SUMMARY Provides customer service to guests of hotel by supervising location during the overnight hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner. Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction. Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day. Ensures that the hotel night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely. Enters hotel information and prints night audit reports in an accurate and timely manner per night audit guidelines. Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy. Date stamps, sorts, and racks incoming mail, faxes and messages. Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. Accurately checks out guests and communicates departures with housekeeping staff. Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures. Makes, confirms and cancels reservations via telephone, computer and in writing. Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures. Posts charges such as room, food, liquor, or telephone to ledger. Deposits guests' valuables in hotel safe or safe deposit box. Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained. Maintains the cleanliness and organization of the hotel lobby and front desk area. Washes, folds and properly stores laundry (depending on business unit). KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to work alone and stay awake and alert all night.
Apr 26, 2024
Full time
SUMMARY Provides customer service to guests of hotel by supervising location during the overnight hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner. Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction. Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day. Ensures that the hotel night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely. Enters hotel information and prints night audit reports in an accurate and timely manner per night audit guidelines. Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy. Date stamps, sorts, and racks incoming mail, faxes and messages. Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. Accurately checks out guests and communicates departures with housekeeping staff. Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures. Makes, confirms and cancels reservations via telephone, computer and in writing. Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures. Posts charges such as room, food, liquor, or telephone to ledger. Deposits guests' valuables in hotel safe or safe deposit box. Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained. Maintains the cleanliness and organization of the hotel lobby and front desk area. Washes, folds and properly stores laundry (depending on business unit). KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to work alone and stay awake and alert all night.
Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Job Summary: The Night Supervisor serves as the evening Manager on Duty responsible for working as a team with staff to ensure Five Star guest service and management at Casa Palmero. Essential Duties & Responsibilities: Check in guests and assist Front Desk Clerks with guest check-in and handle problems that arise. Posts Housekeeping room assignments. Prepare continental breakfast items and set up Follow-up on and correct any discrepancies that appear in the listed status of rooms. Bulk post group billing. Oversee or complete assigned nightly reports, including rate variance and gratuity charges. Understand and implement group and package billing requirements. Comply with all Pebble Beach Company safety and health policies and procedures. Knows, models and integrates Pebble Beach Company culture (mission, values and standards). Required Skills: Excellent customer service and communication skills. Basic math and accounting skills. Proficient in Microsoft Office. Previous experience with property management system. California drivers license with less than 2 points. Food safety and RBS certifications. Minimum 21 years of age. Desired Skills: Some customer service and/or hotel experience preferred. High school diploma or equivalent and some college preferred. Why work for Pebble Beach Company: Competitive Pay: $17.00/hour plus service charges. Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your familys health needs free of cost. Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Apr 26, 2024
Full time
Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Job Summary: The Night Supervisor serves as the evening Manager on Duty responsible for working as a team with staff to ensure Five Star guest service and management at Casa Palmero. Essential Duties & Responsibilities: Check in guests and assist Front Desk Clerks with guest check-in and handle problems that arise. Posts Housekeeping room assignments. Prepare continental breakfast items and set up Follow-up on and correct any discrepancies that appear in the listed status of rooms. Bulk post group billing. Oversee or complete assigned nightly reports, including rate variance and gratuity charges. Understand and implement group and package billing requirements. Comply with all Pebble Beach Company safety and health policies and procedures. Knows, models and integrates Pebble Beach Company culture (mission, values and standards). Required Skills: Excellent customer service and communication skills. Basic math and accounting skills. Proficient in Microsoft Office. Previous experience with property management system. California drivers license with less than 2 points. Food safety and RBS certifications. Minimum 21 years of age. Desired Skills: Some customer service and/or hotel experience preferred. High school diploma or equivalent and some college preferred. Why work for Pebble Beach Company: Competitive Pay: $17.00/hour plus service charges. Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your familys health needs free of cost. Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
Apr 25, 2024
Full time
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
Apr 25, 2024
Full time
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: $15 Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
Apr 25, 2024
Full time
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: $15 Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
Apr 25, 2024
Full time
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
Apr 25, 2024
Full time
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
Apr 25, 2024
Full time
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
Apr 25, 2024
Full time
