Identified shifts will vary based on business needsStarting pay for this role is $11.35 + tipsJOB SUMMARY:The server is responsible for providing friendly, excellent, world-class service to guests in a high volume, fast-paced banquet dining facility. ESSENTIAL JOB FUNCTIONS: Provides a great experience for every guest every time through courteous interactions. Server is responsible for the complete knowledge and service of food and drinks. Server must be able to anticipate needs and situations before they happen. Must have a keen sense of timing and be capable of discreetly speeding up or slowing down as necessary. Server is responsible for cleaning, stocking areas, refilling condiments and ensuring the banquet storage room is organized. Server's attitude towards the guests should be friendly, cheerful and accommodating at all times Assist with the transporting of banquet equipment including but not limited to banquet tables and chairs. ADDITIONAL JOB DUTIES: Other duties as assigned EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred 1-3 years of previous food service or banquet experience preferred. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Good customer and communication skills. Must be able to read, write, speak and understand English. Must have the ability to get along with co-workers in a team environment Must be able to work in a fast paced environment Must be able to respond to visual and aural cues. Must be able to tolerate areas containing secondary smoke. Must be 19 years or older. Must present a well-groomed appearance. Must have a sense of urgency and react to changing business demands. Must be able to work in a kitchen setting PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of assigned banquet area throughout entire shift. Must be able to lift and carry up to 50 pounds Must be able to push or pull 300 lbs. on a cart or dolly. Must be able to maneuver from banquet area to kitchen area and back to banquet area bringing customers their food and beverage orders during entire shift. Must be able to lift trays with food above shoulder level. Must be able to tolerate high temperatures located in the kitchen area. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to maneuver in a confined area while handling full trays including but not limited to large oval trays containing food. Must be able to handle trays full of dishes, clear tables, manipulate tray-jacks and seat guests when necessary. Must be able to carry a beverage tray containing up to 12 drinks. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
May 01, 2024
Full time
Identified shifts will vary based on business needsStarting pay for this role is $11.35 + tipsJOB SUMMARY:The server is responsible for providing friendly, excellent, world-class service to guests in a high volume, fast-paced banquet dining facility. ESSENTIAL JOB FUNCTIONS: Provides a great experience for every guest every time through courteous interactions. Server is responsible for the complete knowledge and service of food and drinks. Server must be able to anticipate needs and situations before they happen. Must have a keen sense of timing and be capable of discreetly speeding up or slowing down as necessary. Server is responsible for cleaning, stocking areas, refilling condiments and ensuring the banquet storage room is organized. Server's attitude towards the guests should be friendly, cheerful and accommodating at all times Assist with the transporting of banquet equipment including but not limited to banquet tables and chairs. ADDITIONAL JOB DUTIES: Other duties as assigned EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred 1-3 years of previous food service or banquet experience preferred. QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Good customer and communication skills. Must be able to read, write, speak and understand English. Must have the ability to get along with co-workers in a team environment Must be able to work in a fast paced environment Must be able to respond to visual and aural cues. Must be able to tolerate areas containing secondary smoke. Must be 19 years or older. Must present a well-groomed appearance. Must have a sense of urgency and react to changing business demands. Must be able to work in a kitchen setting PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of assigned banquet area throughout entire shift. Must be able to lift and carry up to 50 pounds Must be able to push or pull 300 lbs. on a cart or dolly. Must be able to maneuver from banquet area to kitchen area and back to banquet area bringing customers their food and beverage orders during entire shift. Must be able to lift trays with food above shoulder level. Must be able to tolerate high temperatures located in the kitchen area. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to maneuver in a confined area while handling full trays including but not limited to large oval trays containing food. Must be able to handle trays full of dishes, clear tables, manipulate tray-jacks and seat guests when necessary. Must be able to carry a beverage tray containing up to 12 drinks. DISCLAIMER: Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
Looking for Independent Contractors to evaluate individual departments of a casino in MUSKOGEE, OK. Evaluate customer service in areas such as Restaurant, Security, Housekeeping, Electronic Games, Cashier, Receptionist, etc. Contractors are REQUIRED to have a verbal interaction with the employee(s) to evaluate their service. PAY: $11.00 per department evaluation (plus reimbursement, if applicable) Contractors may evaluate multiple departments during a single visit to the casino. Please ask the Account Representative for availability. CONTACT: Account Rep, Jane York, via email at or by phone at 1-/, Ext. 215, if interested or have questions. ABOUT US: Our company, Shoppers, Inc., has been in business since 1986. We are accredited by the Eastern Oklahoma BBB with an A+ rating. Plus, we are a certified Service Provider of the MSPA, which means we DO NOT charge fees and registration is FREE. We are an Oklahoma company. Our office in Broken Arrow, Oklahoma is our one and only office. DISCLAIMER: We encourage applicants of all ages, races, and experience, as we do not discriminate on the basis of an applicants age, race, or experience level.
Apr 30, 2024
Looking for Independent Contractors to evaluate individual departments of a casino in MUSKOGEE, OK. Evaluate customer service in areas such as Restaurant, Security, Housekeeping, Electronic Games, Cashier, Receptionist, etc. Contractors are REQUIRED to have a verbal interaction with the employee(s) to evaluate their service. PAY: $11.00 per department evaluation (plus reimbursement, if applicable) Contractors may evaluate multiple departments during a single visit to the casino. Please ask the Account Representative for availability. CONTACT: Account Rep, Jane York, via email at or by phone at 1-/, Ext. 215, if interested or have questions. ABOUT US: Our company, Shoppers, Inc., has been in business since 1986. We are accredited by the Eastern Oklahoma BBB with an A+ rating. Plus, we are a certified Service Provider of the MSPA, which means we DO NOT charge fees and registration is FREE. We are an Oklahoma company. Our office in Broken Arrow, Oklahoma is our one and only office. DISCLAIMER: We encourage applicants of all ages, races, and experience, as we do not discriminate on the basis of an applicants age, race, or experience level.
Looking for Independent Contractors to evaluate departments of a casino in MUSKOGEE, OK. PROJECT SPECIFICATIONS: Evaluate customer service in various areas of a local casino. Areas may include Restaurants, Security, Housekeeping, Electronic Games, Cashier, Receptionist, etc. Contractors are REQUIRED to have a verbal interaction with the employee(s) to evaluate their service. PAY: $11.00 per department evaluation (plus reimbursement, if applicable) Contractors may evaluate multiple departments during a single visit to the casino. Please ask the Account Representative for availability. CONTACT: Account Rep, Jane York, at 1-/, Ext. 205, if interested or if you have questions. ABOUT US: Our company, Shoppers, Inc., has been in business since 1986. We are accredited by the BBB with an A+ rating. We are a certified Service Provider of the MSPA, which means we DO NOT charge fees. Registration is FREE. DISCLAIMER: We encourage applicants of all ages, races, and experience, as we do not discriminate on the basis of an applicants age, race, or experience level.
Apr 30, 2024
Looking for Independent Contractors to evaluate departments of a casino in MUSKOGEE, OK. PROJECT SPECIFICATIONS: Evaluate customer service in various areas of a local casino. Areas may include Restaurants, Security, Housekeeping, Electronic Games, Cashier, Receptionist, etc. Contractors are REQUIRED to have a verbal interaction with the employee(s) to evaluate their service. PAY: $11.00 per department evaluation (plus reimbursement, if applicable) Contractors may evaluate multiple departments during a single visit to the casino. Please ask the Account Representative for availability. CONTACT: Account Rep, Jane York, at 1-/, Ext. 205, if interested or if you have questions. ABOUT US: Our company, Shoppers, Inc., has been in business since 1986. We are accredited by the BBB with an A+ rating. We are a certified Service Provider of the MSPA, which means we DO NOT charge fees. Registration is FREE. DISCLAIMER: We encourage applicants of all ages, races, and experience, as we do not discriminate on the basis of an applicants age, race, or experience level.
