About the Role The Table Games Supervisor is responsible for the operation of assigned game area; including performance development of dealers and ensuring guest service. Position Responsibilities Hassle free guest and internal processes Compliance with internal controls and regulatory requirements Commitment and compliance to responsible gaming and responsible alcohol service standards Compliance with all rules of the game and regulatory requirements Establish and implement all required policies and procedures Dealer delivery of flawless and friendly service Common sense approach to dealer work standards Walk the casino floors, be visible to the table games staff throughout the shift and welcome customers to the facility on a continuous basis Review suspicious customer behavior, identify instances of card counting, cheating or marking and notify the authorities when needed Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment Ability to sit, stand, walk, and mobility to move easily around pit area as well as entire property for entire shift. Must be able to bend, twist and lean as needed Math skills to add values accurately and quickly Must be able to lift/push/pull up to 10 pounds Requirements What's Required Five years' casino experience with a minimum of three years in a supervisory role in table games In-depth knowledge of traditional casino games including but not limited to Roulette, Poker, Craps, Blackjack, Baccarat, Pai Gow, etc. Excellent leadership, communication, and problem-solving skills Ability and agility to work as business dictates (weekends will present peak demand Ability to effectively communicate in English (Read, Write, Speak & Understand). Benefits Free meal on shift Training & Development
May 20, 2024
Full time
About the Role The Table Games Supervisor is responsible for the operation of assigned game area; including performance development of dealers and ensuring guest service. Position Responsibilities Hassle free guest and internal processes Compliance with internal controls and regulatory requirements Commitment and compliance to responsible gaming and responsible alcohol service standards Compliance with all rules of the game and regulatory requirements Establish and implement all required policies and procedures Dealer delivery of flawless and friendly service Common sense approach to dealer work standards Walk the casino floors, be visible to the table games staff throughout the shift and welcome customers to the facility on a continuous basis Review suspicious customer behavior, identify instances of card counting, cheating or marking and notify the authorities when needed Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment Ability to sit, stand, walk, and mobility to move easily around pit area as well as entire property for entire shift. Must be able to bend, twist and lean as needed Math skills to add values accurately and quickly Must be able to lift/push/pull up to 10 pounds Requirements What's Required Five years' casino experience with a minimum of three years in a supervisory role in table games In-depth knowledge of traditional casino games including but not limited to Roulette, Poker, Craps, Blackjack, Baccarat, Pai Gow, etc. Excellent leadership, communication, and problem-solving skills Ability and agility to work as business dictates (weekends will present peak demand Ability to effectively communicate in English (Read, Write, Speak & Understand). Benefits Free meal on shift Training & Development
Harrah's Cherokee Casino Resort
Cherokee, North Carolina
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Pool Server DEPARTMENT: Food and Beverage (Pool) GRADE/FLSA STATUS : H4-Non-Exempt BADGE TYPE/COLOR: Key Blue REPORTS TO: Supervisor, Food Service; Dual Rate Food Service Supervisor SUPERVISES: N/A JOB SUMMARY: Provide timely beverage and food service in a friendly and courteous manner at the assigned areas, including poolside and cabanas. Keep assigned areas clean and empty of glasses, cups, bottles, and dishes, while constantly look for service opportunities and follow all Harrah's Cherokee Casino Resort safety and operating procedures. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Present the beverage order to the bartender and writes check properly while waiting for the beverage to be prepared Present the beverage to the guest Present checks to the guest, accepts payment and gives change when necessary Utilize "server banking" to complete alcohol sales Answer questions about Harrah's facilities and services Explain and encourage Total Reward participation Provide fast, friendly service to customers Acknowledge and respond to customers immediately Learn and greet customers by name Invoke service recovery as needed Pick up trash, glasses, and litter in or out of work area Keep errors to a minimum Anticipate customers' needs Seek coaching to improve performance Monitor guest consumption of alcohol and intervenes as needed according to guidelines Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Present menus, suggest cocktails/cold beer/non-alcoholic beverages, appetizers and specials and then to serve food and beverages efficiently and in a timely manner Greet guests and provide excellent service throughout their visit to ensure all guests' needs are met Total the bill, check bills for accuracy and obtain payment from the guest Set-up, maintain and close work stations in an efficient, clean and timely manner Assist in setting up tables, booths and/or cabanas, including tableware and condiments Ensure tables, cabanas and poolside areas are kept clean and cleared of all unnecessary items Maintain the cleanliness and physical appearance of pool area Perform other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or GED required Six months prior customer service experience preferred Six months previous experience as a server preferred CARE certified Must demonstrate the following essential knowledge and skills: Beverage and food service knowledge Ability to carry food and beverages safely and professionally Legible handwriting Ability to add, subtract, multiply, or divide quickly and correctly Excellent customer service and communication skills required Excellent interpersonal skills Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene Must be able to complete cash and charge transactions Must be familiar with tray service PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to carry and balance food service tray Must be physically mobile with reasonable accommodations Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to operate in mentally and physically stressful situations Must be able to be on feet for 8 hour shift Must be able to lift and carry up to 25 pounds constantly Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.) Must be able to kneel, bend, stoop and twist when serving food and beverages Must be able to walk, stand or crouch on narrow and/or slippery surfaces Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 8.28.23
May 24, 2024
Full time
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Pool Server DEPARTMENT: Food and Beverage (Pool) GRADE/FLSA STATUS : H4-Non-Exempt BADGE TYPE/COLOR: Key Blue REPORTS TO: Supervisor, Food Service; Dual Rate Food Service Supervisor SUPERVISES: N/A JOB SUMMARY: Provide timely beverage and food service in a friendly and courteous manner at the assigned areas, including poolside and cabanas. Keep assigned areas clean and empty of glasses, cups, bottles, and dishes, while constantly look for service opportunities and follow all Harrah's Cherokee Casino Resort safety and operating procedures. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Present the beverage order to the bartender and writes check properly while waiting for the beverage to be prepared Present the beverage to the guest Present checks to the guest, accepts payment and gives change when necessary Utilize "server banking" to complete alcohol sales Answer questions about Harrah's facilities and services Explain and encourage Total Reward participation Provide fast, friendly service to customers Acknowledge and respond to customers immediately Learn and greet customers by name Invoke service recovery as needed Pick up trash, glasses, and litter in or out of work area Keep errors to a minimum Anticipate customers' needs Seek coaching to improve performance Monitor guest consumption of alcohol and intervenes as needed according to guidelines Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Present menus, suggest cocktails/cold beer/non-alcoholic beverages, appetizers and specials and then to serve food and beverages efficiently and in a timely manner Greet guests and provide excellent service throughout their visit to ensure all guests' needs are met Total the bill, check bills for accuracy and obtain payment from the guest Set-up, maintain and close work stations in an efficient, clean and timely manner Assist in setting up tables, booths and/or cabanas, including tableware and condiments Ensure tables, cabanas and poolside areas are kept clean and cleared of all unnecessary items Maintain the cleanliness and physical appearance of pool area Perform other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or GED required Six months prior customer service experience preferred Six months previous experience as a server preferred CARE certified Must demonstrate the following essential knowledge and skills: Beverage and food service knowledge Ability to carry food and beverages safely and professionally Legible handwriting Ability to add, subtract, multiply, or divide quickly and correctly Excellent customer service and communication skills required Excellent interpersonal skills Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene Must be able to complete cash and charge transactions Must be familiar with tray service PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to carry and balance food service tray Must be physically mobile with reasonable accommodations Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to operate in mentally and physically stressful situations Must be able to be on feet for 8 hour shift Must be able to lift and carry up to 25 pounds constantly Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.) Must be able to kneel, bend, stoop and twist when serving food and beverages Must be able to walk, stand or crouch on narrow and/or slippery surfaces Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 8.28.23
About the Role The Shift Manager Beverage will have primary responsibility for management of Casino Beverage staff on an assigned shift. Position Responsibilities Trains and evaluates team members Ensures accurate recordkeeping at all times Interviews applicants according to established personnel policies and procedures. Implements and adheres to all beverage cost control procedures Ensures preparation of all drinks and cocktails according to recipes Keeps beverage Department costs at acceptable levels. Recommends specialty drink recipes and other merchandising concepts Adheres to established food and beverage policies, labor relations, liquor laws and Health Department sanitary codes Maintains a clean, safe, hazard-free work environment within area of responsibility Performs all other related and compatible duties as assigned Is responsible for the overall direction, coordination, and evaluation of the Department Essential Functions Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations (where applicable) are followed in adherence to state and local guidelines. Arrange for maintenance and repair of equipment and other services (as needed) Maintain opening and closing procedures and security standards. Must be able to read "fine print" areas of invoices and contracts Must be able lift/push/pull up to 25 lbs Exposure to casino related environmental factors, including but not limited to secondhand smoke, excessive noise and stress related to servicing customers in a fast pace environment Ability to effectively communicate in English Ability to work holidays, weekends, as well as flexible shifts and/or unusual hours Requirements One to three years' prior supervisory experience in a high volume outlet/restaurant is required Demonstrated ability to work in an independent environment with minimum supervision and deliver against set goals. Excellent interpersonal and customer service skills Reliable with the ability to multi-task and work under pressure Benefits Free meal on shift Training & Development Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k,) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Free Parking
May 24, 2024
Full time
