Job Description Supervise daily operation of dining room(s), room service and convenience store. Ensure resident/guest satisfaction by responding quickly to needs and requests. Ensure room service orders are delivered timely and properly. Ensure smooth and timely opening of the dining room. Assist in producing weekly schedules with budgetary guidelines for service staff. Ensure that there are an adequate number of employees for each shift and ensure that absences are covered. Lead the training of all new dining room employees. Assist service staff during mealtime as needed. Oversee resident billing of food service charges. Manage dining staff.
May 28, 2024
Full time
Job Description Supervise daily operation of dining room(s), room service and convenience store. Ensure resident/guest satisfaction by responding quickly to needs and requests. Ensure room service orders are delivered timely and properly. Ensure smooth and timely opening of the dining room. Assist in producing weekly schedules with budgetary guidelines for service staff. Ensure that there are an adequate number of employees for each shift and ensure that absences are covered. Lead the training of all new dining room employees. Assist service staff during mealtime as needed. Oversee resident billing of food service charges. Manage dining staff.
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
May 28, 2024
Full time
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $19.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
May 28, 2024
Full time
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $19.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
May 28, 2024
Full time
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $19.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
May 28, 2024
Full time
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $19.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
May 28, 2024
Full time
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
May 28, 2024
Full time
Job Description Job Summary As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the kitchen team in addition to, and often on behalf of, the Store Leader. Job Description Experience Required: 1 to 3 years Experience Desired: Experience in supervisory role and food service Education Desired: High school diploma or equivalent Certification or Licensing Preferred: Food Safety Lifting Requirement: Up to 50 pounds Job Responsibilities Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products. Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders. Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers. Assist management in setting and reaching aggressive sales and profit goals by encouraging sampling and suggesting as much as possible, while also managing shrink. Monitor quality control in kitchen area and when ordering food and supplies. Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Focus on flexibility, being ready to lead the team in the Kitchen at one moment, and then step in as a GoGetter at the next. Make sure your restrooms are always exceptionally clean and well-stocked. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues. Ensure all Team Members have access to the right training and resources. Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well. Supervise product merchandising and integrity by ensuring that all equipment consistently passes safety audits and that the appropriate Team Members on the schedule are certified in food safety. Set and promote sales and performance goals for your team and provide them with the tools to reach those goals. Identify strengths and opportunities on your team and think strategically when making moves and scheduling. Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice. Starting Rate of Pay $18.00 About Us GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that s fun, fearless and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana help countless guests get where they re going with the perfect mix of fuel, food and convenience. Our diverse team strives to help each and every employee get where they re growing with dynamic career paths, competitive pay and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.
Job title Supervisor Reports to General Manager Department Operations FLSA Status Non-Exempt, (hours/shifts may vary) Position Summary Responsible for the supervision and oversight of operational and administrative details of customer and culinary service in the dining unit. Lead associates through their shift by assisting with their job functions to ensure quality service and anticipating guests' needs. Ensure training and monitoring of front-line associates while working with the entire management team is set up for success in the daily operation. Expected House of Work This is a full time position whose schedule is based on the customers' needs and needs of the business. The position primarily works a set schedule during the school year, includes 1 weekend day and can include weekends, evenings, and late night hours. The position requires a minimum of 40 hours per week, and additional hours will be expected during peak periods of business and special events. This typically includes August start up, January start up, commencement and any other special events or needs of the business. Scheduled shifts can vary in length. Weekends and evenings are required. This position is considered a non-exempt position, which means that you will be eligible for overtime time pay for hours worked in excess of 40 in a given workweek. Essential Functions Daily Supervision of Staff Supervises student employees: Interviews, hires, trains, schedules and provides daily supervision of student and student manager staff including: coaching, counseling, and performance evaluation. Oversees the hiring