RISE Rotational 3-month or 6-Month Culinary Internship RISE (Respect, Integrity, Service, Excellence) Opportunity: Culinary Intern - Full Time - $22.05 / hour Summary: The RISE Rotational Culinary Internship is a 3-month or 6-month program that provides culinary students with meaningful experience that expands their skills and provides a diversified foundation for their future culinary careers. Through a rotational approach, interns will gain real-life experience in the culinary industry, working at the luxurious Woodmark Hotel on the shore of Lake Washington and assist in maintaining the AAA Four Diamond Standards. The RISE Rotational 6-Month Culinary Internship will include: 3 or 6 Months of experience in the following phases: Garde Manager Hors d' oeuvres, salads, cheese plates, antipasti, terrines, cold fish or meat, cold sauces and dressing, chilled soups, fruits, pates, caviars, desserts. Restaurant Outlet Utilize culinary skills in a restaurant setting at The Woodmark's restaurant, Carillon Kitchen. Set up work station with required mis en place, tools, equipment and supplies. Start prep work on items needed for the particular menu of the day. Organize all of the various prep items needed from different areas to ensure that all items are in place and ready for service. Banquet Kitchen Prepare a wide variety of national and international cuisines, up to three meals per day in The Woodmark's busy banquet department. Learn how to plan and execute menu items for banquet and catering events, quantity production methods for large scale events, production and consumption ratio for buffets, plated functions, and displays. Attendance to the monthly managers meetings. Pre-shift and post-shift meetings. Training and mentorship from our team of professional managers. What you will gain: On-the-job experience in the most prevalent areas of the Food & Beverage department. Master skills and be taught new ones through hands-on demonstration and peer-to-peer interaction. Valuable feedback and coaching from managers to support your growth throughout the program and future culinary career. Professional development and targeted growth opportunities in the culinary industry with valuable experience. Perks and Benefits: $22.05 per hour. 32-40 hours of work per week. A summer spent on our luxurious property on the shore of Lake Washington in Downtown Kirkland. Easy access to work - centrally located in Kirkland, Washington. Free on-property parking. $5.00 credit towards Team Member meal for every day worked on property. Carillon Point property discounts and perks. LifeMart discount program through ADP. Qualifications: Current enrollment or recent completion of a culinary degree (AAS or BAS) or equivalent experience preferred. Available to complete a full-time, 6-month program. Knife skills required. Excellent written and verbal communication skills. Ability to read, write, and interpret instructional documents such as reports, recipes, and procedure manuals. Ability to work a flexible schedule based on department needs. Schedules may include working evenings, weekends, and holidays. Must have unrestricted work authorization in the US. Must have a valid WA Food Worker's Permit. Must be familiar with all kitchen equipment. Must be able to stand on feet and walk throughout the day for long periods of time. Must be able to work in either hot or cold conditions. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently. Must be able to frequently lift and carry up to 25 lbs. & occasionally lift, carry, push & pull up to 50 lbs; Must be able to twist and bend frequently and squat, crawl, kneel, push, pull, walk on uneven surfaces occasionally. While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat). Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat). Be part of a luxury revolution in the hospitality space. When you become a RISE Intern at the Woodmark Hotel & Still Spa, you are empowered to share your craft side by side with passionate and talented people inspired to create incredible guest moments every day. If this approach aligns with your passions, join us at a place where your voice and opinion is an integral part of the next generation of hospitality. Your View From Work: Our Guest Experience: Our property inspires guests to feel peaceful yet adventurous in an escape that will immerse them in the natural beauty and authentic flavor of the Pacific Northwest. We are located on the tranquil shores of Lake Washington; our destination invites guests to disconnect from the distractions of everyday life and reconnect to themselves. We encourage guests to explore outdoor activities or simply stay in, our personalized approach to luxury invites guest to treat themselves to a new every day. This job description in no way states or implies that these are the only duties to be performed by this team member. The team member will be required to follow other instructions and perform other work-related duties requested by their supervisor. Woodmark Hotel is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran's status, disability, or any other legally protected status. Compensation details: 22.05-22.05 Hourly Wage PIddabcfd6-
May 07, 2024
Full time