About the Role The Shift Manager Beverage will have primary responsibility for management of Casino Beverage staff on an assigned shift. Position Responsibilities Trains and evaluates team members Ensures accurate recordkeeping at all times Interviews applicants according to established personnel policies and procedures. Implements and adheres to all beverage cost control procedures Ensures preparation of all drinks and cocktails according to recipes Keeps beverage Department costs at acceptable levels. Recommends specialty drink recipes and other merchandising concepts Adheres to established food and beverage policies, labor relations, liquor laws and Health Department sanitary codes Maintains a clean, safe, hazard-free work environment within area of responsibility Performs all other related and compatible duties as assigned Is responsible for the overall direction, coordination, and evaluation of the Department Essential Functions Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations (where applicable) are followed in adherence to state and local guidelines. Arrange for maintenance and repair of equipment and other services (as needed) Maintain opening and closing procedures and security standards. Must be able to read "fine print" areas of invoices and contracts Must be able lift/push/pull up to 25 lbs Exposure to casino related environmental factors, including but not limited to secondhand smoke, excessive noise and stress related to servicing customers in a fast pace environment Ability to effectively communicate in English Ability to work holidays, weekends, as well as flexible shifts and/or unusual hours Requirements One to three years' prior supervisory experience in a high volume outlet/restaurant is required Demonstrated ability to work in an independent environment with minimum supervision and deliver against set goals. Excellent interpersonal and customer service skills Reliable with the ability to multi-task and work under pressure Benefits Free meal on shift Training & Development Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k,) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Free Parking
About the Role The In Room Dining Supervisor assists the Manager In Room Dining in overseeing the day-to-day management of the In Room Dining Operation. Position Responsibilities Ensures that service is carried out in accordance with established policy Responsible for controlling labor and other operating costs Trains and evaluates all In Room Dining personnel and enforces food and beverage policies and procedures Facilitates communication between various hotel, casino Departments and the In-Room Dining and Amenity Department to ensure courteous and prompt service Ensures sanitation compliance throughout In Room Dining Handles customer complaints Responsible for compliance with all regulatory requirements within area of responsibility Maintains a clean, safe, hazard-free work environment within area of responsibility Shift assignments may be irregular, and will cover days, nights, weekends and holidays The ability to handle all types of guest related situations Essential Functions The ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp Must be able to walk and stand for entire shift The ability to work in a high-pressure environment Must have ability to sit and work from a computer for extended periods Must have the manual dexterity to allow for inputting of data into computer software and be capable viewing computer monitors for extended periods of time Must be able to read "fine print" areas of invoices and contracts Must be able lift/push/pull up to 25 lbs Requirements High school diploma or GED with three years' supervisory experience in Room Service and/or full-service restaurants is preferred The ability to effectively communicate in English Benefits Free meal on shift Training & Development Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k,) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off
May 20, 2024
Full time
About the Role The In Room Dining Supervisor assists the Manager In Room Dining in overseeing the day-to-day management of the In Room Dining Operation. Position Responsibilities Ensures that service is carried out in accordance with established policy Responsible for controlling labor and other operating costs Trains and evaluates all In Room Dining personnel and enforces food and beverage policies and procedures Facilitates communication between various hotel, casino Departments and the In-Room Dining and Amenity Department to ensure courteous and prompt service Ensures sanitation compliance throughout In Room Dining Handles customer complaints Responsible for compliance with all regulatory requirements within area of responsibility Maintains a clean, safe, hazard-free work environment within area of responsibility Shift assignments may be irregular, and will cover days, nights, weekends and holidays The ability to handle all types of guest related situations Essential Functions The ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp Must be able to walk and stand for entire shift The ability to work in a high-pressure environment Must have ability to sit and work from a computer for extended periods Must have the manual dexterity to allow for inputting of data into computer software and be capable viewing computer monitors for extended periods of time Must be able to read "fine print" areas of invoices and contracts Must be able lift/push/pull up to 25 lbs Requirements High school diploma or GED with three years' supervisory experience in Room Service and/or full-service restaurants is preferred The ability to effectively communicate in English Benefits Free meal on shift Training & Development Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k,) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off
About the Role The Assistant Shift Manager Slot Operations will assist the Shift Manager Slot Operations in running the shift's operations, including organizing and orchestrating all activities that deal with personnel, customers, gaming equipment and administrative duties associated with the shift. In the absence of a Shift Manager Slot Operations, the Assistant Shift Manager Slot Operations will assume all responsibilities and tasks associated with the role of the Shift Manager Slot Operations. Position Responsibilities Supervises Slot Department team members to ensure compliance with policies and procedures, with an emphasis on customer service. Ensures that all activities reflect the policies and regulations of the company/property/Department as well as compliance with all New Jersey DGE regulations. Assists in the management of staffing levels, making appropriate adjustments and recommendations to scheduling personnel. Extends complimentary services to players when appropriate and within established guidelines. Amicably resolves customer related problems. Maintains confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. Technical responsibilities include, but are not limited to, issuance of checks for hand pay jackpots, process jackpots and cash transactions in accordance with state and federal guidelines, authorizes and verifies slot markers for guests. Circulates the assigned area and observes service team members performing normal job duties, offering positive and corrective feedback as needed. Monitors team members to assess training needs. Enhances the guest experience by clearly communicating the functionality of the player card and the advantages derived from club membership. Oversees the issuance of work tools and keys to gaming assets. Maintains the integrity of all gaming activity. Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas. Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. Must be able to lift/push/pull up to 25 lbs. What's Required The ability to obtain, and or possess a key license. High School diploma or equivalent preferred Two years of Slot Operations experience required with a minimum of one-year supervisory experience in a casino The ability to speak, read and write in English
May 20, 2024
Full time
About the Role The Assistant Shift Manager Slot Operations will assist the Shift Manager Slot Operations in running the shift's operations, including organizing and orchestrating all activities that deal with personnel, customers, gaming equipment and administrative duties associated with the shift. In the absence of a Shift Manager Slot Operations, the Assistant Shift Manager Slot Operations will assume all responsibilities and tasks associated with the role of the Shift Manager Slot Operations. Position Responsibilities Supervises Slot Department team members to ensure compliance with policies and procedures, with an emphasis on customer service. Ensures that all activities reflect the policies and regulations of the company/property/Department as well as compliance with all New Jersey DGE regulations. Assists in the management of staffing levels, making appropriate adjustments and recommendations to scheduling personnel. Extends complimentary services to players when appropriate and within established guidelines. Amicably resolves customer related problems. Maintains confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. Technical responsibilities include, but are not limited to, issuance of checks for hand pay jackpots, process jackpots and cash transactions in accordance with state and federal guidelines, authorizes and verifies slot markers for guests. Circulates the assigned area and observes service team members performing normal job duties, offering positive and corrective feedback as needed. Monitors team members to assess training needs. Enhances the guest experience by clearly communicating the functionality of the player card and the advantages derived from club membership. Oversees the issuance of work tools and keys to gaming assets. Maintains the integrity of all gaming activity. Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas. Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. Must be able to lift/push/pull up to 25 lbs. What's Required The ability to obtain, and or possess a key license. High School diploma or equivalent preferred Two years of Slot Operations experience required with a minimum of one-year supervisory experience in a casino The ability to speak, read and write in English
Position Title: Slot Shift Supervisor Reports To: Slot Manager Supervises: Slot Floor Attendants Summary of Position Responsible for the day-to-day operation and conduct of entire slot machine floor for an assigned shift and monitors the performance of Slot Floor Attendants working during the assigned shift. The Slot Shift Supervisor resolves Slot Machine Department conflicts that may arise on their shift. Ensures all customers are attended to promptly and courteously by all slot department team members. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Prepare and completes attendance reports; Monitors staff performance, ensuring adherence to all casino policies and procedures and the Internal Control System; Prepares weekly schedules for Slot Floor Attendants, assigning them specific work areas on the slot floor; Trains and evaluates all Slot Department Floor attendants; Maintains constant awareness of floor activity, protects the Slot Department bankroll, the playing public, and casino integrity; Acts as a host, explaining slot machine details to team members and customers as necessary; Maintains an imprested bank to make change for quests on casino floor; Assists in the development and implementation of Slot Department policies and procedures; Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31) for the Slot Department; Settles customer disputes on the slot floor area or refers them to the Lead Supervisor or Slot Manager; Supervises temporary and permanent removal of funds from slot machines; Performs, supervises, or verifies slot machine transactions when necessary; Reports technical problems to Slot Technicians so they can be repaired quickly; Adheres to all regulatory, resort, departmental, casino policies and procedures, and to the casino Internal Control Structure; Other duties may be assigned; Must be able to obtain and maintain a gaming license. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High school diploma or general education diploma (GED) or six months to one year related experience and/or training; or equivalent combination of education and experience may be substituted. Supervisory experience preferred. Mescalero Apache Tribal preference; bicultural experience preferred. Must have excellent computer skills working with Microsoft Word and Excel and Power Point and ability to make efficient use of Microsoft Outlook and Internet Explorer. Must possess strong organizational skills and excellent oral/written communication skills. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: Team Member Signature
May 16, 2024
Full time
Position Title: Slot Shift Supervisor Reports To: Slot Manager Supervises: Slot Floor Attendants Summary of Position Responsible for the day-to-day operation and conduct of entire slot machine floor for an assigned shift and monitors the performance of Slot Floor Attendants working during the assigned shift. The Slot Shift Supervisor resolves Slot Machine Department conflicts that may arise on their shift. Ensures all customers are attended to promptly and courteously by all slot department team members. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Prepare and completes attendance reports; Monitors staff performance, ensuring adherence to all casino policies and procedures and the Internal Control System; Prepares weekly schedules for Slot Floor Attendants, assigning them specific work areas on the slot floor; Trains and evaluates all Slot Department Floor attendants; Maintains constant awareness of floor activity, protects the Slot Department bankroll, the playing public, and casino integrity; Acts as a host, explaining slot machine details to team members and customers as necessary; Maintains an imprested bank to make change for quests on casino floor; Assists in the development and implementation of Slot Department policies and procedures; Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31) for the Slot Department; Settles customer disputes on the slot floor area or refers them to the Lead Supervisor or Slot Manager; Supervises temporary and permanent removal of funds from slot machines; Performs, supervises, or verifies slot machine transactions when necessary; Reports technical problems to Slot Technicians so they can be repaired quickly; Adheres to all regulatory, resort, departmental, casino policies and procedures, and to the casino Internal Control Structure; Other duties may be assigned; Must be able to obtain and maintain a gaming license. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High school diploma or general education diploma (GED) or six months to one year related experience and/or training; or equivalent combination of education and experience may be substituted. Supervisory experience preferred. Mescalero Apache Tribal preference; bicultural experience preferred. Must have excellent computer skills working with Microsoft Word and Excel and Power Point and ability to make efficient use of Microsoft Outlook and Internet Explorer. Must possess strong organizational skills and excellent oral/written communication skills. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: Team Member Signature
