Responsibilities Participate in operating a traditional 24-hour, seven day a week, hotel front desk operation. Greet guests/visitors in a courteous, enthusiastic and professional manner Check-in and Check-out guests. Proper telephone service to include all incoming external and internal calls and setting of wake-up calls. Handling of mail, faxes, messages and deliveries. Utilization of Opera, Micros, Word and Excel. Maintain supply of complimentary guest amenities through housekeeping. Refill the Sundry shop upon shift completion. Complete daily shift checklist. Communicate with fellow guest services employees and other departments to ensure a seamless and positive guest experience. Assist all guests in any way possible in a professional and courteous manner. Working knowledge of emergency procedures to ensure employee and guest safety. We expect our associates to provide warm, friendly service with a genuine smile and pleasant attitude. Our goal is to make each guest feel like they are a welcomed friend. We look for team players who are willing to learn and who seek opportunities to grow. Must be able to work a flexible, part-time schedule. Qualifications Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Responsibilities Participate in operating a traditional 24-hour, seven day a week, hotel front desk operation. Greet guests/visitors in a courteous, enthusiastic and professional manner Check-in and Check-out guests. Proper telephone service to include all incoming external and internal calls and setting of wake-up calls. Handling of mail, faxes, messages and deliveries. Utilization of Opera, Micros, Word and Excel. Maintain supply of complimentary guest amenities through housekeeping. Refill the Sundry shop upon shift completion. Complete daily shift checklist. Communicate with fellow guest services employees and other departments to ensure a seamless and positive guest experience. Assist all guests in any way possible in a professional and courteous manner. Working knowledge of emergency procedures to ensure employee and guest safety. We expect our associates to provide warm, friendly service with a genuine smile and pleasant attitude. Our goal is to make each guest feel like they are a welcomed friend. We look for team players who are willing to learn and who seek opportunities to grow. Must be able to work a flexible, part-time schedule. Qualifications Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Adecco Creative and Marketing is partnering with an iconic and one of the largest specialty apparel brands in the United States for an Asset Protection member at the office in Duluth, MN. We are currently seeking a temporary Front Desk support person to offer coverage during a transition period. The ideal candidate needs to be professional and dependable, as they will be performing several reception and asset protection functions. This is located in Duluth, MN. Please only local candidates apply. This role is $21-23hr for a short term 1-3 month assignment. Position summary: Greets, engages, and assists associates, vendors, and visitors upon arrival. Responsible for access control to our property/space by verifying employee ID badge access via access control software. Ensures visitors/vendors are processed into the visitor management system. Answers and transfers internal/external phone calls as part of lobby desk procedures. Conducts security rounds. Secures the facility during non-operational hours. Has the physical ability to walk, stand, and sit for long periods of time throughout the shift. Has flexibility to modify schedule to help cover PTO in the department. Work Experience and education requirements: Prior experience in Reception/ Asset Protection / Loss Prevention/ or Corporate Security with an emphasis on Reception duties preferred. High School diploma or equivalent. Self-motivated Excellent verbal communication skills and high sense of professionalism Possess basic Microsoft skills Pay Details: $22.00 to $23.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
May 01, 2024
Full time
Adecco Creative and Marketing is partnering with an iconic and one of the largest specialty apparel brands in the United States for an Asset Protection member at the office in Duluth, MN. We are currently seeking a temporary Front Desk support person to offer coverage during a transition period. The ideal candidate needs to be professional and dependable, as they will be performing several reception and asset protection functions. This is located in Duluth, MN. Please only local candidates apply. This role is $21-23hr for a short term 1-3 month assignment. Position summary: Greets, engages, and assists associates, vendors, and visitors upon arrival. Responsible for access control to our property/space by verifying employee ID badge access via access control software. Ensures visitors/vendors are processed into the visitor management system. Answers and transfers internal/external phone calls as part of lobby desk procedures. Conducts security rounds. Secures the facility during non-operational hours. Has the physical ability to walk, stand, and sit for long periods of time throughout the shift. Has flexibility to modify schedule to help cover PTO in the department. Work Experience and education requirements: Prior experience in Reception/ Asset Protection / Loss Prevention/ or Corporate Security with an emphasis on Reception duties preferred. High School diploma or equivalent. Self-motivated Excellent verbal communication skills and high sense of professionalism Possess basic Microsoft skills Pay Details: $22.00 to $23.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Looking for more than just a job? Looking for a community rather than just coworkers? Then ROBBINS BROOK is the place for you! Robbins Brook is looking for Part-Time Receptionists to join our team on the evening shifts (4p-830p and 2p-830p) Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors! As the Front Desk Receptionist at Robbins Brook , you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate. Receptionist Duties & Responsibilities: Greets visitors immediately upon arrival Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner Offers refreshments (coffee, water, etc.) to visitors, where applicable Manages doctor appointment book. Manages beauty and barber appointment book Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.) Keeps lobby clean and neat, free of clutter and trash We believe in offering our employees meaningful benefits. Below is a sampling of the benefits we offer our associates. To find out more, please apply today! Medical, Dental & Vision Insurance provided by Blue Cross Blue Shield Spring Health Wellness Program aHealthyMe Wellness Program 401(k) offering with Auto-enrollment feature Life insurance benefit available date of hire, company sponsored. Long Term disability, company sponsored. Voluntary benefits that include Critical Illness, Accident Insurance and Hospital Indemnity BJ's Club membership Tuition Reimbursement Working Advantage Discounts: including Movie Theaters, Theme Parks, Hotels, Sporting Events & Online Shopping Cell phone discounts with AT&T and Verizon Vacation and Health & Wellness paid time off. Up to 10 Holidays and more! Receptionist Requirements: Possesses knowledge of telephone system and capable of teaching others