RISE Rotational 3-month or 6-Month Culinary Internship RISE (Respect, Integrity, Service, Excellence) Opportunity: Culinary Intern - Full Time - $22.05 / hour Summary: The RISE Rotational Culinary Internship is a 3-month or 6-month program that provides culinary students with meaningful experience that expands their skills and provides a diversified foundation for their future culinary careers. Through a rotational approach, interns will gain real-life experience in the culinary industry, working at the luxurious Woodmark Hotel on the shore of Lake Washington and assist in maintaining the AAA Four Diamond Standards. The RISE Rotational 6-Month Culinary Internship will include: 3 or 6 Months of experience in the following phases: Garde Manager Hors d' oeuvres, salads, cheese plates, antipasti, terrines, cold fish or meat, cold sauces and dressing, chilled soups, fruits, pates, caviars, desserts. Restaurant Outlet Utilize culinary skills in a restaurant setting at The Woodmark's restaurant, Carillon Kitchen. Set up work station with required mis en place, tools, equipment and supplies. Start prep work on items needed for the particular menu of the day. Organize all of the various prep items needed from different areas to ensure that all items are in place and ready for service. Banquet Kitchen Prepare a wide variety of national and international cuisines, up to three meals per day in The Woodmark's busy banquet department. Learn how to plan and execute menu items for banquet and catering events, quantity production methods for large scale events, production and consumption ratio for buffets, plated functions, and displays. Attendance to the monthly managers meetings. Pre-shift and post-shift meetings. Training and mentorship from our team of professional managers. What you will gain: On-the-job experience in the most prevalent areas of the Food & Beverage department. Master skills and be taught new ones through hands-on demonstration and peer-to-peer interaction. Valuable feedback and coaching from managers to support your growth throughout the program and future culinary career. Professional development and targeted growth opportunities in the culinary industry with valuable experience. Perks and Benefits: $22.05 per hour. 32-40 hours of work per week. A summer spent on our luxurious property on the shore of Lake Washington in Downtown Kirkland. Easy access to work - centrally located in Kirkland, Washington. Free on-property parking. $5.00 credit towards Team Member meal for every day worked on property. Carillon Point property discounts and perks. LifeMart discount program through ADP. Qualifications: Current enrollment or recent completion of a culinary degree (AAS or BAS) or equivalent experience preferred. Available to complete a full-time, 6-month program. Knife skills required. Excellent written and verbal communication skills. Ability to read, write, and interpret instructional documents such as reports, recipes, and procedure manuals. Ability to work a flexible schedule based on department needs. Schedules may include working evenings, weekends, and holidays. Must have unrestricted work authorization in the US. Must have a valid WA Food Worker's Permit. Must be familiar with all kitchen equipment. Must be able to stand on feet and walk throughout the day for long periods of time. Must be able to work in either hot or cold conditions. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently. Must be able to frequently lift and carry up to 25 lbs. & occasionally lift, carry, push & pull up to 50 lbs; Must be able to twist and bend frequently and squat, crawl, kneel, push, pull, walk on uneven surfaces occasionally. While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat). Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat). Be part of a luxury revolution in the hospitality space. When you become a RISE Intern at the Woodmark Hotel & Still Spa, you are empowered to share your craft side by side with passionate and talented people inspired to create incredible guest moments every day. If this approach aligns with your passions, join us at a place where your voice and opinion is an integral part of the next generation of hospitality. Your View From Work: Our Guest Experience: Our property inspires guests to feel peaceful yet adventurous in an escape that will immerse them in the natural beauty and authentic flavor of the Pacific Northwest. We are located on the tranquil shores of Lake Washington; our destination invites guests to disconnect from the distractions of everyday life and reconnect to themselves. We encourage guests to explore outdoor activities or simply stay in, our personalized approach to luxury invites guest to treat themselves to a new every day. This job description in no way states or implies that these are the only duties to be performed by this team member. The team member will be required to follow other instructions and perform other work-related duties requested by their supervisor. Woodmark Hotel is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran's status, disability, or any other legally protected status. Compensation details: 22.05-22.05 Hourly Wage PIddabcfd6-
