Caesars Entertainment
Shelbyville, Indiana
POSITION SUMMARY Bus Person position will be engaged in the support of the F&B Supervisor and Manager in the service of guest in a restaurant environment by clearing tables of soiled china, flatware, glassware, and utensils and delivery of non-alcoholic beverages in assistance of restaurant server in assigned station, reset of tables, as well as other duties as assigned. ESSENTIAL DUTIES & RESPONSIBILITIES Responsible for practicing, supporting, and promoting Indiana Grand Racing & Casino's Company-wide culture and demonstrating Excellent Service Standards at all times. Responsibilities including but not limited to: â Service of restaurant beverage menu items to restaurant guests including clearing tables of soiled and used china, flatware, glassware, accessories, and transport to dish area for cleaning, clean table tops, meet guests requests, sweep under tables, side-work, etc. â Reset Table Tops per specifications established by management and service of guests appropriate to theme and experience of the restaurant. â Responsible, Legal alcohol service, including checking Identification, correct orders per guest requests, refusing service of alcohol to intoxicated guests, etc. â Follow steps of service to meet minimum guest expectations in quality, quantity, friendliness and courtesy in a restaurant environment â Maintains standards of sanitation, bar and personal hygiene and cleanliness, as well as beverage service techniques and safety all with regard to the safe handling of food & beverage products for guest's consumption. â Display knowledge of all emergency procedures. â Communicate on a consistent basis with supervisor keeping them abreast of all department activities. â Ensure that bar and equipment are in good working order and that the work area is clean and hazard-free. Notify supervisor immediately if bar and equipment are not in good, safe working order. â Possess the ability to work with Co-workers and Management in a casino restaurant environment, involving high volume or gourmet, fast paced production in a friendly and professional manner. â MINIMUM QUALIFICATIONS High School Diploma or GED required. 1 (one) year experience in the Food & Beverage Service Industry as a Restaurant Busperson or similar position is preferred. The position requires fast paced service, excellent customer service skills and the ability to read, write, speak and understand English, distinguish letters, numbers, and symbols and be involved in daily professional communication with co-workers and guests. The position requires math skills and the ability to multi task, basic food, beverage knowledge, such as (fluid measurements, size, shape, color, glassware, and garnish, flavor, price, portion size, preparation timing etc.) as defined by hiring management. Must be able to demonstrate and ensure that daily work performed is conducted within HACCP guidelines. Required to comply with safe and hazard free work environment practices stipulated in Indiana Grand Casino, County/State/Federal Department of Health and OSHA policies, procedures and regulations. Position requires employee to be at least 21 years of age, and be certified in Serve Safe Food Sanitation, Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. This position may require the employee to hold an Indiana ATC (Alcohol & Tobacco Commission) License This position does require an IGC (Indiana Gaming Commission) Occupational License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. REQUIRED PERSONAL COMPETENCIES Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to 50 pounds, push or pull 150 to 250 lbs on a pushcart and enter walk-ins of 10 degrees to 140 degrees Fahrenheit with or without assistance. Handle heat from cooking appliances, glass/ware washing machines. The position also requires normal or corrected vision range, with the ability to distinguish letters, numbers, and symbols. Ability to stand for duration of shift walk frequently, bend and/or reach to a height of 6 feet with or without assistance (stand, sit, walk, lift, reach, push, pull, grasp). WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. Work is performed indoors and/or outdoors and involves continuous exposure to high and low temperatures, sunlight, fluorescent light, wet surfaces and noise. Work may entail trained chemical usage and constant contact with fellow employees and guests. Work is typically in an area, which may be unusually hot, cold, noisy, and may contain cigar, cigarette, or cooking smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks will be performed from a primarily non-sitting position (approx 95% standing, walking and 5% sitting). Employees will be required to navigate safely on potentially slippery floors. Tasks include the maintenance and care of assigned area or any tasks assigned by senior management. ACCESS TO GAMING FLOOR Access to general gaming floor.
