Work Experience
Server
Jun 2019 - Jun 2019
Liberty Staffing
- Assisted in setup and serving for closed events at the Tampa Bay Convention center.
Assoc. Tier II Support Engineer
Jan 2019 - Jun 2019
Tech Data
- Provide the highest quality technical service for the Tech Data Shop sites
- Provide support for tickets that are created in Service Center by the Tier 1 support team
- Coordinate customer requests for technical support, working through to conclusion when the customer’s problem cannot be resolved directly by Tier 1 resources
- Assist other Technical Support Engineers with support calls when asked
- Experience with SQL, Access, Excel, and email functions
- Experience and ability to work on his/her own without direct supervision.
- Ability to mentor and lead other team members.
- Ability to independently think through issues and come up with resolutions.
- Report design, reliability, and maintenance problems or bugs to software engineering. Create defect records on all reported issues with supporting files and examples for development to create code fixes
- Liaison between Tier 1 resources, development, and business managers
Education
Mixology Certification – Alcoholic Beverage/Controlled Subs
Apr 2019 - May 2019
ABC Bartending
First Name
Heather
Last Name
Prailey
