MAKE YOUR IMPACT Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M A C Cosmetics). In addition to our 5 restaurants located within Toronto's core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships. Impact Kitchen is always looking for enthusiastic & passionate team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you! OVERVIEW OF POSITION The role of the General Manager (GM) is to run a profitable business. This role focuses on delivering the highest guest satisfaction while being fully accountable for all sales, Cost of Goods (COGS), people and standards within the location. The GM is the leader of the restaurant and a role model of Impact Kitchen's brand, values and staff culture. ESSENTIAL DUTIES Daily: Review daily reporting, including KPI's, Sales, Average Guest Count, Payroll, key item sales, guest check average and effectively communicate to the team all pertinent information Through constant communication with the Manager on Duty (AGM/MOD), ensure the following is being executed at the highest level: Run the floor, role model standards, dress code and operating practices Daily systems check, manager logbook review and ensure action plan follow-up Staff relations; support staff issues, ensures proper employment standards and corrective action process. Coach, mentor and set the tone. Participate when possible and always lead by example. Guide training and career development initiatives; review all staff performance adjustments and notes of praise Oversee and ensure customer satisfaction and operational excellence; log and handle any concerns or comments with timely follow-up Internal contact for Health inspections, WSIB procedures, Inspectors and related audits Maintain engagement and build customer relationships and brand affinity Weekly: Prepare weekly P&L and attend one on one with Head of Operations Chair weekly management meeting, set objectives and follow-up on action plans; Assistant Restaurant/KM/Front of the House Supervisor development and weekly one on one's Follow up with all action plans or initiatives around financial goals, people development and guest satisfaction Prepare and send weekly documents to the Bookkeeper Maintain Budget; complete weekly forecasts, sign off on all costed hourly schedules, staffing levels, payroll & inventory items Monthly: Prepare P&L and attend monthly Operations meeting with Head of Operations, Head of Business Development, regional management and other GM's Complete reviews & conduct monthly progress updates with all staff Review staffing levels, bench strength and recruitment with KM and AGM Financial reconciliation of all credit cards transactions Quarterly: Town hall, culture events and leadership training initiatives Management strategy meeting Annual: Participates in the annual budgeting process for the location Prepares business plan and forecast for the restaurant Details R&M and capital wish items to protect the locations assets Always: Brand ambassador of Impact Kitchen at all times Qualified in all aspects of Front of the House leadership WHY WORK AT IMPACT? Grow with us! As Impact Kitchen grows there will be new leadership opportunities, including salaried positions. We always look to promote from within, providing mentorship and development along the way. Calling all team players! We value all of our employees and recognize that we can accomplish so much more when we work together. Health & Wellness Joining the Impact Kitchen team provides you with opportunities to learn more about nutrition, health, and wellness. Make an Impact - Impact kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, the mission and values that guide all aspects of the business, to our drive to continually find new ways to serve our community. Team Perks include: Competitive Compensation $53,500 to $58,500 + Annual Bonus Opportunity up to $10,000 Paid Vacation Paid Sick Days Industry leading work life balance Health benefits program offered at the end of 3 month probationary period Free monthly meal stipend redeemable at Impact Kitchen 50% Discount on Impact brand purchases Free Impact staff events INCLUSIVITY AT IMPACT Impact Kitchen feeds a diverse community and is made stronger by our diverse team. We welcome and encourage applications from everyone regardless of which groups you may or may not identify with - together we can make an incredible impact together. IND123 bJ6WL7Gzl7
May 28, 2024
Full time
MAKE YOUR IMPACT Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M A C Cosmetics). In addition to our 5 restaurants located within Toronto's core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships. Impact Kitchen is always looking for enthusiastic & passionate team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you! OVERVIEW OF POSITION The role of the General Manager (GM) is to run a profitable business. This role focuses on delivering the highest guest satisfaction while being fully accountable for all sales, Cost of Goods (COGS), people and standards within the location. The GM is the leader of the restaurant and a role model of Impact Kitchen's brand, values and staff culture. ESSENTIAL DUTIES Daily: Review daily reporting, including KPI's, Sales, Average Guest Count, Payroll, key item sales, guest check average and effectively communicate to the team all pertinent information Through constant communication with the Manager on Duty (AGM/MOD), ensure the following is being executed at the highest level: Run the floor, role model standards, dress code and operating practices Daily systems check, manager logbook review and ensure action plan follow-up Staff relations; support staff issues, ensures proper employment standards and corrective action process. Coach, mentor and set the tone. Participate when possible and always lead by example. Guide training and career development initiatives; review all staff performance adjustments and notes of praise Oversee and ensure customer satisfaction and operational excellence; log and handle any concerns or comments with timely follow-up Internal contact for Health inspections, WSIB procedures, Inspectors and related audits Maintain engagement and build customer relationships and brand affinity Weekly: Prepare weekly P&L and attend one on one with Head of Operations Chair weekly management meeting, set objectives and follow-up on action plans; Assistant Restaurant/KM/Front of the House Supervisor development and weekly one on one's Follow up with all action plans or initiatives around financial goals, people development and guest satisfaction Prepare and send weekly documents to the Bookkeeper Maintain Budget; complete weekly forecasts, sign off on all costed hourly schedules, staffing levels, payroll & inventory items Monthly: Prepare P&L and attend monthly Operations meeting with Head of Operations, Head of Business Development, regional management and other GM's Complete reviews & conduct monthly progress updates with all staff Review staffing levels, bench strength and recruitment with KM and AGM Financial reconciliation of all credit cards transactions Quarterly: Town hall, culture events and leadership training initiatives Management strategy meeting Annual: Participates in the annual budgeting process for the location Prepares business plan and forecast for the restaurant Details R&M and capital wish items to protect the locations assets Always: Brand ambassador of Impact Kitchen at all times Qualified in all aspects of Front of the House leadership WHY WORK AT IMPACT? Grow with us! As Impact Kitchen grows there will be new leadership opportunities, including salaried positions. We always look to promote from within, providing mentorship and development along the way. Calling all team players! We value all of our employees and recognize that we can accomplish so much more when we work together. Health & Wellness Joining the Impact Kitchen team provides you with opportunities to learn more about nutrition, health, and wellness. Make an Impact - Impact kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, the mission and values that guide all aspects of the business, to our drive to continually find new ways to serve our community. Team Perks include: Competitive Compensation $53,500 to $58,500 + Annual Bonus Opportunity up to $10,000 Paid Vacation Paid Sick Days Industry leading work life balance Health benefits program offered at the end of 3 month probationary period Free monthly meal stipend redeemable at Impact Kitchen 50% Discount on Impact brand purchases Free Impact staff events INCLUSIVITY AT IMPACT Impact Kitchen feeds a diverse community and is made stronger by our diverse team. We welcome and encourage applications from everyone regardless of which groups you may or may not identify with - together we can make an incredible impact together. IND123 bJ6WL7Gzl7
MAKE YOUR IMPACT Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M A C Cosmetics). In addition to our 5 restaurants located within Toronto's core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships. Impact Kitchen is always looking for enthusiastic & passionate team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you! OVERVIEW OF POSITION The role of the Assistant Kitchen Manager (AKM) is to support the location Kitchen Manager in running all aspects of the kitchen operations. As an Assistant Kitchen Manager you will role model Impact Kitchen's brand and values, maintain all of the restaurant's assets, a profitable business by being a role model for Impact Kitchen's brand and values. The AKM is to generate excellent staff culture and ensure high guest satisfaction. This role works closely with the Kitchen Manager in areas of people, equipment, cost of goods (COGS), cleanliness and excellent food execution. The AKM reports to: Kitchen Manager (KM) ESSENTIAL DUTIES Daily: Run the kitchen, role model standards, dress code and operating practices Coach staff, spending time in each station Set the tone, and participate when possible, in the staff shift briefings Drive systems and standards on the concept through role modelling constantly and spot-checking procedures Garde Manger Quality control Accountable for supporting standards of cleanliness, timing, uniform, grooming, organization, production, food quality and consistency Accurately orders and maintains inventory of all food products and monitors daily prep production of food Has knowledge and skill to train all kitchen positions, systems and use of equipment Ensures a high level of cleanliness and repair of the kitchen by supervising kitchen cleaning Manages daily labour costs in accordance with an approved schedule Understands the Catering sales process Daily systems check Handle staff relations, staff issues, employment standards and issue corrective action Responsible to bring to the KM's attention any serious disciplinary action including suspension, leaves and terminations. Weekly: Understands COGs reporting, action planning and communication to the team to decrease variances Accurately inventories food, proper "first-in-first-out" (FIFO) rotation practices Follow up with all action plans or initiatives around financial goals, people development and guest satisfaction. Supports achievement of budgets in the areas of food cost, labour cost and operation supplies cost Actively monitors all staff training Reviews Repair & Maintenance (R&M) and Health and Safety items in the restaurant Weekly one-on-one meeting with Kitchen Manager Establish and review par levels for prep, ordering and put in place action planning Waste log review, costing and action planning Monthly: Supports a monthly BOH action plan that ties into the restaurant's annual business plan Understands and supports Health and Safety, R&M and equipment audit Actively involved in new kitchen staff training Support Culture events with staff planning Actively participates in all menu launches Always: Brand ambassador of Impact Kitchen at all times Qualified in all aspects of Back of the House leadership WHY WORK AT IMPACT? Grow with us! As Impact Kitchen grows there will be new leadership opportunities, including salaried positions. We always look to promote from within, providing mentorship and development along the way. Calling all team players! We value all of our employees and recognize that we can accomplish so much more when we work together. Health & Wellness Joining the Impact Kitchen team provides you with opportunities to learn more about nutrition, health, and wellness. Make an Impact - Impact Kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, the mission and values that guide all aspects of the business, to our drive to continually find new ways to serve our community. Team Perks include: Competitive Compensation $47,000 - $51,000 + Paid Vacation Paid Sick Days Industry leading work life balance Health benefits program offered at the end of 3 month probationary period Monthly Meal Stipend and 50% Discount on Impact brand purchases Impact Kitchen is proud to be an equal-opportunity employer, fostering diversity and inclusion. At Impact Kitchen, we value everyone's unique contributions. Join us in creating a workplace where talent knows no boundaries. IND123 n3EoHOdvWo
May 28, 2024
Full time
MAKE YOUR IMPACT Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M A C Cosmetics). In addition to our 5 restaurants located within Toronto's core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships. Impact Kitchen is always looking for enthusiastic & passionate team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you! OVERVIEW OF POSITION The role of the Assistant Kitchen Manager (AKM) is to support the location Kitchen Manager in running all aspects of the kitchen operations. As an Assistant Kitchen Manager you will role model Impact Kitchen's brand and values, maintain all of the restaurant's assets, a profitable business by being a role model for Impact Kitchen's brand and values. The AKM is to generate excellent staff culture and ensure high guest satisfaction. This role works closely with the Kitchen Manager in areas of people, equipment, cost of goods (COGS), cleanliness and excellent food execution. The AKM reports to: Kitchen Manager (KM) ESSENTIAL DUTIES Daily: Run the kitchen, role model standards, dress code and operating practices Coach staff, spending time in each station Set the tone, and participate when possible, in the staff shift briefings Drive systems and standards on the concept through role modelling constantly and spot-checking procedures Garde Manger Quality control Accountable for supporting standards of cleanliness, timing, uniform, grooming, organization, production, food quality and consistency Accurately orders and maintains inventory of all food products and monitors daily prep production of food Has knowledge and skill to train all kitchen positions, systems and use of equipment Ensures a high level of cleanliness and repair of the kitchen by supervising kitchen cleaning Manages daily labour costs in accordance with an approved schedule Understands the Catering sales process Daily systems check Handle staff relations, staff issues, employment standards and issue corrective action Responsible to bring to the KM's attention any serious disciplinary action including suspension, leaves and terminations. Weekly: Understands COGs reporting, action planning and communication to the team to decrease variances Accurately inventories food, proper "first-in-first-out" (FIFO) rotation practices Follow up with all action plans or initiatives around financial goals, people development and guest satisfaction. Supports achievement of budgets in the areas of food cost, labour cost and operation supplies cost Actively monitors all staff training Reviews Repair & Maintenance (R&M) and Health and Safety items in the restaurant Weekly one-on-one meeting with Kitchen Manager Establish and review par levels for prep, ordering and put in place action planning Waste log review, costing and action planning Monthly: Supports a monthly BOH action plan that ties into the restaurant's annual business plan Understands and supports Health and Safety, R&M and equipment audit Actively involved in new kitchen staff training Support Culture events with staff planning Actively participates in all menu launches Always: Brand ambassador of Impact Kitchen at all times Qualified in all aspects of Back of the House leadership WHY WORK AT IMPACT? Grow with us! As Impact Kitchen grows there will be new leadership opportunities, including salaried positions. We always look to promote from within, providing mentorship and development along the way. Calling all team players! We value all of our employees and recognize that we can accomplish so much more when we work together. Health & Wellness Joining the Impact Kitchen team provides you with opportunities to learn more about nutrition, health, and wellness. Make an Impact - Impact Kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, the mission and values that guide all aspects of the business, to our drive to continually find new ways to serve our community. Team Perks include: Competitive Compensation $47,000 - $51,000 + Paid Vacation Paid Sick Days Industry leading work life balance Health benefits program offered at the end of 3 month probationary period Monthly Meal Stipend and 50% Discount on Impact brand purchases Impact Kitchen is proud to be an equal-opportunity employer, fostering diversity and inclusion. At Impact Kitchen, we value everyone's unique contributions. Join us in creating a workplace where talent knows no boundaries. IND123 n3EoHOdvWo
Job Description Job Description MANAGER - KITCHEN Job ID 8 Category Food & Beverage - Salaried Job Type Regular Full-Time Overview With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the companys two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit . Responsibilities Kitchen Manager is responsible for the overall operations for the back of house and kitchen area of the cafe. In addition, kitchen managers ensure that Hard Rock culinary standards are upheld: the food looks good and is cooked properly, the proportions are correct, and it is cooked and served quickly. Also, the Kitchen Manager supports the cafes senior leadership in upholding all brand standards and core values while meeting or exceeding Hard Rocks business objectives. Demonstrate financial comprehension of Cafes budget and P&L. Effectively control costs of food and related purchases in alignment with budgeted expectations. Manage staff schedules in accordance with the cafes budget and forecast models. Maintain the highest standards of brand, local health, safety, and food preparation hygiene requirements. Support the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards. Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe. Develop kitchen team in all aspects of kitchen execution from 100% recipe adherence to banquet service. Foster an environment of customer service in which all team members put the guest first in every situation. Execute established food standards for overall guest satisfaction that meet or exceed brand standards. Ensure the highest levels of hygiene and food handling practices to deliver optimal quality of product to guests. Attract and retain the most exceptionally talented culinary talent available in the market and place them in positions that leverage their skills and expertise for maximum impact. Clearly define goals and expectations for Heart of House hourly team members using performance review tools and hold your people accountable for successful performance. Support staff development and advancement along well-defined career paths. Manage a diverse team ensuring a balanced and proactive approach to increasing individual potential across the team. Serve as a Culinary Learning Coach developing, implementing, and executing learning & development programs for all Heart of House employees in order to drive continuous improvement and employee retention. Possess a self-motivated approach to his/her own personal and professional growth. This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS Minimum 10 years of experience in the hospitality industry inclusive of restaurant culinary operations. Possess all local food management and safety certifications. SKILLS Ability to learn and bring "out of the box" ideas to their team. Genuine enthusiasm and aptitude for food. Excellent verbal and written communication skills. High level of business acumen and common sense. Demonstrates strong problem solving skills through ability to diagnose and implement solutions. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 28, 2024
Full time