May 01, 2024
Full time
Looking for more than just a job? Looking for a community rather than just coworkers? Then ROBBINS BROOK is the place for you! Robbins Brook is looking for Part-Time Receptionists to join our team on the evening shifts (4p-830p and 2p-830p) Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors! As the Front Desk Receptionist at Robbins Brook , you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate. Receptionist Duties & Responsibilities: Greets visitors immediately upon arrival Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner Offers refreshments (coffee, water, etc.) to visitors, where applicable Manages doctor appointment book. Manages beauty and barber appointment book Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.) Keeps lobby clean and neat, free of clutter and trash We believe in offering our employees meaningful benefits. Below is a sampling of the benefits we offer our associates. To find out more, please apply today! Medical, Dental & Vision Insurance provided by Blue Cross Blue Shield Spring Health Wellness Program aHealthyMe Wellness Program 401(k) offering with Auto-enrollment feature Life insurance benefit available date of hire, company sponsored. Long Term disability, company sponsored. Voluntary benefits that include Critical Illness, Accident Insurance and Hospital Indemnity BJ's Club membership Tuition Reimbursement Working Advantage Discounts: including Movie Theaters, Theme Parks, Hotels, Sporting Events & Online Shopping Cell phone discounts with AT&T and Verizon Vacation and Health & Wellness paid time off. Up to 10 Holidays and more! Receptionist Requirements: Possesses knowledge of telephone system and capable of teaching others
The Branches of Framingham, Assisted Living and Memory Care Community, is hiring a Part Time Front Desk Receptionist to work every Saturday 4pm-8pm. Great opportunity for a Student. Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors! As the Front Desk Receptionist at The Branches of Framingham you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate. Receptionist Duties & Responsibilities: Greets visitors immediately upon arrival Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner Offers refreshments (coffee, water, etc.) to visitors, where applicable Manages doctor appointment book and beauty appointment book. Manages beauty and barber appointment book Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.) Keeps lobby clean and neat, free of clutter and trash We believe in offering our employees meaningful benefits. Below is a sampling of the benefits we offer our associates. To find out more, please apply today! Medical, Dental & Vision Insurance provided by Blue Cross Blue Shield Spring Health Wellness Program aHealthyMe Wellness Program 401(k) offering with Auto-enrollment feature Life insurance benefit available date of hire, company sponsored. Long Term disability, company sponsored. Voluntary benefits that include Critical Illness, Accident Insurance and Hospital Indemnity BJ's Club membership Tuition Reimbursement Working Advantage Discounts: including Movie Theaters, Theme Parks, Hotels, Sporting Events & Online Shopping Cell phone discounts with AT&T and Verizon Vacation and Health & Wellness paid time off. Up to 10 Holidays and more! Receptionist Requirements: High school diploma or equivalent certificate preferred. Possesses expert knowledge of telephone system and capable of teaching others
May 01, 2024
Full time
The Branches of Framingham, Assisted Living and Memory Care Community, is hiring a Part Time Front Desk Receptionist to work every Saturday 4pm-8pm. Great opportunity for a Student. Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors! As the Front Desk Receptionist at The Branches of Framingham you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate. Receptionist Duties & Responsibilities: Greets visitors immediately upon arrival Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner Offers refreshments (coffee, water, etc.) to visitors, where applicable Manages doctor appointment book and beauty appointment book. Manages beauty and barber appointment book Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.) Keeps lobby clean and neat, free of clutter and trash We believe in offering our employees meaningful benefits. Below is a sampling of the benefits we offer our associates. To find out more, please apply today! Medical, Dental & Vision Insurance provided by Blue Cross Blue Shield Spring Health Wellness Program aHealthyMe Wellness Program 401(k) offering with Auto-enrollment feature Life insurance benefit available date of hire, company sponsored. Long Term disability, company sponsored. Voluntary benefits that include Critical Illness, Accident Insurance and Hospital Indemnity BJ's Club membership Tuition Reimbursement Working Advantage Discounts: including Movie Theaters, Theme Parks, Hotels, Sporting Events & Online Shopping Cell phone discounts with AT&T and Verizon Vacation and Health & Wellness paid time off. Up to 10 Holidays and more! Receptionist Requirements: High school diploma or equivalent certificate preferred. Possesses expert knowledge of telephone system and capable of teaching others
La Quinta Denver - Louisville / Boulder
Louisville, Colorado
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Denver - Louisville / Boulder 902 W Dillon Road Louisville , CO 80027 Overview: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Pay $20.00/Hr commensurate with prior experience. In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, and supplemental benefits to full-time associates. Retirement 401k program is to both full-time & part-time staff who qualify.
