Job Description Join the Pelican Pub dining team! We are a high energy team of hospitality professionals who like to have fun while delivering exceptional service to guests. We are hiring Hosts for our culinary team at our Cannon Beach location. What you get to do: Our Dining Team will get to work collaboratively to deliver an exceptional dining experience. Be empowered and have fun! Ensure each guest is warmly greeted and follow processes to seat guests. Assist with retail sales. Clear dishes from tables, fill non-alcoholic drinks, clean tables and surrounding areas. Support the team in meeting service goals. Leverage your knowledge and passion for our location, menu of great food, and craft beer. Work collaboratively to ensure every guest interaction delivers our brand promise. Put Pelican in the spotlight by staying on top of trends and identifying opportunities to differentiate our services. Set and achieve guest satisfaction ratings. Ask guests how we are doing and take action. Build guest loyalty. Actively connect with guests to create positive experiences. Demonstrate reliable and responsive service to include quickly solving concerns. Be a life-long learner; Whether learning a new skill, taking a class, or exploring the area to share your experience, you will have the opportunity to continue to develop and grow. Greet each guest with a friendly hello and smile. Compensation: You will be paid an hourly rate of pay plus tip-share. This compensation program works to ensure you earn a minimum of $15.00 per hour. OLCC license is preferred. Compensation details: 14.2-14.2 Hourly Wage PIb7452a2dd5-
May 16, 2024
Full time
Job Description Join the Pelican Pub dining team! We are a high energy team of hospitality professionals who like to have fun while delivering exceptional service to guests. We are hiring Hosts for our culinary team at our Cannon Beach location. What you get to do: Our Dining Team will get to work collaboratively to deliver an exceptional dining experience. Be empowered and have fun! Ensure each guest is warmly greeted and follow processes to seat guests. Assist with retail sales. Clear dishes from tables, fill non-alcoholic drinks, clean tables and surrounding areas. Support the team in meeting service goals. Leverage your knowledge and passion for our location, menu of great food, and craft beer. Work collaboratively to ensure every guest interaction delivers our brand promise. Put Pelican in the spotlight by staying on top of trends and identifying opportunities to differentiate our services. Set and achieve guest satisfaction ratings. Ask guests how we are doing and take action. Build guest loyalty. Actively connect with guests to create positive experiences. Demonstrate reliable and responsive service to include quickly solving concerns. Be a life-long learner; Whether learning a new skill, taking a class, or exploring the area to share your experience, you will have the opportunity to continue to develop and grow. Greet each guest with a friendly hello and smile. Compensation: You will be paid an hourly rate of pay plus tip-share. This compensation program works to ensure you earn a minimum of $15.00 per hour. OLCC license is preferred. Compensation details: 14.2-14.2 Hourly Wage PIb7452a2dd5-
Join the Pelican Pub dining team! We are a high energy team of hospitality professionals who like to have fun while delivering exceptional service to guests. We are hiring Hosts for our culinary team at our Cannon Beach location. What you get to do: Our Dining Team will get to work collaboratively to deliver an exceptional dining experience. Be empowered and have fun! Ensure each guest is warmly greeted and follow processes to seat guests. Assist with retail sales. Clear dishes from tables, fill non-alcoholic drinks, clean tables and surrounding areas. Support the team in meeting service goals. Leverage your knowledge and passion for our location, menu of great food, and craft beer. Work collaboratively to ensure every guest interaction delivers our brand promise. Put Pelican in the spotlight by staying on top of trends and identifying opportunities to differentiate our services. Set and achieve guest satisfaction ratings. Ask guests how we are doing and take action. Build guest loyalty. Actively connect with guests to create positive experiences. Demonstrate reliable and responsive service to include quickly solving concerns. Be a life-long learner; Whether learning a new skill, taking a class, or exploring the area to share your experience, you will have the opportunity to continue to develop and grow. Greet each guest with a friendly hello and smile. Compensation: You will be paid an hourly rate of pay plus tip-share. This compensation program works to ensure you earn a minimum of $15.00 per hour. OLCC license is preferred. Compensation details: 14.2-14.2 Hourly Wage PI45153d3cf32d-0820
May 07, 2024
Full time
Join the Pelican Pub dining team! We are a high energy team of hospitality professionals who like to have fun while delivering exceptional service to guests. We are hiring Hosts for our culinary team at our Cannon Beach location. What you get to do: Our Dining Team will get to work collaboratively to deliver an exceptional dining experience. Be empowered and have fun! Ensure each guest is warmly greeted and follow processes to seat guests. Assist with retail sales. Clear dishes from tables, fill non-alcoholic drinks, clean tables and surrounding areas. Support the team in meeting service goals. Leverage your knowledge and passion for our location, menu of great food, and craft beer. Work collaboratively to ensure every guest interaction delivers our brand promise. Put Pelican in the spotlight by staying on top of trends and identifying opportunities to differentiate our services. Set and achieve guest satisfaction ratings. Ask guests how we are doing and take action. Build guest loyalty. Actively connect with guests to create positive experiences. Demonstrate reliable and responsive service to include quickly solving concerns. Be a life-long learner; Whether learning a new skill, taking a class, or exploring the area to share your experience, you will have the opportunity to continue to develop and grow. Greet each guest with a friendly hello and smile. Compensation: You will be paid an hourly rate of pay plus tip-share. This compensation program works to ensure you earn a minimum of $15.00 per hour. OLCC license is preferred. Compensation details: 14.2-14.2 Hourly Wage PI45153d3cf32d-0820