Job Description Job Description MANAGER - KITCHEN Job ID 8 Category Food & Beverage - Salaried Job Type Regular Full-Time Overview With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the companys two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit . Responsibilities Kitchen Manager is responsible for the overall operations for the back of house and kitchen area of the cafe. In addition, kitchen managers ensure that Hard Rock culinary standards are upheld: the food looks good and is cooked properly, the proportions are correct, and it is cooked and served quickly. Also, the Kitchen Manager supports the cafes senior leadership in upholding all brand standards and core values while meeting or exceeding Hard Rocks business objectives. Demonstrate financial comprehension of Cafes budget and P&L. Effectively control costs of food and related purchases in alignment with budgeted expectations. Manage staff schedules in accordance with the cafes budget and forecast models. Maintain the highest standards of brand, local health, safety, and food preparation hygiene requirements. Support the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards. Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe. Develop kitchen team in all aspects of kitchen execution from 100% recipe adherence to banquet service. Foster an environment of customer service in which all team members put the guest first in every situation. Execute established food standards for overall guest satisfaction that meet or exceed brand standards. Ensure the highest levels of hygiene and food handling practices to deliver optimal quality of product to guests. Attract and retain the most exceptionally talented culinary talent available in the market and place them in positions that leverage their skills and expertise for maximum impact. Clearly define goals and expectations for Heart of House hourly team members using performance review tools and hold your people accountable for successful performance. Support staff development and advancement along well-defined career paths. Manage a diverse team ensuring a balanced and proactive approach to increasing individual potential across the team. Serve as a Culinary Learning Coach developing, implementing, and executing learning & development programs for all Heart of House employees in order to drive continuous improvement and employee retention. Possess a self-motivated approach to his/her own personal and professional growth. This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS Minimum 10 years of experience in the hospitality industry inclusive of restaurant culinary operations. Possess all local food management and safety certifications. SKILLS Ability to learn and bring "out of the box" ideas to their team. Genuine enthusiasm and aptitude for food. Excellent verbal and written communication skills. High level of business acumen and common sense. Demonstrates strong problem solving skills through ability to diagnose and implement solutions. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Ready to lead an award-winning team? As an ALDI executive, you are responsible for driving and implementing the key initiatives that keep our customers happy and ensure our business model evolves with the needs of the company. Immerse yourself in a culture of collaboration and continuous improvement with our growing and thriving organization. Are you passionate about ensuring top-notch food safety and quality assurance? ALDI, one of America's fastest-growing retailer with an extensive array of private label products, is seeking a dynamic leader to fill the role of Director of Food Safety and Quality Assurance. This is your chance to spearhead the development and implementation of quality strategies that will shape the future of our organization. As the Director, you'll have the opportunity to drive innovation, maintain rigorous standards, and uphold our commitment to excellence in every aspect of our product offerings. Join us and be at the forefront of shaping the food industry landscape while enjoying the satisfaction of ensuring consumer trust and satisfaction. In this role the QA Director will lead the Food Safety and Quality Assurance function by defining, communicating, and coordinating the implementation of the organization's FSQA strategy to ensure that products are safe, legal and meet the quality expectations of our customers. The ideal candidate has extensive knowledge of FDA and USDA regulations and broad knowledge of Food Safety and Quality standards including GFSI, HACCP and Lean Six Sigma. Diverse knowledge of different product manufacturing technologies, ingredients, and methods as well as an educational background in Science or Engineering is preferred. Position Type: Full-Time Work Location: Batavia, IL Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. • Leads Quality Assurance, Food Safety and Regulatory Compliance at ALDI and is responsible for planning, developing, and directing all quality assurance, food safety and regulatory policies, programs, and initiatives in accordance with quality and regulatory guidelines and requirements. • Directly accountable for the quality strategy development, implementation, and performance of ALDI Private Label Products. • Reports to leadership on quality performance, incidents, and trends. • Recruits, trains and manages a team of high performing QA staff to drive continuous improvement throughout the organization using comprehensive risk assessment, clear goals and expectations, and a focus on data analysis to identify strategic opportunities for improvement. • Recruits, relocates, and recommends qualified employees for their team; determines the appropriate training methods/courses for new hires. • Determines the salary levels for newly-hired or transferred employees reporting to them according to the established company wage structure. • Understands the overarching company strategy, while communicating and modeling the core values of the organization to create a sense of teamwork and membership among employees. • Establishes, communicates and evaluates job responsibilities and performance expectations to their team to ensure mutual understanding of desired results. • Liaises with authorities as required and serves as communication liaison between department managers and upper management to assure understanding of goals, objectives, and opportunities for improvement. • Performs root-cause analysis and other problem solving activities in order to identify and recommend effective corrective actions and process improvements. • Reports to leadership on quality issues, trends, and losses. • Establishes and communicates procedures and standards with departments in their areas of responsibility. • Oversees the appropriate resolution of serious customer concerns. • Recommends actions based on identified trends from customer feedback. • Consults with executives on the development of their team's strategy. • Makes recommendations to executives on how to improve, design, and streamline applicable policies, procedures, and practices. • Manages external consultants accordingly. • Liaises with directors in other ALDI countries to facilitate the sharing of best practices. • Manages and communicates ALDI protocol with testing agencies and third party auditors. • Keeps up to date with all legal requirements in areas of responsibility. • Contributes to the International QA Steering Committee and participates in working groups as required. • Ensures appropriate processes are implemented to verify ALDI Private Label products are safe, legal and meeting the quality expectations of our customers. • Directs their team by ensuring that all projects and tasks meet business needs as well as expectations for quality and service. • Establishes team objectives that align with the overall company strategy. • Participates in National and Specialist Committees as required to establish best practice and business consistency. • Identifies and develops company-wide and individual initiatives for their team. • Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. • Other duties as assigned. Job-specific Competencies: Knowledge/Skills/Abilities • Consistently demonstrates the ALDI Acts Competencies as outlined for the role. • Extensive working knowledge of HACCP, HARPC, FSMA, FSVP and GFSI. • Diverse knowledge of inspection and control methods, techniques, and documentation. • Ability to read, analyze, and interpret common scientific and technical journals, regulatory reports and legal documents. • Ability to accurately assess risk and provide sound organizational recommendations that incorporate quality and regulatory guidelines and reflect the needs of the business. • Ability to effectively collaborate with the company executive team and senior leadership at suppliers and third-party partners. • Working knowledge of product formulations, development, scale-up, mass production and quality control activities. • Skilled at performing root-cause analysis and other problem-solving activities to identify effective corrective action and process improvements. • Excellent communication skills (written and verbal). • Strong computer skills including quality control applications, word processing, spreadsheets and databases as may be required Gives attention to detail and follows instruction. • Understands the history, strategy, organizational authority, interdependence of job duties, products, systems and services of the company. • Ability to develop rapport, trust and open communication that enhances the growth and job performance of direct reports. • Understands cost/benefit analysis. • Ability to recommend, interpret, and/or apply company policies and procedures. • Knowledge of products and services of the company. • Understands, recognizes, and effectively manages challenges by proactively working to decrease their impact and frequency. • Knowledge of accepted industry standards and practices. • Ability to thrive in a fast-paced work environment, consistently meeting deadlines and remaining calm under pressure. • Extensive working knowledge of HACCP, HARPC, FSMA, FSVP and GFSI. • Knowledge of inspection and control methods, techniques, and documentation. • Ability to read, analyze, and interpret common scientific and technical journals, regulatory reports and legal documents. • Ability to accurately assess risk and provide sound organizational recommendations that incorporate quality and regulatory guidelines and reflect the needs of the business. • Knowledge of product formulations, development, scale-up, mass production and quality control activities. • Strong computer skills including quality control applications, word processing, spreadsheets and databases. • Knowledge of Food Safety, Food Processing, applicable USDA and FDA Regulations, Food Allergens, Crisis Management, Food Fraud, Specification Development, Quality Standards, Quality Systems, Sanitary design and Environmental Monitoring, Good Manufacturing Practices, HACCP and GFSI Certification schemes. Education and Experience: • Bachelor's Degree required. • Bachelor's Degree (Master's preferred) in Science, Engineering or a related field preferred. • A minimum of 7-10 years Food Safety/Quality/Regulatory Compliance program execution. • Proven experience and skills in leading team members, developing careers, empowering team members to operate with a high level of influence and independence, providing functional direction while setting clear goals and expectations, and providing performance feedback to advance individual and team performance. • Must demonstrate thorough technical knowledge of Food Safety, Food Processing, applicable USDA and FDA Regulations, Food Allergens, Crisis Management, Food Fraud, Specification Development, Quality Standards, Quality Systems, Sanitary design and Environmental Monitoring, Good Manufacturing Practices (GMP), HACCP and GFSI Certification schemes. • Or, a combination of education and experience providing equivalent knowledge. Physical Requirements: • Work may be performed in an office, remote office or a combination of both where a computer and other office equipment may be used as needed to perform duties. • Regularly required to sit, reach, grasp, stand and move from one area to another. • Constantly and repeatedly use keyboard/mouse. • Occasionally required to push, pull, bend, lift and move up to 25 lbs. Travel: . click apply for full job details
May 28, 2024
Full time
Ready to lead an award-winning team? As an ALDI executive, you are responsible for driving and implementing the key initiatives that keep our customers happy and ensure our business model evolves with the needs of the company. Immerse yourself in a culture of collaboration and continuous improvement with our growing and thriving organization. Are you passionate about ensuring top-notch food safety and quality assurance? ALDI, one of America's fastest-growing retailer with an extensive array of private label products, is seeking a dynamic leader to fill the role of Director of Food Safety and Quality Assurance. This is your chance to spearhead the development and implementation of quality strategies that will shape the future of our organization. As the Director, you'll have the opportunity to drive innovation, maintain rigorous standards, and uphold our commitment to excellence in every aspect of our product offerings. Join us and be at the forefront of shaping the food industry landscape while enjoying the satisfaction of ensuring consumer trust and satisfaction. In this role the QA Director will lead the Food Safety and Quality Assurance function by defining, communicating, and coordinating the implementation of the organization's FSQA strategy to ensure that products are safe, legal and meet the quality expectations of our customers. The ideal candidate has extensive knowledge of FDA and USDA regulations and broad knowledge of Food Safety and Quality standards including GFSI, HACCP and Lean Six Sigma. Diverse knowledge of different product manufacturing technologies, ingredients, and methods as well as an educational background in Science or Engineering is preferred. Position Type: Full-Time Work Location: Batavia, IL Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. • Leads Quality Assurance, Food Safety and Regulatory Compliance at ALDI and is responsible for planning, developing, and directing all quality assurance, food safety and regulatory policies, programs, and initiatives in accordance with quality and regulatory guidelines and requirements. • Directly accountable for the quality strategy development, implementation, and performance of ALDI Private Label Products. • Reports to leadership on quality performance, incidents, and trends. • Recruits, trains and manages a team of high performing QA staff to drive continuous improvement throughout the organization using comprehensive risk assessment, clear goals and expectations, and a focus on data analysis to identify strategic opportunities for improvement. • Recruits, relocates, and recommends qualified employees for their team; determines the appropriate training methods/courses for new hires. • Determines the salary levels for newly-hired or transferred employees reporting to them according to the established company wage structure. • Understands the overarching company strategy, while communicating and modeling the core values of the organization to create a sense of teamwork and membership among employees. • Establishes, communicates and evaluates job responsibilities and performance expectations to their team to ensure mutual understanding of desired results. • Liaises with authorities as required and serves as communication liaison between department managers and upper management to assure understanding of goals, objectives, and opportunities for improvement. • Performs root-cause analysis and other problem solving activities in order to identify and recommend effective corrective actions and process improvements. • Reports to leadership on quality issues, trends, and losses. • Establishes and communicates procedures and standards with departments in their areas of responsibility. • Oversees the appropriate resolution of serious customer concerns. • Recommends actions based on identified trends from customer feedback. • Consults with executives on the development of their team's strategy. • Makes recommendations to executives on how to improve, design, and streamline applicable policies, procedures, and practices. • Manages external consultants accordingly. • Liaises with directors in other ALDI countries to facilitate the sharing of best practices. • Manages and communicates ALDI protocol with testing agencies and third party auditors. • Keeps up to date with all legal requirements in areas of responsibility. • Contributes to the International QA Steering Committee and participates in working groups as required. • Ensures appropriate processes are implemented to verify ALDI Private Label products are safe, legal and meeting the quality expectations of our customers. • Directs their team by ensuring that all projects and tasks meet business needs as well as expectations for quality and service. • Establishes team objectives that align with the overall company strategy. • Participates in National and Specialist Committees as required to establish best practice and business consistency. • Identifies and develops company-wide and individual initiatives for their team. • Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. • Other duties as assigned. Job-specific Competencies: Knowledge/Skills/Abilities • Consistently demonstrates the ALDI Acts Competencies as outlined for the role. • Extensive working knowledge of HACCP, HARPC, FSMA, FSVP and GFSI. • Diverse knowledge of inspection and control methods, techniques, and documentation. • Ability to read, analyze, and interpret common scientific and technical journals, regulatory reports and legal documents. • Ability to accurately assess risk and provide sound organizational recommendations that incorporate quality and regulatory guidelines and reflect the needs of the business. • Ability to effectively collaborate with the company executive team and senior leadership at suppliers and third-party partners. • Working knowledge of product formulations, development, scale-up, mass production and quality control activities. • Skilled at performing root-cause analysis and other problem-solving activities to identify effective corrective action and process improvements. • Excellent communication skills (written and verbal). • Strong computer skills including quality control applications, word processing, spreadsheets and databases as may be required Gives attention to detail and follows instruction. • Understands the history, strategy, organizational authority, interdependence of job duties, products, systems and services of the company. • Ability to develop rapport, trust and open communication that enhances the growth and job performance of direct reports. • Understands cost/benefit analysis. • Ability to recommend, interpret, and/or apply company policies and procedures. • Knowledge of products and services of the company. • Understands, recognizes, and effectively manages challenges by proactively working to decrease their impact and frequency. • Knowledge of accepted industry standards and practices. • Ability to thrive in a fast-paced work environment, consistently meeting deadlines and remaining calm under pressure. • Extensive working knowledge of HACCP, HARPC, FSMA, FSVP and GFSI. • Knowledge of inspection and control methods, techniques, and documentation. • Ability to read, analyze, and interpret common scientific and technical journals, regulatory reports and legal documents. • Ability to accurately assess risk and provide sound organizational recommendations that incorporate quality and regulatory guidelines and reflect the needs of the business. • Knowledge of product formulations, development, scale-up, mass production and quality control activities. • Strong computer skills including quality control applications, word processing, spreadsheets and databases. • Knowledge of Food Safety, Food Processing, applicable USDA and FDA Regulations, Food Allergens, Crisis Management, Food Fraud, Specification Development, Quality Standards, Quality Systems, Sanitary design and Environmental Monitoring, Good Manufacturing Practices, HACCP and GFSI Certification schemes. Education and Experience: • Bachelor's Degree required. • Bachelor's Degree (Master's preferred) in Science, Engineering or a related field preferred. • A minimum of 7-10 years Food Safety/Quality/Regulatory Compliance program execution. • Proven experience and skills in leading team members, developing careers, empowering team members to operate with a high level of influence and independence, providing functional direction while setting clear goals and expectations, and providing performance feedback to advance individual and team performance. • Must demonstrate thorough technical knowledge of Food Safety, Food Processing, applicable USDA and FDA Regulations, Food Allergens, Crisis Management, Food Fraud, Specification Development, Quality Standards, Quality Systems, Sanitary design and Environmental Monitoring, Good Manufacturing Practices (GMP), HACCP and GFSI Certification schemes. • Or, a combination of education and experience providing equivalent knowledge. Physical Requirements: • Work may be performed in an office, remote office or a combination of both where a computer and other office equipment may be used as needed to perform duties. • Regularly required to sit, reach, grasp, stand and move from one area to another. • Constantly and repeatedly use keyboard/mouse. • Occasionally required to push, pull, bend, lift and move up to 25 lbs. Travel: . click apply for full job details
