Company Description: McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies. Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development) Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day. Global Technology forging the way Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald's you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant. Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy. Job Description: This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers. The Technical Product Manager, Restaurant Hardware Solutions, is part of the Restaurant Infrastructure & Operations team within Global Technology. This role reports to the Senior Technical Product Manager and is responsible for leading a portfolio of restaurant hardware solutions.The restaurant environment is complex, made up of many different technology hardware solutions. With constantly evolving needs of restaurant crew and customers, this team plays an important role in understanding those needs and evolving our hardware solutions to keep pace. Being a new team, the Technical Product Manager will play a key role in defining the scope of the Hardware Solutions team portfolio and associated hardware lifecycle processes - including evolution of Infrastructure as a Service capabilities related to restaurant hardware. This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment. Responsibilities & Accountabilities: Support the Senior Manager, Restaurant Hardware solutions, by executing short-term strategy for a portfolio of hardware solutions (e.g., digital menu boards) Understand restaurant needs (crew, customer, manager) and translate those functional and technical needs into product requirements to be used in designing and/or selecting a hardware product, as well as continuous enhancement of the product Partner with market and cross-functional teams to define standards / technical specifications, select and approve global solutions, and certify new hardware solutions With a shift to expanded global standards and hardware as a service, the Technical Product Manager will contribute to defining market-level installation and ongoing technical support for products within their domain. Contribute to the performance of the team by overseeing work of suppliers and related teams Solve defined problems; identify ways to modify processes to meet end customer needs (e.g. operator or customer challenges with a particular hardware solution) Define and enforce hardware solution quality standards Design and execute tests to guarantee up-time of hardware solutions in the markets; oversee third party hardware certification testing where appropriate Provide input on deployment plan for hardware solutions to market teams Facilitate processes to maintain and support hardware in the markets Manage stakeholder relationships, including product teams as customers of hardware solutions, and ensure stakeholders are aligned with hardware roadmaps. Qualifications: Basic Qualifications Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family. Demonstrated experience owning and delivering high load technology or hardware products with measurable results. Experience partnering with stakeholders across a complex, global organization. Experience prioritizing product feature development and cost/benefit analysis (e.g. business case creation, MVP define & develop, backlog prioritization) Impact-minded approach, with ability to articulate goals and instill action and alignment to reach them. Experience working in an agile product development environment: participating in and leading agile ceremonies, managing a backlog/release plan, tracking metrics of multiple teams, removing blockers (burndown chart, release burn up, etc.) Demonstrated ability to manage technical products from an unclear problem statement, driving clarity, understanding, and opportunity assessment, managing trade-offs and evaluating potential concepts with internal and external partners using design thinking and agile principles. Experience managing technical priorities and driving strategic hardware initiatives. Ability to utilize data to proactively identify and solve complex problems potentially impacting the restaurant infrastructure platform function. Proven analytical and quantitative skills; ability to use data and metrics to back up assumptions, develop product strategy and business cases, and measure success. Strong written communication, presentation, and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language. Understand customer centricity, and lead products with that mindset. Preferred Qualifications Experience with hardware peripherals, architecture, and cataloging processes. Example hardware: kiosks, digital signage, media players, scanners, cash recyclers, audio systems, etc. Experience with infrastructure as a service (IaaS) Demonstrated ability to effectively influence and partner across product and platform teams within a global engineering organization Demonstrated ability to manage and navigate to drive results within a globally distributed organization Experience defining hardware standards and specifications that address global complexities and differences between markets / regions Experience managing P&L of a program and developing/managing financial forecasts to communicate ROI and spend rate Experience 8+ years of technical product management or relevant experience with a Bachelor's degree or 6+ years relevant experience with a Master's degree. 2+ years working with restaurant or retail hardware solutions and platforms. Experience working on technical teams that manage an important product and/or a suite of products. Experience communicating with leadership and setting expectations for major cross-functional initiatives. Additional Information: McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Apr 11, 2024
Full time
Company Description: McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies. Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development) Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day. Global Technology forging the way Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald's you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant. Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy. Job Description: This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers. The Technical Product Manager, Restaurant Hardware Solutions, is part of the Restaurant Infrastructure & Operations team within Global Technology. This role reports to the Senior Technical Product Manager and is responsible for leading a portfolio of restaurant hardware solutions.The restaurant environment is complex, made up of many different technology hardware solutions. With constantly evolving needs of restaurant crew and customers, this team plays an important role in understanding those needs and evolving our hardware solutions to keep pace. Being a new team, the Technical Product Manager will play a key role in defining the scope of the Hardware Solutions team portfolio and associated hardware lifecycle processes - including evolution of Infrastructure as a Service capabilities related to restaurant hardware. This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment. Responsibilities & Accountabilities: Support the Senior Manager, Restaurant Hardware solutions, by executing short-term strategy for a portfolio of hardware solutions (e.g., digital menu boards) Understand restaurant needs (crew, customer, manager) and translate those functional and technical needs into product requirements to be used in designing and/or selecting a hardware product, as well as continuous enhancement of the product Partner with market and cross-functional teams to define standards / technical specifications, select and approve global solutions, and certify new hardware solutions With a shift to expanded global standards and hardware as a service, the Technical Product Manager will contribute to defining market-level installation and ongoing technical support for products within their domain. Contribute to the performance of the team by overseeing work of suppliers and related teams Solve defined problems; identify ways to modify processes to meet end customer needs (e.g. operator or customer challenges with a particular hardware solution) Define and enforce hardware solution quality standards Design and execute tests to guarantee up-time of hardware solutions in the markets; oversee third party hardware certification testing where appropriate Provide input on deployment plan for hardware solutions to market teams Facilitate processes to maintain and support hardware in the markets Manage stakeholder relationships, including product teams as customers of hardware solutions, and ensure stakeholders are aligned with hardware roadmaps. Qualifications: Basic Qualifications Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family. Demonstrated experience owning and delivering high load technology or hardware products with measurable results. Experience partnering with stakeholders across a complex, global organization. Experience prioritizing product feature development and cost/benefit analysis (e.g. business case creation, MVP define & develop, backlog prioritization) Impact-minded approach, with ability to articulate goals and instill action and alignment to reach them. Experience working in an agile product development environment: participating in and leading agile ceremonies, managing a backlog/release plan, tracking metrics of multiple teams, removing blockers (burndown chart, release burn up, etc.) Demonstrated ability to manage technical products from an unclear problem statement, driving clarity, understanding, and opportunity assessment, managing trade-offs and evaluating potential concepts with internal and external partners using design thinking and agile principles. Experience managing technical priorities and driving strategic hardware initiatives. Ability to utilize data to proactively identify and solve complex problems potentially impacting the restaurant infrastructure platform function. Proven analytical and quantitative skills; ability to use data and metrics to back up assumptions, develop product strategy and business cases, and measure success. Strong written communication, presentation, and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language. Understand customer centricity, and lead products with that mindset. Preferred Qualifications Experience with hardware peripherals, architecture, and cataloging processes. Example hardware: kiosks, digital signage, media players, scanners, cash recyclers, audio systems, etc. Experience with infrastructure as a service (IaaS) Demonstrated ability to effectively influence and partner across product and platform teams within a global engineering organization Demonstrated ability to manage and navigate to drive results within a globally distributed organization Experience defining hardware standards and specifications that address global complexities and differences between markets / regions Experience managing P&L of a program and developing/managing financial forecasts to communicate ROI and spend rate Experience 8+ years of technical product management or relevant experience with a Bachelor's degree or 6+ years relevant experience with a Master's degree. 2+ years working with restaurant or retail hardware solutions and platforms. Experience working on technical teams that manage an important product and/or a suite of products. Experience communicating with leadership and setting expectations for major cross-functional initiatives. Additional Information: McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.
