Job Description The Encore Boston Harbor Poker Floor Person is responsible for providing front line guest service in the poker area. This includes serving as a host and cashier for poker guests, assisting guests with various needs, and supporting efforts to promote poker play. Key responsibility is to provide outstanding guest service and contribute to positive guest experience. JOB RESPONSIBILITIES: Adheres to all Encore Boston Harbor core values and property and department standards are implemented and applied. Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. Delivers and maintains a maximum level of service. Contributes to company-wide communication and best practices. Keeps informed of all new developments within the department. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. Greets and welcomes customers as they enter the Poker area. Maintains a change bank to provide services for guests, including making change, and helping guests expedite transactions. Promotes exemplary guest service by demonstrating full knowledge of game in play, special events/activities, casino promotions and operation information. Supports close floor surveillance over assigned area in order to detect any irregularities on the part of players or established procedures. Assists guest needs by communication with customer service/beverage, transportation, VIP, etc. Works with safety as a priority, and follows department and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job-related duties as assigned.
May 01, 2024
Full time
Job Description The Encore Boston Harbor Poker Floor Person is responsible for providing front line guest service in the poker area. This includes serving as a host and cashier for poker guests, assisting guests with various needs, and supporting efforts to promote poker play. Key responsibility is to provide outstanding guest service and contribute to positive guest experience. JOB RESPONSIBILITIES: Adheres to all Encore Boston Harbor core values and property and department standards are implemented and applied. Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. Delivers and maintains a maximum level of service. Contributes to company-wide communication and best practices. Keeps informed of all new developments within the department. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. Greets and welcomes customers as they enter the Poker area. Maintains a change bank to provide services for guests, including making change, and helping guests expedite transactions. Promotes exemplary guest service by demonstrating full knowledge of game in play, special events/activities, casino promotions and operation information. Supports close floor surveillance over assigned area in order to detect any irregularities on the part of players or established procedures. Assists guest needs by communication with customer service/beverage, transportation, VIP, etc. Works with safety as a priority, and follows department and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job-related duties as assigned.
About the Role The Table Games Supervisor is responsible for the operation of assigned game area; including performance development of dealers and ensuring guest service. Position Responsibilities Hassle free guest and internal processes Compliance with internal controls and regulatory requirements Commitment and compliance to responsible gaming and responsible alcohol service standards Compliance with all rules of the game and regulatory requirements Establish and implement all required policies and procedures Dealer delivery of flawless and friendly service Common sense approach to dealer work standards Walk the casino floors, be visible to the table games staff throughout the shift and welcome customers to the facility on a continuous basis Review suspicious customer behavior, identify instances of card counting, cheating or marking and notify the authorities when needed Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment Ability to sit, stand, walk, and mobility to move easily around pit area as well as entire property for entire shift. Must be able to bend, twist and lean as needed Math skills to add values accurately and quickly Must be able to lift/push/pull up to 10 pounds Requirements What's Required Five years' casino experience with a minimum of three years in a supervisory role in table games In-depth knowledge of traditional casino games including but not limited to Roulette, Poker, Craps, Blackjack, Baccarat, Pai Gow, etc. Excellent leadership, communication, and problem-solving skills Ability and agility to work as business dictates (weekends will present peak demand Ability to effectively communicate in English (Read, Write, Speak & Understand). Benefits Free meal on shift Training & Development
May 01, 2024
Full time
About the Role The Table Games Supervisor is responsible for the operation of assigned game area; including performance development of dealers and ensuring guest service. Position Responsibilities Hassle free guest and internal processes Compliance with internal controls and regulatory requirements Commitment and compliance to responsible gaming and responsible alcohol service standards Compliance with all rules of the game and regulatory requirements Establish and implement all required policies and procedures Dealer delivery of flawless and friendly service Common sense approach to dealer work standards Walk the casino floors, be visible to the table games staff throughout the shift and welcome customers to the facility on a continuous basis Review suspicious customer behavior, identify instances of card counting, cheating or marking and notify the authorities when needed Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment Ability to sit, stand, walk, and mobility to move easily around pit area as well as entire property for entire shift. Must be able to bend, twist and lean as needed Math skills to add values accurately and quickly Must be able to lift/push/pull up to 10 pounds Requirements What's Required Five years' casino experience with a minimum of three years in a supervisory role in table games In-depth knowledge of traditional casino games including but not limited to Roulette, Poker, Craps, Blackjack, Baccarat, Pai Gow, etc. Excellent leadership, communication, and problem-solving skills Ability and agility to work as business dictates (weekends will present peak demand Ability to effectively communicate in English (Read, Write, Speak & Understand). Benefits Free meal on shift Training & Development