and supervision of student employees. Conducts student manager meetings. Oversees student managers in the evaluation of student employees, ensuring the evaluations are completed correctly. Supervises full and part-time employees on a daily basis. Manages customer service. Interacts daily with customers and responds to customer needs and comments. Participates in and makes recommendations for hiring, training, supervising and scheduling staff ?including: coaching, counseling, performance evaluation. Recommends disciplinary actions. Administrative Responsibilities Provides coverage for other units as necessary. Maintains and updates student manager daily checklist. Maintains daily schedule of shift assignments. May perform any of the following responsibilities: Runs daily revenue reports. Performs cash and credit reconciliation procedures. Makes daily deposits. Oversees cash register operations, monies received, daily bank deposits, sales receipts, ? Tracks and maintains inventory, i.e., tracks pars, logs monthly inventory. Opens and closes the operation. Additional duties as required or requested. Education and Training High School Diploma or GED, some post-high school education/training/certification in business, management or culinary arts preferred. Desired Qualifications 2 years' experience in a restaurant or institutional food service setting. Work Environment The work environment can be loud and busy. There is exposure to kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery falls. The position operates in a kitchen environment where the employee is frequently exposed to heat, steam, fire, and noise. Long, irregular working hours. Exposure to extreme temperatures in coolers and freezers. Physical and Mental Demands The position is very active and the employee must be able to stand and walk for a minimum of 8 hours. The employee is occasionally required to sit; climb or balance; stoop, bend, kneel, crouch or crawl. While performing the duties of the job, the employee is regularly required to talk and hear. Specific vision abilities required by the job include close vision and ability to adjust focus. The employee must have the ability to use hands and fingers, manipulate fingers; and reach with hands and arms. The employee must frequently lift, move, push and pull items weighing 25 lbs and occasionally lift and/or move items like cres carts (on wheels) weighing up to 50 lbs or more. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Valid driver's license and clean driving record required. Ability to demonstrate safe driving practices. Licensure/Certification ServSafe Certification Travel Travel between UB campuses may be required. May need to attend conferences and/or special events Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee Name: Employee Signature: Date: Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.
May 27, 2024
Full time
Job title Supervisor Reports to General Manager Department Operations FLSA Status Non-Exempt, (hours/shifts may vary) Position Summary Responsible for the supervision and oversight of operational and administrative details of customer and culinary service in the dining unit. Lead associates through their shift by assisting with their job functions to ensure quality service and anticipating guests' needs. Ensure training and monitoring of front-line associates while working with the entire management team is set up for success in the daily operation. Expected House of Work This is a full time position whose schedule is based on the customers' needs and needs of the business. The position primarily works a set schedule during the school year, includes 1 weekend day and can include weekends, evenings, and late night hours. The position requires a minimum of 40 hours per week, and additional hours will be expected during peak periods of business and special events. This typically includes August start up, January start up, commencement and any other special events or needs of the business. Scheduled shifts can vary in length. Weekends and evenings are required. This position is considered a non-exempt position, which means that you will be eligible for overtime time pay for hours worked in excess of 40 in a given workweek. Essential Functions Daily Supervision of Staff Supervises student employees: Interviews, hires, trains, schedules and provides daily supervision of student and student manager staff including: coaching, counseling, and performance evaluation. Oversees the hiring and supervision of student employees. Conducts student manager meetings. Oversees student managers in the evaluation of student employees, ensuring the evaluations are completed correctly. Supervises full and part-time employees on a daily basis. Manages customer service. Interacts daily with customers and responds to customer needs and comments. Participates in and makes recommendations for hiring, training, supervising and scheduling staff ?including: coaching, counseling, performance evaluation. Recommends disciplinary actions. Administrative Responsibilities Provides coverage for other units as necessary. Maintains and updates student manager daily checklist. Maintains daily schedule of shift assignments. May perform any of the following responsibilities: Runs daily revenue reports. Performs cash and credit reconciliation procedures. Makes daily deposits. Oversees cash register operations, monies received, daily bank deposits, sales receipts, ? Tracks and maintains inventory, i.e., tracks pars, logs monthly inventory. Opens and closes the operation. Additional duties as required or requested. Education and Training High School Diploma or GED, some post-high school education/training/certification in business, management or culinary arts preferred. Desired Qualifications 2 years' experience in a restaurant or