HRI Hospitality
104 Market St, Shreveport, LA, USA
The Hilton Shreveport is hiring an Assistant Chief Engineer because their engineering team is growing!
We offer many benefits for full-time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays, and more.
JOB DESCRIPTION
Job Title: Assistant Chief Engineer (Working Engineer)
Job Type: Full-Time
Department: Engineering/Maintenance
Supervision Exercised: Engineers
Supervision Received : Chief Engineer
Availability: Evening Shifts, Weekends
JOB SUMMARY
The Assistant Chief Engineer is responsible for direct supervision of all engineering and maintenance personnel, as well as assisting in maintaining the general condition of the property, concerning all aspects of electrical, plumbing, mechanical, and painting work, and even repairing mechanical equipment. Assigns and assists in completing work orders from all departments on a timely basis. Assigns, supervises, and assists in preventive maintenance for all building equipment and guest rooms. May be involved in the coordination of renovation projects and development of emergency programs.
JOB DUTIES
Working Knowledge of:
Air Conditioning and Heating
Boiler Systems
Plumbing Codes
Electrical Codes
National/Local Fire Codes/Mechanical Codes
Swimming Pool Maintenance
Blueprints and Plumbing Schematics
Power and hand tools, meters, etc., as they relate to the technical trades.
Review, prioritize, and issue daily assignments to Engineering and Maintenance staff.
Order and organize tools and equipment to perform daily assignments.
Maintain timeliness and work schedule following a preventive maintenance program.
Check work orders and night reports for any problems and resolve them in a timely manner.
Schedule work in advance with repairs and maintenance in guest rooms.
Coordinating with Housekeeping and Front Office.
Oversee electrical repairs and installation.
Oversee and perform plumbing repairs.
Oversee and perform preventive maintenance on equipment.
Oversee and perform any maintenance in guest rooms and public areas.
Assist the engineers and maintenance personnel in all phases of repair work.
Adjust work schedule to cover vacations, personal leave, and holidays when necessary.
Maintain proper supply and tool inventory so employees can accomplish their assignments efficiently.
Ensure the security of any assigned keys.
Assist outside contractors when needed.
Assist in developing, implementing, and directing all emergency programs.
Ensure monthly safety inspections take place and employees are trained accordingly.
Assign and verify completion with all Engineers of all repairs, replacement, and renovation projects to offices and employee work areas.
Routinely inspects units and common areas to ensure they are in compliance with QA and safety standards.
Maintains an accurate inventory of operating supplies and ensures that accurate purchasing procedures are followed to maintain an adequate supply.
Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
Assume responsibility of engineer on duty when necessary
Help in the recommendation of energy-saving ideas.
Follow, and enforce all O.S.H.A. and safety guidelines.
Performs other related activities as the need arises.
MINIMUM REQUIREMENTS
At least 3 years of related experience, with at least 2 of those years in a lead position or equivalent in the maintenance field
Advanced knowledge of building management/engineering
Thorough knowledge and understanding of general repairs and maintenance
Must possess very good interpersonal and communication skills, both verbal and written; will be interfacing with a high percentage of guests as well as other staff members
Committed to delivering a high level of customer service & positive attitude
Flexibility to respond to a range of different work situations & people
Ability to work under pressure & independently
The ability to listen, learn, be helpful in all situations, and make the soundest decisions toward the resolution of a potential problem
Flexibility with work schedule & reliability required
Must be flexible to work all shifts, and may be required to work overtime on occasion when the department is short of staff.
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
First Aid/CPR
Vocational training in engineering or similar field
Solid understanding of O.S.H.A.and building engineering
Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled.
Apr 10, 2024
Full time
The Hilton Shreveport is hiring an Assistant Chief Engineer because their engineering team is growing!
We offer many benefits for full-time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays, and more.