Looking for Independent Contractors to evaluate departments of a casino in MUSKOGEE, OK. Evaluate customer service in areas such as Restaurant, Security, Housekeeping, Electronic Games, Cashier, Receptionist, etc. Contractors are REQUIRED to have a verbal interaction with the employee(s) to evaluate their service. PAY: $11.00 per department evaluation (plus reimbursement, if applicable) Contractors may evaluate multiple departments during a single visit to the casino. Please ask the Account Representative for availability. CONTACT: Account Rep, Jane York, at 1-/, Ext. 205, if interested or if you have questions. ABOUT US: Our company, Shoppers, Inc., has been in business since 1986. We are accredited by the BBB with an A+ rating. We are a certified Service Provider of the MSPA, which means we DO NOT charge fees. Registration is FREE. We are an Oklahoma company. Our office in Broken Arrow, Oklahoma is our one and only office. DISCLAIMER: We encourage applicants of all ages, races, and experience, as we do not discriminate on the basis of an applicants age, race, or experience level.
Apr 30, 2024
Looking for Independent Contractors to evaluate departments of a casino in MUSKOGEE, OK. Evaluate customer service in areas such as Restaurant, Security, Housekeeping, Electronic Games, Cashier, Receptionist, etc. Contractors are REQUIRED to have a verbal interaction with the employee(s) to evaluate their service. PAY: $11.00 per department evaluation (plus reimbursement, if applicable) Contractors may evaluate multiple departments during a single visit to the casino. Please ask the Account Representative for availability. CONTACT: Account Rep, Jane York, at 1-/, Ext. 205, if interested or if you have questions. ABOUT US: Our company, Shoppers, Inc., has been in business since 1986. We are accredited by the BBB with an A+ rating. We are a certified Service Provider of the MSPA, which means we DO NOT charge fees. Registration is FREE. We are an Oklahoma company. Our office in Broken Arrow, Oklahoma is our one and only office. DISCLAIMER: We encourage applicants of all ages, races, and experience, as we do not discriminate on the basis of an applicants age, race, or experience level.
Position Title: Busser (Apache Tee, Broken Arrow Tap House, Wendell's, Red Hat Grille, The Market at the Mountain) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Assist the server to which he/she is assigned to for the duration of the shift. Prepares tea, coffee, ice; stocks glassware, dinnerware and plates; pre-busses busser's assigned stations. Assists all customers in dining room. Breaks down bussed items in dishwashing area. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Inspects assigned area/pantry area for organization and cleanliness. Inspects tables/chairs of assigned section and reports any damage noticed to Manager or Supervisor on duty. Clears and resets tables, cleans ashtrays in smoking sections. Removes extra place setting(s) or adds place settings as needed. Removes and separates dishware, glassware and silverware for washing. Puts away washed dishware, glassware and silverware when assigned to pantry. Polishes all glassware and silverware as needed. Prepares takeout items for guest/customer. Maintains a clean and organized bussing/pantry area at all times making sure panty area is fully stocked. Completes assigned opening and closing side work. Keeps floor clean in dining room, pantry, in front of buffet line areas. Keeps beverages freshly prepared and ready for servers. Greets and seats guest if necessary. Pours non-alcoholic beverages for customers. Folds napkins and rolls silverware as necessary. Assists other departments when necessary. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; or equivalent combination of educational and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
May 02, 2024
Full time
Position Title: Busser (Apache Tee, Broken Arrow Tap House, Wendell's, Red Hat Grille, The Market at the Mountain) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Assist the server to which he/she is assigned to for the duration of the shift. Prepares tea, coffee, ice; stocks glassware, dinnerware and plates; pre-busses busser's assigned stations. Assists all customers in dining room. Breaks down bussed items in dishwashing area. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Inspects assigned area/pantry area for organization and cleanliness. Inspects tables/chairs of assigned section and reports any damage noticed to Manager or Supervisor on duty. Clears and resets tables, cleans ashtrays in smoking sections. Removes extra place setting(s) or adds place settings as needed. Removes and separates dishware, glassware and silverware for washing. Puts away washed dishware, glassware and silverware when assigned to pantry. Polishes all glassware and silverware as needed. Prepares takeout items for guest/customer. Maintains a clean and organized bussing/pantry area at all times making sure panty area is fully stocked. Completes assigned opening and closing side work. Keeps floor clean in dining room, pantry, in front of buffet line areas. Keeps beverages freshly prepared and ready for servers. Greets and seats guest if necessary. Pours non-alcoholic beverages for customers. Folds napkins and rolls silverware as necessary. Assists other departments when necessary. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; or equivalent combination of educational and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
Casino Floor Runner Montana's Best Casinos: We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all of their needs without them even having to ask. We are service aficionados. We're friendly, fun, enthusiastic and entertaining. We love to make people smile. We promise to deliver service so good, it's surprising! About The Job: The Casino Floor Runner works to support Montana's Best Casinos' ultimate focus of consistently delivering, friendly smiles, clean facilities, and a world-class gaming experience to all of our players. Each Floor Runner works in support of the casino operations team to perform a variety of tasks including cash handling and accounting, stocking, pricing, rotating and displaying of merchandise, housekeeping inside and outside of the casino, ensuring guest privacy, safety and security, efficiently preparing and completing drink orders, and above all else delivering exceptional customer service at all times. Accountabilities: You are our ideal candidate if you have: Incredible customer service skills & the steadfast resolve to help maintain a player-centered culture. A knack for remembering the names and faces of those regular guests and getting to know their likes & dislikes to make them feel valued. Pride in your appearance and willing adherence to uniform standards. The ability to work as part of a team and interact with a variety of stakeholders - from hourly team members, customers, vendors, and corporate representatives. The ability to learn to use and troubleshoot equipment. The ability to interpret instructions, reports and information and complete corresponding paperwork. An investment in the cleanliness, condition and smooth operation of the location both inside and out. The ability to multitask and monitor players and situations both inside and outside the location. The ability to handle complaints with empathy, compassion, and confidence. Availability to work a flexible schedule of nights, days, weekends, and holidays with regular attendance. The ability to attend and pass a Montana State Approved Alcohol Education Training and maintain certification with refresher training as required by law.
May 01, 2024
Full time
Casino Floor Runner Montana's Best Casinos: We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all of their needs without them even having to ask. We are service aficionados. We're friendly, fun, enthusiastic and entertaining. We love to make people smile. We promise to deliver service so good, it's surprising! About The Job: The Casino Floor Runner works to support Montana's Best Casinos' ultimate focus of consistently delivering, friendly smiles, clean facilities, and a world-class gaming experience to all of our players. Each Floor Runner works in support of the casino operations team to perform a variety of tasks including cash handling and accounting, stocking, pricing, rotating and displaying of merchandise, housekeeping inside and outside of the casino, ensuring guest privacy, safety and security, efficiently preparing and completing drink orders, and above all else delivering exceptional customer service at all times. Accountabilities: You are our ideal candidate if you have: Incredible customer service skills & the steadfast resolve to help maintain a player-centered culture. A knack for remembering the names and faces of those regular guests and getting to know their likes & dislikes to make them feel valued. Pride in your appearance and willing adherence to uniform standards. The ability to work as part of a team and interact with a variety of stakeholders - from hourly team members, customers, vendors, and corporate representatives. The ability to learn to use and troubleshoot equipment. The ability to interpret instructions, reports and information and complete corresponding paperwork. An investment in the cleanliness, condition and smooth operation of the location both inside and out. The ability to multitask and monitor players and situations both inside and outside the location. The ability to handle complaints with empathy, compassion, and confidence. Availability to work a flexible schedule of nights, days, weekends, and holidays with regular attendance. The ability to attend and pass a Montana State Approved Alcohol Education Training and maintain certification with refresher training as required by law.
