HRI Hospitality

JOB SUMMARY   Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.  JOB DUTIES  Maintain complete knowledge at all times of:  All hotel features/services, and hours of operation.  All room types, numbers, layout, decor, appointments, and location.  All room rates, special packages, and promotions.  Daily house count and expected arrivals/departures.  Room availability status for any given day.  Scheduled in‑house group activities, locations, and times.  All hotel and departmental policies and procedures.  Access all functions of the computer system according to established procedures and standards.  Review the previous day's occupancy and room revenues.  Monitor revenues derived from telephone, garage, and sundries.  Monitor expenses (telephone, cost of sales, supplies, commissions, and labor). Resolve discrepancies with the Accounting Department.  Ensure that staff report to work as scheduled. Document any late or absent employees.  Coordinate breaks for staff.  Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.  Monitor the check‑in/check‑out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.  Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.  Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.  Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.  Always promote positive guest relations.  Monitor and handle guest complaints  Assist guests with reports of lost or stolen articles, following hotel policy.  Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.  Ensure security of guest room access.  Monitor and ensure that all cashiering procedures comply with accounting policies and standards Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.  Anticipate sold‑out situations and know how many rooms are overbooked.  Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.  Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.  Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.  Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.  Print special requests report and block according to specifications.  Balance room types daily according to departmental procedures.  Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.  Monitor V.I.P. arrivals; greet and escort them to their room.  Review all out‑of‑order rooms daily with respective departments to determine the most current status and an estimated date for return to room inventory.  Ensure all closing duties for staff are completed before staff signs out.  Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.  Prepare and submit daily/weekly payroll records.  Complete all paperwork and closing duties in accordance with departmental standards.  Review the status of assignments and any follow‑up action with the on‑coming supervisor.   MINIMUM REQUIREMENTS  High school graduate or equivalent, some college  Previous experience in guest services  Two years’ experience as a Front Office Supervisor Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.  Ability to prioritize and organize work assignments, and delegate work.  Ability to focus attention on details. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.       

JOB SUMMARY The   Executive Housekeeper   is responsible for the organization of cleanliness and maintenance on the property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand. JOB DUTIES • Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services • Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture • Promote unity and teamwork throughout the department • Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, Deep Cleaning, Laundry, and Public areas • Communicate with guests in a professional, courteous, and helpful manner • Manage Housekeeping teams to maximize the guest experience, exceed expectations, and efficiently complete daily departmental objectives • Enforce Lodge standards, policies, and procedures with staff • Direct and evaluate the performance of staff and follow up with training where needed • Motivate staff and maintain a cohesive team • Hire and supervise housekeeping line employees and supervisors • Develop and maintain training programs to create proper quality and quantity cleaning results • Establish and ensure compliance with guest service standards • Utilize inventories to provide high-quality housekeeping and maintenance of the units • Initiate and maintain effective communication within the housekeeping department, and between all other departments and associates • Ensure grooming and conduct standards for all housekeeping associates are enforced • Provide superior cleaning techniques and results in all managed product types • Provide feedback to management on specific furnishing and product needs • Develop and maintain effective payable, payroll, work order, and other written paperwork systems • Provide quality control and care of linen, supplies, and equipment • Ensure compliance with the safety program, identify hazardous conditions, and take immediate corrective action • Perform any other duties assigned by Management MINIMUM REQUIREMENTS • High school graduate or equivalent • Must be able to speak, hear and understand the English language • Competent in written and verbal communication • Must be able to sit/stand/walk for long periods of time • Ability to handle pressure situations and exercise good judgment • Must have some knowledge of laundry • 3 years previous housekeeping management or related experience • Ability to directly supervise 20+ people: • Computer knowledge Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials. 