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Shall be responsible for the accountability of the chips, cards, and all gaming equipment for each designated area by maintaining a proper log. • Shall evaluate and monitor the Table Games Dealers and Supervisors for efficiency while they are performing their daily job duties. The Pit Supervisor must ensure that all Pit Personnel are in compliance with Table Games Procedures and Internal Controls. • Shall specifically be in charge of the Table Games Supervisors/Dealers for Disciplinary actions, upward mobility recommendations and enforcement. • Shall monitor all Table fills/credit request. • Shall monitor cash and chip transactions between dealers and patrons and ensure that they are at the highest integrity at all times. • Shall monitor any and all unusual activity between Pit Personnel and patrons for possible collusion and relay such information to the proper levels. • Shall communicate all suspicious play and activity of all patrons who are participating in defrauding DCR in a timely manner. • Shall assist the Security Department and Shift Manager in warning or ejecting persons from the Table Games who are causing a disturbance. • Shall attend all games protection education and other company directed training when it is deemed necessary by management. • Shall maintain accurate attendance records for all subordinates in an accurate and consistent manner. • Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times, while maintaining a professional work environment with supervisors and staff. • Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. • Attend all necessary training meetings. Evaluate employee performance and provide feedback to the Table Games Shift Manager. • Assist in other projects, as directed. • Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a daily/weekly schedule. • At all times acts as a role model and always presents oneself as a credit to Downstream Casino Resort and the Table Games Department. QUALIFICATIONS/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Must be a minimum of 18 years of age or older upon employment. • High school diploma or equivalent required. • Candidate shall preferably have at least three (2) years' experience as a full time Floor Supervisor, or Dual Rate Pit Manager, or a combination of both. • Candidate shall have at least three (3) years Table Games experience in all games offered at DCR. Games are BJ, MB and all carnival games. • Candidate shall have previous supervisory experience in order to effectively motivate and direct the work of other personnel. • Must possess excellent communication skills. • Must have the ability to deal effectively and interact well with all Guests and Employees. • Must have strong communication skills when dealing with other departments as it pertains to the Table Games Department. • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner according to DCR standards. • Must be able to obtain and maintain a valid gaming license. • Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues. • Employment is contingent upon a favorable outcome of a background investigation and drug screening. Physical Requirements and Work Environment Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • Must be able to stand for long periods, walk, and move through all areas of the casino. • Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, in all situations. • Physically mobile. • Respond to visual and oral cues. • Able to work in fast-paced stressful environment. • Able to lift up to 25 pounds and carry up to 15 pounds. • Able to bend, reach, twist, and grip items while working at assigned table. • Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees. • Operate in a mentally and physically stressful situation. The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.
May 16, 2024
Full time
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Shall be responsible for the accountability of the chips, cards, and all gaming equipment for each designated area by maintaining a proper log. • Shall evaluate and monitor the Table Games Dealers and Supervisors for efficiency while they are performing their daily job duties. The Pit Supervisor must ensure that all Pit Personnel are in compliance with Table Games Procedures and Internal Controls. • Shall specifically be in charge of the Table Games Supervisors/Dealers for Disciplinary actions, upward mobility recommendations and enforcement. • Shall monitor all Table fills/credit request. • Shall monitor cash and chip transactions between dealers and patrons and ensure that they are at the highest integrity at all times. • Shall monitor any and all unusual activity between Pit Personnel and patrons for possible collusion and relay such information to the proper levels. • Shall communicate all suspicious play and activity of all patrons who are participating in defrauding DCR in a timely manner. • Shall assist the Security Department and Shift Manager in warning or ejecting persons from the Table Games who are causing a disturbance. • Shall attend all games protection education and other company directed training when it is deemed necessary by management. • Shall maintain accurate attendance records for all subordinates in an accurate and consistent manner. • Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times, while maintaining a professional work environment with supervisors and staff. • Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. • Attend all necessary training meetings. Evaluate employee performance and provide feedback to the Table Games Shift Manager. • Assist in other projects, as directed. • Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a daily/weekly schedule. • At all times acts as a role model and always presents oneself as a credit to Downstream Casino Resort and the Table Games Department. QUALIFICATIONS/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Must be a minimum of 18 years of age or older upon employment. • High school diploma or equivalent required. • Candidate shall preferably have at least three (2) years' experience as a full time Floor Supervisor, or Dual Rate Pit Manager, or a combination of both. • Candidate shall have at least three (3) years Table Games experience in all games offered at DCR. Games are BJ, MB and all carnival games. • Candidate shall have previous supervisory experience in order to effectively motivate and direct the work of other personnel. • Must possess excellent communication skills. • Must have the ability to deal effectively and interact well with all Guests and Employees. • Must have strong communication skills when dealing with other departments as it pertains to the Table Games Department. • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner according to DCR standards. • Must be able to obtain and maintain a valid gaming license. • Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues. • Employment is contingent upon a favorable outcome of a background investigation and drug screening. Physical Requirements and Work Environment Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • Must be able to stand for long periods, walk, and move through all areas of the casino. • Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, in all situations. • Physically mobile. • Respond to visual and oral cues. • Able to work in fast-paced stressful environment. • Able to lift up to 25 pounds and carry up to 15 pounds. • Able to bend, reach, twist, and grip items while working at assigned table. • Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees. • Operate in a mentally and physically stressful situation. The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.
Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Kalispel Hospitality It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting. CORE VALUES We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities. Summary of Functions To lead and coordinate activities for the front of house of food & beverage outlets and to provide the guests with a great experience. Delivery of high-level guest service. Follow operational direction as set by the Venue Manager and Assistant Manager and support the service teams to deliver the level of service identified for their area. Essential Duties and Responsibilities Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures. Follows established work procedures and expedites the scope and the flow of work. Make staffing adjustments as necessary, based on the volume of business and budgeted labor percentages. Communicates with the Team Members through written and oral instructions. Communicate with the culinary staff daily, to ensure quality of the product and to foster a healthy relationship between kitchen(s) and service. Holds pre-shift line-ups or meetings with the Team Members to improve daily communication regarding, changes, specials, promotions, service steps etc. Assigns duties for opening and closing, and examines work for completion, neatness, and organization. Resolve any problems, which may occur during assigned shift (i.e. guest complaints, Team Member problems, etc.). Pass on to the Food and Beverage Manager any major incidents Promote positive customer relations through prompt, courteous and efficient service. Monitor customer satisfaction of food, service and ambiance. Responsible for cleanliness and sanitation throughout the outlet(s). Perform or assist team members in performing their duties and teach customer service skills. Document operational and physical deficiencies and pass on to the Venue Manager or the appropriate department for correction. Consistently fills out daily shift report detailing the events of your shift. Requisitions supplies and prepares inventories as requested. Ensure control/protection of company assets. Available and willing to work any changes in hours deemed necessary for Business Levels. Responsible for maintaining a consistent, regular good attendance record. May be required to be a panelist for the Internal Review Hearings. Ensures that highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner, and in accordance to NQ Casino's mission statement. This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned. Supervisory Responsibilities Directly supervise FOH Team Members. Carry out supervisory responsibilities in accordance with the organization's policies and procedures. Education High School diploma or GED. Experience Previous Food and Beverage supervisory experience necessary. Bartending abilities with emphasis on craft beer, mixology and wine service required Experience with computer-based POS system preferred. Skills Proficient in the use of Microsoft programs and other computer software. Ability to work with everyday mathematical concepts (Additions, subtractions, multiplications and percentages). Knowledge of procurement procedures and inventory systems. Ability to read and interpret documents such as safety rules and maintenance instructions and procedure manuals. Ability to prepare reports, correspondence, charts, layouts, forms, memoranda and other information and instructions. Ability to maintain effective working relationships with department heads and employees. Knowledge of a 24-hour, 7 day a week operation. Skill in solving practical problems and dealing with situations where only limited standardization exists. Excellent organizational, communication and interpersonal skills. Skill in identifying and resolving administrative problems under pressure conditions. Work nights, weekends and holidays as required. Other Requirements Available and willing to work nights, weekends and holidays as required. Ability to obtain and maintain a Tribal Work Permit. Valid driver's license (Must be in possession while operating a Tribal Vehicle). Washington State health card - By date of hire. Mandatory Alcohol Server Training (MAST) certification - 60 days from employment, or 1st class offered. Hepatitis A vaccination prior to first shift Physical Demands Requires the ability to lift and/or move objects weighing up to 65 pounds. Constantly requires the ability to give and receive detailed information through verbal communication. Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly. Constantly requires working with fingers rather than the whole hand or arm. Constantly requires repetitive movement of the wrists, hands and/or fingers. Often requires walking or moving about to accomplish tasks. Occasionally requires standing and/or sitting for sustained periods of time. Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms. Occasionally requires raising objects from a lower to a higher position or moving objects horizontally. Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Work Environment While performing the duties of this job, the employee is frequently exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.
