Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates.Prepare and distribute the Daily Flash Report as needed.Transfer the master or house accounts as necessary.Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.'s.Train any new Night Auditors as requested by management.Run morning reports according to Avantic Lodging Enterprises procedures.Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)Handle items for "Lost and Found" according to the standard.Complete any reports as requested by management in a timely manner.Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).Attend meetings as required by management.Perform any other duties as requested by the Guest Services Manager or any other member of management.Working Conditions/EnvironmentThe following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Frequency GridN = Not Anticipated: 0%O = Occasionally: 1-33% (per shift)F = Frequently: 34-66% (per shift)C = Constantly: 67-100% (per shift)Work Environment of JobAssociate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.Frequency: CAssociate is subject to outside environmental conditions: No effective protection from weather.Frequency: NAssociate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.Frequency: NAssociate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.Frequency: NAssociate is subject to vibration: Exposure to oscillating movements of the extremities or whole body..... click apply for full job details
Job Description SummaryThe Night Auditor is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. Acts as a Guest Service Agent for the overnight front desk shift at the hotel. This candidate will be responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The Night Auditor will act as the hotel system liaison during night hours and will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Balance and audit room revenue, food and beverage revenue, and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.Prepare General Manager daily, weekly and month-end reporting packs.Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.Assist in the washing, drying, and folding of hotel laundryAct as the security point of contact during various times in the shiftCommunicate with the Operations Manager to resolve accounting discrepancies and to request or provide informationRegister guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous mannerAccurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bankMay routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenueFollow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricingPromote teamwork and quality service through daily communication and coordination with other shifts and departmental managementService the shoppe and by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage salesEnsure guest special requests are fulfilled and the proper delivery of guest services is deliveredIssue control and release guest safe-deposit boxesComply with federal, state, and local laws regarding health, safety, and alcohol servicesPerform other duties as assignedQUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent requiredOne year of previous hotel experience preferredPrevious background from the extended stay industry preferredReading and writing skills are utilized when compiling department records, guest registration, and reservation informationAbility to speak, read, and write fluent English; other languages beneficialProfessional verbal and written communication skillsMathematical skills, including basic math, percentages, and variances preferredProblem-solving, reasoning, motivating, organizational and training abilities preferredExperience with Microsoft Office and Opera systems preferredValid driver's license requiredFrequently standing up, bending, climbing, kneeling, and moving about the facilityCarrying, lifting, or pulling items weighing up to 50 poundsFrequently handling objects and equipmentStanding for extended periods of timeMay be required to obtain a TIPS certificationWill be required to work mornings, evenings, weekends, and holidaysAdditional Job DescriptionBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Jan 16, 2021
Full time
Job Description SummaryThe Night Auditor is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. Acts as a Guest Service Agent for the overnight front desk shift at the hotel. This candidate will be responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The Night Auditor will act as the hotel system liaison during night hours and will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Balance and audit room revenue, food and beverage revenue, and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.Prepare General Manager daily, weekly and month-end reporting packs.Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.Assist in the washing, drying, and folding of hotel laundryAct as the security point of contact during various times in the shiftCommunicate with the Operations Manager to resolve accounting discrepancies and to request or provide informationRegister guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous mannerAccurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bankMay routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenueFollow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricingPromote teamwork and quality service through daily communication and coordination with other shifts and departmental managementService the shoppe and by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage salesEnsure guest special requests are fulfilled and the proper delivery of guest services is deliveredIssue control and release guest safe-deposit boxesComply with federal, state, and local laws regarding health, safety, and alcohol servicesPerform other duties as assignedQUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent requiredOne year of previous hotel experience preferredPrevious background from the extended stay industry preferredReading and writing skills are utilized when compiling department records, guest registration, and reservation informationAbility to speak, read, and write fluent English; other languages beneficialProfessional verbal and written communication skillsMathematical skills, including basic math, percentages, and variances preferredProblem-solving, reasoning, motivating, organizational and training abilities preferredExperience with Microsoft Office and Opera systems preferredValid driver's license requiredFrequently standing up, bending, climbing, kneeling, and moving about the facilityCarrying, lifting, or pulling items weighing up to 50 poundsFrequently handling objects and equipmentStanding for extended periods of timeMay be required to obtain a TIPS certificationWill be required to work mornings, evenings, weekends, and holidaysAdditional Job DescriptionBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
OverviewOpportunity: Night AuditorBalance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office ManagerEssential Job FunctionsPerform bookkeeping activities, such as balancing accounts and conducting nightly audits.Keep records of room availability and guests' accounts, manually or using computers.Prepare and distribute daily reports.Audit and reconcile cashiers.Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.Input and update financial information into BRAINS network.Check guests/in out and perform Guest Service Agents tasks.Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program.Practice safe work habits and wear protective safety equipment.Ensure overall guest satisfaction.Perform other duties as requested by management.Position RequirementsHigh School diploma or equivalent preferred.Previous night audit/accounting experience or equivalent training required.Computer knowledge/Excel and arithmetic skills required.FSD is a plus, required within 90 days of employment.Work Environment and ContextWork schedule varies and may include working on holidays, and weekends.Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.What We BelievePeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own ItAbout UsHHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Jan 16, 2021
Full time
OverviewOpportunity: Night AuditorBalance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office ManagerEssential Job FunctionsPerform bookkeeping activities, such as balancing accounts and conducting nightly audits.Keep records of room availability and guests' accounts, manually or using computers.Prepare and distribute daily reports.Audit and reconcile cashiers.Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.Input and update financial information into BRAINS network.Check guests/in out and perform Guest Service Agents tasks.Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program.Practice safe work habits and wear protective safety equipment.Ensure overall guest satisfaction.Perform other duties as requested by management.Position RequirementsHigh School diploma or equivalent preferred.Previous night audit/accounting experience or equivalent training required.Computer knowledge/Excel and arithmetic skills required.FSD is a plus, required within 90 days of employment.Work Environment and ContextWork schedule varies and may include working on holidays, and weekends.Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.What We BelievePeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own ItAbout UsHHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Job DetailsLevelExperiencedJob LocationEast Austin Hotel - Austin, TXPosition TypeFull-Time/Part-TimeEducation LevelNoneTravel PercentageNoneJob ShiftGraveyardJob CategoryHospitality - HotelDescriptionJOB SUMMARY:The Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. We are looking for a candidate who has excellent personal presentation and interpersonal skills. Good problem-solving ability and proficiency in Hotel property management systems.DUTIES AND RESPONSIBILITIES: Answer telephone within three rings, provide answers to questions accordingly or transfer as needed.Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Maintain key security following procedures for programming key cards for length of stay only and distributing additional keys only to guests listed on reservation with proper ID.Report all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the hotel and owner against liability and fraud.Audit, balance, post and report on front desk cash and credit operations.Run the night audit final, after ensuring all revenue is in balance.Attend to guest needs at the front desk.Night Auditors are to complete all Front Desk/Guest Services Agent functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports. Respond to all radio calls immediately.Responsible and accountable for issued bank. Count bank at beginning and end of shift.Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling proceduresOpen and close shift correctly. Make cash drops in accordance with proper cash handling procedures.Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.Audit guest accounts to ensure that room rate and coding is correct and consistent.Audit house and group accounts to ensure that postings to these accounts are in accordance with the sales contract.Ensure accuracy in audit process of posting room and tax to all active guest accounts.Run all computer reports to complete gross revenue report worksheets.Communicate and work as a team with other departments as neededEnsure all credit cards, cash, and change fund are balanced throughout each shift.Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services.Communicate with incoming staff and management by recording information daily report.Inform management of any guest or system-related problems.Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time. Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager.Reconcile daily gift shop revenue and print applicable reports.Restock gift shop as necessary.Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department. Ensure security and confidentiality of all guest and hotel information and material.Maintain a clean and orderly work area in accordance with hotel standards. Attend work on time as scheduled and adhere to attendance policy.Wear uniform, including nametag at all times in accordance with the Standards of Appearance.Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.Promote teamwork and associate engagement.Adhere to all work rules, procedures and policies established by the company. This includes but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Train new front desk/guest services agents and night auditorsPerform additional duties as required.QualificationsKNOWLEDGE, SKILLS & ABILITIESAbility to clearly and pleasantly communicate both verbally and in writing in English with guests, management and team members.Ability to accurately and efficiently input information into computer systemsAbility to work cohesively with team members both within and outside of your departmentAbility to think clearly, quickly and make concise decisionsAbility to prioritize, organize and follow upAbility to work well under pressure, dealing with many arrivals and departures within a short period of timePrevious customer service experiencePrevious hotel front desk experience is strongly preferredMust have open availability. Will be required to work weekends, and holidays according to the needs and demands of the hotel.QUALIFICATIONS: Minimum of high school diploma / equivalency or at least two years of progressive experience in a customer service, hospitality or a related field required Must possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English PHYSICAL REQUIREMENTS:Working extended hours may be required as neededRegularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl Work on a computer for extended periods of time, approximately 8+ hours per dayLifting (rarely) up to 50 lbs.