Ready to lead an award-winning team? As an ALDI executive, you are responsible for driving and implementing the key initiatives that keep our customers happy and ensure our business model evolves with the needs of the company. Immerse yourself in a culture of collaboration and continuous improvement with our growing and thriving organization. Are you passionate about ensuring top-notch food safety and quality assurance? ALDI, one of America's fastest-growing retailer with an extensive array of private label products, is seeking a dynamic leader to fill the role of Director of Food Safety and Quality Assurance. This is your chance to spearhead the development and implementation of quality strategies that will shape the future of our organization. As the Director, you'll have the opportunity to drive innovation, maintain rigorous standards, and uphold our commitment to excellence in every aspect of our product offerings. Join us and be at the forefront of shaping the food industry landscape while enjoying the satisfaction of ensuring consumer trust and satisfaction. In this role the QA Director will lead the Food Safety and Quality Assurance function by defining, communicating, and coordinating the implementation of the organization's FSQA strategy to ensure that products are safe, legal and meet the quality expectations of our customers. The ideal candidate has extensive knowledge of FDA and USDA regulations and broad knowledge of Food Safety and Quality standards including GFSI, HACCP and Lean Six Sigma. Diverse knowledge of different product manufacturing technologies, ingredients, and methods as well as an educational background in Science or Engineering is preferred. Position Type: Full-Time Work Location: Batavia, IL Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. • Leads Quality Assurance, Food Safety and Regulatory Compliance at ALDI and is responsible for planning, developing, and directing all quality assurance, food safety and regulatory policies, programs, and initiatives in accordance with quality and regulatory guidelines and requirements. • Directly accountable for the quality strategy development, implementation, and performance of ALDI Private Label Products. • Reports to leadership on quality performance, incidents, and trends. • Recruits, trains and manages a team of high performing QA staff to drive continuous improvement throughout the organization using comprehensive risk assessment, clear goals and expectations, and a focus on data analysis to identify strategic opportunities for improvement. • Recruits, relocates, and recommends qualified employees for their team; determines the appropriate training methods/courses for new hires. • Determines the salary levels for newly-hired or transferred employees reporting to them according to the established company wage structure. • Understands the overarching company strategy, while communicating and modeling the core values of the organization to create a sense of teamwork and membership among employees. • Establishes, communicates and evaluates job responsibilities and performance expectations to their team to ensure mutual understanding of desired results. • Liaises with authorities as required and serves as communication liaison between department managers and upper management to assure understanding of goals, objectives, and opportunities for improvement. • Performs root-cause analysis and other problem solving activities in order to identify and recommend effective corrective actions and process improvements. • Reports to leadership on quality issues, trends, and losses. • Establishes and communicates procedures and standards with departments in their areas of responsibility. • Oversees the appropriate resolution of serious customer concerns. • Recommends actions based on identified trends from customer feedback. • Consults with executives on the development of their team's strategy. • Makes recommendations to executives on how to improve, design, and streamline applicable policies, procedures, and practices. • Manages external consultants accordingly. • Liaises with directors in other ALDI countries to facilitate the sharing of best practices. • Manages and communicates ALDI protocol with testing agencies and third party auditors. • Keeps up to date with all legal requirements in areas of responsibility. • Contributes to the International QA Steering Committee and participates in working groups as required. • Ensures appropriate processes are implemented to verify ALDI Private Label products are safe, legal and meeting the quality expectations of our customers. • Directs their team by ensuring that all projects and tasks meet business needs as well as expectations for quality and service. • Establishes team objectives that align with the overall company strategy. • Participates in National and Specialist Committees as required to establish best practice and business consistency. • Identifies and develops company-wide and individual initiatives for their team. • Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. • Other duties as assigned. Job-specific Competencies: Knowledge/Skills/Abilities • Consistently demonstrates the ALDI Acts Competencies as outlined for the role. • Extensive working knowledge of HACCP, HARPC, FSMA, FSVP and GFSI. • Diverse knowledge of inspection and control methods, techniques, and documentation. • Ability to read, analyze, and interpret common scientific and technical journals, regulatory reports and legal documents. • Ability to accurately assess risk and provide sound organizational recommendations that incorporate quality and regulatory guidelines and reflect the needs of the business. • Ability to effectively collaborate with the company executive team and senior leadership at suppliers and third-party partners. • Working knowledge of product formulations, development, scale-up, mass production and quality control activities. • Skilled at performing root-cause analysis and other problem-solving activities to identify effective corrective action and process improvements. • Excellent communication skills (written and verbal). • Strong computer skills including quality control applications, word processing, spreadsheets and databases as may be required Gives attention to detail and follows instruction. • Understands the history, strategy, organizational authority, interdependence of job duties, products, systems and services of the company. • Ability to develop rapport, trust and open communication that enhances the growth and job performance of direct reports. • Understands cost/benefit analysis. • Ability to recommend, interpret, and/or apply company policies and procedures. • Knowledge of products and services of the company. • Understands, recognizes, and effectively manages challenges by proactively working to decrease their impact and frequency. • Knowledge of accepted industry standards and practices. • Ability to thrive in a fast-paced work environment, consistently meeting deadlines and remaining calm under pressure. • Extensive working knowledge of HACCP, HARPC, FSMA, FSVP and GFSI. • Knowledge of inspection and control methods, techniques, and documentation. • Ability to read, analyze, and interpret common scientific and technical journals, regulatory reports and legal documents. • Ability to accurately assess risk and provide sound organizational recommendations that incorporate quality and regulatory guidelines and reflect the needs of the business. • Knowledge of product formulations, development, scale-up, mass production and quality control activities. • Strong computer skills including quality control applications, word processing, spreadsheets and databases. • Knowledge of Food Safety, Food Processing, applicable USDA and FDA Regulations, Food Allergens, Crisis Management, Food Fraud, Specification Development, Quality Standards, Quality Systems, Sanitary design and Environmental Monitoring, Good Manufacturing Practices, HACCP and GFSI Certification schemes. Education and Experience: • Bachelor's Degree required. • Bachelor's Degree (Master's preferred) in Science, Engineering or a related field preferred. • A minimum of 7-10 years Food Safety/Quality/Regulatory Compliance program execution. • Proven experience and skills in leading team members, developing careers, empowering team members to operate with a high level of influence and independence, providing functional direction while setting clear goals and expectations, and providing performance feedback to advance individual and team performance. • Must demonstrate thorough technical knowledge of Food Safety, Food Processing, applicable USDA and FDA Regulations, Food Allergens, Crisis Management, Food Fraud, Specification Development, Quality Standards, Quality Systems, Sanitary design and Environmental Monitoring, Good Manufacturing Practices (GMP), HACCP and GFSI Certification schemes. • Or, a combination of education and experience providing equivalent knowledge. Physical Requirements: • Work may be performed in an office, remote office or a combination of both where a computer and other office equipment may be used as needed to perform duties. • Regularly required to sit, reach, grasp, stand and move from one area to another. • Constantly and repeatedly use keyboard/mouse. • Occasionally required to push, pull, bend, lift and move up to 25 lbs. Travel: . click apply for full job details
May 27, 2024
Full time
Ready to lead an award-winning team? As an ALDI executive, you are responsible for driving and implementing the key initiatives that keep our customers happy and ensure our business model evolves with the needs of the company. Immerse yourself in a culture of collaboration and continuous improvement with our growing and thriving organization. Are you passionate about ensuring top-notch food safety and quality assurance? ALDI, one of America's fastest-growing retailer with an extensive array of private label products, is seeking a dynamic leader to fill the role of Director of Food Safety and Quality Assurance. This is your chance to spearhead the development and implementation of quality strategies that will shape the future of our organization. As the Director, you'll have the opportunity to drive innovation, maintain rigorous standards, and uphold our commitment to excellence in every aspect of our product offerings. Join us and be at the forefront of shaping the food industry landscape while enjoying the satisfaction of ensuring consumer trust and satisfaction. In this role the QA Director will lead the Food Safety and Quality Assurance function by defining, communicating, and coordinating the implementation of the organization's FSQA strategy to ensure that products are safe, legal and meet the quality expectations of our customers. The ideal candidate has extensive knowledge of FDA and USDA regulations and broad knowledge of Food Safety and Quality standards including GFSI, HACCP and Lean Six Sigma. Diverse knowledge of different product manufacturing technologies, ingredients, and methods as well as an educational background in Science or Engineering is preferred. Position Type: Full-Time Work Location: Batavia, IL Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. • Leads Quality Assurance, Food Safety and Regulatory Compliance at ALDI and is responsible for planning, developing, and directing all quality assurance, food safety and regulatory policies, programs, and initiatives in accordance with quality and regulatory guidelines and requirements. • Directly accountable for the quality strategy development, implementation, and performance of ALDI Private Label Products. • Reports to leadership on quality performance, incidents, and trends. • Recruits, trains and manages a team of high performing QA staff to drive continuous improvement throughout the organization using comprehensive risk assessment, clear goals and expectations, and a focus on data analysis to identify strategic opportunities for improvement. • Recruits, relocates, and recommends qualified employees for their team; determines the appropriate training methods/courses for new hires. • Determines the salary levels for newly-hired or transferred employees reporting to them according to the established company wage structure. • Understands the overarching company strategy, while communicating and modeling the core values of the organization to create a sense of teamwork and membership among employees. • Establishes, communicates and evaluates job responsibilities and performance expectations to their team to ensure mutual understanding of desired results. • Liaises with authorities as required and serves as communication liaison between department managers and upper management to assure understanding of goals, objectives, and opportunities for improvement. • Performs root-cause analysis and other problem solving activities in order to identify and recommend effective corrective actions and process improvements. • Reports to leadership on quality issues, trends, and losses. • Establishes and communicates procedures and standards with departments in their areas of responsibility. • Oversees the appropriate resolution of serious customer concerns. • Recommends actions based on identified trends from customer feedback. • Consults with executives on the development of their team's strategy. • Makes recommendations to executives on how to improve, design, and streamline applicable policies, procedures, and practices. • Manages external consultants accordingly. • Liaises with directors in other ALDI countries to facilitate the sharing of best practices. • Manages and communicates ALDI protocol with testing agencies and third party auditors. • Keeps up to date with all legal requirements in areas of responsibility. • Contributes to the International QA Steering Committee and participates in working groups as required. • Ensures appropriate processes are implemented to verify ALDI Private Label products are safe, legal and meeting the quality expectations of our customers. • Directs their team by ensuring that all projects and tasks meet business needs as well as expectations for quality and service. • Establishes team objectives that align with the overall company strategy. • Participates in National and Specialist Committees as required to establish best practice and business consistency. • Identifies and develops company-wide and individual initiatives for their team. • Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. • Other duties as assigned. Job-specific Competencies: Knowledge/Skills/Abilities • Consistently demonstrates the ALDI Acts Competencies as outlined for the role. • Extensive working knowledge of HACCP, HARPC, FSMA, FSVP and GFSI. • Diverse knowledge of inspection and control methods, techniques, and documentation. • Ability to read, analyze, and interpret common scientific and technical journals, regulatory reports and legal documents. • Ability to accurately assess risk and provide sound organizational recommendations that incorporate quality and regulatory guidelines and reflect the needs of the business. • Ability to effectively collaborate with the company executive team and senior leadership at suppliers and third-party partners. • Working knowledge of product formulations, development, scale-up, mass production and quality control activities. • Skilled at performing root-cause analysis and other problem-solving activities to identify effective corrective action and process improvements. • Excellent communication skills (written and verbal). • Strong computer skills including quality control applications, word processing, spreadsheets and databases as may be required Gives attention to detail and follows instruction. • Understands the history, strategy, organizational authority, interdependence of job duties, products, systems and services of the company. • Ability to develop rapport, trust and open communication that enhances the growth and job performance of direct reports. • Understands cost/benefit analysis. • Ability to recommend, interpret, and/or apply company policies and procedures. • Knowledge of products and services of the company. • Understands, recognizes, and effectively manages challenges by proactively working to decrease their impact and frequency. • Knowledge of accepted industry standards and practices. • Ability to thrive in a fast-paced work environment, consistently meeting deadlines and remaining calm under pressure. • Extensive working knowledge of HACCP, HARPC, FSMA, FSVP and GFSI. • Knowledge of inspection and control methods, techniques, and documentation. • Ability to read, analyze, and interpret common scientific and technical journals, regulatory reports and legal documents. • Ability to accurately assess risk and provide sound organizational recommendations that incorporate quality and regulatory guidelines and reflect the needs of the business. • Knowledge of product formulations, development, scale-up, mass production and quality control activities. • Strong computer skills including quality control applications, word processing, spreadsheets and databases. • Knowledge of Food Safety, Food Processing, applicable USDA and FDA Regulations, Food Allergens, Crisis Management, Food Fraud, Specification Development, Quality Standards, Quality Systems, Sanitary design and Environmental Monitoring, Good Manufacturing Practices, HACCP and GFSI Certification schemes. Education and Experience: • Bachelor's Degree required. • Bachelor's Degree (Master's preferred) in Science, Engineering or a related field preferred. • A minimum of 7-10 years Food Safety/Quality/Regulatory Compliance program execution. • Proven experience and skills in leading team members, developing careers, empowering team members to operate with a high level of influence and independence, providing functional direction while setting clear goals and expectations, and providing performance feedback to advance individual and team performance. • Must demonstrate thorough technical knowledge of Food Safety, Food Processing, applicable USDA and FDA Regulations, Food Allergens, Crisis Management, Food Fraud, Specification Development, Quality Standards, Quality Systems, Sanitary design and Environmental Monitoring, Good Manufacturing Practices (GMP), HACCP and GFSI Certification schemes. • Or, a combination of education and experience providing equivalent knowledge. Physical Requirements: • Work may be performed in an office, remote office or a combination of both where a computer and other office equipment may be used as needed to perform duties. • Regularly required to sit, reach, grasp, stand and move from one area to another. • Constantly and repeatedly use keyboard/mouse. • Occasionally required to push, pull, bend, lift and move up to 25 lbs. Travel: . click apply for full job details
Ready to lead an award-winning team? As an ALDI executive, you are responsible for driving and implementing the key initiatives that keep our customers happy and ensure our business model evolves with the needs of the company. Immerse yourself in a culture of collaboration and continuous improvement with our growing and thriving organization. Are you passionate about ensuring top-notch food safety and quality assurance? ALDI, one of America's fastest-growing retailer with an extensive array of private label products, is seeking a dynamic leader to fill the role of Director of Food Safety and Quality Assurance. This is your chance to spearhead the development and implementation of quality strategies that will shape the future of our organization. As the Director, you'll have the opportunity to drive innovation, maintain rigorous standards, and uphold our commitment to excellence in every aspect of our product offerings. Join us and be at the forefront of shaping the food industry landscape while enjoying the satisfaction of ensuring consumer trust and satisfaction. In this role the QA Director will lead the Food Safety and Quality Assurance function by defining, communicating, and coordinating the implementation of the organization's FSQA strategy to ensure that products are safe, legal and meet the quality expectations of our customers. The ideal candidate has extensive knowledge of FDA and USDA regulations and broad knowledge of Food Safety and Quality standards including GFSI, HACCP and Lean Six Sigma. Diverse knowledge of different product manufacturing technologies, ingredients, and methods as well as an educational background in Science or Engineering is preferred. Position Type: Full-Time Work Location: Batavia, IL Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. • Leads Quality Assurance, Food Safety and Regulatory Compliance at ALDI and is responsible for planning, developing, and directing all quality assurance, food safety and regulatory policies, programs, and initiatives in accordance with quality and regulatory guidelines and requirements. • Directly accountable for the quality strategy development, implementation, and performance of ALDI Private Label Products. • Reports to leadership on quality performance, incidents, and trends. • Recruits, trains and manages a team of high performing QA staff to drive continuous improvement throughout the organization using comprehensive risk assessment, clear goals and expectations, and a focus on data analysis to identify strategic opportunities for improvement. • Recruits, relocates, and recommends qualified employees for their team; determines the appropriate training methods/courses for new hires. • Determines the salary levels for newly-hired or transferred employees reporting to them according to the established company wage structure. • Understands the overarching company strategy, while communicating and modeling the core values of the organization to create a sense of teamwork and membership among employees. • Establishes, communicates and evaluates job responsibilities and performance expectations to their team to ensure mutual understanding of desired results. • Liaises with authorities as required and serves as communication liaison between department managers and upper management to assure understanding of goals, objectives, and opportunities for improvement. • Performs root-cause analysis and other problem solving activities in order to identify and recommend effective corrective actions and process improvements. • Reports to leadership on quality issues, trends, and losses. • Establishes and communicates procedures and standards with departments in their areas of responsibility. • Oversees