Job Description POSITION OVERVIEW The Lead Spa Host is a customer-oriented individual who oversees the front desk and guest relations within the spa or wellness center. The main responsibility of the Lead Spa Host is to ensure that all guests receive a warm welcome, efficient check-in and check-out process, and outstanding service throughout their visit. Additionally, the Lead Spa Host will provide the first line of communication between spa leadership and host / linen runner teams. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Greet spa guests with a friendly and professional demeanor Assist guests with the check-in process, verifying appointments and personal details Inform guests about available spa services, packages, and promotions Address any inquiries or concerns promptly and professionally Manage the spa's appointment scheduling system Coordinate and confirm appointments for guests Ensure that appointments are scheduled efficiently to optimize spa services Provide personalized attention to guests, understanding their needs and preferences Offer recommendations on spa services based on guest preferences and requirements Handle guest complaints or issues, resolving them with a positive and satisfactory outcome Create a serene and welcoming atmosphere for guests during their visit Maintain accurate records of spa bookings, guest information, and payments Handle billing and payment processes, including processing cash, credit card, or gift card transactions Manage inventory of spa products, ensuring they are adequately stocked and organized Support Spa Operations Manager and Supervisor on all policies and procedures and assist with meeting and training the spa host and linen runner team Develop and maintain daily rotations of the spa host and linen runner team Attend and participate in support training and staff meetings Ensure all Fontainebleau core values, property, department standards are implemented and applied Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High School diploma or equivalent required Six (6) months of experience as a lead in a similar role for a high-luxury salon and spa Experience in high-volume luxury spa or resort preferred Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook) Polished appearance and demeanor Excellent guest and Member skills Effective time management skills and ability to multi-task in a fast-paced environment Extraordinary attention to detail, while working under tight deadlines Ability to resolve problems to the satisfaction of both the guest and the company Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Must be willing and able to work a flexible schedule to include holidays, nights, and weekends Work in a fast-paced, busy, and somewhat stressful environment SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities but will act as the liaison between spa hosts, linen runners, and leadership. DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect. CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility. SALARY $19 per hour
May 22, 2024
Full time
Job Description POSITION OVERVIEW The Lead Spa Host is a customer-oriented individual who oversees the front desk and guest relations within the spa or wellness center. The main responsibility of the Lead Spa Host is to ensure that all guests receive a warm welcome, efficient check-in and check-out process, and outstanding service throughout their visit. Additionally, the Lead Spa Host will provide the first line of communication between spa leadership and host / linen runner teams. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Greet spa guests with a friendly and professional demeanor Assist guests with the check-in process, verifying appointments and personal details Inform guests about available spa services, packages, and promotions Address any inquiries or concerns promptly and professionally Manage the spa's appointment scheduling system Coordinate and confirm appointments for guests Ensure that appointments are scheduled efficiently to optimize spa services Provide personalized attention to guests, understanding their needs and preferences Offer recommendations on spa services based on guest preferences and requirements Handle guest complaints or issues, resolving them with a positive and satisfactory outcome Create a serene and welcoming atmosphere for guests during their visit Maintain accurate records of spa bookings, guest information, and payments Handle billing and payment processes, including processing cash, credit card, or gift card transactions Manage inventory of spa products, ensuring they are adequately stocked and organized Support Spa Operations Manager and Supervisor on all policies and procedures and assist with meeting and training the spa host and linen runner team Develop and maintain daily rotations of the spa host and linen runner team Attend and participate in support training and staff meetings Ensure all Fontainebleau core values, property, department standards are implemented and applied Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High School diploma or equivalent required Six (6) months of experience as a lead in a similar role for a high-luxury salon and spa Experience in high-volume luxury spa or resort preferred Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook) Polished appearance and demeanor Excellent guest and Member skills Effective time management skills and ability to multi-task in a fast-paced environment Extraordinary attention to detail, while working under tight deadlines Ability to resolve problems to the satisfaction of both the guest and the company Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Must be willing and able to work a flexible schedule to include holidays, nights, and weekends Work in a fast-paced, busy, and somewhat stressful environment SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities but will act as the liaison between spa hosts, linen runners, and leadership. DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect. CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility. SALARY $19 per hour
Job Description POSITION OVERVIEW The Male Spa Host is a customer-oriented individual who oversees the front desk and guest relations within the spa or wellness center. The main responsibility of the Lead Spa Host is to ensure that all guests receive a warm welcome, efficient check-in and check-out process, and outstanding service throughout their visit. Additionally, the Lead Spa Host will provide the first line of communication between spa leadership and host / linen runner teams. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Welcome and interact with guests as they enter and exit the facility Provide a luxury experience while engaging conversations with guests and members Ensure that all spa facilities are neat, clean, and well stocked Maintain up-to-date knowledge of facility products, features, and amenities Provide all guests with tours of the facilities and lay out the features and benefits of facilities Issue all guests with a locker, robe, and spa slippers Review guest appointments/schedules and assist guest with escorting to where they will be picked up/returned for/from their treatments Be able to assist guests with all questions and booking requests while they are in the spa Be able to assist in other areas of the spa as needed without being prompted to do so Provide accurate, appropriate, and immediate responses to all guest requests; Follow up to ensure guest satisfaction Attend and participate in support training and staff meetings Ensure all Fontainebleau core values, property and department standards are implemented and applied Attend and participate in support training and staff meetings Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. High School diploma or equivalent required Experience in a similar role for a high-luxury salon and spa preferred Experience in high-volume luxury spa or resort preferred Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook) Polished appearance and demeanor Excellent guest and Member skills Effective time management skills and ability to multi-task in a fast-paced environment Extraordinary attention to detail, while working under tight deadlines Ability to resolve problems to the satisfaction of both the guest and the company Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Must be willing and able to work a flexible schedule to include holidays, nights, and weekends Work in a fast-paced, busy, and somewhat stressful environment SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities. DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect. CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility. SALARY $15 per hour
May 22, 2024
Full time
Job Description POSITION OVERVIEW The Male Spa Host is a customer-oriented individual who oversees the front desk and guest relations within the spa or wellness center. The main responsibility of the Lead Spa Host is to ensure that all guests receive a warm welcome, efficient check-in and check-out process, and outstanding service throughout their visit. Additionally, the Lead Spa Host will provide the first line of communication between spa leadership and host / linen runner teams. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Welcome and interact with guests as they enter and exit the facility Provide a luxury experience while engaging conversations with guests and members Ensure that all spa facilities are neat, clean, and well stocked Maintain up-to-date knowledge of facility products, features, and amenities Provide all guests with tours of the facilities and lay out the features and benefits of facilities Issue all guests with a locker, robe, and spa slippers Review guest appointments/schedules and assist guest with escorting to where they will be picked up/returned for/from their treatments Be able to assist guests with all questions and booking requests while they are in the spa Be able to assist in other areas of the spa as needed without being prompted to do so Provide accurate, appropriate, and immediate responses to all guest requests; Follow up to ensure guest satisfaction Attend and participate in support training and staff meetings Ensure all Fontainebleau core values, property and department standards are implemented and applied Attend and participate in support training and staff meetings Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. High School diploma or equivalent required Experience in a similar role for a high-luxury salon and spa preferred Experience in high-volume luxury spa or resort preferred Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook) Polished appearance and demeanor Excellent guest and Member skills Effective time management skills and ability to multi-task in a fast-paced environment Extraordinary attention to detail, while working under tight deadlines Ability to resolve problems to the satisfaction of both the guest and the company Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Must be willing and able to work a flexible schedule to include holidays, nights, and weekends Work in a fast-paced, busy, and somewhat stressful environment SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities. DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect. CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility. SALARY $15 per hour
WHAT YOU'LL DO The primary responsibility of the Pool Cabana Host is to ensure complete customer satisfaction by providing the highest quality of service to our cabana and daybed guests and their food and beverage needs. All duties are to be performed in accordance with the company's policies and procedures. ROLE EXPECTATIONS Responsibilities include, but are not limited to, the following: Greets and welcomes all cabana guests in a pleasant and professional manner and escorting them to their cabana or daybed. Assisting guest with food and beverage choices/menus, taking food and beverage orders accurately, delivering orders promptly. Accurately, and professionally deal with cash/credit transactions, aid cabana guests with requests, and cabana/pool deck cleanliness. Continuously seek service opportunities. Respond to and resolve guest complaints. Answer guest questions and possess knowledge about property events and attractions. Work closely with bar staff, runners and kitchen staff to coordinate the delivery of food and beverage orders to the appropriate location. Provide friendly and professional service to guests, assisting with any additional requests or inquiries they may have. Communicate any special instructions or guest preferences to the bar and kitchen staff to ensure the correct preparation of orders. Provide fast (20 minutes or less round time), friendly, professional beverage service to pool guests; carry full trays on every round. Take drink orders, communicate with the bartender, assist in the preparation of drinks, and present drinks to guests. Maintain a clean and well-stocked workstation. Handle money according to procedures. Serve as an ambassador of goodwill while working and at customer and public relations functions; appear in publicity photos. Work well with others, especially beverage servers, bartenders, barbacks and the beverage supervisor. Provide personalized service and use guests' names. Resolve service problems according to guidelines. Meets the attendance guidelines of the job and adhere to regulatory, departmental, and company policies. Fulfill any other related duties as assigned. SUPERVISORY RESPONSIBILITIES This position does not have any supervisory responsibilities. REQUIREMENTS At least 21 years of age. High school diploma or equivalent. One-year previous high-volume food and beverage experience. Must possess excellent customer service and communication skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation. Must be able to work any day of the week and scheduled shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Work requires knowledge of tray service and cocktail ingredients. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed. PREFERRED Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service. CERTIFICATIONS, LICENSES, REGISTRATIONS Must be able to qualify for licenses and permits required by federal, state and local regulations. PHYSICAL REQUIREMENTS Must be able to work under time constraints and within established deadlines. Must regularly lift and/move up 30 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces. WORKING CONDITIONS Work outdoors and be exposed to various environmental factors such as, but not limited to, varying conditions of temperature, heat, water, wind, extensive sun exposure, chemicals, including chlorine and other pool chemicals, noise, dust, and cigarette smoke. Work in a fast-paced and busy environment. Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.
