Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. More information at , and follow OVG on and . The Bar-Back is responsible for backing up the bartender by restocking products to ensure the bartenders stay fully stocked during events while ensuring all policies and procedures regarding alcohol dispensing are followed. The employee must maintain excellent attendance and be available to work all events as scheduled per business need. This role will pay an hourly wage of $18. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. job expires 7/31/2024 Subaru Park is home to the Philadelphia Union, Major League Soccer team. Union Yards is the new indoor and outdoor brew hall and garden located off of Reaney Street at the Subaru Park Campus. This space will open for pregame activities, through the match and post-game for fans. This position is specific to Union Yards. Responsible for stocking products for the bar including N/A beverages, alcoholic beverages, icing wells, sweeping and moping the bar, moving kegs in and out of keg coolers and tapping kegs. Drafting beer and pouring wine for guest orders, running supplies for bartenders back up fruit, napkins, cups, utensils and stirrers. Assures that the location equipment is operable and clean prior to start of event. Maintain cleanliness of bar and surrounding areas utilizing sanitation procedures, this includes mopping floors, cleaning and stacking floor mats, emptying and relining trash cans and keeping closet areas clear of debris and clutter. The Clubs and Suites levels are highly regarded for VIP guests and should be kept to the highest of standards. Responsible for recognizing guests that are visibly intoxicated and taking action to make bartenders aware of such individuals. Maintains sanitation, health and safety standards in work areas. Must show demonstrated ability to meet the company standard for excellent attendance Ability to work in a team-oriented, fast-paced, event-driven environment. Ability to communicate with employees, co-workers, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment. Possess valid food handling certificate and alcohol service permit if required by state and federal regulations. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to product inventory. Ability to speak, read and write in English. Experience working in a fast-paced, high volume bar capacity is preferred. Physical Dimensions : Performing the duties of this position involves extensive and continuous standing and walking. Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl. The employee is frequently required to lift up to 50 pounds. The vision requirements include the ability to adjust focus, peripheral vision and close vision. At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
May 15, 2024
Full time
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. More information at , and follow OVG on and . The Bar-Back is responsible for backing up the bartender by restocking products to ensure the bartenders stay fully stocked during events while ensuring all policies and procedures regarding alcohol dispensing are followed. The employee must maintain excellent attendance and be available to work all events as scheduled per business need. This role will pay an hourly wage of $18. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. job expires 7/31/2024 Subaru Park is home to the Philadelphia Union, Major League Soccer team. Union Yards is the new indoor and outdoor brew hall and garden located off of Reaney Street at the Subaru Park Campus. This space will open for pregame activities, through the match and post-game for fans. This position is specific to Union Yards. Responsible for stocking products for the bar including N/A beverages, alcoholic beverages, icing wells, sweeping and moping the bar, moving kegs in and out of keg coolers and tapping kegs. Drafting beer and pouring wine for guest orders, running supplies for bartenders back up fruit, napkins, cups, utensils and stirrers. Assures that the location equipment is operable and clean prior to start of event. Maintain cleanliness of bar and surrounding areas utilizing sanitation procedures, this includes mopping floors, cleaning and stacking floor mats, emptying and relining trash cans and keeping closet areas clear of debris and clutter. The Clubs and Suites levels are highly regarded for VIP guests and should be kept to the highest of standards. Responsible for recognizing guests that are visibly intoxicated and taking action to make bartenders aware of such individuals. Maintains sanitation, health and safety standards in work areas. Must show demonstrated ability to meet the company standard for excellent attendance Ability to work in a team-oriented, fast-paced, event-driven environment. Ability to communicate with employees, co-workers, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment. Possess valid food handling certificate and alcohol service permit if required by state and federal regulations. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to product inventory. Ability to speak, read and write in English. Experience working in a fast-paced, high volume bar capacity is preferred. Physical Dimensions : Performing the duties of this position involves extensive and continuous standing and walking. Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl. The employee is frequently required to lift up to 50 pounds. The vision requirements include the ability to adjust focus, peripheral vision and close vision. At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. More information at and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. Overview The Bar-Back is responsible for backing up the bartender by restocking products to ensure the bartenders stay fully stocked during events while ensuring all policies and procedures regarding alcohol dispensing are followed. The employee must maintain excellent attendance and be available to work all events as scheduled per business need. This role will pay an hourly wage of $18. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. job expires 7/31/2024 About the Venue Subaru Park is home to the Philadelphia Union, Major League Soccer team. Union Yards is the new indoor and outdoor brew hall and garden located off of Reaney Street at the Subaru Park Campus. This space will open for pregame activities, through the match and post-game for fans. This position is specific to Union Yards. Responsibilities Responsible for stocking products for the bar including N/A beverages, alcoholic beverages, icing wells, sweeping and moping the bar, moving kegs in and out of keg coolers and tapping kegs. Drafting beer and pouring wine for guest orders, running supplies for bartenders back up fruit, napkins, cups, utensils and stirrers. Assures that the location equipment is operable and clean prior to start of event. Maintain cleanliness of bar and surrounding areas utilizing sanitation procedures, this includes mopping floors, cleaning and stacking floor mats, emptying and relining trash cans and keeping closet areas clear of debris and clutter. The Clubs and Suites levels are highly regarded for VIP guests and should be kept to the highest of standards. Responsible for recognizing guests that are visibly intoxicated and taking action to make bartenders aware of such individuals. Maintains sanitation, health and safety standards in work areas. Must show demonstrated ability to meet the company standard for excellent attendance Qualifications Ability to work in a team-oriented, fast-paced, event-driven environment. Ability to communicate with employees, co-workers, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment. Possess valid food handling certificate and alcohol service permit if required by state and federal regulations. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to product inventory. Ability to speak, read and write in English. Experience working in a fast-paced, high volume bar capacity is preferred. Physical Dimensions: Performing the duties of this position involves extensive and continuous standing and walking. Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl. The employee is frequently required to lift up to 50 pounds. The vision requirements include the ability to adjust focus, peripheral vision and close vision. Strengthened by our Differences. United to Make a Difference. At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. EEO Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
May 15, 2024
Full time
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. More information at and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. Overview The Bar-Back is responsible for backing up the bartender by restocking products to ensure the bartenders stay fully stocked during events while ensuring all policies and procedures regarding alcohol dispensing are followed. The employee must maintain excellent attendance and be available to work all events as scheduled per business need. This role will pay an hourly wage of $18. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. job expires 7/31/2024 About the Venue Subaru Park is home to the Philadelphia Union, Major League Soccer team. Union Yards is the new indoor and outdoor brew hall and garden located off of Reaney Street at the Subaru Park Campus. This space will open for pregame activities, through the match and post-game for fans. This position is specific to Union Yards. Responsibilities Responsible for stocking products for the bar including N/A beverages, alcoholic beverages, icing wells, sweeping and moping the bar, moving kegs in and out of keg coolers and tapping kegs. Drafting beer and pouring wine for guest orders, running supplies for bartenders back up fruit, napkins, cups, utensils and stirrers. Assures that the location equipment is operable and clean prior to start of event. Maintain cleanliness of bar and surrounding areas utilizing sanitation procedures, this includes mopping floors, cleaning and stacking floor mats, emptying and relining trash cans and keeping closet areas clear of debris and clutter. The Clubs and Suites levels are highly regarded for VIP guests and should be kept to the highest of standards. Responsible for recognizing guests that are visibly intoxicated and taking action to make bartenders aware of such individuals. Maintains sanitation, health and safety standards in work areas. Must show demonstrated ability to meet the company standard for excellent attendance Qualifications Ability to work in a team-oriented, fast-paced, event-driven environment. Ability to communicate with employees, co-workers, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment. Possess valid food handling certificate and alcohol service permit if required by state and federal regulations. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to product inventory. Ability to speak, read and write in English. Experience working in a fast-paced, high volume bar capacity is preferred. Physical Dimensions: Performing the duties of this position involves extensive and continuous standing and walking. Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl. The employee is frequently required to lift up to 50 pounds. The vision requirements include the ability to adjust focus, peripheral vision and close vision. Strengthened by our Differences. United to Make a Difference. At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. EEO Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Hand & Stone - Greater Philadelphia