Here's what we need: We're looking for talented Hourly Supervisors who are committed to providing Damn Good guest and Team Member service and show passion for our food and drinks. We want leaders who are motivated and thrive in a high-energy, high-volume restaurant. Our Hourly Supervisors can lead in the Back of the House (BOH), and Front of the House (FOH). Let's TACO 'bout why it pays to be a Torchy's Team Member: Hourly Pay Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Flexible schedules Our attire is casual and we'l l throw in some of the swag Incredible growth opportunities . This is more than just a job it can lead to a Damn Good career! Damn Good food discount card for you AND your spouse Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months Damn Good Well-being Program that includes free access to all things financial wellness Paid Time Off ( PTO ) after 1 year of employment Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!) What you'll be doing: Assist management team with operations of the restaurant Run damn good shifts - set the pace for our team members and ensure great guest service Work hands-on and eyes-up to identify, prioritize, and delegate tasks to team members Solve problems for guests and team members with a high sense of urgency Key holder - lead opening and closing activities Maintain working knowledge of recipe production procedures to ensure quality and freshness at all times Support creation of prep list & conduct line setups/checks Check out team members at shift change and close Supervise cash handling responsibilities Monitor curbside & pick-up to ensure a quick and accurate guest experience Support inventory management processes Assists in completion of HACCP checklist QUE-SO here's what you'll need: Required state alcohol-server and Manager ServSafe Certification Ability to work up to 5 days or 40 hours per week and can work flexible hours necessary to manage and operate the restaurant effectively Bilingual proficiency preferred but not required Competency of basic computer functions including point of sale system Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Having fun! About us: The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of restaurants across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 25, 2024
Full time
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. Balance and close all bank ticket codes, daily. Run night audit final after insuring all revenues are in balance nightly. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Perform the duties of a Front Desk Clerk including express checkouts. All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. ID: 6 Position Type: Regular Full-Time Property : The Nines Outlet: Hotel Category: Front Desk & Guest Services Address : 525 SW Morrison St City : Portland State : Oregon EOE Protected Veterans/Disability
Apr 25, 2024
Full time
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. Balance and close all bank ticket codes, daily. Run night audit final after insuring all revenues are in balance nightly. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Perform the duties of a Front Desk Clerk including express checkouts. All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. ID: 6 Position Type: Regular Full-Time Property : The Nines Outlet: Hotel Category: Front Desk & Guest Services Address : 525 SW Morrison St City : Portland State : Oregon EOE Protected Veterans/Disability
People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It's more than a job, a guest experience, or a business investment. Together, we are making a difference in people's lives. Tony Davis, President Shift: 11 PM- 7AM The Grand Hotel Golf Resort & Spa is looking to hire a Night Audit Supervisor to oversee our team with the following: Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service. Maintain hospitality standards within the hotel, fostering a welcoming and customer-focused atmosphere. Promptly and effectively resolve all guest concerns and requests, demonstrating a commitment to guest satisfaction. Verify the accuracy of the opening count of the hotel's inventory to ensure smooth operations and availability for guests. Manage and control room blocks, pre-registration, and pre-assignment of rooms, optimizing room allocation and guest comfort. Ensure accuracy and completeness of all guest folios, room changes, credit approvals, and related processes for efficient guest transactions. Greet guests in a professional manner, providing a warm and friendly arrival experience. Thoughtfully assign rooms based on factors such as room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, aiming for guest satisfaction. Issue room keys and provide escort instructions to the Bellhop, assisting guests with a smooth transition to their accommodations. Answer inquiries about hotel services, and guest registration, and provide information on shopping, dining, entertainment, and travel directions, offering helpful recommendations. Stay updated on in-house groups or functions and local current events, providing relevant and timely guest information. Demonstrate proficiency in qualified discounts, their availability, and the application of vouchers, ensuring accurate billing and guest satisfaction. Handle future and same-day reservations accurately or accommodate walk-in guests to maximize room occupancy. Check-in and check-out guests in a knowledgeable, efficient, professional, and friendly manner, creating a positive and seamless guest experience. Post, correct, or adjust charges to guest accounts as necessary, demonstrating attentiveness to billing accuracy. Possess a thorough understanding of hotel credit, cash-in-advance, and check-cashing procedures, ensuring smooth financial transactions. Maintain and complete Front Desk reports accurately, providing essential information for management and operational decisions. Our Benefits Include: Comprehensive Health Insurance - Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance 401K with Company Match Employer Paid Life Insurance Complimentary Employee Assistance Program Paid Time Off to include Vacation, Personal, Sick, & Holidays Discounted Hotel, Spa, Golf, Retail, and Food & Beverage Tuition Reimbursement Program PCH University & Professional Development Series Associate Referral Program Our Culture: Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first. We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers. PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do! You belong here. Join the PCH Hotels & Resorts family, where we put people first.