May 15, 2024
Full time
Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Kalispel Hospitality It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting. CORE VALUES We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities. Summary of Functions To lead and coordinate activities for the front of house of food & beverage outlets and to provide the guests with a great experience. Delivery of high-level guest service. Follow operational direction as set by the Venue Manager and Assistant Manager and support the service teams to deliver the level of service identified for their area. Essential Duties and Responsibilities Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures. Follows established work procedures and expedites the scope and the flow of work. Make staffing adjustments as necessary, based on the volume of business and budgeted labor percentages. Communicates with the Team Members through written and oral instructions. Communicate with the culinary staff daily, to ensure quality of the product and to foster a healthy relationship between kitchen(s) and service. Holds pre-shift line-ups or meetings with the Team Members to improve daily communication regarding, changes, specials, promotions, service steps etc. Assigns duties for opening and closing, and examines work for completion, neatness, and organization. Resolve any problems, which may occur during assigned shift (i.e. guest complaints, Team Member problems, etc.). Pass on to the Food and Beverage Manager any major incidents Promote positive customer relations through prompt, courteous and efficient service. Monitor customer satisfaction of food, service and ambiance. Responsible for cleanliness and sanitation throughout the outlet(s). Perform or assist team members in performing their duties and teach customer service skills. Document operational and physical deficiencies and pass on to the Venue Manager or the appropriate department for correction. Consistently fills out daily shift report detailing the events of your shift. Requisitions supplies and prepares inventories as requested. Ensure control/protection of company assets. Available and willing to work any changes in hours deemed necessary for Business Levels. Responsible for maintaining a consistent, regular good attendance record. May be required to be a panelist for the Internal Review Hearings. Ensures that highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner, and in accordance to NQ Casino's mission statement. This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned. Supervisory Responsibilities Directly supervise FOH Team Members. Carry out supervisory responsibilities in accordance with the organization's policies and procedures. Education High School diploma or GED. Experience Previous Food and Beverage supervisory experience necessary. Bartending abilities with emphasis on craft beer, mixology and wine service required Experience with computer-based POS system preferred. Skills Proficient in the use of Microsoft programs and other computer software. Ability to work with everyday mathematical concepts (Additions, subtractions, multiplications and percentages). Knowledge of procurement procedures and inventory systems. Ability to read and interpret documents such as safety rules and maintenance instructions and procedure manuals. Ability to prepare reports, correspondence, charts, layouts, forms, memoranda and other information and instructions. Ability to maintain effective working relationships with department heads and employees. Knowledge of a 24-hour, 7 day a week operation. Skill in solving practical problems and dealing with situations where only limited standardization exists. Excellent organizational, communication and interpersonal skills. Skill in identifying and resolving administrative problems under pressure conditions. Work nights, weekends and holidays as required. Other Requirements Available and willing to work nights, weekends and holidays as required. Ability to obtain and maintain a Tribal Work Permit. Valid driver's license (Must be in possession while operating a Tribal Vehicle). Washington State health card - By date of hire. Mandatory Alcohol Server Training (MAST) certification - 60 days from employment, or 1st class offered. Hepatitis A vaccination prior to first shift Physical Demands Requires the ability to lift and/or move objects weighing up to 65 pounds. Constantly requires the ability to give and receive detailed information through verbal communication. Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly. Constantly requires working with fingers rather than the whole hand or arm. Constantly requires repetitive movement of the wrists, hands and/or fingers. Often requires walking or moving about to accomplish tasks. Occasionally requires standing and/or sitting for sustained periods of time. Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms. Occasionally requires raising objects from a lower to a higher position or moving objects horizontally. Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Work Environment While performing the duties of this job, the employee is frequently exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.
Oversees the daily operations & employee performance in assigned venue. Principal Duties & Responsibilities: Enforces performance standards, policies and procedures as they relate to the venue operations. Ensures smooth and efficient operations on a continual basis. Ensures compliance with all health and safety standards and regulations, as well as all applicable ABC, federal, state and local laws and ordinances. Assists the venue manager with scheduling employees and ensuring correct staffing levels and adjustments are made in accordance with business needs. Ensures that food is prepared on a daily basis in accordance with specifications and to meet business needs. Provides input to the venue manager concerning operational deficiencies and areas in need of improvement. Monitors job performance of venue employees and provides feedback on same to aid employees in developing and enhancing skills. Listens to, evaluates, and handles guest complaints in a courteous, professional manner. Reviews and make recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate employees in a fair and equitable manner. Serves as Restaurant Manager in the absence of the venue manager. Supervises employees in assigned venue. Ensures all disciplinary actions abide by guidelines set forth by Human Resources. Maintains knowledge of property information, including memorabilia. Supervises all food venue Hard Rockers. Other Duties & Responsibilities: Upholds the Mission Statement - We create authentic experiences that rock. Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors. Lives by the Hard Rock Values! Attends BEO Meetings weekly, Keep all BEO updated. Ensures grats for wait staff is completed on time and within guide lines. Assists with set up and break down of functions. Completes floor plans for banquets and contract labor to perform set up and break down task. Maintains banquet store rooms to be kept clean and organized. Maintains proper pars and inventories on small wares, china, glass and sliver ware assure equipment is in good working order. Surveys guest operating supplies on hand to include paper goods and plastic wares. Maintains banquet service manual. Ensures all linens are ordered for events. Ensures training is conducted for all service personnel to include service standards, wine training and cash handling policies make sure there are read and sign forms on file. Maintains and updates service standards manual and assure it is used. Knowledge, Skills, and Abilities Required: A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position. B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc. C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.) High School diploma general education (GED). Associate's degree from a two year college; or three to five years restaurant experience, with progressive supervisory experience; or equivalent combination of education and experience. Two to four years experience in a gaming or hospitality F&B operation preferred. Previous cash handling experience required. Must be very detailed oriented. Must have basic computer experience, including casino systems, timekeeping systems, and Microsoft applications. Data entry skills preferred. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Must project a professional and positive image. Must have a high level of energy Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Must be able to communicate clearly and effectively with all Hard Rockers and guests. Must have basic computer skills, including casino systems and Microsoft applications. Ability to work a flexible schedule which includes weekends and holidays. Training All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention Cybersecurity Awareness for the Workplace General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction Overview Title 31 SAR Incident Reporting Awareness Training PCI Credit Card Fraud Prevention Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments Working Conditions Physical Demands How Often Environmental Conditions How Often Standing F Extreme Cold O Walking F Extreme Heat O Sitting F Temperature Changes O Lifting F Wet O Carrying F Humid O Pushing F Noise O Pulling F Vibration O Climbing F Hazards R Balancing F Atmospheric Conditions R Stooping F Cigarette Smoke R Kneeling F Crouching F Crawling F Reaching F Handling F Grasping F Feeling F Talking F Hearing F Repetitive Motions F Eye/Hand/Foot Coordination F C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _ Little physical effort _ Light work _ Medium work _X Heavy work _ Very heavy work
May 15, 2024
Full time