Jan 16, 2021
Full time
Job DetailsLevelExperiencedJob LocationEast Austin Hotel - Austin, TXPosition TypeFull-Time/Part-TimeEducation LevelNoneTravel PercentageNoneJob ShiftGraveyardJob CategoryHospitality - HotelDescriptionJOB SUMMARY:The Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. We are looking for a candidate who has excellent personal presentation and interpersonal skills. Good problem-solving ability and proficiency in Hotel property management systems.DUTIES AND RESPONSIBILITIES: Answer telephone within three rings, provide answers to questions accordingly or transfer as needed.Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Maintain key security following procedures for programming key cards for length of stay only and distributing additional keys only to guests listed on reservation with proper ID.Report all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the hotel and owner against liability and fraud.Audit, balance, post and report on front desk cash and credit operations.Run the night audit final, after ensuring all revenue is in balance.Attend to guest needs at the front desk.Night Auditors are to complete all Front Desk/Guest Services Agent functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports. Respond to all radio calls immediately.Responsible and accountable for issued bank. Count bank at beginning and end of shift.Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling proceduresOpen and close shift correctly. Make cash drops in accordance with proper cash handling procedures.Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.Audit guest accounts to ensure that room rate and coding is correct and consistent.Audit house and group accounts to ensure that postings to these accounts are in accordance with the sales contract.Ensure accuracy in audit process of posting room and tax to all active guest accounts.Run all computer reports to complete gross revenue report worksheets.Communicate and work as a team with other departments as neededEnsure all credit cards, cash, and change fund are balanced throughout each shift.Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services.Communicate with incoming staff and management by recording information daily report.Inform management of any guest or system-related problems.Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time. Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager.Reconcile daily gift shop revenue and print applicable reports.Restock gift shop as necessary.Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department. Ensure security and confidentiality of all guest and hotel information and material.Maintain a clean and orderly work area in accordance with hotel standards. Attend work on time as scheduled and adhere to attendance policy.Wear uniform, including nametag at all times in accordance with the Standards of Appearance.Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.Promote teamwork and associate engagement.Adhere to all work rules, procedures and policies established by the company. This includes but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Train new front desk/guest services agents and night auditorsPerform additional duties as required.QualificationsKNOWLEDGE, SKILLS & ABILITIESAbility to clearly and pleasantly communicate both verbally and in writing in English with guests, management and team members.Ability to accurately and efficiently input information into computer systemsAbility to work cohesively with team members both within and outside of your departmentAbility to think clearly, quickly and make concise decisionsAbility to prioritize, organize and follow upAbility to work well under pressure, dealing with many arrivals and departures within a short period of timePrevious customer service experiencePrevious hotel front desk experience is strongly preferredMust have open availability. Will be required to work weekends, and holidays according to the needs and demands of the hotel.QUALIFICATIONS: Minimum of high school diploma / equivalency or at least two years of progressive experience in a customer service, hospitality or a related field required Must possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English PHYSICAL REQUIREMENTS:Working extended hours may be required as neededRegularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl Work on a computer for extended periods of time, approximately 8+ hours per dayLifting (rarely) up to 50 lbs.
NewcrestImage is hiring a Guest Service Representative for one of our amazing hotels within our portfolio of over 30 properties.NewcrestImage is a premier company in the hospitality space that designs, builds and operates state-of-the-art hotels for the most renowned brands in the industry. We are a trendsetting company that is acutely focused on culture and that strives to "genuinely care for people so their lives are enriched." We are currently looking for a Guest Service Representative that will be responsible for maximizing revenue opportunities.In terms of key responsibilities, first and foremost and just like every other position within our company, this role will advance NewcrestImage's core values of People come First, Communication is Knowledge, Giving is Fun, Experiences are Memorable and Response-Ability is Ours. Some of the key responsibilities of the role are as follows:Greet guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner.Process guest registrations, maintaining the property management system with the most up-to-date information and quickly and accurately entering guest information.Provide quick and efficient check-in and check-out experiences for guests.Greet each and every guest with a smile, however busy and whatever time of day.Work closely with the entire team to ensure the hotel meets or exceeds NewcrestImage and Brand Standards for Guest Satisfaction.Demonstrate a high level of integrity, take ownership of personal actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company's policies and procedures.REQUIREMENTS:High School degreeAbility to communicate effectively both verbally and in writingWell-groomed and professional in appearanceWilling to work on weekends and holidays if requiredEffective communication skillsNewcrestImage is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Jan 16, 2021
Full time
NewcrestImage is hiring a Guest Service Representative for one of our amazing hotels within our portfolio of over 30 properties.NewcrestImage is a premier company in the hospitality space that designs, builds and operates state-of-the-art hotels for the most renowned brands in the industry. We are a trendsetting company that is acutely focused on culture and that strives to "genuinely care for people so their lives are enriched." We are currently looking for a Guest Service Representative that will be responsible for maximizing revenue opportunities.In terms of key responsibilities, first and foremost and just like every other position within our company, this role will advance NewcrestImage's core values of People come First, Communication is Knowledge, Giving is Fun, Experiences are Memorable and Response-Ability is Ours. Some of the key responsibilities of the role are as follows:Greet guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner.Process guest registrations, maintaining the property management system with the most up-to-date information and quickly and accurately entering guest information.Provide quick and efficient check-in and check-out experiences for guests.Greet each and every guest with a smile, however busy and whatever time of day.Work closely with the entire team to ensure the hotel meets or exceeds NewcrestImage and Brand Standards for Guest Satisfaction.Demonstrate a high level of integrity, take ownership of personal actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company's policies and procedures.REQUIREMENTS:High School degreeAbility to communicate effectively both verbally and in writingWell-groomed and professional in appearanceWilling to work on weekends and holidays if requiredEffective communication skillsNewcrestImage is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis. Essential Duties & Responsibilities Welcomes guests by greeting, answering questions, responding to requests Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys Establishes credit by verifying credit cards or obtaining cash Directs guests to rooms by showing location on resort map Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc. Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel Maintains records by entering room and guest account data Collects revenue by entering services and charges, computing bills, obtaining payment Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements Secures guest's valuables by processing lost and found to the housekeeping department Prints appropriate reports and distributes to management Prints or emails express check out folios to be distributed by security to departures Completes Manager on Duty training Assists accounting in the completion of researching any out of balance amounts each night Batches credit cards and gift cards, researches variance each night Ensures operating systems (Micros and OPERA) balance each night Researches any balances in PI accounts nightly and checks them in and out each night Organizes credit card receipts by type nightly Basic Qualifications & Skills High School Diploma (or equivalent education/experience) Strong basic math skills (addition, subtraction, division, multiplication) Must be flexible regarding schedule, based on business demands Previous experience demonstrating strong customer service Successful completions of a criminal background check and drug screen Desired Qualifications & Skills Previous OPERA experience Previous experience balancing financial transactions Ability to multi-task and prioritize a variety of tasks with minimal direction Proven teamwork skills Enthusiastic and energetic Excellent communication skills Physical Requirements Ability to lift up to 20 lbs. Able to sit and/or stand for long periods of time
Jan 16, 2021
Full time
At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis. Essential Duties & Responsibilities Welcomes guests by greeting, answering questions, responding to requests Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys Establishes credit by verifying credit cards or obtaining cash Directs guests to rooms by showing location on resort map Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc. Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel Maintains records by entering room and guest account data Collects revenue by entering services and charges, computing bills, obtaining payment Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements Secures guest's valuables by processing lost and found to the housekeeping department Prints appropriate reports and distributes to management Prints or emails express check out folios to be distributed by security to departures Completes Manager on Duty training Assists accounting in the completion of researching any out of balance amounts each night Batches credit cards and gift cards, researches variance each night Ensures operating systems (Micros and OPERA) balance each night Researches any balances in PI accounts nightly and checks them in and out each night Organizes credit card receipts by type nightly Basic Qualifications & Skills High School Diploma (or equivalent education/experience) Strong basic math skills (addition, subtraction, division, multiplication) Must be flexible regarding schedule, based on business demands Previous experience demonstrating strong customer service Successful completions of a criminal background check and drug screen Desired Qualifications & Skills Previous OPERA experience Previous experience balancing financial transactions Ability to multi-task and prioritize a variety of tasks with minimal direction Proven teamwork skills Enthusiastic and energetic Excellent communication skills Physical Requirements Ability to lift up to 20 lbs. Able to sit and/or stand for long periods of time
Sonesta International Hotels Corporation
San Antonio, Texas
Job Description SummaryThe Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.Prepare General Manager daily, weekly and month end reporting packs.Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.Assist in the washing, drying, and folding of hotel laundry.Act as the security point of contact during various times in the shift.Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience preferred.Previous background from the extended stay industry preferred.Reading and writing skills are utilized when compiling department records, guest registration and reservation informationAbility to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Will be required to work mornings, evening, weekends, and holidays.Additional Job DescriptionBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Jan 16, 2021
Full time
Job Description SummaryThe Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.Prepare General Manager daily, weekly and month end reporting packs.Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.Assist in the washing, drying, and folding of hotel laundry.Act as the security point of contact during various times in the shift.Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience preferred.Previous background from the extended stay industry preferred.Reading and writing skills are utilized when compiling department records, guest registration and reservation informationAbility to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Will be required to work mornings, evening, weekends, and holidays.Additional Job DescriptionBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Sonesta International Hotels Corporation
Austin, Texas
Job Description SummaryThe Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.Prepare General Manager daily, weekly and month end reporting packs.Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.Assist in the washing, drying, and folding of hotel laundry.Act as the security point of contact during various times in the shift.Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience preferred.Previous background from the extended stay industry preferred.Reading and writing skills are utilized when compiling department records, guest registration and reservation informationAbility to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Will be required to work mornings, evening, weekends, and holidays.Additional Job DescriptionBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Jan 16, 2021
Full time
Job Description SummaryThe Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.Prepare General Manager daily, weekly and month end reporting packs.Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.Assist in the washing, drying, and folding of hotel laundry.Act as the security point of contact during various times in the shift.Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience preferred.Previous background from the extended stay industry preferred.Reading and writing skills are utilized when compiling department records, guest registration and reservation informationAbility to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Will be required to work mornings, evening, weekends, and holidays.Additional Job DescriptionBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
DescriptionAre you ready to start working before 2021! I have the job for you! Our client in the North Dallas area is seeking a Benefit Specialist to join their team. Apply today and interview tomorrow!What you will be doing: Assists with new hire orientation sessions for on-site groups. Ensures compliance with applicable state and federal employee benefit laws and regulations including, but not limited to, ACA, COBRA, HIPAA, ERISA, as well as applicable IRS and DOL regulations. Assists with the ACA management; including but not limited to reviewing and responding to compliance reporting, updating benefit status, all 1095-C review and updates for accuracy. Audits benefit enrollments, cancellations, and changes in ADP HWSE system, as well as with third party administrators in accordance with plan documents and legal requirements. Maintains employee benefit files whether electronic or hard copy. Provides individual assistance to employee or responds timely to escalation for with benefits issues and questions internally or to ADP. Researches, investigates and reports, issues, corrections and changes as related. Creates and maintains reports to regularly audits employee benefit payroll deductions based on benefit elections and plan terms and conditions. Initiates payment requests for benefit vendors including reconciling provider generated billings or creating self-bill through benefits reports. Assists with creating and disseminating information/presentations/materials for Annual Enrollment and New Hire monthly presentations. Skills, Knowledge, and Education High school diploma required Minimum of three years experience in Benefits/HR field required • Requires effective oral and written communication skills, excellent interpersonal skills, and computer literacy. Must have the ability to work overtime as needed, sometimes on short notice.