May 01, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Denver - Louisville / Boulder 902 W Dillon Road Louisville , CO 80027 Overview: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Pay $20.00/Hr commensurate with prior experience. In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, and supplemental benefits to full-time associates. Retirement 401k program is to both full-time & part-time staff who qualify.
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: 24 North Hotel is Key West's answer to casual-resort luxury offering guests a genuine island experience. Set at the entry point of Key West on North Roosevelt Boulevard the hotel is convenient to the island's best attractions including Old Town, Duval Street, Mallory Square, Smathers Beach and the Hemingway House. With 145 guest rooms (including 8 suites), views of the gulf, and a lively pool scene, guests can embrace Key West culture while staying in a modern and hip hotel. Overview: The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities: Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering) Provide strong lobby presence to assist front desk agents and guest Provide all aspects of shift coverage in F&B operations as needed Balance the hotel room type inventory Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards) Monitor and action Nor 1 upsell program Handle guest's special requests and customer complaints during shift. Perform all other front desk duties and responsibilities. Investigate and handle complaints, disturbances, emergencies, etc. during shift Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed Coach, train, counsel hourly associates and administer discipline as needed Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports. Prepare, copy, and distribute reports as required. Handle special guest requests. Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Qualifications: At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field. Previous supervisory responsibilities Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by manager
May 01, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: 24 North Hotel is Key West's answer to casual-resort luxury offering guests a genuine island experience. Set at the entry point of Key West on North Roosevelt Boulevard the hotel is convenient to the island's best attractions including Old Town, Duval Street, Mallory Square, Smathers Beach and the Hemingway House. With 145 guest rooms (including 8 suites), views of the gulf, and a lively pool scene, guests can embrace Key West culture while staying in a modern and hip hotel. Overview: The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities: Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering) Provide strong lobby presence to assist front desk agents and guest Provide all aspects of shift coverage in F&B operations as needed Balance the hotel room type inventory Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards) Monitor and action Nor 1 upsell program Handle guest's special requests and customer complaints during shift. Perform all other front desk duties and responsibilities. Investigate and handle complaints, disturbances, emergencies, etc. during shift Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed Coach, train, counsel hourly associates and administer discipline as needed Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports. Prepare, copy, and distribute reports as required. Handle special guest requests. Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Qualifications: At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field. Previous supervisory responsibilities Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by manager
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Overview: WHERE YOU WORK Elevation Hotel and Spa is a destination adventure resort that incorporates Crested Butte's local culture featuring a new craft cocktail focused lobby bar "billy barr" named after the famed local climate researcher. The Matchstick Lounge is a relaxing space to unwind, play pool and is themed around the adventure movie production company. The main culinary outlet, José, features a unique menu of chef-crafted, Guadalajara-inspired favorites as well as craft cocktails and serves guests both indoors and on an expansive slope side patio. WHY YOU'RE HERE Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. The ideal candidate will bring a passion for the mountain lifestyle and a knowledge of what makes Crested Butte special. (Bonus points for loving skiing, snowboarding and/or mountain-biking!) Availability Requirements Full-time, Evenings, Weekends required Benefits In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify. Responsibilities: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. $22/hr Applications accepted on a rolling basis, no application deadline.
May 01, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Overview: WHERE YOU WORK Elevation Hotel and Spa is a destination adventure resort that incorporates Crested Butte's local culture featuring a new craft cocktail focused lobby bar "billy barr" named after the famed local climate researcher. The Matchstick Lounge is a relaxing space to unwind, play pool and is themed around the adventure movie production company. The main culinary outlet, José, features a unique menu of chef-crafted, Guadalajara-inspired favorites as well as craft cocktails and serves guests both indoors and on an expansive slope side patio. WHY YOU'RE HERE Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. The ideal candidate will bring a passion for the mountain lifestyle and a knowledge of what makes Crested Butte special. (Bonus points for loving skiing, snowboarding and/or mountain-biking!) Availability Requirements Full-time, Evenings, Weekends required Benefits In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify. Responsibilities: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. $22/hr Applications accepted on a rolling basis, no application deadline.
