Overview Job Description The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a Lobby Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants. This role truly is the "Heart of the House" and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding! Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: Engage with guests to ensure their stay is going well Work as a team to accomplish the goal of resort/hotel cleanliness Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. Pickup clean linen and refill the par stock of linen on each floor pantry. Ensure cleanliness of all public areas to include bathrooms, lounge areas and hallways Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. Clean all public areas in the prescribed manner while following department standard operating procedures. Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. Always respond in a friendly, helpful manner to guests and other team members. Responsibilities Housekeeping experience desirableNeat, pleasant personalityTime management skillsAbility to work on feet for an extended periodAbility to communicate effectivelyAbility to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.Lift, carry and position loads of at least 25lbs. PI8f3df1-
May 24, 2024
Full time
Overview Job Description The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a Lobby Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants. This role truly is the "Heart of the House" and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding! Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: Engage with guests to ensure their stay is going well Work as a team to accomplish the goal of resort/hotel cleanliness Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. Pickup clean linen and refill the par stock of linen on each floor pantry. Ensure cleanliness of all public areas to include bathrooms, lounge areas and hallways Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. Clean all public areas in the prescribed manner while following department standard operating procedures. Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. Always respond in a friendly, helpful manner to guests and other team members. Responsibilities Housekeeping experience desirableNeat, pleasant personalityTime management skillsAbility to work on feet for an extended periodAbility to communicate effectivelyAbility to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.Lift, carry and position loads of at least 25lbs. PI8f3df1-
Job Description Job Description Description: Unlock your potential at The Essex Resort & Spa! Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job it's an opportunity to join a dynamic team committed to crafting unforgettable experiences. Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family. Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life. At The Essex, hospitality isn't just a profession it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality. BASIC FUNCTION: Hotel Public Space Attendant/Houseperson is responsible for maintaining the cleanliness of the lobby areas, public restrooms, employee restrooms and property internal offices. ESSENTIAL FUNCTIONS: Ensure cleanliness of entire lobby area, dusting, vacuuming and furniture placement. Polishes all brass sign displays and stairway handrails. Ensures constant monitoring and replacement of telephone message pads and pens at all public telephones. Observe Concierge carpeting to maintain constant cleanliness. Monitor newspaper stand to ensure a neat appearance. Dusts all pictures and furniture. Checks and cleans all public restrooms, including the poolside restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed. Checks, cleans and re-stocks employee restrooms two times daily. Remove trash and vacuums carpets in internal offices. Maintains a neat appearance of work cart. Report all maintenance needs and special cleaning needs. Return all lost and found articles to Housekeeping Office. Practice safety standards at all times. Clean up spills immediately. MARGINAL FUNCTIONS: Perform other related duties as requested by Office Coordinator, Housekeeping Manager or Executive Housekeeper. Remain alert, courteous and helpful to guests and co-workers at all times. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Housekeeping experience desirable. Neat appearance and pleasant personality. Ability to work on feet for an extended period of time. Ability to communicate effectively. Basic knowledge of chemicals and their uses. Benefits: At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally. Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements: Medical Insurance (with Employer contribution) Dental Insurance (with Employer contribution) Vision Insurance Life & Disability Insurance (Employer paid) Voluntary Life & Disability Insurance for employee, spouse/domestic partner and child(ren) (supplemental paid by employee) Medical Care Flexible Spending Account Dependent Care Account (for Daycare, elderly care or other dependent care) Short and Long Term Disability Insurances Accident Insurance Critical Illness Insurance for employee and spouse/domestic partner Paid Time Off Bereavement Time All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment. Property Benefits: Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides. On Property Discounts: Restaurant Spa (on treatments and products) Cook Academy Other Discounts: Memberships to The Edge Sports & Fitness Stays at the hotel for employee, friends and/or family Movie tickets to Essex Cinemas Essex Experience (varies by business) Stays at other New England Inns & Resorts as part of the NEIRA program Ski passes to Smuggler's Notch & Sugarbush/IKON Other Benefits: Complimentary use of the on-site fitness center Complimentary use of the on-site Tennis courts Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age) Requirements: PI2e31fb0b289e-5962
May 20, 2024
Full time
Job Description Job Description Description: Unlock your potential at The Essex Resort & Spa! Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job it's an opportunity to join a dynamic team committed to crafting unforgettable experiences. Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family. Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life. At The Essex, hospitality isn't just a profession it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality. BASIC FUNCTION: Hotel Public Space Attendant/Houseperson is responsible for maintaining the cleanliness of the lobby areas, public restrooms, employee restrooms and property internal offices. ESSENTIAL FUNCTIONS: Ensure cleanliness of entire lobby area, dusting, vacuuming and furniture placement. Polishes all brass sign displays and stairway handrails. Ensures constant monitoring and replacement of telephone message pads and pens at all public telephones. Observe Concierge carpeting to maintain constant cleanliness. Monitor newspaper stand to ensure a neat appearance. Dusts all pictures and furniture. Checks and cleans all public restrooms, including the poolside restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed. Checks, cleans and re-stocks employee restrooms two times daily. Remove trash and vacuums carpets in internal offices. Maintains a neat appearance of work cart. Report all maintenance needs and special cleaning needs. Return all lost and found articles to Housekeeping Office. Practice safety standards at all times. Clean up spills immediately. MARGINAL FUNCTIONS: Perform other related duties as requested by Office Coordinator, Housekeeping Manager or Executive Housekeeper. Remain alert, courteous and helpful to guests and co-workers at all times. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Housekeeping experience desirable. Neat appearance and pleasant personality. Ability to work on feet for an extended period of time. Ability to communicate effectively. Basic knowledge of chemicals and their uses. Benefits: At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally. Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements: Medical Insurance (with Employer contribution) Dental Insurance (with Employer contribution) Vision Insurance Life & Disability Insurance (Employer paid) Voluntary Life & Disability Insurance for employee, spouse/domestic partner and child(ren) (supplemental paid by employee) Medical Care Flexible Spending Account Dependent Care Account (for Daycare, elderly care or other dependent care) Short and Long Term Disability Insurances Accident Insurance Critical Illness Insurance for employee and spouse/domestic partner Paid Time Off Bereavement Time All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment. Property Benefits: Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides. On Property Discounts: Restaurant Spa (on treatments and products) Cook Academy Other Discounts: Memberships to The Edge Sports & Fitness Stays at the hotel for employee, friends and/or family Movie tickets to Essex Cinemas Essex Experience (varies by business) Stays at other New England Inns & Resorts as part of the NEIRA program Ski passes to Smuggler's Notch & Sugarbush/IKON Other Benefits: Complimentary use of the on-site fitness center Complimentary use of the on-site Tennis courts Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age) Requirements: PI2e31fb0b289e-5962
Description: Unlock your potential at The Essex Resort & Spa! Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job-it's an opportunity to join a dynamic team committed to crafting unforgettable experiences. Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family. Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life. At The Essex, hospitality isn't just a profession-it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality. BASIC FUNCTION: Hotel Public Space Attendant/Houseperson is responsible for maintaining the cleanliness of the lobby areas, public restrooms, employee restrooms and property internal offices. ESSENTIAL FUNCTIONS: Ensure cleanliness of entire lobby area, dusting, vacuuming and furniture placement. Polishes all brass sign displays and stairway handrails. Ensures constant monitoring and replacement of telephone message pads and pens at all public telephones. Observe Concierge carpeting to maintain constant cleanliness. Monitor newspaper stand to ensure a neat appearance. Dusts all pictures and furniture. Checks and cleans all public restrooms, including the poolside restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed. Checks, cleans and re-stocks employee restrooms two times daily. Remove trash and vacuums carpets in internal offices. Maintains a neat appearance of work cart. Report all maintenance needs and special cleaning needs. Return all lost and found articles to Housekeeping Office. Practice safety standards at all times. Clean up spills immediately. MARGINAL FUNCTIONS: Perform other related duties as requested by Office Coordinator, Housekeeping Manager or Executive Housekeeper. Remain alert, courteous and helpful to guests and co-workers at all times. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Housekeeping experience desirable. Neat appearance and pleasant personality. Ability to work on feet for an extended period of time. Ability to communicate effectively. Basic knowledge of chemicals and their uses. Benefits: At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally. Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements: Medical Insurance (with Employer contribution) Dental Insurance (with Employer contribution) Vision Insurance Life & Disability Insurance (Employer paid) Voluntary Life & Disability Insurance - for employee, spouse/domestic partner and child(ren) (supplemental - paid by employee) Medical Care Flexible Spending Account Dependent Care Account (for Daycare, elderly care or other dependent care) Short and Long Term Disability Insurances Accident Insurance Critical Illness Insurance for employee and spouse/domestic partner Paid Time Off Bereavement Time All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment. Property Benefits: Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides. On Property Discounts: Restaurant Spa (on treatments and products) Cook Academy Other Discounts: Memberships to The Edge Sports & Fitness Stays at the hotel for employee, friends and/or family Movie tickets to Essex Cinemas Essex Experience (varies by business) Stays at other New England Inns & Resorts as part of the NEIRA program Ski passes to Smuggler's Notch & Sugarbush/IKON Other Benefits: Complimentary use of the on-site fitness center Complimentary use of the on-site Tennis courts Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age) Requirements: PI6a9c07bb5a0f-5962
