Outside Sales Representative Food Distributor Sales Market - Lancaster, Harrisburg, York, PA region Our Client, a food distributor of fresh meats, grocery, hot foods, and deli serving both retail & foodservice in the Lancaster, Harrisburg, York, PA region (link removed) Qualified candidates must have previous Outside Sales Experience to the retail grocery or foodservice. This well-established company has been serving their customers for over 120 years. The poultry and perishable food products are delivered by their own transportation division throughout Pennsylvania, Ohio, New York, New Jersey, West Virginia, Virginia, Maryland, and Washington D.C. Qualifications: Previous Outside Sales Experience is required preferably retail grocery, foodservice, perishables Goal-oriented and a driven self-starter who can work independently and within a team environment. Professional and proficient oral and written communication and computer skills. Ability to problem solve quickly and creatively. Valid drivers license and clean driving record and background. A High School Diploma/GED is required, a Bachelor's degree or retail grocery meat experience is preferred. The qualified Outside Sales Representative will have current and / or previous experience: Managing a geographical sales territory ensuring budget and profit objectives are achieved. Regularly calling on existing retail grocery, butcher shops and foodservice accounts based on customer needs while prospecting daily potential new customers. Developing and executing account business plans. Effectively managing their time and resources to attain results. Managing pricing and monitoring credit term compliance. To be successful the Outside Sales Representative must demonstrate the following competencies: Existing knowledge of a retail grocery and foodservice products. Ability to answer customers' questions about products, prices, availability, and product uses. Provide product information and practical training to customers personnel if needed. Expect daily travel throughout the assigned territory; Drive personal vehicle to customer accounts, company meetings, etc. Communicate and collect accounts receivable as necessary, work with the credit department and client; collect all balances due based on approved credit terms. Participate in company functions and promotions. Attend and participate in monthly sales meetings and participate in ongoing training sessions. Review & analyze daily, weekly, monthly reports such as, sales/gross profit report, account variance reports. Perform administrative duties, such as preparing weekly call plan and outcomes, processing credits and pick-up requests, preparing price quotes. Compensation / Benefits Overview: Compensation is 100% commission
May 01, 2024
Outside Sales Representative Food Distributor Sales Market - Lancaster, Harrisburg, York, PA region Our Client, a food distributor of fresh meats, grocery, hot foods, and deli serving both retail & foodservice in the Lancaster, Harrisburg, York, PA region (link removed) Qualified candidates must have previous Outside Sales Experience to the retail grocery or foodservice. This well-established company has been serving their customers for over 120 years. The poultry and perishable food products are delivered by their own transportation division throughout Pennsylvania, Ohio, New York, New Jersey, West Virginia, Virginia, Maryland, and Washington D.C. Qualifications: Previous Outside Sales Experience is required preferably retail grocery, foodservice, perishables Goal-oriented and a driven self-starter who can work independently and within a team environment. Professional and proficient oral and written communication and computer skills. Ability to problem solve quickly and creatively. Valid drivers license and clean driving record and background. A High School Diploma/GED is required, a Bachelor's degree or retail grocery meat experience is preferred. The qualified Outside Sales Representative will have current and / or previous experience: Managing a geographical sales territory ensuring budget and profit objectives are achieved. Regularly calling on existing retail grocery, butcher shops and foodservice accounts based on customer needs while prospecting daily potential new customers. Developing and executing account business plans. Effectively managing their time and resources to attain results. Managing pricing and monitoring credit term compliance. To be successful the Outside Sales Representative must demonstrate the following competencies: Existing knowledge of a retail grocery and foodservice products. Ability to answer customers' questions about products, prices, availability, and product uses. Provide product information and practical training to customers personnel if needed. Expect daily travel throughout the assigned territory; Drive personal vehicle to customer accounts, company meetings, etc. Communicate and collect accounts receivable as necessary, work with the credit department and client; collect all balances due based on approved credit terms. Participate in company functions and promotions. Attend and participate in monthly sales meetings and participate in ongoing training sessions. Review & analyze daily, weekly, monthly reports such as, sales/gross profit report, account variance reports. Perform administrative duties, such as preparing weekly call plan and outcomes, processing credits and pick-up requests, preparing price quotes. Compensation / Benefits Overview: Compensation is 100% commission
Outside Sales Representative Food Distributor Sales Market - Lancaster, Harrisburg, York, PA region Our Client, a food distributor of fresh meats, grocery, hot foods, and deli serving both retail & foodservice in the Lancaster, Harrisburg, York, PA region (link removed) Qualified candidates must have previous Outside Sales Experience to the retail grocery or foodservice. This well-established company has been serving their customers for over 120 years. The poultry and perishable food products are delivered by their own transportation division throughout Pennsylvania, Ohio, New York, New Jersey, West Virginia, Virginia, Maryland, and Washington D.C. Qualifications: Previous Outside Sales Experience is required preferably retail grocery, foodservice, perishables Goal-oriented and a driven self-starter who can work independently and within a team environment. Professional and proficient oral and written communication and computer skills. Ability to problem solve quickly and creatively. Valid drivers license and clean driving record and background. A High School Diploma/GED is required, a Bachelor's degree or retail grocery meat experience is preferred. The qualified Outside Sales Representative will have current and / or previous experience: Managing a geographical sales territory ensuring budget and profit objectives are achieved. Regularly calling on existing retail grocery, butcher shops and foodservice accounts based on customer needs while prospecting daily potential new customers. Developing and executing account business plans. Effectively managing their time and resources to attain results. Managing pricing and monitoring credit term compliance. To be successful the Outside Sales Representative must demonstrate the following competencies: Existing knowledge of a retail grocery and foodservice products. Ability to answer customers' questions about products, prices, availability, and product uses. Provide product information and practical training to customers personnel if needed. Expect daily travel throughout the assigned territory; Drive personal vehicle to customer accounts, company meetings, etc. Communicate and collect accounts receivable as necessary, work with the credit department and client; collect all balances due based on approved credit terms. Participate in company functions and promotions. Attend and participate in monthly sales meetings and participate in ongoing training sessions. Review & analyze daily, weekly, monthly reports such as, sales/gross profit report, account variance reports. Perform administrative duties, such as preparing weekly call plan and outcomes, processing credits and pick-up requests, preparing price quotes. Compensation / Benefits Overview: Compensation is 100% commission