Apr 25, 2024
Full time
People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It's more than a job, a guest experience, or a business investment. Together, we are making a difference in people's lives. Tony Davis, President Shift: 11 PM- 7AM The Grand Hotel Golf Resort & Spa is looking to hire a Night Audit Supervisor to oversee our team with the following: Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service. Maintain hospitality standards within the hotel, fostering a welcoming and customer-focused atmosphere. Promptly and effectively resolve all guest concerns and requests, demonstrating a commitment to guest satisfaction. Verify the accuracy of the opening count of the hotel's inventory to ensure smooth operations and availability for guests. Manage and control room blocks, pre-registration, and pre-assignment of rooms, optimizing room allocation and guest comfort. Ensure accuracy and completeness of all guest folios, room changes, credit approvals, and related processes for efficient guest transactions. Greet guests in a professional manner, providing a warm and friendly arrival experience. Thoughtfully assign rooms based on factors such as room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, aiming for guest satisfaction. Issue room keys and provide escort instructions to the Bellhop, assisting guests with a smooth transition to their accommodations. Answer inquiries about hotel services, and guest registration, and provide information on shopping, dining, entertainment, and travel directions, offering helpful recommendations. Stay updated on in-house groups or functions and local current events, providing relevant and timely guest information. Demonstrate proficiency in qualified discounts, their availability, and the application of vouchers, ensuring accurate billing and guest satisfaction. Handle future and same-day reservations accurately or accommodate walk-in guests to maximize room occupancy. Check-in and check-out guests in a knowledgeable, efficient, professional, and friendly manner, creating a positive and seamless guest experience. Post, correct, or adjust charges to guest accounts as necessary, demonstrating attentiveness to billing accuracy. Possess a thorough understanding of hotel credit, cash-in-advance, and check-cashing procedures, ensuring smooth financial transactions. Maintain and complete Front Desk reports accurately, providing essential information for management and operational decisions. Our Benefits Include: Comprehensive Health Insurance - Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance 401K with Company Match Employer Paid Life Insurance Complimentary Employee Assistance Program Paid Time Off to include Vacation, Personal, Sick, & Holidays Discounted Hotel, Spa, Golf, Retail, and Food & Beverage Tuition Reimbursement Program PCH University & Professional Development Series Associate Referral Program Our Culture: Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first. We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers. PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do! You belong here. Join the PCH Hotels & Resorts family, where we put people first.
Pay: $20.86 per hour At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability. Essential Duties & Responsibilities Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to pack/guest concerns and escalates to leadership as appropriate Understands and participates in scheduling of staff, execution of labor management and forecasting Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters Performs daily audits per procedure to ensure optimal operation to standards Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of staff, providing real time feedback and coaching Participates in recruitment process and selection of talent for the F&B staff Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Basic Qualifications & Skills High School diploma or GED Minimum of 1 year experience in a food service leadership capacity Minimum of 1 year experience utilizing Point-of-Sale (POS) technology Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Basic math skills (addition, subtraction, etc.) as they apply to cash handling Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associates degree or higher in hospitality or related field Prior experience with Micros POS Serve-Safe and/or TIPS certification Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Able to lift up to 30lbs Able to bend, stretch, and twist Able to stand and walk for long periods of time Restaurant Supervisor: At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations. Essential Duties & Responsibilities Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s) Identify all Out of Order equipment and pass along to Manager for repair Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc. Assists with the coordination and execution of birthday parties Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies Basic Qualifications & Skills Some High School education or equivalent 1+ year previous experience in a food service team lead capacity or leadership role 1+ year utilizing Point-of-Sale (POS) technology Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed Successful completion of criminal background check and drug screen Desired Qualifications & Traits Prior experience with Micros POS Serve-Safe and/or TIPS certification Proven teamwork Projects professional image that inspires trust and confidence Enthusiastic and positive energy Physical Requirements Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time
Apr 24, 2024
Full time
Pay: $20.86 per hour At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability. Essential Duties & Responsibilities Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to pack/guest concerns and escalates to leadership as appropriate Understands and participates in scheduling of staff, execution of labor management and forecasting Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters Performs daily audits per procedure to ensure optimal operation to standards Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of staff, providing real time feedback and coaching Participates in recruitment process and selection of talent for the F&B staff Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Basic Qualifications & Skills High School diploma or GED Minimum of 1 year experience in a food service leadership capacity Minimum of 1 year experience utilizing Point-of-Sale (POS) technology Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Basic math skills (addition, subtraction, etc.) as they apply to cash handling Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associates degree or higher in hospitality or related field Prior experience with Micros POS Serve-Safe and/or TIPS certification Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Able to lift up to 30lbs Able to bend, stretch, and