May 20, 2024
Full time
Description: Unlock your potential at The Essex Resort & Spa! Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job-it's an opportunity to join a dynamic team committed to crafting unforgettable experiences. Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family. Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life. At The Essex, hospitality isn't just a profession-it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality. BASIC FUNCTION: Hotel Public Space Attendant/Houseperson is responsible for maintaining the cleanliness of the lobby areas, public restrooms, employee restrooms and property internal offices. ESSENTIAL FUNCTIONS: Ensure cleanliness of entire lobby area, dusting, vacuuming and furniture placement. Polishes all brass sign displays and stairway handrails. Ensures constant monitoring and replacement of telephone message pads and pens at all public telephones. Observe Concierge carpeting to maintain constant cleanliness. Monitor newspaper stand to ensure a neat appearance. Dusts all pictures and furniture. Checks and cleans all public restrooms, including the poolside restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed. Checks, cleans and re-stocks employee restrooms two times daily. Remove trash and vacuums carpets in internal offices. Maintains a neat appearance of work cart. Report all maintenance needs and special cleaning needs. Return all lost and found articles to Housekeeping Office. Practice safety standards at all times. Clean up spills immediately. MARGINAL FUNCTIONS: Perform other related duties as requested by Office Coordinator, Housekeeping Manager or Executive Housekeeper. Remain alert, courteous and helpful to guests and co-workers at all times. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Housekeeping experience desirable. Neat appearance and pleasant personality. Ability to work on feet for an extended period of time. Ability to communicate effectively. Basic knowledge of chemicals and their uses. Benefits: At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally. Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements: Medical Insurance (with Employer contribution) Dental Insurance (with Employer contribution) Vision Insurance Life & Disability Insurance (Employer paid) Voluntary Life & Disability Insurance - for employee, spouse/domestic partner and child(ren) (supplemental - paid by employee) Medical Care Flexible Spending Account Dependent Care Account (for Daycare, elderly care or other dependent care) Short and Long Term Disability Insurances Accident Insurance Critical Illness Insurance for employee and spouse/domestic partner Paid Time Off Bereavement Time All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment. Property Benefits: Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides. On Property Discounts: Restaurant Spa (on treatments and products) Cook Academy Other Discounts: Memberships to The Edge Sports & Fitness Stays at the hotel for employee, friends and/or family Movie tickets to Essex Cinemas Essex Experience (varies by business) Stays at other New England Inns & Resorts as part of the NEIRA program Ski passes to Smuggler's Notch & Sugarbush/IKON Other Benefits: Complimentary use of the on-site fitness center Complimentary use of the on-site Tennis courts Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age) Requirements: PI6a9c07bb5a0f-5962
Description: Unlock your potential at The Essex Resort & Spa! Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a jobâ€"it's an opportunity to join a dynamic team committed to crafting unforgettable experiences. Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family. Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life. At The Essex, hospitality isn't just a professionâ€"it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality. BASIC FUNCTION: Hotel Public Space Attendant/Houseperson is responsible for maintaining the cleanliness of the lobby areas, public restrooms, employee restrooms and property internal offices. ESSENTIAL FUNCTIONS: Ensure cleanliness of entire lobby area, dusting, vacuuming and furniture placement. Polishes all brass sign displays and stairway handrails. Ensures constant monitoring and replacement of telephone message pads and pens at all public telephones. Observe Concierge carpeting to maintain constant cleanliness. Monitor newspaper stand to ensure a neat appearance. Dusts all pictures and furniture. Checks and cleans all public restrooms, including the poolside restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed. Checks, cleans and re-stocks employee restrooms two times daily. Remove trash and vacuums carpets in internal offices. Maintains a neat appearance of work cart. Report all maintenance needs and special cleaning needs. Return all lost and found articles to Housekeeping Office. Practice safety standards at all times. Clean up spills immediately. MARGINAL FUNCTIONS: Perform other related duties as requested by Office Coordinator, Housekeeping Manager or Executive Housekeeper. Remain alert, courteous and helpful to guests and co-workers at all times. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Housekeeping experience desirable. Neat appearance and pleasant personality. Ability to work on feet for an extended period of time. Ability to communicate effectively. Basic knowledge of chemicals and their uses. Benefits: At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally. Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements: Medical Insurance (with Employer contribution) Dental Insurance (with Employer contribution) Vision Insurance Life & Disability Insurance (Employer paid) Voluntary Life & Disability Insurance - for employee, spouse/domestic partner and child(ren) (supplemental - paid by employee) Medical Care Flexible Spending Account Dependent Care Account (for Daycare, elderly care or other dependent care) Short and Long Term Disability Insurances Accident Insurance Critical Illness Insurance for employee and spouse/domestic partner Paid Time Off Bereavement Time All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment. Property Benefits: Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides. On Property Discounts: Restaurant Spa (on treatments and products) Cook Academy Other Discounts: Memberships to The Edge Sports & Fitness Stays at the hotel for employee, friends and/or family Movie tickets to Essex Cinemas Essex Experience (varies by business) Stays at other New England Inns & Resorts as part of the NEIRA program Ski passes to Smuggler's Notch & Sugarbush/IKON Other Benefits: Complimentary use of the on-site fitness center Complimentary use of the on-site Tennis courts Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age) Requirements: PIb378feb5268c-5962
May 10, 2024
Full time
Description: Unlock your potential at The Essex Resort & Spa! Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a jobâ€"it's an opportunity to join a dynamic team committed to crafting unforgettable experiences. Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family. Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life. At The Essex, hospitality isn't just a professionâ€"it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality. BASIC FUNCTION: Hotel Public Space Attendant/Houseperson is responsible for maintaining the cleanliness of the lobby areas, public restrooms, employee restrooms and property internal offices. ESSENTIAL FUNCTIONS: Ensure cleanliness of entire lobby area, dusting, vacuuming and furniture placement. Polishes all brass sign displays and stairway handrails. Ensures constant monitoring and replacement of telephone message pads and pens at all public telephones. Observe Concierge carpeting to maintain constant cleanliness. Monitor newspaper stand to ensure a neat appearance. Dusts all pictures and furniture. Checks and cleans all public restrooms, including the poolside restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed. Checks, cleans and re-stocks employee restrooms two times daily. Remove trash and vacuums carpets in internal offices. Maintains a neat appearance of work cart. Report all maintenance needs and special cleaning needs. Return all lost and found articles to Housekeeping Office. Practice safety standards at all times. Clean up spills immediately. MARGINAL FUNCTIONS: Perform other related duties as requested by Office Coordinator, Housekeeping Manager or Executive Housekeeper. Remain alert, courteous and helpful to guests and co-workers at all times. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Housekeeping experience desirable. Neat appearance and pleasant personality. Ability to work on feet for an extended period of time. Ability to communicate effectively. Basic knowledge of chemicals and their uses. Benefits: At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally. Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements: Medical Insurance (with Employer contribution) Dental Insurance (with Employer contribution) Vision Insurance Life & Disability Insurance (Employer paid) Voluntary Life & Disability Insurance - for employee, spouse/domestic partner and child(ren) (supplemental - paid by employee) Medical Care Flexible Spending Account Dependent Care Account (for Daycare, elderly care or other dependent care) Short and Long Term Disability Insurances Accident Insurance Critical Illness Insurance for employee and spouse/domestic partner Paid Time Off Bereavement Time All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment. Property Benefits: Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides. On Property Discounts: Restaurant Spa (on treatments and products) Cook Academy Other Discounts: Memberships to The Edge Sports & Fitness Stays at the hotel for employee, friends and/or family Movie tickets to Essex Cinemas Essex Experience (varies by business) Stays at other New England Inns & Resorts as part of the NEIRA program Ski passes to Smuggler's Notch & Sugarbush/IKON Other Benefits: Complimentary use of the on-site fitness center Complimentary use of the on-site Tennis courts Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age) Requirements: PIb378feb5268c-5962
Ruman Holdings Ltd.