May 01, 2024
Outside Sales Representative Food Distributor Sales Market - Lancaster, Harrisburg, York, PA region Our Client, a food distributor of fresh meats, grocery, hot foods, and deli serving both retail & foodservice in the Lancaster, Harrisburg, York, PA region (link removed) Qualified candidates must have previous Outside Sales Experience to the retail grocery or foodservice. This well-established company has been serving their customers for over 120 years. The poultry and perishable food products are delivered by their own transportation division throughout Pennsylvania, Ohio, New York, New Jersey, West Virginia, Virginia, Maryland, and Washington D.C. Qualifications: Previous Outside Sales Experience is required preferably retail grocery, foodservice, perishables Goal-oriented and a driven self-starter who can work independently and within a team environment. Professional and proficient oral and written communication and computer skills. Ability to problem solve quickly and creatively. Valid drivers license and clean driving record and background. A High School Diploma/GED is required, a Bachelor's degree or retail grocery meat experience is preferred. The qualified Outside Sales Representative will have current and / or previous experience: Managing a geographical sales territory ensuring budget and profit objectives are achieved. Regularly calling on existing retail grocery, butcher shops and foodservice accounts based on customer needs while prospecting daily potential new customers. Developing and executing account business plans. Effectively managing their time and resources to attain results. Managing pricing and monitoring credit term compliance. To be successful the Outside Sales Representative must demonstrate the following competencies: Existing knowledge of a retail grocery and foodservice products. Ability to answer customers' questions about products, prices, availability, and product uses. Provide product information and practical training to customers personnel if needed. Expect daily travel throughout the assigned territory; Drive personal vehicle to customer accounts, company meetings, etc. Communicate and collect accounts receivable as necessary, work with the credit department and client; collect all balances due based on approved credit terms. Participate in company functions and promotions. Attend and participate in monthly sales meetings and participate in ongoing training sessions. Review & analyze daily, weekly, monthly reports such as, sales/gross profit report, account variance reports. Perform administrative duties, such as preparing weekly call plan and outcomes, processing credits and pick-up requests, preparing price quotes. Compensation / Benefits Overview: Compensation is 100% commission
Outside Sales Representative Food Distributor Sales Market - Lancaster, Harrisburg, York, PA region Our Client, a food distributor of fresh meats, grocery, hot foods, and deli serving both retail & foodservice in the Lancaster, Harrisburg, York, PA region (link removed) Qualified candidates must have previous Outside Sales Experience to the retail grocery or foodservice. This well-established company has been serving their customers for over 120 years. The poultry and perishable food products are delivered by their own transportation division throughout Pennsylvania, Ohio, New York, New Jersey, West Virginia, Virginia, Maryland, and Washington D.C. Qualifications: Previous Outside Sales Experience is required preferably retail grocery, foodservice, perishables Goal-oriented and a driven self-starter who can work independently and within a team environment. Professional and proficient oral and written communication and computer skills. Ability to problem solve quickly and creatively. Valid drivers license and clean driving record and background. A High School Diploma/GED is required, a Bachelor's degree or retail grocery meat experience is preferred. The qualified Outside Sales Representative will have current and / or previous experience: Managing a geographical sales territory ensuring budget and profit objectives are achieved. Regularly calling on existing retail grocery, butcher shops and foodservice accounts based on customer needs while prospecting daily potential new customers. Developing and executing account business plans. Effectively managing their time and resources to attain results. Managing pricing and monitoring credit term compliance. To be successful the Outside Sales Representative must demonstrate the following competencies: Existing knowledge of a retail grocery and foodservice products. Ability to answer customers' questions about products, prices, availability, and product uses. Provide product information and practical training to customers personnel if needed. Expect daily travel throughout the assigned territory; Drive personal vehicle to customer accounts, company meetings, etc. Communicate and collect accounts receivable as necessary, work with the credit department and client; collect all balances due based on approved credit terms. Participate in company functions and promotions. Attend and participate in monthly sales meetings and participate in ongoing training sessions. Review & analyze daily, weekly, monthly reports such as, sales/gross profit report, account variance reports. Perform administrative duties, such as preparing weekly call plan and outcomes, processing credits and pick-up requests, preparing price quotes. Compensation / Benefits Overview: Compensation is 100% commission
May 01, 2024