institutional food service setting. Work Environment The work environment can be loud and busy. There is exposure to kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery falls. The position operates in a kitchen environment where the employee is frequently exposed to heat, steam, fire, and noise. Long, irregular working hours. Exposure to extreme temperatures in coolers and freezers. Physical and Mental Demands The position is very active and the employee must be able to stand and walk for a minimum of 8 hours. The employee is occasionally required to sit; climb or balance; stoop, bend, kneel, crouch or crawl. While performing the duties of the job, the employee is regularly required to talk and hear. Specific vision abilities required by the job include close vision and ability to adjust focus. The employee must have the ability to use hands and fingers, manipulate fingers; and reach with hands and arms. The employee must frequently lift, move, push and pull items weighing 25 lbs and occasionally lift and/or move items like cres carts (on wheels) weighing up to 50 lbs or more. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Valid driver's license and clean driving record required. Ability to demonstrate safe driving practices. Licensure/Certification ServSafe Certification Travel Travel between UB campuses may be required. May need to attend conferences and/or special events Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee Name: Employee Signature: Date: Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures the overall quality of the cleaning of guest rooms, corridors, and service areas based on hotel, Shaner, and Franchise objectives. Ensures all house and safety rules, housekeeping procedures, and security procedures are followed. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Performs housekeeping, laundry, and/or houseperson functions whenever necessary. Other duties as assigned. Responsibilities Supervise, train, and inspect the performance of assigned Guest Room Attendants and Housepersons, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 28, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures the overall quality of the cleaning of guest rooms, corridors, and service areas based on hotel, Shaner, and Franchise objectives. Ensures all house and safety rules, housekeeping procedures, and security procedures are followed. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Performs housekeeping, laundry, and/or houseperson functions whenever necessary. Other duties as assigned. Responsibilities Supervise, train, and inspect the performance of assigned Guest Room Attendants and Housepersons, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Assists with training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities The AM Kitchen Supervisor will plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Assist with the direction, training, and monitoring performance of kitchen staff. Maintain organization, cleanliness and sanitation of work areas and equipment. Qualifications Minimum one year of experience as a line cook; prior supervisory experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, certification of culinary training preferred. Safe food handling certificate. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 28, 2024
Full time
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Assists with training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities The AM Kitchen Supervisor will plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Assist with the direction, training, and monitoring performance of kitchen staff. Maintain organization, cleanliness and sanitation of work areas and equipment. Qualifications Minimum one year of experience as a line cook; prior supervisory experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, certification of culinary training preferred. Safe food handling certificate. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Situated just a few minutes from the vibrant French Quarter and Arts District, the Hilton New Orleans/St. Charles Avenue hotel was inducted into the Historic Hotels of America in November 2014. Discover beautifully renovated rooms, extensive function space, stylish dining, and fantastic leisure facilities in the heart of Louisiana's main business district. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
May 28, 2024
Full time
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Situated just a few minutes from the vibrant French Quarter and Arts District, the Hilton New Orleans/St. Charles Avenue hotel was inducted into the Historic Hotels of America in November 2014. Discover beautifully renovated rooms, extensive function space, stylish dining, and fantastic leisure facilities in the heart of Louisiana's main business district. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah's Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend. Overview The Night Audit Supervisor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Audit Supervisor will provide the management team with accurate and reliable information needed to make effective operational decisions Responsibilities Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Ensure overall guest satisfaction. Investigate and handle complaints, disturbances, emergencies, etc. during shift. Monitor and prepare Night Audit reports in accordance with Highgate Hotel's requirements. Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Handle special guest requests. Have knowledge of and assist in all emergency procedures as required. Qualifications High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field required. College course work in related field helpful. Previous supervisory responsibility preferred. Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift.
