Front Desk Associate/Night Audit

  • Hostelling International USA
  • 891 Amsterdam Ave, New York, NY 10025
  • Sep 24, 2021
Full time Front Desk and Night Auditors

Job Description


HI USA is a nonprofit organization founded on an enduring belief in the power of travel to foster a deeper understanding of people, places, and the world around. For over 80 years, HI USA has provided a network of affordable hostels to facilitate interaction among people from diverse backgrounds, from across the country and around the world. As our community of travelers gets to know each other, they discover their similarities and differences, expanding their world views as they build friendships.

Our flagship hostel in New York City is seeking a Front Desk/Night Auditor to join the team. The Front Desk Associate is responsible for creating a welcoming atmosphere while ensuring guest and public contact at reception runs smoothly, efficiently and in accordance with hostel policy.

This is a Full Time position and eligible for medical, dental, vision, disability, vacation, sick, floating holidays, 403b w/ company match, and more. New Hire waiting periods apply.

•Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner, while being mindful of cultural differences and possible language barriers
•Follow hostel procedures, ensuring the security and safety of the hostel, hostel property, guests, guests’ property, and fellow employees
•Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees, sale of goods, and rentals
•Perform laundry, cleaning, bookkeeping, food preparation, and other duties and tasks as needed. 
 Take individual and group reservations by telephone, e-mail, or via an online system, in a friendly, accurate and efficient manner
•Conduct hostel tours
•Encourage and collect guest comments and feedback
•Promote and provide information on HI memberships, the hostel, and the local area to guests and visitors.
•Promote the mission of HI USA: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
•Represent HI USA and the hostel in a positive manner to guests, callers, and local officials
• Must be willing to obtain F53 and other fire safety licenses, as required.
•Other duties or projects as assigned by the hostel management


•High school diploma or GED
•Customer service experience preferred
•Excellent communication skills
•Ability to handle cash and record receipts without error
•Must enjoy working with the public and have the ability to calmly and professionally handle conflict, guest issues, or emergencies
•Ability to multi-task in a fast paced environment
•Computer literacy and familiarity with WINXP, MS Word, Excel, and Outlook preferred
•Ability to work independently and as part of a larger team
•Must be willing to work evenings, weekends, and holidays as schedule requires
•First aid and CPR certification preferred; training can be provided
•Hostelling experience a plus
•Ability to speak a second language a plus