POSITION SUMMARY Bus Person position will be engaged in the support of the F&B Supervisor and Manager in the service of guest in a restaurant environment by clearing tables of soiled china, flatware, glassware, and utensils and delivery of non-alcoholic beverages in assistance of restaurant server in assigned station, reset of tables, as well as other duties as assigned. ESSENTIAL DUTIES & RESPONSIBILITIES Responsible for practicing, supporting, and promoting Indiana Grand Racing & Casino's Company-wide culture and demonstrating Excellent Service Standards at all times. Responsibilities including but not limited to: â Service of restaurant beverage menu items to restaurant guests including clearing tables of soiled and used china, flatware, glassware, accessories, and transport to dish area for cleaning, clean table tops, meet guests requests, sweep under tables, side-work, etc. â Reset Table Tops per specifications established by management and service of guests appropriate to theme and experience of the restaurant. â Responsible, Legal alcohol service, including checking Identification, correct orders per guest requests, refusing service of alcohol to intoxicated guests, etc. â Follow steps of service to meet minimum guest expectations in quality, quantity, friendliness and courtesy in a restaurant environment â Maintains standards of sanitation, bar and personal hygiene and cleanliness, as well as beverage service techniques and safety all with regard to the safe handling of food & beverage products for guest's consumption. â Display knowledge of all emergency procedures. â Communicate on a consistent basis with supervisor keeping them abreast of all department activities. â Ensure that bar and equipment are in good working order and that the work area is clean and hazard-free. Notify supervisor immediately if bar and equipment are not in good, safe working order. â Possess the ability to work with Co-workers and Management in a casino restaurant environment, involving high volume or gourmet, fast paced production in a friendly and professional manner. â MINIMUM QUALIFICATIONS High School Diploma or GED required. 1 (one) year experience in the Food & Beverage Service Industry as a Restaurant Busperson or similar position is preferred. The position requires fast paced service, excellent customer service skills and the ability to read, write, speak and understand English, distinguish letters, numbers, and symbols and be involved in daily professional communication with co-workers and guests. The position requires math skills and the ability to multi task, basic food, beverage knowledge, such as (fluid measurements, size, shape, color, glassware, and garnish, flavor, price, portion size, preparation timing etc.) as defined by hiring management. Must be able to demonstrate and ensure that daily work performed is conducted within HACCP guidelines. Required to comply with safe and hazard free work environment practices stipulated in Indiana Grand Casino, County/State/Federal Department of Health and OSHA policies, procedures and regulations. Position requires employee to be at least 21 years of age, and be certified in Serve Safe Food Sanitation, Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. This position may require the employee to hold an Indiana ATC (Alcohol & Tobacco Commission) License This position does require an IGC (Indiana Gaming Commission) Occupational License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. REQUIRED PERSONAL COMPETENCIES Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to 50 pounds, push or pull 150 to 250 lbs on a pushcart and enter walk-ins of 10 degrees to 140 degrees Fahrenheit with or without assistance. Handle heat from cooking appliances, glass/ware washing machines. The position also requires normal or corrected vision range, with the ability to distinguish letters, numbers, and symbols. Ability to stand for duration of shift walk frequently, bend and/or reach to a height of 6 feet with or without assistance (stand, sit, walk, lift, reach, push, pull, grasp). WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. Work is performed indoors and/or outdoors and involves continuous exposure to high and low temperatures, sunlight, fluorescent light, wet surfaces and noise. Work may entail trained chemical usage and constant contact with fellow employees and guests. Work is typically in an area, which may be unusually hot, cold, noisy, and may contain cigar, cigarette, or cooking smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks will be performed from a primarily non-sitting position (approx 95% standing, walking and 5% sitting). Employees will be required to navigate safely on potentially slippery floors. Tasks include the maintenance and care of assigned area or any tasks assigned by senior management. ACCESS TO GAMING FLOOR Access to general gaming floor.
Four Seasons Hotels Ltd.
Baltimore, Maryland
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore's Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach. About the role; Serve guest needs by assisting the Food Server with delivery of food from kitchen and completing guest requests. What you will do Deliver food from kitchen to the guest ensuring accuracy and timeliness. (30%) Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner; greet guests according to Four Seasons Standards to ensure superior service. (15%) Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests. (15%) Assist in stocking linens, china, glass, silver, and food items for service; assist in preparation of smaller items such as toast, soup, or beverages. (10%) Assist in the breakdown, cleaning and set-up of buffets and food stations. (10%) Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%) Work harmoniously and professionally with co-workers and supervisors. (10%) What you bring High school education or equivalent experience. Minimum one year of food service or related work. Ability to carry and balance a tray. Ability to accurately read food tickets and communicate orders with the kitchen and servers. What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore's Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach. About the role; Serve guest needs by assisting the Food Server with delivery of food from kitchen and completing guest requests. What you will do Deliver food from kitchen to the guest ensuring accuracy and timeliness. (30%) Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner; greet guests according to Four Seasons Standards to ensure superior service. (15%) Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests. (15%) Assist in stocking linens, china, glass, silver, and food items for service; assist in preparation of smaller items such as toast, soup, or beverages. (10%) Assist in the breakdown, cleaning and set-up of buffets and food stations. (10%) Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%) Work harmoniously and professionally with co-workers and supervisors. (10%) What you bring High school education or equivalent experience. Minimum one year of food service or related work. Ability to carry and balance a tray. Ability to accurately read food tickets and communicate orders with the kitchen and servers. What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.