May 28, 2024
Full time
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah's Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend. Overview The Night Audit Supervisor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Audit Supervisor will provide the management team with accurate and reliable information needed to make effective operational decisions Responsibilities Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Ensure overall guest satisfaction. Investigate and handle complaints, disturbances, emergencies, etc. during shift. Monitor and prepare Night Audit reports in accordance with Highgate Hotel's requirements. Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Handle special guest requests. Have knowledge of and assist in all emergency procedures as required. Qualifications High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field required. College course work in related field helpful. Previous supervisory responsibility preferred. Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift.
Location Royal Orleans Hotel The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork. Omni Royal Orleans' associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match. Job Description The role of the Overnight Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed. Working the third/overnight shift, this supervisor will serve as the Manager on Duty on certain evenings. Responsibilities Be pleasant, smile and greet all guests, using surnames when obtained. To be thoroughly acquainted with all overnight policies and procedures. To be thoroughly knowledgeable of all Front Office, Guest Services and Ideal Services Moments of Service scenarios, and execute to standard. To be familiar with all technical equipment related to the Front Desk. To be familiar with all hotel facilities and offerings. To understand the influence and importance of all departments on the Front Desk. Responsible for the training of new associates. Must be able to run the desk in absence of Management. Familiar with all reservation special packages. Understand all radio codes and emergency procedures. Qualifications Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of front office hotel procedures and practices required. Previous night audit experience preferred; understanding of night audit procedures required. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to work cohesively with co-workers both within and outside of your department Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Previous OPERA experience preferred, but not required. Able to set priorities for the front office team and provide feedback to others that enhances performance. Candidate must have proven leadership skills and must be able to direct, develop and motivate staff. Ability to teach employees importance of, and how to greet guests and courteously solve requests. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
May 28, 2024
Full time
Location Royal Orleans Hotel The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork. Omni Royal Orleans' associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match. Job Description The role of the Overnight Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed. Working the third/overnight shift, this supervisor will serve as the Manager on Duty on certain evenings. Responsibilities Be pleasant, smile and greet all guests, using surnames when obtained. To be thoroughly acquainted with all overnight policies and procedures. To be thoroughly knowledgeable of all Front Office, Guest Services and Ideal Services Moments of Service scenarios, and execute to standard. To be familiar with all technical equipment related to the Front Desk. To be familiar with all hotel facilities and offerings. To understand the influence and importance of all departments on the Front Desk. Responsible for the training of new associates. Must be able to run the desk in absence of Management. Familiar with all reservation special packages. Understand all radio codes and emergency procedures. Qualifications Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of front office hotel procedures and practices required. Previous night audit experience preferred; understanding of night audit procedures required. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to work cohesively with co-workers both within and outside of your department Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Previous OPERA experience preferred, but not required. Able to set priorities for the front office team and provide feedback to others that enhances performance. Candidate must have proven leadership skills and must be able to direct, develop and motivate staff. Ability to teach employees importance of, and how to greet guests and courteously solve requests. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
University of Pittsburgh Medical Center
Erie, Pennsylvania
Are you a healthcare professional seeking a rewarding career with ample opportunities for growth and development? If you're dedicated to providing exceptional patient care and seeking a role with competitive benefits and abundant room for advancement, we encourage you to consider this exciting opportunity today! UPMC Hamot is currently seeking a compassionate and dynamic individual to join our team as a Patient & Family Concierge in our bustling Emergency Department. If you thrive in a fast-paced environment and are committed to supporting patients and their families during critical moments, we invite you to explore this position further. Title and starting pay rate of this position may vary based on years of experience. The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. If you would like to discuss this opportunity and more with a Recruiter for Hamot Nursing and Nursing Support, you can schedule an appointment to meet with us during our virtual office hours! We are available Mondays and Wednesdays 8AM-10AM, 12PM-2PM, 5PM-7PM. We are also available every first Saturday of the month by request, please email to request Saturdays. Please click this link to schedule an appointment: Hamot Recruiter Office Hours Scheduling Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. 6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