May 19, 2024
Full time
WHAT YOU'LL DO The primary responsibility of the Pool Cabana Host is to ensure complete customer satisfaction by providing the highest quality of service to our cabana and daybed guests and their food and beverage needs. All duties are to be performed in accordance with the company's policies and procedures. ROLE EXPECTATIONS Responsibilities include, but are not limited to, the following: Greets and welcomes all cabana guests in a pleasant and professional manner and escorting them to their cabana or daybed. Assisting guest with food and beverage choices/menus, taking food and beverage orders accurately, delivering orders promptly. Accurately, and professionally deal with cash/credit transactions, aid cabana guests with requests, and cabana/pool deck cleanliness. Continuously seek service opportunities. Respond to and resolve guest complaints. Answer guest questions and possess knowledge about property events and attractions. Work closely with bar staff, runners and kitchen staff to coordinate the delivery of food and beverage orders to the appropriate location. Provide friendly and professional service to guests, assisting with any additional requests or inquiries they may have. Communicate any special instructions or guest preferences to the bar and kitchen staff to ensure the correct preparation of orders. Provide fast (20 minutes or less round time), friendly, professional beverage service to pool guests; carry full trays on every round. Take drink orders, communicate with the bartender, assist in the preparation of drinks, and present drinks to guests. Maintain a clean and well-stocked workstation. Handle money according to procedures. Serve as an ambassador of goodwill while working and at customer and public relations functions; appear in publicity photos. Work well with others, especially beverage servers, bartenders, barbacks and the beverage supervisor. Provide personalized service and use guests' names. Resolve service problems according to guidelines. Meets the attendance guidelines of the job and adhere to regulatory, departmental, and company policies. Fulfill any other related duties as assigned. SUPERVISORY RESPONSIBILITIES This position does not have any supervisory responsibilities. REQUIREMENTS At least 21 years of age. High school diploma or equivalent. One-year previous high-volume food and beverage experience. Must possess excellent customer service and communication skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation. Must be able to work any day of the week and scheduled shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Work requires knowledge of tray service and cocktail ingredients. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed. PREFERRED Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service. CERTIFICATIONS, LICENSES, REGISTRATIONS Must be able to qualify for licenses and permits required by federal, state and local regulations. PHYSICAL REQUIREMENTS Must be able to work under time constraints and within established deadlines. Must regularly lift and/move up 30 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces. WORKING CONDITIONS Work outdoors and be exposed to various environmental factors such as, but not limited to, varying conditions of temperature, heat, water, wind, extensive sun exposure, chemicals, including chlorine and other pool chemicals, noise, dust, and cigarette smoke. Work in a fast-paced and busy environment. Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Caesars Entertainment Corporation
Las Vegas, Nevada
JOBSUMMARY: The primary responsibility of the Cabana Host is to make cabana reservations and welcome guests to the pool complex. Assist with any and all customer needs; maintain cleanliness of the pool deck i.e. rafts, dirty towels and bathrooms. Upsell and book daybeds and cabanas. Retail sales i.e. rafts, sundries, magazines and news papers. To protect the glass items and unauthorized items entering the pool complex. Follow and maintain all SNHD rules and regulations. ESSENTIAL JOB FUNCTIONS: All Cabana Host will report to pre-shift briefing in full Uniforms. The Cabana Host will familiarize themselves with the names of their guests and requested accommodations. The Cabana Host will be responsible for making cabana reservations and up selling amenities for the pool Ability to perform reaching and stooping motions repeatedly needed for cleaning and stocking work. Ability to climb ladders as needed for obtaining items located on high shelves Excellent customer service skills Remains alert to all activity occurring within their assigned section of the pool area throughout their shift. Treats customers with courtesy and respect at all times. Remains appropriately groomed as stated in the departmental guidelines appearance code. Notifies the manager immediately of any problems at the pool requiring any extra ordinary attention (i.e., guest injury, guest employee conflict, etc.). Ensures all guests follow pool rules (i.e., diving board safety, running, horseplay, etc.). QUALIFICATIONS: Able to carry 25-40 lbs. Able to work in excessive heat for extended periods of time. Ability to multi-task. Excellent customer service skills. Beverage Knowledge. PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled undertime constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner
May 19, 2024
Full time
JOBSUMMARY: The primary responsibility of the Cabana Host is to make cabana reservations and welcome guests to the pool complex. Assist with any and all customer needs; maintain cleanliness of the pool deck i.e. rafts, dirty towels and bathrooms. Upsell and book daybeds and cabanas. Retail sales i.e. rafts, sundries, magazines and news papers. To protect the glass items and unauthorized items entering the pool complex. Follow and maintain all SNHD rules and regulations. ESSENTIAL JOB FUNCTIONS: All Cabana Host will report to pre-shift briefing in full Uniforms. The Cabana Host will familiarize themselves with the names of their guests and requested accommodations. The Cabana Host will be responsible for making cabana reservations and up selling amenities for the pool Ability to perform reaching and stooping motions repeatedly needed for cleaning and stocking work. Ability to climb ladders as needed for obtaining items located on high shelves Excellent customer service skills Remains alert to all activity occurring within their assigned section of the pool area throughout their shift. Treats customers with courtesy and respect at all times. Remains appropriately groomed as stated in the departmental guidelines appearance code. Notifies the manager immediately of any problems at the pool requiring any extra ordinary attention (i.e., guest injury, guest employee conflict, etc.). Ensures all guests follow pool rules (i.e., diving board safety, running, horseplay, etc.). QUALIFICATIONS: Able to carry 25-40 lbs. Able to work in excessive heat for extended periods of time. Ability to multi-task. Excellent customer service skills. Beverage Knowledge. PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled undertime constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner
Imagine coming to work and hearing the roar of supercars speeding around the track. Exotics Racing is now hiring Track Hosts to help our customers experience the thrill of racing in a safe, exciting environment. We are looking for friendly people who enjoy sharing unique and memorable experiences with others and those who are dynamic and engaging with a desire to work in the customer service industry. NO PREVIOUS EXPERIENCE REQUIRED! Duties & Responsibilities: Assess customer needs and provide information on product features Sell customer experiences with ease and confidence Provide a safe & fun environment for every customer. Maintain track appearance and functionality; reports any concerns to management. Ensure the welcome center areas remain clean and safe. Work well with co-workers to provide industry leading customer service. Provide industry leading customer service. Knowledgeable of facility emergency procedures. Other duties as assigned. Job Requirements: Must be 18 years old. Must pass drug and background screening. Clean driving record Must be well-groomed and have a neat appearance. Ability to work outside and on your feet for long periods of time. One year customer service experience One year cash handling experience Experience with selling different experiences Must be willing to work outdoors and in all weather, conditions including direct sunlight, hot/cold weather, and rain. Weekends are a must! Must have open availability. Operating Hours: Open 7 days a week Holidays Weekends Compensation: Starting at $12.00 plus commissions and gratuities. Our current employees are making $15.00-$17.00 per hour! Free Exotics Racing experience and Go-kart's sessions after 3 months. Friends and Family discount at Exotics racing after 3 months. Education: High school or equivalent (Preferred) Company's website: Company's Facebook page: PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee May be exposed to sounds and noise levels that are distracting or uncomfortable; may be exposed to hazardous equipment and/or hazardous conditions requiring the need to wear common protective or safety equipment such as safety shoes, glasses, gloves, hard hats; may require working in very hot or very cold temperatures; may require working under covered structure with roof but no walls; requires working outdoors exposed to all weather conditions. Performs physical activities that require considerable use of arms and legs and moving whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials; using hands and arms in handling, installing, positioning, and moving materials, and manipulating things; repeating the same physical activities or mental activities over and over, without stopping. The technician must be able to occasionally lift and/or move 60 pounds and be able to work in all elements. Requires contact with others (face-to-face, by telephone or otherwise); ability to withstand the heat and body-battering strain of driving and testing Go-Karts on the daily. The employee will occasionally encounter hazards, including slipping and tripping. The noise level in the work environment is usually moderate to high. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. All employment with the Company is "at-will." This means that either the Company or the employee can terminate the employment relationship at any time, with or without notice, and for any reason allowed by law or for no reason at all. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. We are an e-verify and equal opportunity employer.