twist Able to stand and walk for long periods of time Restaurant Supervisor: At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations. Essential Duties & Responsibilities Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s) Identify all Out of Order equipment and pass along to Manager for repair Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc. Assists with the coordination and execution of birthday parties Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies Basic Qualifications & Skills Some High School education or equivalent 1+ year previous experience in a food service team lead capacity or leadership role 1+ year utilizing Point-of-Sale (POS) technology Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed Successful completion of criminal background check and drug screen Desired Qualifications & Traits Prior experience with Micros POS Serve-Safe and/or TIPS certification Proven teamwork Projects professional image that inspires trust and confidence Enthusiastic and positive energy Physical Requirements Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time
Información disponible en español a continuación. The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific). Él / la Asistente de la Casa es responsable de mantener la limpieza de los pasillos de los cuartos los elevadores y las áreas asignadas. Él / ella también es responsable de entregar artículos como maletas planchas café etc. a las habitaciones según lo dicte el vertical del hotel. También puede incluir eventos de conserjería todas las noches limpieza y configuración de las funciones de la sala de reuniones entrega de artículos de servicio a las habitaciones a solicitud de la recepción y manejo de la camioneta cuando sea necesario (propiedad específica). QUALIFICATIONS: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving). Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Se requiere un diploma de Escuela Superior o su equivalente y / o experiencia en un hotel o campo relacionado. Tiene que poseer una licencia de conductor válida para el estado aplicable (específico a la propiedad) Tiene que poder expresar claramente información e ideas. Tiene que poder evaluar y seleccionar entre varias opciones alternativas rápida y acertadamente. Tiene que poder trabajar bien bajo presión. Tiene que poder mantener la calma y la objetividad bajo presión. RESPONSIBILITIES: Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Clean/Buff floors daily according to hotel standards. Shampoo carpets in the public areas according to hotel standards. Shampoo furniture as needed according to hotel standards. Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift Handle all requests for luggage assistance at check in/our in a friendly efficient and courteous manner. Practice safe work habits to ensure safety to guests fellow associates and self. Handle items for "Lost and Found" according to Aimbridge Hospitality standards. At the end of the shift turn in all keys and assignment sheets to the Housekeeping or Front Office. Complete daily assignment check list and submit to supervisor at the end of the day. Perform other tasks/jobs as assigned by the supervisor or manager. Cumplir en todo momento con las normas y reglamentos de Aimbridge Hospitality para alentar operaciones de trabajo seguras y eficientes. Siempre usar la cortesía y etiqueta apropiada con el radio al comunicarse con otros empleados. Usar la lista de control para completar los proyectos que siguen según asignados. Remover todos los objetos (por ejemplo: bandejas de room service basura etc.) de los pasillos para huéspedes y llevarlos a el área para servicio o la Oficina de Housekeeping según apropiado. Practicar hábitos de trabajo seguros para asegurar la seguridad de los huéspedes los compañeros de trabajo y de sí mismo. Tratar los pedidos para ayuda con maletas o el registrado / desocupado de los cuartos de manera simpática eficiente y cortés. Bregar con artículos "Perdidos y Hallados" de acuerdo con las normas del hotel. Al fin del turno entregar todas las llaves y las hojas de deberes asignados a la Oficina de Housekeeping. Llevar a cabo otra tarea según asignada por el supervisor o gerente. The newly renovated Minneapolis Marriott Northwest All-Suite hotel offers all of our guests first class service and amenities such as Wadsworth Restaurant and Bar, Boundary Waters Café, indoor heated pool and well-equipped fitness center. Our 60,000 sq.ft Conference and Event center features 27 versatile and elegant spaces including customized room set-ups, innovative technology, Chef curated food and beverage options as well as professional Marriott Certified Conference and Event Planners. As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 24, 2024
Full time
Información disponible en español a continuación. The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific). Él / la Asistente de la Casa es responsable de mantener la limpieza de los pasillos de los cuartos los elevadores y las áreas asignadas. Él / ella también es responsable de entregar artículos como maletas planchas café etc. a las habitaciones según lo dicte el vertical del hotel. También puede incluir eventos de conserjería todas las noches limpieza y configuración de las funciones de la sala de reuniones entrega de artículos de servicio a las habitaciones a solicitud de la recepción y manejo de la camioneta cuando sea necesario (propiedad específica). QUALIFICATIONS: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving). Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Se requiere un diploma de Escuela Superior o su equivalente y / o experiencia en un hotel o campo relacionado. Tiene que poseer una licencia de conductor válida para el estado aplicable (específico a la propiedad) Tiene que poder expresar claramente información e ideas. Tiene que poder evaluar y seleccionar entre varias opciones alternativas rápida y acertadamente. Tiene que poder trabajar bien bajo presión. Tiene que poder mantener la calma y la objetividad bajo presión. RESPONSIBILITIES: Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Clean/Buff floors daily according to hotel standards. Shampoo carpets in the public areas according to hotel standards. Shampoo furniture as needed according to hotel standards. Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift Handle all requests for luggage assistance at check in/our in a friendly efficient and courteous manner. Practice safe work habits to ensure safety to guests fellow associates and self. Handle items for "Lost and Found" according to Aimbridge Hospitality standards. At the end of the shift turn in all keys and assignment sheets to the Housekeeping or Front Office. Complete daily assignment check list and submit to supervisor at the end of the day. Perform other tasks/jobs as assigned by the supervisor or manager. Cumplir en todo momento con las normas y reglamentos de Aimbridge Hospitality para alentar operaciones de trabajo seguras y eficientes. Siempre usar la cortesía y etiqueta apropiada con el radio al comunicarse con otros empleados. Usar la lista de control para completar los proyectos que siguen según asignados. Remover todos los objetos (por ejemplo: bandejas de room service basura etc.) de los pasillos para huéspedes y llevarlos a el área para servicio o la Oficina de Housekeeping según apropiado. Practicar hábitos de trabajo seguros para asegurar la seguridad de los huéspedes los compañeros de trabajo y de sí mismo. Tratar los pedidos para ayuda con maletas o el registrado / desocupado de los cuartos de manera simpática eficiente y cortés. Bregar con artículos "Perdidos y Hallados" de acuerdo con las normas del hotel. Al fin del turno entregar todas las llaves y las hojas de deberes asignados a la Oficina de Housekeeping. Llevar a cabo otra tarea según asignada por el supervisor o gerente. The newly renovated Minneapolis Marriott Northwest All-Suite hotel offers all of our guests first class service and amenities such as Wadsworth Restaurant and Bar, Boundary Waters Café, indoor heated pool and well-equipped fitness center. Our 60,000 sq.ft Conference and Event center features 27 versatile and elegant spaces including customized room set-ups, innovative technology, Chef curated food and beverage options as well as professional Marriott Certified Conference and Event Planners. As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Tetherow Resort has an immediate opening for a Café Supervisor! Why Tetherow? At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun! Who you are • You are energetic, inspiring and adventurous and love to have fun while you're at work • You enjoy going above and beyond for your team and guests • You have a minimum of two years of experience working in a restaurant or related experience in a supervisory capacity • You are self-motivated with excellent organizational skills and attention to detail • You are 21 years of age and have current OLCC permit and Food Handlers permit • You have s tellar organizational skills, flexibility, detail orientation and follow-through skills • You have a p roven ability to work well under pressure and resolve problems/conflicts in a diplomatic and tactful manner • You are ServSafe certified • You are able to work evenings, nights, weekends and holidays What you'll do • Ensure proper cash management controls are followed • Ensure kitchen, restaurant and bar operations are opened and closed • Provide daily communication between front-of-house and back-of-house about menu, issues, changes, and specials • Work with F&B management to submit orders for food, beverages, wine and liquor; adjust all par lists as needed • Manage monthly inventory, actively working with the F&B management on inventory control and maintaining positive relationships with suppliers • In partnership with F&B management, assess business needs for staffing and par levels; maintain an accurate and up-to-date plan of the Café's staffing needs, preparing schedules and ensuring adequate staffing for all shifts • Set and maintain cleanliness standards: clean chairs, tables, bars and service areas daily • Participate in the recruitment and onboarding of new Café employees; train new staff as required and contribute toward retention efforts Extra Perks! • Medical, dental and vision insurance coverage for eligible employees • 401(k) plan with Company match • Paid time off • Golf privileges • Discounts at Tetherow Restaurants & Golf Shop • $5 Employee Breakfast & Lunch Meals from The Row • Employee referral bonuses • Work in one of the most beautiful settings in Central Oregon! Compensation details: 22-24 Hourly Wage PIee29b665fde7-9285
Apr 24, 2024
Full time
Tetherow Resort has an immediate opening for a Café Supervisor! Why Tetherow? At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun! Who you are • You are energetic, inspiring and adventurous and love to have fun while you're at work • You enjoy going above and beyond for your team and guests • You have a minimum of two years of experience working in a restaurant or related experience in a supervisory capacity • You are self-motivated with excellent organizational skills and attention to detail • You are 21 years of age and have current OLCC permit and Food Handlers permit • You have s tellar organizational skills, flexibility, detail orientation and follow-through skills • You have a p roven ability to work well under pressure and resolve problems/conflicts in a diplomatic and tactful manner • You are ServSafe certified • You are able to work evenings, nights, weekends and holidays What you'll do • Ensure proper cash management controls are followed • Ensure kitchen, restaurant and bar operations are opened and closed • Provide daily communication between front-of-house and back-of-house about menu, issues, changes, and specials • Work with F&B management to submit orders for food, beverages, wine and liquor; adjust all par lists as needed • Manage monthly inventory, actively working with the F&B management on inventory control and maintaining positive relationships with suppliers • In partnership with F&B management, assess business needs for staffing and par levels; maintain an accurate and up-to-date plan of the Café's staffing needs, preparing schedules and ensuring adequate staffing for all shifts • Set and maintain cleanliness standards: clean chairs, tables, bars and service areas daily • Participate in the recruitment and onboarding of new Café employees; train new staff as required and contribute toward retention efforts Extra Perks! • Medical, dental and vision insurance coverage for eligible employees • 401(k) plan with Company match • Paid time off • Golf privileges • Discounts at Tetherow Restaurants & Golf Shop • $5 Employee Breakfast & Lunch Meals from The Row • Employee referral bonuses • Work in one of the most beautiful settings in Central Oregon! Compensation details: 22-24 Hourly Wage PIee29b665fde7-9285