the appropriate resolution of serious customer concerns. • Recommends actions based on identified trends from customer feedback. • Consults with executives on the development of their team's strategy. • Makes recommendations to executives on how to improve, design, and streamline applicable policies, procedures, and practices. • Manages external consultants accordingly. • Liaises with directors in other ALDI countries to facilitate the sharing of best practices. • Manages and communicates ALDI protocol with testing agencies and third party auditors. • Keeps up to date with all legal requirements in areas of responsibility. • Contributes to the International QA Steering Committee and participates in working groups as required. • Ensures appropriate processes are implemented to verify ALDI Private Label products are safe, legal and meeting the quality expectations of our customers. • Directs their team by ensuring that all projects and tasks meet business needs as well as expectations for quality and service. • Establishes team objectives that align with the overall company strategy. • Participates in National and Specialist Committees as required to establish best practice and business consistency. • Identifies and develops company-wide and individual initiatives for their team. • Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. • Other duties as assigned. Job-specific Competencies: Knowledge/Skills/Abilities • Consistently demonstrates the ALDI Acts Competencies as outlined for the role. • Extensive working knowledge of HACCP, HARPC, FSMA, FSVP and GFSI. • Diverse knowledge of inspection and control methods, techniques, and documentation. • Ability to read, analyze, and interpret common scientific and technical journals, regulatory reports and legal documents. • Ability to accurately assess risk and provide sound organizational recommendations that incorporate quality and regulatory guidelines and reflect the needs of the business. • Ability to effectively collaborate with the company executive team and senior leadership at suppliers and third-party partners. • Working knowledge of product formulations, development, scale-up, mass production and quality control activities. • Skilled at performing root-cause analysis and other problem-solving activities to identify effective corrective action and process improvements. • Excellent communication skills (written and verbal). • Strong computer skills including quality control applications, word processing, spreadsheets and databases as may be required Gives attention to detail and follows instruction. • Understands the history, strategy, organizational authority, interdependence of job duties, products, systems and services of the company. • Ability to develop rapport, trust and open communication that enhances the growth and job performance of direct reports. • Understands cost/benefit analysis. • Ability to recommend, interpret, and/or apply company policies and procedures. • Knowledge of products and services of the company. • Understands, recognizes, and effectively manages challenges by proactively working to decrease their impact and frequency. • Knowledge of accepted industry standards and practices. • Ability to thrive in a fast-paced work environment, consistently meeting deadlines and remaining calm under pressure. • Extensive working knowledge of HACCP, HARPC, FSMA, FSVP and GFSI. • Knowledge of inspection and control methods, techniques, and documentation. • Ability to read, analyze, and interpret common scientific and technical journals, regulatory reports and legal documents. • Ability to accurately assess risk and provide sound organizational recommendations that incorporate quality and regulatory guidelines and reflect the needs of the business. • Knowledge of product formulations, development, scale-up, mass production and quality control activities. • Strong computer skills including quality control applications, word processing, spreadsheets and databases. • Knowledge of Food Safety, Food Processing, applicable USDA and FDA Regulations, Food Allergens, Crisis Management, Food Fraud, Specification Development, Quality Standards, Quality Systems, Sanitary design and Environmental Monitoring, Good Manufacturing Practices, HACCP and GFSI Certification schemes. Education and Experience: • Bachelor's Degree required. • Bachelor's Degree (Master's preferred) in Science, Engineering or a related field preferred. • A minimum of 7-10 years Food Safety/Quality/Regulatory Compliance program execution. • Proven experience and skills in leading team members, developing careers, empowering team members to operate with a high level of influence and independence, providing functional direction while setting clear goals and expectations, and providing performance feedback to advance individual and team performance. • Must demonstrate thorough technical knowledge of Food Safety, Food Processing, applicable USDA and FDA Regulations, Food Allergens, Crisis Management, Food Fraud, Specification Development, Quality Standards, Quality Systems, Sanitary design and Environmental Monitoring, Good Manufacturing Practices (GMP), HACCP and GFSI Certification schemes. • Or, a combination of education and experience providing equivalent knowledge. Physical Requirements: • Work may be performed in an office, remote office or a combination of both where a computer and other office equipment may be used as needed to perform duties. • Regularly required to sit, reach, grasp, stand and move from one area to another. • Constantly and repeatedly use keyboard/mouse. • Occasionally required to push, pull, bend, lift and move up to 25 lbs. Travel: . click apply for full job details
May 27, 2024
Full time
Ready to lead an award-winning team? As an ALDI executive, you are responsible for driving and implementing the key initiatives that keep our customers happy and ensure our business model evolves with the needs of the company. Immerse yourself in a culture of collaboration and continuous improvement with our growing and thriving organization. Are you passionate about ensuring top-notch food safety and quality assurance? ALDI, one of America's fastest-growing retailer with an extensive array of private label products, is seeking a dynamic leader to fill the role of Director of Food Safety and Quality Assurance. This is your chance to spearhead the development and implementation of quality strategies that will shape the future of our organization. As the Director, you'll have the opportunity to drive innovation, maintain rigorous standards, and uphold our commitment to excellence in every aspect of our product offerings. Join us and be at the forefront of shaping the food industry landscape while enjoying the satisfaction of ensuring consumer trust and satisfaction. In this role the QA Director will lead the Food Safety and Quality Assurance function by defining, communicating, and coordinating the implementation of the organization's FSQA strategy to ensure that products are safe, legal and meet the quality expectations of our customers. The ideal candidate has extensive knowledge of FDA and USDA regulations and broad knowledge of Food Safety and Quality standards including GFSI, HACCP and Lean Six Sigma. Diverse knowledge of different product manufacturing technologies, ingredients, and methods as well as an educational background in Science or Engineering is preferred. Position Type: Full-Time Work Location: Batavia, IL Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. • Leads Quality Assurance, Food Safety and Regulatory Compliance at ALDI and is responsible for planning, developing, and directing all quality assurance, food safety and regulatory policies, programs, and initiatives in accordance with quality and regulatory guidelines and requirements. • Directly accountable for the quality strategy development, implementation, and performance of ALDI Private Label Products. • Reports to leadership on quality performance, incidents, and trends. • Recruits, trains and manages a team of high performing QA staff to drive continuous improvement throughout the organization using comprehensive risk assessment, clear goals and expectations, and a focus on data analysis to identify strategic opportunities for improvement. • Recruits, relocates, and recommends qualified employees for their team; determines the appropriate training methods/courses for new hires. • Determines the salary levels for newly-hired or transferred employees reporting to them according to the established company wage structure. • Understands the overarching company strategy, while communicating and modeling the core values of the organization to create a sense of teamwork and membership among employees. • Establishes, communicates and evaluates job responsibilities and performance expectations to their team to ensure mutual understanding of desired results. • Liaises with authorities as required and serves as communication liaison between department managers and upper management to assure understanding of goals, objectives, and opportunities for improvement. • Performs root-cause analysis and other problem solving activities in order to identify and recommend effective corrective actions and process improvements. • Reports to leadership on quality issues, trends, and losses. • Establishes and communicates procedures and standards with departments in their areas of responsibility. • Oversees the appropriate resolution of serious customer concerns. • Recommends actions based on identified trends from customer feedback. • Consults with executives on the development of their team's strategy. • Makes recommendations to executives on how to improve, design, and streamline applicable policies, procedures, and practices. • Manages external consultants accordingly. • Liaises with directors in other ALDI countries to facilitate the sharing of best practices. • Manages and communicates ALDI protocol with testing agencies and third party auditors. • Keeps up to date with all legal requirements in areas of responsibility. • Contributes to the International QA Steering Committee and participates in working groups as required. • Ensures appropriate processes are implemented to verify ALDI Private Label products are safe, legal and meeting the quality expectations of our customers. • Directs their team by ensuring that all projects and tasks meet business needs as well as expectations for quality and service. • Establishes team objectives that align with the overall company strategy. • Participates in National and Specialist Committees as required to establish best practice and business consistency. • Identifies and develops company-wide and individual initiatives for their team. • Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. • Other duties as assigned. Job-specific Competencies: Knowledge/Skills/Abilities • Consistently demonstrates the ALDI Acts Competencies as outlined for the role. • Extensive working knowledge of HACCP, HARPC, FSMA, FSVP and GFSI. • Diverse knowledge of inspection and control methods, techniques, and documentation. • Ability to read, analyze, and interpret common scientific and technical journals, regulatory reports and legal documents. • Ability to accurately assess risk and provide sound organizational recommendations that incorporate quality and regulatory guidelines and reflect the needs of the business. • Ability to effectively collaborate with the company executive team and senior leadership at suppliers and third-party partners. • Working knowledge of product formulations, development, scale-up, mass production and quality control activities. • Skilled at performing root-cause analysis and other problem-solving activities to identify effective corrective action and process improvements. • Excellent communication skills (written and verbal). • Strong computer skills including quality control applications, word processing, spreadsheets and databases as may be required Gives attention to detail and follows instruction. • Understands the history, strategy, organizational authority, interdependence of job duties, products, systems and services of the company. • Ability to develop rapport, trust and open communication that enhances the growth and job performance of direct reports. • Understands cost/benefit analysis. • Ability to recommend, interpret, and/or apply company policies and procedures. • Knowledge of products and services of the company. • Understands, recognizes, and effectively manages challenges by proactively working to decrease their impact and frequency. • Knowledge of accepted industry standards and practices. • Ability to thrive in a fast-paced work environment, consistently meeting deadlines and remaining calm under pressure. • Extensive working knowledge of HACCP, HARPC, FSMA, FSVP and GFSI. • Knowledge of inspection and control methods, techniques, and documentation. • Ability to read, analyze, and interpret common scientific and technical journals, regulatory reports and legal documents. • Ability to accurately assess risk and provide sound organizational recommendations that incorporate quality and regulatory guidelines and reflect the needs of the business. • Knowledge of product formulations, development, scale-up, mass production and quality control activities. • Strong computer skills including quality control applications, word processing, spreadsheets and databases. • Knowledge of Food Safety, Food Processing, applicable USDA and FDA Regulations, Food Allergens, Crisis Management, Food Fraud, Specification Development, Quality Standards, Quality Systems, Sanitary design and Environmental Monitoring, Good Manufacturing Practices, HACCP and GFSI Certification schemes. Education and Experience: • Bachelor's Degree required. • Bachelor's Degree (Master's preferred) in Science, Engineering or a related field preferred. • A minimum of 7-10 years Food Safety/Quality/Regulatory Compliance program execution. • Proven experience and skills in leading team members, developing careers, empowering team members to operate with a high level of influence and independence, providing functional direction while setting clear goals and expectations, and providing performance feedback to advance individual and team performance. • Must demonstrate thorough technical knowledge of Food Safety, Food Processing, applicable USDA and FDA Regulations, Food Allergens, Crisis Management, Food Fraud, Specification Development, Quality Standards, Quality Systems, Sanitary design and Environmental Monitoring, Good Manufacturing Practices (GMP), HACCP and GFSI Certification schemes. • Or, a combination of education and experience providing equivalent knowledge. Physical Requirements: • Work may be performed in an office, remote office or a combination of both where a computer and other office equipment may be used as needed to perform duties. • Regularly required to sit, reach, grasp, stand and move from one area to another. • Constantly and repeatedly use keyboard/mouse. • Occasionally required to push, pull, bend, lift and move up to 25 lbs. Travel: . click apply for full job details
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. As an Assistant Food and Beverage Manger at El Encanto, A Belmond Hotel, you will uphold the highest standards of service, ensuring that every guest has an exceptional and memorable dining experience. In this role, you'll deliver culinary excellence by showcasing local flavors and ingredients, and work closely with talented chefs and culinary teams to develop and execute menus that reflect the destination and highlight the best of the local cuisine. If you're looking to develop your skills and be part of the future of luxury, this is your moment. Requirements Directly supervises employees in the The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work. Exhibit a "hands on" approach to training, developing, and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations and feedback. Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail. Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed. Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment. Ensures the quality of food product, impeccable presentation, five-star service standards and guest relations standards. Comply with all hotel policies as noted in Employee Handbook. Ensures proper scheduling of team members-based business needs and communicates timely any changes or updates with team members. Follow up on labor standards based on business levels and work assignments daily. Ensures servers sections are done based on scheduled servers, runners, and attendants. Ensures proper set up of service stations before and during the service. Monitor seating pace and checks on table service detail constantly. Touch each table during meal periods and checks on satisfaction of guests. Is responsible for the cleanliness and tidiness of his/her uniform and personal hygiene. Acknowledge and receive guests in at the host stand. Taking pertinent information into the reservation platform. Guest name, phone number, amount in party and celebratory/allergy notes. Working engagement with guests not only table side, while working in the view of guests, ability to maintain eye contact with guests throughout resort. Also refer to 10,6,1 standard operation procedure. Ability to engage with guests over the phone and fulfill guest requests for reservations or property inquires over the phone. Maintain orderliness and cleanliness in all public areas, paying attention to details such as clean windows, empty trash containers, vacuumed carpets, swept patio floors, well-tended plants and fresh flower arrangements. Transport soiled dishes from dining room to kitchen and deposit them in proper placing. Clean all spillage during mealtime and at close. Assists team servers to deliver any tableside service including but not limited to serving plates, clearing plates, serving and removing glassware and performing water service. Ensures and holds daily line ups for each meal period; breakfast, lunch, and dinner 15 minutes before the meal period. Possess through knowledge of menu and the description of all dishes being served. Possess through knowledge of beverage and wine list and the description of all cocktails and wines being served. Responsible for efficient and smooth operation of Restaurant, Lounge, Bar and Pool Bar. Adhere to strict uniform and grooming standards, including nametags. Having thorough conversational knowledge of Hotel history and statistics Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests. Use utilities and resources in a responsible manner to control wastage. Communicate relevant information to the department and necessary departments, timely, as appropriate. Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately. Attend learning and development courses and complete eLearning modules, as required. Demonstrate and be a role model of Belmond's core values of Care, Confidence, Curiosity and Community. Benefits At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending. The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items. The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. This is your moment. Apply today! Salary $64,840 to $75,000
May 27, 2024
Full time
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. As an Assistant Food and Beverage Manger at El Encanto, A Belmond Hotel, you will uphold the highest standards of service, ensuring that every guest has an exceptional and memorable dining experience. In this role, you'll deliver culinary excellence by showcasing local flavors and ingredients, and work closely with talented chefs and culinary teams to develop and execute menus that reflect the destination and highlight the best of the local cuisine. If you're looking to develop your skills and be part of the future of luxury, this is your moment. Requirements Directly supervises employees in the The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work. Exhibit a "hands on" approach to training, developing, and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations and feedback. Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail. Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed. Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment. Ensures the quality of food product, impeccable presentation, five-star service standards and guest relations standards. Comply with all hotel policies as noted in Employee Handbook. Ensures proper scheduling of team members-based business needs and communicates timely any changes or updates with team members. Follow up on labor standards based on business levels and work assignments daily. Ensures servers sections are done based on scheduled servers, runners, and attendants. Ensures proper set up of service stations before and during the service. Monitor seating pace and checks on table service detail constantly. Touch each table during meal periods and checks on satisfaction of guests. Is responsible for the cleanliness and tidiness of his/her uniform and personal hygiene. Acknowledge and receive guests in at the host stand. Taking pertinent information into the reservation platform. Guest name, phone number, amount in party and celebratory/allergy notes. Working engagement with guests not only table side, while working in the view of guests, ability to maintain eye contact with guests throughout resort. Also refer to 10,6,1 standard operation procedure. Ability to engage with guests over the phone and fulfill guest requests for reservations or property inquires over the phone. Maintain orderliness and cleanliness in all public areas, paying attention to details such as clean windows, empty trash containers, vacuumed carpets, swept patio floors, well-tended plants and fresh flower arrangements. Transport soiled dishes from dining room to kitchen and deposit them in proper placing. Clean all spillage during mealtime and at close. Assists team servers to deliver any tableside service including but not limited to serving plates, clearing plates, serving and removing glassware and performing water service. Ensures and holds daily line ups for each meal period; breakfast, lunch, and dinner 15 minutes before the meal period. Possess through knowledge of menu and the description of all dishes being served. Possess through knowledge of beverage and wine list and the description of all cocktails and wines being served. Responsible for efficient and smooth operation of Restaurant, Lounge, Bar and Pool Bar. Adhere to strict uniform and grooming standards, including nametags. Having thorough conversational knowledge of Hotel history and statistics Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests. Use utilities and resources in a responsible manner to control wastage. Communicate relevant information to the department and necessary departments, timely, as appropriate. Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately. Attend learning and development courses and complete eLearning modules, as required. Demonstrate and be a role model of Belmond's core values of Care, Confidence, Curiosity and Community. Benefits At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending. The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items. The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. This is your moment. Apply today! Salary $64,840 to $75,000