JOB DESCRIPTION
Job Title: Assistant Chief Engineer (Working Engineer)
Job Type: Full-Time
Department: Engineering/Maintenance
Supervision Exercised: Engineers
Supervision Received : Chief Engineer
Availability: Evening Shifts, Weekends
JOB SUMMARY
The Assistant Chief Engineer is responsible for direct supervision of all engineering and maintenance personnel, as well as assisting in maintaining the general condition of the property, concerning all aspects of electrical, plumbing, mechanical, and painting work, and even repairing mechanical equipment. Assigns and assists in completing work orders from all departments on a timely basis. Assigns, supervises, and assists in preventive maintenance for all building equipment and guest rooms. May be involved in the coordination of renovation projects and development of emergency programs.
JOB DUTIES
Working Knowledge of:
Air Conditioning and Heating
Boiler Systems
Plumbing Codes
Electrical Codes
National/Local Fire Codes/Mechanical Codes
Swimming Pool Maintenance
Blueprints and Plumbing Schematics
Power and hand tools, meters, etc., as they relate to the technical trades.
Review, prioritize, and issue daily assignments to Engineering and Maintenance staff.
Order and organize tools and equipment to perform daily assignments.
Maintain timeliness and work schedule following a preventive maintenance program.
Check work orders and night reports for any problems and resolve them in a timely manner.
Schedule work in advance with repairs and maintenance in guest rooms.
Coordinating with Housekeeping and Front Office.
Oversee electrical repairs and installation.
Oversee and perform plumbing repairs.
Oversee and perform preventive maintenance on equipment.
Oversee and perform any maintenance in guest rooms and public areas.
Assist the engineers and maintenance personnel in all phases of repair work.
Adjust work schedule to cover vacations, personal leave, and holidays when necessary.
Maintain proper supply and tool inventory so employees can accomplish their assignments efficiently.
Ensure the security of any assigned keys.
Assist outside contractors when needed.
Assist in developing, implementing, and directing all emergency programs.
Ensure monthly safety inspections take place and employees are trained accordingly.
Assign and verify completion with all Engineers of all repairs, replacement, and renovation projects to offices and employee work areas.
Routinely inspects units and common areas to ensure they are in compliance with QA and safety standards.
Maintains an accurate inventory of operating supplies and ensures that accurate purchasing procedures are followed to maintain an adequate supply.
Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
Assume responsibility of engineer on duty when necessary
Help in the recommendation of energy-saving ideas.
Follow, and enforce all O.S.H.A. and safety guidelines.
Performs other related activities as the need arises.
MINIMUM REQUIREMENTS
At least 3 years of related experience, with at least 2 of those years in a lead position or equivalent in the maintenance field
Advanced knowledge of building management/engineering
Thorough knowledge and understanding of general repairs and maintenance
Must possess very good interpersonal and communication skills, both verbal and written; will be interfacing with a high percentage of guests as well as other staff members
Committed to delivering a high level of customer service & positive attitude
Flexibility to respond to a range of different work situations & people
Ability to work under pressure & independently
The ability to listen, learn, be helpful in all situations, and make the soundest decisions toward the resolution of a potential problem
Flexibility with work schedule & reliability required
Must be flexible to work all shifts, and may be required to work overtime on occasion when the department is short of staff.