Mission, British Columbia (BC)
Work Locations: 7871 Stave Lake Street suite B110 Mission, British Columbia V2V 6B2 Unit 76, 32670 Lougheed Hwy Mission, British Columbia V2V 1A7 31956 Lougheed Hwy suite E130 Mission, British Columbia V2V 6K5 Job Requirements: Education: No degree, certificate or diploma Experience: Experience an asset Language: Must be able to communicate in English Job Duties: Greet guests and prepare their orders, use Point of Sale system/cash register to record the order and compute the amount of the bill, collect payment from guests and make change. Prepare food neatly, accurately, and in a timely manner. Demonstrate a complete understanding of menu items and explains it to guests accurately. Exhibit a cheerful and helpful manner when dealing with guests and treat co-workers with respect and dignity. Check products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift. Understand and adhere to all quality standards, formulas and procedures as outlined in the Operations Manual. Become familiar with and comply with all company policies as outlined in the Subways Employee Handbook. Account for all forms of money, bread, etc. during the shift. Understand and adhere to proper food handling, safety and sanitization standards while preparing food, serving food, and clean up. Maintain professional appearance and grooming standards as outlined in the Subways Employee Handbook. Perform light paperwork duties as assigned. Essential Skills: Must have good organizational and public relations skills. Work Conditions and Physical Capabilities: Fast-paced environment, must be able to work under pressure, standing for extended periods, repetitive tasks and attention to detail Interested applicants shall be able to work any day, any shift may include overtime. How to apply: please email resume to No phone calls or drop-ins please People from all walks of life are encouraged to apply! Youth, seniors, persons with disabilities, refugees, indigenous peoples and newcomers are encouraged to apply as well.
May 15, 2024
Work Locations: 7871 Stave Lake Street suite B110 Mission, British Columbia V2V 6B2 Unit 76, 32670 Lougheed Hwy Mission, British Columbia V2V 1A7 31956 Lougheed Hwy suite E130 Mission, British Columbia V2V 6K5 Job Requirements: Education: No degree, certificate or diploma Experience: Experience an asset Language: Must be able to communicate in English Job Duties: Greet guests and prepare their orders, use Point of Sale system/cash register to record the order and compute the amount of the bill, collect payment from guests and make change. Prepare food neatly, accurately, and in a timely manner. Demonstrate a complete understanding of menu items and explains it to guests accurately. Exhibit a cheerful and helpful manner when dealing with guests and treat co-workers with respect and dignity. Check products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift. Understand and adhere to all quality standards, formulas and procedures as outlined in the Operations Manual. Become familiar with and comply with all company policies as outlined in the Subways Employee Handbook. Account for all forms of money, bread, etc. during the shift. Understand and adhere to proper food handling, safety and sanitization standards while preparing food, serving food, and clean up. Maintain professional appearance and grooming standards as outlined in the Subways Employee Handbook. Perform light paperwork duties as assigned. Essential Skills: Must have good organizational and public relations skills. Work Conditions and Physical Capabilities: Fast-paced environment, must be able to work under pressure, standing for extended periods, repetitive tasks and attention to detail Interested applicants shall be able to work any day, any shift may include overtime. How to apply: please email resume to No phone calls or drop-ins please People from all walks of life are encouraged to apply! Youth, seniors, persons with disabilities, refugees, indigenous peoples and newcomers are encouraged to apply as well.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot. Four Seasons Hotels & Resorts Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you." Four Seasons Atlanta Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However, you spend the day, make sure to end your night with dinner and drinks at Bar Margot. The Opportunity: Four Seasons Hotel Atlanta is seeking a Concierge to join our talented pre-opening team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company! Responsibilities Include (but are not limited to): Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves packages, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of vehicles. Manages and provides access to the building(s) and units with all vendor/contractor providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor. Controls entry doors and elevator/lift access. Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) that have been made Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over Complies with all Four Seasons' guidelines, policies and procedures Is knowledgeable about all Rules & Regulations Assists other team members, including Management, Public Area Assistants and Attendants, with responsibilities and duties in their absence or due to heavy volume periods Works closely with the Hotel to ensure smooth handling of deliveries, reservations and special requests Helps ensure that the Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times Perform other tasks or projects as assigned by the Management team Relieve other roles for meal periods and in case of emergency Preferred Qualifications and Skills: Previous experience preferred especially in a luxury environment Excellent communication skills. Reading, writing, and oral proficiency in the English language; an additional language an asset Good computer skill with an ability to use a variety of software Strong attention to detail and problem-solving skills Knowledge of the local Atlanta area preferred What to Expect Dynamic Employee Culture where you are encouraged to be your true self! Inclusive and diverse employee engagement events all year-round Competitive wages Exclusive discount and travel programs with Four Seasons Hotels and Resorts Complementary Uniforms and uniform care Complimentary Employee Meals Comprehensive learning and development programs to help you master your craft. And so much more! Visa Requirements Authorization to work in the United States is required for this role. FOUR SEASONS HOTELS & RESORTS Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recogni ith us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Learn more about what it is like to work at Four Seasons, visit us: zing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
May 25, 2024
Full time
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot. Four Seasons Hotels & Resorts Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you." Four Seasons Atlanta Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However, you spend the day, make sure to end your night with dinner and drinks at Bar Margot. The Opportunity: Four Seasons Hotel Atlanta is seeking a Concierge to join our talented pre-opening team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company! Responsibilities Include (but are not limited to): Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves packages, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of vehicles. Manages and provides access to the building(s) and units with all vendor/contractor providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor. Controls entry doors and elevator/lift access. Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) that have been made Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over Complies with all Four Seasons' guidelines, policies and procedures Is knowledgeable about all Rules & Regulations Assists other team members, including Management, Public Area Assistants and Attendants, with responsibilities and duties in their absence or due to heavy volume periods Works closely with the Hotel to ensure smooth handling of deliveries, reservations and special requests Helps ensure that the Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times Perform other tasks or projects as assigned by the Management team Relieve other roles for meal periods and in case of emergency Preferred Qualifications and Skills: Previous experience preferred especially in a luxury environment Excellent communication skills. Reading, writing, and oral proficiency in the English language; an additional language an asset Good computer skill with an ability to use a variety of software Strong attention to detail and problem-solving skills Knowledge of the local Atlanta area preferred What to Expect Dynamic Employee Culture where you are encouraged to be your true self! Inclusive and diverse employee engagement events all year-round Competitive wages Exclusive discount and travel programs with Four Seasons Hotels and Resorts Complementary Uniforms and uniform care Complimentary Employee Meals Comprehensive learning and development programs to help you master your craft. And so much more! Visa Requirements Authorization to work in the United States is required for this role. FOUR SEASONS HOTELS & RESORTS Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recogni ith us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Learn more about what it is like to work at Four Seasons, visit us: zing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