ESSENTIAL JOB FUNCTIONS: Deals the games in accordance with company policies and procedures and applicable gaming regulations Protects and controls the game Interacts with guests, delivering the highest level of customer service Notifies supervisor or shift manager of any issues or irregularities Exchanges currency for gaming chips; accurately pays or collects bets Performs other duties as assigned Game knowledge must include Craps and Pitch. EDUCATION and/or EXPERIENCE: High School diploma or equivalent (GED) required 1 year dealing experience or successful completion of an approved course of study in Table Games Must be able to obtain a MS Gaming permit Proven knowledge in, and ability to deal assigned games; lengths of experience must be commensurate with the level of skill required for the specific game Must be able to speak, read, and write in English Must be 21 years of age or olderLANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to respond to visual and aural cues.REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.PHYSICAL DEMANDS:The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Must be able to stand for the majority of assigned shift. Must be able to reach in front of body, grip and hold item Must be able to work in an noise-filled environment where smoking is permitted
May 01, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Deals the games in accordance with company policies and procedures and applicable gaming regulations Protects and controls the game Interacts with guests, delivering the highest level of customer service Notifies supervisor or shift manager of any issues or irregularities Exchanges currency for gaming chips; accurately pays or collects bets Performs other duties as assigned Game knowledge must include Craps and Pitch. EDUCATION and/or EXPERIENCE: High School diploma or equivalent (GED) required 1 year dealing experience or successful completion of an approved course of study in Table Games Must be able to obtain a MS Gaming permit Proven knowledge in, and ability to deal assigned games; lengths of experience must be commensurate with the level of skill required for the specific game Must be able to speak, read, and write in English Must be 21 years of age or olderLANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to respond to visual and aural cues.REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.PHYSICAL DEMANDS:The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Must be able to stand for the majority of assigned shift. Must be able to reach in front of body, grip and hold item Must be able to work in an noise-filled environment where smoking is permitted
POSITION SUMMARYResponsible for food production in the assigned venue. Safely prepares food items, following menu specifications and standard recipes, for service to guests. Must strive for picture perfect plate presentation, guest interaction, ensures freshness of food offerings. RESPONSIBILITIES The Cook II must be proficient in all functions and requirements of the Cook I position. Prepares all food items according to standard recipes and menu to ensure consistency of product to the guest. Prepares meats and fish dishes to correct serving temperatures. Provides clear direction, instruction, and guidance to Cook I employees. Organizes and prioritize work load to meet deadlines. Responsible for production of select menu items and ingredients for the assigned restaurant. Actively participates with staff to cook, prepare, dish-up, garnish, and assemble menu items. Adheres to control procedure for food costs and quality. Gathers all necessary items for recipe execution. Maintains open communication with the Cook III's and Venue Chef. Prepares hot and cold sauces, soups, and stews. Prepares quantities based on the direction of the Cook III. Interacts with guests in a friendly manner, informs of station offerings. To encourage and abide by all health department codes and hand washing guidelines. Understands and follows all time and temperature control rules. Responsible for interacting with guests, and displaying excellent guest service. Ensure safety and security of employees and guests. Maintains a neat and clean working area. Other duties as assignedMISCELLANEOUS This position reports directly to the Cook III for daily operations. Overall responsible to the Chef/Kitchen Manager. This position does not have any direct reports. Understand and adhere to all Colorado Division of Gaming regulations and any other applicable federal, state, and/or local regulations. Maintaining interpersonal working relationships among all personnel. Oral and written communication skills. Public relations and guest service skills. Displays proper use of all tools and equipment in the kitchen and restaurant area. Following department and company policies and procedures. Through achievement of performance goals and both verbal and documented expectations. By meeting taste and quality expectations set by the Chef. By maintaining a clean and organized station.Keeps menu items fresh in appearance. Through guest service and guest satisfaction programs. Able to accurately perform all assigned job duties in a high-volume, fast-paced environment. Accuracy in completing assigned duties.QUALIFICATIONS Essential Education, Training, and Experience The Cook II must be proficient in all functions and requirements of the Cook I position. Requires reading and writing for recipes and labeling. Previous cooking experience is required. Must complete and pass all required company training programs. Desirable Education, Training, and Experience High school diploma or GED equivalent. Successful completion or enrollment in certified culinary classes. Previous experience working with customers. Knowledge of PPE (Personal Protective Equipment) and sanitation laws. MENTAL AND PHYSICAL DEMANDS & WORK ENVIRONMENT Must be able to work both independently and as a member of a team. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays. Read, write, and understand simple instructions. Communicate appropriately/effectively with all casino guests and fellow team members. Ability to read, write, speak and understand basic English in order to read recipes and communicate with other team members and guests. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.
May 01, 2024
Full time
POSITION SUMMARYResponsible for food production in the assigned venue. Safely prepares food items, following menu specifications and standard recipes, for service to guests. Must strive for picture perfect plate presentation, guest interaction, ensures freshness of food offerings. RESPONSIBILITIES The Cook II must be proficient in all functions and requirements of the Cook I position. Prepares all food items according to standard recipes and menu to ensure consistency of product to the guest. Prepares meats and fish dishes to correct serving temperatures. Provides clear direction, instruction, and guidance to Cook I employees. Organizes and prioritize work load to meet deadlines. Responsible for production of select menu items and ingredients for the assigned restaurant. Actively participates with staff to cook, prepare, dish-up, garnish, and assemble menu items. Adheres to control procedure for food costs and quality. Gathers all necessary items for recipe execution. Maintains open communication with the Cook III's and Venue Chef. Prepares hot and cold sauces, soups, and stews. Prepares quantities based on the direction of the Cook III. Interacts with guests in a friendly manner, informs of station offerings. To encourage and abide by all health department codes and hand washing guidelines. Understands and follows all time and temperature control rules. Responsible for interacting with guests, and displaying excellent guest service. Ensure safety and security of employees and guests. Maintains a neat and clean working area. Other duties as assignedMISCELLANEOUS This position reports directly to the Cook III for daily operations. Overall responsible to the Chef/Kitchen Manager. This position does not have any direct reports. Understand and adhere to all Colorado Division of Gaming regulations and any other applicable federal, state, and/or local regulations. Maintaining interpersonal working relationships among all personnel. Oral and written communication skills. Public relations and guest service skills. Displays proper use of all tools and equipment in the kitchen and restaurant area. Following department and company policies and procedures. Through achievement of performance goals and both verbal and documented expectations. By meeting taste and quality expectations set by the Chef. By maintaining a clean and organized station.Keeps menu items fresh in appearance. Through guest service and guest satisfaction programs. Able to accurately perform all assigned job duties in a high-volume, fast-paced environment. Accuracy in completing assigned duties.QUALIFICATIONS Essential Education, Training, and Experience The Cook II must be proficient in all functions and requirements of the Cook I position. Requires reading and writing for recipes and labeling. Previous cooking experience is required. Must complete and pass all required company training programs. Desirable Education, Training, and Experience High school diploma or GED equivalent. Successful completion or enrollment in certified culinary classes. Previous experience working with customers. Knowledge of PPE (Personal Protective Equipment) and sanitation laws. MENTAL AND PHYSICAL DEMANDS & WORK ENVIRONMENT Must be able to work both independently and as a member of a team. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays. Read, write, and understand simple instructions. Communicate appropriately/effectively with all casino guests and fellow team members. Ability to read, write, speak and understand basic English in order to read recipes and communicate with other team members and guests. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.
POSITION SUMMARYSafely prepares food items, following menu specifications and standard recipes, for service to guests in all outlets. Must strive for picture perfect plate presentation, guest interaction, ensures freshness of food offerings. RESPONSIBILITIES Prepares all food items according to standard recipes and menu to ensure consistency of product to the guest. Monitors assigned station assists in production of select menu items and ingredients for the station. Actively participates with staff to cook, prepare, dish-up, garnish, and assemble all outlets food. Adheres to control procedure for food costs and quality. Interacts with guests in a friendly manner, informs of station offerings. To encourage and abide by all health department codes and hand washing guidelines. Understands and follows all time and temperature control rules. Ensures all food is properly labeled and stored per departmental guidelines. Utilizes FIFO system when storing goods and menu items. Responsible for interacting with guests, and displaying excellent guest service. Ensure safety and security of employees and guests. Maintains a neat and clean working area. Other duties as assignedMISCELLANEOUS This position reports directly to the Cook III for daily operations. Overall responsible to the Chef/Kitchen Manager. Understand and adhere to all Colorado Division of Gaming regulations and any other applicable federal, state, and/or local regulations. Maintaining interpersonal working relationships among all personnel. Oral and written communication skills. Public relations and guest service skills. Displays proper use of all tools and equipment in the kitchen and restaurant area. Following department and company policies and procedures. Through achievement of performance goals and both verbal and documented expectations. By maintaining a clean and organized station to our guests. Keeps menu items fresh in appearance on the buffet lines. Through guest service and guest satisfaction programs. Able to accurately perform all assigned job duties in a high-volume, fast-paced environment. Accuracy in completing assigned duties.QUALIFICATIONS Essential Education, Training, and Experience Requires reading and writing for recipes and labeling. Must complete and pass all required company training programs. High school diploma or GED equivalent. Previous food & beverage experience in a high volume kitchen. Previous experience working with customers. Knowledge of PPE (Personal Protective Equipment) and sanitation laws. MENTAL AND PHYSICAL DEMANDS & WORK ENVIRONMENT Must be able to work both independently and as a member of a team. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays. Read, write, and understand simple instructions. Communicate appropriately/effectively with all casino guests and fellow team members. Ability to read, write, speak and understand basic English in order to read recipes and communicate with other team members and guests. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.