About Pirate Ventures At Pirate Ventures, we live boldly and act differently. We"re a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed, safe, and acknowledged as part of our community. As Moment Makers, we produce immersive experiences where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others. Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other. About the Role Pirate Ventures is looking to hire a meticulous, detail-oriented, and grounded Operations Manager to help build and guide our ship. You will be the captain of a ship, charting the course and building a crew for new unit openings. This position will require the ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities, navigating a mix of event management and day-to-day operations. Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition. What you"ll do Build a team of hospitality Superheroes! Build, manage, and maintain top-notch training programs so the facility runs to an agreed-upon set of standards Keen technical skills working with SAAS software solutions, eg Toast, TOCK, Tripleseat Strong knowledge of writing, managing and enforcing Standard Operating Procedures Support and work alongside the executive team to grow a world-class entertainment company with a guest-centric experience including bar games, private events, and unique curated tavern/bar concepts that challenge the status quo in the industry Capable of creating, implementing, managing, and overseeing the accounting and finances of the business unit Maintain clear financial reporting and controls for the business unit Oversee and manage facilities in a safe and efficient manner Maintain rapport with vendors, coordinating and supervising delivery of services Responsible for working with the accounting team to submit and check payroll for accuracy, and ensure all vendor invoices are recorded and remitted for payment Work with HR to recruit, train, and develop top-notch team members, and indoctrinate new employees in the parent company"s culture and core values Manage and resolve crew conflicts in a professional manner Foster an environment that ensures all team members are looking for ways to systematize the business to increase efficiency Ensure historical knowledge of business and expertise of staff is protected through limited staff turnover and high-quality, ongoing training and education Daily operations to ensure a high standard of facility cleanliness, safety, and appearance Utilize daily/weekly meeting rhythm set forth by the company to ensure clear communication and to provide updates and flag issues through daily/weekly meetings with upper management and via pre-shift meetings with team members Ensure the best possible guest experience for private and corporate events, including set up and clean-up, and the highest level of customer service via email, phone, and in-person touchpoints Responsible for maintaining compliance will all local alcohol/beverage and food safety laws applicable All product procurement and inventory management programs for the business to ensure all supplies and inventory are maintained at necessary levels Participate in weekly executive leadership meetings and quarterly planning Working with our in-house sales team, execute memorable events Qualifications Proven experience as a leader, experience with opening new locations preferred Commitment to and alignment with the company"s core values Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit Proficient in Microsoft Office 365 Experience with TripleSeat and Tock is preferred Minimum 5 years of relevant experience in the bar/hospitality industry, nightclub experience preferred Must have initiative and strong interpersonal skills Evenings and weekends will be required Proof of DC ABRA Manager-on-Duty certification required prior to start of employment Experience working in the hospitality industry, exhibiting the ability to accommodate and adapt to situations by effective decision making PI29c352cdaf77-3857
May 08, 2024
Full time
About Pirate Ventures At Pirate Ventures, we live boldly and act differently. We"re a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed, safe, and acknowledged as part of our community. As Moment Makers, we produce immersive experiences where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others. Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other. About the Role Pirate Ventures is looking to hire a meticulous, detail-oriented, and grounded Operations Manager to help build and guide our ship. You will be the captain of a ship, charting the course and building a crew for new unit openings. This position will require the ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities, navigating a mix of event management and day-to-day operations. Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition. What you"ll do Build a team of hospitality Superheroes! Build, manage, and maintain top-notch training programs so the facility runs to an agreed-upon set of standards Keen technical skills working with SAAS software solutions, eg Toast, TOCK, Tripleseat Strong knowledge of writing, managing and enforcing Standard Operating Procedures Support and work alongside the executive team to grow a world-class entertainment company with a guest-centric experience including bar games, private events, and unique curated tavern/bar concepts that challenge the status quo in the industry Capable of creating, implementing, managing, and overseeing the accounting and finances of the business unit Maintain clear financial reporting and controls for the business unit Oversee and manage facilities in a safe and efficient manner Maintain rapport with vendors, coordinating and supervising delivery of services Responsible for working with the accounting team to submit and check payroll for accuracy, and ensure all vendor invoices are recorded and remitted for payment Work with HR to recruit, train, and develop top-notch team members, and indoctrinate new employees in the parent company"s culture and core values Manage and resolve crew conflicts in a professional manner Foster an environment that ensures all team members are looking for ways to systematize the business to increase efficiency Ensure historical knowledge of business and expertise of staff is protected through limited staff turnover and high-quality, ongoing training and education Daily operations to ensure a high standard of facility cleanliness, safety, and appearance Utilize daily/weekly meeting rhythm set forth by the company to ensure clear communication and to provide updates and flag issues through daily/weekly meetings with upper management and via pre-shift meetings with team members Ensure the best possible guest experience for private and corporate events, including set up and clean-up, and the highest level of customer service via email, phone, and in-person touchpoints Responsible for maintaining compliance will all local alcohol/beverage and food safety laws applicable All product procurement and inventory management programs for the business to ensure all supplies and inventory are maintained at necessary levels Participate in weekly executive leadership meetings and quarterly planning Working with our in-house sales team, execute memorable events Qualifications Proven experience as a leader, experience with opening new locations preferred Commitment to and alignment with the company"s core values Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit Proficient in Microsoft Office 365 Experience with TripleSeat and Tock is preferred Minimum 5 years of relevant experience in the bar/hospitality industry, nightclub experience preferred Must have initiative and strong interpersonal skills Evenings and weekends will be required Proof of DC ABRA Manager-on-Duty certification required prior to start of employment Experience working in the hospitality industry, exhibiting the ability to accommodate and adapt to situations by effective decision making PI29c352cdaf77-3857
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 08, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
- QC position, located in Whitehouse Station, NJ GENERAL DESCRIPTION OF POSITION The Manager, Training & Execution, Enterprise Food & Beverage plays a crucial role in ensuring the successful implementation of training programs and the consistent execution of food and beverage operations across the company. This role focuses on training team members (new & existing), coordinating operational procedures, and maintaining quality standards to deliver exceptional customer experiences. This role helps to ensure that Food & Beverage initiatives and innovations are executed flawlessly for our customers through consistent, recurring training. This role will focus heavily on the QuickChek business but will likely grow into covering additional responsibility as the Food & Beverage program grows across the Enterprise organization. This individual will work closely with internal partners, especially Food & Beverage innovation/culinary, category managers and execution/enablement, store operations, and food safety/quality assurance. The successful candidate will possess great attention to detail, high energy, agility, and a 'teaching' mindset. This individual will be able to operate in a flexible, fast-paced environment that is highly collaborative and team oriented. This is a high visibility role with opportunity for growth. ESSENTIAL DUTIES AND RESPONSIBILITIES â Partner with Senior Manager and team to develop comprehensive training programs for food and beverage team members. â Create training materials, manuals, and presentations that cover menu knowledge, service standards, safety protocols, and customer engagement. â Conduct training sessions for new hires and ongoing training for existing employees/team members to ensure clear understanding of the offer, service expectations, and operational procedures. â Partner with the food safety and quality assurance team to understand the performance of food and beverage team members to ensure they meet established service and quality standards. â Develop and refine operational workflows to optimize efficiency and customer satisfaction. â Stay updated on menu changes, ingredients, and preparation methods to effectively educate staff and answer customer inquiries. â Help to ensure clear understanding of policies/procedures as it relates to health and safety regulations, food handling guidelines, and sanitation protocols. â Foster a customer-centric environment by training staff to provide excellent service, handle customer inquiries, and address concerns professionally. â Address operational challenges, customer complaints, and staff issues in a timely and effective manner. â Collaborate across functions to implement solutions and process improvements. â Identify opportunities to enhance food and beverage offerings, service quality, and overall customer experiences. â Gather feedback to drive continuous improvement initiatives. â Maintain records of training sessions, staff evaluations, and operational procedures. â Identify & implement opportunities for automation. â Provide regular reports to management on training outcomes and operational performance. â Manage & grow the training & execution team. â Expect to travel 25% of the time. â Perform any other related duties as required or assigned. PROFESSIONAL EXPERIENCE/ QUALIFICATIONS/ ATTRIBUTES â A minimum of 2 years of full-time experience - preferably in the quick service restaurant ('QSR'), convenience store, food & beverage, and/or multi-unit retail industry, across training & development, operations, and/or equivalent functions. â Experience in food and beverage operations, including training and staff management. â Ability to work in a fast-paced environment and handle multiple tasks simultaneously. â Proficiency in Microsoft Office suite (Word, Excel, Powerpoint). â ServSafe certification in food safety and training (preferable). EDUCATION â A four-year college degree is required
May 08, 2024
Full time
- QC position, located in Whitehouse Station, NJ GENERAL DESCRIPTION OF POSITION The Manager, Training & Execution, Enterprise Food & Beverage plays a crucial role in ensuring the successful implementation of training programs and the consistent execution of food and beverage operations across the company. This role focuses on training team members (new & existing), coordinating operational procedures, and maintaining quality standards to deliver exceptional customer experiences. This role helps to ensure that Food & Beverage initiatives and innovations are executed flawlessly for our customers through consistent, recurring training. This role will focus heavily on the QuickChek business but will likely grow into covering additional responsibility as the Food & Beverage program grows across the Enterprise organization. This individual will work closely with internal partners, especially Food & Beverage innovation/culinary, category managers and execution/enablement, store operations, and food safety/quality assurance. The successful candidate will possess great attention to detail, high energy, agility, and a 'teaching' mindset. This individual will be able to operate in a flexible, fast-paced environment that is highly collaborative and team oriented. This is a high visibility role with opportunity for growth. ESSENTIAL DUTIES AND RESPONSIBILITIES â Partner with Senior Manager and team to develop comprehensive training programs for food and beverage team members. â Create training materials, manuals, and presentations that cover menu knowledge, service standards, safety protocols, and customer engagement. â Conduct training sessions for new hires and ongoing training for existing employees/team members to ensure clear understanding of the offer, service expectations, and operational procedures. â Partner with the food safety and quality assurance team to understand the performance of food and beverage team members to ensure they meet established service and quality standards. â Develop and refine operational workflows to optimize efficiency and customer satisfaction. â Stay updated on menu changes, ingredients, and preparation methods to effectively educate staff and answer customer inquiries. â Help to ensure clear understanding of policies/procedures as it relates to health and safety regulations, food handling guidelines, and sanitation protocols. â Foster a customer-centric environment by training staff to provide excellent service, handle customer inquiries, and address concerns professionally. â Address operational challenges, customer complaints, and staff issues in a timely and effective manner. â Collaborate across functions to implement solutions and process improvements. â Identify opportunities to enhance food and beverage offerings, service quality, and overall customer experiences. â Gather feedback to drive continuous improvement initiatives. â Maintain records of training sessions, staff evaluations, and operational procedures. â Identify & implement opportunities for automation. â Provide regular reports to management on training outcomes and operational performance. â Manage & grow the training & execution team. â Expect to travel 25% of the time. â Perform any other related duties as required or assigned. PROFESSIONAL EXPERIENCE/ QUALIFICATIONS/ ATTRIBUTES â A minimum of 2 years of full-time experience - preferably in the quick service restaurant ('QSR'), convenience store, food & beverage, and/or multi-unit retail industry, across training & development, operations, and/or equivalent functions. â Experience in food and beverage operations, including training and staff management. â Ability to work in a fast-paced environment and handle multiple tasks simultaneously. â Proficiency in Microsoft Office suite (Word, Excel, Powerpoint). â ServSafe certification in food safety and training (preferable). EDUCATION â A four-year college degree is required
