Job Summary: As a Concierge at our hospitality-focused senior living community, you are the first point of contact for residents and their families. Your role is to provide exemplary customer service, assistance, and information to ensure a seamless and enjoyable experience for our residents. This multifaceted position encompasses valet parking, reservation bookings, information dissemination, arranging transportation, and more.
Key Responsibilities:
- Front Desk Reception:
- Greet residents and visitors with a warm and welcoming attitude.
- Operate the front desk, answer phone calls, and respond to inquiries in a courteous and professional manner.
- Concierge Services:
- Offer valet parking services for residents and guests, ensuring vehicles are safely parked and retrieved.
- Manage parking reservations and ensure a smooth parking experience.
- Handle reservation requests for various services, including dining reservations, transportation, and recreational activities.
- Liaise with relevant departments to ensure reservations are fulfilled to residents' satisfaction.
- Provide accurate information on community amenities, services, and local attractions.
- Keep residents informed of community events, activities, and announcements.
- Arrange transportation services for residents, such as scheduling shuttle services, taxis, or other transportation options as needed.
- Fulfill resident requests for special services or assistance, such as arranging dry cleaning, housekeeping, and maintenance services.
- Handle package deliveries, assist with groceries, and coordinate with courier services.
- Manage RSVPs, event logistics, and resident participation for in-house events.
- Problem Resolution:
- Address resident concerns, inquiries, or issues with professionalism and a customer-first approach.
- Collaborate with the management team to resolve more complex problems.
Qualifications:
- High school diploma or equivalent; additional training or certification in hospitality is a plus.
- Previous experience in a concierge or front desk role, preferably in a hospitality or senior living setting.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using computer systems and reservations software.
- Knowledge of local services, attractions, and resources.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Join our team and be a central part of creating a welcoming and accommodating atmosphere for our residents & community. If you have a passion for providing exceptional customer service, a knack for making reservations, and a commitment to ensuring the comfort and satisfaction of our residents, we encourage you to apply for the Concierge position.
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