About us Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology. Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through the internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 30 countries around the world supported by our offices in London, Dubai, Shanghai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others. Winnow's clients on average reduce waste by over 50% by value and sustain savings. Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations. As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has been received tremendous enthusiasm from our clients and the industry. You can read more about it on and We are passionate about living our values and place them at the centre of everything we do. We are excited about like minded talent who share these values, joining us in our mission: Equal parts head and heart. We're both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term. Bravely honest. With each other, that means we're a transparent organisation where a healthy, respectful debate is encouraged. With our customers, we challenge them if we don't think they're achieving their goals, whether they be environmental or financial. People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving. We're breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience. Bound by food. We're a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food. Hungry and humble. Our product is revolutionary, our people are impressive, and we're hungry for change. But, we're just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey. People and Planet Positive. We're caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we're also committed to actively reducing our own footprint while doing so. We're leaving the planet and its people better off than we found them This is an opportunity to join a rapidly growing start-up (and one of Wired's top 100 start-ups in Europe) and help us propel our growth at what is truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it. About the team The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. The goal - successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale. The team manage the processes, systems and controls which enable our business to successfully scale and grow. The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives. Our Operations team consist of over 25 colleagues who are based in London, Dubai, Singapore and the US. Requirements We are looking for a motivated and entrepreneurial individual with a can-do attitude to join our North American Operations team. You will be playing an instrumental role in managing and growing North America's client portfolio. You will have opportunities to lead exciting implementation projects with our key clients across different locations. The role will involve travel across the region. Key objectives of role: Managing your own portfolio of accounts your key responsibilities will include: Build strong relationships with clients ensuring they are bought in to making Winnow system successful Understand clients' current situation and needs to tailor the best solutions for them Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely Take a consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction Proactively analyse client reports and troubleshoot with the client where needed Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary Collaborate closely with internal teams in different regions Take initiatives to improve internal processes and procedures (in line with Winnow Int'l) Support our front line tech and customer support team with clients' enquiries where required Education and experience: You are likely to be degree educated You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity You have an intermediate level of Excel and working knowledge of Word and Powerpoint Personal Attributes: You will have excellent verbal and written communication skills in English. Fluency in Spanish is required for this role to support our Spanish speaking clients. You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done You are results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time You are able to organise yourself, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn. Benefits Competitive base salary 23 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave Company stock options package 401k contributions Company part-funded health insurance and eye care allowance 2 Wellness hours per month plus a 44 USD gross monthly wellness allowance Life insurance (3 times base salary) Eligible for Customer Success discretionary bonus scheme Employee Assistance Programme - 24/7 helpline for your wellbeing Learning and development allowance of 370 USD annually Hybrid way of working - we're all in the office on Tuesdays and Wednesdays Company provided breakfast & snacks on office days Early Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by then Our own office space with a great working environment You will love what you do - waking up every day solving one of the biggest social problems of our generation - food waste Committed team members with broad experience who share a common passion to build a world class business
May 24, 2024
Full time
About us Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology. Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through the internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 30 countries around the world supported by our offices in London, Dubai, Shanghai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others. Winnow's clients on average reduce waste by over 50% by value and sustain savings. Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations. As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has been received tremendous enthusiasm from our clients and the industry. You can read more about it on and We are passionate about living our values and place them at the centre of everything we do. We are excited about like minded talent who share these values, joining us in our mission: Equal parts head and heart. We're both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term. Bravely honest. With each other, that means we're a transparent organisation where a healthy, respectful debate is encouraged. With our customers, we challenge them if we don't think they're achieving their goals, whether they be environmental or financial. People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving. We're breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience. Bound by food. We're a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food. Hungry and humble. Our product is revolutionary, our people are impressive, and we're