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As Torchy's Front of House Manager (FOHM), you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The FOHM will act as a manager on duty, leading both Front of House (FOH) and Back of House (BOH) teams, ensuring a smooth shift with exceptional service. What you'll be doing: Leads Front-of-House operations, ensuring guest satisfaction Models best-in-class hospitality and coaches the team to deliver the same Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience Ensures efficient execution of FOH and BOH operations during each shift Upholds and reinforces quality standards and food safety knowledge to FOH/BOH teams Addresses and alleviates all guest concerns; develops solutions to improve future service Schedules FOH team members to meet business needs and coordinates Local Store Marketing Assists Managing Partner and Kitchen Manager with operation of restaurant Leads store opening/closing procedures Drives compliance with safety, security and sanitation standards Communicates expectations clearly and has consistent follow-ups with team members Leads and creates initiatives to drive sales/profit and store performance Drives a 'DAMN GOOD' bar experience and develops the bar as a destination QUE-SO here's what you'll need: Minimum Qualifications 2+ years of restaurant management experience, leading FOH and BOH operations High-level understanding of training and development concepts Required state alcohol-server and Manager ServSafe Certification Preferred Qualifications Ability to lead and foster teamwork Oral and written communication skills Excellent with time management Experience working in a scratch kitchen environment Bilingual a plus Physical Requirements Must be able to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member Pay range (based on candidate experience) Period based Bonus eligibility Access to all benefits including medical, dental, and vision plus 401(k) Paid Time Off (PTO) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities. This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
May 07, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As Torchy's Front of House Manager (FOHM), you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The FOHM will act as a manager on duty, leading both Front of House (FOH) and Back of House (BOH) teams, ensuring a smooth shift with exceptional service. What you'll be doing: Leads Front-of-House operations, ensuring guest satisfaction Models best-in-class hospitality and coaches the team to deliver the same Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience Ensures efficient execution of FOH and BOH operations during each shift Upholds and reinforces quality standards and food safety knowledge to FOH/BOH teams Addresses and alleviates all guest concerns; develops solutions to improve future service Schedules FOH team members to meet business needs and coordinates Local Store Marketing Assists Managing Partner and Kitchen Manager with operation of restaurant Leads store opening/closing procedures Drives compliance with safety, security and sanitation standards Communicates expectations clearly and has consistent follow-ups with team members Leads and creates initiatives to drive sales/profit and store performance Drives a 'DAMN GOOD' bar experience and develops the bar as a destination QUE-SO here's what you'll need: Minimum Qualifications 2+ years of restaurant management experience, leading FOH and BOH operations High-level understanding of training and development concepts Required state alcohol-server and Manager ServSafe Certification Preferred Qualifications Ability to lead and foster teamwork Oral and written communication skills Excellent with time management Experience working in a scratch kitchen environment Bilingual a plus Physical Requirements Must be able to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member Pay range (based on candidate experience) Period based Bonus eligibility Access to all benefits including medical, dental, and vision plus 401(k) Paid Time Off (PTO) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities. This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
Jefferson City Capitol Plaza
Jefferson City, Missouri
Hotel: Jefferson City Capitol Plaza Food & Beverage Manager Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Food & Beverage Manager is to direct and organize the activities of the Food & Beverage department to maintain high standards of food and beverage quality, service, marketing, and profitability. Work Performed: The Food & Beverage Manager will be tasked with the following duties, responsibilities, and assignments: Planning, directing, assigning and delegating responsibility for all functions of the Food & Beverage department to meet daily operational needs in accordance to Atrium's Core Values; Increase revenues through the production and implementation of creative promotional programs, as well as upselling of options; Working closely with the Culinary team to execute the delivery of all Food & Beverage and Banquets promotions and menus; Collaborating with Event Sales to ensure proper service to clients during banquets, as well as meeting with functional group leaders within banquets to determine last minute changes and discuss various set-up arrangements; Leading, coaching and developing associates in all areas of the Food & Beverage department; Adhere to monthly forecasts and administer operations in a fiscally responsible manner; Achieving all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits; Ensure compliance with all Atrium policies and procedures with respect to the Food & Beverage department, as well as all local, state, and federal laws and regulations; Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Support other departments as needed based on business demands; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: 2+ years of related experience Prior supervisory/leadership experience Preferred Prior Experience: Hospitality experience Required Education: High School diploma or equivalent Preferred Education: Bachelor's degree in hospitality management, Business or a related field or equivalent experience Required Licenses/ Certification: ServSafe and TIPS Certification Required Technology: Microsoft Office Suite Cloud Based Applications Preferred Technology: Workday Physical: Lifting up to 50 lbs. occasionally Ability to navigate the work areas for up to four (4) intervals during a shift Other: Must be flexible with respect to working days, early mornings, evenings, nights, weekends, and holidays Competencies: (29) INTEGRITY AND TRUST Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. (34) MANAGERIAL COURAGE Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. (51) PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
May 07, 2024
Full time
Hotel: Jefferson City Capitol Plaza Food & Beverage Manager Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Food & Beverage Manager is to direct and organize the activities of the Food & Beverage department to maintain high standards of food and beverage quality, service, marketing, and profitability. Work Performed: The Food & Beverage Manager will be tasked with the following duties, responsibilities, and assignments: Planning, directing, assigning and delegating responsibility for all functions of the Food & Beverage department to meet daily operational needs in accordance to Atrium's Core Values; Increase revenues through the production and implementation of creative promotional programs, as well as upselling of options; Working closely with the Culinary team to execute the delivery of all Food & Beverage and Banquets promotions and menus; Collaborating with Event Sales to ensure proper service to clients during banquets, as well as meeting with functional group leaders within banquets to determine last minute changes and discuss various set-up arrangements; Leading, coaching and developing associates in all areas of the Food & Beverage department; Adhere to monthly forecasts and administer operations in a fiscally responsible manner; Achieving all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits; Ensure compliance with all Atrium policies and procedures with respect to the Food & Beverage department, as well as all local, state, and federal laws and regulations; Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Support other departments as needed based on business demands; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: 2+ years of related experience Prior supervisory/leadership experience Preferred Prior Experience: Hospitality experience Required Education: High School diploma or equivalent Preferred Education: Bachelor's degree in hospitality management, Business or a related field or equivalent experience Required Licenses/ Certification: ServSafe and TIPS Certification Required Technology: Microsoft Office Suite Cloud Based Applications Preferred Technology: Workday Physical: Lifting up to 50 lbs. occasionally Ability to navigate the work areas for up to four (4) intervals during a shift Other: Must be flexible with respect to working days, early mornings, evenings, nights, weekends, and holidays Competencies: (29) INTEGRITY AND TRUST Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. (34) MANAGERIAL COURAGE Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. (51) PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As Torchy's Front of House Manager (FOHM), you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The FOHM will act as a manager on duty, leading both Front of House (FOH) and Back of House (BOH) teams, ensuring a smooth shift with exceptional service. What you'll be doing: Leads Front-of-House operations, ensuring guest satisfaction Models best-in-class hospitality and coaches the team to deliver the same Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience Ensures efficient execution of FOH and BOH operations during each shift Upholds and reinforces quality standards and food safety knowledge to FOH/BOH teams Addresses and alleviates all guest concerns; develops solutions to improve future service Schedules FOH team members to meet business needs and coordinates Local Store Marketing Assists Managing Partner and Kitchen Manager with operation of restaurant Leads store opening/closing procedures Drives compliance with safety, security and sanitation standards Communicates expectations clearly and has consistent follow-ups with team members Leads and creates initiatives to drive sales/profit and store performance Drives a 'DAMN GOOD' bar experience and develops the bar as a destination QUE-SO here's what you'll need: Minimum Qualifications 2+ years of restaurant management experience, leading FOH and BOH operations High-level understanding of training and development concepts Required state alcohol-server and Manager ServSafe Certification Preferred Qualifications Ability to lead and foster teamwork Oral and written communication skills Excellent with time management Experience working in a scratch kitchen environment Bilingual a plus Physical Requirements Must be able to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member Pay range (based on candidate experience) Period based Bonus eligibility Access to all benefits including medical, dental, and vision plus 401(k) Paid Time Off (PTO) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities. This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
May 07, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As Torchy's Front of House Manager (FOHM), you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The FOHM will act as a manager on duty, leading both Front of House (FOH) and Back of House (BOH) teams, ensuring a smooth shift with exceptional service. What you'll be doing: Leads Front-of-House operations, ensuring guest satisfaction Models best-in-class hospitality and coaches the team to deliver the same Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience Ensures efficient execution of FOH and BOH operations during each shift Upholds and reinforces quality standards and food safety knowledge to FOH/BOH teams Addresses and alleviates all guest concerns; develops solutions to improve future service Schedules FOH team members to meet business needs and coordinates Local Store Marketing Assists Managing Partner and Kitchen Manager with operation of restaurant Leads store opening/closing procedures Drives compliance with safety, security and sanitation standards Communicates expectations clearly and has consistent follow-ups with team members Leads and creates initiatives to drive sales/profit and store performance Drives a 'DAMN GOOD' bar experience and develops the bar as a destination QUE-SO here's what you'll need: Minimum Qualifications 2+ years of restaurant management experience, leading FOH and BOH operations High-level understanding of training and development concepts Required state alcohol-server and Manager ServSafe Certification Preferred Qualifications Ability to lead and foster teamwork Oral and written communication skills Excellent with time management Experience working in a scratch kitchen environment Bilingual a plus Physical Requirements Must be able to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member Pay range (based on candidate experience) Period based Bonus eligibility Access to all benefits including medical, dental, and vision plus 401(k) Paid Time Off (PTO) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities. This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As Torchy's Front of House Manager (FOHM), you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The FOHM will act as a manager on duty, leading both Front of House (FOH) and Back of House (BOH) teams, ensuring a smooth shift with exceptional service. What you'll be doing: Leads Front-of-House operations, ensuring guest satisfaction Models best-in-class hospitality and coaches the team to deliver the same Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience Ensures efficient execution of FOH and BOH operations during each shift Upholds and reinforces quality standards and food safety knowledge to FOH/BOH teams Addresses and alleviates all guest concerns; develops solutions to improve future service Schedules FOH team members to meet business needs and coordinates Local Store Marketing Assists Managing Partner and Kitchen Manager with operation of restaurant Leads store opening/closing procedures Drives compliance with safety, security and sanitation standards Communicates expectations clearly and has consistent follow-ups with team members Leads and creates initiatives to drive sales/profit and store performance Drives a 'DAMN GOOD' bar experience and develops the bar as a destination QUE-SO here's what you'll need: Minimum Qualifications 2+ years of restaurant management experience, leading FOH and BOH operations High-level understanding of training and development concepts Required state alcohol-server and Manager ServSafe Certification Preferred Qualifications Ability to lead and foster teamwork Oral and written communication skills Excellent with time management Experience working in a scratch kitchen environment Bilingual a plus Physical Requirements Must be able to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical, dental, and vision plus 401(k) Paid Time Off (PTO) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities. This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