The Pool Server is responsible for providing exemplary service at the Ojai Valley Inn Pools. Duties include; host/welcoming guests and seating, clearing and resetting lounge chairs, cabanas, and tables, refreshing drinks, and responsible for set up and break down of all pool areas. The Pool Server is ideally positioned to enhance the guest experience and plays an essential role in the resort's goal of exceeding high guest expectations. Remaining constantly aware of the pool environments, engaging with guests, anticipating their needs and taking initiative to improve their experience. The Pool Server is to follow all luxury standards, correct ringing of orders to insure correct billing, and breakdown/reset of dining areas after times of service. Essential: One year in a restaurant environment. Possess a positive, outgoing and friendly Personality. Ability to follow the OVI standards of Presentation. Ability to follow the OVI standards of Body Language. Ability to follow the OVI standards of Verbiage. Ability to work cohesively with other employees as part of a team. High school graduate. Reading, writing, and oral proficiency in the English Language. Ability to work a flexible work week including weekends and holidays. Excellent people skills. Ability to communicate in English with guest/visitors, vendors, media/publication contacts, community contacts, industry contacts, management and co-workers to their understanding. Ability to perform basic mathematical computations. Verbal and writing skills. Ability to work productively with other operating departments. Ability to handle obstacles in a positive and professional manner, and to effectively communicate these problems, along with suggested solutions to the Manager. Maintain professional appearance, behavior, integrity, and openness to employees and guests. Ability to prioritize and organize work assignments. Ability to follow directions. Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures. Ability to be a clear thinker, analyze and resolve problems exercising good judgment. Ability to focus attention to details. Ability to remain calm and courteous in demanding and difficult customer situations. Ability to work weekends, holidays, and have a flexible schedule when business requires. Knowledge of the OVI's philosophy and practices. Ability to provide clear and pleasant telephone communication to all callers. Knowledge of hotel's standards, policies and procedures. Ability to work cohesively with other departments as part of a team. Ability to maintain discretion and confidentiality of all guests and pertinent Inn information. ESSENTIAL JOB FUNCTIONS: This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. Demonstrate knowledge of The Ojai Valley's practices, culture, terminology, organizational structure, and general philosophy. That philosophy should be portrayed in the professional appearance, behavior, integrity, openness and accessibility to employees and guests. Maintain a friendly yet unobtrusive manner with all guests throughout their dining experience. Promote teamwork and foster a harmonious working climate. Recognize and address potential intoxicated, disruptive or undesirable guests. Properly handle and report employee guest accidents. Respond properly to any hotel emergency or safety situation. Perform other tasks or projects as assigned by the supervisor, manager, or resort management. Offer guests of the pool an enjoyable, expertly served beverage/dining experience conforming to Service and Training Manual: All associates must endeavor to actively greet guests, smile, make eye contact and speak clearly in a friendly manner as they enter the pool area Set up Mise en Place i.e. follow checklist, clean menus, have server book and pens ready, etc. The Opener must ensure that all areas are prepped for the day. The assigned station is the Server's "stage" for the shift and they must take pride and ownership of it. Each table in a server's station must be thoroughly proofed by the assigned server and coordinate with PA the plan for the day. The Server must always have their "tools of the trade" on their person during shift. The pool and Back of House areas must remain a neat, clean and organized environment at all times during the shift. Each Server must always practice a "clean as you go" philosophy throughout their shift. Servers are to be on the floor or at the pools taking care of their guests and not standing in the wait station or under an umbrella outside talking to each other. The Server will greet the guest in an upbeat and professional manner. Introduce yourself and drop off menus. The Server will speak in a calm, unrushed manner to best reflect a fine dining environment. Server must confirm the number of people in the party, highlight the reservation on the Rooming List to indicate that the party has arrived. In the case of a Cabana reservation, the Server will escort the guest(s) to the applicable Cabana(s); lay out the towels along the seat of each applicable chair and invite the guest to sit. The Server must inform the guest of their assigned server's name. If applicable, the Server will wish the guest a pleasant day before departing The server will immediately locate the assigned Server (if applicable) and inform them of the name and location of the seated party. MOD will greet cabana guest. The Server seating the guest will pass on any applicable special request information to the assigned Server (if applicable). The Server must approach the table within 30 seconds of the guest being seated. If the Server is unable to greet the guest within 30 seconds, they must always acknowledge them. The Server must greet all parties by name, prior to taking orders. As they approach the poolside guest, the Server will smile, make eye contact and speak in a pleasant, calm voice. The Server will greet the guest by name in an upbeat and professional manner. The Server will approach all parties with the appropriate number of menus and the Attendant will provide plastic glasses filled with ice water and place them in a location most convenient to each guest. The Server must use the guest's name frequently during the conversation. The Server will give a brief overview of the menu selections. The Server must describe the daily specials from memory, to every guest in an elegant manner. When taking the guest's order, the Server must write down the order onto their Captain's Pad. The Server must first suggest an alcoholic beverage. The Server must inquire about the guest's choice of beverage. The Server must ask for the guest's appetizer order. The Server must ask for the guest's choice of main course. The Server must secure all temperatures and applicable modifiers when taking the order. The Server must memorize their favorite menu items from each category and be able to passionately explain why they are their favorites. If the guest seems unsure or open to suggestion, the Server must recommend their favorite menu items to the guest. Suggestive selling. The Server must memorize their favorite draft beers and wines along with optimal food pairings and be able to passionately explain why they are their favorites. If the guest only orders soft drinks, the Server will gently suggest a draft beer or glass of wine that pairs well with their entrée. The Server must confirm the order by reading the entire order back to the guest. The Server must wait for the guest to confirm the order before proceeding to the next step. The Server will transfer the order number printed on the Table Tent to the Captain's Pad order chit. The Server must thank the guest(s) before departing. When prompted for "Covers" by the POS system, the Server will enter the appropriate number of guest. The Server must ring in the order by course into the POS system. The Server must arrive with the beverages within 3 minutes of ordering and serve them from the right hand side in the same sequence that the order was taken. The Server will treat their entire station as one table and serve them in one cycle of service to maximize their efficiency and productivity. Servers must remain professional and efficient at all times during service. The Server will always serve from the right, clear from the right and pass from the left. The Server will always serve the ladies first. The first course must arrive within 8 minutes of ordering. The Server will pass any sauces and offer fresh ground pepper from the left, when applicable. The Server will remove any soiled/empty dishes and cups before the food is served. There must be no more than 10 minutes between the removal of one course and the arrival of the next. The Server must notify the Manager immediately if the order is starting to take too long. During the meal, the server will offer fresh beverages when the previous ones are 2/3rds empty. . click apply for full job details
May 19, 2024
Full time
The Pool Server is responsible for providing exemplary service at the Ojai Valley Inn Pools. Duties include; host/welcoming guests and seating, clearing and resetting lounge chairs, cabanas, and tables, refreshing drinks, and responsible for set up and break down of all pool areas. The Pool Server is ideally positioned to enhance the guest experience and plays an essential role in the resort's goal of exceeding high guest expectations. Remaining constantly aware of the pool environments, engaging with guests, anticipating their needs and taking initiative to improve their experience. The Pool Server is to follow all luxury standards, correct ringing of orders to insure correct billing, and breakdown/reset of dining areas after times of service. Essential: One year in a restaurant environment. Possess a positive, outgoing and friendly Personality. Ability to follow the OVI standards of Presentation. Ability to follow the OVI standards of Body Language. Ability to follow the OVI standards of Verbiage. Ability to work cohesively with other employees as part of a team. High school graduate. Reading, writing, and oral proficiency in the English Language. Ability to work a flexible work week including weekends and holidays. Excellent people skills. Ability to communicate in English with guest/visitors, vendors, media/publication contacts, community contacts, industry contacts, management and co-workers to their understanding. Ability to perform basic mathematical computations. Verbal and writing skills. Ability to work productively with other operating departments. Ability to handle obstacles in a positive and professional manner, and to effectively communicate these problems, along with suggested solutions to the Manager. Maintain professional appearance, behavior, integrity, and openness to employees and guests. Ability to prioritize and organize work assignments. Ability to follow directions. Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures. Ability to be a clear thinker, analyze and resolve problems exercising good judgment. Ability to focus attention to details. Ability to remain calm and courteous in demanding and difficult customer situations. Ability to work weekends, holidays, and have a flexible schedule when business requires. Knowledge of the OVI's philosophy and practices. Ability to provide clear and pleasant telephone communication to all callers. Knowledge of hotel's standards, policies and procedures. Ability to work cohesively with other departments as part of a team. Ability to maintain discretion and confidentiality of all guests and pertinent Inn information. ESSENTIAL JOB FUNCTIONS: This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. Demonstrate knowledge of The Ojai Valley's practices, culture, terminology, organizational structure, and general philosophy. That philosophy should be portrayed in the professional appearance, behavior, integrity, openness and accessibility to employees and guests. Maintain a friendly yet unobtrusive manner with all guests throughout their dining experience. Promote teamwork and foster a harmonious working climate. Recognize and address potential intoxicated, disruptive or undesirable guests. Properly handle and report employee guest accidents. Respond properly to any hotel emergency or safety situation. Perform other tasks or projects as assigned by the supervisor, manager, or resort management. Offer guests of the pool an enjoyable, expertly served beverage/dining experience conforming to Service and Training Manual: All associates must endeavor to actively greet guests, smile, make eye contact and speak clearly in a friendly