Job Description Job Title: Assistant Food & Beverage Manager Sofitel New York is looking for an Assistant F&B Manager who is an enthusiastic, hospitality-oriented professional to oversee restaurant and in-room dining operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of Food & Beverage and among other departments. What you will be doing: Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field. Manage and motivate the teams in order to improve sales and the quality of F&B services. Improve the department's results by increasing sales and the productivity of F&B points of sale This position will supervise Ambassadors in the shift operations and liaise with kitchen staff as appropriate in order to achieve customer satisfaction and quality service. Handle guest comments and complaints, ensuring follow-up Develop close relationships with guests to encourage loyalty Ensure guests receive a warm and personalized welcome and receive excellent service at all times Lead by example when attending to guest requests. Constantly strive to provide Total Customer Satisfaction Handle multiple priorities and exercises good judgment when dealing with all guest situations Maintain staff focus on 'the Customer's need', individualizing and personalizing service where possible, encourage staff to use initiative Organize and supervise the preparation of points of sale according to activity forecasts Ensure that reference standards are properly applied In conjunction with the Head Chef, prepare menus, organize purchases and ensure updates and application of cooking instructions Assist with changes in the menu, set prices and organize the work for the day in coordination with the Head Chef. Oversee the booking and manages service of restaurant parties, special events and room service hospitality suites. Understand the impact of department's operation on the overall property financial goals. Develop excellent relations with guests Set daily sales targets for the team Analyse guests' comments and shares them with the team Launch and deploy marketing initiatives in the local area in order to increase revenue Work in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers Use sense of creativity and innovation to facilitate commercial operations Build strong relationship with surrounding businesses and offices to help promote the bar business and small restaurant parties. This position assists with the management and coordination of all aspects of the Hotel's Restaurant, Bar, Room Service in all capacities insuring top efficiency and highest guest satisfaction. Ensures that management results are in line with the hotel's targets Guarantee the respect of procedures governing cash operations administration and audits, in line with the brand's internal audit guidelines, Draw up, implements and ensures that internal checks are properly carried out Supervise purchasing for the outlets, manages stocks and checks that, AccorShop purchasing targets are met as decided by the brand, Ensure that the equipment and cultural assets of the department remain in good condition and working order, Update the cash register system and compiles and prepares various reports Work and assist in other areas of the hotel if needed Ensure that food and beverage costs comply with requirements defined by the hotel and the brand Salary range for this position is $62-68k.
May 01, 2024
Full time
Job Description Job Title: Assistant Food & Beverage Manager Sofitel New York is looking for an Assistant F&B Manager who is an enthusiastic, hospitality-oriented professional to oversee restaurant and in-room dining operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of Food & Beverage and among other departments. What you will be doing: Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field. Manage and motivate the teams in order to improve sales and the quality of F&B services. Improve the department's results by increasing sales and the productivity of F&B points of sale This position will supervise Ambassadors in the shift operations and liaise with kitchen staff as appropriate in order to achieve customer satisfaction and quality service. Handle guest comments and complaints, ensuring follow-up Develop close relationships with guests to encourage loyalty Ensure guests receive a warm and personalized welcome and receive excellent service at all times Lead by example when attending to guest requests. Constantly strive to provide Total Customer Satisfaction Handle multiple priorities and exercises good judgment when dealing with all guest situations Maintain staff focus on 'the Customer's need', individualizing and personalizing service where possible, encourage staff to use initiative Organize and supervise the preparation of points of sale according to activity forecasts Ensure that reference standards are properly applied In conjunction with the Head Chef, prepare menus, organize purchases and ensure updates and application of cooking instructions Assist with changes in the menu, set prices and organize the work for the day in coordination with the Head Chef. Oversee the booking and manages service of restaurant parties, special events and room service hospitality suites. Understand the impact of department's operation on the overall property financial goals. Develop excellent relations with guests Set daily sales targets for the team Analyse guests' comments and shares them with the team Launch and deploy marketing initiatives in the local area in order to increase revenue Work in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers Use sense of creativity and innovation to facilitate commercial operations Build strong relationship with surrounding businesses and offices to help promote the bar business and small restaurant parties. This position assists with the management and coordination of all aspects of the Hotel's Restaurant, Bar, Room Service in all capacities insuring top efficiency and highest guest satisfaction. Ensures that management results are in line with the hotel's targets Guarantee the respect of procedures governing cash operations administration and audits, in line with the brand's internal audit guidelines, Draw up, implements and ensures that internal checks are properly carried out Supervise purchasing for the outlets, manages stocks and checks that, AccorShop purchasing targets are met as decided by the brand, Ensure that the equipment and cultural assets of the department remain in good condition and working order, Update the cash register system and compiles and prepares various reports Work and assist in other areas of the hotel if needed Ensure that food and beverage costs comply with requirements defined by the hotel and the brand Salary range for this position is $62-68k.