Philadelphia, Pennsylvania
Benefits: 401(k) Bonus based on performance Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Job Description: Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. Hand and Stone Massage and Facial Spa, located in Hand & Stone - Greater Philadelphia, is seeking a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding ! Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills! We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you! Responsibilities: Meet membership sales goals Detailed knowledge of the menu of services - don't worry, we'll train you! Have excellent customer service to members and guests, while building relationships that last Capable of working flexible hours Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive and energetic attitude Answer phones, schedule appointments, and file documents Perform various other duties as assigned What's in it for you? Competitive Compensation - hourly wage PLUS commissions. Contests - do you want to put your sales skills to the test? See what we have in store! Career Advancement - You have the potential for rapid advancement, including management roles, based on performance. Ongoing Training - We are ALWAYS learning and improving. Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind! Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too! Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards? Qualifications: Having a high school diploma or equivalent is required Must be 18 years old or older Must be exceptionally organized and have great attention to detail Must be a strong team player with the ability to work independently with minimal supervision I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
May 22, 2024
Full time
Benefits: 401(k) Bonus based on performance Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Job Description: Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. Hand and Stone Massage and Facial Spa, located in Hand & Stone - Greater Philadelphia, is seeking a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding ! Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills! We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you! Responsibilities: Meet membership sales goals Detailed knowledge of the menu of services - don't worry, we'll train you! Have excellent customer service to members and guests, while building relationships that last Capable of working flexible hours Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive and energetic attitude Answer phones, schedule appointments, and file documents Perform various other duties as assigned What's in it for you? Competitive Compensation - hourly wage PLUS commissions. Contests - do you want to put your sales skills to the test? See what we have in store! Career Advancement - You have the potential for rapid advancement, including management roles, based on performance. Ongoing Training - We are ALWAYS learning and improving. Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind! Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too! Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards? Qualifications: Having a high school diploma or equivalent is required Must be 18 years old or older Must be exceptionally organized and have great attention to detail Must be a strong team player with the ability to work independently with minimal supervision I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Bold food delivered with Passion, Enthusiasm and PrideThe Server position is all about:Guiding guests through menus, demonstrating thorough knowledge of the food and beveragesTaking accurate orders and partnering with team member to deliver great foodProviding friendly and attentive serviceAssisting in tasks to ensure a clean, sanitized and safe restaurantWorking together as a team to deliver a great LongHorn Steakhouse experience for our Guests. team members enjoy:Competitive salary with weekly payFlexible schedulesHealth and Wealth BenefitsDining and other discountsCareer advancement opportunities
May 22, 2024
Full time
Bold food delivered with Passion, Enthusiasm and PrideThe Server position is all about:Guiding guests through menus, demonstrating thorough knowledge of the food and beveragesTaking accurate orders and partnering with team member to deliver great foodProviding friendly and attentive serviceAssisting in tasks to ensure a clean, sanitized and safe restaurantWorking together as a team to deliver a great LongHorn Steakhouse experience for our Guests. team members enjoy:Competitive salary with weekly payFlexible schedulesHealth and Wealth BenefitsDining and other discountsCareer advancement opportunities
You wash, you clean you're an important part of the teamTheDishwasherposition is all about:Cleaning dishes, utensils, glassware, pots and pansAssisting in maintaining a clean and safe restaurantAdhering to food safety and sanitation standardsStocking supplies for our service and culinary teamsWorking together as a team to deliver a great LongHorn Steakhouse experience for our Guests. members enjoy:Competitive salary with weekly payFlexible schedulesHealth and Wealth BenefitsDining and other discountsCareer advancement opportunities
May 22, 2024
Full time
You wash, you clean you're an important part of the teamTheDishwasherposition is all about:Cleaning dishes, utensils, glassware, pots and pansAssisting in maintaining a clean and safe restaurantAdhering to food safety and sanitation standardsStocking supplies for our service and culinary teamsWorking together as a team to deliver a great LongHorn Steakhouse experience for our Guests. members enjoy:Competitive salary with weekly payFlexible schedulesHealth and Wealth BenefitsDining and other discountsCareer advancement opportunities