Pay: $0 per year - $0 per year The Lodge Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager's key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers. Essential Daily Duties & Responsibilities: As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions. Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Ensures compliance of Pack Member participation training courses in Great Wolf University. Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction. Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets. Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed Experienced in driving business, revenue, control cost, guest satisfaction and employee engagement Demonstrated experience leading teams to achieve/exceed goals Strong attention to detail and time management skills Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS) Successful completion of criminal background check and drug screen Highly proficient with food safety and sanitation practices, rules and regulations Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Preferably 2 years in a similar role Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior management experience in hotel/resort industry Strong analytical skills - Understand and react appropriately to key business indicators Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
May 27, 2024
Full time
Pay: $0 per year - $0 per year The Lodge Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager's key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers. Essential Daily Duties & Responsibilities: As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions. Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Ensures compliance of Pack Member participation training courses in Great Wolf University. Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction. Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets. Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed Experienced in driving business, revenue, control cost, guest satisfaction and employee engagement Demonstrated experience leading teams to achieve/exceed goals Strong attention to detail and time management skills Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS) Successful completion of criminal background check and drug screen Highly proficient with food safety and sanitation practices, rules and regulations Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Preferably 2 years in a similar role Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior management experience in hotel/resort industry Strong analytical skills - Understand and react appropriately to key business indicators Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
DRG is looking for a Dynamic and Experienced Leader who has quick service restaurant (QSR) experience and wants to work for a fast-growing company, with tons of growth opportunities! DRG Offers: Profit Sharing/ Monthly and Quarterly Bonuses Salary up to $24.50 hourly DRG is looking for a Dynamic and Experienced Leader who wants to work for a fast growing company, with tons of opportunity for growth! A General Manager is a leader who is able to build a team and develop existing team of top performers by training and developing skills, providing clear, consistent direction, and recognizing individual and team contributions. A GM oversees recruiting, training, management, P&L, and overall operations of the restaurant to ensure excellent customer service, high quality foods, people development, food safety, store cleanliness, and maximum profitability. A GM also oversees communication, acts as a liaison with other leadership, and facilitates a focus on company's culture and values. Diversified Restaurant Group is a people first company! We pride ourselves on being a large company with a small company feel. Every person that works here is part of the DRG Family! What started as a 30-unit Taco Bell business in 2012, has since grown into a 240+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada along with Arby's restaurants in Alaska, California, and Nevada. We have more than 6,000 team members and continue to grow every day! Our CORE Values are simple: Respect Integrity Passion Accountability Commitment Teamwork What will YOU do? Identifying a team with high potential and developing them into leaders. Achieving and maintaining world class operations which includes a successful and well-developed crew and staff, pristine restaurants that serve excellent food, and strong financials. Maintaining and driving high standards and expectations around food quality, customer service, food safety, and store cleanliness by empowering teams in every restaurant he/she is responsible for. Having a clear understanding of and the ability to perform every job in the restaurant. Being held accountable for all aspects of their restaurants' performance and serving as ultimate decision-maker for their restaurants. Engaging in clear, consistent communications with field leadership and restaurant staff on a frequent basis. Demonstrating respect for individual team members and showing appreciation for their efforts and contributions. Building an effective team through training and development; and supplying meaningful and timely performance feedback. Ensuring the compliance of company policies and procedures. Maintaining consistent strong financial results. Are you Qualified? Must be 18 years or older. Education: High School Diploma. Experience: Two-years Restaurant experience required with proven lead experience on all shifts. Must have the ability to read, speak, comprehend, and write in English. Must maintain current Health Card according to state or local requirements. Must have reliable transportation. Must pass Criminal Background Check including MVR. Must be able to pass SERV Safe Certification Course and Exam. This position has an expected 50-hour work week. This position requires open availability (Open availability may be nights, weekends, holidays, varies depending on the needs of the business). DISCLAIMER: You are applying to Diversified Restaurant Group, a franchisee of Taco Bell and Arby's Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
May 26, 2024
Full time
DRG is looking for a Dynamic and Experienced Leader who has quick service restaurant (QSR) experience and wants to work for a fast-growing company, with tons of growth opportunities! DRG Offers: Profit Sharing/ Monthly and Quarterly Bonuses Salary up to $24.50 hourly DRG is looking for a Dynamic and Experienced Leader who wants to work for a fast growing company, with tons of opportunity for growth! A General Manager is a leader who is able to build a team and develop existing team of top performers by training and developing skills, providing clear, consistent direction, and recognizing individual and team contributions. A GM oversees recruiting, training, management, P&L, and overall operations of the restaurant to ensure excellent customer service, high quality foods, people development, food safety, store cleanliness, and maximum profitability. A GM also oversees communication, acts as a liaison with other leadership, and facilitates a focus on company's culture and values. Diversified Restaurant Group is a people first company! We pride ourselves on being a large company with a small company feel. Every person that works here is part of the DRG Family! What started as a 30-unit Taco Bell business in 2012, has since grown into a 240+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada along with Arby's restaurants in Alaska, California, and Nevada. We have more than 6,000 team members and continue to grow every day! Our CORE Values are simple: Respect Integrity Passion Accountability Commitment Teamwork What will YOU do? Identifying a team with high potential and developing them into leaders. Achieving and maintaining world class operations which includes a successful and well-developed crew and staff, pristine restaurants that serve excellent food, and strong financials. Maintaining and driving high standards and expectations around food quality, customer service, food safety, and store cleanliness by empowering teams in every restaurant he/she is responsible for. Having a clear understanding of and the ability to perform every job in the restaurant. Being held accountable for all aspects of their restaurants' performance and serving as ultimate decision-maker for their restaurants. Engaging in clear, consistent communications with field leadership and restaurant staff on a frequent basis. Demonstrating respect for individual team members and showing appreciation for their efforts and contributions. Building an effective team through training and development; and supplying meaningful and timely performance feedback. Ensuring the compliance of company policies and procedures. Maintaining consistent strong financial results. Are you Qualified? Must be 18 years or older. Education: High School Diploma. Experience: Two-years Restaurant experience required with proven lead experience on all shifts. Must have the ability to read, speak, comprehend, and write in English. Must maintain current Health Card according to state or local requirements. Must have reliable transportation. Must pass Criminal Background Check including MVR. Must be able to pass SERV Safe Certification Course and Exam. This position has an expected 50-hour work week. This position requires open availability (Open availability may be nights, weekends, holidays, varies depending on the needs of the business). DISCLAIMER: You are applying to Diversified Restaurant Group, a franchisee of Taco Bell and Arby's Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Starting wage of up to $18.75 / hour is based on availability and experience! DRG is looking for energized and motivated individuals who want to work for a fast growing company, with tons of opportunity for growth! As an Assistant Manager, you will support the restaurant and General Manager by managing great shifts and assists in completing administrative duties. In the absence of the General Manager you provide the leadership necessary to make sure the restaurant consistently operates to brand standards. Assistant Managers should have strong leadership qualities and organizational skills with a confident, professional manner, and can give clear detailed instructions, exhibit strong time management skills and good problem-solving and decision-making skills. Diversified Restaurant Group is a people first company! We pride ourselves on being a large company with a small company feel. Every person that works here is part of the DRG Family! What started as a 30-unit Taco Bell business in 2012, has since grown into a 240+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada along with Arby's restaurants in Alaska, California, and Nevada. We have more than 6,000 team members and continue to grow every day! Our CORE Values are simple: Respect Integrity Passion Accountability Commitment Teamwork What will YOU do? Having a clear understanding of and the ability to perform every job in the restaurant. Oversees team members and Shift Managers to ensure they complete all assigned duties and consistently serve safe, high quality food in a timely, friendly manner. Ensure the restaurant is a safe place for team members to work and customers to visit. Ensure all team member training and certifications are completed to plan. Ensure all health and safety standards are always followed, making sure the restaurant adheres to all state and local regulations. Assist in development of Shift Managers and Future Leaders. Assist the General Manager with restaurant maintenance. Assist the General Manager with finding, interviewing, hiring, and onboarding future team members. Assist General Manager in maintaining consistent strong financial results. Are you Qualified? Must be 18 years or older. Experience: Two-years Restaurant experience required with proven lead experience on all shifts Education: High School Diploma Must have the ability to read, speak, comprehend, and write in English. Must maintain current Health Card according to state or local requirements. Must have reliable transportation. Must pass Criminal Background Check including MVR. Must be able to pass SERV Safe Certification Course and Exam. This position has an expected 50-hour work week. This position requires open availability (Open availability may be nights, weekends, holidays, varies depending on the needs of the business). DISCLAIMER: You are applying to Diversified Restaurant Group, a franchisee of Taco Bell and Arby's Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
May 26, 2024
Full time
Starting wage of up to $18.75 / hour is based on availability and experience! DRG is looking for energized and motivated individuals who want to work for a fast growing company, with tons of opportunity for growth! As an Assistant Manager, you will support the restaurant and General Manager by managing great shifts and assists in completing administrative duties. In the absence of the General Manager you provide the leadership necessary to make sure the restaurant consistently operates to brand standards. Assistant Managers should have strong leadership qualities and organizational skills with a confident, professional manner, and can give clear detailed instructions, exhibit strong time management skills and good problem-solving and decision-making skills. Diversified Restaurant Group is a people first company! We pride ourselves on being a large company with a small company feel. Every person that works here is part of the DRG Family! What started as a 30-unit Taco Bell business in 2012, has since grown into a 240+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada along with Arby's restaurants in Alaska, California, and Nevada. We have more than 6,000 team members and continue to grow every day! Our CORE Values are simple: Respect Integrity Passion Accountability Commitment Teamwork What will YOU do? Having a clear understanding of and the ability to perform every job in the restaurant. Oversees team members and Shift Managers to ensure they complete all assigned duties and consistently serve safe, high quality food in a timely, friendly manner. Ensure the restaurant is a safe place for team members to work and customers to visit. Ensure all team member training and certifications are completed to plan. Ensure all health and safety standards are always followed, making sure the restaurant adheres to all state and local regulations. Assist in development of Shift Managers and Future Leaders. Assist the General Manager with restaurant maintenance. Assist the General Manager with finding, interviewing, hiring, and onboarding future team members. Assist General Manager in maintaining consistent strong financial results. Are you Qualified? Must be 18 years or older. Experience: Two-years Restaurant experience required with proven lead experience on all shifts Education: High School Diploma Must have the ability to read, speak, comprehend, and write in English. Must maintain current Health Card according to state or local requirements. Must have reliable transportation. Must pass Criminal Background Check including MVR. Must be able to pass SERV Safe Certification Course and Exam. This position has an expected 50-hour work week. This position requires open availability (Open availability may be nights, weekends, holidays, varies depending on the needs of the business). DISCLAIMER: You are applying to Diversified Restaurant Group, a franchisee of Taco Bell and Arby's Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
SUMMARY: The General Manager is responsible for maintaining systems and procedures for all aspects of the Food Nutrition /Dining Program for which he/she oversees. The program services a student enrollment of 2,499 or less. The Manager will ensure that all guidelines, relating to the NSLP, are adhered to in all schools, consistently. Stay current with USDA regulations and ensure menus and processes are in compliance at all times. ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES: Maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development using Whitsons approved systems and policies Manages program within all budgetary guidelines established by Whitsons. Motivates, trains, and manages subordinate Team Members. Provide the necessary tools for the team to perform at satisfactory level. Maintain a harmonious working relationship with Team by demonstrating consistent and equitable treatment for all Team Members consistently in accordance with Company policies. Ensures compliance with applicable health regulations and ordinances and that all schools are prepared for any state or local board of health inspection. Develops budgets and operational financial forecasts and is able to explain variances. Responsible for accounting and documenting accurately all financial components. Ensures that requirements for appropriate sanitation and safety levels in respective areas are met and staff adequately trained. Coordinates and supervises all production, merchandising, quality and cost control, labor management and Team Member training. Recruits, hires, develops and retains team using Company required systems, procedures and policies. Participates in all wellness and nutrition committees and meetings. Must spend 80% of workday in the schools observing and supporting team. Conducts recurring inventory; maintaining records to comply with Whitsons, government and accrediting agency standards. Controls all expenses such as food cost, labor cost and operating expenses while providing exceptional customer service. Manages all purchasing and utilization of government commodities including processed goods. Prepares location for internal QA audit by using the "Check Yes" tools. Executes all marketing promotions applicable to the district according to the marketing calendar. Ensures marketing, merchandising in place effectually and current at all times. Maintains an 80% or above score on the Whitsons Internal Audit and shows increased improvement each year. Adhere to all company and district policies and ensure that entire team understands and follows them. ADDITIONAL DUTIES AND RESPONSIBILITIES: Coordinates activities with other internal departments, participates in management team meetings, interfaces with Vendors and key service users within client organization. Ensures marketing, merchandising in place effectually and current at all times. Looks for opportunities to implement new products and services which support sales growth and client retention Monthly or bi-monthly communications to the client and DM, highlighting activity on a monthly basis including any financial information requested by client. Manages collections from catering/events and client billings. This includes delivering the client invoices for monthly or weekly business billings within 4 hours of receiving and managing the process of collections with the support of AR and supervisors. Collects all event payments upon delivery with no credit extended, unless event is paid by client's office or department. When required (invoice past due) communicates directly to customers via phone or email. Conducts monthly cook meetings with secondary leads/cooks regarding menu offerings Create advisory group and/or attend any PTO/District administrative meetings which will assist in driving sales and participation. Performs additional duties as assigned by District Manager from time to time. Education: Bachelors degree or equivalent with concentration in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business or a related field. OR Bachelors degree or equivalent with any academic major AND a state recognized certificate in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, or business. OR Associates degree or equivalent with concentration in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business or a related field AND at least one year of relevant school nutrition programs experience. OR High School diploma or GED AND at least Five (5) years experience in school nutrition programs. Certifications: ServSafe Mandatory- Local food safety certification if required in jurisdiction of employment. Must be knowledgeable of all local health and food safety ordinances. Computer Skills: Proficiency in all Microsoft Office applications is required. Must be able to communicate electronically through use of email and other similar computer platforms. Able to learn new programs easily and quickly. Other Qualifications, Experience: 3 years' experience in Food Service Management as a Manager/Director required. Minimum 1 year experience in K-12 programs required. Strong interest in school nutrition program development. Culinary background is required - Must have a passion and an interest in food Working knowledge of cooking procedures and recipe adherence and scaling. Must have demonstrated experience developing talent and managing multiple priorities Must be able to use "critical thinking" skills in order to resolve problems or would result in improving program overall. Ability to effectively communicate verbally, electronically and written with clients, parents, students and support staff. Must possess excellent time management and organizational skills Bilingual Spanish is highly desirable. Required Competencies: Communication Effectively write, present and transfer ideas and information for the advancement of individual and company performance. Customer Focus Act in the best interest of the customer, both internal and external. Innovation Create new ideas, processes or products which when implemented lead to positive effective change. Organization Leadership Apply strategic thinking, prioritization and decision-making to drive results. PHYSICAL DEMANDS OF THE JOB: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently required Sit, walk, talk and hear Use hands and fingers to feel, handle, or operate objects, tools, or controls and reach with hands and arms. Be standing on feet majority of the workday in addition to walking back and forth. Lift and/or move up to 40 pounds. Lifting while turning side to side is sometimes necessary. Specific vision abilities required by this job include close vision and the ability to adjust focus. Position may require extended hours including evenings and/or weekends, travel to multiple work sites and occasional out-of-district travel. Must be able to drive his/her own vehicle to other work sites. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