May 01, 2024
Full time
POSITION SUMMARYSafely prepares food items, following menu specifications and standard recipes, for service to guests in all outlets. Must strive for picture perfect plate presentation, guest interaction, ensures freshness of food offerings. RESPONSIBILITIES Prepares all food items according to standard recipes and menu to ensure consistency of product to the guest. Monitors assigned station assists in production of select menu items and ingredients for the station. Actively participates with staff to cook, prepare, dish-up, garnish, and assemble all outlets food. Adheres to control procedure for food costs and quality. Interacts with guests in a friendly manner, informs of station offerings. To encourage and abide by all health department codes and hand washing guidelines. Understands and follows all time and temperature control rules. Ensures all food is properly labeled and stored per departmental guidelines. Utilizes FIFO system when storing goods and menu items. Responsible for interacting with guests, and displaying excellent guest service. Ensure safety and security of employees and guests. Maintains a neat and clean working area. Other duties as assignedMISCELLANEOUS This position reports directly to the Cook III for daily operations. Overall responsible to the Chef/Kitchen Manager. Understand and adhere to all Colorado Division of Gaming regulations and any other applicable federal, state, and/or local regulations. Maintaining interpersonal working relationships among all personnel. Oral and written communication skills. Public relations and guest service skills. Displays proper use of all tools and equipment in the kitchen and restaurant area. Following department and company policies and procedures. Through achievement of performance goals and both verbal and documented expectations. By maintaining a clean and organized station to our guests. Keeps menu items fresh in appearance on the buffet lines. Through guest service and guest satisfaction programs. Able to accurately perform all assigned job duties in a high-volume, fast-paced environment. Accuracy in completing assigned duties.QUALIFICATIONS Essential Education, Training, and Experience Requires reading and writing for recipes and labeling. Must complete and pass all required company training programs. High school diploma or GED equivalent. Previous food & beverage experience in a high volume kitchen. Previous experience working with customers. Knowledge of PPE (Personal Protective Equipment) and sanitation laws. MENTAL AND PHYSICAL DEMANDS & WORK ENVIRONMENT Must be able to work both independently and as a member of a team. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays. Read, write, and understand simple instructions. Communicate appropriately/effectively with all casino guests and fellow team members. Ability to read, write, speak and understand basic English in order to read recipes and communicate with other team members and guests. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.
POSITION SUMMARY Bus Person position will be engaged in the support of the F&B Supervisor and Manager in the service of guest in a restaurant environment by clearing tables of soiled china, flatware, glassware, and utensils and delivery of non-alcoholic beverages in assistance of restaurant server in assigned station, reset of tables, as well as other duties as assigned. ESSENTIAL DUTIES & RESPONSIBILITIES Responsible for practicing, supporting, and promoting Indiana Grand Racing & Casino's Company-wide culture and demonstrating Excellent Service Standards at all times. Responsibilities including but not limited to: â Service of restaurant beverage menu items to restaurant guests including clearing tables of soiled and used china, flatware, glassware, accessories, and transport to dish area for cleaning, clean table tops, meet guests requests, sweep under tables, side-work, etc. â Reset Table Tops per specifications established by management and service of guests appropriate to theme and experience of the restaurant. â Responsible, Legal alcohol service, including checking Identification, correct orders per guest requests, refusing service of alcohol to intoxicated guests, etc. â Follow steps of service to meet minimum guest expectations in quality, quantity, friendliness and courtesy in a restaurant environment â Maintains standards of sanitation, bar and personal hygiene and cleanliness, as well as beverage service techniques and safety all with regard to the safe handling of food & beverage products for guest's consumption. â Display knowledge of all emergency procedures. â Communicate on a consistent basis with supervisor keeping them abreast of all department activities. â Ensure that bar and equipment are in good working order and that the work area is clean and hazard-free. Notify supervisor immediately if bar and equipment are not in good, safe working order. â Possess the ability to work with Co-workers and Management in a casino restaurant environment, involving high volume or gourmet, fast paced production in a friendly and professional manner. â MINIMUM QUALIFICATIONS High School Diploma or GED required. 1 (one) year experience in the Food & Beverage Service Industry as a Restaurant Busperson or similar position is preferred. The position requires fast paced service, excellent customer service skills and the ability to read, write, speak and understand English, distinguish letters, numbers, and symbols and be involved in daily professional communication with co-workers and guests. The position requires math skills and the ability to multi task, basic food, beverage knowledge, such as (fluid measurements, size, shape, color, glassware, and garnish, flavor, price, portion size, preparation timing etc.) as defined by hiring management. Must be able to demonstrate and ensure that daily work performed is conducted within HACCP guidelines. Required to comply with safe and hazard free work environment practices stipulated in Indiana Grand Casino, County/State/Federal Department of Health and OSHA policies, procedures and regulations. Position requires employee to be at least 21 years of age, and be certified in Serve Safe Food Sanitation, Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. This position may require the employee to hold an Indiana ATC (Alcohol & Tobacco Commission) License This position does require an IGC (Indiana Gaming Commission) Occupational License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. REQUIRED PERSONAL COMPETENCIES Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to 50 pounds, push or pull 150 to 250 lbs on a pushcart and enter walk-ins of 10 degrees to 140 degrees Fahrenheit with or without assistance. Handle heat from cooking appliances, glass/ware washing machines. The position also requires normal or corrected vision range, with the ability to distinguish letters, numbers, and symbols. Ability to stand for duration of shift walk frequently, bend and/or reach to a height of 6 feet with or without assistance (stand, sit, walk, lift, reach, push, pull, grasp). WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. Work is performed indoors and/or outdoors and involves continuous exposure to high and low temperatures, sunlight, fluorescent light, wet surfaces and noise. Work may entail trained chemical usage and constant contact with fellow employees and guests. Work is typically in an area, which may be unusually hot, cold, noisy, and may contain cigar, cigarette, or cooking smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks will be performed from a primarily non-sitting position (approx 95% standing, walking and 5% sitting). Employees will be required to navigate safely on potentially slippery floors. Tasks include the maintenance and care of assigned area or any tasks assigned by senior management. ACCESS TO GAMING FLOOR Access to general gaming floor.