JOB PURPOSE: Responsible for daily operation of the restaurant and patio bar, perimeter locations (Employee Café, Pizza in the Square and Woody's) including guest service, sanitation, food production, cash control, employee relations, liquor control, inventories and ordering, while keeping within the Restaurant budgets pertaining to labor, food cost and operating expenses. Responsible for leading and developing the Front of House and Back of House Supervision to ensure their goals and daily functions are met. KEY DUTIES AND RESPONSIBILITIES: Oversee all operations and make certain that; they are open on time, equipped properly, and that the restaurant is properly staffed to produce a quality product. Develop and encourage high team member morale and communication between team members. Analyze daily reports (POS System) to assure that all goals are being met and no discrepancies exist. Interact with guests and assure that all problems are resolved quickly, log and report necessary complaints to Food and Beverage Manager. Coordinate daily ordering with Unit Leads for each location. Responsible for monthly inventory. Prepare master schedule for all Restaurant team members (Beaver Brother's, Pizza in the Square, Employee Cafe). Coordinate with Scheduling Coordinator on the hiring, orientation, and placement of team members. Ensure adequate staffing levels, Scheduling for all areas is complete, and in accordance with labor laws and budget. Communicate with Scheduling Supervisor to blend Restaurant Team Members onto the Midway for additional hours. Promote a positive work environment. Provide first class guest service to both Guest and Team Members. Monitor food costs and assist in the development of menu items to achieve budgeted goals. Monitor food equipment to ensure proper operation and maintenance. Follow and enforce all Six Flags Darien Lake, state, and federal labor laws and policies and procedures. Maintain sanitation, cleanliness, safety and food standards in compliance with health department, legal and company standards/guidelines, and ensure adherence by all team members. All other duties assigned or necessary to support the park as a whole and the Food and Beverage department. Management reserves the right to add or remove duties when circumstances dictate. Responsible for making sure all team members comply with the company values and are completing our mission. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Ensure that any team member that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS: Minimum age is 18 Supervisory experience in a Full Service Restaurant/banquet/mass feeding settings Must be able to work holidays and weekends High school diploma or equivalent is required Valid NYS motor vehicle operator's license Ability to work in a fast paced environment and maintain a positive attitude Team player Organized and detail oriented Good communication skills, both written and oral Ability to plan and organize work in an efficient and cost-effective manner and without direct supervision Food Safety course is a plus Alcohol serving awareness course is a plus OTHER FUNCTIONS: Any and all other duties that is assigned or necessary in order to support the Revenue Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/or walk for long periods of time throughout the day Must be able to work outdoors in the park at various times throughout the year Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Requires occasional lifts and carries up to 60 pounds Requires occasional carries up to 100 pounds with the assistance of a two wheel hand cart EQUAL OPPORTUNITY EMPLOYER SIX FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
Apr 19, 2024
Full time
JOB PURPOSE: Responsible for daily operation of the restaurant and patio bar, perimeter locations (Employee Café, Pizza in the Square and Woody's) including guest service, sanitation, food production, cash control, employee relations, liquor control, inventories and ordering, while keeping within the Restaurant budgets pertaining to labor, food cost and operating expenses. Responsible for leading and developing the Front of House and Back of House Supervision to ensure their goals and daily functions are met. KEY DUTIES AND RESPONSIBILITIES: Oversee all operations and make certain that; they are open on time, equipped properly, and that the restaurant is properly staffed to produce a quality product. Develop and encourage high team member morale and communication between team members. Analyze daily reports (POS System) to assure that all goals are being met and no discrepancies exist. Interact with guests and assure that all problems are resolved quickly, log and report necessary complaints to Food and Beverage Manager. Coordinate daily ordering with Unit Leads for each location. Responsible for monthly inventory. Prepare master schedule for all Restaurant team members (Beaver Brother's, Pizza in the Square, Employee Cafe). Coordinate with Scheduling Coordinator on the hiring, orientation, and placement of team members. Ensure adequate staffing levels, Scheduling for all areas is complete, and in accordance with labor laws and budget. Communicate with Scheduling Supervisor to blend Restaurant Team Members onto the Midway for additional hours. Promote a positive work environment. Provide first class guest service to both Guest and Team Members. Monitor food costs and assist in the development of menu items to achieve budgeted goals. Monitor food equipment to ensure proper operation and maintenance. Follow and enforce all Six Flags Darien Lake, state, and federal labor laws and policies and procedures. Maintain sanitation, cleanliness, safety and food standards in compliance with health department, legal and company standards/guidelines, and ensure adherence by all team members. All other duties assigned or necessary to support the park as a whole and the Food and Beverage department. Management reserves the right to add or remove duties when circumstances dictate. Responsible for making sure all team members comply with the company values and are completing our mission. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Ensure that any team member that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS: Minimum age is 18 Supervisory experience in a Full Service Restaurant/banquet/mass feeding settings Must be able to work holidays and weekends High school diploma or equivalent is required Valid NYS motor vehicle operator's license Ability to work in a fast paced environment and maintain a positive attitude Team player Organized and detail oriented Good communication skills, both written and oral Ability to plan and organize work in an efficient and cost-effective manner and without direct supervision Food Safety course is a plus Alcohol serving awareness course is a plus OTHER FUNCTIONS: Any and all other duties that is assigned or necessary in order to support the Revenue Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/or walk for long periods of time throughout the day Must be able to work outdoors in the park at various times throughout the year Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Requires occasional lifts and carries up to 60 pounds Requires occasional carries up to 100 pounds with the assistance of a two wheel hand cart EQUAL OPPORTUNITY EMPLOYER SIX FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
Jackson Hole Mountain Resort Corporation
Teton Village, WY, USA
JACKSON HOLE RESORT LODGING
JOB DESCRIPTION
Position Title : Housekeeping Manager
Department : Housekeeping
Classification : Year Round Full Time
GENERAL PURPOSE :
The Housekeeping Manager position is responsible for the planning, organization, development, and direction for the overall operation of the Housekeeping Department.