Jan 16, 2021
Full time
DescriptionAre you ready to start working before 2021! I have the job for you! Our client in the North Dallas area is seeking a Benefit Specialist to join their team. Apply today and interview tomorrow!What you will be doing: Assists with new hire orientation sessions for on-site groups. Ensures compliance with applicable state and federal employee benefit laws and regulations including, but not limited to, ACA, COBRA, HIPAA, ERISA, as well as applicable IRS and DOL regulations. Assists with the ACA management; including but not limited to reviewing and responding to compliance reporting, updating benefit status, all 1095-C review and updates for accuracy. Audits benefit enrollments, cancellations, and changes in ADP HWSE system, as well as with third party administrators in accordance with plan documents and legal requirements. Maintains employee benefit files whether electronic or hard copy. Provides individual assistance to employee or responds timely to escalation for with benefits issues and questions internally or to ADP. Researches, investigates and reports, issues, corrections and changes as related. Creates and maintains reports to regularly audits employee benefit payroll deductions based on benefit elections and plan terms and conditions. Initiates payment requests for benefit vendors including reconciling provider generated billings or creating self-bill through benefits reports. Assists with creating and disseminating information/presentations/materials for Annual Enrollment and New Hire monthly presentations. Skills, Knowledge, and Education High school diploma required Minimum of three years experience in Benefits/HR field required • Requires effective oral and written communication skills, excellent interpersonal skills, and computer literacy. Must have the ability to work overtime as needed, sometimes on short notice.
Western International (Corporate) & Texas Western Hospitality
Grapevine, Texas
At TWH, we fly the best flags, build the best hotels and employ the best people. This simple, yet proven strategy has allowed us to deliver exceptional results to our stakeholders, investment partners, owners, associates, and customers alike.Our Night Auditor:• Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.• Prepares various audit worksheets as well as the Daily Flash Reports.• Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.• Logs guest complaints into the Front Desk Communication or Log Book.• Register guests into the hotel and checks guests out of the hotel. • Balances and audits for accuracy all room and tax charges, cashier's reports and guest and house accounts.• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.• Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.• Handles confidential information, including guest records, with a high degree of integrity.• Makes daily deposits (as applicable).• Verifies room charges and rates; verifies register has appropriate starting cash.• Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report. • Submits reports to the corporate office as appropriate.• Monitors room availability.• Blocks rooms and handles guest requests.• Performs and documents security walks on a regular basis.• Has a thorough knowledge of emergency procedures and the implementation of procedures.• Prepares continental breakfast on time; replenishes breakfast items as needed.• Performs duties of a Guest Service Agent, including laundry functions as directed.• May be required to make management decisions in the manager's absence.• Provides a professional image at all times through appearance and dress.• Follows company policies and procedures.Note: Other duties as assigned by supervisor or management
Jan 16, 2021
Full time
At TWH, we fly the best flags, build the best hotels and employ the best people. This simple, yet proven strategy has allowed us to deliver exceptional results to our stakeholders, investment partners, owners, associates, and customers alike.Our Night Auditor:• Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.• Prepares various audit worksheets as well as the Daily Flash Reports.• Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.• Logs guest complaints into the Front Desk Communication or Log Book.• Register guests into the hotel and checks guests out of the hotel. • Balances and audits for accuracy all room and tax charges, cashier's reports and guest and house accounts.• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.• Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.• Handles confidential information, including guest records, with a high degree of integrity.• Makes daily deposits (as applicable).• Verifies room charges and rates; verifies register has appropriate starting cash.• Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report. • Submits reports to the corporate office as appropriate.• Monitors room availability.• Blocks rooms and handles guest requests.• Performs and documents security walks on a regular basis.• Has a thorough knowledge of emergency procedures and the implementation of procedures.• Prepares continental breakfast on time; replenishes breakfast items as needed.• Performs duties of a Guest Service Agent, including laundry functions as directed.• May be required to make management decisions in the manager's absence.• Provides a professional image at all times through appearance and dress.• Follows company policies and procedures.Note: Other duties as assigned by supervisor or management
Job SummaryGuest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.Education & ExperienceCollege course work in related field helpful.Experience in a hotel or a related field preferred.Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.High School diploma or equivalent required.Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful, high-pressure situations.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.Must be able to work with and understand financial information and data, and basic arithmetic functions.Must maintain composure and objectivity while under pressure.Job Duties & FunctionsApproach all encounters with guests and associates in a friendly, service-oriented manner.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Greet and welcome all guests approaching the Front Desk in accordance with Avantic Lodging Enterprises standards.Maintain proper operation of the telephone switchboard and ensure that all Avantic Lodging Enterprises performance standards are met.Handle requests for information, mail and messages in an efficient and courteous manner.Answer guest inquires about hotel service, facilities and hours of operation.Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.Follow all Avantic Lodging Enterprises credit policies.Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow rate quoting scenario.Be familiar with all Avantic Lodging Enterprises policies and house rules as well as hospitality terminology.Have knowledge of and assist in emergency procedures as required.Handle check-ins and check-outs in a friendly, efficient and courteous manner.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates.Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.Use proper two-way radio etiquette at all times when communicating with other associates.Attend meetings as required by management.Perform any other duties as requested by managementWorking Conditions/EnvironmentThe following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Frequency GridN = Not Anticipated: 0%O = Occasionally: 1-33% (per shift)F = Frequently: 34-66% (per shift)C = Constantly: 67-100% (per shift)Work Environment of JobAssociate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.Frequency: CAssociate is subject to outside environmental conditions: No effective protection from weather.Frequency: NAssociate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.Frequency: NAssociate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.Frequency: NAssociate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.Frequency: NAssociate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.Frequency: NAssociate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.Frequency: NAssociate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.Frequency: NAssociate is required to function in narrow aisles or passageways.Frequency: NAssociate is exposed to infectious diseases.Frequency: NNone: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).Frequency : CPhysical Requirements of JobClimbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.Frequency: NBalancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.Frequency: NStooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.Frequency: NKneeling: Bending legs at knee to come to rest on one or both knees.Frequency:NCrouching: Bending the body downward and forward by bending leg(s) and spine.Frequency: NCrawling: Moving about on hands and knees or hands and feet.Frequency:NReaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).Frequency: NStanding: Remaining upright on the feet, particularly for sustained periods of time.Frequency: CWalking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.Frequency: FPushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.Frequency: OPulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.Frequency: OFinger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.Frequency: FFeeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.Frequency: FTalking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.Frequency: CHearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.Frequency: CRepetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.Frequency: CVision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.Frequency: CLiftingLifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.Frequency: OAmount: up to 10lbsBackground CheckThis job requires a valid drivers' license and motor vehicle background check.This job requires a criminal background check. General NotesThis job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties assigned by the supervisor.Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.Avantic Lodging Enterprises is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
Jan 16, 2021
Full time
Job SummaryGuest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.Education & ExperienceCollege course work in related field helpful.Experience in a hotel or a related field preferred.Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.High School diploma or equivalent required.Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful, high-pressure situations.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.Must be able to work with and understand financial information and data, and basic arithmetic functions.Must maintain composure and objectivity while under pressure.Job Duties & FunctionsApproach all encounters with guests and associates in a friendly, service-oriented manner.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Greet and welcome all guests approaching the Front Desk in accordance with Avantic Lodging Enterprises standards.Maintain proper operation of the telephone switchboard and ensure that all Avantic Lodging Enterprises performance standards are met.Handle requests for information, mail and messages in an efficient and courteous manner.Answer guest inquires about hotel service, facilities and hours of operation.Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.Follow all Avantic Lodging Enterprises credit policies.Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow rate quoting scenario.Be familiar with all Avantic Lodging Enterprises policies and house rules as well as hospitality terminology.Have knowledge of and assist in emergency procedures as required.Handle check-ins and check-outs in a friendly, efficient and courteous manner.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates.Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.Use proper two-way radio etiquette at all times when communicating with other associates.Attend meetings as required by management.Perform any other duties as requested by managementWorking Conditions/EnvironmentThe following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Frequency GridN = Not Anticipated: 0%O = Occasionally: 1-33% (per shift)F = Frequently: 34-66% (per shift)C = Constantly: 67-100% (per shift)Work Environment of JobAssociate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.Frequency: CAssociate is subject to outside environmental conditions: No effective protection from weather.Frequency: NAssociate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.Frequency: NAssociate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.Frequency: NAssociate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.Frequency: NAssociate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.Frequency: NAssociate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.Frequency: NAssociate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.Frequency: NAssociate is required to function in narrow aisles or passageways.Frequency: NAssociate is exposed to infectious diseases.Frequency: NNone: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).Frequency : CPhysical Requirements of JobClimbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.Frequency: NBalancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.Frequency: NStooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.Frequency: NKneeling: Bending legs at knee to come to rest on one or both knees.Frequency:NCrouching: Bending the body downward and forward by bending leg(s) and spine.Frequency: NCrawling: Moving about on hands and knees or hands and feet.Frequency:NReaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).Frequency: NStanding: Remaining upright on the feet, particularly for sustained periods of time.Frequency: CWalking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.Frequency: FPushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.Frequency: OPulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.Frequency: OFinger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.Frequency: FFeeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.Frequency: FTalking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.Frequency: CHearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.Frequency: CRepetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.Frequency: CVision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.Frequency: CLiftingLifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.Frequency: OAmount: up to 10lbsBackground CheckThis job requires a valid drivers' license and motor vehicle background check.This job requires a criminal background check. General NotesThis job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties assigned by the supervisor.Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.Avantic Lodging Enterprises is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