The Concierge Associate will be responsible for creating a hospitable first impression of the community via phone or in person for residents, families, visitors, and potential residents. The Concierge Associate will handle a variety of administrative and sales duties as well as ensuring proper infection control and screenings are followed by all visitors. Essential Job Duties Maintain an excellent customer service relationship with all residents, visitors, and prospects. Answer phones distribute messages, accordingly, assist potential customers with information on community, set up tours, correspond with Community Relations Director on all leads and tours. Responsible for ensuring the lobby, entry ways, and front desk are always clean and organized. Coordinate with maintenance/housekeeping when needed. Schedule patio and indoor plexi glass visits based on HHSC guidelines. Monitor visits to ensure visitors are following proper infection control procedures. Sanitize COVID visiting areas before and after each visit. Monitor community refreshment areas: coffee, water, to make certain they are always stocked. Distribute and assist residents with mail and packages when needed. Accept service requests from residents and log appropriately. Handle grievance complaints presented by residents and communicate to management. Support department heads and Administrator with administrative tasks. Perform additional duties as assigned by Administrator. Requirements High school diploma or GED Over 18 years of age Background clearance as required by government regulations Negative TB test result Excellent communication skills including the ability to speak, write and read English Ability to operate computer, necessary software programs (word, excel, email) scanners, copiers, and fax machine. Professional attitude and appearance Ability to work as a team in a fast-paced environment Physical Demands Must be able to lift 25 pounds Must be able to bend and move intermittently throughout the day and community. Must be able to push a resident safely in their wheelchairs Must be able to sit and stand for long periods of time PIf07316cc5fb4-8683
May 01, 2024
Full time
The Concierge Associate will be responsible for creating a hospitable first impression of the community via phone or in person for residents, families, visitors, and potential residents. The Concierge Associate will handle a variety of administrative and sales duties as well as ensuring proper infection control and screenings are followed by all visitors. Essential Job Duties Maintain an excellent customer service relationship with all residents, visitors, and prospects. Answer phones distribute messages, accordingly, assist potential customers with information on community, set up tours, correspond with Community Relations Director on all leads and tours. Responsible for ensuring the lobby, entry ways, and front desk are always clean and organized. Coordinate with maintenance/housekeeping when needed. Schedule patio and indoor plexi glass visits based on HHSC guidelines. Monitor visits to ensure visitors are following proper infection control procedures. Sanitize COVID visiting areas before and after each visit. Monitor community refreshment areas: coffee, water, to make certain they are always stocked. Distribute and assist residents with mail and packages when needed. Accept service requests from residents and log appropriately. Handle grievance complaints presented by residents and communicate to management. Support department heads and Administrator with administrative tasks. Perform additional duties as assigned by Administrator. Requirements High school diploma or GED Over 18 years of age Background clearance as required by government regulations Negative TB test result Excellent communication skills including the ability to speak, write and read English Ability to operate computer, necessary software programs (word, excel, email) scanners, copiers, and fax machine. Professional attitude and appearance Ability to work as a team in a fast-paced environment Physical Demands Must be able to lift 25 pounds Must be able to bend and move intermittently throughout the day and community. Must be able to push a resident safely in their wheelchairs Must be able to sit and stand for long periods of time PIf07316cc5fb4-8683
HAND & STONE GREER FULL OR PART TIME Hand and Stone is seeking for a Spa Associate for its location in Greer SC. Our Spa Associates are front desk managers of the spa, they need to be professional and friendly, their responsibilities include making reservations and balancing the appointment book; they greet customers and inform them of spa services, and help to keep the spa neat and clean throughout their shift. Spa Associates need to be able to discuss service upgrade with clients, and feel comfortable selling memberships. We have an immediate opening for a position available, and can hire for either part-time or full-time. We pride ourselves on a bright and positive working environment, and are located in Riverside Crossing Shopping Center in a beautiful part of Greer SC. The primary Qualifications and Requirements of this role include, but are not limited to: Provide excellent customer service to members/guests Welcome and greet members/guests upon arrival Answer phones, book appointments, sell memberships, gift cards and upgrades Promote health/wellness benefits of massage therapy and esthetics Maintain a professional and clean work environment & appearance Positive, energetic attitude Team player Perform various other duties as assigned What's in it for you? Hourly wage plus commissions and bonuses Accident Insurance and Short-Term Disability through AFLAC Flexible schedules Professional and safe work environment Employee discounts Employee rewards program/employee referral bonus Bonuses and Incentive programs Job Requirements: Good computer and phone skills, strong customer service capabilities. Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
Apr 26, 2024
Full time
HAND & STONE GREER FULL OR PART TIME Hand and Stone is seeking for a Spa Associate for its location in Greer SC. Our Spa Associates are front desk managers of the spa, they need to be professional and friendly, their responsibilities include making reservations and balancing the appointment book; they greet customers and inform them of spa services, and help to keep the spa neat and clean throughout their shift. Spa Associates need to be able to discuss service upgrade with clients, and feel comfortable selling memberships. We have an immediate opening for a position available, and can hire for either part-time or full-time. We pride ourselves on a bright and positive working environment, and are located in Riverside Crossing Shopping Center in a beautiful part of Greer SC. The primary Qualifications and Requirements of this role include, but are not limited to: Provide excellent customer service to members/guests Welcome and greet members/guests upon arrival Answer phones, book appointments, sell memberships, gift cards and upgrades Promote health/wellness benefits of massage therapy and esthetics Maintain a professional and clean work environment & appearance Positive, energetic attitude Team player Perform various other duties as assigned What's in it for you? Hourly wage plus commissions and bonuses Accident Insurance and Short-Term Disability through AFLAC Flexible schedules Professional and safe work environment Employee discounts Employee rewards program/employee referral bonus Bonuses and Incentive programs Job Requirements: Good computer and phone skills, strong customer service capabilities. Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