Job Description Job Description RISE Rotational 3-month or 6-Month Culinary Internship RISE (Respect, Integrity, Service, Excellence) Opportunity: Culinary Intern - Full Time - $22.05 / hour Summary: The RISE Rotational Culinary Internshipis a 3-month or 6-month program that provides culinary students with meaningful experience that expands their skills and provides a diversified foundation for their future culinary careers. Through a rotational approach, interns will gain real-life experience in the culinary industry, working at the luxurious Woodmark Hotel on the shore of Lake Washington and assist in maintaining the AAA Four Diamond Standards. The RISE Rotational 6-Month Culinary Internship will include: 3 or 6 Months of experience in the following phases: Garde Manager Hors d oeuvres, salads, cheese plates, antipasti, terrines, cold fish or meat, cold sauces and dressing, chilled soups, fruits, pates, caviars, desserts. Restaurant Outlet Utilize culinary skills in a restaurant setting at The Woodmark s restaurant, Carillon Kitchen. Set up work station with required mis en place, tools, equipment and supplies. Start prep work on items needed for the particular menu of the day. Organize all of the various prep items needed from different areas to ensure that all items are in place and ready for service. Banquet Kitchen Prepare a wide variety of national and international cuisines, up to three meals per day in The Woodmark s busy banquet department. Learn how to plan and execute menu items for banquet and catering events, quantity production methods for large scale events, production and consumption ratio for buffets, plated functions, and displays. Attendance to the monthly managers meetings. Pre-shift and post-shift meetings. Training and mentorship from our team of professional managers. What you will gain: On-the-job experience in the most prevalent areas of the Food & Beverage department. Master skills and be taught new ones through hands-on demonstration and peer-to-peer interaction. Valuable feedback and coaching from managers to support your growth throughout the program and future culinary career. Professional development and targeted growth opportunities in the culinary industry with valuable experience. Perks and Benefits: $22.05 per hour. 32-40 hours of work per week. A summer spent on our luxurious property on the shore of Lake Washington in Downtown Kirkland. Easy access to work - centrally located in Kirkland, Washington. Free on-property parking. $5.00 credit towards Team Member meal for every day worked on property. Carillon Point property discounts and perks. LifeMart discount program through ADP. Qualifications: Current enrollment or recent completion of a culinary degree (AAS or BAS) or equivalent experience preferred. Available to complete a full-time, 6-month program. Knife skills required. Excellent written and verbal communication skills. Ability to read, write, and interpret instructional documents such as reports, recipes, and procedure manuals. Ability to work a flexible schedule based on department needs. Schedules may include working evenings, weekends, and holidays. Must have unrestricted work authorization in the US. Must have a valid WA Food Worker s Permit. Must be familiar with all kitchen equipment. Must be able to stand on feet and walk throughout the day for long periods of time. Must be able to work in either hot or cold conditions. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently. Must be able to frequently lift and carry up to 25 lbs. & occasionally lift, carry, push & pull up to 50 lbs; Must be able to twist and bend frequently and squat, crawl, kneel, push, pull, walk on uneven surfaces occasionally. While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat). Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat). Be part of a luxury revolution in the hospitality space. When you become a RISE Intern at the Woodmark Hotel & Still Spa, you are empowered to share your craft side by side with passionate and talented people inspired to create incredible guest moments every day. If this approach aligns with your passions, join us at a place where your voice and opinion is an integral part of the next generation of hospitality. Your View From Work: Our Guest Experience: Our property inspires guests to feel peaceful yet adventurous in an escape that will immerse them in the natural beauty and authentic flavor of the Pacific Northwest. We are located on the tranquil shores of Lake Washington; our destination invites guests to disconnect from the distractions of everyday life and reconnect to themselves. We encourage guests to explore outdoor activities or simply stay in, our personalized approach to luxury invites guest to treat themselves to a new every day. This job description in no way states or implies that these are the only duties to be performed by this team member. The team member will be required to follow other instructions and perform other work-related duties requested by their supervisor. Woodmark Hotel is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran's status, disability, or any other legally protected status. Compensation details: 22.05-22.05 Hourly Wage PI1ebd2b5-
May 07, 2024
Full time