Job Title: Food and Beverage Manager Company: Confidential Location: Blue Ridge Mountains Compensation: $75,000 annually, with 6 months of temporary housing provided Overview: Join our team, nestled on 5,000 acres of breathtaking land in the beautiful Blue Ridge Mountains of Virginia. As a Food and Beverage Manager, you will play a crucial role in delivering exceptional dining experiences in our 5 unique outlets. We are seeking a dynamic individual with 2-5 years of experience in restaurant management in a fine dining establishment or similar hotel property. If you have extensive wine knowledge and the ability to work 8-10 hour shifts, we invite you to apply and be part of our extraordinary culinary team. Key Responsibilities: Restaurant Management: Oversee the daily operations of our 5 distinct dining outlets, ensuring impeccable service and guest satisfaction. Staff Leadership: Recruit, train, and manage a team of dedicated restaurant staff, including servers, bartenders, and kitchen personnel. Quality Control: Maintain the highest standards of food and beverage quality, presentation, and service in line with our luxury brand. Wine Program: Demonstrate a deep understanding of wines, curating an exceptional wine list, and providing wine recommendations to enhance guest experiences. Guest Relations: Foster a welcoming and memorable atmosphere, addressing guest feedback and concerns promptly and professionally. Financial Management: Manage budgets, control costs, and maximize profitability while maintaining the integrity of the dining experience. Health and Safety: Ensure compliance with health and safety regulations, including food safety standards, and maintain a clean and sanitary environment. Requirements Qualifications: 2-5 years of experience as a restaurant manager in a fine dining establishment or similar hotel property. Extensive knowledge of wines, including varietals, pairings, and service. Ability to work flexible hours, including 8-10 hour shifts, weekends, and holidays. Strong leadership and communication skills. Exceptional organizational and multitasking abilities. Attention to detail and a passion for delivering outstanding guest experiences. Food Safety Certification (preferred). Bachelor's degree in Hospitality Management or a related field (preferred). Benefits Compensation and Benefits: Competitive annual salary of $75,000. 6 months of temporary housing provided. Opportunities for professional growth and development within Primland. Employee discounts on resort amenities and services. Health and wellness benefits package.