manner as they enter the pool area Set up Mise en Place i.e. follow checklist, clean menus, have server book and pens ready, etc. The Opener must ensure that all areas are prepped for the day. The assigned station is the Server's "stage" for the shift and they must take pride and ownership of it. Each table in a server's station must be thoroughly proofed by the assigned server and coordinate with PA the plan for the day. The Server must always have their "tools of the trade" on their person during shift. The pool and Back of House areas must remain a neat, clean and organized environment at all times during the shift. Each Server must always practice a "clean as you go" philosophy throughout their shift. Servers are to be on the floor or at the pools taking care of their guests and not standing in the wait station or under an umbrella outside talking to each other. The Server will greet the guest in an upbeat and professional manner. Introduce yourself and drop off menus. The Server will speak in a calm, unrushed manner to best reflect a fine dining environment. Server must confirm the number of people in the party, highlight the reservation on the Rooming List to indicate that the party has arrived. In the case of a Cabana reservation, the Server will escort the guest(s) to the applicable Cabana(s); lay out the towels along the seat of each applicable chair and invite the guest to sit. The Server must inform the guest of their assigned server's name. If applicable, the Server will wish the guest a pleasant day before departing The server will immediately locate the assigned Server (if applicable) and inform them of the name and location of the seated party. MOD will greet cabana guest. The Server seating the guest will pass on any applicable special request information to the assigned Server (if applicable). The Server must approach the table within 30 seconds of the guest being seated. If the Server is unable to greet the guest within 30 seconds, they must always acknowledge them. The Server must greet all parties by name, prior to taking orders. As they approach the poolside guest, the Server will smile, make eye contact and speak in a pleasant, calm voice. The Server will greet the guest by name in an upbeat and professional manner. The Server will approach all parties with the appropriate number of menus and the Attendant will provide plastic glasses filled with ice water and place them in a location most convenient to each guest. The Server must use the guest's name frequently during the conversation. The Server will give a brief overview of the menu selections. The Server must describe the daily specials from memory, to every guest in an elegant manner. When taking the guest's order, the Server must write down the order onto their Captain's Pad. The Server must first suggest an alcoholic beverage. The Server must inquire about the guest's choice of beverage. The Server must ask for the guest's appetizer order. The Server must ask for the guest's choice of main course. The Server must secure all temperatures and applicable modifiers when taking the order. The Server must memorize their favorite menu items from each category and be able to passionately explain why they are their favorites. If the guest seems unsure or open to suggestion, the Server must recommend their favorite menu items to the guest. Suggestive selling. The Server must memorize their favorite draft beers and wines along with optimal food pairings and be able to passionately explain why they are their favorites. If the guest only orders soft drinks, the Server will gently suggest a draft beer or glass of wine that pairs well with their entrée. The Server must confirm the order by reading the entire order back to the guest. The Server must wait for the guest to confirm the order before proceeding to the next step. The Server will transfer the order number printed on the Table Tent to the Captain's Pad order chit. The Server must thank the guest(s) before departing. When prompted for "Covers" by the POS system, the Server will enter the appropriate number of guest. The Server must ring in the order by course into the POS system. The Server must arrive with the beverages within 3 minutes of ordering and serve them from the right hand side in the same sequence that the order was taken. The Server will treat their entire station as one table and serve them in one cycle of service to maximize their efficiency and productivity. Servers must remain professional and efficient at all times during service. The Server will always serve from the right, clear from the right and pass from the left. The Server will always serve the ladies first. The first course must arrive within 8 minutes of ordering. The Server will pass any sauces and offer fresh ground pepper from the left, when applicable. The Server will remove any soiled/empty dishes and cups before the food is served. There must be no more than 10 minutes between the removal of one course and the arrival of the next. The Server must notify the Manager immediately if the order is starting to take too long. During the meal, the server will offer fresh beverages when the previous ones are 2/3rds empty. . click apply for full job details
The Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests, we have a portfolio of elegant facilities, such as Red Hots Spa Spa and Salon, and Arrangement Bar by Andrew Scott. Our property also boasts Red Salt Room, King Bar, The Rose Room Underground Lounge and The Patio Bar, all inspired by Chef David Burke. Located in the heart of Garden City, the Hotel is a stone's throw away from Manhattan, only 15 miles by car or 45 minutes by Long Island Railroad. We are looking for a self-motivated and experienced Guest Services evening and Overnight Relief Manager who will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known. A Guest Service Manager is responsible for overseeing Guest Services, Concierge, Valet parking and Bell Attendants to ensure customer satisfaction, quality service, compliance with company policies and procedures while meeting/exceeding financial goals. In this role a Guest Service Manager is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity. This position will require a minimum of 2 overnight relief shifts (Friday & Saturday ) per week. Responsibilities include, but are not limited to: Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner. Comply with all safety standards to encourage safe and efficient hotel operations Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach and counsel all Front Office personnel according to hotel standards. Develop team members and ensure training of Front Office personnel. Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments. Daily walk around of the house to ensure cleanliness standards are being met while noise pollution is under control. Monitor oversold dates to ensure the maximization of room's revenue. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Monitor and ensure compliance with SOP's in Rooms and Loss Prevention. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Monitor labor expenses through schedule approval process and ensure budgeted productivity. Work closely with Rooms Division including Housekeeping, Engineering, Security, and Valet to ensure efficient and effective operations and to continuously improve service. Requirements: At least 4 years of progressive front office operations experience and 2 years in a managerial role Must be proficient with O PERA PMS This position requires flexibility with scheduling on all shifts including overnights, weekends and holidays. Benefits: Group Health Insurance Plans (Medical, Dental, Vision) Company Paid Life Insurance Supplemental Short Term Disability Long Term Disability 401k Retirement Savings Plan Paid Vacation Days and Paid PTO Days Complimentary Employee Cafeteria You must provide a resume detailing your work history to be considered. EOE/M/F/D/V See what our employees have to say about being a part of the prestigious Garden City Hotel team. Click here for a brief introduction into some of our many success stories!
May 17, 2024
Full time
The Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests, we have a portfolio of elegant facilities, such as Red Hots Spa Spa and Salon, and Arrangement Bar by Andrew Scott. Our property also boasts Red Salt Room, King Bar, The Rose Room Underground Lounge and The Patio Bar, all inspired by Chef David Burke. Located in the heart of Garden City, the Hotel is a stone's throw away from Manhattan, only 15 miles by car or 45 minutes by Long Island Railroad. We are looking for a self-motivated and experienced Guest Services evening and Overnight Relief Manager who will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known. A Guest Service Manager is responsible for overseeing Guest Services, Concierge, Valet parking and Bell Attendants to ensure customer satisfaction, quality service, compliance with company policies and procedures while meeting/exceeding financial goals. In this role a Guest Service Manager is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity. This position will require a minimum of 2 overnight relief shifts (Friday & Saturday ) per week. Responsibilities include, but are not limited to: Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner. Comply with all safety standards to encourage safe and efficient hotel operations Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach and counsel all Front Office personnel according to hotel standards. Develop team members and ensure training of Front Office personnel. Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments. Daily walk around of the house to ensure cleanliness standards are being met while noise pollution is under control. Monitor oversold dates to ensure the maximization of room's revenue. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Monitor and ensure compliance with SOP's in Rooms and Loss Prevention. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Monitor labor expenses through schedule approval process and ensure budgeted productivity. Work closely with Rooms Division including Housekeeping, Engineering, Security, and Valet to ensure efficient and effective operations and to continuously improve service. Requirements: At least 4 years of progressive front office operations experience and 2 years in a managerial role Must be proficient with O PERA PMS This position requires flexibility with scheduling on all shifts including overnights, weekends and holidays. Benefits: Group Health Insurance Plans (Medical, Dental, Vision) Company Paid Life Insurance Supplemental Short Term Disability Long Term Disability 401k Retirement Savings Plan Paid Vacation Days and Paid PTO Days Complimentary Employee Cafeteria You must provide a resume detailing your work history to be considered. EOE/M/F/D/V See what our employees have to say about being a part of the prestigious Garden City Hotel team. Click here for a brief introduction into some of our many success stories!