May 19, 2024
Full time
Imagine coming to work and hearing the roar of supercars speeding around the track. Exotics Racing is now hiring Track Hosts to help our customers experience the thrill of racing in a safe, exciting environment. We are looking for friendly people who enjoy sharing unique and memorable experiences with others and those who are dynamic and engaging with a desire to work in the customer service industry. NO PREVIOUS EXPERIENCE REQUIRED! Duties & Responsibilities: Assess customer needs and provide information on product features Sell customer experiences with ease and confidence Provide a safe & fun environment for every customer. Maintain track appearance and functionality; reports any concerns to management. Ensure the welcome center areas remain clean and safe. Work well with co-workers to provide industry leading customer service. Provide industry leading customer service. Knowledgeable of facility emergency procedures. Other duties as assigned. Job Requirements: Must be 18 years old. Must pass drug and background screening. Clean driving record Must be well-groomed and have a neat appearance. Ability to work outside and on your feet for long periods of time. One year customer service experience One year cash handling experience Experience with selling different experiences Must be willing to work outdoors and in all weather, conditions including direct sunlight, hot/cold weather, and rain. Weekends are a must! Must have open availability. Operating Hours: Open 7 days a week Holidays Weekends Compensation: Starting at $12.00 plus commissions and gratuities. Our current employees are making $15.00-$17.00 per hour! Free Exotics Racing experience and Go-kart's sessions after 3 months. Friends and Family discount at Exotics racing after 3 months. Education: High school or equivalent (Preferred) Company's website: Company's Facebook page: PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee May be exposed to sounds and noise levels that are distracting or uncomfortable; may be exposed to hazardous equipment and/or hazardous conditions requiring the need to wear common protective or safety equipment such as safety shoes, glasses, gloves, hard hats; may require working in very hot or very cold temperatures; may require working under covered structure with roof but no walls; requires working outdoors exposed to all weather conditions. Performs physical activities that require considerable use of arms and legs and moving whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials; using hands and arms in handling, installing, positioning, and moving materials, and manipulating things; repeating the same physical activities or mental activities over and over, without stopping. The technician must be able to occasionally lift and/or move 60 pounds and be able to work in all elements. Requires contact with others (face-to-face, by telephone or otherwise); ability to withstand the heat and body-battering strain of driving and testing Go-Karts on the daily. The employee will occasionally encounter hazards, including slipping and tripping. The noise level in the work environment is usually moderate to high. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. All employment with the Company is "at-will." This means that either the Company or the employee can terminate the employment relationship at any time, with or without notice, and for any reason allowed by law or for no reason at all. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. We are an e-verify and equal opportunity employer.
For this position pay will be variable by location - plus tips.The Busser enables our Guests to enjoy their Caribbean Escape in a clean and inviting atmosphere. Bussers act with a sense of urgency to ensure the restaurant is safe and sanitized and that the Guest gets seated quickly and efficiently by having the tables cleaned and ready to go. They are the go-to person for the Hosts, Servers, and Managers in keeping the dining room sanitized and spotless.Working at Bahama Breeze means:Serving fresh, delicious Caribbean inspired food and refreshing tropical drinksArriving every day with a Happy to be of Service mentalityCreating an experience where guests can relax and recharge, like they are on a one hour island vacationEnjoying a culture that is vibrant, fun and filled with people who have a whatever-it-takes attitudeTeam Members receive competitive salary with weekly payPaid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire up to 40 hours per calendar year)Flexible schedulesHealth and Wealth benefitsDining and other discountsCareer Advancement opportunities
May 21, 2024
Full time
For this position pay will be variable by location - plus tips.The Busser enables our Guests to enjoy their Caribbean Escape in a clean and inviting atmosphere. Bussers act with a sense of urgency to ensure the restaurant is safe and sanitized and that the Guest gets seated quickly and efficiently by having the tables cleaned and ready to go. They are the go-to person for the Hosts, Servers, and Managers in keeping the dining room sanitized and spotless.Working at Bahama Breeze means:Serving fresh, delicious Caribbean inspired food and refreshing tropical drinksArriving every day with a Happy to be of Service mentalityCreating an experience where guests can relax and recharge, like they are on a one hour island vacationEnjoying a culture that is vibrant, fun and filled with people who have a whatever-it-takes attitudeTeam Members receive competitive salary with weekly payPaid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire up to 40 hours per calendar year)Flexible schedulesHealth and Wealth benefitsDining and other discountsCareer Advancement opportunities
Are you passionate about food, hospitality, and creating memorable dining experiences? We would love to review your application and resume and would love to have you on board. Whether you're a seasoned food runner, a culinary enthusiast, or looking to get into the hospitality industry, we encourage you to submit your information here if you didn't see what you were looking for. Front of House (FoH) positions: Host/Cashier: Be the friendly face that greets our guests and manages the flow of traffic Expo/Food Runner: Ensure seamless communication between the kitchen, staff, and guests Busser: Keep our dining areas clean and organized for a pleasant guest experience Server: Interested in being a server? Please speak with our Management team directly Back of House (BoH) positions: Dishwasher: Maintain cleanliness and efficiency, controlling necessary Prep Cook: Assist in food preparation, ensuring the quality of our product Line Cook: Create quality dishes in a consistent, timely manner Requirements Requirements Weekend and holiday availability Experience in a full service, dine in restaurant is preferred Experience in the same or similar position is preferred Authorized to work in the US Why Join US? Competitive Pay Career Advancement Opportunities Supportive team environment Flexible Scheduling Meal discounts and other perks If you desire a solid career opportunity with a stable, growth oriented company, please complete the application or speak with our Management team to learn about current or upcoming opportunities.