Front Desk Spa Sales Associates at Hand and Stone Massage and Facial Spa Would you like to get paid to mingle? Are you interested in working for a company that helps people every day? Does reaching goals excite and motivate you? We are looking for dedicated professionals that enjoy a fun, supportive working environment. If you answered yes to these questions, we want you to join our team! Hand & Stone is seeking to hire outgoing, friendly front desk sales associates for an exciting opportunity with a professional wellness business in Arvada. Our ideal candidate is interested in longevity and growth with our company. We promote a culture of team work, kindness, honesty, maturity, gratitude, and passion. Qualifications and Requirements: Strong sales experience and confident client relations Professional communication and telephone skills Must have superior customer service skills and be a problem solver Hospitality, salon, or spa experience is a plus, but not required Flexibility in schedule Reliable and punctual Ability to maintain serene environment while being outgoing and pleasant Multi-tasking and prioritizing skills are essential Benefits include: Discounted and Free services Medical, Dental, Vision, Short Term Disability Benefits Discounts on product Secure hourly pay Commissions on retail products Bonus on membership sales .sky's the limit $17.50 - $22.00 or more per hour (base hourly pay plus commission)
Apr 26, 2024
Full time
Front Desk Spa Sales Associates at Hand and Stone Massage and Facial Spa Would you like to get paid to mingle? Are you interested in working for a company that helps people every day? Does reaching goals excite and motivate you? We are looking for dedicated professionals that enjoy a fun, supportive working environment. If you answered yes to these questions, we want you to join our team! Hand & Stone is seeking to hire outgoing, friendly front desk sales associates for an exciting opportunity with a professional wellness business in Arvada. Our ideal candidate is interested in longevity and growth with our company. We promote a culture of team work, kindness, honesty, maturity, gratitude, and passion. Qualifications and Requirements: Strong sales experience and confident client relations Professional communication and telephone skills Must have superior customer service skills and be a problem solver Hospitality, salon, or spa experience is a plus, but not required Flexibility in schedule Reliable and punctual Ability to maintain serene environment while being outgoing and pleasant Multi-tasking and prioritizing skills are essential Benefits include: Discounted and Free services Medical, Dental, Vision, Short Term Disability Benefits Discounts on product Secure hourly pay Commissions on retail products Bonus on membership sales .sky's the limit $17.50 - $22.00 or more per hour (base hourly pay plus commission)
Benefits: Company parties Competitive salary Employee discounts Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Training & development NEW SPA OPENING IN MAY! PAY RANGE DOES NOT INCLUDE MEMBERSHIP SALE COMMISION. Hand and Stone Massage and Facial Spa, located in Lexington, SC 29072 is seeking a Lead Spa Associate looking to grow into an Assistant Manager specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance .•Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products and service. How You Contribute to Success: Member Conversion and Customer Service-As part of the spa management team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team. Detailed knowledge of the menu of services -don't worry, we'll train you! Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture. Multi-Tasking Expertise Have experience handling or assisting with administrative tasks- including (but not limited to) payroll, scheduling, inventory management, and sales reporting. Along with day-to-day spa task Answer phones, schedule appointments, and file documents. Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Qualifications: High School Diploma or Equivalent 18 years old or older please Strong organization and attention to detail Team player with the ability to work independently with minimal supervision. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Apr 26, 2024
Full time
Benefits: Company parties Competitive salary Employee discounts Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Training & development NEW SPA OPENING IN MAY! PAY RANGE DOES NOT INCLUDE MEMBERSHIP SALE COMMISION. Hand and Stone Massage and Facial Spa, located in Lexington, SC 29072 is seeking a Lead Spa Associate looking to grow into an Assistant Manager specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance .•Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products and service. How You Contribute to Success: Member Conversion and Customer Service-As part of the spa management team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team. Detailed knowledge of the menu of services -don't worry, we'll train you! Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture. Multi-Tasking Expertise Have experience handling or assisting with administrative tasks- including (but not limited to) payroll, scheduling, inventory management, and sales reporting. Along with day-to-day spa task Answer phones, schedule appointments, and file documents. Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Qualifications: High School Diploma or Equivalent 18 years old or older please Strong organization and attention to detail Team player with the ability to work independently with minimal supervision. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Front Desk Spa Sales Associates at Hand and Stone Massage and Facial Spa Would you like to get paid to mingle? Are you interested in working for a company that helps people every day? Does reaching goals excite and motivate you? We are looking for dedicated professionals that enjoy a fun, supportive working environment. If you answered yes to these questions, we want you to join our team! Hand & Stone is seeking to hire outgoing, friendly front desk sales associates for an exciting opportunity with a professional wellness business in Boulder. Our ideal candidate is interested in longevity and growth with our company. We promote a culture of team work, kindness, honesty, maturity, gratitude, and passion. Qualifications and Requirements: Strong sales experience and confident client relations Professional communication and telephone skills Must have superior customer service skills and be a problem solver Hospitality, salon, or spa experience is a plus, but not required Flexibility in schedule Reliable and punctual Ability to maintain serene environment while being outgoing and pleasant Multi-tasking and prioritizing skills are essential Benefits include: Discounted and Free services Medical, Dental, Vision, Short Term Disability Benefits Discounts on product Secure hourly pay Commissions on retail products Bonus on sales .sky's the limit $15.00 - $17.50 or more per hour (base hourly pay plus commission)
Apr 26, 2024
Full time