May 01, 2024
Full time
Job Title: Food and Beverage Manager Company: Confidential Location: Blue Ridge Mountains Compensation: $75,000 annually, with 6 months of temporary housing provided Overview: Join our team, nestled on 5,000 acres of breathtaking land in the beautiful Blue Ridge Mountains of Virginia. As a Food and Beverage Manager, you will play a crucial role in delivering exceptional dining experiences in our 5 unique outlets. We are seeking a dynamic individual with 2-5 years of experience in restaurant management in a fine dining establishment or similar hotel property. If you have extensive wine knowledge and the ability to work 8-10 hour shifts, we invite you to apply and be part of our extraordinary culinary team. Key Responsibilities: Restaurant Management: Oversee the daily operations of our 5 distinct dining outlets, ensuring impeccable service and guest satisfaction. Staff Leadership: Recruit, train, and manage a team of dedicated restaurant staff, including servers, bartenders, and kitchen personnel. Quality Control: Maintain the highest standards of food and beverage quality, presentation, and service in line with our luxury brand. Wine Program: Demonstrate a deep understanding of wines, curating an exceptional wine list, and providing wine recommendations to enhance guest experiences. Guest Relations: Foster a welcoming and memorable atmosphere, addressing guest feedback and concerns promptly and professionally. Financial Management: Manage budgets, control costs, and maximize profitability while maintaining the integrity of the dining experience. Health and Safety: Ensure compliance with health and safety regulations, including food safety standards, and maintain a clean and sanitary environment. Requirements Qualifications: 2-5 years of experience as a restaurant manager in a fine dining establishment or similar hotel property. Extensive knowledge of wines, including varietals, pairings, and service. Ability to work flexible hours, including 8-10 hour shifts, weekends, and holidays. Strong leadership and communication skills. Exceptional organizational and multitasking abilities. Attention to detail and a passion for delivering outstanding guest experiences. Food Safety Certification (preferred). Bachelor's degree in Hospitality Management or a related field (preferred). Benefits Compensation and Benefits: Competitive annual salary of $75,000. 6 months of temporary housing provided. Opportunities for professional growth and development within Primland. Employee discounts on resort amenities and services. Health and wellness benefits package.
The Restaurant Manager ensures a consistent and best-in-class experience for all Members & Guest in our F&B outlets. They proactively and graciously find ways to embed hospitality in even the smallest daily details. We are looking for a Restaurant Manager to ensure all daily activities run smoothly and efficiently. The candidate should be familiar with restaurant operations and supervising restaurant staff performance to succeed in this role. You will be responsible for coordinating activities and helping people reach their full potential. The Restaurant Manager will be focused on ensuring excellent customer experience by being a leader and a problem solver. The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members. This is a unique opportunity to join an outstanding culinary and service program. Be part of a curated group of influential, successful, and passionate professionals. About 154 Scott 154 Scott is a multifaceted destination that creates space for our everyday lives. Its raw minimalist architecture and pragmatic design set the tone for an environment to work, create, exercise, nourish, connect, and escape. 154 Scott is a private membership club where an inclusive spirit orients exclusive access. 30,000 sq. ft of facilities, comprised of workspaces, art studios, recording studios, conference rooms, private bars and a restaurant, a Wellness Spa & Gym, a pool, and a rooftop deck. A consciously cultivated community connecting people of different ages, backgrounds, professions, and identities. About WSA Building 161 Water Street, New York Operated and developed by Happier People Management, The Water Street Associates (WSA) Building is a modern workspace for the Fashion, Arts, Culture, and Technology industries. 700,000 sq. ft. of programming area, spread across 31 floors, will offer Health & Wellness, Dining, Retail, and the Arts intermixed with coworking spaces, offices, and a Members' community for a holistic experience. The WSA Building project will break down barriers between the public and the once-siloed office tower, expanding the cultural offerings of the neighborhood. Reports to: General Manager Direct Reports: FOH Staff Responsibilities Direct floor staff to ensure the fulfillment of Happier steps of service and hospitality standards Lead floor service, ensuring that it runs smoothly and that the team is working efficiently and effectively Facilitate communication between floor staff and kitchen Problem-solve guest incidents or complaints (service issues, spills, check disputes, etc.) Consistently helps create memorable experiences for our guests by personalizing service Recognize and engage with regulars and VIP guests to make them feel a part of the family Complete all administrative duties competently and as written within the time frame given Ensures that no members of staff are permitted to work if they are not suitably dressed or groomed Supports with hiring, scheduling, training, evaluating, and terminating employees Documents, investigates, escalates, and resolves all employee and guests incidents Ensures exceptional service standards are consistently met and that activities are carried out effectively Inspects dining room and storage areas to ensure