May 07, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As Torchy's Front of House Manager (FOHM), you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The FOHM will act as a manager on duty, leading both Front of House (FOH) and Back of House (BOH) teams, ensuring a smooth shift with exceptional service. What you'll be doing: Leads Front-of-House operations, ensuring guest satisfaction Models best-in-class hospitality and coaches the team to deliver the same Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience Ensures efficient execution of FOH and BOH operations during each shift Upholds and reinforces quality standards and food safety knowledge to FOH/BOH teams Addresses and alleviates all guest concerns; develops solutions to improve future service Schedules FOH team members to meet business needs and coordinates Local Store Marketing Assists Managing Partner and Kitchen Manager with operation of restaurant Leads store opening/closing procedures Drives compliance with safety, security and sanitation standards Communicates expectations clearly and has consistent follow-ups with team members Leads and creates initiatives to drive sales/profit and store performance Drives a 'DAMN GOOD' bar experience and develops the bar as a destination QUE-SO here's what you'll need: Minimum Qualifications 2+ years of restaurant management experience, leading FOH and BOH operations High-level understanding of training and development concepts Required state alcohol-server and Manager ServSafe Certification Preferred Qualifications Ability to lead and foster teamwork Oral and written communication skills Excellent with time management Experience working in a scratch kitchen environment Bilingual a plus Physical Requirements Must be able to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical, dental, and vision plus 401(k) Paid Time Off (PTO) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities. This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
What perks can you expect?: / Work in a dynamic, culturally diverse team from around the globe / Work experience in an iconic, unforgettable, and inspiring location / Discounts at our hotels, restaurants, attractions and retail. / The chance to work in an inclusive culture and make life-long friends / Access to subsidized mental health and wellness resources / Opportunities for career growth or future work at other Pursuit locations What will be your daily pursuit?: As the People & Culture Manager you will provide P&C consultation and support to Pursuit's Alaska Collection. Covering all areas of People & Culture, your daily mission will be to build the Pursuit culture and capability of our team members across the businesses to deliver on Pursuit's mission, vision, and strategic priorities. What will you do in this job?: Business Partnership / Hold regular one-on-one meetings with General Managers to stay in the know on how things are going, any needs of the business, and how you can best support the team throughout the season. / Regularly communicate any updates or changes as they relate to People & Culture tools and processes to keep our teams informed. Engagement & Recognition / Lead the annual team member engagement survey and action planning process for your respective lines of business, in alignment with the collection's overall targets and goals. / Communicate and champion Pursuit's recognition programs, providing feedback on program enhancements. Employee Relations / Serve as the point of contact for employee relations concerns, providing sound guidance to operations leaders on concerns that can be resolved at the unit level. Follow up to ensure concern has been brought to full resolution with the concerned team member(s). / Conduct thorough investigations into sensitive matters and bring concern to full resolution with concerned team member(s). / Build manager capability on handling concerns in partnership with the Director of People & Culture. Recruiting / Support collection and line of business year-round and seasonal staffing by ensuring candidate flow is strong. Partner with the Talent Acquisition team to deploy creative strategies and tactics to boost top of funnel volume when needed. / Lead the recruitment process for management and seasonal positions - through domestic and international hiring. / Build manager capability on the tools, and interview and selection processes in partnership with the Director of People & Culture. / Deliver engaging, comprehensive, and consistent onboarding experience for all new team members in partnership with the Director of People & Culture and Operations partners. Performance Management / Lead the annual performance management process, with support from the People & Culture Support Services team, inclusive of launching new tools, educating leaders and ensuring high levels of engagement with the process. / Identify and address performance opportunities/issues through coaching, counseling, and disciplinary action when necessary. Training & Development / Participate in collection and line of business training and development initiatives as identified. Provide recommendations for training opportunities based on identified gaps. / Support team member development through succession planning. Compliance / Subscribe to relevant publications to stay up to date with US and Alaska labor laws and regulations in our industry. / Balance Pursuit's practices and processes with legal compliance and business needs. What skills and experience do you need for this job?: / Bachelor's degree in human resources or related field preferred; or applicable experience / 5+ years progressive HR experience in a travel, leisure, and/or hospitality organization / Solid understanding of HR best practices and US labor laws / Strong curiosity with the ability to research what you don't know and develop recommendations to share with P&C and Operations leadership / Desire and ability to build strong relationships/partnerships / HR Certifications (SHRM-CP, HRCI-PHR) are helpful to have in this position What will your work environment be like?: Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world's leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI. We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada, and Glacier and Denali National Parks in the United States in addition to FlyOver Canada in Vancouver, B.C., FlyOver Iceland in Reykjavik. In addition, new attractions coming soon include two FlyOver theater attractions in Las Vegas and Toronto, and a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland - Sky Lagoon. The company is executing an aggressive growth strategy, expanding into multiple geographies and iconic locations that enjoy perennial visitor demand. We are strengthening and improving our culture, our attractions and our operations to deliver these unforgettable guest and staff experiences. We will work hard to refine and execute our strategic plan for the expansion of the business, accelerate profitable revenue growth through strategic capital deployment, drive strong organic growth of our existing businesses, and acquire unique and complementary businesses. We will work tirelessly to build a strong entrepreneurial, fun and rewarding culture for our team members. Closing: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at . We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted. By applying, you consent to your information being transmitted by Disability Solutions to the Employer, as data controller, through the Employer's data processor SonicJobs. See SonicJobs Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
May 07, 2024
Full time
What perks can you expect?: / Work in a dynamic, culturally diverse team from around the globe / Work experience in an iconic, unforgettable, and inspiring location / Discounts at our hotels, restaurants, attractions and retail. / The chance to work in an inclusive culture and make life-long friends / Access to subsidized mental health and wellness resources / Opportunities for career growth or future work at other Pursuit locations What will be your daily pursuit?: As the People & Culture Manager you will provide P&C consultation and support to Pursuit's Alaska Collection. Covering all areas of People & Culture, your daily mission will be to build the Pursuit culture and capability of our team members across the businesses to deliver on Pursuit's mission, vision, and strategic priorities. What will you do in this job?: Business Partnership / Hold regular one-on-one meetings with General Managers to stay in the know on how things are going, any needs of the business, and how you can best support the team throughout the season. / Regularly communicate any updates or changes as they relate to People & Culture tools and processes to keep our teams informed. Engagement & Recognition / Lead the annual team member engagement survey and action planning process for your respective lines of business, in alignment with the collection's overall targets and goals. / Communicate and champion Pursuit's recognition programs, providing feedback on program enhancements. Employee Relations / Serve as the point of contact for employee relations concerns, providing sound guidance to operations leaders on concerns that can be resolved at the unit level. Follow up to ensure concern has been brought to full resolution with the concerned team member(s). / Conduct thorough investigations into sensitive matters and bring concern to full resolution with concerned team member(s). / Build manager capability on handling concerns in partnership with the Director of People & Culture. Recruiting / Support collection and line of business year-round and seasonal staffing by ensuring candidate flow is strong. Partner with the Talent Acquisition team to deploy creative strategies and tactics to boost top of funnel volume when needed. / Lead the recruitment process for management and seasonal positions - through domestic and international hiring. / Build manager capability on the tools, and interview and selection processes in partnership with the Director of People & Culture. / Deliver engaging, comprehensive, and consistent onboarding experience for all new team members in partnership with the Director of People & Culture and Operations partners. Performance Management / Lead the annual performance management process, with support from the People & Culture Support Services team, inclusive of launching new tools, educating leaders and ensuring high levels of engagement with the process. / Identify and address performance opportunities/issues through coaching, counseling, and disciplinary action when necessary. Training & Development / Participate in collection and line of business training and development initiatives as identified. Provide recommendations for training opportunities based on identified gaps. / Support team member development through succession planning. Compliance / Subscribe to relevant publications to stay up to date with US and Alaska labor laws and regulations in our industry. / Balance Pursuit's practices and processes with legal compliance and business needs. What skills and experience do you need for this job?: / Bachelor's degree in human resources or related field preferred; or applicable experience / 5+ years progressive HR experience in a travel, leisure, and/or hospitality organization / Solid understanding of HR best practices and US labor laws / Strong curiosity with the ability to research what you don't know and develop recommendations to share with P&C and Operations leadership / Desire and ability to build strong relationships/partnerships / HR Certifications (SHRM-CP, HRCI-PHR) are helpful to have in this position What will your work environment be like?: Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world's leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI. We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada, and Glacier and Denali National Parks in the United States in addition to FlyOver Canada in Vancouver, B.C., FlyOver Iceland in Reykjavik. In addition, new attractions coming soon include two FlyOver theater attractions in Las Vegas and Toronto, and a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland - Sky Lagoon. The company is executing an aggressive growth strategy, expanding into multiple geographies and iconic locations that enjoy perennial visitor demand. We are strengthening and improving our culture, our attractions and our operations to deliver these unforgettable guest and staff experiences. We will work hard to refine and execute our strategic plan for the expansion of the business, accelerate profitable revenue growth through strategic capital deployment, drive strong organic growth of our existing businesses, and acquire unique and complementary businesses. We will work tirelessly to build a strong entrepreneurial, fun and rewarding culture for our team members. Closing: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at . We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted. By applying, you consent to your information being transmitted by Disability Solutions to the Employer, as data controller, through the Employer's data processor SonicJobs. See SonicJobs Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Taco Bell - Cantina Hospitality LLC
Plain City, Ohio
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
May 07, 2024
Full time
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Restaurant General Manager, the Assistant General Manager partners in the management of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The AGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence. The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements - Is This You? High School minimum, University Degree Preferred 1-3 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
May 07, 2024
Full time
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Restaurant General Manager, the Assistant General Manager partners in the management of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The AGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence. The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements - Is This You? High School minimum, University Degree Preferred 1-3 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