Outside Sales Representative Food Distributor Sales Market - Lancaster, Harrisburg, York, PA region Our Client, a food distributor of fresh meats, grocery, hot foods, and deli serving both retail & foodservice in the Lancaster, Harrisburg, York, PA region (link removed) Qualified candidates must have previous Outside Sales Experience to the retail grocery or foodservice. This well-established company has been serving their customers for over 120 years. The poultry and perishable food products are delivered by their own transportation division throughout Pennsylvania, Ohio, New York, New Jersey, West Virginia, Virginia, Maryland, and Washington D.C. Qualifications: Previous Outside Sales Experience is required preferably retail grocery, foodservice, perishables Goal-oriented and a driven self-starter who can work independently and within a team environment. Professional and proficient oral and written communication and computer skills. Ability to problem solve quickly and creatively. Valid drivers license and clean driving record and background. A High School Diploma/GED is required, a Bachelor's degree or retail grocery meat experience is preferred. The qualified Outside Sales Representative will have current and / or previous experience: Managing a geographical sales territory ensuring budget and profit objectives are achieved. Regularly calling on existing retail grocery, butcher shops and foodservice accounts based on customer needs while prospecting daily potential new customers. Developing and executing account business plans. Effectively managing their time and resources to attain results. Managing pricing and monitoring credit term compliance. To be successful the Outside Sales Representative must demonstrate the following competencies: Existing knowledge of a retail grocery and foodservice products. Ability to answer customers' questions about products, prices, availability, and product uses. Provide product information and practical training to customers personnel if needed. Expect daily travel throughout the assigned territory; Drive personal vehicle to customer accounts, company meetings, etc. Communicate and collect accounts receivable as necessary, work with the credit department and client; collect all balances due based on approved credit terms. Participate in company functions and promotions. Attend and participate in monthly sales meetings and participate in ongoing training sessions. Review & analyze daily, weekly, monthly reports such as, sales/gross profit report, account variance reports. Perform administrative duties, such as preparing weekly call plan and outcomes, processing credits and pick-up requests, preparing price quotes. Compensation / Benefits Overview: Compensation is 100% commission
Job Description Job Description Bath & Kitchen Showroom Consultant Job Description WHO WE ARE At Reece, you re part of a big family. We have a strong caring culture that supports each other, along with the communities where we live and work. We also believe every person has his or her own story. Individuality is what makes us great. We are part of an industry that plays an important role in the health of society. The future here is bright. And with us, you re empowered to make a difference. Within a strong team environment, our people are encouraged to grow. We invest in their development both personally and professionally. With the right attitude, anyone can succeed with us. What you can accomplish here is limitless. Which is why for many or us this is our forever company. THE IMPACT YOU LL MAKE As a Bath & Kitchen Showroom Consultant, you will leverage your technical knowledge and superior customer service skills to help create customers for life! Your primary responsibility will be to achieve sales and margin targets within the categories we display. As a Showroom Consultant, you will provide remarkable end-to-end experiences for end users and develop long-lasting relationships with designers, smaller custom builders, and high-end remodelers as part of the Bath & Kitchen eco-system. WHAT YOU LL BRING Passion for sales and customer satisfaction Ability to build rapport by establishing a good first impression and build trust by exhibiting our values Delivery of agreed upon promises and co creation future growth opportunities Technical knowledge of appliances Ability to develop a portfolio of business consisting of designers, smaller custom builders ( Extensive experience selling home furnishings (flooring, cabinets, countertops, lighting, window treatments) or home improvement products (plumbing fixtures, HVAC products, appliances, hardware) or building material products KEY RESPONSIBILITIES SALES Achieve sales targets by delivering remarkable service and consistently following the sales process: qualify, quote, overcoming obstacles, close the sale and follow up post-sale. Achieve gross product targets by qualifying customers to understand their business needs and utilize appropriate pricing rate cards. Grow customer base within company targets, Average Monthly Active Accounts. Monitor current sales trends and product performance results, utilizing company reports to analyze trends and develop plans to qualify and engage new customers. Enthusiastically promote all categories we display, including but not limited to: appliances, plumbing and outdoor grilling. Provide solutions based on customer needs; delight by offering solutions they may not have considered leveraging market trends, new product information, and design-based thinking. Develop strong relationships with designers, small custom builders, and high-end remodelers by understanding their business model/needs and applying our unique value proposition. Prepare error-free quotes and spec/picture books within 1 business day of customer meeting or interaction. Communicate with customer if expectation cannot be met and provide updated timeline. Follow up post-quote within customer expectations in order to identify potential obstacles in earning the business. Convert quote to order and procure products following our standard operating procedures for sales orders, including cash handling. Continually enhance sales skills and product knowledge in order to remain relevant and viewed as best in industry. Attend showroom functions, CEUs, and events as means to acquire leads. CUSTOMER FOCUS Develop and sustain sales relationships within the remodel/new custom build eco-system by networking and influencing key decision makers to attain sale and create new accounts. Mine showroom floor for new leads, utilizing end user contacts and proactively developing relationships. Develop an effective and productive working relationship with Showroom Support, and Network Development Representatives. COMMUNICATION Respond with urgency and within 1 business day. Attend daily huddles with manager and monthly touch bases. Communicate daily to support function on backorder concerns and task to be completed by the Showroom Consultant Support. Readily share ideas, trends, and customer feedback in positive manner to improve upon current processes. Share market and competitor information with all applicable channels within the organization and establishes relationships and working partnerships with all levels. ADMINISTRATIVE Monitor daily and manage calling & trouble queues and past due orders report on a timely basis in accordance with company policy. Track weekly sales progress and complete assigned training. Maintain the highest ethical standards consistent with good judgement, company policy and objectives Assist with credit and collections of accounts receivable as needed. YOUR BACKGROUND Bachelor s degree Proficient in Excel, Word, Outlook Preferred Experience 3+ years in sales with demonstrated success Experience in home furnishings or home improvement or complex sales cycle Experience with higher-end products/services Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role: Attendance Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified. Physical Capacities Lift up to 25 pounds on occasion, sitting and standing for extended periods. Operation of Office Equipment Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment. Oral Communication Skills Speaking, Speech Clarity, and Speech Recognition. Written Communication Skills Writing, Reading and Written Comprehension, and Written Expression. Mental Capacities Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management. Our commitment to excellent customer service is just part of our story. We re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families. All full-time associates are eligible for the following benefits: Medical and Dental Insurance Flexible Spending Accounts and Health Savings Accounts Company-paid Life Insurance Short Term Disability 401(k) Plan Paid Time Off (PTO) - plus paid holidays Parental Leave Voluntary benefits: Vision Long-term Disability Voluntary Life and AD&D Insurance Additional Voluntary Benefits through Corestream We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.
