Transformative
Atlanta, Georgia
May 08, 2024
Full time
Qualifications •Hotel software experience; PMS •High school diploma or equivalent •Previous experience in a customer service environment •Ability to multi-task •Strong organizational and time-management skills • Warm personality with strong communication skills. • Ability to work well under limited supervision. • Great communication skills. Responsibilities • Answer phones and greet clients in a personalized, friendly, and inviting manner • Register guests, issue room keys, provide information on hotel services and room location. • Handle overbooked or 'walked' guests. • Accurately process all cash and credit card transactions in accordance with established procedures. • Communicate any outstanding guest requests or issues to management that may require • Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. • Handling incoming calls and other communications • Maintain a high level of service and hospitality