FAIRMONT
San Diego, California
May 29, 2024
Full time
Job Description The Clubhouse Manager drives revenue and profitability by spearheading the development, marketing, financing, and delivery of exceptional service and facilities management across all F&B outlets of the Clubhouse (Members Lounges, Beverage Cart and Clubhouse Grill), in close collaboration with and support from the Golf department. Reporting to the Assistant Director of F&B, responsibilities include, but are not limited to: Staffing scheduling, and training of staff. Ability to manage others Knowledge about food, beverage, wine and liquor Knowledge of P.O.S. system of hotel Knowledge about sequence of service Knowledge about Forbes and AAA standards Ability to understand labor standards and practices Ability to understand profit and loss statements Awareness of and control beverage cost Awareness of budget and control expenses Ability to understand and manage event and tournament schedules Ability to implement creative, productive programs and procedures to increase sales, decrease cost and promote a positive work environment Compliance with health codes Ensure that proper security procedures are in place to protect employees, members, guests and company assets Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. Ensure positive guest and member service in all areas. Active response to member feedback, taking any and all appropriate actions to resolve member and guest concerns. Work in unison with Director of Golf, Membership Coordinator, Golf Sales Manager and Assistant Director and Director of F&B, on a consistent basis to plan all F&B needs of golf related events and tournaments Oversee and manage all Food & Beverage areas of the Clubhouse and make final decisions on matters of importance to member and guest service Maintain professional Clubhouse image, including cleanliness, proper uniforms, and appearance standards Develop and maintain effective communications between all operating departments To perform other tasks or projects as assigned by hotel management and executive. Monthly inventory of all areas (Clubhouse Grill, Member's Lounges & Beverage Cart)