Kimpton Hotels & Restaurants
New Orleans, Louisiana
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: + Review arrivals noting special requests, blocking rooms as needed. + Check in and out hotel guests in a confident, professional and friendly manner. + Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. + Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. + Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. + Follow established key control policy. + Ensure proper credit policies are followed. + Submit all lost & found articles accompanied by a completed lost & found report. + Familiar with all fire and emergency procedures. + Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. + Verify credit limit report. + Monitor room availability throughout shift. + Review daily the selling status of the hotel using yield management system. + Attend department meeting once a month. + Able to communicate via telephone and/or radio with other departments. What You Bring + Previous experience in a Front Desk or customer-facing role is helpful! + High school diploma or general education degree (GED) required. + Knowledgeable of immediate area, services, attractions, and events. + Flexible schedule, able to work overnights, weekends and holidays. + Work well under pressure, taking care of many arrivals and departures within a short period of time. + Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful! Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (\_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) . Be Yourself. Lead Yourself. Make it Count.
May 23, 2024
Full time
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: + Review arrivals noting special requests, blocking rooms as needed. + Check in and out hotel guests in a confident, professional and friendly manner. + Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. + Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. + Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. + Follow established key control policy. + Ensure proper credit policies are followed. + Submit all lost & found articles accompanied by a completed lost & found report. + Familiar with all fire and emergency procedures. + Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. + Verify credit limit report. + Monitor room availability throughout shift. + Review daily the selling status of the hotel using yield management system. + Attend department meeting once a month. + Able to communicate via telephone and/or radio with other departments. What You Bring + Previous experience in a Front Desk or customer-facing role is helpful! + High school diploma or general education degree (GED) required. + Knowledgeable of immediate area, services, attractions, and events. + Flexible schedule, able to work overnights, weekends and holidays. + Work well under pressure, taking care of many arrivals and departures within a short period of time. + Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful! Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (\_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) . Be Yourself. Lead Yourself. Make it Count.
AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. Summary We are looking for a Hospitality Manager who will provide leadership and management for all operational personnel in market to ensure a world class guest experience. You will oversee all day to day operational activities related to our AvantStay properties in the designated area, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded. This position will focus on ensuring 100% guest readiness and satisfaction by directly managing personnel and ensuring contractors complete their work in a manner consistent with the high standards of the AvantStay brand. This position requires close proximity to the market with frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area. Responsibilities You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: Building out full concierge, value-added services, activations, and partnerships functions in this market. Developing local partnerships that will be an asset to our hospitality operations in market. Working closely with contractor relationships, including F&B Directly supervising and managing market staff (particularly the Assistant Area Manager(s) and Field Operations Agent(s , including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel. Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay. Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction. Meeting and maintaining AvantStay standards and metrics related to owner satisfaction. Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues. Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market. Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary. Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary, if AAMs or FOAs are unavailable. Receive satisfactory scores for Guest Satisfaction and service scores, and take action to correct any deficiencies. Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. Traveling frequently to various properties within the designated area to oversee operations and ensure compliance. Being part of rotating "On Call" after hours for market support. Requirements 5+ years experience in hotel management, including F&B, front desk, and vendor relations experience Local relationships within hospitality and boutique services preferred Bachelor's degree in business, hospitality, or other related field Ability to work with urgency and under high pressure situations. "Guest First" attitude towards hospitality including an insatiable need to create great experiences Broad range of technology experience including different property management systems Excellent communication skills - ability to communicate with a broad range of stakeholders Desire to become deeply knowledgeable about a varied group of subjects pertaining to STR housekeeping Must be US based and willing to work some weekends and some evenings full time. Strong analytical, strategic, and collaborative skills. Comfortable working in a very fast-paced environment. A perfectionist, attentive to all the details. Focused, hard-working and willing to do what it takes for us to reach the next stage. Experience in real estate, hospitality and/or tech is a plus. Ability to understand and convey both business issues and technical concepts Ability to work independently and within a team environment Capable of quickly learning new software systems Ability to demonstrate a high-level of understanding regarding short-term rental and hospitality industries Benefits The role has an annual starting salary of $80,000 - $85,000 + performance bonus + ESOP (dependent on your skills and experience) Benefits and Unlimited Paid Time Off Company-sponsored insurance (medical, dental, vision, life, etc.) Team bonding and off-site events Complimentary and discount stays at AvantStay properties Parental leave Fitness Reimbursement Mileage Reimbursement When you join AvantStay You'll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we're about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay. Equal Employment Always We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. No soliciting from staffing agencies, thank you!