May 07, 2024
Full time
Job Description Job Description Bath & Kitchen Showroom Consultant Job Description WHO WE ARE At Reece, you re part of a big family. We have a strong caring culture that supports each other, along with the communities where we live and work. We also believe every person has his or her own story. Individuality is what makes us great. We are part of an industry that plays an important role in the health of society. The future here is bright. And with us, you re empowered to make a difference. Within a strong team environment, our people are encouraged to grow. We invest in their development both personally and professionally. With the right attitude, anyone can succeed with us. What you can accomplish here is limitless. Which is why for many or us this is our forever company. THE IMPACT YOU LL MAKE As a Bath & Kitchen Showroom Consultant, you will leverage your technical knowledge and superior customer service skills to help create customers for life! Your primary responsibility will be to achieve sales and margin targets within the categories we display. As a Showroom Consultant, you will provide remarkable end-to-end experiences for end users and develop long-lasting relationships with designers, smaller custom builders, and high-end remodelers as part of the Bath & Kitchen eco-system. WHAT YOU LL BRING Passion for sales and customer satisfaction Ability to build rapport by establishing a good first impression and build trust by exhibiting our values Delivery of agreed upon promises and co creation future growth opportunities Technical knowledge of appliances Ability to develop a portfolio of business consisting of designers, smaller custom builders ( Extensive experience selling home furnishings (flooring, cabinets, countertops, lighting, window treatments) or home improvement products (plumbing fixtures, HVAC products, appliances, hardware) or building material products KEY RESPONSIBILITIES SALES Achieve sales targets by delivering remarkable service and consistently following the sales process: qualify, quote, overcoming obstacles, close the sale and follow up post-sale. Achieve gross product targets by qualifying customers to understand their business needs and utilize appropriate pricing rate cards. Grow customer base within company targets, Average Monthly Active Accounts. Monitor current sales trends and product performance results, utilizing company reports to analyze trends and develop plans to qualify and engage new customers. Enthusiastically promote all categories we display, including but not limited to: appliances, plumbing and outdoor grilling. Provide solutions based on customer needs; delight by offering solutions they may not have considered leveraging market trends, new product information, and design-based thinking. Develop strong relationships with designers, small custom builders, and high-end remodelers by understanding their business model/needs and applying our unique value proposition. Prepare error-free quotes and spec/picture books within 1 business day of customer meeting or interaction. Communicate with customer if expectation cannot be met and provide updated timeline. Follow up post-quote within customer expectations in order to identify potential obstacles in earning the business. Convert quote to order and procure products following our standard operating procedures for sales orders, including cash handling. Continually enhance sales skills and product knowledge in order to remain relevant and viewed as best in industry. Attend showroom functions, CEUs, and events as means to acquire leads. CUSTOMER FOCUS Develop and sustain sales relationships within the remodel/new custom build eco-system by networking and influencing key decision makers to attain sale and create new accounts. Mine showroom floor for new leads, utilizing end user contacts and proactively developing relationships. Develop an effective and productive working relationship with Showroom Support, and Network Development Representatives. COMMUNICATION Respond with urgency and within 1 business day. Attend daily huddles with manager and monthly touch bases. Communicate daily to support function on backorder concerns and task to be completed by the Showroom Consultant Support. Readily share ideas, trends, and customer feedback in positive manner to improve upon current processes. Share market and competitor information with all applicable channels within the organization and establishes relationships and working partnerships with all levels. ADMINISTRATIVE Monitor daily and manage calling & trouble queues and past due orders report on a timely basis in accordance with company policy. Track weekly sales progress and complete assigned training. Maintain the highest ethical standards consistent with good judgement, company policy and objectives Assist with credit and collections of accounts receivable as needed. YOUR BACKGROUND Bachelor s degree Proficient in Excel, Word, Outlook Preferred Experience 3+ years in sales with demonstrated success Experience in home furnishings or home improvement or complex sales cycle Experience with higher-end products/services Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role: Attendance Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified. Physical Capacities Lift up to 25 pounds on occasion, sitting and standing for extended periods. Operation of Office Equipment Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment. Oral Communication Skills Speaking, Speech Clarity, and Speech Recognition. Written Communication Skills Writing, Reading and Written Comprehension, and Written Expression. Mental Capacities Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management. Our commitment to excellent customer service is just part of our story. We re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families. All full-time associates are eligible for the following benefits: Medical and Dental Insurance Flexible Spending Accounts and Health Savings Accounts Company-paid Life Insurance Short Term Disability 401(k) Plan Paid Time Off (PTO) - plus paid holidays Parental Leave Voluntary benefits: Vision Long-term Disability Voluntary Life and AD&D Insurance Additional Voluntary Benefits through Corestream We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.