May 01, 2024
Full time
POSITION SUMMARY Bus Person position will be engaged in the support of the F&B Supervisor and Manager in the service of guest in a restaurant environment by clearing tables of soiled china, flatware, glassware, and utensils and delivery of non-alcoholic beverages in assistance of restaurant server in assigned station, reset of tables, as well as other duties as assigned. ESSENTIAL DUTIES & RESPONSIBILITIES Responsible for practicing, supporting, and promoting Indiana Grand Racing & Casino's Company-wide culture and demonstrating Excellent Service Standards at all times. Responsibilities including but not limited to: â Service of restaurant beverage menu items to restaurant guests including clearing tables of soiled and used china, flatware, glassware, accessories, and transport to dish area for cleaning, clean table tops, meet guests requests, sweep under tables, side-work, etc. â Reset Table Tops per specifications established by management and service of guests appropriate to theme and experience of the restaurant. â Responsible, Legal alcohol service, including checking Identification, correct orders per guest requests, refusing service of alcohol to intoxicated guests, etc. â Follow steps of service to meet minimum guest expectations in quality, quantity, friendliness and courtesy in a restaurant environment â Maintains standards of sanitation, bar and personal hygiene and cleanliness, as well as beverage service techniques and safety all with regard to the safe handling of food & beverage products for guest's consumption. â Display knowledge of all emergency procedures. â Communicate on a consistent basis with supervisor keeping them abreast of all department activities. â Ensure that bar and equipment are in good working order and that the work area is clean and hazard-free. Notify supervisor immediately if bar and equipment are not in good, safe working order. â Possess the ability to work with Co-workers and Management in a casino restaurant environment, involving high volume or gourmet, fast paced production in a friendly and professional manner. â MINIMUM QUALIFICATIONS High School Diploma or GED required. 1 (one) year experience in the Food & Beverage Service Industry as a Restaurant Busperson or similar position is preferred. The position requires fast paced service, excellent customer service skills and the ability to read, write, speak and understand English, distinguish letters, numbers, and symbols and be involved in daily professional communication with co-workers and guests. The position requires math skills and the ability to multi task, basic food, beverage knowledge, such as (fluid measurements, size, shape, color, glassware, and garnish, flavor, price, portion size, preparation timing etc.) as defined by hiring management. Must be able to demonstrate and ensure that daily work performed is conducted within HACCP guidelines. Required to comply with safe and hazard free work environment practices stipulated in Indiana Grand Casino, County/State/Federal Department of Health and OSHA policies, procedures and regulations. Position requires employee to be at least 21 years of age, and be certified in Serve Safe Food Sanitation, Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. This position may require the employee to hold an Indiana ATC (Alcohol & Tobacco Commission) License This position does require an IGC (Indiana Gaming Commission) Occupational License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. REQUIRED PERSONAL COMPETENCIES Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to 50 pounds, push or pull 150 to 250 lbs on a pushcart and enter walk-ins of 10 degrees to 140 degrees Fahrenheit with or without assistance. Handle heat from cooking appliances, glass/ware washing machines. The position also requires normal or corrected vision range, with the ability to distinguish letters, numbers, and symbols. Ability to stand for duration of shift walk frequently, bend and/or reach to a height of 6 feet with or without assistance (stand, sit, walk, lift, reach, push, pull, grasp). WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. Work is performed indoors and/or outdoors and involves continuous exposure to high and low temperatures, sunlight, fluorescent light, wet surfaces and noise. Work may entail trained chemical usage and constant contact with fellow employees and guests. Work is typically in an area, which may be unusually hot, cold, noisy, and may contain cigar, cigarette, or cooking smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks will be performed from a primarily non-sitting position (approx 95% standing, walking and 5% sitting). Employees will be required to navigate safely on potentially slippery floors. Tasks include the maintenance and care of assigned area or any tasks assigned by senior management. ACCESS TO GAMING FLOOR Access to general gaming floor.
POSITION SUMMARYCook II is responsible to support the Management in the successful production of raw and/or cooked food products for culinary operations at Horseshoe Indianapolis. Position will be engaged in the safe and efficient preparation of food utilizing various cooking techniques and equipment, i.e. Station set up, prep work, frying, saut ing, griddling, brazing, carving, broiling, boiling, and steaming all meats, fish, vegetables, wild game and poultry producing soups, stocks, sauces, cold salads, sandwiches, cold displays, salad dressings, slicing deli meats and cheese for consumption by guests, as well as other duties as assigned. in the service of guest in a restaurant environment by the greeting and seating of guests as they enter or exit the restaurant, handle money transaction as payment for product and services provided in the restaurant, including server station rotation, managing wait times, clearing of tables, check transactions i.e. cash, credit card, comp, players club points, and travelers check transactions, as well as other duties as assigned. ESSENTIAL DUTIES & RESPONSIBILITIES Responsible for practicing, supporting, and promoting Horseshoe Indianapolis Company-wide culture and demonstrating Excellent Service Standards at all times. Responsibilities including but not limited to: Safe efficient production of food products including quality and quantity control, par levels, food storage, and product rotation, cutting, slicing, saut , frying, mixing, grilling, mixing, etc. Assist with set up and operation of multiple stations with in area, coach Cook Level I for cross utilization of labor and upward mobility opportunities Produce Stocks, Soups, Sauces as part of preparation of daily food (meal period) service Follow Standard Operational Procedures (SOP's) and production list to meet required par levels and specifications for assigned station or duties at Horseshoe Indianapolis Maintains standards of sanitation, kitchen and personal hygiene and cleanliness, as well as food service techniques and safety all with regard to the safe handling of food products for guest's consumption. Display knowledge of all emergency procedures including familiarity with MSDS (Material Safety Data Sheets) for chemical usage. Communicate on a consistent basis with supervising Chef keeping them abreast of all department activities, and ensure that kitchen and equipment are in good working order and that the work area is clean and hazard-free. Notify supervising Chef immediately if kitchen and equipment are not in good, safe working order. Possess the ability to work with Co-workers in any kitchen environment. QUALIFICATIONSHigh School Diploma or GED required. College Degree or Culinary Arts Degree is Helpful. Position requires 2 (two) years experience in the Food Service Industry as a Cook I or similar position. Position requires the ability to successfully set up and work multiple stations within outlet or area, and moderate food knowledge consisting of Cook Level I plus, sauce, soup, stock production, seasonings, cooking styles, and techniques, plating presentation and components, grades of meats, produce, dairy products, etc. based upon the USDA standards. Ability to read, write, speak and understand English, distinguish letters, numbers, symbols and be involved in daily professional communication with co-workers and guests. The position requires math skills as well as the ability to measure, and estimate, and the ability to multi task, posses proper knife skills, basic food knowledge inclusive of specifications (size, shape, color, package size, weight, growing season, origin, seasonal availability) as defined by hiring management. The Position requires the trained use of kitchen equipment such as knives, stoves, ovens, fryers, steamers, choppers, grinders, mixers, sealers, etc. Must be able to demonstrate and ensure that daily work performed is conducted within HACCP guidelines. Required to comply with safe and hazard free work environment practices stipulated Horseshoe Indianapolis, County/State/Federal Department of Health and OSHA policies, procedures and regulations. Must be able to obtain an Indiana Gaming License and/or an Indiana Horse Racing Commission License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the ability to lift up to 50 lbs, push or pull 150 to 250 lbs on a pushcart, and enter walk-ins of -10 degrees to 140 degrees Fahrenheit with or without assistance. Handle heat from cooking appliances, food and dish/glass/ware washing machines. The position also requires normal or corrected vision range, with the ability to distinguish letters, numbers, and symbols. Ability to stand for duration of shift walk frequently, bend and/or reach to a height of 6 feet with or without assistance (stand, sit, walk, lift, reach, push, pull, grasp). WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed indoors and/or outdoors and involves continuous exposure to high and low temperatures, sunlight, fluorescent light, wet surfaces and noise. Work may entail trained chemical usage and constant contact with fellow employees and guests. Work is typically in an area, which may be unusually hot, cold, noisy, and may contain cigar, cigarette, or cooking smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks will be performed from a primarily non-sitting position (approx 95% standing, walking and 5% sitting). Employees will be required to navigate safely on potentially slippery floors. Tasks include the maintenance and care of assigned area or any tasks assigned by senior management. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. ACCESS TO GAMING FLOORAccess to general gaming floor