About our Company:Located on a quiet stretch of San Antonio's River Walk, Hotel Havana is a 27-room historic property restored from a 1914 upscale residential hotel. Paying homage to its original spirit, all unique guest rooms and public spaces reflect a combination of Mediterranean Revival architecture, rich Spanish Colonial history, and calm Caribbean temperament, which has made Hotel Havana one of the most authentic places to stay in San Antonio. Hotel Havana also offers two distinct dining venues: Ocho, a glass-enclosed restaurant serving pan-Latin and San Antonio-fused cuisine with river views, along with Havana Bar, the downstairs cocktail lounge with velvet couches and antique leather club chairs.Hotel Havana is proud to be a part of Bunkhouse, which is a hospitality company created by hotelier Liz Lambert that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San Jos, Hotel Saint Cecilia, Austin Motel, and Jo's Coffee in Austin, Hotel Havana and Ocho in San Antonio, El Cosmico in Marfa, Texas, The Phoenix in San Francisco, California, and Hotel San Cristobal in Baja, Mexico.We're Looking for Someone With:High School diploma or general education degree (GED). College degree preferredSix (6) months related experience in the hospitality or service industry with accounting experienceAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manualsAbility to speak effectively before groups of employees or guestsAbility to create documents in Excel and WordAbility to understand other computer programs (i.e. Property Management System)Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra using whole numbers, common fractions, and decimals Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.Job Responsibilities:Complete all shift checklist and complete bucket check prior to performing the night auditGenerate flawless accounting reports within Property Management SoftwareOpen, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactionsMaintain accuracy with all accounting and billing proceduresEnsure each guest is promptly recognized, greeted and assisted, during their stayReview, correct, print and disseminate the nightly audit packs to identified recipientsCheck in and out all hotel guests in a confident, professional and friendly mannerFollowing brand standards, make hotel reservations accurately and efficientlyMaintain knowledge of local restaurants, special events, city attractions, amenities and directions (which may have an impact on occupancy, rates, and availability)Ensure all calls are answered in a courteous, professional and efficient mannerMaintain an accurate log of guest calls for assistance or complaints, and ensure completion of all itemsEnsure immediate response is given to any and all guest comments and concerns, inform immediate supervisor about concerns and assist in implementing corrective measures as necessaryLog any discrepancies or security issues which may arise during this shift and assist in resolution as neededEnsure that all equipment is maintained in good, safe working conditionHandle guest's luggage and tag for storage, if necessaryEnsure all calls are answered in a courteous, professional and friendly mannerMaintain an increased awareness of safety issues throughout the propertyBe familiar with all safety and emergency proceduresBunkhouse pays competitive wages and offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:Highly subsidized Medical, Dental and Vision insuranceCompany paid Life Insurance and Long-Term Disability coverageShort Term Disability coverageGenerous Paid Time off (Full Time)Free stays at Bunkhouse hotels (Full Time)401k with company matchingEmployee DiscountsBunkhouse Core Values:BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.EMBRACE ADVENTURE. We don't always know where the road will lead, but we know that we'll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.
Jan 16, 2021
Full time
About our Company:Located on a quiet stretch of San Antonio's River Walk, Hotel Havana is a 27-room historic property restored from a 1914 upscale residential hotel. Paying homage to its original spirit, all unique guest rooms and public spaces reflect a combination of Mediterranean Revival architecture, rich Spanish Colonial history, and calm Caribbean temperament, which has made Hotel Havana one of the most authentic places to stay in San Antonio. Hotel Havana also offers two distinct dining venues: Ocho, a glass-enclosed restaurant serving pan-Latin and San Antonio-fused cuisine with river views, along with Havana Bar, the downstairs cocktail lounge with velvet couches and antique leather club chairs.Hotel Havana is proud to be a part of Bunkhouse, which is a hospitality company created by hotelier Liz Lambert that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San Jos, Hotel Saint Cecilia, Austin Motel, and Jo's Coffee in Austin, Hotel Havana and Ocho in San Antonio, El Cosmico in Marfa, Texas, The Phoenix in San Francisco, California, and Hotel San Cristobal in Baja, Mexico.We're Looking for Someone With:High School diploma or general education degree (GED). College degree preferredSix (6) months related experience in the hospitality or service industry with accounting experienceAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manualsAbility to speak effectively before groups of employees or guestsAbility to create documents in Excel and WordAbility to understand other computer programs (i.e. Property Management System)Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra using whole numbers, common fractions, and decimals Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.Job Responsibilities:Complete all shift checklist and complete bucket check prior to performing the night auditGenerate flawless accounting reports within Property Management SoftwareOpen, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactionsMaintain accuracy with all accounting and billing proceduresEnsure each guest is promptly recognized, greeted and assisted, during their stayReview, correct, print and disseminate the nightly audit packs to identified recipientsCheck in and out all hotel guests in a confident, professional and friendly mannerFollowing brand standards, make hotel reservations accurately and efficientlyMaintain knowledge of local restaurants, special events, city attractions, amenities and directions (which may have an impact on occupancy, rates, and availability)Ensure all calls are answered in a courteous, professional and efficient mannerMaintain an accurate log of guest calls for assistance or complaints, and ensure completion of all itemsEnsure immediate response is given to any and all guest comments and concerns, inform immediate supervisor about concerns and assist in implementing corrective measures as necessaryLog any discrepancies or security issues which may arise during this shift and assist in resolution as neededEnsure that all equipment is maintained in good, safe working conditionHandle guest's luggage and tag for storage, if necessaryEnsure all calls are answered in a courteous, professional and friendly mannerMaintain an increased awareness of safety issues throughout the propertyBe familiar with all safety and emergency proceduresBunkhouse pays competitive wages and offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:Highly subsidized Medical, Dental and Vision insuranceCompany paid Life Insurance and Long-Term Disability coverageShort Term Disability coverageGenerous Paid Time off (Full Time)Free stays at Bunkhouse hotels (Full Time)401k with company matchingEmployee DiscountsBunkhouse Core Values:BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.EMBRACE ADVENTURE. We don't always know where the road will lead, but we know that we'll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.
Local Unit & Position DescriptionDNV GL Business Assurance North America's Food and Beverage Division is seeking to fill the role of Auditor to join our team. This is a remote position based from any location in the continental U.S. with up to 80% travel.DNV GL Business Assurance North America's Food and Beverage Division partners with clients to assure quality and safety throughout the supply chain through certification, verification, training and assessment activities. As independent THIRD-PARTY auditors we assist clients of all sizes in achieving and maintaining internationally recognized certifications enabling our clients to provide the highest quality and Food safe products. Our auditors perform 3rd party quality and/or Food safety audits/assessments on behalf of customers and their suppliers. Auditors focus on clients certification according to their individual qualifications. Food and Beverage auditors work with clients large and small at locations around the country to improve and ensure quality and safety at all points along the value chain.Tasks May IncludePerforms 3rd party certification audits for US and Canada F customers to FSSC, SQF or BRC standardsPerforms 2nd party quality and/or Food safety audits/assessments on behalf of customers and their suppliersMaintain schedule of audit activity with customersProvide timely and accurate reviews of customer corrective action and closureMaintain appropriate audit credentials and pursues advancement of those credentials and other related credentials as neededPosition QualificationsRequirementsA degree in a food related or bioscience discipline 5+ years in Food & Beverage manufacturing or QA.Hazard Analysis Critical Control Point (HACCP) Course (Min 20 Hr HACCP alliance recognized)FSSC/SQF/BRC Lead Auditor recognized Course (one or more required).Have completed required number of observations, team auditor and acting lead auditor audits to be qualified as a lead auditor (audit log copy required). ISO 9001 Lead Auditor Certification (with NACE codes for food plant audits) PreferredAbility to read/interpret audit protocols and work instructionsDemonstrated ability to communicate effectively both orally and in writing to audiences of varying size, seniority and technical competencyAble to lift and carry up to 10 lbs in addition to transporting one's own luggage for multiple-day travel and push, pull, reach, bend, twist, stoop, and kneel with that which is lifted, carried, or transported.Able to walk and stand for up to 4 hours at a time and maneuver throughout multiple levels of client sites either by stairs or elevator (if available) Ability to travel extensively and when needed, this can include weekends Must possess a valid driver's license and can rent and drive a car and travel on public conveyances when required.We conduct a pre-employment background check and drug screen.**Immigration-related employment benefits, for example visa sponsorship, are not available for this position**Opportunities Beyond BusinessOur mission is to safeguard life, property and the environment. By joining us, you will work towards our meaningful vision: to make a global impact for a safe and sustainable future. DNV GL offers a congenial working environment, competitive salaries, and an exceptional benefits package.DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. For more information about your rights under the law, see: Local employment conditions apply.Please visit our website at & Business Area DescriptionDNV GL is one of the world's leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.Equal Opportunity StatementDNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!