Front Desk Spa Sales Associates at Hand and Stone Massage and Facial Spa Would you like to get paid to mingle? Are you interested in working for a company that helps people every day? Does reaching goals excite and motivate you? We are looking for dedicated professionals that enjoy a fun, supportive working environment. If you answered yes to these questions, we want you to join our team! Hand & Stone is seeking to hire outgoing, friendly front desk sales associates for an exciting opportunity with a professional wellness business in Boulder. Our ideal candidate is interested in longevity and growth with our company. We promote a culture of team work, kindness, honesty, maturity, gratitude, and passion. Qualifications and Requirements: Strong sales experience and confident client relations Professional communication and telephone skills Must have superior customer service skills and be a problem solver Hospitality, salon, or spa experience is a plus, but not required Flexibility in schedule Reliable and punctual Ability to maintain serene environment while being outgoing and pleasant Multi-tasking and prioritizing skills are essential Benefits include: Discounted and Free services Medical, Dental, Vision, Short Term Disability Benefits Discounts on product Secure hourly pay Commissions on retail products Bonus on sales .sky's the limit $15.00 - $17.50 or more per hour (base hourly pay plus commission)
Benefits: Bonus based on performance Dental insurance Employee discounts Health insurance Paid time off Training & development Job Description: Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. Hand and Stone Massage and Facial Spa, located in Mount Pleasant, SC is seeking a Front Desk Spa Sales Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding! Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills! We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you! Responsibilities: Meet membership sales goals Detailed knowledge of the menu of services - don't worry, we'll train you! Have excellent customer service to members and guests, while building relationships that last Capable of working flexible hours Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive and energetic attitude Answer phones, schedule appointments, and file documents Perform various other duties as assigned What's in it for you? Competitive Compensation - Base hourly wage Plus Bi-weekly performance incentives. Full Health Benefits - including Medical( 25 hours+), Dental and Vision (20 hours+) Contests - do you want to put your sales skills to the test? See what we have in store! Career Advancement - You have the potential for rapid advancement, including management roles, based on performance. Ongoing Training - We are ALWAYS learning and improving. Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind! Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too! Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards? Qualifications: Having a high school diploma or equivalent is required be 18 years old or older be exceptionally organized and have great attention to detail be a strong team player with the ability to work independently with minimal supervision
Apr 26, 2024
Full time
Benefits: Bonus based on performance Dental insurance Employee discounts Health insurance Paid time off Training & development Job Description: Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. Hand and Stone Massage and Facial Spa, located in Mount Pleasant, SC is seeking a Front Desk Spa Sales Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding! Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills! We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you! Responsibilities: Meet membership sales goals Detailed knowledge of the menu of services - don't worry, we'll train you! Have excellent customer service to members and guests, while building relationships that last Capable of working flexible hours Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive and energetic attitude Answer phones, schedule appointments, and file documents Perform various other duties as assigned What's in it for you? Competitive Compensation - Base hourly wage Plus Bi-weekly performance incentives. Full Health Benefits - including Medical( 25 hours+), Dental and Vision (20 hours+) Contests - do you want to put your sales skills to the test? See what we have in store! Career Advancement - You have the potential for rapid advancement, including management roles, based on performance. Ongoing Training - We are ALWAYS learning and improving. Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind! Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too! Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards? Qualifications: Having a high school diploma or equivalent is required be 18 years old or older be exceptionally organized and have great attention to detail be a strong team player with the ability to work independently with minimal supervision
Benefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Hand and Stone Massage and Facial Spa, located in Chapel Hill, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance .•Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products, services, AND gift cards? How You Contribute to Success: Meet membership sales goals - commission experience helpful but not necessary. Build client and member relationships to educate on options tailored to their needs. Detailed knowledge of the menu of services -don't worry, we'll train you! Excellent customer service to members and guests Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Answer phones, schedule appointments, and file documents Perform various other duties as assigned Qualifications: High School Diploma or Equivalent 18 years old or older please Strong organization and attention to detail Team player with the ability to work independently with minimal supervision.
Apr 23, 2024
Full time
Benefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Hand and Stone Massage and Facial Spa, located in Chapel Hill, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance .•Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products, services, AND gift cards? How You Contribute to Success: Meet membership sales goals - commission experience helpful but not necessary. Build client and member relationships to educate on options tailored to their needs. Detailed knowledge of the menu of services -don't worry, we'll train you! Excellent customer service to members and guests Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Answer phones, schedule appointments, and file documents Perform various other duties as assigned Qualifications: High School Diploma or Equivalent 18 years old or older please Strong organization and attention to detail Team player with the ability to work independently with minimal supervision.
Benefits: Employee discounts Now Hiring! Hand and Stone Massage and Facial Spa, located in Salt lake city 1140 Brickyard 84106, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Meet Sales Quota Goals! Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance .•Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products, services, AND gift cards? How You Contribute to Success: Meet membership sales goals - commission experience helpful but not necessary. Build client and member relationships to educate on options tailored to their needs. Detailed knowledge of the menu of services -don't worry, we'll train you! Excellent customer service to members and guests Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Answer phones, schedule appointments, and file documents Perform various other duties as assigned Qualifications: High School Diploma or Equivalent 18 years old or older please Strong organization and attention to detail Team player with the ability to work independently with minimal supervision.