hungry for change. But, we're just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey. People and Planet Positive. We're caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we're also committed to actively reducing our own footprint while doing so. We're leaving the planet and its people better off than we found them This is an opportunity to join a rapidly growing start-up (and one of Wired's top 100 start-ups in Europe) and help us propel our growth at what is truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it. About the team The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. The goal - successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale. The team manage the processes, systems and controls which enable our business to successfully scale and grow. The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives. Our Operations team consist of over 25 colleagues who are based in London, Dubai, Singapore and the US. Requirements We are looking for a motivated and entrepreneurial individual with a can-do attitude to join our North American Operations team. You will be playing an instrumental role in managing and growing North America's client portfolio. You will have opportunities to lead exciting implementation projects with our key clients across different locations. The role will involve travel across the region. Key objectives of role: Managing your own portfolio of accounts your key responsibilities will include: Build strong relationships with clients ensuring they are bought in to making Winnow system successful Understand clients' current situation and needs to tailor the best solutions for them Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely Take a consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction Proactively analyse client reports and troubleshoot with the client where needed Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary Collaborate closely with internal teams in different regions Take initiatives to improve internal processes and procedures (in line with Winnow Int'l) Support our front line tech and customer support team with clients' enquiries where required Education and experience: You are likely to be degree educated You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity You have an intermediate level of Excel and working knowledge of Word and Powerpoint Personal Attributes: You will have excellent verbal and written communication skills in English. Fluency in Spanish is required for this role to support our Spanish speaking clients. You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done You are results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time You are able to organise yourself, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn. Benefits Competitive base salary 23 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave Company stock options package 401k contributions Company part-funded health insurance and eye care allowance 2 Wellness hours per month plus a 44 USD gross monthly wellness allowance Life insurance (3 times base salary) Eligible for Customer Success discretionary bonus scheme Employee Assistance Programme - 24/7 helpline for your wellbeing Learning and development allowance of 370 USD annually Hybrid way of working - we're all in the office on Tuesdays and Wednesdays Company provided breakfast & snacks on office days Early Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by then Our own office space with a great working environment You will love what you do - waking up every day solving one of the biggest social problems of our generation - food waste Committed team members with broad experience who share a common passion to build a world class business
Job Description The US Technology Support Team aims to minimize disruption to restaurant operations and proactively provide support with speed, clarity, and convenience. Swiftly identify root causes and pinpoint vital improvements to enhance technology performance, reducing reliance on help desk support. The US Restaurant Technology Product Response Manager will: Supervise the critical issue of incidents within the core product group, coordinating resolutions with extended support teams Analyze and supervise data and metrics to pinpoint incident trends, collaborating with product teams to resolve root causes effectively Participate in Major Incident Management (MIM) as incidents arise, relaying key information to Support and Technology collaborators Key customers include multi-functional teams within US Technology, Field Offices, Operations, Product Development Teams, Deployment Services, Owner/Operators, and Suppliers Core Responsibilities: Provide full support and guidance for problems and questions of a core product group; serve as authority for these products while representing the Support team as updates and new deployments are initiated Collaborate with multi-functional teams to advance and resolve sophisticated issues promptly Proactively identify trends and potential areas for improvement to enhance customer satisfaction Cross-train in all Support product areas to effectively provide backup to other team members as needed Serve as lead product point of contact and champion positive and collaborative unions teams Facilitate the resolution of support related incidents from the field, Home Office, and Operators and the Help Desk Vendors Analyze and supervise data and metrics around ticket incidents, time to resolution, issue frequency, and field technology partner incident resolution Identify incident trends and advance to the Support Solutions team for root cause resolution in order to minimize future need for help desk support Serve as the point of contact for Support during a Major Incident Management (MIM) and lead process and involved parties to fast resolution Provide critical information to key partners during system outages or other high-priority incidents whenever required, even during non-standard business hours Maintain involvement in product enhancement and new deployments with the product teams within core assigned group, collecting key information and being the voice and advocate for the Support team Build strong relationships and teamwork through effective communication between teams within US Technology, Global Technology and vendors Identify knowledge gaps in materials vendors apply Deliver the best possible Owner/Operator and restaurant crew experience with US Technology products & services by understanding restaurant needs, difficulties, and goals Provide status updates on incidents to management and key collaborators
May 20, 2024
Full time