Jan 16, 2021
Full time
Local Unit & Position DescriptionDNV GL Business Assurance North America's Food and Beverage Division is seeking to fill the role of Auditor to join our team. This is a remote position based from any location in the continental U.S. with up to 80% travel.DNV GL Business Assurance North America's Food and Beverage Division partners with clients to assure quality and safety throughout the supply chain through certification, verification, training and assessment activities. As independent THIRD-PARTY auditors we assist clients of all sizes in achieving and maintaining internationally recognized certifications enabling our clients to provide the highest quality and Food safe products. Our auditors perform 3rd party quality and/or Food safety audits/assessments on behalf of customers and their suppliers. Auditors focus on clients certification according to their individual qualifications. Food and Beverage auditors work with clients large and small at locations around the country to improve and ensure quality and safety at all points along the value chain.Tasks May IncludePerforms 3rd party certification audits for US and Canada F customers to FSSC, SQF or BRC standardsPerforms 2nd party quality and/or Food safety audits/assessments on behalf of customers and their suppliersMaintain schedule of audit activity with customersProvide timely and accurate reviews of customer corrective action and closureMaintain appropriate audit credentials and pursues advancement of those credentials and other related credentials as neededPosition QualificationsRequirementsA degree in a food related or bioscience discipline 5+ years in Food & Beverage manufacturing or QA.Hazard Analysis Critical Control Point (HACCP) Course (Min 20 Hr HACCP alliance recognized)FSSC/SQF/BRC Lead Auditor recognized Course (one or more required).Have completed required number of observations, team auditor and acting lead auditor audits to be qualified as a lead auditor (audit log copy required). ISO 9001 Lead Auditor Certification (with NACE codes for food plant audits) PreferredAbility to read/interpret audit protocols and work instructionsDemonstrated ability to communicate effectively both orally and in writing to audiences of varying size, seniority and technical competencyAble to lift and carry up to 10 lbs in addition to transporting one's own luggage for multiple-day travel and push, pull, reach, bend, twist, stoop, and kneel with that which is lifted, carried, or transported.Able to walk and stand for up to 4 hours at a time and maneuver throughout multiple levels of client sites either by stairs or elevator (if available) Ability to travel extensively and when needed, this can include weekends Must possess a valid driver's license and can rent and drive a car and travel on public conveyances when required.We conduct a pre-employment background check and drug screen.**Immigration-related employment benefits, for example visa sponsorship, are not available for this position**Opportunities Beyond BusinessOur mission is to safeguard life, property and the environment. By joining us, you will work towards our meaningful vision: to make a global impact for a safe and sustainable future. DNV GL offers a congenial working environment, competitive salaries, and an exceptional benefits package.DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. For more information about your rights under the law, see: Local employment conditions apply.Please visit our website at & Business Area DescriptionDNV GL is one of the world's leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.Equal Opportunity StatementDNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!
You know that health benefits can be confusing to understand. Wouldn't you love an opportunity to help people untangle their benefits to take better control of their health? West's Health Advocate division is looking to hire Benefits Specialists for our San Antonio, TX location. Our Benefits Specialists are knowledgeable about health insurance and benefit plans, and great answer-finders and problem-solvers. As this is a member-facing role, our Benefits Specialists are also good listeners, friendly, and compassionate.We offer Great Benefits! The benefits package for this position includes very generous Paid Time Off (PTO), paid holiday policy, tuition reimbursement and a 401(k) with a match. Health Advocate has an Employee Assistance Program, wellness programs, and employee activities to support employees with various goals.As a Benefit Specialist, you would be responsible for:Professionally answer incoming calls and respond to client inquiriesProvides guidance to members on open enrollment issues and benefit options. This includes compare and contrast benefits during Open Enrollment and Special Enrollment PeriodsConnect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options Answer customer questions related to Benefit Plans, including the following topics:Health Care ReformMarketplace navigationExchange plan review and comparisonCOBRAMedicare A, B, MediGap, Medicare Part D plansHigh deductible health plansFlex Spending Accounts, Health Savings Accounts, and Health Reimbursement AccountsCoordination of Benefits and which plan is primarySummary Plan DocumentsGovernment programs and resourcesLegislation and mandatesFully insured and self-insuredPharmacy benefits including injectable medicationsFacilitate obtaining member's medical recordsPlace outbound follow up calls for issues that cannot be resolved during the initial callRespond to member cases in delegate box, answers and after hours calls #taleoapply Applicant for this job will be expected to meet the following minimum qualifications:EducationHigh School Degree or GED requiredTime spent in pursuit of a Bachelor's degree (e.g. Junior and Senior year) may be substituted in lieu of experience requirementsAssociate's degree from an accredited college or university with major course work in business administration, liberal arts, public health, healthcare management, or a related field is preferredExperience Minimum of two years customer service, healthcare, or benefits experience requiredOtherBasic Knowledge of MS Word and Excel requiredPrevious benefits experience preferredStrong communication skills and phone etiquetteStrong ability to explain complex issues to employees/retireesHighly effective listening skills, customer service and customer resolution skillsStrong problem solving/issues resolution skillsOrganizational and administrative skillsEqual Opportunity Employer/Veterans/Disabled
Jan 16, 2021
Full time
You know that health benefits can be confusing to understand. Wouldn't you love an opportunity to help people untangle their benefits to take better control of their health? West's Health Advocate division is looking to hire Benefits Specialists for our San Antonio, TX location. Our Benefits Specialists are knowledgeable about health insurance and benefit plans, and great answer-finders and problem-solvers. As this is a member-facing role, our Benefits Specialists are also good listeners, friendly, and compassionate.We offer Great Benefits! The benefits package for this position includes very generous Paid Time Off (PTO), paid holiday policy, tuition reimbursement and a 401(k) with a match. Health Advocate has an Employee Assistance Program, wellness programs, and employee activities to support employees with various goals.As a Benefit Specialist, you would be responsible for:Professionally answer incoming calls and respond to client inquiriesProvides guidance to members on open enrollment issues and benefit options. This includes compare and contrast benefits during Open Enrollment and Special Enrollment PeriodsConnect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options Answer customer questions related to Benefit Plans, including the following topics:Health Care ReformMarketplace navigationExchange plan review and comparisonCOBRAMedicare A, B, MediGap, Medicare Part D plansHigh deductible health plansFlex Spending Accounts, Health Savings Accounts, and Health Reimbursement AccountsCoordination of Benefits and which plan is primarySummary Plan DocumentsGovernment programs and resourcesLegislation and mandatesFully insured and self-insuredPharmacy benefits including injectable medicationsFacilitate obtaining member's medical recordsPlace outbound follow up calls for issues that cannot be resolved during the initial callRespond to member cases in delegate box, answers and after hours calls #taleoapply Applicant for this job will be expected to meet the following minimum qualifications:EducationHigh School Degree or GED requiredTime spent in pursuit of a Bachelor's degree (e.g. Junior and Senior year) may be substituted in lieu of experience requirementsAssociate's degree from an accredited college or university with major course work in business administration, liberal arts, public health, healthcare management, or a related field is preferredExperience Minimum of two years customer service, healthcare, or benefits experience requiredOtherBasic Knowledge of MS Word and Excel requiredPrevious benefits experience preferredStrong communication skills and phone etiquetteStrong ability to explain complex issues to employees/retireesHighly effective listening skills, customer service and customer resolution skillsStrong problem solving/issues resolution skillsOrganizational and administrative skillsEqual Opportunity Employer/Veterans/Disabled
OverviewOpportunity: Night AuditorBalance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office ManagerEssential Job FunctionsPerform bookkeeping activities, such as balancing accounts and conducting nightly audits.Keep records of room availability and guests' accounts, manually or using computers.Prepare and distribute daily reports.Audit and reconcile cashiers.Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.Input and update financial information into BRAINS network.Check guests/in out and perform Guest Service Agents tasks.Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program.Practice safe work habits and wear protective safety equipment.Ensure overall guest satisfaction.Perform other duties as requested by management.Position RequirementsHigh School diploma or equivalent preferred.Previous night audit/accounting experience or equivalent training required.Computer knowledge/Excel and arithmetic skills required.FSD is a plus, required within 90 days of employment.Work Environment and ContextWork schedule varies and may include working on holidays, and weekends.Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.What We BelievePeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own ItAbout UsHHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Jan 16, 2021
Full time