May 19, 2024
Full time
Are you passionate about food, hospitality, and creating memorable dining experiences? We would love to review your application and resume and would love to have you on board. Whether you're a seasoned food runner, a culinary enthusiast, or looking to get into the hospitality industry, we encourage you to submit your information here if you didn't see what you were looking for. Front of House (FoH) positions: Host/Cashier: Be the friendly face that greets our guests and manages the flow of traffic Expo/Food Runner: Ensure seamless communication between the kitchen, staff, and guests Busser: Keep our dining areas clean and organized for a pleasant guest experience Server: Interested in being a server? Please speak with our Management team directly Back of House (BoH) positions: Dishwasher: Maintain cleanliness and efficiency, controlling necessary Prep Cook: Assist in food preparation, ensuring the quality of our product Line Cook: Create quality dishes in a consistent, timely manner Requirements Requirements Weekend and holiday availability Experience in a full service, dine in restaurant is preferred Experience in the same or similar position is preferred Authorized to work in the US Why Join US? Competitive Pay Career Advancement Opportunities Supportive team environment Flexible Scheduling Meal discounts and other perks If you desire a solid career opportunity with a stable, growth oriented company, please complete the application or speak with our Management team to learn about current or upcoming opportunities.
Job Description Job Description SMASHBURGERShift LeaderOur first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams' learning and growth." We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle!Tip share-earn up to $2/hr. extra in tipsGet Paid $ to Refer your Friends RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work Flexible schedules in a fun, family friendly, team environmentMedical, Dental and Vision Options Paid time off - vacation and sick 401K match (21 and older)Employee Assistance ProgramFast track for career opportunities and management experienceFree uniform Eligibility based off of time in position and average hours worked Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions Shift Leader ResponsibilitiesReporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:Manage the performance of both FOH & BOH employeesPromote a fun and positive work environmentManage the effectiveness of people focused processes and systemsProvide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training Reward and recognizes employee performance that exceeds company standardsManage with integrity the daily completion of operational check lists to include Line checks and uniform standardsOpening/closing check listsSafe and deposit logsManage the guest experience metrics (NPS and OSAT) Manage FSC operational standards dailyEnsure all food safety standards are followed & in compliance with local health depts.Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employeesManage the successful onboarding and training for all new employeesFollow COGS management procedures for food ordering and inventory Follow company cash policies to ensure minimal losses through theft or shortagesManage daily labor Shift Leader RequirementsPrevious Shift Leader Experience 90-day completion of train the trainer courseFlexible to work nights, weekends, and holidaysFollow Smashburger uniform standardsAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust successfully complete Smashburger training programPossess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teamsPeople management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams Excellent attention to detail Proven time management, consistency, and organizational skillsHighly motivated, self-directed, and results drivenPhysical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.Ability to work in high temperatures All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge. We use eVerify to confirm U.S. Employment eligibility.
