Host/Hostess - Rundle Lounge (Seasonal Spring/Summer 2018)

  • The Fairmont Banff Springs
  • Banff, AB, Canada
  • Jan 13, 2018
Full time

Job Description

Host/Hostess - Rundle Lounge (Spring/Summer 2018)

An integral part of the Rundle Team, in a fast paced upper echelon of dining. Flexibility is required to work a variety of morning, afternoon and evening shifts including weekends.

Hotel Overview: For over 125 years, The Fairmont Banff Springs has built a distinct and iconic reputation. With 757 guest rooms, world-class golf and spa experiences, 78,000 square feet of expansive conference facilities, and one of the largest food & beverage operations in North America, our Castle in the Rockies is the place to ignite a brilliant career. This is a vibrant workplace with tremendous growth and mentorship opportunities; a place for colleagues who aspire to deliver amazing guest service, learn, grow and innovate.

The Rocky Mountain lifestyle doesnt disappoint. Just a 1-hour drive from Calgary, Banff uniquely blends a community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. Its all at your doorstep; this year-round, mountain culture offers true worklife balance in one of Canadas most spectacular destinations. Our welcoming community is cultural, and dynamic.

Summary of Responsibilities:

Reporting to the Restaurant Manager and/or Supervisor, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offers professional, engaging and friendly service
  • Completing opening and closing duties, i.e. daily cleaning, dining room preparation, moving and arranging tables and chairs, reservation bookings, confirmations and cancellations, coordinating FOH and BOH with regards to services, guests, allergies, VIPs, etc.
  • Meet, greet and seat guests and coordinate with other colleagues and MOD regarding preferences, allergies and special occasions.
  • Working in a team atmosphere to provide exceptional service, directing flow of guests to maintain effective pacing with seating.
  • Hands on involvement with building and following daily floor plans with forecasted guest levels.
  • Ability to work well under pressure in a fast paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team
  • Prioritizing and completing multiple tasks simultaneously.
  • Participating in ongoing learning opportunities and enhancing their skills, abilities and professionalism for personal growth and development
  • Strong interpersonal and problem solving abilities
  • Maintaining extensive knowledge of outlet operations and menus
  • Providing phenomenal guest experiences resulting in lasting memories for our guests.
  • Other duties as assigned

Qualifications:

  • Previous experience in a fast paced restaurant is an asset
  • Possess Alberta Pro-serve Certification
  • Previous Open Table or similar reservation system experience an asset, but not required
  • Knowledge of food, wine, and beer is an asset
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, crouching and lifting.

Benefits: Subsidized staff housing, competitive benefits, daily duty meal in our staff cafeteria, employee travel program, food & beverage/fitness centre/spa/golf discounts, competitive extended benefit plans (medical, vision, dental) and employee assistance program.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!