Patient Dining Assisant US-OR-TUALATIN Job ID: 24-38211 Type: Regular Full-Time Meridian Park Medical Ctr campus Overview Patients feel comfortable seeking your advice on meals and snacks. You have a keen understanding of their dietary restrictions and how to choose the best food options. Your caring and competent nature fits well with the Legacy mission of making life better for others. As a natural "people person," the Patient Dining Assistant communicates with patients in-person or via phone to help them place their meal orders based on dietary restrictions. As a valuable member of the food and nutrition team, the Patient Dining Assistant accurately inputs menu selections, responds to requests from nursing units and makes sure that patients' meals are consistent with their diet orders. Provides excellent customer service, acting as the Food and Nutrition Services "greeter" who directly communicates with patients by telephone or in person. Serves meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patients capabilities to utilize the meal order system; completes calorie counts - recording patient intake; clearly communicates diet order restrictions to patient; participates as part of the food and nutrition team - with nurses, dietitians, and other staff. Take patient orders; menu choices for their meals or snacks. Accurately inputs menu selections, prints meal tickets, responds to printed requests from nursing units, assuring patient choices are consistent with their diet orders. Responsibilities Answers telephone calls from patients, nursing staff, and others. Enters patient menu selections and other patient information into computer system accurately and in a timely manner demonstrating computer literacy. Responds to telephone and printer generated meal choices and inquiries utilizing established scripts as applicable. Verifies diet orders and confirms that patient requests are appropriate for the specified diet order; delivers appropriate menu for diet order. Assures all call center processes are performed smoothly and on schedule - including generating/distributing reports from software applications/Electronic Health Record, meeting benchmark standards for length of calls, etc. Serves meals and between meal nourishments to patients in a professional and efficient manner. Assists patients and/or family members in placing meal orders utilizing established scripts; assesses patient's ability to utilize the meal order system and follows up with the appropriate staff member if unable to participate. Processes diet requisitions retrieved from nursing stations and coordinates additional call center processes between nursing units and production. Orders and replenishes floor stock items on nursing units. Retrieves completed meals from patients' rooms in a timely manner and records nutrient intake from meals. Communicates with members of other Food and Nutrition Department and other departments effectively and concisely regarding patient support concerns/issues, requests, and other special circumstances; acts as a Food and Nutrition Department liaison. Portions food items in proper containers utilizing proper portion sizes. Anticipates patient/team member needs and services them; when conflicts/concerns arise, he/she takes ownership of the problem and ensures a positive resolution. Participates in departmental quality improvement activities. Serves as a quality assurance control point for every aspect of the room service program . Performs other duties as requested/assigned . Qualifications Education: High school diploma or equivalent, preferred. Experience: Experience in customer service environment, and computer operations required. Experience in high volume call center, and food service operations with knowledge of therapeutic diets are preferred. Skills: Knowledge of specialized diets, hospital processes, medical terminology, along with emergency codes and responses are essential for this position. Experienced in use of computers, with focus on data input, production reports/tallies. Ability to work efficiently without direct supervision and time management skills are essential. Ability to manage high call volumes, courteously receive patient phone calls, process the information and accurately enter into computer system. Demonstrates the ability to speak clearly and be easily understood in a positive and professional manner. Ability to complete all conversations in a positive and helpful manner while meeting time management expectations. Ability to understand and determine patient requests when language or communication style may be difficult to understand, or other patient complications exist. Ability to triage and manage requests to ensure that customer service and essential job functions are always maintained. Ability to understand, operate and problem solve office equipment issues. Ability to interact effectively with hospital and department computer software programs. Ability to understand and utilize patient nutrition related information. Ability to successfully negotiate patient meal choices during phone interactions. LEGACY'S VALUES IN ACTION: Follows guidelines set forth in Legacy's Values in Action. Equal Opportunity Employer/Vet/Disabled Compensation details: 19.45-27.81 Hourly Wage PI2aaf8-1573
May 14, 2024
Full time