Position Title: Slot Shift Supervisor Reports To: Slot Manager Supervises: Slot Floor Attendants Summary of Position Responsible for the day-to-day operation and conduct of entire slot machine floor for an assigned shift and monitors the performance of Slot Floor Attendants working during the assigned shift. The Slot Shift Supervisor resolves Slot Machine Department conflicts that may arise on their shift. Ensures all customers are attended to promptly and courteously by all slot department team members. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Prepare and completes attendance reports; Monitors staff performance, ensuring adherence to all casino policies and procedures and the Internal Control System; Prepares weekly schedules for Slot Floor Attendants, assigning them specific work areas on the slot floor; Trains and evaluates all Slot Department Floor attendants; Maintains constant awareness of floor activity, protects the Slot Department bankroll, the playing public, and casino integrity; Acts as a host, explaining slot machine details to team members and customers as necessary; Maintains an imprested bank to make change for quests on casino floor; Assists in the development and implementation of Slot Department policies and procedures; Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31) for the Slot Department; Settles customer disputes on the slot floor area or refers them to the Lead Supervisor or Slot Manager; Supervises temporary and permanent removal of funds from slot machines; Performs, supervises, or verifies slot machine transactions when necessary; Reports technical problems to Slot Technicians so they can be repaired quickly; Adheres to all regulatory, resort, departmental, casino policies and procedures, and to the casino Internal Control Structure; Other duties may be assigned; Must be able to obtain and maintain a gaming license. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High school diploma or general education diploma (GED) or six months to one year related experience and/or training; or equivalent combination of education and experience may be substituted. Supervisory experience preferred. Mescalero Apache Tribal preference; bicultural experience preferred. Must have excellent computer skills working with Microsoft Word and Excel and Power Point and ability to make efficient use of Microsoft Outlook and Internet Explorer. Must possess strong organizational skills and excellent oral/written communication skills. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: Team Member Signature
May 16, 2024
Full time
Position Title: Slot Shift Supervisor Reports To: Slot Manager Supervises: Slot Floor Attendants Summary of Position Responsible for the day-to-day operation and conduct of entire slot machine floor for an assigned shift and monitors the performance of Slot Floor Attendants working during the assigned shift. The Slot Shift Supervisor resolves Slot Machine Department conflicts that may arise on their shift. Ensures all customers are attended to promptly and courteously by all slot department team members. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Prepare and completes attendance reports; Monitors staff performance, ensuring adherence to all casino policies and procedures and the Internal Control System; Prepares weekly schedules for Slot Floor Attendants, assigning them specific work areas on the slot floor; Trains and evaluates all Slot Department Floor attendants; Maintains constant awareness of floor activity, protects the Slot Department bankroll, the playing public, and casino integrity; Acts as a host, explaining slot machine details to team members and customers as necessary; Maintains an imprested bank to make change for quests on casino floor; Assists in the development and implementation of Slot Department policies and procedures; Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31) for the Slot Department; Settles customer disputes on the slot floor area or refers them to the Lead Supervisor or Slot Manager; Supervises temporary and permanent removal of funds from slot machines; Performs, supervises, or verifies slot machine transactions when necessary; Reports technical problems to Slot Technicians so they can be repaired quickly; Adheres to all regulatory, resort, departmental, casino policies and procedures, and to the casino Internal Control Structure; Other duties may be assigned; Must be able to obtain and maintain a gaming license. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High school diploma or general education diploma (GED) or six months to one year related experience and/or training; or equivalent combination of education and experience may be substituted. Supervisory experience preferred. Mescalero Apache Tribal preference; bicultural experience preferred. Must have excellent computer skills working with Microsoft Word and Excel and Power Point and ability to make efficient use of Microsoft Outlook and Internet Explorer. Must possess strong organizational skills and excellent oral/written communication skills. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: Team Member Signature
The Pool Server is responsible for providing exemplary service at the Ojai Valley Inn Pools. Duties include; host/welcoming guests and seating, clearing and resetting lounge chairs, cabanas, and tables, refreshing drinks, and responsible for set up and break down of all pool areas. The Pool Server is ideally positioned to enhance the guest experience and plays an essential role in the resort's goal of exceeding high guest expectations. Remaining constantly aware of the pool environments, engaging with guests, anticipating their needs and taking initiative to improve their experience. The Pool Server is to follow all luxury standards, correct ringing of orders to insure correct billing, and breakdown/reset of dining areas after times of service. Essential: One year in a restaurant environment. Possess a positive, outgoing and friendly Personality. Ability to follow the OVI standards of Presentation. Ability to follow the OVI standards of Body Language. Ability to follow the OVI standards of Verbiage. Ability to work cohesively with other employees as part of a team. High school graduate. Reading, writing, and oral proficiency in the English Language. Ability to work a flexible work week including weekends and holidays. Excellent people skills. Ability to communicate in English with guest/visitors, vendors, media/publication contacts, community contacts, industry contacts, management and co-workers to their understanding. Ability to perform basic mathematical computations. Verbal and writing skills. Ability to work productively with other operating departments. Ability to handle obstacles in a positive and professional manner, and to effectively communicate these problems, along with suggested solutions to the Manager. Maintain professional appearance, behavior, integrity, and openness to employees and guests. Ability to prioritize and organize work assignments. Ability to follow directions. Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures. Ability to be a clear thinker, analyze and resolve problems exercising good judgment. Ability to focus attention to details. Ability to remain calm and courteous in demanding and difficult customer situations. Ability to work weekends, holidays, and have a flexible schedule when business requires. Knowledge of the OVI's philosophy and practices. Ability to provide clear and pleasant telephone communication to all callers. Knowledge of hotel's standards, policies and procedures. Ability to work cohesively with other departments as part of a team. Ability to maintain discretion and confidentiality of all guests and pertinent Inn information. ESSENTIAL JOB FUNCTIONS: This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. Demonstrate knowledge of The Ojai Valley's practices, culture, terminology, organizational structure, and general philosophy. That philosophy should be portrayed in the professional appearance, behavior, integrity, openness and accessibility to employees and guests. Maintain a friendly yet unobtrusive manner with all guests throughout their dining experience. Promote teamwork and foster a harmonious working climate. Recognize and address potential intoxicated, disruptive or undesirable guests. Properly handle and report employee guest accidents. Respond properly to any hotel emergency or safety situation. Perform other tasks or projects as assigned by the supervisor, manager, or resort management. Offer guests of the pool an enjoyable, expertly served beverage/dining experience conforming to Service and Training Manual: All associates must endeavor to actively greet guests, smile, make eye contact and speak clearly in a friendly manner as they enter the pool area Set up Mise en Place i.e. follow checklist, clean menus, have server book and pens ready, etc. The Opener must ensure that all areas are prepped for the day. The assigned station is the Server's "stage" for the shift and they must take pride and ownership of it. Each table in a server's station must be thoroughly proofed by the assigned server and coordinate with PA the plan for the day. The Server must always have their "tools of the trade" on their person during shift. The pool and Back of House areas must remain a neat, clean and organized environment at all times during the shift. Each Server must always practice a "clean as you go" philosophy throughout their shift. Servers are to be on the floor or at the pools taking care of their guests and not standing in the wait station or under an umbrella outside talking to each other. The Server will greet the guest in an upbeat and professional manner. Introduce yourself and drop off menus. The Server will speak in a calm, unrushed manner to best reflect a fine dining environment. Server must confirm the number of people in the party, highlight the reservation on the Rooming List to indicate that the party has arrived. In the case of a Cabana reservation, the Server will escort the guest(s) to the applicable Cabana(s); lay out the towels along the seat of each applicable chair and invite the guest to sit. The Server must inform the guest of their assigned server's name. If applicable, the Server will wish the guest a pleasant day before departing The server will immediately locate the assigned Server (if applicable) and inform them of the name and location of the seated party. MOD will greet cabana guest. The Server seating the guest will pass on any applicable special request information to the assigned Server (if applicable). The Server must approach the table within 30 seconds of the guest being seated. If the Server is unable to greet the guest within 30 seconds, they must always acknowledge them. The Server must greet all parties by name, prior to taking orders. As they approach the poolside guest, the Server will smile, make eye contact and speak in a pleasant, calm voice. The Server will greet the guest by name in an upbeat and professional manner. The Server will approach all parties with the appropriate number of menus and the Attendant will provide plastic glasses filled with ice water and place them in a location most convenient to each guest. The Server must use the guest's name frequently during the conversation. The Server will give a brief overview of the menu selections. The Server must describe the daily specials from memory, to every guest in an elegant manner. When taking the guest's order, the Server must write down the order onto their Captain's Pad. The Server must first suggest an alcoholic beverage. The Server must inquire about the guest's choice of beverage. The Server must ask for the guest's appetizer order. The Server must ask for the guest's choice of main course. The Server must secure all temperatures and applicable modifiers when taking the order. The Server must memorize their favorite menu items from each category and be able to passionately explain why they are their favorites. If the guest seems unsure or open to suggestion, the Server must recommend their favorite menu items to the guest. Suggestive selling. The Server must memorize their favorite draft beers and wines along with optimal food pairings and be able to passionately explain why they are their favorites. If the guest only orders soft drinks, the Server will gently suggest a draft beer or glass of wine that pairs well with their entrée. The Server must confirm the order by reading the entire order back to the guest. The Server must wait for the guest to confirm the order before proceeding to the next step. The Server will transfer the order number printed on the Table Tent to the Captain's Pad order chit. The Server must thank the guest(s) before departing. When prompted for "Covers" by the POS system, the Server will enter the appropriate number of guest. The Server must ring in the order by course into the POS system. The Server must arrive with the beverages within 3 minutes of ordering and serve them from the right hand side in the same sequence that the order was taken. The Server will treat their entire station as one table and serve them in one cycle of service to maximize their efficiency and productivity. Servers must remain professional and efficient at all times during service. The Server will always serve from the right, clear from the right and pass from the left. The Server will always serve the ladies first. The first course must arrive within 8 minutes of ordering. The Server will pass any sauces and offer fresh ground pepper from the left, when applicable. The Server will remove any soiled/empty dishes and cups before the food is served. There must be no more than 10 minutes between the removal of one course and the arrival of the next. The Server must notify the Manager immediately if the order is starting to take too long. During the meal, the server will offer fresh beverages when the previous ones are 2/3rds empty. . click apply for full job details