May 08, 2024
Full time
Job Description Job Description SMASHBURGERShift LeaderOur first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams' learning and growth." We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle!Tip share-earn up to $2/hr. extra in tipsGet Paid $ to Refer your Friends RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work Flexible schedules in a fun, family friendly, team environmentMedical, Dental and Vision Options Paid time off - vacation and sick 401K match (21 and older)Employee Assistance ProgramFast track for career opportunities and management experienceFree uniform Eligibility based off of time in position and average hours worked Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions Shift Leader ResponsibilitiesReporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:Manage the performance of both FOH & BOH employeesPromote a fun and positive work environmentManage the effectiveness of people focused processes and systemsProvide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training Reward and recognizes employee performance that exceeds company standardsManage with integrity the daily completion of operational check lists to include Line checks and uniform standardsOpening/closing check listsSafe and deposit logsManage the guest experience metrics (NPS and OSAT) Manage FSC operational standards dailyEnsure all food safety standards are followed & in compliance with local health depts.Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employeesManage the successful onboarding and training for all new employeesFollow COGS management procedures for food ordering and inventory Follow company cash policies to ensure minimal losses through theft or shortagesManage daily labor Shift Leader RequirementsPrevious Shift Leader Experience 90-day completion of train the trainer courseFlexible to work nights, weekends, and holidaysFollow Smashburger uniform standardsAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust successfully complete Smashburger training programPossess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teamsPeople management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams Excellent attention to detail Proven time management, consistency, and organizational skillsHighly motivated, self-directed, and results drivenPhysical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.Ability to work in high temperatures All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge. We use eVerify to confirm U.S. Employment eligibility.
Job Description Job Description SMASHBURGERRestaurant ManagerOur first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams' learning and growth." We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle!Quarterly BonusGet Paid $ to Refer your Friends RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work Paid time off - vacation and sick Medical, Dental and Vision Options 401K match (21 and older)Flexible schedules in a fun, family friendly, team environmentEmployee Assistance ProgramFast track for career opportunities and management experienceFree uniform Eligibility based off of time in position and average hours worked Referred employees must be manager level and in good standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributionsRestaurant Manager ResponsibilitiesReporting to the Restaurant General Manager, our Restaurant Managers are the champions of better burgers! In this role you will:Manage the performance of multiple Shift Leaders (SL) and EmployeesPromote a fun and positive work environmentManage the effectiveness of people focused processes and systemsProvide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, including the selection, development, and performance management of employeesReward and recognize employee performance that exceeds company standards Manage with integrity the daily completion of operational check lists to include Line checks and uniform standardsOpening/closing check listsSafe and deposit logsManage FSC operational standards daily Manage the guest experience metrics (NPS and OSAT) Ensure all food safety standards are followed and in compliance with all local health departmentsExemplify guest service on each shift of the day and communicates SIZZLE service standards to the employeesManage the successful onboarding and training for all new employeesSupport routine management communication Follow COGS management procedures for food ordering and inventory Follow and ensures company cash policies to ensure minimal losses through theft or shortages Manage daily labor Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when neededManage local store marketing programs as assignedRestaurant Manager Requirements1-2 years of Manager experience in restaurantsFlexible to work nights, weekends, and holidaysFollow Smashburger uniform standardsAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust successfully complete Smashburger training programPossess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teamsPeople management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams Excellent attention to detail Proven time management, consistency, and organizational skillsHighly motivated, self-directed, and results drivenPhysical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.Ability to work in high and low temperatures All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge. We use eVerify to confirm U.S. Employment eligibility.
May 08, 2024
Full time
Job Description Job Description SMASHBURGERRestaurant ManagerOur first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams' learning and growth." We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle!Quarterly BonusGet Paid $ to Refer your Friends RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work Paid time off - vacation and sick Medical, Dental and Vision Options 401K match (21 and older)Flexible schedules in a fun, family friendly, team environmentEmployee Assistance ProgramFast track for career opportunities and management experienceFree uniform Eligibility based off of time in position and average hours worked Referred employees must be manager level and in good standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributionsRestaurant Manager ResponsibilitiesReporting to the Restaurant General Manager, our Restaurant Managers are the champions of better burgers! In this role you will:Manage the performance of multiple Shift Leaders (SL) and EmployeesPromote a fun and positive work environmentManage the effectiveness of people focused processes and systemsProvide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, including the selection, development, and performance management of employeesReward and recognize employee performance that exceeds company standards Manage with integrity the daily completion of operational check lists to include Line checks and uniform standardsOpening/closing check listsSafe and deposit logsManage FSC operational standards daily Manage the guest experience metrics (NPS and OSAT) Ensure all food safety standards are followed and in compliance with all local health departmentsExemplify guest service on each shift of the day and communicates SIZZLE service standards to the employeesManage the successful onboarding and training for all new employeesSupport routine management communication Follow COGS management procedures for food ordering and inventory Follow and ensures company cash policies to ensure minimal losses through theft or shortages Manage daily labor Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when neededManage local store marketing programs as assignedRestaurant Manager Requirements1-2 years of Manager experience in restaurantsFlexible to work nights, weekends, and holidaysFollow Smashburger uniform standardsAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust successfully complete Smashburger training programPossess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teamsPeople management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams Excellent attention to detail Proven time management, consistency, and organizational skillsHighly motivated, self-directed, and results drivenPhysical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.Ability to work in high and low temperatures All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge. We use eVerify to confirm U.S. Employment eligibility.
