SUMMARY Takes food and beverage orders, pours beverages, serves food and beverages, busses tables, calculates, presents and processes checks while constantly providing exceptional service to all members, resort guests and co-workers. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet guests, escort them to their seats and present them with menus and beverage lists. Create a warm and welcoming atmosphere for guests and employees. Answer questions about menu items and beverages including their ingredients, preparation, accompanying items and make recommendations. Inform customers of daily specials. Take orders from guests for food and/or beverage items. Check identification in order to ensure they meet minimum age requirements for consumption of alcoholic beverages. Enter orders and modifications into the POS system quickly, in the proper sequence and use appropriate abbreviations. Serve Food and/or Beverages to guests; prepare and serve specialty dishes at tables as required. Check with customers to ensure that they are enjoying their meal and experience and take action to correct any problems. Observes guests to respond to any additional needs. Maintain table appearance by pre-bussing, checking drink levels, removing clutter and presetting necessary utensils. Prepare and present checks. Remove dishes and glasses from the table or bar and empty them in an orderly fashion in the dishwashing area. Collect payments on checks by having checks signed by members or process a credit card. Provide continuous and timely service until the guests leave the premises and give them a warm farewell. Uphold the standards and expectations of food and service quality set forth by Pronghorn. Provides a favorable image of Pronghorn and the Food & Beverage Department at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all our areas of endeavors. Follows alcohol awareness procedures for preventing intoxication of guests and handling of an intoxicated guest. Helps in the physical set-up of dining rooms, social functions, events and tournaments. Perform daily, weekly and monthly side work duties set by F&B Assistant Manager. Attend scheduled training seminars and department meetings. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Maintains a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency and effectiveness. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Uphold the standards and expectations of food quality and production set forth by Pronghorn. Assures that effective orientation and training are given to each new employee. Develops ongoing training programs. Able to effectively handle multiple tasks. Incorporates safe work practices in job performance. Regular and reliable attendance. Maintains a professional standard at Pronghorn including, but not limited to, appearance, interaction with members, associates, guests of the club, verbal discussions and written correspondence. Does not discuss work related issues with members and resort guests. Supports and adheres to the CORE Values (ie. "The T.R.I.P."), Service Fundamentals, and Guest Service Philosophy as defined by the Company. Maintains positive attitude and the flexibility to take on new and different tasks as assigned by the F&B Assistant Manager. QUALIFICATIONS Required To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Able to pass a drug test and pre-employment criminal background check. Must be 21 years of age. Must be dressed neatly and well groomed in company approved uniform at all times. Must be able to operate P.O.S. computer, make change correctly and make credit card transactions accurately. Must be able to safely operate and drive beverage carts. Must be able to deliver plated food, clear tables and assist in banquet set up, which may require lifting up to 50 lbs. Must be able to calmly respond to angry guests and notify a manager. Must be able to read and write notes to hearing impaired guests. Stands, walks and sits during the entire shift. Must be able to pass server validation. Reaches, bends, stoops and wipes. Basic cooking principles; grilling items, composing plates and applying condiments. Must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests. Must be able to hear well amongst loud background noise. Must be able to write or memorize orders. Must balance at the end of each shift. Must be able to effectively card all guests who appear under the age of 30 for alcohol purchases and under the age of 25 for tobacco purchases. SKILLS Required High School Diploma Preferred and/or 1-2 years of bartending and customer service experience CERTIFICATES, LICENSES, REGISTRATIONS Must maintain current Food Handler Card and OLCC Service Permit. TRAVEL REQUIRMENTS Local travel may be required in conjunction with Member/Guest events. WORKING CONDITIONS May include both inside or outside shifts. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
May 15, 2024
Full time
SUMMARY Takes food and beverage orders, pours beverages, serves food and beverages, busses tables, calculates, presents and processes checks while constantly providing exceptional service to all members, resort guests and co-workers. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet guests, escort them to their seats and present them with menus and beverage lists. Create a warm and welcoming atmosphere for guests and employees. Answer questions about menu items and beverages including their ingredients, preparation, accompanying items and make recommendations. Inform customers of daily specials. Take orders from guests for food and/or beverage items. Check identification in order to ensure they meet minimum age requirements for consumption of alcoholic beverages. Enter orders and modifications into the POS system quickly, in the proper sequence and use appropriate abbreviations. Serve Food and/or Beverages to guests; prepare and serve specialty dishes at tables as required. Check with customers to ensure that they are enjoying their meal and experience and take action to correct any problems. Observes guests to respond to any additional needs. Maintain table appearance by pre-bussing, checking drink levels, removing clutter and presetting necessary utensils. Prepare and present checks. Remove dishes and glasses from the table or bar and empty them in an orderly fashion in the dishwashing area. Collect payments on checks by having checks signed by members or process a credit card. Provide continuous and timely service until the guests leave the premises and give them a warm farewell. Uphold the standards and expectations of food and service quality set forth by Pronghorn. Provides a favorable image of Pronghorn and the Food & Beverage Department at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all our areas of endeavors. Follows alcohol awareness procedures for preventing intoxication of guests and handling of an intoxicated guest. Helps in the physical set-up of dining rooms, social functions, events and tournaments. Perform daily, weekly and monthly side work duties set by F&B Assistant Manager. Attend scheduled training seminars and department meetings. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Maintains a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency and effectiveness. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Uphold the standards and expectations of food quality and production set forth by Pronghorn. Assures that effective orientation and training are given to each new employee. Develops ongoing training programs. Able to effectively handle multiple tasks. Incorporates safe work practices in job performance. Regular and reliable attendance. Maintains a professional standard at Pronghorn including, but not limited to, appearance, interaction with members, associates, guests of the club, verbal discussions and written correspondence. Does not discuss work related issues with members and resort guests. Supports and adheres to the CORE Values (ie. "The T.R.I.P."), Service Fundamentals, and Guest Service Philosophy as defined by the Company. Maintains positive attitude and the flexibility to take on new and different tasks as assigned by the F&B Assistant Manager. QUALIFICATIONS Required To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Able to pass a drug test and pre-employment criminal background check. Must be 21 years of age. Must be dressed neatly and well groomed in company approved uniform at all times. Must be able to operate P.O.S. computer, make change correctly and make credit card transactions accurately. Must be able to safely operate and drive beverage carts. Must be able to deliver plated food, clear tables and assist in banquet set up, which may require lifting up to 50 lbs. Must be able to calmly respond to angry guests and notify a manager. Must be able to read and write notes to hearing impaired guests. Stands, walks and sits during the entire shift. Must be able to pass server validation. Reaches, bends, stoops and wipes. Basic cooking principles; grilling items, composing plates and applying condiments. Must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests. Must be able to hear well amongst loud background noise. Must be able to write or memorize orders. Must balance at the end of each shift. Must be able to effectively card all guests who appear under the age of 30 for alcohol purchases and under the age of 25 for tobacco purchases. SKILLS Required High School Diploma Preferred and/or 1-2 years of bartending and customer service experience CERTIFICATES, LICENSES, REGISTRATIONS Must maintain current Food Handler Card and OLCC Service Permit. TRAVEL REQUIRMENTS Local travel may be required in conjunction with Member/Guest events. WORKING CONDITIONS May include both inside or outside shifts. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Responsibilities The Maitre' D / Guest Relations role at Giusto is crucial to the overall guest experience This role is typically the first point of contact with our brand, company and team This person sets the tone for the guests and the rest of the team - how exciting and challenging at the same time While not an expert in every category, this person can speak to all aspects of the business from the food we serve to the ethos of the business Oversee Host Station Update/implement host manual Develop consistent language and presence to be upheld by F&B team Take current host manual and training guides and update Determine staffing pars by day of week and by season When working a host shift, main point of contact for guests walking through the door Set the guest up with a great experience Develop strategies for collecting more details and notes on our guests Oversee Resy Operations Control reservations Own Guest Communications Maintain overall Resy tidiness Review Resy analytics on a weekly basis to mine for useful data Phone Communications Ensure phones are being answered and guests are being helped with reservations Create and maintain Voicemails - update as needed with hours of ops, reservation details, parking Ensure group bookings are entered in Resy correctly and business has all details needed to execute reservation Point of contact for any reservations under 20 guests and ensure all details are collected and chef is aware of any dietary requirements Schedule: Monday: Off Tuesday: Off Wednesday: 3pm-9pm Thursday: Off Friday: 3pm-9pm Saturday: 3pm-9pm Sunday: 11am-7pm
Apr 29, 2024
Full time
Responsibilities The Maitre' D / Guest Relations role at Giusto is crucial to the overall guest experience This role is typically the first point of contact with our brand, company and team This person sets the tone for the guests and the rest of the team - how exciting and challenging at the same time While not an expert in every category, this person can speak to all aspects of the business from the food we serve to the ethos of the business Oversee Host Station Update/implement host manual Develop consistent language and presence to be upheld by F&B team Take current host manual and training guides and update Determine staffing pars by day of week and by season When working a host shift, main point of contact for guests walking through the door Set the guest up with a great experience Develop strategies for collecting more details and notes on our guests Oversee Resy Operations Control reservations Own Guest Communications Maintain overall Resy tidiness Review Resy analytics on a weekly basis to mine for useful data Phone Communications Ensure phones are being answered and guests are being helped with reservations Create and maintain Voicemails - update as needed with hours of ops, reservation details, parking Ensure group bookings are entered in Resy correctly and business has all details needed to execute reservation Point of contact for any reservations under 20 guests and ensure all details are collected and chef is aware of any dietary requirements Schedule: Monday: Off Tuesday: Off Wednesday: 3pm-9pm Thursday: Off Friday: 3pm-9pm Saturday: 3pm-9pm Sunday: 11am-7pm
Contra Costa Country Club is a private club serving over 500 members since 1925. We offer several amenities to our members including an 18-hole golf course, swimming pool, bocce courts and several events for our members to enjoy We are currently seeking servers for both part-time and full-time positions are available. We provide a safe work environment during these covid-19 times. Pay Range: $16 - $17 SUMMARY The Server is responsible for providing exceptional food and beverage service to Members and guests, thus ensuring satisfaction and Member retention. They are responsible for greeting Members and guests promptly while always exhibiting a high level of hospitality. Servers must have a passion for hospitality and Member satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain company service standards Knowledge of the menu and various liquors, beer, and wines available by the Club Accurately execute Member and guest orders and requests in a timely fashion Clear and reset tables in bar area. Present menus make recommendations and answer questions regarding beverages and food. Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas. Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor. Be 18 years of age. Complete opening and closing SOP's to the club standard. Clean and sanitize equipment and all Member/Guest areas. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years of age Must have valid driver's license Ability to read and comprehend simple instructions, short correspondence and memos. Requires ability to write simple correspondence as well. Ability to apply common sense understanding in order to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a small number of concrete variables. EDUCATION and/or EXPERIENCE One year of serving experience preferred but not necessary. We will train the skill if you have the right attitude Food Handlers Card High School Diploma LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak one-on-one effectively to internal and external customers. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Job Type: Part-time or Full Time Salary: $15.00 /hour - $16.00 /hour PLUS service charge Experience: Restaurant or Banquet: 1-2 years License: Food Handlers Card Required work authorization: United States
Apr 26, 2024
Full time
Contra Costa Country Club is a private club serving over 500 members since 1925. We offer several amenities to our members including an 18-hole golf course, swimming pool, bocce courts and several events for our members to enjoy We are currently seeking servers for both part-time and full-time positions are available. We provide a safe work environment during these covid-19 times. Pay Range: $16 - $17 SUMMARY The Server is responsible for providing exceptional food and beverage service to Members and guests, thus ensuring satisfaction and Member retention. They are responsible for greeting Members and guests promptly while always exhibiting a high level of hospitality. Servers must have a passion for hospitality and Member satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain company service standards Knowledge of the menu and various liquors, beer, and wines available by the Club Accurately execute Member and guest orders and requests in a timely fashion Clear and reset tables in bar area. Present menus make recommendations and answer questions regarding beverages and food. Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas. Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor. Be 18 years of age. Complete opening and closing SOP's to the club standard. Clean and sanitize equipment and all Member/Guest areas. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years of age Must have valid driver's license Ability to read and comprehend simple instructions, short correspondence and memos. Requires ability to write simple correspondence as well. Ability to apply common sense understanding in order to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a small number of concrete variables. EDUCATION and/or EXPERIENCE One year of serving experience preferred but not necessary. We will train the skill if you have the right attitude Food Handlers Card High School Diploma LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak one-on-one effectively to internal and external customers. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Job Type: Part-time or Full Time Salary: $15.00 /hour - $16.00 /hour PLUS service charge Experience: Restaurant or Banquet: 1-2 years License: Food Handlers Card Required work authorization: United States