Job Description DUTIES AND RESPONSIBILITIES All Vino Volo positions, including the General Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times. We invite you to embrace our family culture by following the Vino Volo core values: Be Extraordinary, Cultivate Community, Plant and Grow, and Share the Wine. The General Manager will provide 100% support and commitment to achieving the company's strategic goals including profitable growth, guest satisfaction and associate engagement. The General Manager is responsible for ensuring that their team surprises and delights Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge, or in the retail section of the restaurant. The General Manager strives to develop and mentor the their team, acting as a role model and a teacher. The primary goals of the General Manager are to lead and coach his or her team to 1) impress customers with the quality of the Vino Volo experience; and 2) sell flights, glasses, food pairings and retail bottles of wine to these same customers. Functions include, but are not limited to the following areas: People Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning. • Must love and support your TEAM! • Deliver and coach employees to charm and captivate customers with a service level they have never-before experienced at an airport, and rarely ever encountered at stores or wine bars outside the airport • Inspire and mentor all team members to reach their full potential. Develop bench strength for all positions within your location, ensuring upward mobility for high performing team members. • Consistently recognize team members when they excel. Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures, using the progressive discipline process when performance expectations are not met. • Source high potential candidates using variety of recruiting avenues. Ensure each candidate is screened using approved interview guides. • Ensure all direct reports complete all compliance based and brand specific training by the due date. • Set clear performance goals and expectations for your team that meet Vino Volo's approach to wine, service, and sales. Following up consistently, providing feedback on an ongoing basis. • Ensure performance evaluations and disciplinary actions are delivered on a timely basis. • Drive associate engagement through a variety of methods, including the annual Speak Up! Survey. Be an active listener and leader, holding regularly scheduled meetings to access the teams moral and making necessary adjustments to action plans, as needed. • Leading shifts when necessary Operational Excellence Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in mind. • Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and service, responding to guests with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests. • Engage customers in an approachable but sophisticated manner and help them to discover and fall in love with Vino Volo's wines, making them want to buy these wines by the bottle. Create a relaxed, refined, and enjoyable environment for customers - a pleasant contrast to the stresses, noise, and crowds of the airport. • Listen and empathize with customers, with a focus on gently and persuasively up-selling them on bottles of wine or enrollment in Vino Volo's loyalty program and wine club. • Role model the behaviors and service expectations you have of your team. • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. • Be a visible presence. Available to members of the team, guests, and airport partners. Monitor the performance of your team and operational systems. • Must create a culture where poor health and brand partner inspections are unacceptable. • Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. • Ensure consistent high quality of food preparation and service. • Ensure all opening and closing checklist are being used and take appropriate disciplinary action when they are not. • Verify that all nightly, weekly, and monthly closing procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry. • Creating and printing daily menus, organizing "flights of the day", and generally managing the offering of the customer in accordance with Company standards • Ensuring that all collateral materials including but not limited to menus, wine discovery books, flight blotters, merchandise tags, and point of purchase materials are up-to-date, attractively displayed and accurate Profitable Growth Drive top line sales and profitability • Analyze financial data on a daily basis and take appropriate action to maintain profitability. • Ensure schedules are written to maximize sales and ensure guest satisfaction. Labor and payroll goals, as a percentage of sales, must be achieved. • Maintain an acceptable food cost percentage by oversight food and beverage purchasing, quality and cost control. • Ensure all recipe and portioning standards are being followed to minimize costs. • Monitor supply purchases, utility usage and miscellaneous expenditures, making adjustments as necessary to ensure profitability. • Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures. • Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets. • Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or associate is injured. • Review financial information frequently with your team to assist with achieving financial goals. All managers are required to know the cost and budget goals. Innovation Identify opportunities and solve them. • Must have a thorough understanding of all hardware and software systems that are used. This