May 28, 2024
Full time
Are you a healthcare professional seeking a rewarding career with ample opportunities for growth and development? If you're dedicated to providing exceptional patient care and seeking a role with competitive benefits and abundant room for advancement, we encourage you to consider this exciting opportunity today! UPMC Hamot is currently seeking a compassionate and dynamic individual to join our team as a Patient & Family Concierge in our bustling Emergency Department. If you thrive in a fast-paced environment and are committed to supporting patients and their families during critical moments, we invite you to explore this position further. Title and starting pay rate of this position may vary based on years of experience. The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. If you would like to discuss this opportunity and more with a Recruiter for Hamot Nursing and Nursing Support, you can schedule an appointment to meet with us during our virtual office hours! We are available Mondays and Wednesdays 8AM-10AM, 12PM-2PM, 5PM-7PM. We are also available every first Saturday of the month by request, please email to request Saturdays. Please click this link to schedule an appointment: Hamot Recruiter Office Hours Scheduling Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. 6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
Job Description Assist the In Room Dining Manager in managing employees. Manage the day to day and operations of In Room Dining Services. To serve the guests in a Five Star manner. Assure highest quality of the Department by working in an efficient and conscious manner, as well as, maintaining and developing the highest service standards possible.
May 28, 2024
Full time
Job Description Assist the In Room Dining Manager in managing employees. Manage the day to day and operations of In Room Dining Services. To serve the guests in a Five Star manner. Assure highest quality of the Department by working in an efficient and conscious manner, as well as, maintaining and developing the highest service standards possible.
Job Description The Royal Service Supervisor coordinates services with the guests and between all departments. Royal Service Supervisors are at the heart of our communication system, experts in all areas able to manage the call center functions and provide seamless service for our guests and colleagues. This position requires a service professional with excellent organizational, analytical, and motivational skills with a very high degree of follow-up on assigned tasks. What You Will Be Doing: Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc. Is an expert in Front Office, Housekeeping, POMEC, In-Room Dining, Food and Beverage Operations as they function as the call center of the hotel Perform Quality Assurance Checks to identify trends and areas of opportunity Assist with room checks and warming as required Consistently offer professional, engaging and friendly service Resolve guest issues and inquires Monitor and respond to guest inquiries via hotel text messaging platform, ensuring 24 hour accessibility and response. Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standards Enter, track and dispatch Engineering work order requests Handle Housekeeping dispatch, restaurant reservations and Lost and Found Provide seamless In Room Dining order taking - fully knowledgeable in the menus and the operation Utilize Royal Service Manager for all calls and requests to ensure trend tracking Create internal tickets for guest issues or complaints, while monitoring tickets for follow up and immediate resolution Generate ACDC arrival reports Handle all telecom requirements and equipment Review daily reports, arrival, VIP, group following up on action items Build strong rapport with support departments Administer wake up calls Other duties as assigned
May 28, 2024
Full time
Job Description The Royal Service Supervisor coordinates services with the guests and between all departments. Royal Service Supervisors are at the heart of our communication system, experts in all areas able to manage the call center functions and provide seamless service for our guests and colleagues. This position requires a service professional with excellent organizational, analytical, and motivational skills with a very high degree of follow-up on assigned tasks. What You Will Be Doing: Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc. Is an expert in Front Office, Housekeeping, POMEC, In-Room Dining, Food and Beverage Operations as they function as the call center of the hotel Perform Quality Assurance Checks to identify trends and areas of opportunity Assist with room checks and warming as required Consistently offer professional, engaging and friendly service Resolve guest issues and inquires Monitor and respond to guest inquiries via hotel text messaging platform, ensuring 24 hour accessibility and response. Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standards Enter, track and dispatch Engineering work order requests Handle Housekeeping dispatch, restaurant reservations and Lost and Found Provide seamless In Room Dining order taking - fully knowledgeable in the menus and the operation Utilize Royal Service Manager for all calls and requests to ensure trend tracking Create internal tickets for guest issues or complaints, while monitoring tickets for follow up and immediate resolution Generate ACDC arrival reports Handle all telecom requirements and equipment Review daily reports, arrival, VIP, group following up on action items Build strong rapport with support departments Administer wake up calls Other duties as assigned