Oversees the daily operations & employee performance in assigned venue. Principal Duties & Responsibilities: Enforces performance standards, policies and procedures as they relate to the venue operations. Ensures smooth and efficient operations on a continual basis. Ensures compliance with all health and safety standards and regulations, as well as all applicable ABC, federal, state and local laws and ordinances. Assists the venue manager with scheduling employees and ensuring correct staffing levels and adjustments are made in accordance with business needs. Ensures that food is prepared on a daily basis in accordance with specifications and to meet business needs. Provides input to the venue manager concerning operational deficiencies and areas in need of improvement. Monitors job performance of venue employees and provides feedback on same to aid employees in developing and enhancing skills. Listens to, evaluates, and handles guest complaints in a courteous, professional manner. Reviews and make recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate employees in a fair and equitable manner. Serves as Restaurant Manager in the absence of the venue manager. Supervises employees in assigned venue. Ensures all disciplinary actions abide by guidelines set forth by Human Resources. Maintains knowledge of property information, including memorabilia. Supervises all food venue Hard Rockers. Other Duties & Responsibilities: Upholds the Mission Statement - We create authentic experiences that rock. Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors. Lives by the Hard Rock Values! Attends BEO Meetings weekly, Keep all BEO updated. Ensures grats for wait staff is completed on time and within guide lines. Assists with set up and break down of functions. Completes floor plans for banquets and contract labor to perform set up and break down task. Maintains banquet store rooms to be kept clean and organized. Maintains proper pars and inventories on small wares, china, glass and sliver ware assure equipment is in good working order. Surveys guest operating supplies on hand to include paper goods and plastic wares. Maintains banquet service manual. Ensures all linens are ordered for events. Ensures training is conducted for all service personnel to include service standards, wine training and cash handling policies make sure there are read and sign forms on file. Maintains and updates service standards manual and assure it is used. Knowledge, Skills, and Abilities Required: A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position. B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc. C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.) High School diploma general education (GED). Associate's degree from a two year college; or three to five years restaurant experience, with progressive supervisory experience; or equivalent combination of education and experience. Two to four years experience in a gaming or hospitality F&B operation preferred. Previous cash handling experience required. Must be very detailed oriented. Must have basic computer experience, including casino systems, timekeeping systems, and Microsoft applications. Data entry skills preferred. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Must project a professional and positive image. Must have a high level of energy Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Must be able to communicate clearly and effectively with all Hard Rockers and guests. Must have basic computer skills, including casino systems and Microsoft applications. Ability to work a flexible schedule which includes weekends and holidays. Training All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention Cybersecurity Awareness for the Workplace General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction Overview Title 31 SAR Incident Reporting Awareness Training PCI Credit Card Fraud Prevention Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments Working Conditions Physical Demands How Often Environmental Conditions How Often Standing F Extreme Cold O Walking F Extreme Heat O Sitting F Temperature Changes O Lifting F Wet O Carrying F Humid O Pushing F Noise O Pulling F Vibration O Climbing F Hazards R Balancing F Atmospheric Conditions R Stooping F Cigarette Smoke R Kneeling F Crouching F Crawling F Reaching F Handling F Grasping F Feeling F Talking F Hearing F Repetitive Motions F Eye/Hand/Foot Coordination F C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _ Little physical effort _ Light work _ Medium work _X Heavy work _ Very heavy work
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. ONE YEAR HOTEL NIGHT AUDIT AGENT EXPERIENCE IS REQUIRED Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our Brandon, FL hotel provides a location minutes away from the bustle of downtown Tampa. Our complimentary amenities include WiFi, a hot full breakfast, complimentary evening social from Monday to Thursday, and a grocery shopping service. Visitors can get carried away at some of Tampa's most sought-after entertainment and destination venues such as Busch Gardens Tampa, located just 15 miles from our hotel. Additional nearby attractions include Topgolf Tampa, Bass Pro Shops, the Port of Tampa, Florida State Fairgrounds, Hard Rock Casino Tampa, Lowry Zoo, and Ybor City. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
May 25, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. ONE YEAR HOTEL NIGHT AUDIT AGENT EXPERIENCE IS REQUIRED Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our Brandon, FL hotel provides a location minutes away from the bustle of downtown Tampa. Our complimentary amenities include WiFi, a hot full breakfast, complimentary evening social from Monday to Thursday, and a grocery shopping service. Visitors can get carried away at some of Tampa's most sought-after entertainment and destination venues such as Busch Gardens Tampa, located just 15 miles from our hotel. Additional nearby attractions include Topgolf Tampa, Bass Pro Shops, the Port of Tampa, Florida State Fairgrounds, Hard Rock Casino Tampa, Lowry Zoo, and Ybor City. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s). Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Describes all items in the menu including beverages and specials. Greets guest, take drink order and check I.D(s) for alcoholic beverage orders. Takes guest order accurately. Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on. Removes used, finished drinking ware. Checks with customers to ensure satisfaction. Prepares itemized guest ticket for final processing. Completes shift opening and closing side work as assigned. Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager. Performs par checks on supplies and reports any replenishment of supplies necessary. Maintains a clean work area. Assists Greeter/Cashier by seating guests when necessary. Assists with bringing food to buffet line when necessary. Assists other departments when necessary. Any other duties as assigned. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: Team Member Signature
May 25, 2024
Full time
Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s). Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Describes all items in the menu including beverages and specials. Greets guest, take drink order and check I.D(s) for alcoholic beverage orders. Takes guest order accurately. Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on. Removes used, finished drinking ware. Checks with customers to ensure satisfaction. Prepares itemized guest ticket for final processing. Completes shift opening and closing side work as assigned. Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager. Performs par checks on supplies and reports any replenishment of supplies necessary. Maintains a clean work area. Assists Greeter/Cashier by seating guests when necessary. Assists with bringing food to buffet line when necessary. Assists other departments when necessary. Any other duties as assigned. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: Team Member Signature
Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: As the Casino Executive Chef, you'll be the culinary maestro behind our food production and utilities. Your creative flair, leadership skills, and commitment to quality will set the stage for unforgettable dining moments. From banquets to our sports bar, you'll orchestrate a symphony of flavors that keeps our guests coming back for more! Essential Duties and Responsibilities: Food Preparation and Production: Whip up tantalizing dishes, infusing each plate with flair and flavor. Collaborate with our talented culinary team to create innovative menu items that surprise and delight. Introduce new culinary techniques that elevate our offerings and keep our guests guessing. Cost Management: Help establish food waste and food costs, ensuring we maintain profitability without compromising quality. Review and analyze operational costs weekly, monthly, and quarterly, making data-driven decisions. Department Knowledge: Dive into our Department Operations Manual like a culinary detective, mastering every detail of our Food and Beverage Department. Stay informed about industry trends, ensuring we stay ahead of the culinary curve. Team Leadership: Hire and train kitchen staff, nurturing their talents and fostering a collaborative environment. Expedite orders to maintain a seamless flow of dishes, keeping our hungry guests satisfied. Set item pricing in collaboration with the Food & Beverage Manager, balancing value and taste. Safety and Sanitation: Maintain impeccable health, safety, and sanitation standards in the kitchen. Enforce best practices for food handling, cleanliness, and kitchen maintenance. Ensure our team rocks the proper department uniform, looking sharp and ready to impress. Staff Supervision: Oversee all food venues, from the bustling kitchen to the elegant dining areas. Approve opening and closing duties for line staff, ensuring smooth operations. Be the culinary captain who steers our ship toward culinary excellence. Attendance and Compliance: Meet company attendance requirements because our guests deserve consistency. Comply with all Iowa Health Regulations and any other local, state, or federal guidelines. Show up with passion, creativity, and a dash of casino magic! Conduct regular performance evaluations, provide feedback, and support professional development. Supervisory Responsibilities: Culinary team Qualifications and Requirements: To satisfactorily perform this job, the employee must be able to perform all essential duties listed above, with or without reasonable accommodation. Servsafe certification required. Position Experience: Hotel/restaurant management experience preferred. Supervisory experience and/or Associates degree preferred. National Career Readiness Certificate (NCRC) is desirable. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: While performing the duties of this job, the employee is regularly required to bend, walk and stand for periods of time. Required to periodically lift 50 pounds in the course of food preparation using proper equipment. The employee is frequently exposed to cold temperatures and vibrations. Requires working within freezers, walk in coolers, and air conditioning. The noise level in the work environment is usually moderately loud. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
May 23, 2024
Full time
Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: As the Casino Executive Chef, you'll be the culinary maestro behind our food production and utilities. Your creative flair, leadership skills, and commitment to quality will set the stage for unforgettable dining moments. From banquets to our sports bar, you'll orchestrate a symphony of flavors that keeps our guests coming back for more! Essential Duties and Responsibilities: Food Preparation and Production: Whip up tantalizing dishes, infusing each plate with flair and flavor. Collaborate with our talented culinary team to create innovative menu items that surprise and delight. Introduce new culinary techniques that elevate our offerings and keep our guests guessing. Cost Management: Help establish food waste and food costs, ensuring we maintain profitability without compromising quality. Review and analyze operational costs weekly, monthly, and quarterly, making data-driven decisions. Department Knowledge: Dive into our Department Operations Manual like a culinary detective, mastering every detail of our Food and Beverage Department. Stay informed about industry trends, ensuring we stay ahead of the culinary curve. Team Leadership: Hire and train kitchen staff, nurturing their talents and fostering a collaborative environment. Expedite orders to maintain a seamless flow of dishes, keeping our hungry guests satisfied. Set item pricing in collaboration with the Food & Beverage Manager, balancing value and taste. Safety and Sanitation: Maintain impeccable health, safety, and sanitation standards in the kitchen. Enforce best practices for food handling, cleanliness, and kitchen maintenance. Ensure our team rocks the proper department uniform, looking sharp and ready to impress. Staff Supervision: Oversee all food venues, from the bustling kitchen to the elegant dining areas. Approve opening and closing duties for line staff, ensuring smooth operations. Be the culinary captain who steers our ship toward culinary excellence. Attendance and Compliance: Meet company attendance requirements because our guests deserve consistency. Comply with all Iowa Health Regulations and any other local, state, or federal guidelines. Show up with passion, creativity, and a dash of casino magic! Conduct regular performance evaluations, provide feedback, and support professional development. Supervisory Responsibilities: Culinary team Qualifications and Requirements: To satisfactorily perform this job, the employee must be able to perform all essential duties listed above, with or without reasonable accommodation. Servsafe certification required. Position Experience: Hotel/restaurant management experience preferred. Supervisory experience and/or Associates degree preferred. National Career Readiness Certificate (NCRC) is desirable. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: While performing the duties of this job, the employee is regularly required to bend, walk and stand for periods of time. Required to periodically lift 50 pounds in the course of food preparation using proper equipment. The employee is frequently exposed to cold temperatures and vibrations. Requires working within freezers, walk in coolers, and air conditioning. The noise level in the work environment is usually moderately loud. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
Caesars Entertainment Corporation
Bossier City, Louisiana
Job Summary Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required. GENERAL REQUIREMENTS: Must be able to obtain Bossier ABO High school diploma or GED required. Skilled in basic math in order to count money and present change correctly. Knowledge of guest charge procedures. Must possess excellent customer service and communication skills. Able to work at a fast pace in mentally and physically stressful situations. Knowledgeable of or able to learn tray service, cocktail ingredients. Available to work required schedule which may include nights, weekends, holidays and overtime. Must be able to read, write, speak and understand English. Essential Job Functions: Ensures player satisfaction at all times. Provides personalized service and uses guest name. Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. Actively promotes casino events and programs. Works closely with Total Rewards to promote new card sign ups and relay benefits. Provides fast, friendly, professional beverage service to casino guests. Supplements tray with extra product to provide immediate or interim guest satisfaction. Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Handles money according to departmental procedure. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. Maintains a clean and stocked workstation. Clears empty glasses from work station/area. Services guests according to the company standard sequence of service. DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: Able to respond to visual and auditory cues. Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.). Able to walk at least 2 miles during shift. Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts. WORK ENVIRONMENT: Able to work in areas containing secondhand smoke, high noise levels and bright lights. Able to work at a fast pace in often crowded/noisy environment. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
May 20, 2024
Full time
Job Summary Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required. GENERAL REQUIREMENTS: Must be able to obtain Bossier ABO High school diploma or GED required. Skilled in basic math in order to count money and present change correctly. Knowledge of guest charge procedures. Must possess excellent customer service and communication skills. Able to work at a fast pace in mentally and physically stressful situations. Knowledgeable of or able to learn tray service, cocktail ingredients. Available to work required schedule which may include nights, weekends, holidays and overtime. Must be able to read, write, speak and understand English. Essential Job Functions: Ensures player satisfaction at all times. Provides personalized service and uses guest name. Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. Actively promotes casino events and programs. Works closely with Total Rewards to promote new card sign ups and relay benefits. Provides fast, friendly, professional beverage service to casino guests. Supplements tray with extra product to provide immediate or interim guest satisfaction. Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. Handles money according to departmental procedure. Maintains a general knowledge of alcohol by brand and cocktails by ingredients. Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. Maintains a clean and stocked workstation. Clears empty glasses from work station/area. Services guests according to the company standard sequence of service. DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL: Able to respond to visual and auditory cues. Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.). Able to walk at least 2 miles during shift. Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts. WORK ENVIRONMENT: Able to work in areas containing secondhand smoke, high noise levels and bright lights. Able to work at a fast pace in often crowded/noisy environment. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Job Type Full-time, Part-time Description PAY: $12.00 TO $14.00 PER HOUR ALL FULL TIME POSITIONS: Your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, $140.00 Employee plus family. FUNCTIONS STATEMENT: The Food and Beverage Utility Worker is or could be a trainee position with the purpose of the Incumbent being promoted into other higher-level positions within the Food and Beverage Department. May work in either Bar or Kitchen or both. MAJOR DUTIES: Accurately take supply orders. Responsible for daily supplying and stocking the lounge and service bar on demand. Assist the Bartender in keeping the bar and pantry clean and organized. Provide wait service to the Cocktail Waitresses. Refill condiments containers. Clean serving trays and all equipment used. Responsible for delivering and maintaining Lounge and Casino Service bar in a stocked manner as instructed by the Bartender. Responsible for moving and stocking large cases and kegs. Responsible for filling ice bins as needed. Assume duties of Bartender and Cocktail Waitresses during their breaks. Replace bottles, juices, and beer kegs on "Easy System" (An online method) if available. Empty garbage and mop floors. Maintains equipment and kitchen cleanliness, i.e., pots, pans, ranges, floors, walls, shelving. Assist Cook or Chef in food preparation. Learn kitchen layout, production, and storage areas. Perform regularly scheduled condenser and coil cleaning of all cooling equipment in the kitchen. Report any equipment concerns, unusual noises, leaks or conditions. Perform minor repairs throughout the kitchen. Perform proper receiving, thawing and storage routines. Keep food preparation areas clean. Assist in receiving and storing food deliveries. Demonstrate proper use of dry and liquid measures and scales. Practice standards of proper raw products handling and preparation for production. Measure and mix ingredients according to recipe, using a variety of kitchen utensils and equipment when assisting Cook and Chef with food preparation. Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator. Attend all meetings and training sessions as required. Ensure the safety and security of team members and customers. Provide friendly and courteous customer service. Perform other duties and projects as required by management. NOTE: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be construed as an all-inclusive list of the duties, knowledge, skills, abilities, and other characteristics of an employee in this position. Requirements FACTOR 1: KNOWLEDGE REQUIRED BY THE POSITION Knowledge of Public Health prescribed methods of hand washing techniques. Knowledge of courteous, appropriate, and inappropriate greeting techniques. Knowledge of what constitutes "undue familiarity" with guests and customers. Knowledge of infection control factors. Ability to read, write and interpret simple instructions. Knowledge of how to operate all bar equipment. Knowledge of Alcoholic Beverage Control laws and regulations gaming laws. Knowledge of sanitation and health department regulations for safe handling alcohol. Knowledge of CO2 gauges hoses and tanks. FACTOR 2: SUPERVISORY CONTROLS The incumbent is under the direct and close supervision of the Bartender or Chef. The supervisor assigns work, advises on changes in procedures and is available in the immediate area for assistance when needed, routine work performed independently. FACTOR 4: GUIDELINES Written and oral guides provide specific instructions for doing the work. Most instructions are easily memorized and require little interpretation. FACTOR 4: COMPLEXITY The complexity level ranges from a low level to a medium level that involves tracking stock usage history, ordering, and stocking as needed. FACTOR 5: SCOPE AND EFFECT The primary purpose is to keep the bar stocked with an inventory that minimizes confusion, breakage, and waste. This work contributes to the satisfaction of the customer and promotes a positive image for the Citizen Potawatomi Nation as a successful entrepreneur. FACTOR 6: PERSONAL CONTACTS Contacts are on a face-to-face basis with guests and customers, fellow employees, and management. FACTOR 7: PURPOSE OF CONTACTS The purpose of the contracts is to create a satisfied customer so as to encourage a high level of customer returns. FACTOR 8: PHYSICAL DEMANDS Sitting or standing for long periods of time. Bending, stooping, kneeling, repetitive motions. Frequent lifting up to 70 lbs. FACTOR 9: Work Environment Normal lounge and bar environment. MINIMUM QUALIFICATIONS FOR CONSIDERATION: Must have a High School diploma or GED equivalent. Must have good verbal and writing skills, basic math, and cash handling skills. Ability to work any shift, start time, weekends, and holidays. Six months experience working in Beverage Service Industry.
May 19, 2024
Full time
Job Type Full-time, Part-time Description PAY: $12.00 TO $14.00 PER HOUR ALL FULL TIME POSITIONS: Your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, $140.00 Employee plus family. FUNCTIONS STATEMENT: The Food and Beverage Utility Worker is or could be a trainee position with the purpose of the Incumbent being promoted into other higher-level positions within the Food and Beverage Department. May work in either Bar or Kitchen or both. MAJOR DUTIES: Accurately take supply orders. Responsible for daily supplying and stocking the lounge and service bar on demand. Assist the Bartender in keeping the bar and pantry clean and organized. Provide wait service to the Cocktail Waitresses. Refill condiments containers. Clean serving trays and all equipment used. Responsible for delivering and maintaining Lounge and Casino Service bar in a stocked manner as instructed by the Bartender. Responsible for moving and stocking large cases and kegs. Responsible for filling ice bins as needed. Assume duties of Bartender and Cocktail Waitresses during their breaks. Replace bottles, juices, and beer kegs on "Easy System" (An online method) if available. Empty garbage and mop floors. Maintains equipment and kitchen cleanliness, i.e., pots, pans, ranges, floors, walls, shelving. Assist Cook or Chef in food preparation. Learn kitchen layout, production, and storage areas. Perform regularly scheduled condenser and coil cleaning of all cooling equipment in the kitchen. Report any equipment concerns, unusual noises, leaks or conditions. Perform minor repairs throughout the kitchen. Perform proper receiving, thawing and storage routines. Keep food preparation areas clean. Assist in receiving and storing food deliveries. Demonstrate proper use of dry and liquid measures and scales. Practice standards of proper raw products handling and preparation for production. Measure and mix ingredients according to recipe, using a variety of kitchen utensils and equipment when assisting Cook and Chef with food preparation. Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator. Attend all meetings and training sessions as required. Ensure the safety and security of team members and customers. Provide friendly and courteous customer service. Perform other duties and projects as required by management. NOTE: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be construed as an all-inclusive list of the duties, knowledge, skills, abilities, and other characteristics of an employee in this position. Requirements FACTOR 1: KNOWLEDGE REQUIRED BY THE POSITION Knowledge of Public Health prescribed methods of hand washing techniques. Knowledge of courteous, appropriate, and inappropriate greeting techniques. Knowledge of what constitutes "undue familiarity" with guests and customers. Knowledge of infection control factors. Ability to read, write and interpret simple instructions. Knowledge of how to operate all bar equipment. Knowledge of Alcoholic Beverage Control laws and regulations gaming laws. Knowledge of sanitation and health department regulations for safe handling alcohol. Knowledge of CO2 gauges hoses and tanks. FACTOR 2: SUPERVISORY CONTROLS The incumbent is under the direct and close supervision of the Bartender or Chef. The supervisor assigns work, advises on changes in procedures and is available in the immediate area for assistance when needed, routine work performed independently. FACTOR 4: GUIDELINES Written and oral guides provide specific instructions for doing the work. Most instructions are easily memorized and require little interpretation. FACTOR 4: COMPLEXITY The complexity level ranges from a low level to a medium level that involves tracking stock usage history, ordering, and stocking as needed. FACTOR 5: SCOPE AND EFFECT The primary purpose is to keep the bar stocked with an inventory that minimizes confusion, breakage, and waste. This work contributes to the satisfaction of the customer and promotes a positive image for the Citizen Potawatomi Nation as a successful entrepreneur. FACTOR 6: PERSONAL CONTACTS Contacts are on a face-to-face basis with guests and customers, fellow employees, and management. FACTOR 7: PURPOSE OF CONTACTS The purpose of the contracts is to create a satisfied customer so as to encourage a high level of customer returns. FACTOR 8: PHYSICAL DEMANDS Sitting or standing for long periods of time. Bending, stooping, kneeling, repetitive motions. Frequent lifting up to 70 lbs. FACTOR 9: Work Environment Normal lounge and bar environment. MINIMUM QUALIFICATIONS FOR CONSIDERATION: Must have a High School diploma or GED equivalent. Must have good verbal and writing skills, basic math, and cash handling skills. Ability to work any shift, start time, weekends, and holidays. Six months experience working in Beverage Service Industry.
Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Facilities Shift Supervisor, the incumbent installs, repairs and maintains carpet and tile areas in all areas of the Hard Rock Facility. Duties include but not limited to: Essential Job Functions: Must adhere to Seminole Tribe's Policies and Procedures. Applies and or repairs all types of carpets and tile to walls, floors, ceilings and promenade roof decks. Walks all carpeted areas of Casino floor as well as public spaces and restrooms daily to develop repair lists to enter into Synergy Measures, cuts carpets and tiles, uses tile saws, edging tools, grout removal tools, carpet iron's and cutters Spreads and levels adhesive and plaster bases as appropriate, can level surfaces to accept new flooring. Inspects and monitors surfaces to identify location and causes of cracks or other defects and reports to supervisor. Maintains and repairs tools and equipment as necessary; monitors inventory of supplies. Interfaces and coordinates with internal departments to schedule installations and repairs so as to cause minimal business interruption. Assists in estimating material costs and labor hours needed to complete assigned jobs; maintains required records on selected projects as assigned. Examines blueprints, measures and marks surfaces to be covered and lays out work. Always promotes positive public/employee relations at all times. Always maintains a clean, safe, hazard-free work environment within area of responsibility. Always performs all other related and compatible duties as assigned. Perform other duties as assigned. Qualifications High School diploma or trade school certificate required as well as a minimum of three (3) years of related experience or an equivalent combination of education and/or experience. Work Environment: While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen DisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 19, 2024
Full time
Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Facilities Shift Supervisor, the incumbent installs, repairs and maintains carpet and tile areas in all areas of the Hard Rock Facility. Duties include but not limited to: Essential Job Functions: Must adhere to Seminole Tribe's Policies and Procedures. Applies and or repairs all types of carpets and tile to walls, floors, ceilings and promenade roof decks. Walks all carpeted areas of Casino floor as well as public spaces and restrooms daily to develop repair lists to enter into Synergy Measures, cuts carpets and tiles, uses tile saws, edging tools, grout removal tools, carpet iron's and cutters Spreads and levels adhesive and plaster bases as appropriate, can level surfaces to accept new flooring. Inspects and monitors surfaces to identify location and causes of cracks or other defects and reports to supervisor. Maintains and repairs tools and equipment as necessary; monitors inventory of supplies. Interfaces and coordinates with internal departments to schedule installations and repairs so as to cause minimal business interruption. Assists in estimating material costs and labor hours needed to complete assigned jobs; maintains required records on selected projects as assigned. Examines blueprints, measures and marks surfaces to be covered and lays out work. Always promotes positive public/employee relations at all times. Always maintains a clean, safe, hazard-free work environment within area of responsibility. Always performs all other related and compatible duties as assigned. Perform other duties as assigned. Qualifications High School diploma or trade school certificate required as well as a minimum of three (3) years of related experience or an equivalent combination of education and/or experience. Work Environment: While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen DisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Under the direction of the Manager, Assistant Manager(s) and/or Supervisor(s), incumbent serves food and beverage to restaurant guests ensuring a positive dining experience. ESSENTIAL JOB FUNCTIONS : Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Take guest orders, serve food and drinks and collect various forms of payment in a courteous and efficient manner and according to restaurant standards of service. Adhere to state liquor laws in accordance to TIPS training guidelines. Perform regular running and closing duties, including side work, set up, maintaining station cleanliness and end of shift tasks. Keep server station clean at all times. Adhere to beverage control procedures. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Promote positive guest/employee relations. Perform other assignments as assigned. High School Diploma or equivalent is preferred with a minimum of one (1) year serving experience in a high volume casual dining environment. Must be eighteen (18) years of age. WORK ENVIRONMENT : May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 19, 2024
Full time
About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Under the direction of the Manager, Assistant Manager(s) and/or Supervisor(s), incumbent serves food and beverage to restaurant guests ensuring a positive dining experience. ESSENTIAL JOB FUNCTIONS : Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Take guest orders, serve food and drinks and collect various forms of payment in a courteous and efficient manner and according to restaurant standards of service. Adhere to state liquor laws in accordance to TIPS training guidelines. Perform regular running and closing duties, including side work, set up, maintaining station cleanliness and end of shift tasks. Keep server station clean at all times. Adhere to beverage control procedures. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Promote positive guest/employee relations. Perform other assignments as assigned. High School Diploma or equivalent is preferred with a minimum of one (1) year serving experience in a high volume casual dining environment. Must be eighteen (18) years of age. WORK ENVIRONMENT : May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Manager, Assistant Manager(s) and/or Supervisor(s), incumbent serves food and beverage to restaurant guests ensuring a positive dining experience. ESSENTIAL JOB FUNCTIONS: Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Take guest orders, serve food and drinks and collect various forms of payment in a courteous and efficient manner and according to restaurant standards of service. Adhere to state liquor laws in accordance to TIPS training guidelines. Perform regular running and closing duties, including side work, set up, maintaining station cleanliness and end of shift tasks. Keep server station clean at all times. Adhere to beverage control procedures. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Promote positive guest/employee relations. Perform other assignments as assigned. Qualifications High School Diploma or equivalent is preferred with a minimum of one (1) year serving experience in a high volume casual dining environment. Must be eighteen (18) years of age. WORK ENVIRONMENT: May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 19, 2024
Full time
Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Manager, Assistant Manager(s) and/or Supervisor(s), incumbent serves food and beverage to restaurant guests ensuring a positive dining experience. ESSENTIAL JOB FUNCTIONS: Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Take guest orders, serve food and drinks and collect various forms of payment in a courteous and efficient manner and according to restaurant standards of service. Adhere to state liquor laws in accordance to TIPS training guidelines. Perform regular running and closing duties, including side work, set up, maintaining station cleanliness and end of shift tasks. Keep server station clean at all times. Adhere to beverage control procedures. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Promote positive guest/employee relations. Perform other assignments as assigned. Qualifications High School Diploma or equivalent is preferred with a minimum of one (1) year serving experience in a high volume casual dining environment. Must be eighteen (18) years of age. WORK ENVIRONMENT: May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore. Our Commitment to Service: We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Appearance: How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than inch in length or mustaches that extend past inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments. JOB DESCRIPTION The Poker Floor Supervisor is responsible for implementing procedures, monitoring performance of personnel to ensure smooth and efficient gaming operations in accordance with the Seminole Gaming Enterprise's internal controls and the rules and procedures of the appropriate games. Essential duties include, but are not limited to: Oversees the operations and conduct of Poker games and makes table decisions as necessary Prepares and submits player rating information Maintains a clean, safe, hazard-free work environment within area of responsibility Performs all other related and compatible duties as assigned Controls the games while assuring the Seminole Hard Rock Hotel & Casino's rules and regulations are followed Promotes positive customer relations, answers questions on Poker Room rules and regulations, remains abreast of entertainment and other general information Resolves customer disputes or refers them to the Poker Room Shift Manager as deemed appropriate Assures overall cleanliness and comfort level of assigned area Performs all other duties as assigned High school diploma or general education degree (GED) is required Past employment experience as a Poker Floor Supervisor or Dual-Rate Poker Dealer/Floor Supervisor required Must possess organizational and interpersonal skills as well as a team oriented attitude Must be willing and available to change shift days off and/or start time immediately upon effective date of employment/promotion Must present professional image of excitement, enthusiasm, and outgoing personality while being able to project a professional image Ability to deliver a service level which creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organization goals Work Environment: Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. Position requires employees to regularly use hands to handle or feel; and talk or hear Position requires ability to stand and walk for long periods of time Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception. While performing the duties of this job, the employee must be able to respond to visual and aural cues. Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Employment Process: Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 19, 2024
Full time
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore. Our Commitment to Service: We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Appearance: How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than inch in length or mustaches that extend past inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments. JOB DESCRIPTION The Poker Floor Supervisor is responsible for implementing procedures, monitoring performance of personnel to ensure smooth and efficient gaming operations in accordance with the Seminole Gaming Enterprise's internal controls and the rules and procedures of the appropriate games. Essential duties include, but are not limited to: Oversees the operations and conduct of Poker games and makes table decisions as necessary Prepares and submits player rating information Maintains a clean, safe, hazard-free work environment within area of responsibility Performs all other related and compatible duties as assigned Controls the games while assuring the Seminole Hard Rock Hotel & Casino's rules and regulations are followed Promotes positive customer relations, answers questions on Poker Room rules and regulations, remains abreast of entertainment and other general information Resolves customer disputes or refers them to the Poker Room Shift Manager as deemed appropriate Assures overall cleanliness and comfort level of assigned area Performs all other duties as assigned High school diploma or general education degree (GED) is required Past employment experience as a Poker Floor Supervisor or Dual-Rate Poker Dealer/Floor Supervisor required Must possess organizational and interpersonal skills as well as a team oriented attitude Must be willing and available to change shift days off and/or start time immediately upon effective date of employment/promotion Must present professional image of excitement, enthusiasm, and outgoing personality while being able to project a professional image Ability to deliver a service level which creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organization goals Work Environment: Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. Position requires employees to regularly use hands to handle or feel; and talk or hear Position requires ability to stand and walk for long periods of time Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception. While performing the duties of this job, the employee must be able to respond to visual and aural cues. Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Employment Process: Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The Opportunity Delaware North Sportservice is searching for seasonal Commissary Porters to join our team at Xfinity Center in Mansfield, Massachusetts. As a Commissary Porter, you will be responsible for maintaining inventory and delivering product orders to various outlets within the venue. If you thrive on excitement and want your workday to fly by, apply now to join the game day action. Pay $17.00 - $17.00 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Responsibilities Receives transfers or products and/or merchandise to and from the concession stands. Responsible for receiving products and merchandise, checking for quality and damages to items, and the proper storage of the delivered products and merchandise. Responsible for operating equipment such as pallet jacks, etc. Performs physical inventory as needed. Responsible for setting up, stocking, and maintaining concession stands. Ensures security of company assets. Other duties and tasks as assigned by Concessions Manager and/or Concessions Supervisors as assigned. Qualifications Must be 18 years of age. Must be able to follow basic safety procedures and precautions due to physical risks. Demonstrates interpersonal and communication skills, both written and verbal. Basic math and counting skills required. Must be available to work some days, nights, and weekends. Physical Requirements Ability to lift up to 165 pounds Ability to pull heavy carts of stock Frequent standing, walking, bending, lifting and reaching Exposure to moderate to high environmental noise levels during busy times. Able to work outside in all weather conditions including rain, wind, heat and cold. Shift Details Day shift Evening shift Holidays Monday to Friday Weekends Event based Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
May 18, 2024
Full time
The Opportunity Delaware North Sportservice is searching for seasonal Commissary Porters to join our team at Xfinity Center in Mansfield, Massachusetts. As a Commissary Porter, you will be responsible for maintaining inventory and delivering product orders to various outlets within the venue. If you thrive on excitement and want your workday to fly by, apply now to join the game day action. Pay $17.00 - $17.00 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Responsibilities Receives transfers or products and/or merchandise to and from the concession stands. Responsible for receiving products and merchandise, checking for quality and damages to items, and the proper storage of the delivered products and merchandise. Responsible for operating equipment such as pallet jacks, etc. Performs physical inventory as needed. Responsible for setting up, stocking, and maintaining concession stands. Ensures security of company assets. Other duties and tasks as assigned by Concessions Manager and/or Concessions Supervisors as assigned. Qualifications Must be 18 years of age. Must be able to follow basic safety procedures and precautions due to physical risks. Demonstrates interpersonal and communication skills, both written and verbal. Basic math and counting skills required. Must be available to work some days, nights, and weekends. Physical Requirements Ability to lift up to 165 pounds Ability to pull heavy carts of stock Frequent standing, walking, bending, lifting and reaching Exposure to moderate to high environmental noise levels during busy times. Able to work outside in all weather conditions including rain, wind, heat and cold. Shift Details Day shift Evening shift Holidays Monday to Friday Weekends Event based Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
The Opportunity Delaware North Sportservice is hiring for a seasonal Beer Vendor to join our team at Target Field in Minneapolis, Minnesota. As a Beer Vendor, you will provide our guests the highest level of customer service while serving alcoholic and non-alcoholic refreshments on event and game days. If you are looking for a fast-paced role immersed in the excitement of game day, apply now. This position receives a commission on food and beverage sold: 16%- Food 16%- Alcohol Pay $15.57 - $15.57 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Circulates among guests within the assigned section; calls out and sells alcohol and/or food products, while adhering to alcohol service regulations (if applicable). Serves alcoholic beverages responsibly, requests identification adheres to all unit and company alcohol service policies and procedures. Hands or passed items sold to guests receive payment and adhere to credit card handling policies and procedures. Stocks items assigned. Performs other duties as assigned. Qualifications Excellent guest service skills; ability to adhere to Company's GuestPath Universal Service Standards. Ability to complete required pre-employment alcohol service training. Must possess a high level of self-confidence, with the ability to aggressively sell assigned items. Must possess a cooperative work attitude. Basic math skills; ability to accurately account for cash and inventory. Strong communication skills, including listening skills and the ability to communicate with guests and respond to inquiries. Ability to work in a fast-paced environment. Capable of following job guidelines and supervisors' instructions. Must be dependable and punctual. Must be self-motivated. Physical Requirements Frequent walking throughout the venue for the entire length of shift. Ability to walk up and down stairs frequently for the entire length of shift. Ability to maintain one's balance. Ability to lift and carry up to 50 lbs. Ability to stand for the entire length of shift. Ability to raise and project voice to market and sell the product, for the entire length of shift. Stadium/arena environment- may be exposed to variable temperatures, including extreme hold and cold, depending on the season. Who We Are Delaware North operates concessions, premium dining, and retail services at Target Field dating back to 2010. The 39,504-seat venue is home to the Minnesota Twins. We provide a full complement of food and beverage offerings that include chef-attended action stations, a carving station, and Taste of the Ballpark fan favorites. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
May 18, 2024
Full time
The Opportunity Delaware North Sportservice is hiring for a seasonal Beer Vendor to join our team at Target Field in Minneapolis, Minnesota. As a Beer Vendor, you will provide our guests the highest level of customer service while serving alcoholic and non-alcoholic refreshments on event and game days. If you are looking for a fast-paced role immersed in the excitement of game day, apply now. This position receives a commission on food and beverage sold: 16%- Food 16%- Alcohol Pay $15.57 - $15.57 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Circulates among guests within the assigned section; calls out and sells alcohol and/or food products, while adhering to alcohol service regulations (if applicable). Serves alcoholic beverages responsibly, requests identification adheres to all unit and company alcohol service policies and procedures. Hands or passed items sold to guests receive payment and adhere to credit card handling policies and procedures. Stocks items assigned. Performs other duties as assigned. Qualifications Excellent guest service skills; ability to adhere to Company's GuestPath Universal Service Standards. Ability to complete required pre-employment alcohol service training. Must possess a high level of self-confidence, with the ability to aggressively sell assigned items. Must possess a cooperative work attitude. Basic math skills; ability to accurately account for cash and inventory. Strong communication skills, including listening skills and the ability to communicate with guests and respond to inquiries. Ability to work in a fast-paced environment. Capable of following job guidelines and supervisors' instructions. Must be dependable and punctual. Must be self-motivated. Physical Requirements Frequent walking throughout the venue for the entire length of shift. Ability to walk up and down stairs frequently for the entire length of shift. Ability to maintain one's balance. Ability to lift and carry up to 50 lbs. Ability to stand for the entire length of shift. Ability to raise and project voice to market and sell the product, for the entire length of shift. Stadium/arena environment- may be exposed to variable temperatures, including extreme hold and cold, depending on the season. Who We Are Delaware North operates concessions, premium dining, and retail services at Target Field dating back to 2010. The 39,504-seat venue is home to the Minnesota Twins. We provide a full complement of food and beverage offerings that include chef-attended action stations, a carving station, and Taste of the Ballpark fan favorites. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.