OverviewOpportunity: Night AuditorBalance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office ManagerEssential Job FunctionsPerform bookkeeping activities, such as balancing accounts and conducting nightly audits.Keep records of room availability and guests' accounts, manually or using computers.Prepare and distribute daily reports.Audit and reconcile cashiers.Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.Input and update financial information into BRAINS network.Check guests/in out and perform Guest Service Agents tasks.Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program.Practice safe work habits and wear protective safety equipment.Ensure overall guest satisfaction.Perform other duties as requested by management.Position RequirementsHigh School diploma or equivalent preferred.Previous night audit/accounting experience or equivalent training required.Computer knowledge/Excel and arithmetic skills required.FSD is a plus, required within 90 days of employment.Work Environment and ContextWork schedule varies and may include working on holidays, and weekends.Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.What We BelievePeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own ItAbout UsHHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
ATTENTION NIGHT OWLS Are you friendly and able to work in a fast-paced environment? Do you work best when the sun sets? Then come join our team at Courtyard by Marriott San Antonio SeaWorld/Westover Hillsas our Night Auditor The starting pay rate for this position is $13.00 per hour You must have flexible scheduling availability to include mornings, evenings, weekends and/or holidays. Job Requirements: Customer Service Availability to work overnight shifts Strong computer and phone skills Must have a strong desire for achievement Ability to work alone Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. What we offer you in return for your dedication and hard work is a rewarding benefits package that includes: Wellness: Health Insurance Paid Sick and Vacation Time Plan for the Future: 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon first contribution Rewarding Hard Work: Incentive based bonus program Free room nights at our hotels Employee discounts within your hotel brand Discounts for friends and family within your hotel brand Team Member of the Month, Team Member of the quarter, and Team Member of the Year recognition and bonus Discounted tickets to theme parks, musicals, movies and more through Tickets at Work You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations! Career Growth: Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself. Equal Opportunity Employer
Jan 16, 2021
Full time
ATTENTION NIGHT OWLS Are you friendly and able to work in a fast-paced environment? Do you work best when the sun sets? Then come join our team at Courtyard by Marriott San Antonio SeaWorld/Westover Hillsas our Night Auditor The starting pay rate for this position is $13.00 per hour You must have flexible scheduling availability to include mornings, evenings, weekends and/or holidays. Job Requirements: Customer Service Availability to work overnight shifts Strong computer and phone skills Must have a strong desire for achievement Ability to work alone Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. What we offer you in return for your dedication and hard work is a rewarding benefits package that includes: Wellness: Health Insurance Paid Sick and Vacation Time Plan for the Future: 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon first contribution Rewarding Hard Work: Incentive based bonus program Free room nights at our hotels Employee discounts within your hotel brand Discounts for friends and family within your hotel brand Team Member of the Month, Team Member of the quarter, and Team Member of the Year recognition and bonus Discounted tickets to theme parks, musicals, movies and more through Tickets at Work You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations! Career Growth: Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself. Equal Opportunity Employer
Job DetailsJob LocationTAJ Hospitality Management - Lubbock, TXPosition TypeFull TimeEducation LevelNoneSalary Range$8.75 - $11.00 HourlyTravel PercentageNoneJob ShiftNightJob CategoryAdmin - ClericalDescriptionSeeking qualified applicants for Night Audit Associate positions with TAJ Hospitality Management- managed hotels in Lubbock, Texas.Job Description:This position combines front desk duties with accounting/bookkeeping duties during the night audit shift of 11 p.m. to 7 a.m.. The Night Audit Associate (NAA) uses a friendly demeanor in handling all guest issues that arise during the night and ensures that guests continue to have a positive experience. In addition, the NAA is responsible for closing out the hotel accounting system each day, making sure that all daily transactions balance.Responsibilities:Responsibilities include but are not limited to the following:Walk the property upon arrival to ensure that it is still clean and free from debris.Communicate with the previous shift, check the pass-on log for important information, resolve any issues if applicable.Manage the cash drawer, counting the cash upon arrival and logging it into the appropriate log.Assign any remaining arrival reservations, printing the registration cards and making keys as needed.Handle all aspects of the check-in process for arriving guests, including greeting new arrivals, entering all guest demographics accurately, ensuring correct payment methods.Welcome guests to the hotel, recognizing Rewards Members by name and level.Provide information about the hotel that will enhance their stay (pool, fitness room, breakfast, etc.)Log maintenance issues that arise in the appropriate log or call a maintenance person if it needs immediate attentionManage the sweet shop, ensuring that it is fully stocked. Handle all forms of payment rendered for the items sold.Pick up litter and take out trash to maximize positive guest experiences.Maintain the business center, ensuring that it is stocked with paper, pens and pads and take out trash as needed.Clean all public areas, including the pool, lobby, elevator, hallways, etc.Run various reports and perform audits to ensure that the registration cards match the report data and resolve any outstanding issues.Run the night audit.Run check-out folios and place under guest doors.Set up the breakfast.Run various reports to close out the accounting system and ready the property for the next business day.QualificationsRequirements:Ability to make sound decisions based on reason and facts with freedom from error.Demonstrate excellent communication skills, both verbal and written.Proven ability to communicate/interact w/all levels of personnel and guests.Conscientious and self-motivated, able to work with little to no supervision.Maintain personal hygiene, good grooming habits and professional dress at all time while attending to company business.Maintain confidentiality of non-public property information and guest profiles.Qualifications:Minimum: High School Diploma or GED Equivalent. Must be detail oriented and flexible, have good computer skills and a basic understanding of cash handling and debit/credit relationships. Must have basic math skills and pay close attention to detail. Must be friendly, with proven interpersonal skills.Preferred: 1 to 2 years directly related experience. Prior experience within the Hospitality industry preferred.
Jan 16, 2021
Full time
Job DetailsJob LocationTAJ Hospitality Management - Lubbock, TXPosition TypeFull TimeEducation LevelNoneSalary Range$8.75 - $11.00 HourlyTravel PercentageNoneJob ShiftNightJob CategoryAdmin - ClericalDescriptionSeeking qualified applicants for Night Audit Associate positions with TAJ Hospitality Management- managed hotels in Lubbock, Texas.Job Description:This position combines front desk duties with accounting/bookkeeping duties during the night audit shift of 11 p.m. to 7 a.m.. The Night Audit Associate (NAA) uses a friendly demeanor in handling all guest issues that arise during the night and ensures that guests continue to have a positive experience. In addition, the NAA is responsible for closing out the hotel accounting system each day, making sure that all daily transactions balance.Responsibilities:Responsibilities include but are not limited to the following:Walk the property upon arrival to ensure that it is still clean and free from debris.Communicate with the previous shift, check the pass-on log for important information, resolve any issues if applicable.Manage the cash drawer, counting the cash upon arrival and logging it into the appropriate log.Assign any remaining arrival reservations, printing the registration cards and making keys as needed.Handle all aspects of the check-in process for arriving guests, including greeting new arrivals, entering all guest demographics accurately, ensuring correct payment methods.Welcome guests to the hotel, recognizing Rewards Members by name and level.Provide information about the hotel that will enhance their stay (pool, fitness room, breakfast, etc.)Log maintenance issues that arise in the appropriate log or call a maintenance person if it needs immediate attentionManage the sweet shop, ensuring that it is fully stocked. Handle all forms of payment rendered for the items sold.Pick up litter and take out trash to maximize positive guest experiences.Maintain the business center, ensuring that it is stocked with paper, pens and pads and take out trash as needed.Clean all public areas, including the pool, lobby, elevator, hallways, etc.Run various reports and perform audits to ensure that the registration cards match the report data and resolve any outstanding issues.Run the night audit.Run check-out folios and place under guest doors.Set up the breakfast.Run various reports to close out the accounting system and ready the property for the next business day.QualificationsRequirements:Ability to make sound decisions based on reason and facts with freedom from error.Demonstrate excellent communication skills, both verbal and written.Proven ability to communicate/interact w/all levels of personnel and guests.Conscientious and self-motivated, able to work with little to no supervision.Maintain personal hygiene, good grooming habits and professional dress at all time while attending to company business.Maintain confidentiality of non-public property information and guest profiles.Qualifications:Minimum: High School Diploma or GED Equivalent. Must be detail oriented and flexible, have good computer skills and a basic understanding of cash handling and debit/credit relationships. Must have basic math skills and pay close attention to detail. Must be friendly, with proven interpersonal skills.Preferred: 1 to 2 years directly related experience. Prior experience within the Hospitality industry preferred.