Job Description As the Spa Supervisor, you are responsible for ensuring luxury and tranquility await our Guests at our Willow Stream Spa. You will be providing support to our staff, ensuring seamless transitions and service from check-in to check-out and everything in between. Hourly Rate: $28.38 What you will be doing: Ensure Guest and Colleague satisfaction at all times by ensuring that safety and service are the spa's top priorities Performs supervisory duties including leading, coaching, performance management, counseling, scheduling and supervision of staff Promote sales of spa services and retail utilizing your extensive knowledge of all products and services Coordinate support staff schedules and time off requests/ trades to ensure adequate staffing Assist Experience Coordinators and Attendants as needed throughout the day and as coverage for sick calls Assist Spa Manager with facility maintenance and work orders to ensure peak operational performance Maintain through knowledge of competitors including locations, product offerings, pricing and promotions Administer and implement spa operations training (i.e. telephone etiquette, guest relations, sales, services, etc) Perform Spa tours for potential clients as needed Support the fitness coordinator with wellness offerings and the maintenance of the Fitness Center Maintain close and effective working relationships with other departments Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests Focus attention on guest needs, remaining calm and courteous at all times Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures Establish, update and adhere to hotel and departmental policies, procedures and service standards Contribute to the improvement of the operation by contributing ideas, making suggestions and holding regular departmental communication meetings
May 28, 2024
Full time
Job Description As the Spa Supervisor, you are responsible for ensuring luxury and tranquility await our Guests at our Willow Stream Spa. You will be providing support to our staff, ensuring seamless transitions and service from check-in to check-out and everything in between. Hourly Rate: $28.38 What you will be doing: Ensure Guest and Colleague satisfaction at all times by ensuring that safety and service are the spa's top priorities Performs supervisory duties including leading, coaching, performance management, counseling, scheduling and supervision of staff Promote sales of spa services and retail utilizing your extensive knowledge of all products and services Coordinate support staff schedules and time off requests/ trades to ensure adequate staffing Assist Experience Coordinators and Attendants as needed throughout the day and as coverage for sick calls Assist Spa Manager with facility maintenance and work orders to ensure peak operational performance Maintain through knowledge of competitors including locations, product offerings, pricing and promotions Administer and implement spa operations training (i.e. telephone etiquette, guest relations, sales, services, etc) Perform Spa tours for potential clients as needed Support the fitness coordinator with wellness offerings and the maintenance of the Fitness Center Maintain close and effective working relationships with other departments Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests Focus attention on guest needs, remaining calm and courteous at all times Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures Establish, update and adhere to hotel and departmental policies, procedures and service standards Contribute to the improvement of the operation by contributing ideas, making suggestions and holding regular departmental communication meetings
Job Description Job Description The Catering Services Manager is a leadership position which leads all aspects of catering solutions and special events at the location. This position will lead the Catering team to complete events or catering delivery requests in line with customer expectations and service standards. Job Responsibilities ? Develop and complete catering solutions to meet customers? needs ? Develop and maintain effective client and customer rapport ? Deliver consistent quality in planning and carrying out events ? Facilitate the delivery of prepared food and set up of events crafted from banquet event orders ? Assist clients in planning special events and providing creative solutions to clients? needs ? Train and lead catering employees to ensure catering and event standards are followed ensuring quality in final presentation ? Provide completed Banquet Event Orders to team and provide quality assurance all requests are met prior to event ? Responsible for delivering food and labor targets ? Responsible for execution of catering events of varied size and scope including staffing and management ? Ensure accurate reporting of all catering related revenue, expenses, and receivables ? Recruit, train, schedule and develop team members ? Ensure compliance with all food, occupational, and environmental safety policies At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? Requires at least 2 years of experience ? Prior experience in a management or supervisory role preferred ? Previous experience in events, hospitality and catering preferred ? Requires a bachelor?s degree or equivalent experience ? Available to work event-based hours ? Must have excellent communications skills ? Complete Food Handlers and Alcohol Service Certifications as required ? Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. ? Ability to stand for extended periods of time About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