ESSENTIAL FUNCTIONS
Oversee and direct housekeeping staff
Monitor cleans to ensure they are performed thoroughly and professionally
Supervise an annual inventory of all properties
Order supplies and supervise inventory in accordance with budget
Hire, train, and motivate all housekeeping staff
Complete weekly payroll for housekeepers and other staff members on the team
Oversee cleaning schedule to ensure all properties are cleaned in a timely fashion and that staff schedules are equitable
Assure housekeeping staff adhere to safety regulations in the use of equipment and supplies at all times
Evaluate work practices in job performance reviews for housekeeping staff, with a focus on quality and safety
Manage subcontract companies as needed
Seek out new methods and principles and incorporates them into existing housekeeping practices
Maintain and operate housekeeping vehicles according to established policies
Operate the Housekeeping Department while creating efficiencies that support the other departments within JHRL
OTHER FUNCTIONS
Maintain daily list of check-ins, ensuring that all properties are cleaned, stocked, and ready for occupancy
Assist in the pick-up and delivery of laundry
Report any maintenance problems or damage of properties by guests or others to the Director of Maintenance, Director of Homeowner Relations and General Manager
Schedule secures for all properties after checkouts and inspects for damage
Turns in all lost and found items, properly tagged, to the Teton Village Front Desk in a timely fashion
Clean units and work as a housekeeper as needed
-- Employees are held accountable for all duties of this job—
JOB QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITY :
Must hold valid driver’s license
Strong computer skills, proficiency with Microsoft Office and ability to learn new software
Self-motivated
Able to recognize projects that need attention
Ability to work cross-functionally across departments and as part of a team
Detail oriented and organized as it pertains to accuracy and efficiency
Strong ability to prioritize daily tasks with larger scale projects
Ability to motivate a team, with strong leadership skills
Strong written and oral communication skills
Ability to speak fluently in Spanish preferred
SUPERVISORY DUTIES
Number of Direct Reports: 12
WORKING ENVIROMENT :
This job operates primarily indoors in a clerical office setting, housekeeping shop environment, and within JHRL properties. Occasional outdoor environment required to travel to and from JHRL properties. This role routinely drives a motor vehicle, with exposure to varying road conditions based on weather. Outdoor environment may cause exposure to extreme temperatures and varying weather.
PHYSICAL DEMANDS :
Standing for long periods of time
Must be able to walk up and down stairs carrying items
Walking, bending, handling, reaching, squatting, lifting up to 60 pounds, climbing, and stooping
POSITION TYPE AND EXPECTED HOURS OF WORK
This job is year-round full time and typically works during daytime business hours; however, work may be required on evenings. Weekend work may be required as well. Schedules and hours may fluctuate depending on business need.
REQUIRED EDUCATION AND eXPERIENCE :
High school diploma or GED or equivalent number of years of experience
Strong understanding of different cleaning chemicals and proper safe usage
PREFERRED EDUCATION AND EXPERIENCE
3-5 years hotel or property management housekeeping experience,
3-5 years supervisory experience
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO STATEMENT
Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.
Apply Here PI238644622
Mar 27, 2024
Full time
JACKSON HOLE RESORT LODGING
JOB DESCRIPTION
Position Title : Housekeeping Manager
Department : Housekeeping
Classification : Year Round Full Time
GENERAL PURPOSE :
The Housekeeping Manager position is responsible for the planning, organization, development, and direction for the overall operation of the Housekeeping Department.