May 01, 2024
Full time
POSITION SUMMARYCook II is responsible to support the Management in the successful production of raw and/or cooked food products for culinary operations at Horseshoe Indianapolis. Position will be engaged in the safe and efficient preparation of food utilizing various cooking techniques and equipment, i.e. Station set up, prep work, frying, saut ing, griddling, brazing, carving, broiling, boiling, and steaming all meats, fish, vegetables, wild game and poultry producing soups, stocks, sauces, cold salads, sandwiches, cold displays, salad dressings, slicing deli meats and cheese for consumption by guests, as well as other duties as assigned. in the service of guest in a restaurant environment by the greeting and seating of guests as they enter or exit the restaurant, handle money transaction as payment for product and services provided in the restaurant, including server station rotation, managing wait times, clearing of tables, check transactions i.e. cash, credit card, comp, players club points, and travelers check transactions, as well as other duties as assigned. ESSENTIAL DUTIES & RESPONSIBILITIES Responsible for practicing, supporting, and promoting Horseshoe Indianapolis Company-wide culture and demonstrating Excellent Service Standards at all times. Responsibilities including but not limited to: Safe efficient production of food products including quality and quantity control, par levels, food storage, and product rotation, cutting, slicing, saut , frying, mixing, grilling, mixing, etc. Assist with set up and operation of multiple stations with in area, coach Cook Level I for cross utilization of labor and upward mobility opportunities Produce Stocks, Soups, Sauces as part of preparation of daily food (meal period) service Follow Standard Operational Procedures (SOP's) and production list to meet required par levels and specifications for assigned station or duties at Horseshoe Indianapolis Maintains standards of sanitation, kitchen and personal hygiene and cleanliness, as well as food service techniques and safety all with regard to the safe handling of food products for guest's consumption. Display knowledge of all emergency procedures including familiarity with MSDS (Material Safety Data Sheets) for chemical usage. Communicate on a consistent basis with supervising Chef keeping them abreast of all department activities, and ensure that kitchen and equipment are in good working order and that the work area is clean and hazard-free. Notify supervising Chef immediately if kitchen and equipment are not in good, safe working order. Possess the ability to work with Co-workers in any kitchen environment. QUALIFICATIONSHigh School Diploma or GED required. College Degree or Culinary Arts Degree is Helpful. Position requires 2 (two) years experience in the Food Service Industry as a Cook I or similar position. Position requires the ability to successfully set up and work multiple stations within outlet or area, and moderate food knowledge consisting of Cook Level I plus, sauce, soup, stock production, seasonings, cooking styles, and techniques, plating presentation and components, grades of meats, produce, dairy products, etc. based upon the USDA standards. Ability to read, write, speak and understand English, distinguish letters, numbers, symbols and be involved in daily professional communication with co-workers and guests. The position requires math skills as well as the ability to measure, and estimate, and the ability to multi task, posses proper knife skills, basic food knowledge inclusive of specifications (size, shape, color, package size, weight, growing season, origin, seasonal availability) as defined by hiring management. The Position requires the trained use of kitchen equipment such as knives, stoves, ovens, fryers, steamers, choppers, grinders, mixers, sealers, etc. Must be able to demonstrate and ensure that daily work performed is conducted within HACCP guidelines. Required to comply with safe and hazard free work environment practices stipulated Horseshoe Indianapolis, County/State/Federal Department of Health and OSHA policies, procedures and regulations. Must be able to obtain an Indiana Gaming License and/or an Indiana Horse Racing Commission License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the ability to lift up to 50 lbs, push or pull 150 to 250 lbs on a pushcart, and enter walk-ins of -10 degrees to 140 degrees Fahrenheit with or without assistance. Handle heat from cooking appliances, food and dish/glass/ware washing machines. The position also requires normal or corrected vision range, with the ability to distinguish letters, numbers, and symbols. Ability to stand for duration of shift walk frequently, bend and/or reach to a height of 6 feet with or without assistance (stand, sit, walk, lift, reach, push, pull, grasp). WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed indoors and/or outdoors and involves continuous exposure to high and low temperatures, sunlight, fluorescent light, wet surfaces and noise. Work may entail trained chemical usage and constant contact with fellow employees and guests. Work is typically in an area, which may be unusually hot, cold, noisy, and may contain cigar, cigarette, or cooking smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks will be performed from a primarily non-sitting position (approx 95% standing, walking and 5% sitting). Employees will be required to navigate safely on potentially slippery floors. Tasks include the maintenance and care of assigned area or any tasks assigned by senior management. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. ACCESS TO GAMING FLOORAccess to general gaming floor
ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for serving meals and beverages to patrons in a prompt, correct and courteous fashion in any of the property's food and beverage outlets and banquet areas. Demonstrate sanitary food handling and equipment safety, properly store and label food items, maintain standards of sanitation and food handling based on County, State and Federal regulations. Maintain clean and neat work area. Follow the Steps of service for the venue they are working as outlined in the venue policies and procedures. Availability to work a flexible schedule. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. Must follow all cash handling SOP's of the venue they are working. Performs all other duties as assigned by management. QUALIFICATIONS High school diploma or GED equivalent preferred. Previous serving experience required. Excellent customer service/communication skills essential . Available to work required schedule, as directed by department management. Must have neat and clean appearance and adhere to the casino policy on dress code and be out-going. Must have the ability to obtain and hold an Occupational License as required by the Indiana Gaming Commission and/ or Indiana Horse Racing Commission. Must be certified in Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. Hold an Indiana ATC (Alcohol & Tobacco Commission) License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. REQUIRED PERSONAL COMPETENCIES Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain physical stamina and proper mental attitude, and the ability to deal effectively with guests, and management, employees and outside contacts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting. Must be able to lift up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. ACCESS TO GAMING FLOOR Access to general gaming floor, and may required access to the Employee Service Window (ESW) of the Cage to obtain F&B bank.
May 01, 2024
Full time
ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for serving meals and beverages to patrons in a prompt, correct and courteous fashion in any of the property's food and beverage outlets and banquet areas. Demonstrate sanitary food handling and equipment safety, properly store and label food items, maintain standards of sanitation and food handling based on County, State and Federal regulations. Maintain clean and neat work area. Follow the Steps of service for the venue they are working as outlined in the venue policies and procedures. Availability to work a flexible schedule. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. Must follow all cash handling SOP's of the venue they are working. Performs all other duties as assigned by management. QUALIFICATIONS High school diploma or GED equivalent preferred. Previous serving experience required. Excellent customer service/communication skills essential . Available to work required schedule, as directed by department management. Must have neat and clean appearance and adhere to the casino policy on dress code and be out-going. Must have the ability to obtain and hold an Occupational License as required by the Indiana Gaming Commission and/ or Indiana Horse Racing Commission. Must be certified in Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. Hold an Indiana ATC (Alcohol & Tobacco Commission) License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. REQUIRED PERSONAL COMPETENCIES Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain physical stamina and proper mental attitude, and the ability to deal effectively with guests, and management, employees and outside contacts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting. Must be able to lift up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. ACCESS TO GAMING FLOOR Access to general gaming floor, and may required access to the Employee Service Window (ESW) of the Cage to obtain F&B bank.
