Job Description
Position Purpose: The Starbucks Team Lead creates the Starbucks Experience for Bashas' customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Responsibilities: A Starbucks Team Lead is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service. A Starbucks Team Lead responsibilities include: Ensure compliance with safety regulations, heath department and weights and measures requirements. Deliver legendary customer service to all customers by acting with a "customer comes first" attitude and connecting with the customer. Discover and respond to customer needs. Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety and sanitation guidelines for all products. Act with integrity, honesty, and knowledge that promote the culture, values, and the mission of both Bashas' and Starbucks. Maintain a calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable store environment. Anticipate customer and store needs. Follow Bashas' operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all members. Maintain a clean and organized workspace so that members can locate inventory and product as needed. Recognize and reinforce individual and team accomplishments. Assist with new member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Maintain regular and consistent attendance and punctuality. All other related duties as assigned Employees may occasionally experience the following physical demands for an extended period: Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending Perks & Benefits Competitive compensation, paid weekly Retirement Benefits Medical, dental, and vision insurance for yourself and eligible dependents Tuition Reimbursement for qualified courses Scholarship opportunities for continued education Store discount programs (10% off household groceries) Fun work environment where you have the opportunity to nourish your community. Must be 18 years of age. Must be 21 years of age for any position that serves alcohol. For Internal Transfers/Promotion/Rehire Candidates: Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR. You may be asked to accept a part-time position if that is the only position available Rehires must be approved by an HRBP