Job Description The US Technology Support Team aims to minimize disruption to restaurant operations and proactively provide support with speed, clarity, and convenience. Swiftly identify root causes and pinpoint vital improvements to enhance technology performance, reducing reliance on help desk support. The US Restaurant Technology Product Response Manager will: Supervise the critical issue of incidents within the core product group, coordinating resolutions with extended support teams Analyze and supervise data and metrics to pinpoint incident trends, collaborating with product teams to resolve root causes effectively Participate in Major Incident Management (MIM) as incidents arise, relaying key information to Support and Technology collaborators Key customers include multi-functional teams within US Technology, Field Offices, Operations, Product Development Teams, Deployment Services, Owner/Operators, and Suppliers Core Responsibilities: Provide full support and guidance for problems and questions of a core product group; serve as authority for these products while representing the Support team as updates and new deployments are initiated Collaborate with multi-functional teams to advance and resolve sophisticated issues promptly Proactively identify trends and potential areas for improvement to enhance customer satisfaction Cross-train in all Support product areas to effectively provide backup to other team members as needed Serve as lead product point of contact and champion positive and collaborative unions teams Facilitate the resolution of support related incidents from the field, Home Office, and Operators and the Help Desk Vendors Analyze and supervise data and metrics around ticket incidents, time to resolution, issue frequency, and field technology partner incident resolution Identify incident trends and advance to the Support Solutions team for root cause resolution in order to minimize future need for help desk support Serve as the point of contact for Support during a Major Incident Management (MIM) and lead process and involved parties to fast resolution Provide critical information to key partners during system outages or other high-priority incidents whenever required, even during non-standard business hours Maintain involvement in product enhancement and new deployments with the product teams within core assigned group, collecting key information and being the voice and advocate for the Support team Build strong relationships and teamwork through effective communication between teams within US Technology, Global Technology and vendors Identify knowledge gaps in materials vendors apply Deliver the best possible Owner/Operator and restaurant crew experience with US Technology products & services by understanding restaurant needs, difficulties, and goals Provide status updates on incidents to management and key collaborators
. Job Location: Bellwood Bellwood Want to make an impact? Supervise, evaluate, and assist subordinates in their daily performance by setting goals and objectives. Provide ongoing feedback and support for a group of technicians and leads covering our operation. Adhere and aid in the development and maintenance of the Good Manufacturing Practices by assisting the departmental supervisors. Work closely with cross-functional departments to ensure compliance to regulatory, customer, third-party and Ferrara's food safety and quality requirements. Ways you will make a difference • Accountable for quality and food safety practices during operations. • Maintains holds and develops corrective actions (CAPA) by utilizing root cause analysis as necessary and monitors CAPA for effectiveness. • Manages quality assurance team by scheduling/approving timecards in Kronos, assigning tasks and providing ongoing training/mentoring. • Facilitates with production the monitoring of processes and procedures to ensure effectiveness and continuous improvement. • Initiates, track and trend NCRs/CAPAs in the pilgrim smart solve software for all deviations. • Be a part of the internal audit team and participates actively in the scheduled food safety and facility GMP audits. • Co-ordinate the pre-op, post-op and glass/brittle plastic inspections. • Acts as a communication liaison between management and quality staff to support corporate and plant-driven initiatives. • As part of the food safety team, maintains the food safety plan and updates SOPs as required. • Ensures training of associates at all levels on quality programs. • Interact with other supervisors/managers within Ferrara to share best practices. • Perform and maintain the environmental monitoring program and product testing program. • Trend the monthly KPI data for the Quality Manager and assist in preparing reports for senior leadership management. Skills that will make you successful • B.S. Degree in Food Science, Microbiology, Chemistry, or other related field preferred • Demonstrated Leadership experience • HACCP certification and GFSI audits experience such as FSSC ISO 22000 or SQF a plus • Great communication and interpersonal skills. Ferrara's success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. A privately held company, Ferrara has its global headquarters in Chicago and an operational network of more than 27 locations in North America, Brazil, and China that includes manufacturing, distribution, sales, and R&D facilities. Ferrara is a privately held Ferrero related company. Learn more at or . EQUAL OPPORTUNITY We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
May 11, 2024
Full time
. Job Location: Bellwood Bellwood Want to make an impact? Supervise, evaluate, and assist subordinates in their daily performance by setting goals and objectives. Provide ongoing feedback and support for a group of technicians and leads covering our operation. Adhere and aid in the development and maintenance of the Good Manufacturing Practices by assisting the departmental supervisors. Work closely with cross-functional departments to ensure compliance to regulatory, customer, third-party and Ferrara's food safety and quality requirements. Ways you will make a difference • Accountable for quality and food safety practices during operations. • Maintains holds and develops corrective actions (CAPA) by utilizing root cause analysis as necessary and monitors CAPA for effectiveness. • Manages quality assurance team by scheduling/approving timecards in Kronos, assigning tasks and providing ongoing training/mentoring. • Facilitates with production the monitoring of processes and procedures to ensure effectiveness and continuous improvement. • Initiates, track and trend NCRs/CAPAs in the pilgrim smart solve software for all deviations. • Be a part of the internal audit team and participates actively