May 25, 2024
Full time
SUMMARY: The General Manager is responsible for maintaining systems and procedures for all aspects of the Food Nutrition /Dining Program for which he/she oversees. The program services a student enrollment of 2,499 or less. The Manager will ensure that all guidelines, relating to the NSLP, are adhered to in all schools, consistently. Stay current with USDA regulations and ensure menus and processes are in compliance at all times. ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES: Maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development using Whitsons approved systems and policies Manages program within all budgetary guidelines established by Whitsons. Motivates, trains, and manages subordinate Team Members. Provide the necessary tools for the team to perform at satisfactory level. Maintain a harmonious working relationship with Team by demonstrating consistent and equitable treatment for all Team Members consistently in accordance with Company policies. Ensures compliance with applicable health regulations and ordinances and that all schools are prepared for any state or local board of health inspection. Develops budgets and operational financial forecasts and is able to explain variances. Responsible for accounting and documenting accurately all financial components. Ensures that requirements for appropriate sanitation and safety levels in respective areas are met and staff adequately trained. Coordinates and supervises all production, merchandising, quality and cost control, labor management and Team Member training. Recruits, hires, develops and retains team using Company required systems, procedures and policies. Participates in all wellness and nutrition committees and meetings. Must spend 80% of workday in the schools observing and supporting team. Conducts recurring inventory; maintaining records to comply with Whitsons, government and accrediting agency standards. Controls all expenses such as food cost, labor cost and operating expenses while providing exceptional customer service. Manages all purchasing and utilization of government commodities including processed goods. Prepares location for internal QA audit by using the "Check Yes" tools. Executes all marketing promotions applicable to the district according to the marketing calendar. Ensures marketing, merchandising in place effectually and current at all times. Maintains an 80% or above score on the Whitsons Internal Audit and shows increased improvement each year. Adhere to all company and district policies and ensure that entire team understands and follows them. ADDITIONAL DUTIES AND RESPONSIBILITIES: Coordinates activities with other internal departments, participates in management team meetings, interfaces with Vendors and key service users within client organization. Ensures marketing, merchandising in place effectually and current at all times. Looks for opportunities to implement new products and services which support sales growth and client retention Monthly or bi-monthly communications to the client and DM, highlighting activity on a monthly basis including any financial information requested by client. Manages collections from catering/events and client billings. This includes delivering the client invoices for monthly or weekly business billings within 4 hours of receiving and managing the process of collections with the support of AR and supervisors. Collects all event payments upon delivery with no credit extended, unless event is paid by client's office or department. When required (invoice past due) communicates directly to customers via phone or email. Conducts monthly cook meetings with secondary leads/cooks regarding menu offerings Create advisory group and/or attend any PTO/District administrative meetings which will assist in driving sales and participation. Performs additional duties as assigned by District Manager from time to time. Education: Bachelors degree or equivalent with concentration in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business or a related field. OR Bachelors degree or equivalent with any academic major AND a state recognized certificate in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, or business. OR Associates degree or equivalent with concentration in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business or a related field AND at least one year of relevant school nutrition programs experience. OR High School diploma or GED AND at least Five (5) years experience in school nutrition programs. Certifications: ServSafe Mandatory- Local food safety certification if required in jurisdiction of employment. Must be knowledgeable of all local health and food safety ordinances. Computer Skills: Proficiency in all Microsoft Office applications is required. Must be able to communicate electronically through use of email and other similar computer platforms. Able to learn new programs easily and quickly. Other Qualifications, Experience: 3 years' experience in Food Service Management as a Manager/Director required. Minimum 1 year experience in K-12 programs required. Strong interest in school nutrition program development. Culinary background is required - Must have a passion and an interest in food Working knowledge of cooking procedures and recipe adherence and scaling. Must have demonstrated experience developing talent and managing multiple priorities Must be able to use "critical thinking" skills in order to resolve problems or would result in improving program overall. Ability to effectively communicate verbally, electronically and written with clients, parents, students and support staff. Must possess excellent time management and organizational skills Bilingual Spanish is highly desirable. Required Competencies: Communication Effectively write, present and transfer ideas and information for the advancement of individual and company performance. Customer Focus Act in the best interest of the customer, both internal and external. Innovation Create new ideas, processes or products which when implemented lead to positive effective change. Organization Leadership Apply strategic thinking, prioritization and decision-making to drive results. PHYSICAL DEMANDS OF THE JOB: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently required Sit, walk, talk and hear Use hands and fingers to feel, handle, or operate objects, tools, or controls and reach with hands and arms. Be standing on feet majority of the workday in addition to walking back and forth. Lift and/or move up to 40 pounds. Lifting while turning side to side is sometimes necessary. Specific vision abilities required by this job include close vision and the ability to adjust focus. Position may require extended hours including evenings and/or weekends, travel to multiple work sites and occasional out-of-district travel. Must be able to drive his/her own vehicle to other work sites. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Summary Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers those with textured hair from feeling their best. In our hands, a simple blow-out becomes an affordable mini-luxury that not only makes our clients feel uniquely beautiful but will forever change the standards of the beauty industry. Description Pride. Growth. Beauty. Community. Welcome to a new way to work. At Pressed Roots, our Assistant Studio Managers are entrusted to serve as a liaison for clients, employees, and the Studio Manager, while also assisting with leadership tasks and operational responsibilities at the front desk. You will also master the knowledge and skills needed to eventually run your own Pressed Roots franchise, cultivate new business, and develop a team. Report directly to the Studio Manager and assist with leadership tasks Serve as liaison amongst clients, employees, and studio manager Mentor, guide, and inspire all employees (stylists & front desk) on a daily basis Organize and execute shop flow between Clients and staff in a positive manner Serve as subject matter expert in the reservation system Represent and lead from Pressed Roots Core Values Fill in for Studio Manager in time of absence Invest time in your people. Identify and mentor the future leaders of our organization. Coach and give feedback as necessary for all team members, ensuring Pressed Roots standards are being met at all times. Build relationships with Pressed Roots' clientele, ensuring that our clients experience only the best every visit. Help to maximize the shop's financial potential. Understand and assist with optimizing your shop's P&L. Work with Studio Manager to resolve employee relations and customer issues ensuring the company is protected against liability with a mindfulness of studio morale and culture. Perform daily and weekly inventory, and maintain ordering levels. Perform weekly reports on studio effectiveness and efficiency - including pulling and distributing weekly stylist reports. Other duties as assigned by management. Requirements Qualifications 2-4 years experience working as an assistant manager and/or leading a team Proven record of leadership experience and success in the role Experience in a fast-paced service environment Consistently delivers remarkable customer service and has a genuine passion for quality Experience developing a team Inventory and scheduling experience Proven track record in growing sales Salon experience and Texas cosmetology license Pressed Roots follows all applicable federal, state, and local laws in regards to background checks. Benefits PTO Tips and Bonus potential Health insurance Paid training Opportunities for advancement Referral program Professional development assistance
May 20, 2024
Full time
Summary Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers those with textured hair from feeling their best. In our hands, a simple blow-out becomes an affordable mini-luxury that not only makes our clients feel uniquely beautiful but will forever change the standards of the beauty industry. Description Pride. Growth. Beauty. Community. Welcome to a new way to work. At Pressed Roots, our Assistant Studio Managers are entrusted to serve as a liaison for clients, employees, and the Studio Manager, while also assisting with leadership tasks and operational responsibilities at the front desk. You will also master the knowledge and skills needed to eventually run your own Pressed Roots franchise, cultivate new business, and develop a team. Report directly to the Studio Manager and assist with leadership tasks Serve as liaison amongst clients, employees, and studio manager Mentor, guide, and inspire all employees (stylists & front desk) on a daily basis Organize and execute shop flow between Clients and staff in a positive manner Serve as subject matter expert in the reservation system Represent and lead from Pressed Roots Core Values Fill in for Studio Manager in time of absence Invest time in your people. Identify and mentor the future leaders of our organization. Coach and give feedback as necessary for all team members, ensuring Pressed Roots standards are being met at all times. Build relationships with Pressed Roots' clientele, ensuring that our clients experience only the best every visit. Help to maximize the shop's financial potential. Understand and assist with optimizing your shop's P&L. Work with Studio Manager to resolve employee relations and customer issues ensuring the company is protected against liability with a mindfulness of studio morale and culture. Perform daily and weekly inventory, and maintain ordering levels. Perform weekly reports on studio effectiveness and efficiency - including pulling and distributing weekly stylist reports. Other duties as assigned by management. Requirements Qualifications 2-4 years experience working as an assistant manager and/or leading a team Proven record of leadership experience and success in the role Experience in a fast-paced service environment Consistently delivers remarkable customer service and has a genuine passion for quality Experience developing a team Inventory and scheduling experience Proven track record in growing sales Salon experience and Texas cosmetology license Pressed Roots follows all applicable federal, state, and local laws in regards to background checks. Benefits PTO Tips and Bonus potential Health insurance Paid training Opportunities for advancement Referral program Professional development assistance
Job Description DUTIES AND RESPONSIBILITIES All Vino Volo positions, including the General Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times. We invite you to embrace our family culture by following the Vino Volo core values: Be Extraordinary, Cultivate Community, Plant and Grow, and Share the Wine. The General Manager will provide 100% support and commitment to achieving the company's strategic goals including profitable growth, guest satisfaction and associate engagement. The General Manager is responsible for ensuring that their team surprises and delights Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge, or in the retail section of the restaurant. The General Manager strives to develop and mentor the their team, acting as a role model and a teacher. The primary goals of the General Manager are to lead and coach his or her team to 1) impress customers with the quality of the Vino Volo experience; and 2) sell flights, glasses, food pairings and retail bottles of wine to these same customers. Functions include, but are not limited to the following areas: People Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning. • Must love and support your TEAM! • Deliver and coach employees to charm and captivate customers with a service level they have never-before experienced at an airport, and rarely ever encountered at stores or wine bars outside the airport • Inspire and mentor all team members to reach their full potential. Develop bench strength for all positions within your location, ensuring upward mobility for high performing team members. • Consistently recognize team members when they excel. Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures, using the progressive discipline process when performance expectations are not met. • Source high potential candidates using variety of recruiting avenues. Ensure each candidate is screened using approved interview guides. • Ensure all direct reports complete all compliance based and brand specific training by the due date. • Set clear performance goals and expectations for your team that meet Vino Volo's approach to wine, service, and sales. Following up consistently, providing feedback on an ongoing basis. • Ensure performance evaluations and disciplinary actions are delivered on a timely basis. • Drive associate engagement through a variety of methods, including the annual Speak Up! Survey. Be an active listener and leader, holding regularly scheduled meetings to access the teams moral and making necessary adjustments to action plans, as needed. • Leading shifts when necessary Operational Excellence Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in mind. • Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and service, responding to guests with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests. • Engage customers in an approachable but sophisticated manner and help them to discover and fall in love with Vino Volo's wines, making them want to buy these wines by the bottle. Create a relaxed, refined, and enjoyable environment for customers - a pleasant contrast to the stresses, noise, and crowds of the airport. • Listen and empathize with customers, with a focus on gently and persuasively up-selling them on bottles of wine or enrollment in Vino Volo's loyalty program and wine club. • Role model the behaviors and service expectations you have of your team. • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. • Be a visible presence. Available to members of the team, guests, and airport partners. Monitor the performance of your team and operational systems. • Must create a culture where poor health and brand partner inspections are unacceptable. • Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. • Ensure consistent high quality of food preparation and service. • Ensure all opening and closing checklist are being used and take appropriate disciplinary action when they are not. • Verify that all nightly, weekly, and monthly closing procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry. • Creating and printing daily menus, organizing "flights of the day", and generally managing the offering of the customer in accordance with Company standards • Ensuring that all collateral materials including but not limited to menus, wine discovery books, flight blotters, merchandise tags, and point of purchase materials are up-to-date, attractively displayed and accurate Profitable Growth Drive top line sales and profitability • Analyze financial data on a daily basis and take appropriate action to maintain profitability. • Ensure schedules are written to maximize sales and ensure guest satisfaction. Labor and payroll goals, as a percentage of sales, must be achieved. • Maintain an acceptable food cost percentage by oversight food and beverage purchasing, quality and cost control. • Ensure all recipe and portioning standards are being followed to minimize costs. • Monitor supply purchases, utility usage and miscellaneous expenditures, making adjustments as necessary to ensure profitability. • Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures. • Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets. • Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or associate is injured. • Review financial information frequently with your team to assist with achieving financial goals. All managers are required to know the cost and budget goals. Innovation Identify opportunities and solve them. • Must have a thorough understanding of all hardware and software systems that are used. This includes inventory, purchasing, forecasting, scheduling and time keeping, email, and electronic filing systems. • Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations. • In response to key observations, you must be innovative and collaborative in driving departmental success. Productivity Maximize resources to improve process and grow the business. • Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts. • Self-driven, work independently, and always do the right thing even when nobody is looking. • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. • Must be able to sustain performance under conditions of stress-such as tight deadlines and detailed questioning. Effective Communication Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Role model and provide accessibility to all staff for open communication, leadership, direction, and motivation. • Open-minded to feedback. • Must have sufficient self-confidence, poise, charisma, and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions. • Must demonstrate the ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of patrons and team members present. • Must exhibit leadership courage and the ability to coach up as well as coach direct reports.