Job Description Job Description RISE Rotational 3-month or 6-Month Culinary Internship RISE (Respect, Integrity, Service, Excellence) Opportunity: Culinary Intern - Full Time - $22.05 / hour Summary: The RISE Rotational Culinary Internshipis a 3-month or 6-month program that provides culinary students with meaningful experience that expands their skills and provides a diversified foundation for their future culinary careers. Through a rotational approach, interns will gain real-life experience in the culinary industry, working at the luxurious Woodmark Hotel on the shore of Lake Washington and assist in maintaining the AAA Four Diamond Standards. The RISE Rotational 6-Month Culinary Internship will include: 3 or 6 Months of experience in the following phases: Garde Manager Hors d oeuvres, salads, cheese plates, antipasti, terrines, cold fish or meat, cold sauces and dressing, chilled soups, fruits, pates, caviars, desserts. Restaurant Outlet Utilize culinary skills in a restaurant setting at The Woodmark s restaurant, Carillon Kitchen. Set up work station with required mis en place, tools, equipment and supplies. Start prep work on items needed for the particular menu of the day. Organize all of the various prep items needed from different areas to ensure that all items are in place and ready for service. Banquet Kitchen Prepare a wide variety of national and international cuisines, up to three meals per day in The Woodmark s busy banquet department. Learn how to plan and execute menu items for banquet and catering events, quantity production methods for large scale events, production and consumption ratio for buffets, plated functions, and displays. Attendance to the monthly managers meetings. Pre-shift and post-shift meetings. Training and mentorship from our team of professional managers. What you will gain: On-the-job experience in the most prevalent areas of the Food & Beverage department. Master skills and be taught new ones through hands-on demonstration and peer-to-peer interaction. Valuable feedback and coaching from managers to support your growth throughout the program and future culinary career. Professional development and targeted growth opportunities in the culinary industry with valuable experience. Perks and Benefits: $22.05 per hour. 32-40 hours of work per week. A summer spent on our luxurious property on the shore of Lake Washington in Downtown Kirkland. Easy access to work - centrally located in Kirkland, Washington. Free on-property parking. $5.00 credit towards Team Member meal for every day worked on property. Carillon Point property discounts and perks. LifeMart discount program through ADP. Qualifications: Current enrollment or recent completion of a culinary degree (AAS or BAS) or equivalent experience preferred. Available to complete a full-time, 6-month program. Knife skills required. Excellent written and verbal communication skills. Ability to read, write, and interpret instructional documents such as reports, recipes, and procedure manuals. Ability to work a flexible schedule based on department needs. Schedules may include working evenings, weekends, and holidays. Must have unrestricted work authorization in the US. Must have a valid WA Food Worker s Permit. Must be familiar with all kitchen equipment. Must be able to stand on feet and walk throughout the day for long periods of time. Must be able to work in either hot or cold conditions. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently. Must be able to frequently lift and carry up to 25 lbs. & occasionally lift, carry, push & pull up to 50 lbs; Must be able to twist and bend frequently and squat, crawl, kneel, push, pull, walk on uneven surfaces occasionally. While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat). Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat). Be part of a luxury revolution in the hospitality space. When you become a RISE Intern at the Woodmark Hotel & Still Spa, you are empowered to share your craft side by side with passionate and talented people inspired to create incredible guest moments every day. If this approach aligns with your passions, join us at a place where your voice and opinion is an integral part of the next generation of hospitality. Your View From Work: Our Guest Experience: Our property inspires guests to feel peaceful yet adventurous in an escape that will immerse them in the natural beauty and authentic flavor of the Pacific Northwest. We are located on the tranquil shores of Lake Washington; our destination invites guests to disconnect from the distractions of everyday life and reconnect to themselves. We encourage guests to explore outdoor activities or simply stay in, our personalized approach to luxury invites guest to treat themselves to a new every day. This job description in no way states or implies that these are the only duties to be performed by this team member. The team member will be required to follow other instructions and perform other work-related duties requested by their supervisor. Woodmark Hotel is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran's status, disability, or any other legally protected status. Compensation details: 22.05-22.05 Hourly Wage PI1ebd2b5-
Pay: $20.86 per hour At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability. Essential Duties & Responsibilities Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to pack/guest concerns and escalates to leadership as appropriate Understands and participates in scheduling of staff, execution of labor management and forecasting Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters Performs daily audits per procedure to ensure optimal operation to standards Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of staff, providing real time feedback and coaching Participates in recruitment process and selection of talent for the F&B staff Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Basic Qualifications & Skills High School diploma or GED Minimum of 1 year experience in a food service leadership capacity Minimum of 1 year experience utilizing Point-of-Sale (POS) technology Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Basic math skills (addition, subtraction, etc.) as they apply to cash handling Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associates degree or higher in hospitality or related field Prior experience with Micros POS Serve-Safe and/or TIPS certification Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Able to lift up to 30lbs Able to bend, stretch, and twist Able to stand and walk for long periods of time Restaurant Supervisor: At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations. Essential Duties & Responsibilities Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s) Identify all Out of Order equipment and pass along to Manager for repair Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc. Assists with the coordination and execution of birthday parties Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies Basic Qualifications & Skills Some High School education or equivalent 1+ year previous experience in a food service team lead capacity or leadership role 1+ year utilizing Point-of-Sale (POS) technology Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed Successful completion of criminal background check and drug screen Desired Qualifications & Traits Prior experience with Micros POS Serve-Safe and/or TIPS certification Proven teamwork Projects professional image that inspires trust and confidence Enthusiastic and positive energy Physical Requirements Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time
May 04, 2024
Full time
Pay: $20.86 per hour At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability. Essential Duties & Responsibilities Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to pack/guest concerns and escalates to leadership as appropriate Understands and participates in scheduling of staff, execution of labor management and forecasting Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters Performs daily audits per procedure to ensure optimal operation to standards Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of staff, providing real time feedback and coaching Participates in recruitment process and selection of talent for the F&B staff Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Basic Qualifications & Skills High School diploma or GED Minimum of 1 year experience in a food service leadership capacity Minimum of 1 year experience utilizing Point-of-Sale (POS) technology Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Basic math skills (addition, subtraction, etc.) as they apply to cash handling Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associates degree or higher in hospitality or related field Prior experience with Micros POS Serve-Safe and/or TIPS certification Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Able to lift up to 30lbs Able to bend, stretch, and twist Able to stand and walk for long periods of time Restaurant Supervisor: At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations. Essential Duties & Responsibilities Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s) Identify all Out of Order equipment and pass along to Manager for repair Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc. Assists with the coordination and execution of birthday parties Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies Basic Qualifications & Skills Some High School education or equivalent 1+ year previous experience in a food service team lead capacity or leadership role 1+ year utilizing Point-of-Sale (POS) technology Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed Successful completion of criminal background check and drug screen Desired Qualifications & Traits Prior experience with Micros POS Serve-Safe and/or TIPS certification Proven teamwork Projects professional image that inspires trust and confidence Enthusiastic and positive energy Physical Requirements Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. About Lakewood Regional Support Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. Purpose: Work within the Human Resources team to make Loews Hotels at Universal Orlando (LHUO) the employer of choice in Central Florida by providing a consistently fair, productive and proactive work environment where team members are treated with respect and courtesy and are acknowledged and rewarded for the outstanding hospitality product and service they provide. The Leave of Absence Specialist plays a crucial role in managing and coordinating team member leave programs. This role involves working closely with team members and department managers to ensure all leave requests are handled efficiently and in compliance with relevant laws and company policies. Essential Functions and Responsibilities: Serves as the subject matter expert for the leave of absence programs, to include interpreting and administering policies in accordance with applicable federal and state laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, PWFA, etc.) and company policy Oversees all ADA and PWFA accommodations to ensure consistent application of the guidelines and requirements across the campus, working closely with property HR team to implement reasonable accommodations Provides extensive case management and coordinates administrative aspects of the cases and claims Coordinates and organizes all medical information and ensures that HIPAA and team member privacy guidelines are closely monitored and effectively executed Manages all aspects of leave claims to include assessing eligibility and duration, tracking hours