May 16, 2024
Full time
The Pool Server is responsible for providing exemplary service at the Ojai Valley Inn Pools. Duties include; host/welcoming guests and seating, clearing and resetting lounge chairs, cabanas, and tables, refreshing drinks, and responsible for set up and break down of all pool areas. The Pool Server is ideally positioned to enhance the guest experience and plays an essential role in the resort's goal of exceeding high guest expectations. Remaining constantly aware of the pool environments, engaging with guests, anticipating their needs and taking initiative to improve their experience. The Pool Server is to follow all luxury standards, correct ringing of orders to insure correct billing, and breakdown/reset of dining areas after times of service. Essential: One year in a restaurant environment. Possess a positive, outgoing and friendly Personality. Ability to follow the OVI standards of Presentation. Ability to follow the OVI standards of Body Language. Ability to follow the OVI standards of Verbiage. Ability to work cohesively with other employees as part of a team. High school graduate. Reading, writing, and oral proficiency in the English Language. Ability to work a flexible work week including weekends and holidays. Excellent people skills. Ability to communicate in English with guest/visitors, vendors, media/publication contacts, community contacts, industry contacts, management and co-workers to their understanding. Ability to perform basic mathematical computations. Verbal and writing skills. Ability to work productively with other operating departments. Ability to handle obstacles in a positive and professional manner, and to effectively communicate these problems, along with suggested solutions to the Manager. Maintain professional appearance, behavior, integrity, and openness to employees and guests. Ability to prioritize and organize work assignments. Ability to follow directions. Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures. Ability to be a clear thinker, analyze and resolve problems exercising good judgment. Ability to focus attention to details. Ability to remain calm and courteous in demanding and difficult customer situations. Ability to work weekends, holidays, and have a flexible schedule when business requires. Knowledge of the OVI's philosophy and practices. Ability to provide clear and pleasant telephone communication to all callers. Knowledge of hotel's standards, policies and procedures. Ability to work cohesively with other departments as part of a team. Ability to maintain discretion and confidentiality of all guests and pertinent Inn information. ESSENTIAL JOB FUNCTIONS: This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. Demonstrate knowledge of The Ojai Valley's practices, culture, terminology, organizational structure, and general philosophy. That philosophy should be portrayed in the professional appearance, behavior, integrity, openness and accessibility to employees and guests. Maintain a friendly yet unobtrusive manner with all guests throughout their dining experience. Promote teamwork and foster a harmonious working climate. Recognize and address potential intoxicated, disruptive or undesirable guests. Properly handle and report employee guest accidents. Respond properly to any hotel emergency or safety situation. Perform other tasks or projects as assigned by the supervisor, manager, or resort management. Offer guests of the pool an enjoyable, expertly served beverage/dining experience conforming to Service and Training Manual: All associates must endeavor to actively greet guests, smile, make eye contact and speak clearly in a friendly manner as they enter the pool area Set up Mise en Place i.e. follow checklist, clean menus, have server book and pens ready, etc. The Opener must ensure that all areas are prepped for the day. The assigned station is the Server's "stage" for the shift and they must take pride and ownership of it. Each table in a server's station must be thoroughly proofed by the assigned server and coordinate with PA the plan for the day. The Server must always have their "tools of the trade" on their person during shift. The pool and Back of House areas must remain a neat, clean and organized environment at all times during the shift. Each Server must always practice a "clean as you go" philosophy throughout their shift. Servers are to be on the floor or at the pools taking care of their guests and not standing in the wait station or under an umbrella outside talking to each other. The Server will greet the guest in an upbeat and professional manner. Introduce yourself and drop off menus. The Server will speak in a calm, unrushed manner to best reflect a fine dining environment. Server must confirm the number of people in the party, highlight the reservation on the Rooming List to indicate that the party has arrived. In the case of a Cabana reservation, the Server will escort the guest(s) to the applicable Cabana(s); lay out the towels along the seat of each applicable chair and invite the guest to sit. The Server must inform the guest of their assigned server's name. If applicable, the Server will wish the guest a pleasant day before departing The server will immediately locate the assigned Server (if applicable) and inform them of the name and location of the seated party. MOD will greet cabana guest. The Server seating the guest will pass on any applicable special request information to the assigned Server (if applicable). The Server must approach the table within 30 seconds of the guest being seated. If the Server is unable to greet the guest within 30 seconds, they must always acknowledge them. The Server must greet all parties by name, prior to taking orders. As they approach the poolside guest, the Server will smile, make eye contact and speak in a pleasant, calm voice. The Server will greet the guest by name in an upbeat and professional manner. The Server will approach all parties with the appropriate number of menus and the Attendant will provide plastic glasses filled with ice water and place them in a location most convenient to each guest. The Server must use the guest's name frequently during the conversation. The Server will give a brief overview of the menu selections. The Server must describe the daily specials from memory, to every guest in an elegant manner. When taking the guest's order, the Server must write down the order onto their Captain's Pad. The Server must first suggest an alcoholic beverage. The Server must inquire about the guest's choice of beverage. The Server must ask for the guest's appetizer order. The Server must ask for the guest's choice of main course. The Server must secure all temperatures and applicable modifiers when taking the order. The Server must memorize their favorite menu items from each category and be able to passionately explain why they are their favorites. If the guest seems unsure or open to suggestion, the Server must recommend their favorite menu items to the guest. Suggestive selling. The Server must memorize their favorite draft beers and wines along with optimal food pairings and be able to passionately explain why they are their favorites. If the guest only orders soft drinks, the Server will gently suggest a draft beer or glass of wine that pairs well with their entrée. The Server must confirm the order by reading the entire order back to the guest. The Server must wait for the guest to confirm the order before proceeding to the next step. The Server will transfer the order number printed on the Table Tent to the Captain's Pad order chit. The Server must thank the guest(s) before departing. When prompted for "Covers" by the POS system, the Server will enter the appropriate number of guest. The Server must ring in the order by course into the POS system. The Server must arrive with the beverages within 3 minutes of ordering and serve them from the right hand side in the same sequence that the order was taken. The Server will treat their entire station as one table and serve them in one cycle of service to maximize their efficiency and productivity. Servers must remain professional and efficient at all times during service. The Server will always serve from the right, clear from the right and pass from the left. The Server will always serve the ladies first. The first course must arrive within 8 minutes of ordering. The Server will pass any sauces and offer fresh ground pepper from the left, when applicable. The Server will remove any soiled/empty dishes and cups before the food is served. There must be no more than 10 minutes between the removal of one course and the arrival of the next. The Server must notify the Manager immediately if the order is starting to take too long. During the meal, the server will offer fresh beverages when the previous ones are 2/3rds empty. . click apply for full job details
Why us? Sage Hospitality Group is in search of a Housekeeping House Person to join the Housekeeping Team at the Embassy Suites by Hilton Bethesda. Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality! This Embassy Suites by Hilton is a gateway to Bethesda, Rockville and the lively downtown DC scene. The team at the Embassy Suites by Hilton Bethesda Washington DC looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team! At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here. Job Overview Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction. Responsibilities + Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles + Remove trash and/or linens and note any areas that need immediate cleaning. + Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc. + Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner. + Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.). + Stock linen and supply closets to ensure par inventories. + Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor. + Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. Qualifications Education/Formal Training No formal education required. Experience No experience required Knowledge/Skills + Self-starting personality with an even disposition. + Ability to meet standards of appearance. + Ability to communicate with guests, housekeepers/main linen room attendant, supervisor. + Ability to assess required reaction to meet standards. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area. + Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes. + Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture. + Continuous standing -continuously standing and/or walking to accomplish all that is required for position. + Climbing stairs -approximately 40 steps 15% of 40 hour week. Benefits Part Time Hourly Roles + Eligible to participate in the Company's 401(k) program with employer matching + Great discounts on Hotels, Restaurants, and much, more. + Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral ID: _0_ Position Type: _Regular Part-Time_ Property : _Embassy Suites Bethesda_ Outlet: _Hotel_ Category: _Housekeeping & Laundry_ _Address_ : _6711 Democracy Blvd_ _City_ : _Bethesda_ _State_ : _Maryland_ EOE Protected Veterans/Disability