Job Description Job Description Description: Service Center Operations Manager Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service technicians and support sales personnel to achieve performance, quality, and growth goals. The Operations Manager trains, coaches, and develops technicians to deliver highest quality pest management service to clients. What you'll do: Train technicians to locate, identify, destroy, control, and repel pests Review routing and scheduling for improvements to efficiency Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work This position will support the greater Medford market What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. Requirements: Must haves for this job: High school diploma or equivalent Valid Driver's License and Satisfactory Motor Vehicle Record Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 3+ years' experience in pest management 2+ years' experience in managing people and business operations 1+ years' experience in customer service, retail, food service, or hospitality Pest control, industrial, or safety certifications What you'll get working here: Salary: $67,725-70,000 salary plus incentives A take-home service vehicle with gas card Company-provided phone, laptop, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with tuition assistance and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken. Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients. Review routing and scheduling for improvements to efficiency. Perform Quality Assurance audits at client sites. Coach Service personnel to achieve performance goals. Communicate and train technicians on new programs, processes and equipment. Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc. Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems. Assist in maintaining and monitoring inventory of supplies within standards Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met. Prepare client bids for special services, including fumigations and bird work. Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required. Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair. Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily. Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures. Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization. Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary. A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary. Is able to successfully grasp new materials and pass state licensing exams and requirements. Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail. Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Education and/or Experience Stable job history with experience in a physically demanding job 3+ years' experience in pest management and/or 2+ years' experience in managing people and business operations and/or 1+ years' experience in customer service, retail, food service, or hospitality High school diploma or equivalent (required) . click apply for full job details
May 03, 2024
Full time
Job Description Job Description Description: Service Center Operations Manager Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service technicians and support sales personnel to achieve performance, quality, and growth goals. The Operations Manager trains, coaches, and develops technicians to deliver highest quality pest management service to clients. What you'll do: Train technicians to locate, identify, destroy, control, and repel pests Review routing and scheduling for improvements to efficiency Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work This position will support the greater Medford market What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. Requirements: Must haves for this job: High school diploma or equivalent Valid Driver's License and Satisfactory Motor Vehicle Record Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 3+ years' experience in pest management 2+ years' experience in managing people and business operations 1+ years' experience in customer service, retail, food service, or hospitality Pest control, industrial, or safety certifications What you'll get working here: Salary: $67,725-70,000 salary plus incentives A take-home service vehicle with gas card Company-provided phone, laptop, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with tuition assistance and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken. Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients. Review routing and scheduling for improvements to efficiency. Perform Quality Assurance audits at client sites. Coach Service personnel to achieve performance goals. Communicate and train technicians on new programs, processes and equipment. Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc. Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems. Assist in maintaining and monitoring inventory of supplies within standards Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met. Prepare client bids for special services, including fumigations and bird work. Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required. Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair. Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily. Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures. Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization. Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary. A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary. Is able to successfully grasp new materials and pass state licensing exams and requirements. Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail. Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Education and/or Experience Stable job history with experience in a physically demanding job 3+ years' experience in pest management and/or 2+ years' experience in managing people and business operations and/or 1+ years' experience in customer service, retail, food service, or hospitality High school diploma or equivalent (required) . click apply for full job details
Description: Service Center Operations Manager Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service technicians and support sales personnel to achieve performance, quality, and growth goals. The Operations Manager trains, coaches, and develops technicians to deliver highest quality pest management service to clients. What you'll do : Train technicians to locate, identify, destroy, control, and repel pests Review routing and scheduling for improvements to efficiency Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work This position will support the greater Medford market What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. Requirements: Must haves for this job: High school diploma or equivalent Valid Driver's License and Satisfactory Motor Vehicle Record Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 3+ years' experience in pest management 2+ years' experience in managing people and business operations 1+ years' experience in customer service, retail, food service, or hospitality Pest control, industrial, or safety certifications What you'll get working here: Salary: $67,725-70,000 salary plus incentives A take-home service vehicle with gas card Company-provided phone, laptop, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with tuition assistance and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken. Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients. Review routing and scheduling for improvements to efficiency. Perform Quality Assurance audits at client sites. Coach Service personnel to achieve performance goals. Communicate and train technicians on new programs, processes and equipment. Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc. Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems. Assist in maintaining and monitoring inventory of supplies within standards Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met. Prepare client bids for special services, including fumigations and bird work. Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required. Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair. Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily. Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures. Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization. Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary. A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary. Is able to successfully grasp new materials and pass state licensing exams and requirements. Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail. Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Education and/or Experience Stable job history with experience in a physically demanding job 3+ years' experience in pest management and/or 2+ years' experience in managing people and business operations and/or 1+ years' experience in customer service, retail, food service, or hospitality High school diploma or equivalent (required) . click apply for full job details