used/taken and ensure pay and deductions are accurate and correct Guides team members through the leave request process, explaining eligibility, documentation requirements and available options Work closely with team member to ensure all relevant medical documentation is submitted timely. Maintains contact with team member and coordinates all aspects of return to work Partners closely with property HR Directors on all leave claims, and maintains regular communication to review claim status Collaborate with management and legal team to address complex leave cases, including interactive processes for accommodation Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow team members Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Other duties as assigned Required Qualifications: A minimum of 3 years of human resources experience with at least 1 year of experience including the administration of leave and ADA Familiar with or able to learn HRIS and Time & Attendance systems Proficient in Microsoft Word, Excel, and PowerPoint Ability to manage multiple priorities while maintaining strong attention to detail Demonstrated ability to treat confidential matters with appropriate discretion Able to work a flexible schedule, including weekends and holidays if needed Excellent communication, organizational, and human relations skills Able to work well in a fast-paced environment Demonstrated ability to effectively interact with all levels of hotel team members Good working knowledge of operational and administrative hotel departments Preferred Qualifications: Experience with issues relating to HIPAA, Disability, FMLA, ADA, USERRA and PWFA Working knowledge of state and federal laws pertaining to appropriate leave and ADA issues Preferred, not mandatory - bi-lingual (English/Spanish/Creole) Experience: At least 3 years related experience Experience: PHR/SPHR, not mandatory
Apr 29, 2024
Full time
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. About Lakewood Regional Support Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. Purpose: Work within the Human Resources team to make Loews Hotels at Universal Orlando (LHUO) the employer of choice in Central Florida by providing a consistently fair, productive and proactive work environment where team members are treated with respect and courtesy and are acknowledged and rewarded for the outstanding hospitality product and service they provide. The Leave of Absence Specialist plays a crucial role in managing and coordinating team member leave programs. This role involves working closely with team members and department managers to ensure all leave requests are handled efficiently and in compliance with relevant laws and company policies. Essential Functions and Responsibilities: Serves as the subject matter expert for the leave of absence programs, to include interpreting and administering policies in accordance with applicable federal and state laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, PWFA, etc.) and company policy Oversees all ADA and PWFA accommodations to ensure consistent application of the guidelines and requirements across the campus, working closely with property HR team to implement reasonable accommodations Provides extensive case management and coordinates administrative aspects of the cases and claims Coordinates and organizes all medical information and ensures that HIPAA and team member privacy guidelines are closely monitored and effectively executed Manages all aspects of leave claims to include assessing eligibility and duration, tracking hours used/taken and ensure pay and deductions are accurate and correct Guides team members through the leave request process, explaining eligibility, documentation requirements and available options Work closely with team member to ensure all relevant medical documentation is submitted timely. Maintains contact with team member and coordinates all aspects of return to work Partners closely with property HR Directors on all leave claims, and maintains regular communication to review claim status Collaborate with management and legal team to address complex leave cases, including interactive processes for accommodation Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow team members Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Other duties as assigned Required Qualifications: A minimum of 3 years of human resources experience with at least 1 year of experience including the administration of leave and ADA Familiar with or able to learn HRIS and Time & Attendance systems Proficient in Microsoft Word, Excel, and PowerPoint Ability to manage multiple priorities while maintaining strong attention to detail Demonstrated ability to treat confidential matters with appropriate discretion Able to work a flexible schedule, including weekends and holidays if needed Excellent communication, organizational, and human relations skills Able to work well in a fast-paced environment Demonstrated ability to effectively interact with all levels of hotel team members Good working knowledge of operational and administrative hotel departments Preferred Qualifications: Experience with issues relating to HIPAA, Disability, FMLA, ADA, USERRA and PWFA Working knowledge of state and federal laws pertaining to appropriate leave and ADA issues Preferred, not mandatory - bi-lingual (English/Spanish/Creole) Experience: At least 3 years related experience Experience: PHR/SPHR, not mandatory