OverviewOpportunity: Night AuditorBalance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office ManagerEssential Job FunctionsPerform bookkeeping activities, such as balancing accounts and conducting nightly audits.Keep records of room availability and guests' accounts, manually or using computers.Prepare and distribute daily reports.Audit and reconcile cashiers.Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.Input and update financial information into BRAINS network.Check guests/in out and perform Guest Service Agents tasks.Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program.Practice safe work habits and wear protective safety equipment.Ensure overall guest satisfaction.Perform other duties as requested by management.Position RequirementsHigh School diploma or equivalent preferred.Previous night audit/accounting experience or equivalent training required.Computer knowledge/Excel and arithmetic skills required.FSD is a plus, required within 90 days of employment.Work Environment and ContextWork schedule varies and may include working on holidays, and weekends.Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.What We BelievePeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own ItAbout UsHHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Jan 16, 2021
Full time
OverviewOpportunity: Night AuditorBalance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office ManagerEssential Job FunctionsPerform bookkeeping activities, such as balancing accounts and conducting nightly audits.Keep records of room availability and guests' accounts, manually or using computers.Prepare and distribute daily reports.Audit and reconcile cashiers.Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.Input and update financial information into BRAINS network.Check guests/in out and perform Guest Service Agents tasks.Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program.Practice safe work habits and wear protective safety equipment.Ensure overall guest satisfaction.Perform other duties as requested by management.Position RequirementsHigh School diploma or equivalent preferred.Previous night audit/accounting experience or equivalent training required.Computer knowledge/Excel and arithmetic skills required.FSD is a plus, required within 90 days of employment.Work Environment and ContextWork schedule varies and may include working on holidays, and weekends.Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.What We BelievePeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own ItAbout UsHHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Job DetailsJob LocationTAJ Hospitality Management - Lubbock, TXPosition TypePart TimeEducation LevelNoneSalary Range$8.75 - $11.00 HourlyTravel PercentageNoneJob ShiftNightJob CategoryAdmin - ClericalDescriptionSeeking qualified applicants for Night Audit Associate positions with TAJ Hospitality Management- managed hotels in Lubbock, Texas.Job Description:This position combines front desk duties with accounting/bookkeeping duties during the night audit shift of 11 p.m. to 7 a.m.. The Night Audit Associate (NAA) uses a friendly demeanor in handling all guest issues that arise during the night and ensures that guests continue to have a positive experience. In addition, the NAA is responsible for closing out the hotel accounting system each day, making sure that all daily transactions balance.Responsibilities:Responsibilities include but are not limited to the following:Walk the property upon arrival to ensure that it is still clean and free from debris.Communicate with the previous shift, check the pass-on log for important information, resolve any issues if applicable.Manage the cash drawer, counting the cash upon arrival and logging it into the appropriate log.Assign any remaining arrival reservations, printing the registration cards and making keys as needed.Handle all aspects of the check-in process for arriving guests, including greeting new arrivals, entering all guest demographics accurately, ensuring correct payment methods.Welcome guests to the hotel, recognizing Rewards Members by name and level.Provide information about the hotel that will enhance their stay (pool, fitness room, breakfast, etc.)Log maintenance issues that arise in the appropriate log or call a maintenance person if it needs immediate attentionManage the sweet shop, ensuring that it is fully stocked. Handle all forms of payment rendered for the items sold.Pick up litter and take out trash to maximize positive guest experiences.Maintain the business center, ensuring that it is stocked with paper, pens and pads and take out trash as needed.Clean all public areas, including the pool, lobby, elevator, hallways, etc.Run various reports and perform audits to ensure that the registration cards match the report data and resolve any outstanding issues.Run the night audit.Run check-out folios and place under guest doors.Set up the breakfast.Run various reports to close out the accounting system and ready the property for the next business day.QualificationsRequirements:Ability to make sound decisions based on reason and facts with freedom from error.Demonstrate excellent communication skills, both verbal and written.Proven ability to communicate/interact w/all levels of personnel and guests.Conscientious and self-motivated, able to work with little to no supervision.Maintain personal hygiene, good grooming habits and professional dress at all time while attending to company business.Maintain confidentiality of non-public property information and guest profiles.Qualifications:Minimum: High School Diploma or GED Equivalent. Must be detail oriented and flexible, have good computer skills and a basic understanding of cash handling and debit/credit relationships. Must have basic math skills and pay close attention to detail. Must be friendly, with proven interpersonal skills.Preferred: 1 to 2 years directly related experience. Prior experience within the Hospitality industry preferred.
Jan 16, 2021
Full time
Job DetailsJob LocationTAJ Hospitality Management - Lubbock, TXPosition TypePart TimeEducation LevelNoneSalary Range$8.75 - $11.00 HourlyTravel PercentageNoneJob ShiftNightJob CategoryAdmin - ClericalDescriptionSeeking qualified applicants for Night Audit Associate positions with TAJ Hospitality Management- managed hotels in Lubbock, Texas.Job Description:This position combines front desk duties with accounting/bookkeeping duties during the night audit shift of 11 p.m. to 7 a.m.. The Night Audit Associate (NAA) uses a friendly demeanor in handling all guest issues that arise during the night and ensures that guests continue to have a positive experience. In addition, the NAA is responsible for closing out the hotel accounting system each day, making sure that all daily transactions balance.Responsibilities:Responsibilities include but are not limited to the following:Walk the property upon arrival to ensure that it is still clean and free from debris.Communicate with the previous shift, check the pass-on log for important information, resolve any issues if applicable.Manage the cash drawer, counting the cash upon arrival and logging it into the appropriate log.Assign any remaining arrival reservations, printing the registration cards and making keys as needed.Handle all aspects of the check-in process for arriving guests, including greeting new arrivals, entering all guest demographics accurately, ensuring correct payment methods.Welcome guests to the hotel, recognizing Rewards Members by name and level.Provide information about the hotel that will enhance their stay (pool, fitness room, breakfast, etc.)Log maintenance issues that arise in the appropriate log or call a maintenance person if it needs immediate attentionManage the sweet shop, ensuring that it is fully stocked. Handle all forms of payment rendered for the items sold.Pick up litter and take out trash to maximize positive guest experiences.Maintain the business center, ensuring that it is stocked with paper, pens and pads and take out trash as needed.Clean all public areas, including the pool, lobby, elevator, hallways, etc.Run various reports and perform audits to ensure that the registration cards match the report data and resolve any outstanding issues.Run the night audit.Run check-out folios and place under guest doors.Set up the breakfast.Run various reports to close out the accounting system and ready the property for the next business day.QualificationsRequirements:Ability to make sound decisions based on reason and facts with freedom from error.Demonstrate excellent communication skills, both verbal and written.Proven ability to communicate/interact w/all levels of personnel and guests.Conscientious and self-motivated, able to work with little to no supervision.Maintain personal hygiene, good grooming habits and professional dress at all time while attending to company business.Maintain confidentiality of non-public property information and guest profiles.Qualifications:Minimum: High School Diploma or GED Equivalent. Must be detail oriented and flexible, have good computer skills and a basic understanding of cash handling and debit/credit relationships. Must have basic math skills and pay close attention to detail. Must be friendly, with proven interpersonal skills.Preferred: 1 to 2 years directly related experience. Prior experience within the Hospitality industry preferred.
Western International (Corporate) & Texas Western Hospitality
The Colony, Texas
Texas Western Hospitality and managing partner Western International own and operate over thirty hotels, ranging from select service and full service to extended stays. We build and manage only the best brands. We proudly fly Marriott, Hilton, and Holiday Inn flags. We operate hotels throughout Texas, Arizona, North Carolina, and Washington State. We also have several properties currently under construction, which will be opening in the near future. At TWH, we fly the best flags, build the best hotels and employ the best people. This simple, yet proven strategy has allowed us to deliver exceptional results to our stakeholders, investment partners, owners, associates, and customers alike. Our Night Auditor:• Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.• Prepares various audit worksheets as well as the Daily Flash Reports.• Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.• Logs guest complaints into the Front Desk Communication or Log Book.• Register guests into the hotel and checks guests out of the hotel. • Balances and audits for accuracy all room and tax charges, cashier's reports and guest and house accounts.• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.• Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.• Handles confidential information, including guest records, with a high degree of integrity.• Makes daily deposits (as applicable).• Verifies room charges and rates; verifies register has appropriate starting cash.• Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report. • Submits reports to the corporate office as appropriate.• Monitors room availability.• Blocks rooms and handles guest requests.• Performs and documents security walks on a regular basis.• Has a thorough knowledge of emergency procedures and the implementation of procedures.• Prepares continental breakfast on time; replenishes breakfast items as needed.• Performs duties of a Guest Service Agent, including laundry functions as directed.• May be required to make management decisions in the manager's absence.• Provides a professional image at all times through appearance and dress.• Follows company policies and procedures.Note: Other duties as assigned by supervisor or management
Jan 16, 2021
Full time
Texas Western Hospitality and managing partner Western International own and operate over thirty hotels, ranging from select service and full service to extended stays. We build and manage only the best brands. We proudly fly Marriott, Hilton, and Holiday Inn flags. We operate hotels throughout Texas, Arizona, North Carolina, and Washington State. We also have several properties currently under construction, which will be opening in the near future. At TWH, we fly the best flags, build the best hotels and employ the best people. This simple, yet proven strategy has allowed us to deliver exceptional results to our stakeholders, investment partners, owners, associates, and customers alike. Our Night Auditor:• Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.• Prepares various audit worksheets as well as the Daily Flash Reports.• Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.• Logs guest complaints into the Front Desk Communication or Log Book.• Register guests into the hotel and checks guests out of the hotel. • Balances and audits for accuracy all room and tax charges, cashier's reports and guest and house accounts.• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.• Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.• Handles confidential information, including guest records, with a high degree of integrity.• Makes daily deposits (as applicable).• Verifies room charges and rates; verifies register has appropriate starting cash.• Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report. • Submits reports to the corporate office as appropriate.• Monitors room availability.• Blocks rooms and handles guest requests.• Performs and documents security walks on a regular basis.• Has a thorough knowledge of emergency procedures and the implementation of procedures.• Prepares continental breakfast on time; replenishes breakfast items as needed.• Performs duties of a Guest Service Agent, including laundry functions as directed.• May be required to make management decisions in the manager's absence.• Provides a professional image at all times through appearance and dress.• Follows company policies and procedures.Note: Other duties as assigned by supervisor or management