About Pirate Ventures At Pirate Ventures, we live boldly and act differently. We"re a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed, safe, and acknowledged as part of our community. As Moment Makers, we produce immersive experiences where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others. Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other. About the Role Pirate Ventures is looking to hire a meticulous, detail-oriented, and grounded Operations Manager to help build and guide our ship. You will be the captain of a ship, charting the course and building a crew for new unit openings. This position will require the ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities, navigating a mix of event management and day-to-day operations. Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition. What you"ll do Build a team of hospitality Superheroes! Build, manage, and maintain top-notch training programs so the facility runs to an agreed-upon set of standards Keen technical skills working with SAAS software solutions, eg Toast, TOCK, Tripleseat Strong knowledge of writing, managing and enforcing Standard Operating Procedures Support and work alongside the executive team to grow a world-class entertainment company with a guest-centric experience including bar games, private events, and unique curated tavern/bar concepts that challenge the status quo in the industry Capable of creating, implementing, managing, and overseeing the accounting and finances of the business unit Maintain clear financial reporting and controls for the business unit Oversee and manage facilities in a safe and efficient manner Maintain rapport with vendors, coordinating and supervising delivery of services Responsible for working with the accounting team to submit and check payroll for accuracy, and ensure all vendor invoices are recorded and remitted for payment Work with HR to recruit, train, and develop top-notch team members, and indoctrinate new employees in the parent company"s culture and core values Manage and resolve crew conflicts in a professional manner Foster an environment that ensures all team members are looking for ways to systematize the business to increase efficiency Ensure historical knowledge of business and expertise of staff is protected through limited staff turnover and high-quality, ongoing training and education Daily operations to ensure a high standard of facility cleanliness, safety, and appearance Utilize daily/weekly meeting rhythm set forth by the company to ensure clear communication and to provide updates and flag issues through daily/weekly meetings with upper management and via pre-shift meetings with team members Ensure the best possible guest experience for private and corporate events, including set up and clean-up, and the highest level of customer service via email, phone, and in-person touchpoints Responsible for maintaining compliance will all local alcohol/beverage and food safety laws applicable All product procurement and inventory management programs for the business to ensure all supplies and inventory are maintained at necessary levels Participate in weekly executive leadership meetings and quarterly planning Working with our in-house sales team, execute memorable events Qualifications Proven experience as a leader, experience with opening new locations preferred Commitment to and alignment with the company"s core values Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit Proficient in Microsoft Office 365 Experience with TripleSeat and Tock is preferred Minimum 5 years of relevant experience in the bar/hospitality industry, nightclub experience preferred Must have initiative and strong interpersonal skills Evenings and weekends will be required Proof of DC ABRA Manager-on-Duty certification required prior to start of employment Experience working in the hospitality industry, exhibiting the ability to accommodate and adapt to situations by effective decision making PI29c352cdaf77-3857
May 07, 2024
Full time
About Pirate Ventures At Pirate Ventures, we live boldly and act differently. We"re a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed, safe, and acknowledged as part of our community. As Moment Makers, we produce immersive experiences where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others. Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other. About the Role Pirate Ventures is looking to hire a meticulous, detail-oriented, and grounded Operations Manager to help build and guide our ship. You will be the captain of a ship, charting the course and building a crew for new unit openings. This position will require the ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities, navigating a mix of event management and day-to-day operations. Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition. What you"ll do Build a team of hospitality Superheroes! Build, manage, and maintain top-notch training programs so the facility runs to an agreed-upon set of standards Keen technical skills working with SAAS software solutions, eg Toast, TOCK, Tripleseat Strong knowledge of writing, managing and enforcing Standard Operating Procedures Support and work alongside the executive team to grow a world-class entertainment company with a guest-centric experience including bar games, private events, and unique curated tavern/bar concepts that challenge the status quo in the industry Capable of creating, implementing, managing, and overseeing the accounting and finances of the business unit Maintain clear financial reporting and controls for the business unit Oversee and manage facilities in a safe and efficient manner Maintain rapport with vendors, coordinating and supervising delivery of services Responsible for working with the accounting team to submit and check payroll for accuracy, and ensure all vendor invoices are recorded and remitted for payment Work with HR to recruit, train, and develop top-notch team members, and indoctrinate new employees in the parent company"s culture and core values Manage and resolve crew conflicts in a professional manner Foster an environment that ensures all team members are looking for ways to systematize the business to increase efficiency Ensure historical knowledge of business and expertise of staff is protected through limited staff turnover and high-quality, ongoing training and education Daily operations to ensure a high standard of facility cleanliness, safety, and appearance Utilize daily/weekly meeting rhythm set forth by the company to ensure clear communication and to provide updates and flag issues through daily/weekly meetings with upper management and via pre-shift meetings with team members Ensure the best possible guest experience for private and corporate events, including set up and clean-up, and the highest level of customer service via email, phone, and in-person touchpoints Responsible for maintaining compliance will all local alcohol/beverage and food safety laws applicable All product procurement and inventory management programs for the business to ensure all supplies and inventory are maintained at necessary levels Participate in weekly executive leadership meetings and quarterly planning Working with our in-house sales team, execute memorable events Qualifications Proven experience as a leader, experience with opening new locations preferred Commitment to and alignment with the company"s core values Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit Proficient in Microsoft Office 365 Experience with TripleSeat and Tock is preferred Minimum 5 years of relevant experience in the bar/hospitality industry, nightclub experience preferred Must have initiative and strong interpersonal skills Evenings and weekends will be required Proof of DC ABRA Manager-on-Duty certification required prior to start of employment Experience working in the hospitality industry, exhibiting the ability to accommodate and adapt to situations by effective decision making PI29c352cdaf77-3857
Job Description PANERA CAFE GENERAL MANGER Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goals and help others do the same? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed every day, in every way. Come join the fun! Panera Perks: Competitive pay Eligible for quarterly bonus Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you ll thrive on our team. Our General Managers are the heart of Panera. As a Panera General Manager, you help lead an amazing team and a popular neighborhood bakery-cafe to success. You own ultimate accountability for the success of your bakery-cafe by making key decisions and solving problems. You make the Warmth, Belonging, Growth, and Trust of Panera a reality with your team. As a Panera General Manager, your responsibilities include among others to: Build our culture of Warmth, Belonging, Growth, and Trust. Be an ambassador of our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Ensure extraordinary guest experiences. Make sure every customer is delighted by the quality of our food, service, staff, and safety measures. Build customer relationships that lead to long-term, loyal patrons. Own all aspects of leading, managing, and developing your team. Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning. Lead your cafe through ongoing training, including people development, coaching, planning and prioritization, and creative problem solving. Hire and train new team members, and keep your team motivated, energized, and engaged. Manage team performance to ensure your cafe s goals and quality standards are met, while ensuring extraordinary customer service. Build subject matter experts within your cafe by coaching your managers and associates on certain responsibilities and then delegating those responsiblities to them. Recognize and celebrate individual and team achievements. Own the consistent delivery of high-quality operations and service. Make sure Panera s standards of excellence are always maintained and continually improved at your bakery-cafe. Upgrade operations as needed. Motivate your team to meet (and exceed) your bakery-cafe's goals. Adhere to cafe systems and processes to accomplish day-to-day operations. Follow company policies and procedures and comply with all state and federal regulations. Coach team members to ensure the cafe adheres to operational standards. Ensure food safety standards are fully maintained. Ensure a healthy and safe culture and workplace for your team. Grow sales and maximize profitability. Execute company and cafe strategies for sales growth and flow-through. Manage associate labor to support and drive cafe profitability. Maintain cafe costs and inventory. This opportunity is for you if: You enjoy people and have great communication skills. You like the hustle and bustle of the hospitality industry. You want to lead a fun, energized team that works hard and laughs often. You can keep cool under pressure and deal with multiple types of people in a calm and fair manner. You can work flexible hours, including nights and weekends. You re committed to, and experienced with, health and food safety. You want to have a positive impact on your customers and community. You meet these requirements: Three years management experience (preferred) Proven ability to direct, motivate, coach, and develop others in a fast-paced environment Proven ability to drive positive results Proven ability to run great shifts Demonstrated understanding of the business ServSafe certification At least 18 years of age Growth Opportunities at Panera: A Path to Success: Our General Managers can continue their career growth by pursuing our Operating Partner Program. While you re helping your team reach their goals, we ll help you meet yours. Skills and Training: At Panera, you ll build skills you can use anywhere. Our training can help you succeed in your career and your life. Nationwide Opportunities: We open about 100 new cafes each year so you ll have plenty of chances to move or grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer Additional Description :
May 07, 2024
Full time
Job Description PANERA CAFE GENERAL MANGER Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goals and help others do the same? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed every day, in every way. Come join the fun! Panera Perks: Competitive pay Eligible for quarterly bonus Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you ll thrive on our team. Our General Managers are the heart of Panera. As a Panera General Manager, you help lead an amazing team and a popular neighborhood bakery-cafe to success. You own ultimate accountability for the success of your bakery-cafe by making key decisions and solving problems. You make the Warmth, Belonging, Growth, and Trust of Panera a reality with your team. As a Panera General Manager, your responsibilities include among others to: Build our culture of Warmth, Belonging, Growth, and Trust. Be an ambassador of our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Ensure extraordinary guest experiences. Make sure every customer is delighted by the quality of our food, service, staff, and safety measures. Build customer relationships that lead to long-term, loyal patrons. Own all aspects of leading, managing, and developing your team. Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning. Lead your cafe through ongoing training, including people development, coaching, planning and prioritization, and creative problem solving. Hire and train new team members, and keep your team motivated, energized, and engaged. Manage team performance to ensure your cafe s goals and quality standards are met, while ensuring extraordinary customer service. Build subject matter experts within your cafe by coaching your managers and associates on certain responsibilities and then delegating those responsiblities to them. Recognize and celebrate individual and team achievements. Own the consistent delivery of high-quality operations and service. Make sure Panera s standards of excellence are always maintained and continually improved at your bakery-cafe. Upgrade operations as needed. Motivate your team to meet (and exceed) your bakery-cafe's goals. Adhere to cafe systems and processes to accomplish day-to-day operations. Follow company policies and procedures and comply with all state and federal regulations. Coach team members to ensure the cafe adheres to operational standards. Ensure food safety standards are fully maintained. Ensure a healthy and safe culture and workplace for your team. Grow sales and maximize profitability. Execute company and cafe strategies for sales growth and flow-through. Manage associate labor to support and drive cafe profitability. Maintain cafe costs and inventory. This opportunity is for you if: You enjoy people and have great communication skills. You like the hustle and bustle of the hospitality industry. You want to lead a fun, energized team that works hard and laughs often. You can keep cool under pressure and deal with multiple types of people in a calm and fair manner. You can work flexible hours, including nights and weekends. You re committed to, and experienced with, health and food safety. You want to have a positive impact on your customers and community. You meet these requirements: Three years management experience (preferred) Proven ability to direct, motivate, coach, and develop others in a fast-paced environment Proven ability to drive positive results Proven ability to run great shifts Demonstrated understanding of the business ServSafe certification At least 18 years of age Growth Opportunities at Panera: A Path to Success: Our General Managers can continue their career growth by pursuing our Operating Partner Program. While you re helping your team reach their goals, we ll help you meet yours. Skills and Training: At Panera, you ll build skills you can use anywhere. Our training can help you succeed in your career and your life. Nationwide Opportunities: We open about 100 new cafes each year so you ll have plenty of chances to move or grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer Additional Description :