JOB SUMMARY The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. QUALIFICATIONS High school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures ESSENTIAL FUNCTIONS Complies with Indiana Gaming Commission Regulations, approved internal controls as well as company policies. Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Deal Table games and/or Live Poker Control pace of the game and inform the Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Change over deck of cards or dice, inspect and mix cards. Verify bank roll fills with the supervisor and security personnel. Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with gate rules and minimums set. Close game, sort cards, balance rack, count chips, and sign off with the supervisor. Assist guests with questions on casino activities or refer to appropriate personnel. Other duties as assigned. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Must be able to stand and deal for extended periods of time Must be able to consistently meet the appearance and uniform standards for this position Responds to visual and aural cues Must have the manual dexterity to manipulate cards Must be able to reach, bend, twist, turn, grab, grip, sort and stack Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR: Access to gaming floor required
May 01, 2024
Full time
JOB SUMMARY The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. QUALIFICATIONS High school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures ESSENTIAL FUNCTIONS Complies with Indiana Gaming Commission Regulations, approved internal controls as well as company policies. Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Deal Table games and/or Live Poker Control pace of the game and inform the Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Change over deck of cards or dice, inspect and mix cards. Verify bank roll fills with the supervisor and security personnel. Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with gate rules and minimums set. Close game, sort cards, balance rack, count chips, and sign off with the supervisor. Assist guests with questions on casino activities or refer to appropriate personnel. Other duties as assigned. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Must be able to stand and deal for extended periods of time Must be able to consistently meet the appearance and uniform standards for this position Responds to visual and aural cues Must have the manual dexterity to manipulate cards Must be able to reach, bend, twist, turn, grab, grip, sort and stack Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR: Access to gaming floor required
Job Summary: Responsible for all aspects of dealing various Poker games, such as, 'Holdem' and '7 Card Stud' while providing friendly, excellent service to every guest. Essential Job Functions: Provides prompt, accurate, and courteous service to players. Deals and runs the game at hand in accordance with departmental procedures. Maintains the pace of the poker game. Responsible for the Table Tray Bank assigned for the shift. Handles financial transactions at the poker game. Collects the poker revenue ('the rate') from the pot in accordance with departmental raking procedures. Collects the Jack Pot money from the pots in accordance with departmental Jack Pot procedures. Monitors the game at hand for customer problems. Monitors the chips and money on the game as hand. Works on the poker room floor in other capacities as directed by the Poker Floor Supervisor. Enforces poker rules at the game. Qualifications: One Year Poker dealing experience required. Greet and welcome guests, establish rapport, and provide excellent customer service. Provide excellent service consistent with the property's core service standards and brand attributes. Deal live poker games and poker tournaments. Maintain the speed of the games by continually moving the action as necessary. Ensure the poker rake is in accordance with casino and gaming regulations. Assist in all areas of the poker room and perform table fills. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Physical, Mental and Environmental Demands:Must be able sit and stand long periods of time. Must be able to maneuver to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks. Must be able to respond calmly and handle multiple customer demands in a fast paced environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers, and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
May 01, 2024
Full time
Job Summary: Responsible for all aspects of dealing various Poker games, such as, 'Holdem' and '7 Card Stud' while providing friendly, excellent service to every guest. Essential Job Functions: Provides prompt, accurate, and courteous service to players. Deals and runs the game at hand in accordance with departmental procedures. Maintains the pace of the poker game. Responsible for the Table Tray Bank assigned for the shift. Handles financial transactions at the poker game. Collects the poker revenue ('the rate') from the pot in accordance with departmental raking procedures. Collects the Jack Pot money from the pots in accordance with departmental Jack Pot procedures. Monitors the game at hand for customer problems. Monitors the chips and money on the game as hand. Works on the poker room floor in other capacities as directed by the Poker Floor Supervisor. Enforces poker rules at the game. Qualifications: One Year Poker dealing experience required. Greet and welcome guests, establish rapport, and provide excellent customer service. Provide excellent service consistent with the property's core service standards and brand attributes. Deal live poker games and poker tournaments. Maintain the speed of the games by continually moving the action as necessary. Ensure the poker rake is in accordance with casino and gaming regulations. Assist in all areas of the poker room and perform table fills. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Physical, Mental and Environmental Demands:Must be able sit and stand long periods of time. Must be able to maneuver to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks. Must be able to respond calmly and handle multiple customer demands in a fast paced environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers, and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
The Opportunity Delaware North Gaming is searching for a full-time Overnight Environmental Services (EVS) Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As an EVS Supervisor, you will oversee the cleaning at Mardi Gras Casino. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $16.00 - $17.00 / hour Information on our comprehensive benefits package can be found at Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Coordinate all daily activities and plan for sufficient staffing to clean public areas; train new EVS team members. Communicate with the Hotel Manager and/or property managers to prioritize workload. Inspect guest areas and public outlets. Prepare weekly inventory, check-in all supplies, and report any discrepancies; create purchase orders as needed. Complete the daily EVS report; ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Follows up to ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Perform cleaning duties on slower days or when staff shortages occur. Qualifications EVS/Housekeeping experience required; previous commercial cleaning and/or guest service experience preferred. Previous supervisory experience preferred. Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures. Ability to read in English; ability to print and speak simple sentences. Ability to make simple addition and subtraction calculations. Must be able to work overnight. Physical Requirements Frequent walking and standing for entire length of shift. Frequent climbing of stairs. Frequent bending, stooping, reaching, kneeling, and carrying. Use of hands to operate cleaning equipment and complete scrubbing/washing duties. Occasionally required to lift and/or move up to 50 pounds. Visual acuity sufficient to inspect the cleanliness of public areas and surfaces. Working conditions include being regularly exposed to fumes and toxic or caustic chemicals, occasionally works in outside weather conditions, occasionally exposed to wet and/or humid conditions, and noise level may be moderate to loud. Shift Details Overnight Holidays Weekends Every weekend 8 hour shift Who We Are Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Apr 24, 2024
Full time
The Opportunity Delaware North Gaming is searching for a full-time Overnight Environmental Services (EVS) Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As an EVS Supervisor, you will oversee the cleaning at Mardi Gras Casino. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $16.00 - $17.00 / hour Information on our comprehensive benefits package can be found at Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Coordinate all daily activities and plan for sufficient staffing to clean public areas; train new EVS team members. Communicate with the Hotel Manager and/or property managers to prioritize workload. Inspect guest areas and public outlets. Prepare weekly inventory, check-in all supplies, and report any discrepancies; create purchase orders as needed. Complete the daily EVS report; ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Follows up to ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Perform cleaning duties on slower days or when staff shortages occur. Qualifications EVS/Housekeeping experience required; previous commercial cleaning and/or guest service experience preferred. Previous supervisory experience preferred. Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures. Ability to read in English; ability to print and speak simple sentences. Ability to make simple addition and subtraction calculations. Must be able to work overnight. Physical Requirements Frequent walking and standing for entire length of shift. Frequent climbing of stairs. Frequent bending, stooping, reaching, kneeling, and carrying. Use of hands to operate cleaning equipment and complete scrubbing/washing duties. Occasionally required to lift and/or move up to 50 pounds. Visual acuity sufficient to inspect the cleanliness of public areas and surfaces. Working conditions include being regularly exposed to fumes and toxic or caustic chemicals, occasionally works in outside weather conditions, occasionally exposed to wet and/or humid conditions, and noise level may be moderate to loud. Shift Details Overnight Holidays Weekends Every weekend 8 hour shift Who We Are Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.