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Prepare drinks correctly and promptly for guests at bar and F&B Servers. Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary. Understand and adhere to established cash handling procedures and policies. Assist with cleaning the bar area and with inventory. Appropriately use all bar equipment and cash handling systems. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, MICROS cash register system; Serving trays and cash caddy; beverage dispensers; blender; ice cart/tub; hand dolly; cleaning materials; wet mops and brooms. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of gaming laws and regulations. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
May 01, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Prepare drinks correctly and promptly for guests at bar and F&B Servers. Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary. Understand and adhere to established cash handling procedures and policies. Assist with cleaning the bar area and with inventory. Appropriately use all bar equipment and cash handling systems. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, MICROS cash register system; Serving trays and cash caddy; beverage dispensers; blender; ice cart/tub; hand dolly; cleaning materials; wet mops and brooms. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of gaming laws and regulations. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsible for providing excellent customer service for all casino guests playing a Smart Pit Electronic Table Game (Smart ETG). This includes but is not limited to proactively explaining the Smart ETG rules, anticipating guest needs, and how to play, answering questions about the property or loyalty reward program. Responsible for maintaining and upkeep of knowledge regarding the Smart ETG Pit games, property, loyalty reward program, and anything related to the property. Serves as a Smart ETG Ambassador for the property by creating an entertaining and positive guest experience within policies and procedures. Ensures work area is always clean. Responsible for accurately collecting and recording Smart ETG game information. Responds to guest needs according to service, policy, and procedure expectations. Escalates potential issues and/or concerns to Manager as needed. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. General Education Degree (GED) or High School Diploma; one to six months of related experience and/or training; or equivalent combination of education and experience. Six months of customer service experience in a high energy and fast paced environment preferred. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to operate all tools of the trades including power tools safely, maintaining and caring for those tools on a regular basis. Must have strong interpersonal skills. Must have excellent verbal communication skills. Must be able to work high volume days, nights, holidays, and weekends, as needed. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Must be able to read and interpret plans and specifications. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. LANGUAGE SKILLS Must have good written and oral communication and organizational skills. Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. This employee is required to stand for their scheduled shift(s) and must be able to stand and walk for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud. While performing the duties of this job, employee is regularly exposed to flashing lights and possibly moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; and risk of electrical shock. Employee is exposed to an environment containing unrestricted second hand tobacco smoke. $5.00 per hour tips
Apr 26, 2024
Full time
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsible for providing excellent customer service for all casino guests playing a Smart Pit Electronic Table Game (Smart ETG). This includes but is not limited to proactively explaining the Smart ETG rules, anticipating guest needs, and how to play, answering questions about the property or loyalty reward program. Responsible for maintaining and upkeep of knowledge regarding the Smart ETG Pit games, property, loyalty reward program, and anything related to the property. Serves as a Smart ETG Ambassador for the property by creating an entertaining and positive guest experience within policies and procedures. Ensures work area is always clean. Responsible for accurately collecting and recording Smart ETG game information. Responds to guest needs according to service, policy, and procedure expectations. Escalates potential issues and/or concerns to Manager as needed. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. General Education Degree (GED) or High School Diploma; one to six months of related experience and/or training; or equivalent combination of education and experience. Six months of customer service experience in a high energy and fast paced environment preferred. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to operate all tools of the trades including power tools safely, maintaining and caring for those tools on a regular basis. Must have strong interpersonal skills. Must have excellent verbal communication skills. Must be able to work high volume days, nights, holidays, and weekends, as needed. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Must be able to read and interpret plans and specifications. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. LANGUAGE SKILLS Must have good written and oral communication and organizational skills. Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. This employee is required to stand for their scheduled shift(s) and must be able to stand and walk for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud. While performing the duties of this job, employee is regularly exposed to flashing lights and possibly moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; and risk of electrical shock. Employee is exposed to an environment containing unrestricted second hand tobacco smoke. $5.00 per hour tips
Casino Floor Runner Montana's Best Casinos: We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all of their needs without them even having to ask. We are service aficionados. We're friendly, fun, enthusiastic and entertaining. We love to make people smile. We promise to deliver service so good, it's surprising! About The Job: The Casino Floor Runner works to support Montana's Best Casinos' ultimate focus of consistently delivering, friendly smiles, clean facilities, and a world-class gaming experience to all of our players. Each Floor Runner works in support of the casino operations team to perform a variety of tasks including cash handling and accounting, stocking, pricing, rotating and displaying of merchandise, housekeeping inside and outside of the casino, ensuring guest privacy, safety and security, efficiently preparing and completing drink orders, and above all else delivering exceptional customer service at all times. Accountabilities: You are our ideal candidate if you have: Incredible customer service skills & the steadfast resolve to help maintain a player-centered culture. A knack for remembering the names and faces of those regular guests and getting to know their likes & dislikes to make them feel valued. Pride in your appearance and willing adherence to uniform standards. The ability to work as part of a team and interact with a variety of stakeholders - from hourly team members, customers, vendors, and corporate representatives. The ability to learn to use and troubleshoot equipment. The ability to interpret instructions, reports and information and complete corresponding paperwork. An investment in the cleanliness, condition and smooth operation of the location both inside and out. The ability to multitask and monitor players and situations both inside and outside the location. The ability to handle complaints with empathy, compassion, and confidence. Availability to work a flexible schedule of nights, days, weekends, and holidays with regular attendance. The ability to attend and pass a Montana State Approved Alcohol Education Training and maintain certification with refresher training as required by law.
Apr 26, 2024
Full time
Casino Floor Runner Montana's Best Casinos: We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all of their needs without them even having to ask. We are service aficionados. We're friendly, fun, enthusiastic and entertaining. We love to make people smile. We promise to deliver service so good, it's surprising! About The Job: The Casino Floor Runner works to support Montana's Best Casinos' ultimate focus of consistently delivering, friendly smiles, clean facilities, and a world-class gaming experience to all of our players. Each Floor Runner works in support of the casino operations team to perform a variety of tasks including cash handling and accounting, stocking, pricing, rotating and displaying of merchandise, housekeeping inside and outside of the casino, ensuring guest privacy, safety and security, efficiently preparing and completing drink orders, and above all else delivering exceptional customer service at all times. Accountabilities: You are our ideal candidate if you have: Incredible customer service skills & the steadfast resolve to help maintain a player-centered culture. A knack for remembering the names and faces of those regular guests and getting to know their likes & dislikes to make them feel valued. Pride in your appearance and willing adherence to uniform standards. The ability to work as part of a team and interact with a variety of stakeholders - from hourly team members, customers, vendors, and corporate representatives. The ability to learn to use and troubleshoot equipment. The ability to interpret instructions, reports and information and complete corresponding paperwork. An investment in the cleanliness, condition and smooth operation of the location both inside and out. The ability to multitask and monitor players and situations both inside and outside the location. The ability to handle complaints with empathy, compassion, and confidence. Availability to work a flexible schedule of nights, days, weekends, and holidays with regular attendance. The ability to attend and pass a Montana State Approved Alcohol Education Training and maintain certification with refresher training as required by law.
LOUNGE FLOOR RUNNER Date:Apr 15, 2024 Location: Helena, MT, US, 59604 Apply now " Casino Floor Runner Montana's Best Casinos: We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all of their needs without them even having to ask. We are service aficionados. We're friendly, fun, enthusiastic and entertaining. We love to make people smile. We promise to deliver service so good, it's surprising! About The Job: The Casino Floor Runner works to support Montana's Best Casinos' ultimate focus of consistently delivering, friendly smiles, clean facilities, and a world-class gaming experience to all of our players. Each Floor Runner works in support of the casino operations team to perform a variety of tasks including cash handling and accounting, stocking, pricing, rotating and displaying of merchandise, housekeeping inside and outside of the casino, ensuring guest privacy, safety and security, efficiently preparing and completing drink orders, and above all else delivering exceptional customer service at all times. Accountabilities: You are our ideal candidate if you have: + Incredible customer service skills & the steadfast resolve to help maintain a player-centered culture. + A knack for remembering the names and faces of those regular guests and getting to know their likes & dislikes to make them feel valued. + Pride in your appearance and willing adherence to uniform standards. + The ability to work as part of a team and interact with a variety of stakeholders - from hourly team members, customers, vendors, and corporate representatives. + The ability to learn to use and troubleshoot equipment. + The ability to interpret instructions, reports and information and complete corresponding paperwork. + An investment in the cleanliness, condition and smooth operation of the location both inside and out. + The ability to multitask and monitor players and situations both inside and outside the location. + The ability to handle complaints with empathy, compassion, and confidence. + Availability to work a flexible schedule of nights, days, weekends, and holidays with regular attendance. + The ability to attend and pass a Montana State Approved Alcohol Education Training and maintain certification with refresher training as required by law. Nearest Major Market:HelenaNearest Secondary Market:Montana Job Segment: Housekeeping, Hospitality
Apr 23, 2024
Full time
LOUNGE FLOOR RUNNER Date:Apr 15, 2024 Location: Helena, MT, US, 59604 Apply now " Casino Floor Runner Montana's Best Casinos: We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all of their needs without them even having to ask. We are service aficionados. We're friendly, fun, enthusiastic and entertaining. We love to make people smile. We promise to deliver service so good, it's surprising! About The Job: The Casino Floor Runner works to support Montana's Best Casinos' ultimate focus of consistently delivering, friendly smiles, clean facilities, and a world-class gaming experience to all of our players. Each Floor Runner works in support of the casino operations team to perform a variety of tasks including cash handling and accounting, stocking, pricing, rotating and displaying of merchandise, housekeeping inside and outside of the casino, ensuring guest privacy, safety and security, efficiently preparing and completing drink orders, and above all else delivering exceptional customer service at all times. Accountabilities: You are our ideal candidate if you have: + Incredible customer service skills & the steadfast resolve to help maintain a player-centered culture. + A knack for remembering the names and faces of those regular guests and getting to know their likes & dislikes to make them feel valued. + Pride in your appearance and willing adherence to uniform standards. + The ability to work as part of a team and interact with a variety of stakeholders - from hourly team members, customers, vendors, and corporate representatives. + The ability to learn to use and troubleshoot equipment. + The ability to interpret instructions, reports and information and complete corresponding paperwork. + An investment in the cleanliness, condition and smooth operation of the location both inside and out. + The ability to multitask and monitor players and situations both inside and outside the location. + The ability to handle complaints with empathy, compassion, and confidence. + Availability to work a flexible schedule of nights, days, weekends, and holidays with regular attendance. + The ability to attend and pass a Montana State Approved Alcohol Education Training and maintain certification with refresher training as required by law. Nearest Major Market:HelenaNearest Secondary Market:Montana Job Segment: Housekeeping, Hospitality
Casino Floor Runner Montana's Best Casinos: We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all of their needs without them even having to ask. We are service aficionados. We're friendly, fun, enthusiastic and entertaining. We love to make people smile. We promise to deliver service so good, it's surprising! About The Job: The Casino Floor Runner works to support Montana's Best Casinos' ultimate focus of consistently delivering, friendly smiles, clean facilities, and a world-class gaming experience to all of our players. Each Floor Runner works in support of the casino operations team to perform a variety of tasks including cash handling and accounting, stocking, pricing, rotating and displaying of merchandise, housekeeping inside and outside of the casino, ensuring guest privacy, safety and security, efficiently preparing and completing drink orders, and above all else delivering exceptional customer service at all times. Accountabilities: You are our ideal candidate if you have: Incredible customer service skills & the steadfast resolve to help maintain a player-centered culture. A knack for remembering the names and faces of those regular guests and getting to know their likes & dislikes to make them feel valued. Pride in your appearance and willing adherence to uniform standards. The ability to work as part of a team and interact with a variety of stakeholders - from hourly team members, customers, vendors, and corporate representatives. The ability to learn to use and troubleshoot equipment. The ability to interpret instructions, reports and information and complete corresponding paperwork. An investment in the cleanliness, condition and smooth operation of the location both inside and out. The ability to multitask and monitor players and situations both inside and outside the location. The ability to handle complaints with empathy, compassion, and confidence. Availability to work a flexible schedule of nights, days, weekends, and holidays with regular attendance. The ability to attend and pass a Montana State Approved Alcohol Education Training and maintain certification with refresher training as required by law.
Apr 23, 2024
Full time
Casino Floor Runner Montana's Best Casinos: We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all of their needs without them even having to ask. We are service aficionados. We're friendly, fun, enthusiastic and entertaining. We love to make people smile. We promise to deliver service so good, it's surprising! About The Job: The Casino Floor Runner works to support Montana's Best Casinos' ultimate focus of consistently delivering, friendly smiles, clean facilities, and a world-class gaming experience to all of our players. Each Floor Runner works in support of the casino operations team to perform a variety of tasks including cash handling and accounting, stocking, pricing, rotating and displaying of merchandise, housekeeping inside and outside of the casino, ensuring guest privacy, safety and security, efficiently preparing and completing drink orders, and above all else delivering exceptional customer service at all times. Accountabilities: You are our ideal candidate if you have: Incredible customer service skills & the steadfast resolve to help maintain a player-centered culture. A knack for remembering the names and faces of those regular guests and getting to know their likes & dislikes to make them feel valued. Pride in your appearance and willing adherence to uniform standards. The ability to work as part of a team and interact with a variety of stakeholders - from hourly team members, customers, vendors, and corporate representatives. The ability to learn to use and troubleshoot equipment. The ability to interpret instructions, reports and information and complete corresponding paperwork. An investment in the cleanliness, condition and smooth operation of the location both inside and out. The ability to multitask and monitor players and situations both inside and outside the location. The ability to handle complaints with empathy, compassion, and confidence. Availability to work a flexible schedule of nights, days, weekends, and holidays with regular attendance. The ability to attend and pass a Montana State Approved Alcohol Education Training and maintain certification with refresher training as required by law.
LOUNGE FLOOR RUNNER Date:Apr 18, 2024 Location: Missoula, MT, US, 59801 Apply now " Casino Floor Runner Montana's Best Casinos: We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all of their needs without them even having to ask. We are service aficionados. We're friendly, fun, enthusiastic and entertaining. We love to make people smile. We promise to deliver service so good, it's surprising! About The Job: The Casino Floor Runner works to support Montana's Best Casinos' ultimate focus of consistently delivering, friendly smiles, clean facilities, and a world-class gaming experience to all of our players. Each Floor Runner works in support of the casino operations team to perform a variety of tasks including cash handling and accounting, stocking, pricing, rotating and displaying of merchandise, housekeeping inside and outside of the casino, ensuring guest privacy, safety and security, efficiently preparing and completing drink orders, and above all else delivering exceptional customer service at all times. Accountabilities: You are our ideal candidate if you have: + Incredible customer service skills & the steadfast resolve to help maintain a player-centered culture. + A knack for remembering the names and faces of those regular guests and getting to know their likes & dislikes to make them feel valued. + Pride in your appearance and willing adherence to uniform standards. + The ability to work as part of a team and interact with a variety of stakeholders - from hourly team members, customers, vendors, and corporate representatives. + The ability to learn to use and troubleshoot equipment. + The ability to interpret instructions, reports and information and complete corresponding paperwork. + An investment in the cleanliness, condition and smooth operation of the location both inside and out. + The ability to multitask and monitor players and situations both inside and outside the location. + The ability to handle complaints with empathy, compassion, and confidence. + Availability to work a flexible schedule of nights, days, weekends, and holidays with regular attendance. + The ability to attend and pass a Montana State Approved Alcohol Education Training and maintain certification with refresher training as required by law. Nearest Major Market:MissoulaNearest Secondary Market:Montana Job Segment: Housekeeping, Hospitality
Apr 23, 2024
Full time
LOUNGE FLOOR RUNNER Date:Apr 18, 2024 Location: Missoula, MT, US, 59801 Apply now " Casino Floor Runner Montana's Best Casinos: We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all of their needs without them even having to ask. We are service aficionados. We're friendly, fun, enthusiastic and entertaining. We love to make people smile. We promise to deliver service so good, it's surprising! About The Job: The Casino Floor Runner works to support Montana's Best Casinos' ultimate focus of consistently delivering, friendly smiles, clean facilities, and a world-class gaming experience to all of our players. Each Floor Runner works in support of the casino operations team to perform a variety of tasks including cash handling and accounting, stocking, pricing, rotating and displaying of merchandise, housekeeping inside and outside of the casino, ensuring guest privacy, safety and security, efficiently preparing and completing drink orders, and above all else delivering exceptional customer service at all times. Accountabilities: You are our ideal candidate if you have: + Incredible customer service skills & the steadfast resolve to help maintain a player-centered culture. + A knack for remembering the names and faces of those regular guests and getting to know their likes & dislikes to make them feel valued. + Pride in your appearance and willing adherence to uniform standards. + The ability to work as part of a team and interact with a variety of stakeholders - from hourly team members, customers, vendors, and corporate representatives. + The ability to learn to use and troubleshoot equipment. + The ability to interpret instructions, reports and information and complete corresponding paperwork. + An investment in the cleanliness, condition and smooth operation of the location both inside and out. + The ability to multitask and monitor players and situations both inside and outside the location. + The ability to handle complaints with empathy, compassion, and confidence. + Availability to work a flexible schedule of nights, days, weekends, and holidays with regular attendance. + The ability to attend and pass a Montana State Approved Alcohol Education Training and maintain certification with refresher training as required by law. Nearest Major Market:MissoulaNearest Secondary Market:Montana Job Segment: Housekeeping, Hospitality