Patient Dining Assisant US-OR-TUALATIN Job ID: 24-38211 Type: Regular Full-Time Meridian Park Medical Ctr campus Overview Patients feel comfortable seeking your advice on meals and snacks. You have a keen understanding of their dietary restrictions and how to choose the best food options. Your caring and competent nature fits well with the Legacy mission of making life better for others. As a natural "people person," the Patient Dining Assistant communicates with patients in-person or via phone to help them place their meal orders based on dietary restrictions. As a valuable member of the food and nutrition team, the Patient Dining Assistant accurately inputs menu selections, responds to requests from nursing units and makes sure that patients' meals are consistent with their diet orders. Provides excellent customer service, acting as the Food and Nutrition Services "greeter" who directly communicates with patients by telephone or in person. Serves meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patients capabilities to utilize the meal order system; completes calorie counts - recording patient intake; clearly communicates diet order restrictions to patient; participates as part of the food and nutrition team - with nurses, dietitians, and other staff. Take patient orders; menu choices for their meals or snacks. Accurately inputs menu selections, prints meal tickets, responds to printed requests from nursing units, assuring patient choices are consistent with their diet orders. Responsibilities Answers telephone calls from patients, nursing staff, and others. Enters patient menu selections and other patient information into computer system accurately and in a timely manner demonstrating computer literacy. Responds to telephone and printer generated meal choices and inquiries utilizing established scripts as applicable. Verifies diet orders and confirms that patient requests are appropriate for the specified diet order; delivers appropriate menu for diet order. Assures all call center processes are performed smoothly and on schedule - including generating/distributing reports from software applications/Electronic Health Record, meeting benchmark standards for length of calls, etc. Serves meals and between meal nourishments to patients in a professional and efficient manner. Assists patients and/or family members in placing meal orders utilizing established scripts; assesses patient's ability to utilize the meal order system and follows up with the appropriate staff member if unable to participate. Processes diet requisitions retrieved from nursing stations and coordinates additional call center processes between nursing units and production. Orders and replenishes floor stock items on nursing units. Retrieves completed meals from patients' rooms in a timely manner and records nutrient intake from meals. Communicates with members of other Food and Nutrition Department and other departments effectively and concisely regarding patient support concerns/issues, requests, and other special circumstances; acts as a Food and Nutrition Department liaison. Portions food items in proper containers utilizing proper portion sizes. Anticipates patient/team member needs and services them; when conflicts/concerns arise, he/she takes ownership of the problem and ensures a positive resolution. Participates in departmental quality improvement activities. Serves as a quality assurance control point for every aspect of the room service program . Performs other duties as requested/assigned . Qualifications Education: High school diploma or equivalent, preferred. Experience: Experience in customer service environment, and computer operations required. Experience in high volume call center, and food service operations with knowledge of therapeutic diets are preferred. Skills: Knowledge of specialized diets, hospital processes, medical terminology, along with emergency codes and responses are essential for this position. Experienced in use of computers, with focus on data input, production reports/tallies. Ability to work efficiently without direct supervision and time management skills are essential. Ability to manage high call volumes, courteously receive patient phone calls, process the information and accurately enter into computer system. Demonstrates the ability to speak clearly and be easily understood in a positive and professional manner. Ability to complete all conversations in a positive and helpful manner while meeting time management expectations. Ability to understand and determine patient requests when language or communication style may be difficult to understand, or other patient complications exist. Ability to triage and manage requests to ensure that customer service and essential job functions are always maintained. Ability to understand, operate and problem solve office equipment issues. Ability to interact effectively with hospital and department computer software programs. Ability to understand and utilize patient nutrition related information. Ability to successfully negotiate patient meal choices during phone interactions. LEGACY'S VALUES IN ACTION: Follows guidelines set forth in Legacy's Values in Action. Equal Opportunity Employer/Vet/Disabled Compensation details: 19.45-27.81 Hourly Wage PI2aaf8-1573
Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s). Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Describes all items in the menu including beverages and specials. Greets guest, take drink order and check I.D(s) for alcoholic beverage orders. Takes guest order accurately. Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on. Removes used, finished drinking ware. Checks with customers to ensure satisfaction. Prepares itemized guest ticket for final processing. Completes shift opening and closing side work as assigned. Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager. Performs par checks on supplies and reports any replenishment of supplies necessary. Maintains a clean work area. Assists Greeter/Cashier by seating guests when necessary. Assists with bringing food to buffet line when necessary. Assists other departments when necessary. Any other duties as assigned. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