in the scheduled food safety and facility GMP audits. • Co-ordinate the pre-op, post-op and glass/brittle plastic inspections. • Acts as a communication liaison between management and quality staff to support corporate and plant-driven initiatives. • As part of the food safety team, maintains the food safety plan and updates SOPs as required. • Ensures training of associates at all levels on quality programs. • Interact with other supervisors/managers within Ferrara to share best practices. • Perform and maintain the environmental monitoring program and product testing program. • Trend the monthly KPI data for the Quality Manager and assist in preparing reports for senior leadership management. Skills that will make you successful • B.S. Degree in Food Science, Microbiology, Chemistry, or other related field preferred • Demonstrated Leadership experience • HACCP certification and GFSI audits experience such as FSSC ISO 22000 or SQF a plus • Great communication and interpersonal skills. Ferrara's success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. A privately held company, Ferrara has its global headquarters in Chicago and an operational network of more than 27 locations in North America, Brazil, and China that includes manufacturing, distribution, sales, and R&D facilities. Ferrara is a privately held Ferrero related company. Learn more at or . EQUAL OPPORTUNITY We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
. Job Location: Bellwood Bellwood Want to make an impact? Supervise, evaluate, and assist subordinates in their daily performance by setting goals and objectives. Provide ongoing feedback and support for a group of technicians and leads covering our operation. Adhere and aid in the development and maintenance of the Good Manufacturing Practices by assisting the departmental supervisors. Work closely with cross-functional departments to ensure compliance to regulatory, customer, third-party and Ferrara's food safety and quality requirements. Ways you will make a difference Accountable for quality and food safety practices during operations. Maintains holds and develops corrective actions (CAPA) by utilizing root cause analysis as necessary and monitors CAPA for effectiveness. Manages quality assurance team by scheduling/approving timecards in Kronos, assigning tasks and providing ongoing training/mentoring. Facilitates with production the monitoring of processes and procedures to ensure effectiveness and continuous improvement. Initiates, track and trend NCRs/CAPAs in the pilgrim smart solve software for all deviations. Be a part of the internal audit team and participates actively in the scheduled food safety and facility GMP audits. Co-ordinate the pre-op, post-op and glass/brittle plastic inspections. Acts as a communication liaison between management and quality staff to support corporate and plant-driven initiatives. As part of the food safety team, maintains the food safety plan and updates SOPs as required. Ensures training of associates at all levels on quality programs. Interact with other supervisors/managers within Ferrara to share best practices. Perform and maintain the environmental monitoring program and product testing program. Trend the monthly KPI data for the Quality Manager and assist in preparing reports for senior leadership management. Skills that will make you successful B.S. Degree in Food Science, Microbiology, Chemistry, or other related field preferred Demonstrated Leadership experience HACCP certification and GFSI audits experience such as FSSC ISO 22000 or SQF a plus Great communication and interpersonal skills Ferrara's success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. A privately held company, Ferrara has its global headquarters in Chicago and an operational network of more than 27 locations in North America, Brazil, and China that includes manufacturing, distribution, sales, and R&D facilities. Ferrara is a privately held Ferrero related company. Learn more at or EQUAL OPPORTUNITY We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
May 11, 2024
Full time
. Job Location: Bellwood Bellwood Want to make an impact? Supervise, evaluate, and assist subordinates in their daily performance by setting goals and objectives. Provide ongoing feedback and support for a group of technicians and leads covering our operation. Adhere and aid in the development and maintenance of the Good Manufacturing Practices by assisting the departmental supervisors. Work closely with cross-functional departments to ensure compliance to regulatory, customer, third-party and Ferrara's food safety and quality requirements. Ways you will make a difference Accountable for quality and food safety practices during operations. Maintains holds and develops corrective actions (CAPA) by utilizing root cause analysis as necessary and monitors CAPA for effectiveness. Manages quality assurance team by scheduling/approving timecards in Kronos, assigning tasks and providing ongoing training/mentoring. Facilitates with production the monitoring of processes and procedures to ensure effectiveness and continuous improvement. Initiates, track and trend NCRs/CAPAs in the pilgrim smart solve software for all deviations. Be a part of the internal audit team and participates actively in the scheduled food safety and facility GMP audits. Co-ordinate the pre-op, post-op and glass/brittle plastic inspections. Acts as a communication liaison between management and quality staff to support corporate and plant-driven initiatives. As part of the food safety team, maintains the food safety plan and updates SOPs as required. Ensures training of associates at all levels on quality programs. Interact with other supervisors/managers within Ferrara to share best practices. Perform and maintain the environmental monitoring program and product testing program. Trend the monthly KPI data for the Quality Manager and assist in preparing reports for senior leadership management. Skills that will make you successful B.S. Degree in Food Science, Microbiology, Chemistry, or other related field preferred Demonstrated Leadership experience HACCP certification and GFSI audits experience such as FSSC ISO 22000 or SQF a plus Great communication and interpersonal skills Ferrara's success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. A privately held company, Ferrara has its global headquarters in Chicago and an operational network of more than 27 locations in North America, Brazil, and China that includes manufacturing, distribution, sales, and R&D facilities. Ferrara is a privately held Ferrero related company. Learn more at or EQUAL OPPORTUNITY We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.