compliance with health and safety regulations Estimates front-of-house food and beverage needs and supervises intake orders to ensure specifications Reviews financial information such as sales, inventory, and costs to monitor budget Meets with dining room and bar personnel to plan restaurant activities and special events, share information, etc. Performs other duties as required or assigned Communicates all product-related information and changes to all team members Support dining room staff by making sure the display is always aesthetically pleasing and accurately representing what is in stock Participates in the inventory of all items Completes end-of-shift notes and all other pertinent information Requirements Minimum 2+ years in upscale independent restaurant leadership roles preferred An innate understanding and demonstrated ability with high-touch and consistent customer service Individuals with diverse educational and training backgrounds Demonstrated strength in working alongside various backgrounds, skills, and professionals. Takes pride in the ability to talk to anybody; you can turn any "No" into a "Yes!" Highly entrepreneurial and able to adapt to changing priorities in a fast-paced environment; proven ability to execute in the face of competing priorities Flexible self-starter with attention to detail who can work in a fast-paced environment and support multiple projects at once Solid written and verbal communication skills Team player with an enthusiastic outlook and creative mind Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills Must be courteous, persuasive, client-focused, professional, and positive at all times Ability to prioritize and get things done in a rapidly changing environment Be available to work within opening hours, including weekends and holidays Ability to be a leader with a desire to educate and empower team members and create accountability standards Willing to learn new and exciting things PHYSICAL REQUIREMENTS Ability to work long hours as the business needed/ required Ability to maintain a flexible schedule Able to lift up to 35lbs as needed Able to stand for long periods of time as needed/required Benefits Team Benefits: Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Free Food & Snacks Training & Development Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes.
May 01, 2024
Full time
The Restaurant Manager ensures a consistent and best-in-class experience for all Members & Guest in our F&B outlets. They proactively and graciously find ways to embed hospitality in even the smallest daily details. We are looking for a Restaurant Manager to ensure all daily activities run smoothly and efficiently. The candidate should be familiar with restaurant operations and supervising restaurant staff performance to succeed in this role. You will be responsible for coordinating activities and helping people reach their full potential. The Restaurant Manager will be focused on ensuring excellent customer experience by being a leader and a problem solver. The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members. This is a unique opportunity to join an outstanding culinary and service program. Be part of a curated group of influential, successful, and passionate professionals. About 154 Scott 154 Scott is a multifaceted destination that creates space for our everyday lives. Its raw minimalist architecture and pragmatic design set the tone for an environment to work, create, exercise, nourish, connect, and escape. 154 Scott is a private membership club where an inclusive spirit orients exclusive access. 30,000 sq. ft of facilities, comprised of workspaces, art studios, recording studios, conference rooms, private bars and a restaurant, a Wellness Spa & Gym, a pool, and a rooftop deck. A consciously cultivated community connecting people of different ages, backgrounds, professions, and identities. About WSA Building 161 Water Street, New York Operated and developed by Happier People Management, The Water Street Associates (WSA) Building is a modern workspace for the Fashion, Arts, Culture, and Technology industries. 700,000 sq. ft. of programming area, spread across 31 floors, will offer Health & Wellness, Dining, Retail, and the Arts intermixed with coworking spaces, offices, and a Members' community for a holistic experience. The WSA Building project will break down barriers between the public and the once-siloed office tower, expanding the cultural offerings of the neighborhood. Reports to: General Manager Direct Reports: FOH Staff Responsibilities Direct floor staff to ensure the fulfillment of Happier steps of service and hospitality standards Lead floor service, ensuring that it runs smoothly and that the team is working efficiently and effectively Facilitate communication between floor staff and kitchen Problem-solve guest incidents or complaints (service issues, spills, check disputes, etc.) Consistently helps create memorable experiences for our guests by personalizing service Recognize and engage with regulars and VIP guests to make them feel a part of the family Complete all administrative duties competently and as written within the time frame given Ensures that no members of staff are permitted to work if they are not suitably dressed or groomed Supports with hiring, scheduling, training, evaluating, and terminating employees Documents, investigates, escalates, and resolves all employee and guests incidents Ensures exceptional service standards are consistently met and that activities are carried out effectively Inspects dining room and storage areas to ensure compliance with health and safety regulations Estimates front-of-house food and beverage needs and supervises intake orders to ensure specifications Reviews financial information such as sales, inventory, and costs to monitor budget