Beechmont Country Club is excited to announce the exceptional career opportunity of Pool Server. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. This is a great full-time seasonal or part-time opportunity for those who love to be outdoors. Pay: $15 per hour, increasing after training period Other benefits include: free employee meals, uniforms, golf opportunities, educational scholarships, internship opportunities, and more. Shifts include late morning/early evening - weekdays/holidays/weekends. Essential Duties: Provides immediate attention to all guests upon seating/arriving at counter. Describes specials of the day to the guests. Answers questions regarding any menu item and offers suggestions of menu items when appropriate. Takes food and beverage orders from guests and delivers food to guests promptly after preparation. Follows-up with guest to ensure satisfaction. Replenishes items as needed. Participates in pre-shift meetings and taste tests. Maintains organized workstation and side work duties Setting up and breaking down stations every shift Utilizes Point of Sales System. Follows established systems for taking, placing, and delivering orders. Follows established standards for greeting, cocktail service, food delivery and general service techniques. Practices tray service for all food and beverage service. Incorporates safe work practices in job performance. Valid driver license required (driver license is will be required when operating golf cart) Regular and reliable attendance. Performs other duties as required. Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Certificates/Licenses: Food Safety and Sanitation Training and Alcohol Awareness Training. Job Knowledge, Skill, and Ability Preferences: Ability to read and speak English may be required in order to perform the duties Meets state age requirements for handling alcoholic beverages. Knowledge of POS system
Apr 26, 2024
Full time
Beechmont Country Club is excited to announce the exceptional career opportunity of Pool Server. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. This is a great full-time seasonal or part-time opportunity for those who love to be outdoors. Pay: $15 per hour, increasing after training period Other benefits include: free employee meals, uniforms, golf opportunities, educational scholarships, internship opportunities, and more. Shifts include late morning/early evening - weekdays/holidays/weekends. Essential Duties: Provides immediate attention to all guests upon seating/arriving at counter. Describes specials of the day to the guests. Answers questions regarding any menu item and offers suggestions of menu items when appropriate. Takes food and beverage orders from guests and delivers food to guests promptly after preparation. Follows-up with guest to ensure satisfaction. Replenishes items as needed. Participates in pre-shift meetings and taste tests. Maintains organized workstation and side work duties Setting up and breaking down stations every shift Utilizes Point of Sales System. Follows established systems for taking, placing, and delivering orders. Follows established standards for greeting, cocktail service, food delivery and general service techniques. Practices tray service for all food and beverage service. Incorporates safe work practices in job performance. Valid driver license required (driver license is will be required when operating golf cart) Regular and reliable attendance. Performs other duties as required. Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Certificates/Licenses: Food Safety and Sanitation Training and Alcohol Awareness Training. Job Knowledge, Skill, and Ability Preferences: Ability to read and speak English may be required in order to perform the duties Meets state age requirements for handling alcoholic beverages. Knowledge of POS system
Responsibilities The Maitre' D / Guest Relations role is crucial to the overall guest experience This role is typically the first point of contact with our brand, company and team This person sets the tone for the guests and the rest of the team - how exciting and challenging at the same time While not an expert in every category, this person can speak to all aspects of the business from the food we serve to the ethos of the business Oversee Host Station Update/implement host manual Develop consistent language and presence to be upheld by F&B team Take current host manual and training guides and update Determine staffing pars by day of week and by season When working a host shift, main point of contact for guests walking through the door Set the guest up with a great experience Develop strategies for collecting more details and notes on our guests Oversee Resy Operations Control reservations Own Guest Communications Maintain overall Resy tidiness Review Resy analytics on a weekly basis to mine for useful data Phone Communications Ensure phones are being answered and guests are being helped with reservations Create and maintain Voicemails - update as needed with hours of ops, reservation details, parking Ensure group bookings are entered in Resy correctly and business has all details needed to execute reservation Point of contact for any reservations under 20 guests and ensure all details are collected and chef is aware of any dietary requirements
Apr 18, 2024
Full time
Responsibilities The Maitre' D / Guest Relations role is crucial to the overall guest experience This role is typically the first point of contact with our brand, company and team This person sets the tone for the guests and the rest of the team - how exciting and challenging at the same time While not an expert in every category, this person can speak to all aspects of the business from the food we serve to the ethos of the business Oversee Host Station Update/implement host manual Develop consistent language and presence to be upheld by F&B team Take current host manual and training guides and update Determine staffing pars by day of week and by season When working a host shift, main point of contact for guests walking through the door Set the guest up with a great experience Develop strategies for collecting more details and notes on our guests Oversee Resy Operations Control reservations Own Guest Communications Maintain overall Resy tidiness Review Resy analytics on a weekly basis to mine for useful data Phone Communications Ensure phones are being answered and guests are being helped with reservations Create and maintain Voicemails - update as needed with hours of ops, reservation details, parking Ensure group bookings are entered in Resy correctly and business has all details needed to execute reservation Point of contact for any reservations under 20 guests and ensure all details are collected and chef is aware of any dietary requirements