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
First Aid/CPR
Vocational training in engineering or similar field
Solid understanding of O.S.H.A.and building engineering
Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Manages all aspects of employee performance to ensure productivity and a quality work environment. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1 year of housekeeping experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 05, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Manages all aspects of employee performance to ensure productivity and a quality work environment. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1 year of housekeeping experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Join our janitorial team in Monroe, WI, and embark on a career that merges the satisfaction of hands-on work with the fulfillment of leadership! We're on the lookout for an Assistant Janitorial Supervisor to join our second shift operations This is not just a job; it's an opportunity to excel in a fast-paced environment that values dedication and attention to detail. As the Assistant Janitorial Supervisor, you'll play a pivotal role in maintaining our high standards of cleanliness and sanitation You'll lead a dedicated team, ensuring that every corner of our facilities reflects our commitment to excellence Your responsibilities will include: - Imparting BBP cleanup practices and safety protocols to ensure a secure environment for all. - Overseeing the replenishment and maintenance of supplies in breakrooms and restrooms - Orchestrating the thorough cleaning of buildings during second shift, ensuring meticulous attention to detail from trash disposal to mopping and beyond. - Managing inventory, ordering supplies and equipment proactively to maintain seamless operations. - Upholding our rigorous safety standards and ensuring the smooth operation of all cleaning equipment. - Conducting monthly evaluations with the department manager to continuously enhance our janitorial processes. Qualifications: We need a proactive self-starter who thrives on autonomy and adheres to procedures with precision If you excel in a fast-paced environment and have an eye for detail, we want you! - High school diploma or equivalent, or two years of pertinent experience - Ability to work independently with limited supervision - Experience in leading and training teams - Solid communication skills - Must possess and maintain a valid driver's license
May 01, 2024
Full time
Join our janitorial team in Monroe, WI, and embark on a career that merges the satisfaction of hands-on work with the fulfillment of leadership! We're on the lookout for an Assistant Janitorial Supervisor to join our second shift operations This is not just a job; it's an opportunity to excel in a fast-paced environment that values dedication and attention to detail. As the Assistant Janitorial Supervisor, you'll play a pivotal role in maintaining our high standards of cleanliness and sanitation You'll lead a dedicated team, ensuring that every corner of our facilities reflects our commitment to excellence Your responsibilities will include: - Imparting BBP cleanup practices and safety protocols to ensure a secure environment for all. - Overseeing the replenishment and maintenance of supplies in breakrooms and restrooms - Orchestrating the thorough cleaning of buildings during second shift, ensuring meticulous attention to detail from trash disposal to mopping and beyond. - Managing inventory, ordering supplies and equipment proactively to maintain seamless operations. - Upholding our rigorous safety standards and ensuring the smooth operation of all cleaning equipment. - Conducting monthly evaluations with the department manager to continuously enhance our janitorial processes. Qualifications: We need a proactive self-starter who thrives on autonomy and adheres to procedures with precision If you excel in a fast-paced environment and have an eye for detail, we want you! - High school diploma or equivalent, or two years of pertinent experience - Ability to work independently with limited supervision - Experience in leading and training teams - Solid communication skills - Must possess and maintain a valid driver's license
Public School of North Carolina
Taylorsville, North Carolina
CHILD NUTRITION ASSISTANT (Substitute) General Statement of Job An employee in this class performs semi-skilled work preparing and serving meals and other food in a school cafeteria. The employee is expected to solve most problems independently. Work involves various facets of the food preparation and serving process. Days and hours worked will vary from week to week as will the location. Required qualifications Graduation from high school preferred. Must have adequate abilities to read, write, and make mathematic calculations for food preparation. Essential duties and responsibilities Participate in annual training in Safety and Sanitation, as well as Recognizing Reimbursable Meals. Prepares, cooks, and serves meals and prepares a la carte items for sale. Prepares entrees, vegetables, and other side dishes according to standardized recipes. Washes and prepares vegetables and fruit as well as salads. Prepares and sets up any additional foods as assigned including snacks, condiments, and beverages. Sets up serving line and replenishes the serving line to maintain properly cooked food items during the serving period. Checks in deliveries, puts them in storage, and assists with inventory. Unpacks and carries canned and fresh fruits, meats, and vegetables from storage to the food preparation