May 13, 2024
Full time
Why us? Sage Hospitality Group is in search of a Housekeeping House Person to join the Housekeeping Team at the Embassy Suites by Hilton Bethesda. Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality! This Embassy Suites by Hilton is a gateway to Bethesda, Rockville and the lively downtown DC scene. The team at the Embassy Suites by Hilton Bethesda Washington DC looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team! At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here. Job Overview Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction. Responsibilities + Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles + Remove trash and/or linens and note any areas that need immediate cleaning. + Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc. + Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner. + Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.). + Stock linen and supply closets to ensure par inventories. + Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor. + Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. Qualifications Education/Formal Training No formal education required. Experience No experience required Knowledge/Skills + Self-starting personality with an even disposition. + Ability to meet standards of appearance. + Ability to communicate with guests, housekeepers/main linen room attendant, supervisor. + Ability to assess required reaction to meet standards. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area. + Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes. + Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture. + Continuous standing -continuously standing and/or walking to accomplish all that is required for position. + Climbing stairs -approximately 40 steps 15% of 40 hour week. Benefits Part Time Hourly Roles + Eligible to participate in the Company's 401(k) program with employer matching + Great discounts on Hotels, Restaurants, and much, more. + Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral ID: _0_ Position Type: _Regular Part-Time_ Property : _Embassy Suites Bethesda_ Outlet: _Hotel_ Category: _Housekeeping & Laundry_ _Address_ : _6711 Democracy Blvd_ _City_ : _Bethesda_ _State_ : _Maryland_ EOE Protected Veterans/Disability
HGSF-38371 Schulte Hospitality Group is seeking a dynamic, service-oriented Room Attendant to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Ensure that rooms and public areas are cleaned and sanitized to company-mandated standards Ensures that rooms have clean linen, bedding and towels Understands and follows all safety and security procedures as mandated by the hotel Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants) Ensures that rooms are stocked with soap, tissues, drinking glasses, etc. Identify items that guests have left behind and report items utilizing hotel's lost and found procedures Other duties as assigned EDUCATION AND EXPERIENCE High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Knowledge of cleanliness standards The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer.
May 11, 2024
Full time
HGSF-38371 Schulte Hospitality Group is seeking a dynamic, service-oriented Room Attendant to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Ensure that rooms and public areas are cleaned and sanitized to company-mandated standards Ensures that rooms have clean linen, bedding and towels Understands and follows all safety and security procedures as mandated by the hotel Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants) Ensures that rooms are stocked with soap, tissues, drinking glasses, etc. Identify items that guests have left behind and report items utilizing hotel's lost and found procedures Other duties as assigned EDUCATION AND EXPERIENCE High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Knowledge of cleanliness standards The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer.
Sage Hospitality Group is in search of a Housekeeping House Person to join the Housekeeping Team at the Embassy Suites by Hilton Bethesda. Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality! This Embassy Suites by Hilton is a gateway to Bethesda, Rockville and the lively downtown DC scene. The team at the Embassy Suites by Hilton Bethesda Washington DC looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team! At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here. Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction. Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles Remove trash and/or linens and note any areas that need immediate cleaning. Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc. Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner. Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.). Stock linen and supply closets to ensure par inventories. Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor. Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. Education/Formal Training No formal education required. Experience No experience required Knowledge/Skills Self-starting personality with an even disposition. Ability to meet standards of appearance. Ability to communicate with guests, housekeepers/main linen room attendant, supervisor. Ability to assess required reaction to meet standards. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area. Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes. Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture. Continuous standing -continuously standing and/or walking to accomplish all that is required for position. Climbing stairs -approximately 40 steps 15% of 40 hour week. Part Time Hourly Roles Eligible to participate in the Company's 401(k) program with employer matching Great discounts on Hotels, Restaurants, and much, more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral
May 11, 2024
Full time
Sage Hospitality Group is in search of a Housekeeping House Person to join the Housekeeping Team at the Embassy Suites by Hilton Bethesda. Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality! This Embassy Suites by Hilton is a gateway to Bethesda, Rockville and the lively downtown DC scene. The team at the Embassy Suites by Hilton Bethesda Washington DC looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team! At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here. Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction. Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles Remove trash and/or linens and note any areas that need immediate cleaning. Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc. Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner. Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.). Stock linen and supply closets to ensure par inventories. Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor. Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. Education/Formal Training No formal education required. Experience No experience required Knowledge/Skills Self-starting personality with an even disposition. Ability to meet standards of appearance. Ability to communicate with guests, housekeepers/main linen room attendant, supervisor. Ability to assess required reaction to meet standards. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area. Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes. Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture. Continuous standing -continuously standing and/or walking to accomplish all that is required for position. Climbing stairs -approximately 40 steps 15% of 40 hour week. Part Time Hourly Roles Eligible to participate in the Company's 401(k) program with employer matching Great discounts on Hotels, Restaurants, and much, more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral
Why us? Sage Hospitality Group is in search of a Housekeeping House Person to join the Housekeeping Team at the Embassy Suites by Hilton Bethesda. Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality! This Embassy Suites by Hilton is a gateway to Bethesda, Rockville and the lively downtown DC scene. The team at the Embassy Suites by Hilton Bethesda Washington DC looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team! At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here. Job Overview Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction. Responsibilities Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles Remove trash and/or linens and note any areas that need immediate cleaning. Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc. Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner. Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.). Stock linen and supply closets to ensure par inventories. Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor. Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. Qualifications Education/Formal Training No formal education required. Experience No experience required Knowledge/Skills Self-starting personality with an even disposition. Ability to meet standards of appearance. Ability to communicate with guests, housekeepers/main linen room attendant, supervisor. Ability to assess required reaction to meet standards. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area. Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes. Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture. Continuous standing -continuously standing and/or walking to accomplish all that is required for position. Climbing stairs -approximately 40 steps 15% of 40 hour week. Benefits Part Time Hourly Roles Eligible to participate in the Company's 401(k) program with employer matching Great discounts on Hotels, Restaurants, and much, more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral ID: 0 Position Type: Regular Part-Time Property : Embassy Suites Bethesda Outlet: Hotel Category: Housekeeping & Laundry Address : 6711 Democracy Blvd City : Bethesda State : Maryland EOE Protected Veterans/Disability
May 11, 2024
Full time
Why us? Sage Hospitality Group is in search of a Housekeeping House Person to join the Housekeeping Team at the Embassy Suites by Hilton Bethesda. Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality! This Embassy Suites by Hilton is a gateway to Bethesda, Rockville and the lively downtown DC scene. The team at the Embassy Suites by Hilton Bethesda Washington DC looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team! At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here. Job Overview Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction. Responsibilities Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles Remove trash and/or linens and note any areas that need immediate cleaning. Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc. Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner. Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.). Stock linen and supply closets to ensure par inventories. Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor. Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. Qualifications Education/Formal Training No formal education required. Experience No experience required Knowledge/Skills Self-starting personality with an even disposition. Ability to meet standards of appearance. Ability to communicate with guests, housekeepers/main linen room attendant, supervisor. Ability to assess required reaction to meet standards. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area. Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes. Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture. Continuous standing -continuously standing and/or walking to accomplish all that is required for position. Climbing stairs -approximately 40 steps 15% of 40 hour week. Benefits Part Time Hourly Roles Eligible to participate in the Company's 401(k) program with employer matching Great discounts on Hotels, Restaurants, and much, more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral ID: 0 Position Type: Regular Part-Time Property : Embassy Suites Bethesda Outlet: Hotel Category: Housekeeping & Laundry Address : 6711 Democracy Blvd City : Bethesda State : Maryland EOE Protected Veterans/Disability