Job Description: Assistant Food and Beverage Manager Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: The Assistant Food & Beverage Manager will assist in overseeing and supervising our dynamic food and beverage department. With comprehensive authority, you will help provide and direct all facets of our food and beverage operations, including the bar, restaurant, and kitchen, ensuring strict compliance with health department regulations. Your responsibilities will encompass a range of duties, including but not limited to scheduling and supervising food and beverage staff, managing inventories, facilitating orders, conducting staff training, creating, and maintaining budgets and revenue projections, developing, and implementing policies and procedures, overseeing cash control protocols, and efficiently resolving guest complaints. Your pivotal role will contribute to the seamless functioning and success of our food and beverage operations, with a focus on creative menu creation, precise costing, and vigilant cost controls. Essential Duties and Responsibilities: Menu Planning and Pricing: Develop innovative and enticing menus for the casino bar, bar and grill, and banquet facilities. Analyze market trends, customer preferences, and competitor offerings to ensure competitive and appealing culinary selection. Implement pricing strategies that align with the overall business goals and maintain profitability. Guest Experience: Focus on delivering exceptional guest experiences by maintaining high standards of service, quality, and cleanliness. Regularly monitor customer feedback and implement improvements based on reviews and comments. Train and motivate staff to provide outstanding customer service and create a positive atmosphere for guests. Operational Management: Oversee the day-to-day operations of the casino bar, bar and grill, and banquet facilities. Monitor inventory levels, order supplies, and ensure efficient stock rotation to minimize waste. Collaborate with the kitchen and bar staff to maintain high food and beverage quality standards. Technology Integration: Stay informed about new and emerging technologies in the food and beverage industry. Implement and optimize technology solutions for ordering, inventory management, and staffing to enhance efficiency. Utilize point-of-sale (POS) systems and other relevant technology to streamline processes. Staffing: Recruit, train, and manage a skilled and motivated team of kitchen and service staff. Develop and implement staffing schedules that align with business demand. Conduct regular performance evaluations, provide feedback, and support professional development Supervisory Responsibilities: Back of house staff Front of house staff Culinary team Qualifications and Requirements: Gaming License Must be able to obtain and retain, through IRGC, a state of Iowa gaming license. Position Experience: Proven experience as a Food and Beverage Manager or similar role in a high-volume hospitality setting. In-depth knowledge of menu planning, pricing strategies, and industry trends. Strong leadership and organizational skills with the ability to multitask in a fast-paced environment. Excellent communication and interpersonal skills to interact effectively with guests, staff, and management. Familiarity with point-of-sale systems and proficiency in utilizing technology for operational enhancements. Understanding of health and safety regulations and ability to ensure compliance. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: Office environment with long periods of sitting. Continuing use of standard business equipment. Travel to sites may be required. Wild Rose sites can be busy, bright and/or low-lighting settings, loud, labor intensive. It should be noted that smoking is allowed by guests at Iowa casinos, gaming floors may be smoky. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
May 07, 2024
Full time
Job Description: Assistant Food and Beverage Manager Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: The Assistant Food & Beverage Manager will assist in overseeing and supervising our dynamic food and beverage department. With comprehensive authority, you will help provide and direct all facets of our food and beverage operations, including the bar, restaurant, and kitchen, ensuring strict compliance with health department regulations. Your responsibilities will encompass a range of duties, including but not limited to scheduling and supervising food and beverage staff, managing inventories, facilitating orders, conducting staff training, creating, and maintaining budgets and revenue projections, developing, and implementing policies and procedures, overseeing cash control protocols, and efficiently resolving guest complaints. Your pivotal role will contribute to the seamless functioning and success of our food and beverage operations, with a focus on creative menu creation, precise costing, and vigilant cost controls. Essential Duties and Responsibilities: Menu Planning and Pricing: Develop innovative and enticing menus for the casino bar, bar and grill, and banquet facilities. Analyze market trends, customer preferences, and competitor offerings to ensure competitive and appealing culinary selection. Implement pricing strategies that align with the overall business goals and maintain profitability. Guest Experience: Focus on delivering exceptional guest experiences by maintaining high standards of service, quality, and cleanliness. Regularly monitor customer feedback and implement improvements based on reviews and comments. Train and motivate staff to provide outstanding customer service and create a positive atmosphere for guests. Operational Management: Oversee the day-to-day operations of the casino bar, bar and grill, and banquet facilities. Monitor inventory levels, order supplies, and ensure efficient stock rotation to minimize waste. Collaborate with the kitchen and bar staff to maintain high food and beverage quality standards. Technology Integration: Stay informed about new and emerging technologies in the food and beverage industry. Implement and optimize technology solutions for ordering, inventory management, and staffing to enhance efficiency. Utilize point-of-sale (POS) systems and other relevant technology to streamline processes. Staffing: Recruit, train, and manage a skilled and motivated team of kitchen and service staff. Develop and implement staffing schedules that align with business demand. Conduct regular performance evaluations, provide feedback, and support professional development Supervisory Responsibilities: Back of house staff Front of house staff Culinary team Qualifications and Requirements: Gaming License Must be able to obtain and retain, through IRGC, a state of Iowa gaming license. Position Experience: Proven experience as a Food and Beverage Manager or similar role in a high-volume hospitality setting. In-depth knowledge of menu planning, pricing strategies, and industry trends. Strong leadership and organizational skills with the ability to multitask in a fast-paced environment. Excellent communication and interpersonal skills to interact effectively with guests, staff, and management. Familiarity with point-of-sale systems and proficiency in utilizing technology for operational enhancements. Understanding of health and safety regulations and ability to ensure compliance. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: Office environment with long periods of sitting. Continuing use of standard business equipment. Travel to sites may be required. Wild Rose sites can be busy, bright and/or low-lighting settings, loud, labor intensive. It should be noted that smoking is allowed by guests at Iowa casinos, gaming floors may be smoky. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Restaurant General Manager, the Assistant General Manager partners in the management of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The AGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence. The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements - Is This You? High School minimum, University Degree Preferred 1-3 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
May 07, 2024
Full time
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Restaurant General Manager, the Assistant General Manager partners in the management of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The AGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence. The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements - Is This You? High School minimum, University Degree Preferred 1-3 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
Taco Bell - Cantina Hospitality LLC
Plain City, Ohio
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
May 07, 2024
Full time
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
Company: US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Zip Code: 37210 Minimum Level of Education: Bachelor's Degree Minimum Years of Experience: 5 Years Employment Type: Full Time Travel Percentage: COMPENSATION INFORMATION: The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors JOB SUMMARY The Food Safety Program Manager is responsible for providing proactive leadership and instruction in the area of Food Safety within the Operating Company. This position drives corporate food safety strategy at the local level to mitigate food safety risk through the implementation of the field level risk-based food safety preventive controls program for the Manufacturing, Storage and Distribution segments within an assigned Sysco Operating Company. RESPONSIBILITIES Provide technical, customer relations, and personnel management for major programs and projects Execute all corporate food safety related strategies, policies, and procedures; maintain open communication with all related departments to address the identification of food safety hazards and process improvement opportunities Ensure compliance with applicable food safety regulatory requirements (Federal, State/Provincial and, Local) Maintain effective working relationships with regulatory authorities, industry trade groups, suppliers, owned companies, internal stakeholders, and customers Handle and oversee the product recall process to ensure timely communication and execution of product recalls and completion of related documentation Manage Sysco's participation in the Global Food Safety Initiative (GFSI), audits by SQF, Primus GFS, independent third parties, customers, internal, and regulatory entities Analyze results and gather corrective action plans for audit non-conformance. Review final results with Regional Food Safety Quality Manager Monitor and manage compliance with the third party Good Agricultural Practices and Good Manufacturing Practices third party audit program in the Azure database Deliver and track program training for all associates and supervisors with direct Food Safety program responsibilities Serve as the Food Safety customer lead at the Operating Company Follow-up promptly and thoroughly on food safety complaints from customers. Effectively communicate resolutions to internal and external stakeholders as needed QUALIFICATIONS Education Bachelor's degree in Food Science, Food Technology, Animal Science, Biological Science, or Supply Chain/Operations from a four-year college preferred Hazard Analysis and Critical Control Point (HACCP) training required and ServeSafe certification preferred Experience Minimum 5 years of experience in Distribution Center Food Service Operations, Quality Assurance/Control, Research & Development, Food Production/Operations, Supply Chain, or related discipline Knowledge of product traceability Understanding of Food Safety regulations, laws, and best practices including those from FDA, USDA, CFIA, and other state/provincial/ local entities Basic knowledge of food microbiology, food safety, and food defense Supervisory experience preferred Skills The successful candidate will be comfortable working independently with minimal oversight He/She will have a high level of integrity and accountability, specifically the ability to speak and act with complete honesty and trustworthiness He/She will be flexible and adaptable to adjust quickly to new circumstances In addition, this person will demonstrate active curiosity with a strong focus around proactively soliciting and acting on received feedback This person will have a very high level of maturity and be able to read an audience and adapt his/her communication and influencing style quickly and appropriately He/She will have high energy and thrive on solving complex challenges He/She will be able to handle multiple assignments simultaneously, often with competing priorities Developing and Leveraging Relationships The successful candidate will have superior communication, relationship building, and influencing skills He/She will be open-minded, transparent and they will have exceptional listening skills This person will communicate ideas in a clear, practical and compelling manner Further, they will balance data, personalities, and conflicting interests when influencing others and recognize nuances in reading others Finally, this person will possess the highest level of integrity and character Language Skills The successful candidate will have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English. Candidate must demonstrate the ability to write reports, business correspondence, policies, and procedures, as well as effectively present information and respond to questions from groups of associates, managers, customers, and suppliers. Mathematical Skills The successful candidate must demonstrate the ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals, as well as have the ability to compute rate, ratio, and percent and to create and interpret graphs. Reasoning Ability The successful candidate must demonstrate the ability to define problems, collect data, establish facts, and draw valid conclusions. Certificates, Licenses, and Registrations Valid driver's license Certifications in Food Safety, HACCP and Good Manufacturing Practices (GMP) Decision Making Authority Most important decisions made fully independently: Implement policies and procedures Conduct training Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required): Any changes to ensure compliance that would involve equipment of the facility Disciplinary action, including termination, due to a food safety violation Other Information Please provide any other information that you think would help us further define the nature and scope of this position Applicants must be currently authorized to work in the U.S. on a full-time basis without future employment sponsorship Sysco is committed to providing comprehensive retirement and benefits programs, a stock purchase plan, product purchase discounts and much more Background & Drug Screen. EOE Travel 10-15% BENEFITS INFORMATION: For information on Sysco's Benefits, please visit OVERVIEW: Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
May 06, 2024
Full time