Apr 20, 2024
Full time
Benefits: Employee discounts Now Hiring! Hand and Stone Massage and Facial Spa, located in Salt lake city 1140 Brickyard 84106, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Meet Sales Quota Goals! Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth -You have the potential for rapid promotions, including management roles, based on performance .•Ongoing Training -We are ALWAYS learning and improving. Flexible Hours- Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts-Who wouldn't want discounts on products, services, AND gift cards? How You Contribute to Success: Meet membership sales goals - commission experience helpful but not necessary. Build client and member relationships to educate on options tailored to their needs. Detailed knowledge of the menu of services -don't worry, we'll train you! Excellent customer service to members and guests Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Answer phones, schedule appointments, and file documents Perform various other duties as assigned Qualifications: High School Diploma or Equivalent 18 years old or older please Strong organization and attention to detail Team player with the ability to work independently with minimal supervision.
Hand and Stone Massage and Facial Spa, located in Hudson, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth - You have the potential for rapid promotions, including management roles, based on performance Ongoing Training - We are ALWAYS learning and improving. Flexible Hours - Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards? How You Contribute to Success: Meet membership sales goals - commission experience helpful but not necessary. Build client and member relationships to educate on options tailored to their needs. Detailed knowledge of the menu of services -don't worry, we'll train you! Excellent customer service to members and guests Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Answer phones, schedule appointments, and file documents Perform various other duties as assigned Qualifications: High School Diploma or Equivalent 18 years old or older please Strong organization and attention to detail Team player with the ability to work independently with minimal supervision I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee. Compensation: $17.00 per hour At Hand and Stone, Opportunity Knocks. Over 400 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time we can provide the perfect fit with FLEXIBLE schedules. Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Apr 19, 2024
Full time
Hand and Stone Massage and Facial Spa, located in Hudson, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. If you are: Passionate about customer service Motivated by success. Interested in Beauty, Health, and Wellness Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude! What We Offer: Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model! Contests - We give a friendly competition! Put your sales and customer service skills to the test! Career Growth - You have the potential for rapid promotions, including management roles, based on performance Ongoing Training - We are ALWAYS learning and improving. Flexible Hours - Part Time and Full Time shifts available! Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards? How You Contribute to Success: Meet membership sales goals - commission experience helpful but not necessary. Build client and member relationships to educate on options tailored to their needs. Detailed knowledge of the menu of services -don't worry, we'll train you! Excellent customer service to members and guests Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! Answer phones, schedule appointments, and file documents Perform various other duties as assigned Qualifications: High School Diploma or Equivalent 18 years old or older please Strong organization and attention to detail Team player with the ability to work independently with minimal supervision I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee. Compensation: $17.00 per hour At Hand and Stone, Opportunity Knocks. Over 400 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time we can provide the perfect fit with FLEXIBLE schedules. Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Bedford Springs Resort Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match. The Spa Attendant will be responsible for greeting clients and introducing the facilities and program components to individuals and groups. Furthermore, the attendant monitors the spa and fitness room for cleanliness, safety, and provides direction or instruction when appropriate. Observing all the policies and procedures of the Resort and the Spa as outlined in the Associate Handbook Responsible for greeting all guests in an appropriately friendly manner and providing assistance with any aspect of their visit to ensure a fabulous experience. Providing guests with tours and information pertinent to the Spa including the Locker Areas, amenities, The Baths and Relaxation Lounge. Responsible for multi-tasking in assisting guests, attending to laundry, re-stocking supplies, cleaning and ensuring a meticulous spa environment. Knowledgeable about all Spa service treatments offered as well as seasonal treatment promotions. Knowledgeable about all products in the Spa retail area so as to assist guests and enhance retail sales. Following daily checklists for opening & closing procedures, fitness center and weekly chores as detailed on Spa's whiteboard. Maintaining a well-groomed, professional appearance, this includes wearing a clean and well-kept uniform, and nametag. Knowledgeable about all outlets and offerings of the resort to assist in aiding any guest request. Responsible for assisting Spa Front Desk associates in any duties necessary. Responsible for reporting to work on time and according to posted schedule. High School Graduate or equivalent. CPR and First Aid certification preferred. Computer knowledge. Previous experience in customer service preferred. Ability to communicate effectively and work as a Team member of the Spa. Ability to transport, handle and/or lift 50 lbs. (NOTE: sports and fitness equipment) Ability to work a flexible work schedule as assigned by management Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
May 01, 2024
Full time
Bedford Springs Resort Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match. The Spa Attendant will be responsible for greeting clients and introducing the facilities and program components to individuals and groups. Furthermore, the attendant monitors the spa and fitness room for cleanliness, safety, and provides direction or instruction when appropriate. Observing all the policies and procedures of the Resort and the Spa as outlined in the Associate Handbook Responsible for greeting all guests in an appropriately friendly manner and providing assistance with any aspect of their visit to ensure a fabulous experience. Providing guests with tours and information pertinent to the Spa including the Locker Areas, amenities, The Baths and Relaxation Lounge. Responsible for multi-tasking in assisting guests, attending to laundry, re-stocking supplies, cleaning and ensuring a meticulous spa environment. Knowledgeable about all Spa service treatments offered as well as seasonal treatment promotions. Knowledgeable about all products in the Spa retail area so as to assist guests and enhance retail sales. Following daily checklists for opening & closing procedures, fitness center and weekly chores as detailed on Spa's whiteboard. Maintaining a well-groomed, professional appearance, this includes wearing a clean and well-kept uniform, and nametag. Knowledgeable about all outlets and offerings of the resort to assist in aiding any guest request. Responsible for assisting Spa Front Desk associates in any duties necessary. Responsible for reporting to work on time and according to posted schedule. High School Graduate or equivalent. CPR and First Aid certification preferred. Computer knowledge. Previous experience in customer service preferred. Ability to communicate effectively and work as a Team member of the Spa. Ability to transport, handle and/or lift 50 lbs. (NOTE: sports and fitness equipment) Ability to work a flexible work schedule as assigned by management Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Travelers can experience Brew City the way it was meant to be seen - from our sensational hotel in Milwaukee, WI. Whether in town for a business meeting or family getaway, Hyatt Regency is the ideal place for visitors to stay to explore the area, be productive, and feel at home. Located adjacent to the Wisconsin Center, our hotel in the downtown district perfectly complements the convention center with over 33,000 square feet of stylish event space, ideal for social galas, weddings, conferences, and executive meetings. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