May 25, 2024
Full time
AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. Summary We are looking for a Hospitality Manager who will provide leadership and management for all operational personnel in market to ensure a world class guest experience. You will oversee all day to day operational activities related to our AvantStay properties in the designated area, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded. This position will focus on ensuring 100% guest readiness and satisfaction by directly managing personnel and ensuring contractors complete their work in a manner consistent with the high standards of the AvantStay brand. This position requires close proximity to the market with frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area. Responsibilities You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: Building out full concierge, value-added services, activations, and partnerships functions in this market. Developing local partnerships that will be an asset to our hospitality operations in market. Working closely with contractor relationships, including F&B Directly supervising and managing market staff (particularly the Assistant Area Manager(s) and Field Operations Agent(s , including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel. Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay. Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction. Meeting and maintaining AvantStay standards and metrics related to owner satisfaction. Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues. Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market. Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary. Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary, if AAMs or FOAs are unavailable. Receive satisfactory scores for Guest Satisfaction and service scores, and take action to correct any deficiencies. Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. Traveling frequently to various properties within the designated area to oversee operations and ensure compliance. Being part of rotating "On Call" after hours for market support. Requirements 5+ years experience in hotel management, including F&B, front desk, and vendor relations experience Local relationships within hospitality and boutique services preferred Bachelor's degree in business, hospitality, or other related field Ability to work with urgency and under high pressure situations. "Guest First" attitude towards hospitality including an insatiable need to create great experiences Broad range of technology experience including different property management systems Excellent communication skills - ability to communicate with a broad range of stakeholders Desire to become deeply knowledgeable about a varied group of subjects pertaining to STR housekeeping Must be US based and willing to work some weekends and some evenings full time. Strong analytical, strategic, and collaborative skills. Comfortable working in a very fast-paced environment. A perfectionist, attentive to all the details. Focused, hard-working and willing to do what it takes for us to reach the next stage. Experience in real estate, hospitality and/or tech is a plus. Ability to understand and convey both business issues and technical concepts Ability to work independently and within a team environment Capable of quickly learning new software systems Ability to demonstrate a high-level of understanding regarding short-term rental and hospitality industries Benefits The role has an annual starting salary of $80,000 - $85,000 + performance bonus + ESOP (dependent on your skills and experience) Benefits and Unlimited Paid Time Off Company-sponsored insurance (medical, dental, vision, life, etc.) Team bonding and off-site events Complimentary and discount stays at AvantStay properties Parental leave Fitness Reimbursement Mileage Reimbursement When you join AvantStay You'll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we're about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay. Equal Employment Always We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. No soliciting from staffing agencies, thank you!
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. Familiar with all fire and emergency procedures. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout shift. Review daily the selling status of the hotel using yield management system. Attend department meeting once a month. Able to communicate via telephone and/or radio with other departments. What You Bring Previous experience in a Front Desk or customer-facing role is helpful! High school diploma or general education degree (GED) required. Knowledgeable of immediate area, services, attractions, and events. Flexible schedule, able to work overnights, weekends and holidays. Work well under pressure, taking care of many arrivals and departures within a short period of time. Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful! Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.
May 23, 2024
Full time
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. Familiar with all fire and emergency procedures. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout shift. Review daily the selling status of the hotel using yield management system. Attend department meeting once a month. Able to communicate via telephone and/or radio with other departments. What You Bring Previous experience in a Front Desk or customer-facing role is helpful! High school diploma or general education degree (GED) required. Knowledgeable of immediate area, services, attractions, and events. Flexible schedule, able to work overnights, weekends and holidays. Work well under pressure, taking care of many arrivals and departures within a short period of time. Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful! Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.