area. Assists with wrapping and putting away food at end of serving time. Assists in cleaning kitchen area and equipment and utensils to ensure that sanitation codes are maintained. Cleans oven and steamer in kitchen. Cleans refrigerator, milk box, freezer, holding cabinets, and all equipment and facilities. Cleans service line, coolers, freezers, dock areas and any area as instructed. Washes pots, pans, and serving utensils by hand or by dishwashing machine, including adding detergent and sanitizing agent, and regulating temperature and water flow to thoroughly clean and sanitize. May perform various housekeeping or janitorial duties in kitchen such as sweeping and mopping and in dining areas, such as wiping or washing tables, chairs or benches. Takes out trash and washes trash cans. Additional duties Performs other related work as required. Must drive a daily bus route or substitute for a driver when requested by the principal or designee. Essential knowledge and abilities General knowledge of food preparation and standards of sanitation and safety. General knowledge of proper storage methods for various foods, supplies, and equipment. General knowledge of how to operate and clean kitchen equipment. Ability to exercise independent judgment and to use initiative to resolve problems and make improvements in the cafeteria operation. Ability to read and follow standardized recipes and written instructions Ability to properly clean kitchen area, equipment, and utensils. Ability to establish and maintain effective working relationships as necessitated by work assignments. Ability to communicate in a pleasant, positive manner with students, staff, parents, and coworkers. Must be able to stand for six continuous hours and stoop, squat, kneel and/or bend. Ability to read a variety of correspondence, menus, recipes, etc. Must be able to communicate effectively and efficiently in standard English. Must be able to exert up to 50 pounds of force occasionally; and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The knowledge and abilities described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Apr 21, 2024
Full time
CHILD NUTRITION ASSISTANT (Substitute) General Statement of Job An employee in this class performs semi-skilled work preparing and serving meals and other food in a school cafeteria. The employee is expected to solve most problems independently. Work involves various facets of the food preparation and serving process. Days and hours worked will vary from week to week as will the location. Required qualifications Graduation from high school preferred. Must have adequate abilities to read, write, and make mathematic calculations for food preparation. Essential duties and responsibilities Participate in annual training in Safety and Sanitation, as well as Recognizing Reimbursable Meals. Prepares, cooks, and serves meals and prepares a la carte items for sale. Prepares entrees, vegetables, and other side dishes according to standardized recipes. Washes and prepares vegetables and fruit as well as salads. Prepares and sets up any additional foods as assigned including snacks, condiments, and beverages. Sets up serving line and replenishes the serving line to maintain properly cooked food items during the serving period. Checks in deliveries, puts them in storage, and assists with inventory. Unpacks and carries canned and fresh fruits, meats, and vegetables from storage to the food preparation area. Assists with wrapping and putting away food at end of serving time. Assists in cleaning kitchen area and equipment and utensils to ensure that sanitation codes are maintained. Cleans oven and steamer in kitchen. Cleans refrigerator, milk box, freezer, holding cabinets, and all equipment and facilities. Cleans service line, coolers, freezers, dock areas and any area as instructed. Washes pots, pans, and serving utensils by hand or by dishwashing machine, including adding detergent and sanitizing agent, and regulating temperature and water flow to thoroughly clean and sanitize. May perform various housekeeping or janitorial duties in kitchen such as sweeping and mopping and in dining areas, such as wiping or washing tables, chairs or benches. Takes out trash and washes trash cans. Additional duties Performs other related work as required. Must drive a daily bus route or substitute for a driver when requested by the principal or designee. Essential knowledge and abilities General knowledge of food preparation and standards of sanitation and safety. General knowledge of proper storage methods for various foods, supplies, and equipment. General knowledge of how to operate and clean kitchen equipment. Ability to exercise independent judgment and to use initiative to resolve problems and make improvements in the cafeteria operation. Ability to read and follow standardized recipes and written instructions Ability to properly clean kitchen area, equipment, and utensils. Ability to establish and maintain effective working relationships as necessitated by work assignments. Ability to communicate in a pleasant, positive manner with students, staff, parents, and coworkers. Must be able to stand for six continuous hours and stoop, squat, kneel and/or bend. Ability to read a variety of correspondence, menus, recipes, etc. Must be able to communicate effectively and efficiently in standard English. Must be able to exert up to 50 pounds of force occasionally; and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The knowledge and abilities described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Apr 21, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.