May 01, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Travelers can experience Brew City the way it was meant to be seen - from our sensational hotel in Milwaukee, WI. Whether in town for a business meeting or family getaway, Hyatt Regency is the ideal place for visitors to stay to explore the area, be productive, and feel at home. Located adjacent to the Wisconsin Center, our hotel in the downtown district perfectly complements the convention center with over 33,000 square feet of stylish event space, ideal for social galas, weddings, conferences, and executive meetings. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Denver - Airport / DIA 6801 Tower Road Denver , CO 80249 Overview: The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities: Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be willing to cross train in other accounting or hotel-related areas. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Prepare and distribute month-end reports. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Ensure accuracy of all numbers reported including statistics. Input and update financial information into corporate communications network. Perform daily, weekly, monthly and annual data processing system functions as required. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Respond to governmental inquiries upon receipt. Handle guest requests Qualifications: High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service Experience preferred. Computer knowledge/skills required. Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Salary Range ($18.50/hr - $19.50/hr) In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify. applications are accepted on an ongoing basis
May 01, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Denver - Airport / DIA 6801 Tower Road Denver , CO 80249 Overview: The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities: Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be willing to cross train in other accounting or hotel-related areas. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Prepare and distribute month-end reports. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Ensure accuracy of all numbers reported including statistics. Input and update financial information into corporate communications network. Perform daily, weekly, monthly and annual data processing system functions as required. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Respond to governmental inquiries upon receipt. Handle guest requests Qualifications: High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service Experience preferred. Computer knowledge/skills required. Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Salary Range ($18.50/hr - $19.50/hr) In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify. applications are accepted on an ongoing basis
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Overview: WHERE YOU WORK Elevation Hotel and Spa is a destination adventure resort that incorporates Crested Butte's local culture featuring a new craft cocktail focused lobby bar "billy barr" named after the famed local climate researcher. The Matchstick Lounge is a relaxing space to unwind, play pool and is themed around the adventure movie production company. The main culinary outlet, José, features a unique menu of chef-crafted, Guadalajara-inspired favorites as well as craft cocktails and serves guests both indoors and on an expansive slope side patio. WHY YOU'RE HERE Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. The ideal candidate will bring a passion for the mountain lifestyle and a knowledge of what makes Crested Butte special. (Bonus points for loving skiing, snowboarding and/or mountain-biking!) Availability Requirements Full-time, Nights, Weekends required Benefits In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify. Responsibilities: The Night Audit Supervisor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Audit Supervisor will provide the management team with accurate and reliable information needed to make effective operational decisions Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Ensure overall guest satisfaction. Investigate and handle complaints, disturbances, emergencies, etc. during shift. Monitor and prepare Night Audit reports in accordance with Highgate Hotel's requirements. Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Handle special guest requests. Have knowledge of and assist in all emergency procedures as required. Qualifications: High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field required. College course work in related field helpful. Previous supervisory responsibility preferred. Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift. $22/hr Applications accepted on a rolling basis, no application deadline.
May 01, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Overview: WHERE YOU WORK Elevation Hotel and Spa is a destination adventure resort that incorporates Crested Butte's local culture featuring a new craft cocktail focused lobby bar "billy barr" named after the famed local climate researcher. The Matchstick Lounge is a relaxing space to unwind, play pool and is themed around the adventure movie production company. The main culinary outlet, José, features a unique menu of chef-crafted, Guadalajara-inspired favorites as well as craft cocktails and serves guests both indoors and on an expansive slope side patio. WHY YOU'RE HERE Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. The ideal candidate will bring a passion for the mountain lifestyle and a knowledge of what makes Crested Butte special. (Bonus points for loving skiing, snowboarding and/or mountain-biking!) Availability Requirements Full-time, Nights, Weekends required Benefits In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify. Responsibilities: The Night Audit Supervisor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Audit Supervisor will provide the management team with accurate and reliable information needed to make effective operational decisions Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Ensure overall guest satisfaction. Investigate and handle complaints, disturbances, emergencies, etc. during shift. Monitor and prepare Night Audit reports in accordance with Highgate Hotel's requirements. Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Handle special guest requests. Have knowledge of and assist in all emergency procedures as required. Qualifications: High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field required. College course work in related field helpful. Previous supervisory responsibility preferred. Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift. $22/hr Applications accepted on a rolling basis, no application deadline.