May 11, 2024
Full time
Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s). Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Describes all items in the menu including beverages and specials. Greets guest, take drink order and check I.D(s) for alcoholic beverage orders. Takes guest order accurately. Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on. Removes used, finished drinking ware. Checks with customers to ensure satisfaction. Prepares itemized guest ticket for final processing. Completes shift opening and closing side work as assigned. Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager. Performs par checks on supplies and reports any replenishment of supplies necessary. Maintains a clean work area. Assists Greeter/Cashier by seating guests when necessary. Assists with bringing food to buffet line when necessary. Assists other departments when necessary. Any other duties as assigned. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
Patient Dining Assistant US-OR-PORTLAND Job ID: 24-37722 Type: Part Time - Benefitted Emanuel Medical Ctr campus Overview Patients feel comfortable seeking your advice on meals and snacks. You have a keen understanding of their dietary restrictions and how to choose the best food options. Your caring and competent nature fits well with the Legacy mission of making life better for others. As a natural "people person," the Patient Dining Assistant communicates with patients in-person or via phone to help them place their meal orders based on dietary restrictions. As a valuable member of the food and nutrition team, the Patient Dining Assistant accurately inputs menu selections, responds to requests from nursing units and makes sure that patients' meals are consistent with their diet orders. Provides excellent customer service, acting as the Nutrition Services "greeter" who directly communicates with patients by telephone or in person. Serves meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patients capabilities to utilize the meal order system; completes calorie counts - recording patient intake; clearly communicates diet order restrictions to patient; participates as part of the food and nutrition team - with nurses, dietitians, and other staff. Takes patients' orders, menu choices for their meals or snacks. Accurately inputs menu selections, prints, meal tickets, responds to printed requests from nursing units, assuring patient choices are consistent with their diet orders. Responsibilities Answers telephone calls from patients, nursing staff, and others. Enters patient menu selections and other patient information into computer system accurately and in a timely manner demonstrating computer literacy. Responds to telephone and printer generated meal choices and inquiries utilizing established scripts as applicable. Verifies diet orders and confirms that patient requests are appropriate for the specified diet order; delivers appropriate menu for diet order. Assures all call center processes are performed smoothly and on schedule - including generating/distributing reports from Computrition/Electronic Health Record, meeting benchmark standards for length of calls, etc. Serves meals and between meal nourishments to patients in a professional and efficient manner. Assists patients and/or family members in placing meal orders utilizing established scripts; assesses patient's ability to utilize the meal order system and follows up with the appropriate staff member if unable to participate. Processes diet requisitions retrieved from nursing stations and coordinates additional call center processes between nursing units and production. Orders and replenishes floor stock items on nursing units. Retrieves completed meals from patients' rooms in a timely manner and records nutrient intake from meals Communicates with members of other Food and Nutrition Department and other departments effectively and concisely regarding patient support concerns/issues, requests, and other special circumstances; acts as a Food and Nutrition Department liaison. Portions food items in proper containers utilizing proper portion sizes. Anticipates patient/team member needs and services them; when conflicts/concerns arise, he/she takes ownership of the problem and ensures a positive resolution. Participates in departmental quality improvement activities. Serves as a quality assurance control point for every aspect of the room service program. Performs other duties as requested/assigned. Qualifications Education: High school diploma or equivalent preferred. Experience in customer service environment, and computer operations required. Experience in high volume call center, and food service operations with knowledge of therapeutic diets are preferred. Registered Diet Technician preferred. Skills: Knowledge of specialized diets, hospital processes, medical terminology, along with emergency codes and responses are essential for this position. Experienced in use of computers, with focus on data input, production reports/tallies. Ability to work efficiently without direct supervision; time management skills are essential. Ability to manage high call volumes - to courteously receive patient phone calls, process the information and accurately enter into computer system. Demonstrates the ability to speak clearly and be easily understood in a positive and professional manner. Ability to complete all conversations in a positive and helpful manner while meeting time management expectations. Ability to understand and determine patient requests when language or communication style may be difficult to understand, or other patient complications exist. Ability to triage and manage requests to ensure that customer service and essential job functions are always maintained. Ability to understand, operate and problem solve office equipment issues. Ability to interact effectively with hospital and department computer software programs. Ability to understand and utilize patient nutrition related information. Ability to successfully negotiate patient meal choices during phone interactions. LEGACY'S VALUES IN ACTION: Follows guidelines set forth in Legacy's Values in Action. Equal Opportunity Employer/Vet/Disabled Compensation details: 17.54-23.75 Hourly Wage PI9820acf9e3d6-1353