Company: US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Zip Code: 37210 Minimum Level of Education: Bachelor's Degree Minimum Years of Experience: 5 Years Employment Type: Full Time Travel Percentage: COMPENSATION INFORMATION: The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors JOB SUMMARY The Food Safety Program Manager is responsible for providing proactive leadership and instruction in the area of Food Safety within the Operating Company. This position drives corporate food safety strategy at the local level to mitigate food safety risk through the implementation of the field level risk-based food safety preventive controls program for the Manufacturing, Storage and Distribution segments within an assigned Sysco Operating Company. RESPONSIBILITIES Provide technical, customer relations, and personnel management for major programs and projects Execute all corporate food safety related strategies, policies, and procedures; maintain open communication with all related departments to address the identification of food safety hazards and process improvement opportunities Ensure compliance with applicable food safety regulatory requirements (Federal, State/Provincial and, Local) Maintain effective working relationships with regulatory authorities, industry trade groups, suppliers, owned companies, internal stakeholders, and customers Handle and oversee the product recall process to ensure timely communication and execution of product recalls and completion of related documentation Manage Sysco's participation in the Global Food Safety Initiative (GFSI), audits by SQF, Primus GFS, independent third parties, customers, internal, and regulatory entities Analyze results and gather corrective action plans for audit non-conformance. Review final results with Regional Food Safety Quality Manager Monitor and manage compliance with the third party Good Agricultural Practices and Good Manufacturing Practices third party audit program in the Azure database Deliver and track program training for all associates and supervisors with direct Food Safety program responsibilities Serve as the Food Safety customer lead at the Operating Company Follow-up promptly and thoroughly on food safety complaints from customers. Effectively communicate resolutions to internal and external stakeholders as needed QUALIFICATIONS Education Bachelor's degree in Food Science, Food Technology, Animal Science, Biological Science, or Supply Chain/Operations from a four-year college preferred Hazard Analysis and Critical Control Point (HACCP) training required and ServeSafe certification preferred Experience Minimum 5 years of experience in Distribution Center Food Service Operations, Quality Assurance/Control, Research & Development, Food Production/Operations, Supply Chain, or related discipline Knowledge of product traceability Understanding of Food Safety regulations, laws, and best practices including those from FDA, USDA, CFIA, and other state/provincial/ local entities Basic knowledge of food microbiology, food safety, and food defense Supervisory experience preferred Skills The successful candidate will be comfortable working independently with minimal oversight He/She will have a high level of integrity and accountability, specifically the ability to speak and act with complete honesty and trustworthiness He/She will be flexible and adaptable to adjust quickly to new circumstances In addition, this person will demonstrate active curiosity with a strong focus around proactively soliciting and acting on received feedback This person will have a very high level of maturity and be able to read an audience and adapt his/her communication and influencing style quickly and appropriately He/She will have high energy and thrive on solving complex challenges He/She will be able to handle multiple assignments simultaneously, often with competing priorities Developing and Leveraging Relationships The successful candidate will have superior communication, relationship building, and influencing skills He/She will be open-minded, transparent and they will have exceptional listening skills This person will communicate ideas in a clear, practical and compelling manner Further, they will balance data, personalities, and conflicting interests when influencing others and recognize nuances in reading others Finally, this person will possess the highest level of integrity and character Language Skills The successful candidate will have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English. Candidate must demonstrate the ability to write reports, business correspondence, policies, and procedures, as well as effectively present information and respond to questions from groups of associates, managers, customers, and suppliers. Mathematical Skills The successful candidate must demonstrate the ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals, as well as have the ability to compute rate, ratio, and percent and to create and interpret graphs. Reasoning Ability The successful candidate must demonstrate the ability to define problems, collect data, establish facts, and draw valid conclusions. Certificates, Licenses, and Registrations Valid driver's license Certifications in Food Safety, HACCP and Good Manufacturing Practices (GMP) Decision Making Authority Most important decisions made fully independently: Implement policies and procedures Conduct training Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required): Any changes to ensure compliance that would involve equipment of the facility Disciplinary action, including termination, due to a food safety violation Other Information Please provide any other information that you think would help us further define the nature and scope of this position Applicants must be currently authorized to work in the U.S. on a full-time basis without future employment sponsorship Sysco is committed to providing comprehensive retirement and benefits programs, a stock purchase plan, product purchase discounts and much more Background & Drug Screen. EOE Travel 10-15% BENEFITS INFORMATION: For information on Sysco's Benefits, please visit OVERVIEW: Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
Job Description Job Description The General Manager (GM) of The Lod Cook Hotel will provide leadership and strategic planning to all hotel departments in support of The Cook Hotel's mission, maximize operations and guest satisfaction. The General Manager works closely with LSU Alumni Association (LSUAA) Executive management team and Board of Managers. The GM is responsible for managing the hotel team and overall hotel targets to deliver an excellent guest experience while maximizing hotel revenue and occupancy. The GM also oversees the annual budget for conference rental services within the alumni center. The General Manager is accountable for donor engagement to ensure that new donors are pursued once a donor room naming contract expires for The Cook Hotel. ESSENTIAL FUNCTIONS: Carries out leadership and management responsibilities for assigned staff; responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting annual appraisal performance meetings; rewarding and coaching employees; addressing complaints and solving problems. Supervises and manages hotel staff across departments: sales, administrative, front desk, housekeeping, maintenance, and conference rental services to ensure full compliance of hotel operating policies, procedures, and service standards. Prepares and manages hotel budget; manages on-going profitability of the hotel, ensuring revenue, occupancy, and guest satisfaction targets are met/exceeded; delivers hotel budget goals and set other short and long-term strategic goals for hotel; develops improvement plans and carries out costs savings. Actively pursues new business opportunities in the community and develops new member relationships; participates in community activities, events, and functions to further the mission of LSUAA and increases revenue at The Cook Hotel. Oversees Lod Cook Alumni Center's conference rental services department to maximize alumni center rental revenue and deliver an excellent guest experience. Analyzes and acts on solutions to improve revenue management & forecast utilizing data from marketing and Opera hotel system. Serves as sales agent and customer-relations specialist for group and special VIP reservations including the President's Office, Board of Supervisors, etc. Coordinates occupational, food and beverage, and alcohol server licensing with CFO for hotel. Responsible for managing Room Donor records, assisting with donations, and corresponding with donors and contributors for development purposes within LSUAA. Interacts on behalf of the hotel with the main hospitality and tourism associations (LTPA, BRLA, Visit BR) and takes advantage of their resources to enhance property's placement in the community. Directs purchasing and inventory management for hotel operations. Works with IT company to oversee IT and telephone resources, maintaining services and connections for the hotel operating system, telephone system, internet Service, and cable TV/satellite music interfaces. Works with marketing to maximize the effectiveness of the hotel's advertising program. Responsibilities include Manager on Duty (MOD) or Call (MOC) scheduling and serving as one of the team managers rotating through weekend duty in-house, as needed for special events. Performs other duties and tasks as may be assigned from time to time by the Supervisor. MINIMUM QUALIFICATIONS Bachelor's degree in management, operations, hospitality, business or a related curriculum preferred or equivalent work experience. 10 years related hospitality experience in senior management role/Experience as a General Manager. Flexible schedule with the ability to work nights, weekends, holidays; overtime can be expected August-November. KNOWLEDGE, SKILLS, AND ABILITIES Strong computer skills with advanced knowledge of the Microsoft Office Suite and Opera software. Exceptional project and personnel management skills. Excellent ability to multi-task and prioritize in a busy, fast-paced environment. Strong teamwork, communication (written and oral) and interpersonal skills. Must have strong customer support orientation (for internal/external customers), demonstrated professional demeanor, and the ability to maintain confidential information. Must exercise sound judgment and problem solving. Benefits In addition to excellent working conditions and competitive pay, The Cook Hotel offers a wide range of benefits. 401(k) Dental insurance Health Insurance Life insurance Paid time off Vision Insurance PIdae8687a5-
May 06, 2024
Full time
Job Description Job Description The General Manager (GM) of The Lod Cook Hotel will provide leadership and strategic planning to all hotel departments in support of The Cook Hotel's mission, maximize operations and guest satisfaction. The General Manager works closely with LSU Alumni Association (LSUAA) Executive management team and Board of Managers. The GM is responsible for managing the hotel team and overall hotel targets to deliver an excellent guest experience while maximizing hotel revenue and occupancy. The GM also oversees the annual budget for conference rental services within the alumni center. The General Manager is accountable for donor engagement to ensure that new donors are pursued once a donor room naming contract expires for The Cook Hotel. ESSENTIAL FUNCTIONS: Carries out leadership and management responsibilities for assigned staff; responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting annual appraisal performance meetings; rewarding and coaching employees; addressing complaints and solving problems. Supervises and manages hotel staff across departments: sales, administrative, front desk, housekeeping, maintenance, and conference rental services to ensure full compliance of hotel operating policies, procedures, and service standards. Prepares and manages hotel budget; manages on-going profitability of the hotel, ensuring revenue, occupancy, and guest satisfaction targets are met/exceeded; delivers hotel budget goals and set other short and long-term strategic goals for hotel; develops improvement plans and carries out costs savings. Actively pursues new business opportunities in the community and develops new member relationships; participates in community activities, events, and functions to further the mission of LSUAA and increases revenue at The Cook Hotel. Oversees Lod Cook Alumni Center's conference rental services department to maximize alumni center rental revenue and deliver an excellent guest experience. Analyzes and acts on solutions to improve revenue management & forecast utilizing data from marketing and Opera hotel system. Serves as sales agent and customer-relations specialist for group and special VIP reservations including the President's Office, Board of Supervisors, etc. Coordinates occupational, food and beverage, and alcohol server licensing with CFO for hotel. Responsible for managing Room Donor records, assisting with donations, and corresponding with donors and contributors for development purposes within LSUAA. Interacts on behalf of the hotel with the main hospitality and tourism associations (LTPA, BRLA, Visit BR) and takes advantage of their resources to enhance property's placement in the community. Directs purchasing and inventory management for hotel operations. Works with IT company to oversee IT and telephone resources, maintaining services and connections for the hotel operating system, telephone system, internet Service, and cable TV/satellite music interfaces. Works with marketing to maximize the effectiveness of the hotel's advertising program. Responsibilities include Manager on Duty (MOD) or Call (MOC) scheduling and serving as one of the team managers rotating through weekend duty in-house, as needed for special events. Performs other duties and tasks as may be assigned from time to time by the Supervisor. MINIMUM QUALIFICATIONS Bachelor's degree in management, operations, hospitality, business or a related curriculum preferred or equivalent work experience. 10 years related hospitality experience in senior management role/Experience as a General Manager. Flexible schedule with the ability to work nights, weekends, holidays; overtime can be expected August-November. KNOWLEDGE, SKILLS, AND ABILITIES Strong computer skills with advanced knowledge of the Microsoft Office Suite and Opera software. Exceptional project and personnel management skills. Excellent ability to multi-task and prioritize in a busy, fast-paced environment. Strong teamwork, communication (written and oral) and interpersonal skills. Must have strong customer support orientation (for internal/external customers), demonstrated professional demeanor, and the ability to maintain confidential information. Must exercise sound judgment and problem solving. Benefits In addition to excellent working conditions and competitive pay, The Cook Hotel offers a wide range of benefits. 401(k) Dental insurance Health Insurance Life insurance Paid time off Vision Insurance PIdae8687a5-
About Pirate Ventures At Pirate Ventures, we live boldly and act differently. We"re a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed, safe, and acknowledged as part of our community. As Moment Makers, we produce immersive experiences where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others. Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other. About the Role Pirate Ventures is looking to hire a meticulous, detail-oriented, and grounded Operations Manager to help build and guide our ship. You will be the captain of a ship, charting the course and building a crew for new unit openings. This position will require the ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities, navigating a mix of event management and day-to-day operations. Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition. What you"ll do Build a team of hospitality Superheroes! Build, manage, and maintain top-notch training programs so the facility runs to an agreed-upon set of standards Keen technical skills working with SAAS software solutions, eg Toast, TOCK, Tripleseat Strong knowledge of writing, managing and enforcing Standard Operating Procedures Support and work alongside the executive team to grow a world-class entertainment company with a guest-centric experience including bar games, private events, and unique curated tavern/bar concepts that challenge the status quo in the industry Capable of creating, implementing, managing, and overseeing the accounting and finances of the business unit Maintain clear financial reporting and controls for the business unit Oversee and manage facilities in a safe and efficient manner Maintain rapport with vendors, coordinating and supervising delivery of services Responsible for working with the accounting team to submit and check payroll for accuracy, and ensure all vendor invoices are recorded and remitted for payment Work with HR to recruit, train, and develop top-notch team members, and indoctrinate new employees in the parent company"s culture and core values Manage and resolve crew conflicts in a professional manner Foster an environment that ensures all team members are looking for ways to systematize the business to increase efficiency Ensure historical knowledge of business and expertise of staff is protected through limited staff turnover and high-quality, ongoing training and education Daily operations to ensure a high standard of facility cleanliness, safety, and appearance Utilize daily/weekly meeting rhythm set forth by the company to ensure clear communication and to provide updates and flag issues through daily/weekly meetings with upper management and via pre-shift meetings with team members Ensure the best possible guest experience for private and corporate events, including set up and clean-up, and the highest level of customer service via email, phone, and in-person touchpoints Responsible for maintaining compliance will all local alcohol/beverage and food safety laws applicable All product procurement and inventory management programs for the business to ensure all supplies and inventory are maintained at necessary levels Participate in weekly executive leadership meetings and quarterly planning Working with our in-house sales team, execute memorable events Qualifications Proven experience as a leader, experience with opening new locations preferred Commitment to and alignment with the company"s core values Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit Proficient in Microsoft Office 365 Experience with TripleSeat and Tock is preferred Minimum 5 years of relevant experience in the bar/hospitality industry, nightclub experience preferred Must have initiative and strong interpersonal skills Evenings and weekends will be required Proof of DC ABRA Manager-on-Duty certification required prior to start of employment Experience working in the hospitality industry, exhibiting the ability to accommodate and adapt to situations by effective decision making PI29c352cdaf77-3857