JOB SUMMARY The Chief Engineer is responsible for the preventive and corrective maintenance of the entire hotel property, interior and exterior, and the development, execution, and follow-through of the hotel work order system. This individual manages and oversees the engineering department in accordance with standards and guidelines established by the hotel. JOB DUTIES Ensure all required repairs and maintenance are performed on all hotel equipment and assets as scheduled or requested by guests, housekeeping, and/or management. Duties can include HVAC, plumbing, electrical repairs, and furniture replacement and/or repair, etc. Perform preventive maintenance on hotel equipment and assets per set schedule. Perform daily walk-throughs, and record all meter readings and boiler temperature. Manage Building Automate Systems.  Create and maintain effective work orders and other paperwork systems. Provide written details of work performed on Work Order forms and other documents. Hire, train, supervise, and coach engineering staff. Manage labor costs in accordance with company guidance and budgets.  Schedule department shifts, taking into consideration expected guest arrivals and departures, occupancy levels, guest service needs and budgetary guidelines. Coordinate with the General Manager the maintenance and facilitation of effective training programs. Ensure that engineering staff are properly uniformed and are following all hotel procedures. Ensure that all operations of engineering equipment and procedures are understood and performed safely in accordance with company guidelines and government regulations. Record all maintenance request work performed in the log program and return requests to the proper location. Assemble weekly and periodic Summary Maintenance Reports; identify and track trends to anticipate future work projects and costs. Proactively provide feedback to management on specific maintenance and repair needs. Administer safety training programs. Facilitate all emergency response training and safety training for hotel employees. Maintain up-to-date knowledge of the hotel’s emergency procedures and the location of all emergency shut-offs. Assist hotel guests as necessary in the event of an emergency. Budget, plan, schedule, coordinate, and supervise Capital Expenditure projects. Support environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening” the hospitality industry. Conduct daily, weekly, and monthly inspections for potential safety hazards. Educate all staff on health and safety procedures and policies.   MINIMUM REQUIREMENTS High school graduate or equivalent. Thorough knowledge and understanding of general repairs and maintenance. Proven track record working with information technology systems. Experience with fire and life safety systems. 1st   Class Boilers HVAC Certification Working knowledge of electrical, plumbing, HVAC, and refrigeration, including: Air conditioning and heating Plumbing codes Electrical codes National/local fire codes Mechanical codes Blueprints and plumbing schematics Supervisory experience. Excellent interpersonal communication skills, written and verbal. Will be interfacing with guests and associates to provide efficient and effective results. Maintains a close working relationship with employees and department heads from all areas of hotel operations. Scheduling flexibility to work long hours as needed to ensure the smooth operation of the engineering department. This position is on-call 24 hours a day. Ability to communicate and make sound judgment calls when evaluating issues and situations in order to expedite the resolution of said issues.   Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.  The job description is intended to describe the general nature and work responsibilities of the position.  The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel.  Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials. HRI Hospitality is an EEO and welcomes you M/F/D/V

The Hilton Shreveport is hiring an Assistant Chief Engineer because their engineering team is growing!   We offer many benefits for full-time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays, and more.                                                                               JOB DESCRIPTION Job Title:    Assistant Chief Engineer  (Working Engineer) Job Type:   Full-Time Department:   Engineering/Maintenance Supervision Exercised:   Engineers Supervision Received :  Chief Engineer Availability:   Evening Shifts, Weekends   JOB SUMMARY The Assistant Chief Engineer is responsible for direct supervision of all engineering and maintenance personnel, as well as assisting in maintaining the general condition of the property, concerning all aspects of electrical, plumbing, mechanical, and painting work, and even repairing mechanical equipment.  Assigns and assists in completing work orders from all departments on a timely basis.  Assigns, supervises, and assists in preventive maintenance for all building equipment and guest rooms.   May be involved in the coordination of renovation projects and development of emergency programs.   JOB DUTIES Working Knowledge of: Air Conditioning and Heating Boiler Systems Plumbing Codes Electrical Codes National/Local Fire Codes/Mechanical Codes Swimming Pool Maintenance Blueprints and Plumbing Schematics Power and hand tools, meters, etc., as they relate to the technical trades. Review, prioritize, and issue daily assignments to Engineering and Maintenance staff. Order and organize tools and equipment to perform daily assignments. Maintain timeliness and work schedule following a preventive maintenance program. Check work orders and night reports for any problems and resolve them in a timely manner. Schedule work in advance with repairs and maintenance in guest rooms. Coordinating with Housekeeping and Front Office. Oversee electrical repairs and installation. Oversee and perform plumbing repairs. Oversee and perform preventive maintenance on equipment. Oversee and perform any maintenance in guest rooms and public areas. Assist the engineers and maintenance personnel in all phases of repair work. Adjust work schedule to cover vacations, personal leave, and holidays when necessary. Maintain proper supply and tool inventory so employees can accomplish their assignments efficiently. Ensure the security of any assigned keys. Assist outside contractors when needed. Assist in developing, implementing, and directing all emergency programs. Ensure monthly safety inspections take place and employees are trained accordingly. Assign and verify completion with all Engineers of all repairs, replacement, and renovation projects to offices and employee work areas. Routinely inspects units and common areas to ensure they are in compliance with QA and safety standards. Maintains an accurate inventory of operating supplies and ensures that accurate purchasing procedures are followed to maintain an adequate supply. Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured. Assume responsibility of engineer on duty when necessary Help in the recommendation of energy-saving ideas. Follow, and enforce all O.S.H.A. and safety guidelines. Performs other related activities as the need arises. MINIMUM REQUIREMENTS At least 3 years of related experience, with at least 2 of those years in a lead position or equivalent in the maintenance field Advanced knowledge of building management/engineering Thorough knowledge and understanding of general repairs and maintenance Must possess very good interpersonal and communication skills, both verbal and written; will be interfacing with a high percentage of guests as well as other staff members  Committed to delivering a high level of customer service & positive attitude Flexibility to respond to a range of different work situations & people Ability to work under pressure & independently The ability to listen, learn, be helpful in all situations, and make the soundest decisions toward the resolution of a potential problem Flexibility with work schedule & reliability required Must be flexible to work all shifts, and may be required to work overtime on occasion when the department is short of staff. Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: First Aid/CPR Vocational training in engineering or similar field Solid understanding of O.S.H.A.and building engineering Pre-employment background screening is required as a condition of employment.   EOE/M/F/Vet/Disabled.