ESSENTIAL FUNCTIONS
Oversee and direct housekeeping staff
Monitor cleans to ensure they are performed thoroughly and professionally
Supervise an annual inventory of all properties
Order supplies and supervise inventory in accordance with budget
Hire, train, and motivate all housekeeping staff
Complete weekly payroll for housekeepers and other staff members on the team
Oversee cleaning schedule to ensure all properties are cleaned in a timely fashion and that staff schedules are equitable
Assure housekeeping staff adhere to safety regulations in the use of equipment and supplies at all times
Evaluate work practices in job performance reviews for housekeeping staff, with a focus on quality and safety
Manage subcontract companies as needed
Seek out new methods and principles and incorporates them into existing housekeeping practices
Maintain and operate housekeeping vehicles according to established policies
Operate the Housekeeping Department while creating efficiencies that support the other departments within JHRL
OTHER FUNCTIONS
Maintain daily list of check-ins, ensuring that all properties are cleaned, stocked, and ready for occupancy
Assist in the pick-up and delivery of laundry
Report any maintenance problems or damage of properties by guests or others to the Director of Maintenance, Director of Homeowner Relations and General Manager
Schedule secures for all properties after checkouts and inspects for damage
Turns in all lost and found items, properly tagged, to the Teton Village Front Desk in a timely fashion
Clean units and work as a housekeeper as needed
-- Employees are held accountable for all duties of this job—
JOB QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITY :
Must hold valid driver’s license
Strong computer skills, proficiency with Microsoft Office and ability to learn new software
Self-motivated
Able to recognize projects that need attention
Ability to work cross-functionally across departments and as part of a team
Detail oriented and organized as it pertains to accuracy and efficiency
Strong ability to prioritize daily tasks with larger scale projects
Ability to motivate a team, with strong leadership skills
Strong written and oral communication skills
Ability to speak fluently in Spanish preferred
SUPERVISORY DUTIES
Number of Direct Reports: 12
WORKING ENVIROMENT :
This job operates primarily indoors in a clerical office setting, housekeeping shop environment, and within JHRL properties. Occasional outdoor environment required to travel to and from JHRL properties. This role routinely drives a motor vehicle, with exposure to varying road conditions based on weather. Outdoor environment may cause exposure to extreme temperatures and varying weather.
PHYSICAL DEMANDS :
Standing for long periods of time
Must be able to walk up and down stairs carrying items
Walking, bending, handling, reaching, squatting, lifting up to 60 pounds, climbing, and stooping
POSITION TYPE AND EXPECTED HOURS OF WORK
This job is year-round full time and typically works during daytime business hours; however, work may be required on evenings. Weekend work may be required as well. Schedules and hours may fluctuate depending on business need.
REQUIRED EDUCATION AND eXPERIENCE :
High school diploma or GED or equivalent number of years of experience
Strong understanding of different cleaning chemicals and proper safe usage
PREFERRED EDUCATION AND EXPERIENCE
3-5 years hotel or property management housekeeping experience,
3-5 years supervisory experience
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO STATEMENT
Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.
Apply Here PI238644622
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 26, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. The target compensation for this role is 20/hr. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our Aurora hotel is located near Dick's Sporting Good Park, Aurora Sports Complex, Gateway Park, and Cherry Creek State Reservoir. We are also located a mile from the Light Rail that puts you only minutes from Downtown Denver. Great location aside, guests will love our hotel's spacious rooms and convenient amenities like the indoor pool, 24hr fitness center, on-site dining, and complimentary shuttle service available by request. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. lexi-hotels Lexi-hotels Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $13.86/Hr. Compensation Mid USD $17.32/Hr. Compensation Max USD $20.78/Hr.
Apr 26, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. The target compensation for this role is 20/hr. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our Aurora hotel is located near Dick's Sporting Good Park, Aurora Sports Complex, Gateway Park, and Cherry Creek State Reservoir. We are also located a mile from the Light Rail that puts you only minutes from Downtown Denver. Great location aside, guests will love our hotel's spacious rooms and convenient amenities like the indoor pool, 24hr fitness center, on-site dining, and complimentary shuttle service available by request. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. lexi-hotels Lexi-hotels Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $13.86/Hr. Compensation Mid USD $17.32/Hr. Compensation Max USD $20.78/Hr.
Job Description Year Round LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at Mammoth, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Assists the General Manager in the operation of the rooms division at the Tamarack Lodge & Resort. Primary functions include the daily management of the front office operations, guest service, room/cabin rentals and yield, and reservations, and assisting housekeeping/maintenance coordination. Responsibilities include employee hiring/training, motivation and discipline according to company policies. Must enjoy providing superior customer service and have attention to detail required for a boutique lodging establishment. Requirements: High school graduate or equivalent experience. Two to three years' experience in front office and/or reservation departments. Minimum of two years of hospitality supervisory/managerial experience required, with management experience in the hotel industry preferred. Pay: $66,560.00 - $69,860.00 per year
Apr 26, 2024
Full time
Job Description Year Round LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at Mammoth, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Assists the General Manager in the operation of the rooms division at the Tamarack Lodge & Resort. Primary functions include the daily management of the front office operations, guest service, room/cabin rentals and yield, and reservations, and assisting housekeeping/maintenance coordination. Responsibilities include employee hiring/training, motivation and discipline according to company policies. Must enjoy providing superior customer service and have attention to detail required for a boutique lodging establishment. Requirements: High school graduate or equivalent experience. Two to three years' experience in front office and/or reservation departments. Minimum of two years of hospitality supervisory/managerial experience required, with management experience in the hotel industry preferred. Pay: $66,560.00 - $69,860.00 per year