May 06, 2024
Full time
About Pirate Ventures At Pirate Ventures, we live boldly and act differently. We"re a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed, safe, and acknowledged as part of our community. As Moment Makers, we produce immersive experiences where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others. Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other. About the Role Pirate Ventures is looking to hire a meticulous, detail-oriented, and grounded Operations Manager to help build and guide our ship. You will be the captain of a ship, charting the course and building a crew for new unit openings. This position will require the ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities, navigating a mix of event management and day-to-day operations. Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition. What you"ll do Build a team of hospitality Superheroes! Build, manage, and maintain top-notch training programs so the facility runs to an agreed-upon set of standards Keen technical skills working with SAAS software solutions, eg Toast, TOCK, Tripleseat Strong knowledge of writing, managing and enforcing Standard Operating Procedures Support and work alongside the executive team to grow a world-class entertainment company with a guest-centric experience including bar games, private events, and unique curated tavern/bar concepts that challenge the status quo in the industry Capable of creating, implementing, managing, and overseeing the accounting and finances of the business unit Maintain clear financial reporting and controls for the business unit Oversee and manage facilities in a safe and efficient manner Maintain rapport with vendors, coordinating and supervising delivery of services Responsible for working with the accounting team to submit and check payroll for accuracy, and ensure all vendor invoices are recorded and remitted for payment Work with HR to recruit, train, and develop top-notch team members, and indoctrinate new employees in the parent company"s culture and core values Manage and resolve crew conflicts in a professional manner Foster an environment that ensures all team members are looking for ways to systematize the business to increase efficiency Ensure historical knowledge of business and expertise of staff is protected through limited staff turnover and high-quality, ongoing training and education Daily operations to ensure a high standard of facility cleanliness, safety, and appearance Utilize daily/weekly meeting rhythm set forth by the company to ensure clear communication and to provide updates and flag issues through daily/weekly meetings with upper management and via pre-shift meetings with team members Ensure the best possible guest experience for private and corporate events, including set up and clean-up, and the highest level of customer service via email, phone, and in-person touchpoints Responsible for maintaining compliance will all local alcohol/beverage and food safety laws applicable All product procurement and inventory management programs for the business to ensure all supplies and inventory are maintained at necessary levels Participate in weekly executive leadership meetings and quarterly planning Working with our in-house sales team, execute memorable events Qualifications Proven experience as a leader, experience with opening new locations preferred Commitment to and alignment with the company"s core values Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit Proficient in Microsoft Office 365 Experience with TripleSeat and Tock is preferred Minimum 5 years of relevant experience in the bar/hospitality industry, nightclub experience preferred Must have initiative and strong interpersonal skills Evenings and weekends will be required Proof of DC ABRA Manager-on-Duty certification required prior to start of employment Experience working in the hospitality industry, exhibiting the ability to accommodate and adapt to situations by effective decision making PI29c352cdaf77-3857
Center 3 (19075), United States of America, McLean, Virginia Manager, Cyber Technical Product Owner (Host and Endpoint Security) Capital One is seeking a product owner to help deliver game-changing cybersecurity solutions based on threat, data, and design thinking. At Capital One, we believe in the values of Excellence and Doing the Right Thing. We are a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale. Part of that innovation is leveraging technology to deliver the best cybersecurity solutions for our business. As a Product Owner supporting the Host and Endpoint Security Service, you will be accountable for contributing to and delivering upon the strategic agenda for our core cyber products to drive meaningful progress for our customers and our business. In this capacity, you will drive product vision into our development teams, translate vision into delivery objectives, provide customer-informed guidance to shape products, and work with cross-functional teams to deliver well-managed and sustainable features that bring that vision to life. You will use your deep technical knowledge and subject matter expertise in cybersecurity and systems engineering to drive impactful improvements to our cyber capabilities. What you'll do: Communicate the delivery roadmap to our technology teams by inspiring the team through the product vision Clearly articulate and advocate target persona, customer benefit, and value of features across teams Leverage technical knowledge and skills on how systems work and how code is built to effectively support engineering teams in delivering value Utilize strong cybersecurity background and customer research and insights to represent the voice of the customer to the engineering team(s) Incorporate design thinking and analytics to inform product design Actively participate in research or design sessions for new features Contribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteria Lead internal backlog refinement sessions to refine cyber and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teams Prioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activities Act as a technical advisor to the product manager, engineering, and other stakeholders Collaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremonies Support teams through escalation and resolution of impediments Drive performance and innovation with data-driven insights Proactively identify opportunities when key metrics on security, resilience and performance for your product (s) are not performing Maintain technical and risk credibility with your own team(s) and with partners across our technology organization About you: You believe that a core component of security's role is to enable the business, not just to secure it, and the solutions you bring to life are aligned to the needs of our developer community, customers, and business partners. You thrive in working in a fast paced, technologically forward leaning environment and are not afraid to push the boundaries of security capabilities. You seek to create enduring value by delivering reusable, extensible and resilient cybersecurity capabilities to address the evolving threat landscape You actively solve for cyber technical challenges in collaboration with engineering. You are naturally curious and stay on top of emerging trends and threats. You have a comprehensive understanding of iterative software delivery to connect effectively and in a meaningful way with software and platform engineers You seek to understand the business and technology landscape and cross-functional dependencies to inform product vision and integration with larger organizational goals You are a clear thinker, thrive in working across teams, and an expert in dealing with ambiguity. You understand and track key metrics on security, resilience and performance for your product (s) and understand levers that drive these metrics You have strong consulting and analytical skills and a risk management mindset You have the ability to foster collaborative, open working relationships with technology partners and other stakeholders You demonstrate balanced judgment in decisions and incorporate risk factors accordingly You have a strong bias for action Basic Qualifications: High School Diploma, GED or equivalent certification At least 6 years of experience working in cybersecurity or information technology At least 3 years of experience in product management Preferred Qualifications: Bachelor's Degree in Cybersecurity, Systems Engineering, or Computer Science 3+ years of experience solving cyber technical challenges 4+ years of experience translating business strategy and analysis into products 3+ years of Cyber product owner experience 2+ years of experience in technical writing 2+ years of hands-on JIRA experience Experience in regulated financial services organizations or tech companies 2 or more professional certifications (SAFe PM/PO, CISSP, GIAC, CISM, CCSP, AWS Cloud Practitioner, AWS Security) 1+ years of experience with Host and Endpoint platforms 1+ years of experience with Endpoint Security Solutions 1+ years of experience with Cyber Security Frameworks (NIST, ISO 27001) At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Cyber Technical Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada . click apply for full job details
May 06, 2024
Full time
Center 3 (19075), United States of America, McLean, Virginia Manager, Cyber Technical Product Owner (Host and Endpoint Security) Capital One is seeking a product owner to help deliver game-changing cybersecurity solutions based on threat, data, and design thinking. At Capital One, we believe in the values of Excellence and Doing the Right Thing. We are a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale. Part of that innovation is leveraging technology to deliver the best cybersecurity solutions for our business. As a Product Owner supporting the Host and Endpoint Security Service, you will be accountable for contributing to and delivering upon the strategic agenda for our core cyber products to drive meaningful progress for our customers and our business. In this capacity, you will drive product vision into our development teams, translate vision into delivery objectives, provide customer-informed guidance to shape products, and work with cross-functional teams to deliver well-managed and sustainable features that bring that vision to life. You will use your deep technical knowledge and subject matter expertise in cybersecurity and systems engineering to drive impactful improvements to our cyber capabilities. What you'll do: Communicate the delivery roadmap to our technology teams by inspiring the team through the product vision Clearly articulate and advocate target persona, customer benefit, and value of features across teams Leverage technical knowledge and skills on how systems work and how code is built to effectively support engineering teams in delivering value Utilize strong cybersecurity background and customer research and insights to represent the voice of the customer to the engineering team(s) Incorporate design thinking and analytics to inform product design Actively participate in research or design sessions for new features Contribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteria Lead internal backlog refinement sessions to refine cyber and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teams Prioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activities Act as a technical advisor to the product manager, engineering, and other stakeholders Collaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremonies Support teams through escalation and resolution of impediments Drive performance and innovation with data-driven insights Proactively identify opportunities when key metrics on security, resilience and performance for your product (s) are not performing Maintain technical and risk credibility with your own team(s) and with partners across our technology organization About you: You believe that a core component of security's role is to enable the business, not just to secure it, and the solutions you bring to life are aligned to the needs of our developer community, customers, and business partners. You thrive in working in a fast paced, technologically forward leaning environment and are not afraid to push the boundaries of security capabilities. You seek to create enduring value by delivering reusable, extensible and resilient cybersecurity capabilities to address the evolving threat landscape You actively solve for cyber technical challenges in collaboration with engineering. You are naturally curious and stay on top of emerging trends and threats. You have a comprehensive understanding of iterative software delivery to connect effectively and in a meaningful way with software and platform engineers You seek to understand the business and technology landscape and cross-functional dependencies to inform product vision and integration with larger organizational goals You are a clear thinker, thrive in working across teams, and an expert in dealing with ambiguity. You understand and track key metrics on security, resilience and performance for your product (s) and understand levers that drive these metrics You have strong consulting and analytical skills and a risk management mindset You have the ability to foster collaborative, open working relationships with technology partners and other stakeholders You demonstrate balanced judgment in decisions and incorporate risk factors accordingly You have a strong bias for action Basic Qualifications: High School Diploma, GED or equivalent certification At least 6 years of experience working in cybersecurity or information technology At least 3 years of experience in product management Preferred Qualifications: Bachelor's Degree in Cybersecurity, Systems Engineering, or Computer Science 3+ years of experience solving cyber technical challenges 4+ years of experience translating business strategy and analysis into products 3+ years of Cyber product owner experience 2+ years of experience in technical writing 2+ years of hands-on JIRA experience Experience in regulated financial services organizations or tech companies 2 or more professional certifications (SAFe PM/PO, CISSP, GIAC, CISM, CCSP, AWS Cloud Practitioner, AWS Security) 1+ years of experience with Host and Endpoint platforms 1+ years of experience with Endpoint Security Solutions 1+ years of experience with Cyber Security Frameworks (NIST, ISO 27001) At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Cyber Technical Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada . click apply for full job details