May 20, 2024
Full time
Job Description DUTIES AND RESPONSIBILITIES All Vino Volo positions, including the General Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times. We invite you to embrace our family culture by following the Vino Volo core values: Be Extraordinary, Cultivate Community, Plant and Grow, and Share the Wine. The General Manager will provide 100% support and commitment to achieving the company's strategic goals including profitable growth, guest satisfaction and associate engagement. The General Manager is responsible for ensuring that their team surprises and delights Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge, or in the retail section of the restaurant. The General Manager strives to develop and mentor the their team, acting as a role model and a teacher. The primary goals of the General Manager are to lead and coach his or her team to 1) impress customers with the quality of the Vino Volo experience; and 2) sell flights, glasses, food pairings and retail bottles of wine to these same customers. Functions include, but are not limited to the following areas: People Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning. • Must love and support your TEAM! • Deliver and coach employees to charm and captivate customers with a service level they have never-before experienced at an airport, and rarely ever encountered at stores or wine bars outside the airport • Inspire and mentor all team members to reach their full potential. Develop bench strength for all positions within your location, ensuring upward mobility for high performing team members. • Consistently recognize team members when they excel. Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures, using the progressive discipline process when performance expectations are not met. • Source high potential candidates using variety of recruiting avenues. Ensure each candidate is screened using approved interview guides. • Ensure all direct reports complete all compliance based and brand specific training by the due date. • Set clear performance goals and expectations for your team that meet Vino Volo's approach to wine, service, and sales. Following up consistently, providing feedback on an ongoing basis. • Ensure performance evaluations and disciplinary actions are delivered on a timely basis. • Drive associate engagement through a variety of methods, including the annual Speak Up! Survey. Be an active listener and leader, holding regularly scheduled meetings to access the teams moral and making necessary adjustments to action plans, as needed. • Leading shifts when necessary Operational Excellence Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in mind. • Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and service, responding to guests with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests. • Engage customers in an approachable but sophisticated manner and help them to discover and fall in love with Vino Volo's wines, making them want to buy these wines by the bottle. Create a relaxed, refined, and enjoyable environment for customers - a pleasant contrast to the stresses, noise, and crowds of the airport. • Listen and empathize with customers, with a focus on gently and persuasively up-selling them on bottles of wine or enrollment in Vino Volo's loyalty program and wine club. • Role model the behaviors and service expectations you have of your team. • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. • Be a visible presence. Available to members of the team, guests, and airport partners. Monitor the performance of your team and operational systems. • Must create a culture where poor health and brand partner inspections are unacceptable. • Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. • Ensure consistent high quality of food preparation and service. • Ensure all opening and closing checklist are being used and take appropriate disciplinary action when they are not. • Verify that all nightly, weekly, and monthly closing procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry. • Creating and printing daily menus, organizing "flights of the day", and generally managing the offering of the customer in accordance with Company standards • Ensuring that all collateral materials including but not limited to menus, wine discovery books, flight blotters, merchandise tags, and point of purchase materials are up-to-date, attractively displayed and accurate Profitable Growth Drive top line sales and profitability • Analyze financial data on a daily basis and take appropriate action to maintain profitability. • Ensure schedules are written to maximize sales and ensure guest satisfaction. Labor and payroll goals, as a percentage of sales, must be achieved. • Maintain an acceptable food cost percentage by oversight food and beverage purchasing, quality and cost control. • Ensure all recipe and portioning standards are being followed to minimize costs. • Monitor supply purchases, utility usage and miscellaneous expenditures, making adjustments as necessary to ensure profitability. • Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures. • Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets. • Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or associate is injured. • Review financial information frequently with your team to assist with achieving financial goals. All managers are required to know the cost and budget goals. Innovation Identify opportunities and solve them. • Must have a thorough understanding of all hardware and software systems that are used. This includes inventory, purchasing, forecasting, scheduling and time keeping, email, and electronic filing systems. • Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations. • In response to key observations, you must be innovative and collaborative in driving departmental success. Productivity Maximize resources to improve process and grow the business. • Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts. • Self-driven, work independently, and always do the right thing even when nobody is looking. • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. • Must be able to sustain performance under conditions of stress-such as tight deadlines and detailed questioning. Effective Communication Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Role model and provide accessibility to all staff for open communication, leadership, direction, and motivation. • Open-minded to feedback. • Must have sufficient self-confidence, poise, charisma, and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions. • Must demonstrate the ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of patrons and team members present. • Must exhibit leadership courage and the ability to coach up as well as coach direct reports.
Summary Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers those with textured hair from feeling their best. In our hands, a simple blow-out becomes an affordable mini-luxury that not only makes our clients feel uniquely beautiful but will forever change the standards of the beauty industry. Description Pride. Growth. Beauty. Community. Welcome to a new way to work. At Pressed Roots, our Assistant Studio Managers are entrusted to serve as a liaison for clients, employees, and the Studio Manager, while also assisting with leadership tasks and operational responsibilities at the front desk. You will also master the knowledge and skills needed to eventually run your own Pressed Roots franchise, cultivate new business, and develop a team. Report directly to the Studio Manager and assist with leadership tasks Serve as liaison amongst clients, employees, and studio manager Mentor, guide, and inspire all employees (stylists & front desk) on a daily basis Organize and execute shop flow between Clients and staff in a positive manner Serve as subject matter expert in the reservation system Represent and lead from Pressed Roots Core Values Fill in for Studio Manager in time of absence Invest time in your people. Identify and mentor the future leaders of our organization. Coach and give feedback as necessary for all team members, ensuring Pressed Roots standards are being met at all times. Build relationships with Pressed Roots' clientele, ensuring that our clients experience only the best every visit. Help to maximize the shop's financial potential. Understand and assist with optimizing your shop's P&L. Work with Studio Manager to resolve employee relations and customer issues ensuring the company is protected against liability with a mindfulness of studio morale and culture. Perform daily and weekly inventory, and maintain ordering levels. Perform weekly reports on studio effectiveness and efficiency - including pulling and distributing weekly stylist reports. Other duties as assigned by management. Requirements Qualifications 2-4 years experience working as an assistant manager and/or leading a team Proven record of leadership experience and success in the role Experience in a fast-paced service environment Consistently delivers remarkable customer service and has a genuine passion for quality Experience developing a team Inventory and scheduling experience Proven track record in growing sales Salon experience and Texas cosmetology license Pressed Roots follows all applicable federal, state, and local laws in regards to background checks. Benefits PTO Tips and Bonus potential Health insurance Paid training Opportunities for advancement Referral program Professional development assistance
May 20, 2024
Full time
Summary Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers those with textured hair from feeling their best. In our hands, a simple blow-out becomes an affordable mini-luxury that not only makes our clients feel uniquely beautiful but will forever change the standards of the beauty industry. Description Pride. Growth. Beauty. Community. Welcome to a new way to work. At Pressed Roots, our Assistant Studio Managers are entrusted to serve as a liaison for clients, employees, and the Studio Manager, while also assisting with leadership tasks and operational responsibilities at the front desk. You will also master the knowledge and skills needed to eventually run your own Pressed Roots franchise, cultivate new business, and develop a team. Report directly to the Studio Manager and assist with leadership tasks Serve as liaison amongst clients, employees, and studio manager Mentor, guide, and inspire all employees (stylists & front desk) on a daily basis Organize and execute shop flow between Clients and staff in a positive manner Serve as subject matter expert in the reservation system Represent and lead from Pressed Roots Core Values Fill in for Studio Manager in time of absence Invest time in your people. Identify and mentor the future leaders of our organization. Coach and give feedback as necessary for all team members, ensuring Pressed Roots standards are being met at all times. Build relationships with Pressed Roots' clientele, ensuring that our clients experience only the best every visit. Help to maximize the shop's financial potential. Understand and assist with optimizing your shop's P&L. Work with Studio Manager to resolve employee relations and customer issues ensuring the company is protected against liability with a mindfulness of studio morale and culture. Perform daily and weekly inventory, and maintain ordering levels. Perform weekly reports on studio effectiveness and efficiency - including pulling and distributing weekly stylist reports. Other duties as assigned by management. Requirements Qualifications 2-4 years experience working as an assistant manager and/or leading a team Proven record of leadership experience and success in the role Experience in a fast-paced service environment Consistently delivers remarkable customer service and has a genuine passion for quality Experience developing a team Inventory and scheduling experience Proven track record in growing sales Salon experience and Texas cosmetology license Pressed Roots follows all applicable federal, state, and local laws in regards to background checks. Benefits PTO Tips and Bonus potential Health insurance Paid training Opportunities for advancement Referral program Professional development assistance
Senior Dining Association Inc.
San Francisco, California
Salary:$70,000 - $80,000 Other Forms of Compensation: $2,000 sign on bonus Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century. Embedded in our culture, we deliver exceptional service and aim to be the best part of someone's day.The commitment of our team members to these core principles makes us an industry leader and an employer of choice for hospitality professionals. Everything we do means more when it's served with care. The exceptional care and culinary artistry of our team members is nurtured by training, developing, and recognizing our greatest asset - our people. This approach makes the Morrison Living difference. Join us and discover how we build community one meal at a time. Job Summary Summary: As a Dining Services Manager I, you will manage a team of food service professionals and will be responsible for the overall service in the main dining room as well as special functions. Additionally, you will assist with maintaining interdepartmental relations and integrating the dining service department with the facility plan of operation. Essential Duties and Responsibilities: Oversees dining services operations of a small to medium volume location. Interacts with customers and resolves customer complaints in a friendly and service oriented manner. Assists with profit and loss and budgeting as it pertains to this account. Works with the Chef and management team in creating menus and providing top quality food. Assists in the responsibility for all food service-related activities and be primarily involved in meal services in a seated dining room setting; including quality improvement, sanitation, infection control and all facility-related activities. Assists with the rollout of new culinary programs in conjunction with marketing and culinary team. Assists with the preparation of quarterly reports for client presentation. Works with marketing and culinary department to increase sales by innovations and food quality. Communicates with the culinary department to ensure the food programs reflect the vision of the company. Performs other duties as assigned. Qualifications: 2 years of food service supervisory or lead experience. Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. Waited table and catering experience is preferred. Possess general hospitality knowledge and interest in sustainability and sustainable food practices. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. ServSafe Certification is preferred. Associate's degree is preferred. Apply to Morrison Living today! Morrison Living is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer.At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Associates at Morrison Living are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Applications are accepted on an ongoing basis. Morrison Living maintains a drug-free workplace. Req ID: Morrison Living Caitlin Pham req_classification
May 13, 2024
Full time
Salary:$70,000 - $80,000 Other Forms of Compensation: $2,000 sign on bonus Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century. Embedded in our culture, we deliver exceptional service and aim to be the best part of someone's day.The commitment of our team members to these core principles makes us an industry leader and an employer of choice for hospitality professionals. Everything we do means more when it's served with care. The exceptional care and culinary artistry of our team members is nurtured by training, developing, and recognizing our greatest asset - our people. This approach makes the Morrison Living difference. Join us and discover how we build community one meal at a time. Job Summary Summary: As a Dining Services Manager I, you will manage a team of food service professionals and will be responsible for the overall service in the main dining room as well as special functions. Additionally, you will assist with maintaining interdepartmental relations and integrating the dining service department with the facility plan of operation. Essential Duties and Responsibilities: Oversees dining services operations of a small to medium volume location. Interacts with customers and resolves customer complaints in a friendly and service oriented manner. Assists with profit and loss and budgeting as it pertains to this account. Works with the Chef and management team in creating menus and providing top quality food. Assists in the responsibility for all food service-related activities and be primarily involved in meal services in a seated dining room setting; including quality improvement, sanitation, infection control and all facility-related activities. Assists with the rollout of new culinary programs in conjunction with marketing and culinary team. Assists with the preparation of quarterly reports for client presentation. Works with marketing and culinary department to increase sales by innovations and food quality. Communicates with the culinary department to ensure the food programs reflect the vision of the company. Performs other duties as assigned. Qualifications: 2 years of food service supervisory or lead experience. Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. Waited table and catering experience is preferred. Possess general hospitality knowledge and interest in sustainability and sustainable food practices. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. ServSafe Certification is preferred. Associate's degree is preferred. Apply to Morrison Living today! Morrison Living is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer.At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Associates at Morrison Living are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Applications are accepted on an ongoing basis. Morrison Living maintains a drug-free workplace. Req ID: Morrison Living Caitlin Pham req_classification
Pay: $0 per year - $0 per year Summary : The Assistant Director of Food & Beverage, under the guidance of the Director of Food & Beverage, manages and oversees all aspects of the organization's food and beverage planning, presentation and service, with duties particularly focused towards special event planning/implementation, managing departmental costs, overseeing all aspects of F&B training and adherence to quality and safety standards. The Assistant Director leads the operations of the department in conjunction with and in the absence of the Director. Essential Duties & Responsibilities: Assists the Director in overseeing the daily functions of administration and planning of the Food and Beverage Department to meet the needs of the operation in achieving monthly KPI goals. Helps team to achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient recruiting, hiring, orientating & training, assigning, scheduling, coaching and counseling of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Assigns, audits and ensures compliance of Pack Member participation training courses in Great Wolf University. Collaborates with F&B leadership on Pack development, training and succession planning. Leads frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction Partners with F&B leadership in directing the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Collaborates with the Executive Chef and Purchasing Team to ensure storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensure all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with direct oversight of the daily/ weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with F&B Leaders and HR to ensure timely, accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participate in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; corrects service components as needed to ensure guest satisfaction scores and company standards are achieved. Assists Director with oversight and achievement of goals in Culinary, Stewarding and Purchasing functions and budgets. Supports Purchasing & Stewarding team activities related to organizing and maintaining par levels of all kitchen-related chemicals and cleaning components; Ensures all F&B team is keenly trained on SDS forms, safety and compliance. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Ensures all operations conform to regulations of the local health and alcohol regulatory commissions. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 2-3 years management experience in food & beverage Experienced with procurement and inventory control system, process and procedures Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed. Excellent writing and verbal communication skills Proficient in P&L management and controls Strong analytical skills - Understand and react appropriately to key business indicators Demonstrated experience leading teams to achieve/exceed goals. Strong attention to detail and time management skills. Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS). Successful completion of criminal background check and drug screen. Highly proficient with food safety and sanitation practices, rules and regulations Experience with guest satisfaction and employee engagement programs and tools Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Experience with overall oversight and coordination of training programs for F&B on an entire propert Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
May 25, 2024
Full time
Pay: $0 per year - $0 per year Summary : The Assistant Director of Food & Beverage, under the guidance of the Director of Food & Beverage, manages and oversees all aspects of the organization's food and beverage planning, presentation and service, with duties particularly focused towards special event planning/implementation, managing departmental costs, overseeing all aspects of F&B training and adherence to quality and safety standards. The Assistant Director leads the operations of the department in conjunction with and in the absence of the Director. Essential Duties & Responsibilities: Assists the Director in overseeing the daily functions of administration and planning of the Food and Beverage Department to meet the needs of the operation in achieving monthly KPI goals. Helps team to achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient recruiting, hiring, orientating & training, assigning, scheduling, coaching and counseling of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Assigns, audits and ensures compliance of Pack Member participation training courses in Great Wolf University. Collaborates with F&B leadership on Pack development, training and succession planning. Leads frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction Partners with F&B leadership in directing the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Collaborates with the Executive Chef and Purchasing Team to ensure storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensure all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with direct oversight of the daily/ weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with F&B Leaders and HR to ensure timely, accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participate in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; corrects service components as needed to ensure guest satisfaction scores and company standards are achieved. Assists Director with oversight and achievement of goals in Culinary, Stewarding and Purchasing functions and budgets. Supports Purchasing & Stewarding team activities related to organizing and maintaining par levels of all kitchen-related chemicals and cleaning components; Ensures all F&B team is keenly trained on SDS forms, safety and compliance. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Ensures all operations conform to regulations of the local health and alcohol regulatory commissions. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 2-3 years management experience in food & beverage Experienced with procurement and inventory control system, process and procedures Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed. Excellent writing and verbal communication skills Proficient in P&L management and controls Strong analytical skills - Understand and react appropriately to key business indicators Demonstrated experience leading teams to achieve/exceed goals. Strong attention to detail and time management skills. Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS). Successful completion of criminal background check and drug screen. Highly proficient with food safety and sanitation practices, rules and regulations Experience with guest satisfaction and employee engagement programs and tools Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Experience with overall oversight and coordination of training programs for F&B on an entire propert Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Great Wolf Lodge
Pocono Lake Preserve, Pennsylvania