Meets with dining room and bar personnel to plan restaurant activities and special events, share information, etc. Performs other duties as required or assigned Communicates all product-related information and changes to all team members Support dining room staff by making sure the display is always aesthetically pleasing and accurately representing what is in stock Participates in the inventory of all items Completes end-of-shift notes and all other pertinent information Requirements Minimum 2+ years in upscale independent restaurant leadership roles preferred An innate understanding and demonstrated ability with high-touch and consistent customer service Individuals with diverse educational and training backgrounds Demonstrated strength in working alongside various backgrounds, skills, and professionals. Takes pride in the ability to talk to anybody; you can turn any "No" into a "Yes!" Highly entrepreneurial and able to adapt to changing priorities in a fast-paced environment; proven ability to execute in the face of competing priorities Flexible self-starter with attention to detail who can work in a fast-paced environment and support multiple projects at once Solid written and verbal communication skills Team player with an enthusiastic outlook and creative mind Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills Must be courteous, persuasive, client-focused, professional, and positive at all times Ability to prioritize and get things done in a rapidly changing environment Be available to work within opening hours, including weekends and holidays Ability to be a leader with a desire to educate and empower team members and create accountability standards Willing to learn new and exciting things PHYSICAL REQUIREMENTS Ability to work long hours as the business needed/ required Ability to maintain a flexible schedule Able to lift up to 35lbs as needed Able to stand for long periods of time as needed/required Benefits Team Benefits: Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Free Food & Snacks Training & Development Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes.
Hourly Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. 24 North Hotel is Key West's answer to casual-resort luxury offering guests a genuine island experience. Set at the entry point of Key West on North Roosevelt Boulevard the hotel is convenient to the island's best attractions including Old Town, Duval Street, Mallory Square, Smathers Beach and the Hemingway House. With 145 guest rooms (including 8 suites), views of the gulf, and a lively pool scene, guests can embrace Key West culture while staying in a modern and hip hotel. The Outlet Pool Attendant is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position. Have a thorough knowledge of menus and current specials in applicable outlets. Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. Pre-bus all tables removing soiled dishes after each course. Be familiar with the operation of the P.O.S system. Perform cashiering functions by closing checks and preparing end of shift paperwork. Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist. Ensure that tables and side stands are kept stocked, tidy and clean. Keep all beverages at least full (coffee, tea, soda, water, and lemonade). Breakdown trays of soiled dishes and linen in the dishroom according to established standards. Answer the telephone according to standards. Consistently upsell food, beverage and promotional items to guests. Be familiar with fire extinguishers, locations and know how to use them. Receive and deliver food and beverage orders and collect payment. Ensure overall guest satisfaction. Education & Experience: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical requirements: Flexible and long hours sometimes required. Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to work outdoors. Ability to stand during entire shift. Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times.
Apr 26, 2024
Full time
Hourly Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. 24 North Hotel is Key West's answer to casual-resort luxury offering guests a genuine island experience. Set at the entry point of Key West on North Roosevelt Boulevard the hotel is convenient to the island's best attractions including Old Town, Duval Street, Mallory Square, Smathers Beach and the Hemingway House. With 145 guest rooms (including 8 suites), views of the gulf, and a lively pool scene, guests can embrace Key West culture while staying in a modern and hip hotel. The Outlet Pool Attendant is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position. Have a thorough knowledge of menus and current specials in applicable outlets. Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. Pre-bus all tables removing soiled dishes after each course. Be familiar with the operation of the P.O.S system. Perform cashiering functions by closing checks and preparing end of shift paperwork. Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist. Ensure that tables and side stands are kept stocked, tidy and clean. Keep all beverages at least full (coffee, tea, soda, water, and lemonade). Breakdown trays of soiled dishes and linen in the dishroom according to established standards. Answer the telephone according to standards. Consistently upsell food, beverage and promotional items to guests. Be familiar with fire extinguishers, locations and know how to use them. Receive and deliver food and beverage orders and collect payment. Ensure overall guest satisfaction. Education & Experience: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical requirements: Flexible and long hours sometimes required. Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to work outdoors. Ability to stand during entire shift. Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times.