May 02, 2024
Full time
Description: Service Center Operations Manager Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service technicians and support sales personnel to achieve performance, quality, and growth goals. The Operations Manager trains, coaches, and develops technicians to deliver highest quality pest management service to clients. What you'll do : Train technicians to locate, identify, destroy, control, and repel pests Review routing and scheduling for improvements to efficiency Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work This position will support the greater Medford market What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. Requirements: Must haves for this job: High school diploma or equivalent Valid Driver's License and Satisfactory Motor Vehicle Record Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 3+ years' experience in pest management 2+ years' experience in managing people and business operations 1+ years' experience in customer service, retail, food service, or hospitality Pest control, industrial, or safety certifications What you'll get working here: Salary: $67,725-70,000 salary plus incentives A take-home service vehicle with gas card Company-provided phone, laptop, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with tuition assistance and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken. Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients. Review routing and scheduling for improvements to efficiency. Perform Quality Assurance audits at client sites. Coach Service personnel to achieve performance goals. Communicate and train technicians on new programs, processes and equipment. Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc. Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems. Assist in maintaining and monitoring inventory of supplies within standards Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met. Prepare client bids for special services, including fumigations and bird work. Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required. Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair. Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily. Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures. Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization. Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary. A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary. Is able to successfully grasp new materials and pass state licensing exams and requirements. Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail. Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Education and/or Experience Stable job history with experience in a physically demanding job 3+ years' experience in pest management and/or 2+ years' experience in managing people and business operations and/or 1+ years' experience in customer service, retail, food service, or hospitality High school diploma or equivalent (required) . click apply for full job details
Description: Service Center Operations Manager Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service technicians and support sales personnel to achieve performance, quality, and growth goals. The Operations Manager trains, coaches, and develops technicians to deliver highest quality pest management service to clients. What you'll do : Train technicians to locate, identify, destroy, control, and repel pests Review routing and scheduling for improvements to efficiency Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work This position will support the greater Medford market What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. Requirements: Must haves for this job: High school diploma or equivalent Valid Driver's License and Satisfactory Motor Vehicle Record Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 3+ years' experience in pest management 2+ years' experience in managing people and business operations 1+ years' experience in customer service, retail, food service, or hospitality Pest control, industrial, or safety certifications What you'll get working here: Salary: $67,725-70,000 salary plus incentives A take-home service vehicle with gas card Company-provided phone, laptop, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with tuition assistance and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken. Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients. Review routing and scheduling for improvements to efficiency. Perform Quality Assurance audits at client sites. Coach Service personnel to achieve performance goals. Communicate and train technicians on new programs, processes and equipment. Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc. Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems. Assist in maintaining and monitoring inventory of supplies within standards Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met. Prepare client bids for special services, including fumigations and bird work. Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required. Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair. Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily. Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures. Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization. Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary. A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary. Is able to successfully grasp new materials and pass state licensing exams and requirements. Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail. Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Education and/or Experience Stable job history with experience in a physically demanding job 3+ years' experience in pest management and/or 2+ years' experience in managing people and business operations and/or 1+ years' experience in customer service, retail, food service, or hospitality High school diploma or equivalent (required) . click apply for full job details
May 01, 2024
Full time