includes inventory, purchasing, forecasting, scheduling and time keeping, email, and electronic filing systems. • Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations. • In response to key observations, you must be innovative and collaborative in driving departmental success. Productivity Maximize resources to improve process and grow the business. • Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts. • Self-driven, work independently, and always do the right thing even when nobody is looking. • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. • Must be able to sustain performance under conditions of stress-such as tight deadlines and detailed questioning. Effective Communication Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Role model and provide accessibility to all staff for open communication, leadership, direction, and motivation. • Open-minded to feedback. • Must have sufficient self-confidence, poise, charisma, and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions. • Must demonstrate the ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of patrons and team members present. • Must exhibit leadership courage and the ability to coach up as well as coach direct reports.
May 20, 2024
Full time
Job Description DUTIES AND RESPONSIBILITIES All Vino Volo positions, including the General Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times. We invite you to embrace our family culture by following the Vino Volo core values: Be Extraordinary, Cultivate Community, Plant and Grow, and Share the Wine. The General Manager will provide 100% support and commitment to achieving the company's strategic goals including profitable growth, guest satisfaction and associate engagement. The General Manager is responsible for ensuring that their team surprises and delights Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge, or in the retail section of the restaurant. The General Manager strives to develop and mentor the their team, acting as a role model and a teacher. The primary goals of the General Manager are to lead and coach his or her team to 1) impress customers with the quality of the Vino Volo experience; and 2) sell flights, glasses, food pairings and retail bottles of wine to these same customers. Functions include, but are not limited to the following areas: People Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning. • Must love and support your TEAM! • Deliver and coach employees to charm and captivate customers with a service level they have never-before experienced at an airport, and rarely ever encountered at stores or wine bars outside the airport • Inspire and mentor all team members to reach their full potential. Develop bench strength for all positions within your location, ensuring upward mobility for high performing team members. • Consistently recognize team members when they excel. Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures, using the progressive discipline process when performance expectations are not met. • Source high potential candidates using variety of recruiting avenues. Ensure each candidate is screened using approved interview guides. • Ensure all direct reports complete all compliance based and brand specific training by the due date. • Set clear performance goals and expectations for your team that meet Vino Volo's approach to wine, service, and sales. Following up consistently, providing feedback on an ongoing basis. • Ensure performance evaluations and disciplinary actions are delivered on a timely basis. • Drive associate engagement through a variety of methods, including the annual Speak Up! Survey. Be an active listener and leader, holding regularly scheduled meetings to access the teams moral and making necessary adjustments to action plans, as needed. • Leading shifts when necessary Operational Excellence Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in mind. • Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and service, responding to guests with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests. • Engage customers in an approachable but sophisticated manner and help them to discover and fall in love with Vino Volo's wines, making them want to buy these wines by the bottle. Create a relaxed, refined, and enjoyable environment for customers - a pleasant contrast to the stresses, noise, and crowds of the airport. • Listen and empathize with customers, with a focus on gently and persuasively up-selling them on bottles of wine or enrollment in Vino Volo's loyalty program and wine club. • Role model the behaviors and service expectations you have of your team. • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. • Be a visible presence. Available to members of the team, guests, and airport partners. Monitor the performance of your team and operational systems. • Must create a culture where poor health and brand partner inspections are unacceptable. • Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. • Ensure consistent high quality of food preparation and service. • Ensure all opening and closing checklist are being used and take appropriate disciplinary action when they are not. • Verify that all nightly, weekly, and monthly closing procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry. • Creating and printing daily menus, organizing "flights of the day", and generally managing the offering of the customer in accordance with Company standards • Ensuring that all collateral materials including but not limited to menus, wine discovery books, flight blotters, merchandise tags, and point of purchase materials are up-to-date, attractively displayed and accurate Profitable Growth Drive top line sales and profitability • Analyze financial data on a daily basis and take appropriate action to maintain profitability. • Ensure schedules are written to maximize sales and ensure guest satisfaction. Labor and payroll goals, as a percentage of sales, must be achieved. • Maintain an acceptable food cost percentage by oversight food and beverage purchasing, quality and cost control. • Ensure all recipe and portioning standards are being followed to minimize costs. • Monitor supply purchases, utility usage and miscellaneous expenditures, making adjustments as necessary to ensure profitability. • Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures. • Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets. • Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or associate is injured. • Review financial information frequently with your team to assist with achieving financial goals. All managers are required to know the cost and budget goals. Innovation Identify opportunities and solve them. • Must have a thorough understanding of all hardware and software systems that are used. This includes inventory, purchasing, forecasting, scheduling and time keeping, email, and electronic filing systems. • Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations. • In response to key observations, you must be innovative and collaborative in driving departmental success. Productivity Maximize resources to improve process and grow the business. • Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts. • Self-driven, work independently, and always do the right thing even when nobody is looking. • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. • Must be able to sustain performance under conditions of stress-such as tight deadlines and detailed questioning. Effective Communication Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Role model and provide accessibility to all staff for open communication, leadership, direction, and motivation. • Open-minded to feedback. • Must have sufficient self-confidence, poise, charisma, and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions. • Must demonstrate the ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of patrons and team members present. • Must exhibit leadership courage and the ability to coach up as well as coach direct reports.
Hand & Stone - PA, NY, SC
Philadelphia, Pennsylvania
Benefits: 401(k) matching Bonus based on performance Employee discounts Flexible schedule Job Description: Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. Hand and Stone Massage and Facial Spa, located in Hand & Stone - PA, NY, SC, is seeking a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding ! Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills! We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you! Responsibilities: Meet membership sales goals Detailed knowledge of the menu of services - don't worry, we'll train you! Have excellent customer service to members and guests, while building relationships that last Capable of working flexible hours Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive and energetic attitude Answer phones, schedule appointments, and file documents Perform various other duties as assigned What's in it for you? Competitive Compensation - hourly wage PLUS commissions. Contests - do you want to put your sales skills to the test? See what we have in store! Career Advancement - You have the potential for rapid advancement, including management roles, based on performance. Ongoing Training - We are ALWAYS learning and improving. Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind! Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too! Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards? Qualifications: Having a high school diploma or equivalent is required Must be 18 years old or older Must be exceptionally organized and have great attention to detail Must be a strong team player with the ability to work independently with minimal supervision I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
May 16, 2024
Full time
Benefits: 401(k) matching Bonus based on performance Employee discounts Flexible schedule Job Description: Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. Hand and Stone Massage and Facial Spa, located in Hand & Stone - PA, NY, SC, is seeking a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding ! Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills! We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you! Responsibilities: Meet membership sales goals Detailed knowledge of the menu of services - don't worry, we'll train you! Have excellent customer service to members and guests, while building relationships that last Capable of working flexible hours Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive and energetic attitude Answer phones, schedule appointments, and file documents Perform various other duties as assigned What's in it for you? Competitive Compensation - hourly wage PLUS commissions. Contests - do you want to put your sales skills to the test? See what we have in store! Career Advancement - You have the potential for rapid advancement, including management roles, based on performance. Ongoing Training - We are ALWAYS learning and improving. Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind! Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too! Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards? Qualifications: Having a high school diploma or equivalent is required Must be 18 years old or older Must be exceptionally organized and have great attention to detail Must be a strong team player with the ability to work independently with minimal supervision I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.