Job Description Job Description SMASHBURGERCookOur first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams' learning and growth." We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle!Tip share-earn up to $2/hr. extra in tipsGet Paid $ to Refer your Friends 50% of the best burgers around (or other menu options)Flexible schedules in a fun, family friendly, team environmentMedical, Dental and Vision Options Paid time off - vacation and sick 401K match (21 and older)Employee Assistance ProgramFast track for career opportunities and management experienceFree uniform and hat Eligibility based off of time in position and average hours worked Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions Cook ResponsibilitiesReporting to the Restaurant General Manager, our cooks are the champions of better burgers! In this role you will:Be a menu expert, follow Smashburger's prep and menu recipe standards to prepare guest orders Reading, preparing and cooking food orders to specifications is a must! This ensures guest satisfaction, gold standards and minimizes wasteBe a team player. Must be able to work with others on the line and communicate effectively with Guest Service Experts (GSE) and managers in a busy restaurant environmentEnsure all food items are rung in prior to preparing orders; but be flexible to verbal instructions being called back (sometimes GSEs or guests get the order wrong from intake - we are all human)Have pride in maintaining cleanliness of kitchen floors, equipment and counters at all times with the use of company approved cleaning productsOperate large cooking equipment such as grills and deep fryers; must be capable of using knives and slicing equipment with proper PPEFollow checklists and proven systems to set up, stock and close the kitchen Learn new recipes and procedures to support marketing promotionsAssist GSEs in managing dining room cleanliness and efficient food delivery, and other duties as assigned by management Foster and value a safe work environment by following all personal and food safety and security standards Cook RequirementsNo experience necessary - we build better skills! Must successfully complete Smashburger training programMust be 16 years of age or olderPhysical ability to stand for extended periods of time; move, reach, grasp and lift boxes of food/ supplies up to 50 lbs.Kneel, bend, twist, stoop and smashAbility to work in high temperatures - it gets hot in the kitchen!Showing up on time to work variable hours/days, including nights, weekends, and holidays is an essential function of the jobFollow Smashburger uniform standardsAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust be able to produce authorized U.S. work documents; Smashburger participates in E-verify All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.IND1 We use eVerify to confirm U.S. Employment eligibility.
May 08, 2024
Full time
Job Description Job Description SMASHBURGERCookOur first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams' learning and growth." We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle!Tip share-earn up to $2/hr. extra in tipsGet Paid $ to Refer your Friends 50% of the best burgers around (or other menu options)Flexible schedules in a fun, family friendly, team environmentMedical, Dental and Vision Options Paid time off - vacation and sick 401K match (21 and older)Employee Assistance ProgramFast track for career opportunities and management experienceFree uniform and hat Eligibility based off of time in position and average hours worked Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions Cook ResponsibilitiesReporting to the Restaurant General Manager, our cooks are the champions of better burgers! In this role you will:Be a menu expert, follow Smashburger's prep and menu recipe standards to prepare guest orders Reading, preparing and cooking food orders to specifications is a must! This ensures guest satisfaction, gold standards and minimizes wasteBe a team player. Must be able to work with others on the line and communicate effectively with Guest Service Experts (GSE) and managers in a busy restaurant environmentEnsure all food items are rung in prior to preparing orders; but be flexible to verbal instructions being called back (sometimes GSEs or guests get the order wrong from intake - we are all human)Have pride in maintaining cleanliness of kitchen floors, equipment and counters at all times with the use of company approved cleaning productsOperate large cooking equipment such as grills and deep fryers; must be capable of using knives and slicing equipment with proper PPEFollow checklists and proven systems to set up, stock and close the kitchen Learn new recipes and procedures to support marketing promotionsAssist GSEs in managing dining room cleanliness and efficient food delivery, and other duties as assigned by management Foster and value a safe work environment by following all personal and food safety and security standards Cook RequirementsNo experience necessary - we build better skills! Must successfully complete Smashburger training programMust be 16 years of age or olderPhysical ability to stand for extended periods of time; move, reach, grasp and lift boxes of food/ supplies up to 50 lbs.Kneel, bend, twist, stoop and smashAbility to work in high temperatures - it gets hot in the kitchen!Showing up on time to work variable hours/days, including nights, weekends, and holidays is an essential function of the jobFollow Smashburger uniform standardsAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust be able to produce authorized U.S. work documents; Smashburger participates in E-verify All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.IND1 We use eVerify to confirm U.S. Employment eligibility.