May 10, 2024
Full time
Patient Dining Assistant US-OR-PORTLAND Job ID: 24-37722 Type: Part Time - Benefitted Emanuel Medical Ctr campus Overview Patients feel comfortable seeking your advice on meals and snacks. You have a keen understanding of their dietary restrictions and how to choose the best food options. Your caring and competent nature fits well with the Legacy mission of making life better for others. As a natural "people person," the Patient Dining Assistant communicates with patients in-person or via phone to help them place their meal orders based on dietary restrictions. As a valuable member of the food and nutrition team, the Patient Dining Assistant accurately inputs menu selections, responds to requests from nursing units and makes sure that patients' meals are consistent with their diet orders. Provides excellent customer service, acting as the Nutrition Services "greeter" who directly communicates with patients by telephone or in person. Serves meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patients capabilities to utilize the meal order system; completes calorie counts - recording patient intake; clearly communicates diet order restrictions to patient; participates as part of the food and nutrition team - with nurses, dietitians, and other staff. Takes patients' orders, menu choices for their meals or snacks. Accurately inputs menu selections, prints, meal tickets, responds to printed requests from nursing units, assuring patient choices are consistent with their diet orders. Responsibilities Answers telephone calls from patients, nursing staff, and others. Enters patient menu selections and other patient information into computer system accurately and in a timely manner demonstrating computer literacy. Responds to telephone and printer generated meal choices and inquiries utilizing established scripts as applicable. Verifies diet orders and confirms that patient requests are appropriate for the specified diet order; delivers appropriate menu for diet order. Assures all call center processes are performed smoothly and on schedule - including generating/distributing reports from Computrition/Electronic Health Record, meeting benchmark standards for length of calls, etc. Serves meals and between meal nourishments to patients in a professional and efficient manner. Assists patients and/or family members in placing meal orders utilizing established scripts; assesses patient's ability to utilize the meal order system and follows up with the appropriate staff member if unable to participate. Processes diet requisitions retrieved from nursing stations and coordinates additional call center processes between nursing units and production. Orders and replenishes floor stock items on nursing units. Retrieves completed meals from patients' rooms in a timely manner and records nutrient intake from meals Communicates with members of other Food and Nutrition Department and other departments effectively and concisely regarding patient support concerns/issues, requests, and other special circumstances; acts as a Food and Nutrition Department liaison. Portions food items in proper containers utilizing proper portion sizes. Anticipates patient/team member needs and services them; when conflicts/concerns arise, he/she takes ownership of the problem and ensures a positive resolution. Participates in departmental quality improvement activities. Serves as a quality assurance control point for every aspect of the room service program. Performs other duties as requested/assigned. Qualifications Education: High school diploma or equivalent preferred. Experience in customer service environment, and computer operations required. Experience in high volume call center, and food service operations with knowledge of therapeutic diets are preferred. Registered Diet Technician preferred. Skills: Knowledge of specialized diets, hospital processes, medical terminology, along with emergency codes and responses are essential for this position. Experienced in use of computers, with focus on data input, production reports/tallies. Ability to work efficiently without direct supervision; time management skills are essential. Ability to manage high call volumes - to courteously receive patient phone calls, process the information and accurately enter into computer system. Demonstrates the ability to speak clearly and be easily understood in a positive and professional manner. Ability to complete all conversations in a positive and helpful manner while meeting time management expectations. Ability to understand and determine patient requests when language or communication style may be difficult to understand, or other patient complications exist. Ability to triage and manage requests to ensure that customer service and essential job functions are always maintained. Ability to understand, operate and problem solve office equipment issues. Ability to interact effectively with hospital and department computer software programs. Ability to understand and utilize patient nutrition related information. Ability to successfully negotiate patient meal choices during phone interactions. LEGACY'S VALUES IN ACTION: Follows guidelines set forth in Legacy's Values in Action. Equal Opportunity Employer/Vet/Disabled Compensation details: 17.54-23.75 Hourly Wage PI9820acf9e3d6-1353