Pay: $0 per year - $0 per year Summary : The Assistant Director of Food & Beverage, under the guidance of the Director of Food & Beverage, manages and oversees all aspects of the organization's food and beverage planning, presentation and service, with duties particularly focused towards special event planning/implementation, managing departmental costs, overseeing all aspects of F&B training and adherence to quality and safety standards. The Assistant Director leads the operations of the department in conjunction with and in the absence of the Director. Essential Duties & Responsibilities: Assists the Director in overseeing the daily functions of administration and planning of the Food and Beverage Department to meet the needs of the operation in achieving monthly KPI goals. Helps team to achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient recruiting, hiring, orientating & training, assigning, scheduling, coaching and counseling of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Assigns, audits and ensures compliance of Pack Member participation training courses in Great Wolf University. Collaborates with F&B leadership on Pack development, training and succession planning. Leads frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction Partners with F&B leadership in directing the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Collaborates with the Executive Chef and Purchasing Team to ensure storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensure all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with direct oversight of the daily/ weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with F&B Leaders and HR to ensure timely, accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participate in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; corrects service components as needed to ensure guest satisfaction scores and company standards are achieved. Assists Director with oversight and achievement of goals in Culinary, Stewarding and Purchasing functions and budgets. Supports Purchasing & Stewarding team activities related to organizing and maintaining par levels of all kitchen-related chemicals and cleaning components; Ensures all F&B team is keenly trained on SDS forms, safety and compliance. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Ensures all operations conform to regulations of the local health and alcohol regulatory commissions. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 2-3 years management experience in food & beverage Experienced with procurement and inventory control system, process and procedures Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed. Excellent writing and verbal communication skills Proficient in P&L management and controls Strong analytical skills - Understand and react appropriately to key business indicators Demonstrated experience leading teams to achieve/exceed goals. Strong attention to detail and time management skills. Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS). Successful completion of criminal background check and drug screen. Highly proficient with food safety and sanitation practices, rules and regulations Experience with guest satisfaction and employee engagement programs and tools Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Experience with overall oversight and coordination of training programs for F&B on an entire propert Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
May 25, 2024
Full time
Pay: $0 per year - $0 per year Summary : The Assistant Director of Food & Beverage, under the guidance of the Director of Food & Beverage, manages and oversees all aspects of the organization's food and beverage planning, presentation and service, with duties particularly focused towards special event planning/implementation, managing departmental costs, overseeing all aspects of F&B training and adherence to quality and safety standards. The Assistant Director leads the operations of the department in conjunction with and in the absence of the Director. Essential Duties & Responsibilities: Assists the Director in overseeing the daily functions of administration and planning of the Food and Beverage Department to meet the needs of the operation in achieving monthly KPI goals. Helps team to achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient recruiting, hiring, orientating & training, assigning, scheduling, coaching and counseling of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Assigns, audits and ensures compliance of Pack Member participation training courses in Great Wolf University. Collaborates with F&B leadership on Pack development, training and succession planning. Leads frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction Partners with F&B leadership in directing the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Collaborates with the Executive Chef and Purchasing Team to ensure storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensure all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with direct oversight of the daily/ weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with F&B Leaders and HR to ensure timely, accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participate in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; corrects service components as needed to ensure guest satisfaction scores and company standards are achieved. Assists Director with oversight and achievement of goals in Culinary, Stewarding and Purchasing functions and budgets. Supports Purchasing & Stewarding team activities related to organizing and maintaining par levels of all kitchen-related chemicals and cleaning components; Ensures all F&B team is keenly trained on SDS forms, safety and compliance. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Ensures all operations conform to regulations of the local health and alcohol regulatory commissions. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 2-3 years management experience in food & beverage Experienced with procurement and inventory control system, process and procedures Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed. Excellent writing and verbal communication skills Proficient in P&L management and controls Strong analytical skills - Understand and react appropriately to key business indicators Demonstrated experience leading teams to achieve/exceed goals. Strong attention to detail and time management skills. Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS). Successful completion of criminal background check and drug screen. Highly proficient with food safety and sanitation practices, rules and regulations Experience with guest satisfaction and employee engagement programs and tools Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Experience with overall oversight and coordination of training programs for F&B on an entire propert Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Pay: $0 per year - $0 per year Summary : The Assistant Director of Food & Beverage, under the guidance of the Director of Food & Beverage, manages and oversees all aspects of the organization's food and beverage planning, presentation and service, with duties particularly focused towards special event planning/implementation, managing departmental costs, overseeing all aspects of F&B training and adherence to quality and safety standards. The Assistant Director leads the operations of the department in conjunction with and in the absence of the Director. Essential Duties & Responsibilities: Assists the Director in overseeing the daily functions of administration and planning of the Food and Beverage Department to meet the needs of the operation in achieving monthly KPI goals. Helps team to achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient recruiting, hiring, orientating & training, assigning, scheduling, coaching and counseling of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Assigns, audits and ensures compliance of Pack Member participation training courses in Great Wolf University. Collaborates with F&B leadership on Pack development, training and succession planning. Leads frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction Partners with F&B leadership in directing the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Collaborates with the Executive Chef and Purchasing Team to ensure storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensure all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with direct oversight of the daily/ weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with F&B Leaders and HR to ensure timely, accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participate in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; corrects service components as needed to ensure guest satisfaction scores and company standards are achieved. Assists Director with oversight and achievement of goals in Culinary, Stewarding and Purchasing functions and budgets. Supports Purchasing & Stewarding team activities related to organizing and maintaining par levels of all kitchen-related chemicals and cleaning components; Ensures all F&B team is keenly trained on SDS forms, safety and compliance. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Ensures all operations conform to regulations of the local health and alcohol regulatory commissions. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 2-3 years management experience in food & beverage Experienced with procurement and inventory control system, process and procedures Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed. Excellent writing and verbal communication skills Proficient in P&L management and controls Strong analytical skills - Understand and react appropriately to key business indicators Demonstrated experience leading teams to achieve/exceed goals. Strong attention to detail and time management skills. Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS). Successful completion of criminal background check and drug screen. Highly proficient with food safety and sanitation practices, rules and regulations Experience with guest satisfaction and employee engagement programs and tools Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Experience with overall oversight and coordination of training programs for F&B on an entire propert Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
May 25, 2024
Full time
Pay: $0 per year - $0 per year Summary : The Assistant Director of Food & Beverage, under the guidance of the Director of Food & Beverage, manages and oversees all aspects of the organization's food and beverage planning, presentation and service, with duties particularly focused towards special event planning/implementation, managing departmental costs, overseeing all aspects of F&B training and adherence to quality and safety standards. The Assistant Director leads the operations of the department in conjunction with and in the absence of the Director. Essential Duties & Responsibilities: Assists the Director in overseeing the daily functions of administration and planning of the Food and Beverage Department to meet the needs of the operation in achieving monthly KPI goals. Helps team to achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient recruiting, hiring, orientating & training, assigning, scheduling, coaching and counseling of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Assigns, audits and ensures compliance of Pack Member participation training courses in Great Wolf University. Collaborates with F&B leadership on Pack development, training and succession planning. Leads frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction Partners with F&B leadership in directing the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Collaborates with the Executive Chef and Purchasing Team to ensure storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensure all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with direct oversight of the daily/ weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with F&B Leaders and HR to ensure timely, accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participate in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; corrects service components as needed to ensure guest satisfaction scores and company standards are achieved. Assists Director with oversight and achievement of goals in Culinary, Stewarding and Purchasing functions and budgets. Supports Purchasing & Stewarding team activities related to organizing and maintaining par levels of all kitchen-related chemicals and cleaning components; Ensures all F&B team is keenly trained on SDS forms, safety and compliance. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Ensures all operations conform to regulations of the local health and alcohol regulatory commissions. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 2-3 years management experience in food & beverage Experienced with procurement and inventory control system, process and procedures Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed. Excellent writing and verbal communication skills Proficient in P&L management and controls Strong analytical skills - Understand and react appropriately to key business indicators Demonstrated experience leading teams to achieve/exceed goals. Strong attention to detail and time management skills. Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS). Successful completion of criminal background check and drug screen. Highly proficient with food safety and sanitation practices, rules and regulations Experience with guest satisfaction and employee engagement programs and tools Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Experience with overall oversight and coordination of training programs for F&B on an entire propert Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Pay: $0 per year - $0 per year Summary : The Assistant Director of Food & Beverage, under the guidance of the Director of Food & Beverage, manages and oversees all aspects of the organization's food and beverage planning, presentation and service, with duties particularly focused towards special event planning/implementation, managing departmental costs, overseeing all aspects of F&B training and adherence to quality and safety standards. The Assistant Director leads the operations of the department in conjunction with and in the absence of the Director. Essential Duties & Responsibilities: Assists the Director in overseeing the daily functions of administration and planning of the Food and Beverage Department to meet the needs of the operation in achieving monthly KPI goals. Helps team to achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient recruiting, hiring, orientating & training, assigning, scheduling, coaching and counseling of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Assigns, audits and ensures compliance of Pack Member participation training courses in Great Wolf University. Collaborates with F&B leadership on Pack development, training and succession planning. Leads frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction Partners with F&B leadership in directing the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Collaborates with the Executive Chef and Purchasing Team to ensure storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensure all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with direct oversight of the daily/ weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with F&B Leaders and HR to ensure timely, accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participate in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; corrects service components as needed to ensure guest satisfaction scores and company standards are achieved. Assists Director with oversight and achievement of goals in Culinary, Stewarding and Purchasing functions and budgets. Supports Purchasing & Stewarding team activities related to organizing and maintaining par levels of all kitchen-related chemicals and cleaning components; Ensures all F&B team is keenly trained on SDS forms, safety and compliance. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Ensures all operations conform to regulations of the local health and alcohol regulatory commissions. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 2-3 years management experience in food & beverage Experienced with procurement and inventory control system, process and procedures Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed. Excellent writing and verbal communication skills Proficient in P&L management and controls Strong analytical skills - Understand and react appropriately to key business indicators Demonstrated experience leading teams to achieve/exceed goals. Strong attention to detail and time management skills. Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS). Successful completion of criminal background check and drug screen. Highly proficient with food safety and sanitation practices, rules and regulations Experience with guest satisfaction and employee engagement programs and tools Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Experience with overall oversight and coordination of training programs for F&B on an entire propert Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
May 25, 2024
Full time
Pay: $0 per year - $0 per year Summary : The Assistant Director of Food & Beverage, under the guidance of the Director of Food & Beverage, manages and oversees all aspects of the organization's food and beverage planning, presentation and service, with duties particularly focused towards special event planning/implementation, managing departmental costs, overseeing all aspects of F&B training and adherence to quality and safety standards. The Assistant Director leads the operations of the department in conjunction with and in the absence of the Director. Essential Duties & Responsibilities: Assists the Director in overseeing the daily functions of administration and planning of the Food and Beverage Department to meet the needs of the operation in achieving monthly KPI goals. Helps team to achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient recruiting, hiring, orientating & training, assigning, scheduling, coaching and counseling of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Assigns, audits and ensures compliance of Pack Member participation training courses in Great Wolf University. Collaborates with F&B leadership on Pack development, training and succession planning. Leads frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction Partners with F&B leadership in directing the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Collaborates with the Executive Chef and Purchasing Team to ensure storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensure all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with direct oversight of the daily/ weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with F&B Leaders and HR to ensure timely, accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participate in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; corrects service components as needed to ensure guest satisfaction scores and company standards are achieved. Assists Director with oversight and achievement of goals in Culinary, Stewarding and Purchasing functions and budgets. Supports Purchasing & Stewarding team activities related to organizing and maintaining par levels of all kitchen-related chemicals and cleaning components; Ensures all F&B team is keenly trained on SDS forms, safety and compliance. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Ensures all operations conform to regulations of the local health and alcohol regulatory commissions. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 2-3 years management experience in food & beverage Experienced with procurement and inventory control system, process and procedures Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed. Excellent writing and verbal communication skills Proficient in P&L management and controls Strong analytical skills - Understand and react appropriately to key business indicators Demonstrated experience leading teams to achieve/exceed goals. Strong attention to detail and time management skills. Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS). Successful completion of criminal background check and drug screen. Highly proficient with food safety and sanitation practices, rules and regulations Experience with guest satisfaction and employee engagement programs and tools Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Experience with overall oversight and coordination of training programs for F&B on an entire propert Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Pay: $0 per year - $0 per year Summary : The Assistant Director of Food & Beverage, under the guidance of the Director of Food & Beverage, manages and oversees all aspects of the organization's food and beverage planning, presentation and service, with duties particularly focused towards special event planning/implementation, managing departmental costs, overseeing all aspects of F&B training and adherence to quality and safety standards. The Assistant Director leads the operations of the department in conjunction with and in the absence of the Director. Essential Duties & Responsibilities: Assists the Director in overseeing the daily functions of administration and planning of the Food and Beverage Department to meet the needs of the operation in achieving monthly KPI goals. Helps team to achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient recruiting, hiring, orientating & training, assigning, scheduling, coaching and counseling of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Assigns, audits and ensures compliance of Pack Member participation training courses in Great Wolf University. Collaborates with F&B leadership on Pack development, training and succession planning. Leads frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction Partners with F&B leadership in directing the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Collaborates with the Executive Chef and Purchasing Team to ensure storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensure all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with direct oversight of the daily/ weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with F&B Leaders and HR to ensure timely, accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participate in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; corrects service components as needed to ensure guest satisfaction scores and company standards are achieved. Assists Director with oversight and achievement of goals in Culinary, Stewarding and Purchasing functions and budgets. Supports Purchasing & Stewarding team activities related to organizing and maintaining par levels of all kitchen-related chemicals and cleaning components; Ensures all F&B team is keenly trained on SDS forms, safety and compliance. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Ensures all operations conform to regulations of the local health and alcohol regulatory commissions. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 2-3 years management experience in food & beverage Experienced with procurement and inventory control system, process and procedures Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed. Excellent writing and verbal communication skills Proficient in P&L management and controls Strong analytical skills - Understand and react appropriately to key business indicators Demonstrated experience leading teams to achieve/exceed goals. Strong attention to detail and time management skills. Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS). Successful completion of criminal background check and drug screen. Highly proficient with food safety and sanitation practices, rules and regulations Experience with guest satisfaction and employee engagement programs and tools Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Experience with overall oversight and coordination of training programs for F&B on an entire propert Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
May 25, 2024
Full time
Pay: $0 per year - $0 per year Summary : The Assistant Director of Food & Beverage, under the guidance of the Director of Food & Beverage, manages and oversees all aspects of the organization's food and beverage planning, presentation and service, with duties particularly focused towards special event planning/implementation, managing departmental costs, overseeing all aspects of F&B training and adherence to quality and safety standards. The Assistant Director leads the operations of the department in conjunction with and in the absence of the Director. Essential Duties & Responsibilities: Assists the Director in overseeing the daily functions of administration and planning of the Food and Beverage Department to meet the needs of the operation in achieving monthly KPI goals. Helps team to achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient recruiting, hiring, orientating & training, assigning, scheduling, coaching and counseling of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Assigns, audits and ensures compliance of Pack Member participation training courses in Great Wolf University. Collaborates with F&B leadership on Pack development, training and succession planning. Leads frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction Partners with F&B leadership in directing the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Collaborates with the Executive Chef and Purchasing Team to ensure storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensure all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with direct oversight of the daily/ weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with F&B Leaders and HR to ensure timely, accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participate in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; corrects service components as needed to ensure guest satisfaction scores and company standards are achieved. Assists Director with oversight and achievement of goals in Culinary, Stewarding and Purchasing functions and budgets. Supports Purchasing & Stewarding team activities related to organizing and maintaining par levels of all kitchen-related chemicals and cleaning components; Ensures all F&B team is keenly trained on SDS forms, safety and compliance. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Ensures all operations conform to regulations of the local health and alcohol regulatory commissions. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 2-3 years management experience in food & beverage Experienced with procurement and inventory control system, process and procedures Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed. Excellent writing and verbal communication skills Proficient in P&L management and controls Strong analytical skills - Understand and react appropriately to key business indicators Demonstrated experience leading teams to achieve/exceed goals. Strong attention to detail and time management skills. Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS). Successful completion of criminal background check and drug screen. Highly proficient with food safety and sanitation practices, rules and regulations Experience with guest satisfaction and employee engagement programs and tools Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Experience with overall oversight and coordination of training programs for F&B on an entire propert Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)