ATTENTION NIGHT OWLS Are you friendly and able to work in a fast-paced environment? Do you work best when the sun sets? Then come join our team at Staybridge Suites Laredo International Airport as our part time Night Auditor You must have flexible scheduling availability to include mornings, evenings, weekends and/or holidays. Job Requirements: Customer Service Availability to work overnight shifts Strong computer and phone skills Must have a strong desire for achievement Ability to work alone Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. What we offer you in return for your dedication and hard work is a rewarding benefits package that includes: Wellness: Health Insurance Paid Sick and Vacation Time Plan for the Future: 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon first contribution Rewarding Hard Work: Incentive based bonus program Free room nights at our hotels Employee discounts within your hotel brand Discounts for friends and family within your hotel brand Team Member of the Month, Team Member of the quarter, and Team Member of the Year recognition and bonus Discounted tickets to theme parks, musicals, movies and more through Tickets at Work You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations! Career Growth: Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself. Equal Opportunity Employer
Jan 16, 2021
Full time
ATTENTION NIGHT OWLS Are you friendly and able to work in a fast-paced environment? Do you work best when the sun sets? Then come join our team at Staybridge Suites Laredo International Airport as our part time Night Auditor You must have flexible scheduling availability to include mornings, evenings, weekends and/or holidays. Job Requirements: Customer Service Availability to work overnight shifts Strong computer and phone skills Must have a strong desire for achievement Ability to work alone Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. What we offer you in return for your dedication and hard work is a rewarding benefits package that includes: Wellness: Health Insurance Paid Sick and Vacation Time Plan for the Future: 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon first contribution Rewarding Hard Work: Incentive based bonus program Free room nights at our hotels Employee discounts within your hotel brand Discounts for friends and family within your hotel brand Team Member of the Month, Team Member of the quarter, and Team Member of the Year recognition and bonus Discounted tickets to theme parks, musicals, movies and more through Tickets at Work You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations! Career Growth: Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself. Equal Opportunity Employer
Job DescriptionJob Responsibilities • Maintains benefit records; initiates new-hire benefits; records employee benefit changes. • Resolves employee questions and problems by interpreting benefit policies and procedures. • Maintains strong working relationships with benefit providers. • Reconciles monthly bills and approves for payment. • Assists employees with benefits related questions and needed paperwork. • Partners with Payroll on to ensure 401k loan deductions for employees are set up, along with resolving any other benefits related deduction issues. • Responsible for coordinating with beneficiaries on life insurance claims for deceased employees or retirees. • Ensures evidence of insurability forms are tracked and are approved/denied for additional coverage requests and making the necessary system updates. • Responsible for retiree insurance enrollments, and tracking premium payments. • Coordinates with branches and vendors for annual open enrollment (this may include tasks such as, scheduling/conducting meetings and assigning point of contacts, updating and/or drafting benefits related materials, and/or proof-reading carrier guidebooks and other benefits documents and materials). • Works with vendors on answering questions related to the verification of employee and/or dependent information. • Responsible for in-house COBRA administration. • Coordinates and assists with benefits training for branch and job site locations as needed. • Helps to support benefit system changes, enhancements, and testing. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. • Other duties as required Job Requirements Education • Bachelor's Degree from an accredited university and/or equivalent experience. Experience • 3+ years of progressive experience in benefits. • Previous experience working for a construction company and/or with a bilingual workforce is a plus Skills • Strong customer service skills and ability to be flexible • Strong presentation skills • Team player with the ability to interact professionally with all levels both internally and externally • Ability to work independently, with a sense of urgency in a fast-paced environment • Strong organizational skills and highly detail oriented • Strong interpersonal skills • Ability to communicate effectively with all levels within the organization (verbal and written). • Proficient in Microsoft Office (Excel, Outlook, Word, and Power Point) • Bilingual (English and Spanish) a plus Working Conditions • Able to work a varied schedule to complete projects and meet deadlines in response to changing demands. • Able to work in fast paced environment with high daily pressure to meet deadlines. • Able to perform work indoors in an office environment, regardless of whether cubicle, open office or private office. • Able to travel to branch offices and construction jobsites. Physical Requirements • Able to communicate verbally, in a clear manner. • Able to hear oral communication either in person or on equipment such as telephone or mobile phone. • Able to operate a personal computer, either desktop or laptop, for extended periods of time creating, composing, and reviewing documents and spreadsheets. • Able to operate office equipment, including telephone, mobile phone, photocopier, fax machine, scanner, and calculator. • Able to access and navigate construction jobsites periodically. This can include climbing stairs and/or laddersDirect reports This position has no direct reports.*We are an Equal Opportunity Employer*
Jan 16, 2021
Full time
Job DescriptionJob Responsibilities • Maintains benefit records; initiates new-hire benefits; records employee benefit changes. • Resolves employee questions and problems by interpreting benefit policies and procedures. • Maintains strong working relationships with benefit providers. • Reconciles monthly bills and approves for payment. • Assists employees with benefits related questions and needed paperwork. • Partners with Payroll on to ensure 401k loan deductions for employees are set up, along with resolving any other benefits related deduction issues. • Responsible for coordinating with beneficiaries on life insurance claims for deceased employees or retirees. • Ensures evidence of insurability forms are tracked and are approved/denied for additional coverage requests and making the necessary system updates. • Responsible for retiree insurance enrollments, and tracking premium payments. • Coordinates with branches and vendors for annual open enrollment (this may include tasks such as, scheduling/conducting meetings and assigning point of contacts, updating and/or drafting benefits related materials, and/or proof-reading carrier guidebooks and other benefits documents and materials). • Works with vendors on answering questions related to the verification of employee and/or dependent information. • Responsible for in-house COBRA administration. • Coordinates and assists with benefits training for branch and job site locations as needed. • Helps to support benefit system changes, enhancements, and testing. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. • Other duties as required Job Requirements Education • Bachelor's Degree from an accredited university and/or equivalent experience. Experience • 3+ years of progressive experience in benefits. • Previous experience working for a construction company and/or with a bilingual workforce is a plus Skills • Strong customer service skills and ability to be flexible • Strong presentation skills • Team player with the ability to interact professionally with all levels both internally and externally • Ability to work independently, with a sense of urgency in a fast-paced environment • Strong organizational skills and highly detail oriented • Strong interpersonal skills • Ability to communicate effectively with all levels within the organization (verbal and written). • Proficient in Microsoft Office (Excel, Outlook, Word, and Power Point) • Bilingual (English and Spanish) a plus Working Conditions • Able to work a varied schedule to complete projects and meet deadlines in response to changing demands. • Able to work in fast paced environment with high daily pressure to meet deadlines. • Able to perform work indoors in an office environment, regardless of whether cubicle, open office or private office. • Able to travel to branch offices and construction jobsites. Physical Requirements • Able to communicate verbally, in a clear manner. • Able to hear oral communication either in person or on equipment such as telephone or mobile phone. • Able to operate a personal computer, either desktop or laptop, for extended periods of time creating, composing, and reviewing documents and spreadsheets. • Able to operate office equipment, including telephone, mobile phone, photocopier, fax machine, scanner, and calculator. • Able to access and navigate construction jobsites periodically. This can include climbing stairs and/or laddersDirect reports This position has no direct reports.*We are an Equal Opportunity Employer*
Looking for a new opportunity? Now hiring a Barista in Galveston, Texas at a well-known hospital cafeteria. The ideal candidate will have a minimum of 6 months experience as a Barista. Job Details: Shift: First Day Scheduling Details 7:00 am to 3:00 pm Monday through Sunday - various days; or...
Jan 16, 2021
Full time
Looking for a new opportunity? Now hiring a Barista in Galveston, Texas at a well-known hospital cafeteria. The ideal candidate will have a minimum of 6 months experience as a Barista. Job Details: Shift: First Day Scheduling Details 7:00 am to 3:00 pm Monday through Sunday - various days; or...
Job SummaryWe are on the hunt for a Claims/Benefits Specialist-someone who can thrive in a fast-paced managed care environment. In this position, you'll investigate and accurately process claim appeals within the regulatory requirements mandated by the State of Texas. We need someone who can provide effective, timely investigations and follows up on all internal customer requests.Think you've got what it takes?ResponsibilitiesJob Duties:Ensures appeals are processed according to claims processing guidelinesReview and process pended claims within 5 days of initial reviewProvides an exceptional level of customer satisfactionProvides effective, timely investigations and follow up on all internal customer requests and special projectsEnsures claim checks are processed in a timely and efficient mannerParticipates in the development/achievement of action plans and goalsIdentify trends related to appeals processingProcess refunds/retractions identified by TCHP contracted vendors within 30 days of notificationProcess all claims for providers flagged by the Office of Inspector General for prepayment review within 30 days of receiptQualificationsRequirements:High School diploma or GED Three (3) years of claims examination experienceIn lieu of 3 years experience, a Bachelor's Degree or higher will be acceptedKnowledge of ICD9 and CPT codingKnowledge of claims examination functionsAbility to perform clerical duties and operate PC and general office equipmentCompany ProfileFounded in 1996, Texas Children's Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Jan 16, 2021
Full time
Job SummaryWe are on the hunt for a Claims/Benefits Specialist-someone who can thrive in a fast-paced managed care environment. In this position, you'll investigate and accurately process claim appeals within the regulatory requirements mandated by the State of Texas. We need someone who can provide effective, timely investigations and follows up on all internal customer requests.Think you've got what it takes?ResponsibilitiesJob Duties:Ensures appeals are processed according to claims processing guidelinesReview and process pended claims within 5 days of initial reviewProvides an exceptional level of customer satisfactionProvides effective, timely investigations and follow up on all internal customer requests and special projectsEnsures claim checks are processed in a timely and efficient mannerParticipates in the development/achievement of action plans and goalsIdentify trends related to appeals processingProcess refunds/retractions identified by TCHP contracted vendors within 30 days of notificationProcess all claims for providers flagged by the Office of Inspector General for prepayment review within 30 days of receiptQualificationsRequirements:High School diploma or GED Three (3) years of claims examination experienceIn lieu of 3 years experience, a Bachelor's Degree or higher will be acceptedKnowledge of ICD9 and CPT codingKnowledge of claims examination functionsAbility to perform clerical duties and operate PC and general office equipmentCompany ProfileFounded in 1996, Texas Children's Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Looking for a new opportunity? Leading hospital in Abilene is now hiring Cooks to join their Cafeteria team. Great opportunity for hard working people looking to work in a hospital cafeteria. Job Details: Various shifts Abilene, Texas Temp / Long Term Position Pay: $12 / hour + benefits Responsibilities: Prepare...
Jan 16, 2021
Full time
Looking for a new opportunity? Leading hospital in Abilene is now hiring Cooks to join their Cafeteria team. Great opportunity for hard working people looking to work in a hospital cafeteria. Job Details: Various shifts Abilene, Texas Temp / Long Term Position Pay: $12 / hour + benefits Responsibilities: Prepare...