May 28, 2024
Full time
Job Description Job Description The Catering Services Manager is a leadership position which leads all aspects of catering solutions and special events at the location. This position will lead the Catering team to complete events or catering delivery requests in line with customer expectations and service standards. Job Responsibilities ? Develop and complete catering solutions to meet customers? needs ? Develop and maintain effective client and customer rapport ? Deliver consistent quality in planning and carrying out events ? Facilitate the delivery of prepared food and set up of events crafted from banquet event orders ? Assist clients in planning special events and providing creative solutions to clients? needs ? Train and lead catering employees to ensure catering and event standards are followed ensuring quality in final presentation ? Provide completed Banquet Event Orders to team and provide quality assurance all requests are met prior to event ? Responsible for delivering food and labor targets ? Responsible for execution of catering events of varied size and scope including staffing and management ? Ensure accurate reporting of all catering related revenue, expenses, and receivables ? Recruit, train, schedule and develop team members ? Ensure compliance with all food, occupational, and environmental safety policies At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? Requires at least 2 years of experience ? Prior experience in a management or supervisory role preferred ? Previous experience in events, hospitality and catering preferred ? Requires a bachelor?s degree or equivalent experience ? Available to work event-based hours ? Must have excellent communications skills ? Complete Food Handlers and Alcohol Service Certifications as required ? Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. ? Ability to stand for extended periods of time About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
Job Number Job Category Rooms & Guest Services Operations Location San Diego Marriott Del Mar, 11966 El Camino Real, San Diego, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Additional Information: This hotel is owned and operated by an independent franchisee, Dimension Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job Summary Perform all audit procedures as set forth by the Hotel and company, on a daily basis. Verify the status of all wake-up call requests and ensure they are properly handled. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. Prepare the front office for the next shift and reset day's business. Act as a Guest Service representative and manager on duty during the night time hours. Act as PBX operator during the audit shift. Attend and actively participate in all front office meetings. Participate in all training and cross training programs. Take the initiative to greet guests in a friendly and warm manner. Manage Night Audit employees, oversee the workload and accuracy of data Other duties as assigned. Job Requirements Understand and use math concepts in order to design a financial or economic system. Work math problems quickly and accurately. Understand and use computers and related equipment. Speak and write clearly to report financial information. Knowledge of Marriott systems: Opera, PMS, Fosse Salary range: $23.00 - $25.00 per hour This company is an equal opportunity employer. frnch1
May 27, 2024
Full time
Job Number Job Category Rooms & Guest Services Operations Location San Diego Marriott Del Mar, 11966 El Camino Real, San Diego, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Additional Information: This hotel is owned and operated by an independent franchisee, Dimension Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job Summary Perform all audit procedures as set forth by the Hotel and company, on a daily basis. Verify the status of all wake-up call requests and ensure they are properly handled. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. Prepare the front office for the next shift and reset day's business. Act as a Guest Service representative and manager on duty during the night time hours. Act as PBX operator during the audit shift. Attend and actively participate in all front office meetings. Participate in all training and cross training programs. Take the initiative to greet guests in a friendly and warm manner. Manage Night Audit employees, oversee the workload and accuracy of data Other duties as assigned. Job Requirements Understand and use math concepts in order to design a financial or economic system. Work math problems quickly and accurately. Understand and use computers and related equipment. Speak and write clearly to report financial information. Knowledge of Marriott systems: Opera, PMS, Fosse Salary range: $23.00 - $25.00 per hour This company is an equal opportunity employer. frnch1