Description: Service Center Operations Manager Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service technicians and support sales personnel to achieve performance, quality, and growth goals. The Operations Manager trains, coaches, and develops technicians to deliver highest quality pest management service to clients. What you'll do : Train technicians to locate, identify, destroy, control, and repel pests Review routing and scheduling for improvements to efficiency Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work This position will support the greater Medford market What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. Requirements: Must haves for this job: High school diploma or equivalent Valid Driver's License and Satisfactory Motor Vehicle Record Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 3+ years' experience in pest management 2+ years' experience in managing people and business operations 1+ years' experience in customer service, retail, food service, or hospitality Pest control, industrial, or safety certifications What you'll get working here: Salary: $67,725-70,000 salary plus incentives A take-home service vehicle with gas card Company-provided phone, laptop, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with tuition assistance and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken. Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients. Review routing and scheduling for improvements to efficiency. Perform Quality Assurance audits at client sites. Coach Service personnel to achieve performance goals. Communicate and train technicians on new programs, processes and equipment. Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc. Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems. Assist in maintaining and monitoring inventory of supplies within standards Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met. Prepare client bids for special services, including fumigations and bird work. Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required. Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair. Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily. Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures. Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization. Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary. A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary. Is able to successfully grasp new materials and pass state licensing exams and requirements. Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail. Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Education and/or Experience Stable job history with experience in a physically demanding job 3+ years' experience in pest management and/or 2+ years' experience in managing people and business operations and/or 1+ years' experience in customer service, retail, food service, or hospitality High school diploma or equivalent (required) . click apply for full job details
SUMMARY: This position is based in the Lake Zurich area The General Manager is responsible for maintaining systems and procedures for all aspects of the Food Nutrition /Dining Program for which he/she oversees. The program services a student enrollment of 2,499 or less. The Manager will ensure that all guidelines, relating to the NSLP, are adhered to in all schools, consistently. Stay current with USDA regulations and ensure menus and processes are in compliance at all times. ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES: Maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development using Whitsons approved systems and policies Manages program within all budgetary guidelines established by Whitsons. Motivates, trains, and manages subordinate Team Members. Provide the necessary tools for the team to perform at satisfactory level. Maintain a harmonious working relationship with Team by demonstrating consistent and equitable treatment for all Team Members consistently in accordance with Company policies. Ensures compliance with applicable health regulations and ordinances and that all schools are prepared for any state or local board of health inspection. Develops budgets and operational financial forecasts and is able to explain variances. Responsible for accounting and documenting accurately all financial components. Ensures that requirements for appropriate sanitation and safety levels in respective areas are met and staff adequately trained. Coordinates and supervises all production, merchandising, quality and cost control, labor management and Team Member training. Recruits, hires, develops and retains team using Company required systems, procedures and policies. Participates in all wellness and nutrition committees and meetings. Must spend 80% of workday in the schools observing and supporting team. Conducts recurring inventory; maintaining records to comply with Whitsons, government and accrediting agency standards. Controls all expenses such as food cost, labor cost and operating expenses while providing exceptional customer service. Manages all purchasing and utilization of government commodities including processed goods. Prepares location for internal QA audit by using the "Check Yes" tools. Executes all marketing promotions applicable to the district according to the marketing calendar. Ensures marketing, merchandising in place effectually and current at all times. Maintains an 80% or above score on the Whitsons Internal Audit and shows increased improvement each year. Adhere to all company and district policies and ensure that entire team understands and follows them. ADDITIONAL DUTIES AND RESPONSIBILITIES: Coordinates activities with other internal departments, participates in management team meetings, interfaces with Vendors and key service users within client organization. Ensures marketing, merchandising in place effectually and current at all times. Looks for opportunities to implement new products and services which support sales growth and client retention Monthly or bi-monthly communications to the client and DM, highlighting activity on a monthly basis including any financial information requested by client. Manages collections from catering/events and client billings. This includes delivering the client invoices for monthly or weekly business billings. Conducts monthly cook meetings with secondary leads/cooks regarding menu offerings Create advisory group and/or attend any PTO/District administrative meetings which will assist in driving sales and participation. Performs additional duties as assigned by District Manager from time to time. This position follows a school calendar- work hours are Monday thru Friday REQUIREMENTS Education: Bachelors' degree or equivalent with concentration in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business or a related field. OR Bachelors' degree or equivalent with any academic major AND a state recognized certificate in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, or business. OR Associates degree or equivalent with concentration in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business or a related field AND at least one year of relevant school nutrition programs experience. OR High School diploma or GED AND at least Five (5) years' experience in school nutrition programs. Certifications: ServSafe Mandatory- Local food safety certification if required in jurisdiction of employment. Must be knowledgeable of all local health and food safety ordinances. Computer Skills: Proficiency in all Microsoft Office applications is required. Must be able to communicate electronically through use of email and other similar computer platforms. Able to learn new programs easily and quickly. Other Qualifications, Experience: 3 years' experience in Food Service Management as a Manager/Director required. Minimum 1 year experience in K-12 programs required. Strong interest in school nutrition program development. Culinary background is required - Must have a passion and an interest in food Working knowledge of cooking procedures and recipe adherence and scaling. Must have demonstrated experience developing talent and managing multiple priorities Must be able to use "critical thinking" skills in order to resolve problems or would result in improving program overall. Ability to effectively communicate verbally, electronically and written with clients, parents, students and support staff. Must possess excellent time management and organizational skills Bilingual Spanish is highly desirable. PHYSICAL DEMANDS OF THE JOB: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently required Sit, walk, talk and hear Use hands and fingers to feel, handle, or operate objects, tools, or controls and reach with hands and arms. Be standing on feet majority of the workday in addition to walking back and forth. Lift and/or move up to 40 pounds. Lifting while turning side to side is sometimes necessary. Specific vision abilities required by this job include close vision and the ability to adjust focus. Position may require extended hours including evenings and/or weekends, travel to multiple work sites and occasional out-of-district travel. Must be able to drive his/her own vehicle to other work sites. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Apr 26, 2024
Full time
SUMMARY: This position is based in the Lake Zurich area The General Manager is responsible for maintaining systems and procedures for all aspects of the Food Nutrition /Dining Program for which he/she oversees. The program services a student enrollment of 2,499 or less. The Manager will ensure that all guidelines, relating to the NSLP, are adhered to in all schools, consistently. Stay current with USDA regulations and ensure menus and processes are in compliance at all times. ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES: Maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development using Whitsons approved systems and policies Manages program within all budgetary guidelines established by Whitsons. Motivates, trains, and manages subordinate Team Members. Provide the necessary tools for the team to perform at satisfactory level. Maintain a harmonious working relationship with Team by demonstrating consistent and equitable treatment for all Team Members consistently in accordance with Company policies. Ensures compliance with applicable health regulations and ordinances and that all schools are prepared for any state or local board of health inspection. Develops budgets and operational financial forecasts and is able to explain variances. Responsible for accounting and documenting accurately all financial components. Ensures that requirements for appropriate sanitation and safety levels in respective areas are met and staff adequately trained. Coordinates and supervises all production, merchandising, quality and cost control, labor management and Team Member training. Recruits, hires, develops and retains team using Company required systems, procedures and policies. Participates in all wellness and nutrition committees and meetings. Must spend 80% of workday in the schools observing and supporting team. Conducts recurring inventory; maintaining records to comply with Whitsons, government and accrediting agency standards. Controls all expenses such as food cost, labor cost and operating expenses while providing exceptional customer service. Manages all purchasing and utilization of government commodities including processed goods. Prepares location for internal QA audit by using the "Check Yes" tools. Executes all marketing promotions applicable to the district according to the marketing calendar. Ensures marketing, merchandising in place effectually and current at all times. Maintains an 80% or above score on the Whitsons Internal Audit and shows increased improvement each year. Adhere to all company and district policies and ensure that entire team understands and follows them. ADDITIONAL DUTIES AND RESPONSIBILITIES: Coordinates activities with other internal departments, participates in management team meetings, interfaces with Vendors and key service users within client organization. Ensures marketing, merchandising in place effectually and current at all times. Looks for opportunities to implement new products and services which support sales growth and client retention Monthly or bi-monthly communications to the client and DM, highlighting activity on a monthly basis including any financial information requested by client. Manages collections from catering/events and client billings. This includes delivering the client invoices for monthly or weekly business billings. Conducts monthly cook meetings with secondary leads/cooks regarding menu offerings Create advisory group and/or attend any PTO/District administrative meetings which will assist in driving sales and participation. Performs additional duties as assigned by District Manager from time to time. This position follows a school calendar- work hours are Monday thru Friday REQUIREMENTS Education: Bachelors' degree or equivalent with concentration in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business or a related field. OR Bachelors' degree or equivalent with any academic major AND a state recognized certificate in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, or business. OR Associates degree or equivalent with concentration in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business or a related field AND at least one year of relevant school nutrition programs experience. OR High School diploma or GED AND at least Five (5) years' experience in school nutrition programs. Certifications: ServSafe Mandatory- Local food safety certification if required in jurisdiction of employment. Must be knowledgeable of all local health and food safety ordinances. Computer Skills: Proficiency in all Microsoft Office applications is required. Must be able to communicate electronically through use of email and other similar computer platforms. Able to learn new programs easily and quickly. Other Qualifications, Experience: 3 years' experience in Food Service Management as a Manager/Director required. Minimum 1 year experience in K-12 programs required. Strong interest in school nutrition program development. Culinary background is required - Must have a passion and an interest in food Working knowledge of cooking procedures and recipe adherence and scaling. Must have demonstrated experience developing talent and managing multiple priorities Must be able to use "critical thinking" skills in order to resolve problems or would result in improving program overall. Ability to effectively communicate verbally, electronically and written with clients, parents, students and support staff. Must possess excellent time management and organizational skills Bilingual Spanish is highly desirable. PHYSICAL DEMANDS OF THE JOB: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently required Sit, walk, talk and hear Use hands and fingers to feel, handle, or operate objects, tools, or controls and reach with hands and arms. Be standing on feet majority of the workday in addition to walking back and forth. Lift and/or move up to 40 pounds. Lifting while turning side to side is sometimes necessary. Specific vision abilities required by this job include close vision and the ability to adjust focus. Position may require extended hours including evenings and/or weekends, travel to multiple work sites and occasional out-of-district travel. Must be able to drive his/her own vehicle to other work sites. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled