This position is based in the Cincinnati, Ohio area providing support to our growing Ohio market! Extensive travel required. What you will do Provide our guests with unique and authentic experiences that will embody friendly and professional service and extraordinary food quality in a high-quality well-maintained environment. Some of your responsibilities will include: Lead, manage, and supervise the overall operations of food and beverage outlets across the Midwest region, ensuring operational excellence and adherence to company standards Develop strategic plans to increase profitability, efficiency, and market share in the region Uphold the highest standards of food safety and sanitation, and ensure all locations are in compliance with health regulations Recruit, train, and mentor a diverse team of managers and staff, promoting a culture of high performance, excellent customer service, and team collaboration Collaborate closely with chefs and culinary teams to develop innovative, seasonal menus that cater to diverse tastes and leverage local ingredients Oversee inventory management, including procurement of supplies, negotiation with suppliers, and cost control measures Address and resolve customer service issues, ensuring a high level of guest satisfaction Plan, organize, and oversee catering operations for special events, including corporate functions, weddings, and large-scale gatherings Conduct market analysis to identify trends, competitive landscape, and potential growth opportunities in the food and beverage sector Represent the company in regional events and foster relationships with community and industry partners Prepare and manage the regional budget, set financial goals, and analyze financial performance and variances Ensure all outlets are compliant with legal, regulatory, and company policies and procedures Foster an environment of continuous improvement and innovation in service and operations What you bring to the table 3+ years of oversight as multi unit operator overseeing a variety of concepts Demonstrable skills in budgeting, forecasting, and expense management Ability to diplomatically handle a variety of employee and guest interactions Ability to regularly apply independent judgment and discretion while interpreting a variety of instructions in assessing the importance of projects and priorities Impeccable integrity Previous knowledge of systems: ProfitSage, Micros, Toast, Kronos, MS Office Suite Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
This position is based in the Cincinnati, Ohio area providing support to our growing Ohio market! Extensive travel required. What you will do Provide our guests with unique and authentic experiences that will embody friendly and professional service and extraordinary food quality in a high-quality well-maintained environment. Some of your responsibilities will include: Lead, manage, and supervise the overall operations of food and beverage outlets across the Midwest region, ensuring operational excellence and adherence to company standards Develop strategic plans to increase profitability, efficiency, and market share in the region Uphold the highest standards of food safety and sanitation, and ensure all locations are in compliance with health regulations Recruit, train, and mentor a diverse team of managers and staff, promoting a culture of high performance, excellent customer service, and team collaboration Collaborate closely with chefs and culinary teams to develop innovative, seasonal menus that cater to diverse tastes and leverage local ingredients Oversee inventory management, including procurement of supplies, negotiation with suppliers, and cost control measures Address and resolve customer service issues, ensuring a high level of guest satisfaction Plan, organize, and oversee catering operations for special events, including corporate functions, weddings, and large-scale gatherings Conduct market analysis to identify trends, competitive landscape, and potential growth opportunities in the food and beverage sector Represent the company in regional events and foster relationships with community and industry partners Prepare and manage the regional budget, set financial goals, and analyze financial performance and variances Ensure all outlets are compliant with legal, regulatory, and company policies and procedures Foster an environment of continuous improvement and innovation in service and operations What you bring to the table 3+ years of oversight as multi unit operator overseeing a variety of concepts Demonstrable skills in budgeting, forecasting, and expense management Ability to diplomatically handle a variety of employee and guest interactions Ability to regularly apply independent judgment and discretion while interpreting a variety of instructions in assessing the importance of projects and priorities Impeccable integrity Previous knowledge of systems: ProfitSage, Micros, Toast, Kronos, MS Office Suite Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Job Description Job Description DIRECTOR - PLAYER DEVELOPMENT Job ID 2 Category Players Club & Player Development Job Type Regular Full-Time Overview OVERVIEW: The incumbent in this position is responsible for the direction and management of Player Development. Responsible for achieving revenue, income, market share, and guest service objectives in accordance with corporate policy and Gaming Commission Regulations. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. - Hires, motivates, evaluates and directs departmental managers and staff, ensuring team members receive the training, support, adequate guidance and necessary resources to accomplish established objectives. - Establishes operating department standards, guidelines and objectives. Maintains other administrative processes such as budget and staffing to ensure proper planning, efficient and effective operation of assigned areas. - Directs long and short-term planning for all functions of the marketing departments including analysis of product and market opportunities, program effectiveness, and development of strategies to ensure adequate level of guest satisfaction and achievement of established market share goals. - Approves, implements and evaluates comp policies, campaigns, programs, entertainment activities and all other marketing expenditures to ensure program effectiveness; implements improvements based upon performance. - Coordinates database management functions including guest ratings and direct marketing activities to ensure the achievement of guest development goals. - Responsible for the development and execution of creative and promotional solutions in response to competitive issues and problems. - Monitors and evaluates department to ensure the proper planning of short and long-term strategies and achievement of established goals and objectives. - Reviews strengths and weaknesses of all department programs to effectively implement changes, improve operations and efficiently allocate resources. - Attend and participate in off property functions and events as assigned. - Attend and participate in meetings, completing follow-up as assigned. - Perform work regularly and predictably. - Attend seminars when needed. - Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) - 5 to 7 years in a similar position and a Bachelor s in Business, Marketing or related field or an equivalent combination of education and/or work experience. - Prior experience in the Gaming industry required. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. - Prior experience opening new properties/outlets preferred. - Must be at least twenty-one (21) years of age. KNOWLEDGE OF: - Understanding and experience in the Northern California s regional gaming market. - Operations, services and activities of a comprehensive marketing and database programs. - The Gaming industry, including principles and practices of a capital and operations budget. - Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. - Pertinent federal, state, and local laws, codes, and regulations. Additional Details ABILITY TO: Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Review portfolios as required. Forecast changes in the economic climate and/or profits and react accordingly. Communicate clearly and concisely, both orally and in writing. Analyze marketing and promotions data. Be a strategic, analytical, ethical and effective motivator. Participate in the development and administration of goals, objectives, and procedures. Prepare clear and concise administrative and financial reports. Interpret and explain policies and procedures. Operate various types of office equipment. Establish and maintain effective working relationships with those contacted during work. Be flexible to work varying shifts and time schedules as needed. This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
May 19, 2024
Full time
Job Description Job Description DIRECTOR - PLAYER DEVELOPMENT Job ID 2 Category Players Club & Player Development Job Type Regular Full-Time Overview OVERVIEW: The incumbent in this position is responsible for the direction and management of Player Development. Responsible for achieving revenue, income, market share, and guest service objectives in accordance with corporate policy and Gaming Commission Regulations. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. - Hires, motivates, evaluates and directs departmental managers and staff, ensuring team members receive the training, support, adequate guidance and necessary resources to accomplish established objectives. - Establishes operating department standards, guidelines and objectives. Maintains other administrative processes such as budget and staffing to ensure proper planning, efficient and effective operation of assigned areas. - Directs long and short-term planning for all functions of the marketing departments including analysis of product and market opportunities, program effectiveness, and development of strategies to ensure adequate level of guest satisfaction and achievement of established market share goals. - Approves, implements and evaluates comp policies, campaigns, programs, entertainment activities and all other marketing expenditures to ensure program effectiveness; implements improvements based upon performance. - Coordinates database management functions including guest ratings and direct marketing activities to ensure the achievement of guest development goals. - Responsible for the development and execution of creative and promotional solutions in response to competitive issues and problems. - Monitors and evaluates department to ensure the proper planning of short and long-term strategies and achievement of established goals and objectives. - Reviews strengths and weaknesses of all department programs to effectively implement changes, improve operations and efficiently allocate resources. - Attend and participate in off property functions and events as assigned. - Attend and participate in meetings, completing follow-up as assigned. - Perform work regularly and predictably. - Attend seminars when needed. - Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) - 5 to 7 years in a similar position and a Bachelor s in Business, Marketing or related field or an equivalent combination of education and/or work experience. - Prior experience in the Gaming industry required. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. - Prior experience opening new properties/outlets preferred. - Must be at least twenty-one (21) years of age. KNOWLEDGE OF: - Understanding and experience in the Northern California s regional gaming market. - Operations, services and activities of a comprehensive marketing and database programs. - The Gaming industry, including principles and practices of a capital and operations budget. - Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. - Pertinent federal, state, and local laws, codes, and regulations. Additional Details ABILITY TO: Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Review portfolios as required. Forecast changes in the economic climate and/or profits and react accordingly. Communicate clearly and concisely, both orally and in writing. Analyze marketing and promotions data. Be a strategic, analytical, ethical and effective motivator. Participate in the development and administration of goals, objectives, and procedures. Prepare clear and concise administrative and financial reports. Interpret and explain policies and procedures. Operate various types of office equipment. Establish and maintain effective working relationships with those contacted during work. Be flexible to work varying shifts and time schedules as needed. This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
At Whistler Cooks Hunter Gather Cranked Mile One "We love feeding people!". It's the key ingredient to producing the perfect meal wherever, whenever. On any given day we could be serving with our CATERING () team a plated meal to a happy couple at their wedding reception, smoking up a feast at HUNTER GATHER () or passing canapes and champagne to guests in a world class art gallery, providing a Chef-driven casual dining experience at MILE ONE () focusing on great BC ingredients, or even fueling up customers with their daily caffeine fix at CRANKED. () Join our team and LIVE WORK LEARN () in Whistler. Start Date: Winter 2022/2023 Starting Wage: $70,000 - $90,000 including tips. In this role: You will work at Hunter Gather Eatery & Taphouse. You will be responsible organizing, supervising and evaluating onsite operations and procedures for Hunter Gather Eatery and Taphouse. Specific Tasks Include: Operations: • Manage long term strategic goals for the location. • Achieve targets set for revenue and expenses. • Manage daily operations of all items pertaining to production and service. • Assess, manage and delegate tasks accordingly to direct reports. • Maintain a thorough knowledge of all menu items. • Ensure that ordering and stock levels are maintained for operations. • Follow up on the quality and consistency of food and service through communication with direct reports • Oversee the front of house schedule. • Manage vendor communication. . • Manage location cleanliness and organization. • Manage the proper use of equipment including coffee machines, ice machines, • Manage maintenance and cleanliness of all equipment for the means of service, that equipment is kept in excellent shape and to perform daily operations and conduct inventories to ensure minimum loss, and organize replacement of equipment. • Oversee and delegate staff training and performance. • Resolve guest complaints, through consultation with the Director of Operations and / Or Whistler Cooks Group of Companies General Manager. Communications • To be the point of contact for location based staff as it relates to their specific responsibilities/timings/uniform requirements. • Attend weekly meetings with the Director of Operations and / Or Whistler Cooks Group of Companies General Manager. • Communicate closely with direct reports to ensure schedules are being respected. • Manage online review. • Manage social media content creation and posting. • Manage marketing and promotion of the location including (but not limited to) social media and local advertising. You will need to: • Minimum 5 year of supervisor / management experience. • Possess serving it right certification. • Possess or obtain food safe certification level 1. • Extensive Experience at different food and beverage locations. Knowledge / Skills / Aptitudes: • Knowledge of basic training techniques. • Understanding of regional health and sanitation laws. • Understanding of essential restaurant equipment usage and maintenance. • Professional oral and written communication skills. • Ability to work in a high energy and demanding environment. • Strong organizational, leadership, and problem solving skills. • Team player with ability to take direction. • Able to stand and exert fast-paced mobility for entire shift. • Able to frequently lift and carry food, beverage and other items greater than 35 pounds, able to transport up to 70 pounds regularly. At Whistler Cooks Hunter Gather Cranked Mile One, we believe in the power of diversity and inclusion to foster a welcoming workplace culture, learning, and success. We welcome individuals from all walks of life, backgrounds, and experiences to join our dynamic team.
May 19, 2024
Full time
At Whistler Cooks Hunter Gather Cranked Mile One "We love feeding people!". It's the key ingredient to producing the perfect meal wherever, whenever. On any given day we could be serving with our CATERING () team a plated meal to a happy couple at their wedding reception, smoking up a feast at HUNTER GATHER () or passing canapes and champagne to guests in a world class art gallery, providing a Chef-driven casual dining experience at MILE ONE () focusing on great BC ingredients, or even fueling up customers with their daily caffeine fix at CRANKED. () Join our team and LIVE WORK LEARN () in Whistler. Start Date: Winter 2022/2023 Starting Wage: $70,000 - $90,000 including tips. In this role: You will work at Hunter Gather Eatery & Taphouse. You will be responsible organizing, supervising and evaluating onsite operations and procedures for Hunter Gather Eatery and Taphouse. Specific Tasks Include: Operations: • Manage long term strategic goals for the location. • Achieve targets set for revenue and expenses. • Manage daily operations of all items pertaining to production and service. • Assess, manage and delegate tasks accordingly to direct reports. • Maintain a thorough knowledge of all menu items. • Ensure that ordering and stock levels are maintained for operations. • Follow up on the quality and consistency of food and service through communication with direct reports • Oversee the front of house schedule. • Manage vendor communication. . • Manage location cleanliness and organization. • Manage the proper use of equipment including coffee machines, ice machines, • Manage maintenance and cleanliness of all equipment for the means of service, that equipment is kept in excellent shape and to perform daily operations and conduct inventories to ensure minimum loss, and organize replacement of equipment. • Oversee and delegate staff training and performance. • Resolve guest complaints, through consultation with the Director of Operations and / Or Whistler Cooks Group of Companies General Manager. Communications • To be the point of contact for location based staff as it relates to their specific responsibilities/timings/uniform requirements. • Attend weekly meetings with the Director of Operations and / Or Whistler Cooks Group of Companies General Manager. • Communicate closely with direct reports to ensure schedules are being respected. • Manage online review. • Manage social media content creation and posting. • Manage marketing and promotion of the location including (but not limited to) social media and local advertising. You will need to: • Minimum 5 year of supervisor / management experience. • Possess serving it right certification. • Possess or obtain food safe certification level 1. • Extensive Experience at different food and beverage locations. Knowledge / Skills / Aptitudes: • Knowledge of basic training techniques. • Understanding of regional health and sanitation laws. • Understanding of essential restaurant equipment usage and maintenance. • Professional oral and written communication skills. • Ability to work in a high energy and demanding environment. • Strong organizational, leadership, and problem solving skills. • Team player with ability to take direction. • Able to stand and exert fast-paced mobility for entire shift. • Able to frequently lift and carry food, beverage and other items greater than 35 pounds, able to transport up to 70 pounds regularly. At Whistler Cooks Hunter Gather Cranked Mile One, we believe in the power of diversity and inclusion to foster a welcoming workplace culture, learning, and success. We welcome individuals from all walks of life, backgrounds, and experiences to join our dynamic team.