JOB SUMMARY: Supervises the personnel and operation of the Cage on an assigned shift. ESSENTIAL JOB FUNCTIONS: Supervises personnel and daily operations of Cage. Provides a positive work environment, encouraging teamwork and cooperation within the department, and other departments. Safeguards department and company assets while dealing with the public in an efficient and courteous manner utilizing company service standards at all times. Monitors Cage activities for adherence to company policies, and various gaming regulatory regulations. Authorizes credit within established authorization levels. Performs banking activities including processing of checks, markers, etc.; purchasing of currencies as needed. Supervises overall operation of Cashier Department personnel and cage clerks. Ensures excellent guest courtesy and satisfaction. Resolves disputes with guests when applicable. Adheres to compliance of all gaming regulation and any other governmental agencies where applicable. Prepares and coordinates periodic performance reviews of staff. Prepares scheduling of shift to meet business demands. Coordinates daily functions accordingly to ensure efficiency of cage operations. Assist in interviewing applicants for Cashier positions. Acts as a role model; always presenting oneself as a credit to the company and encouraging others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Assists in other duties assigned by the Cage Manager. QUALIFICATIONS: Must be 21 years of age or older. High School Diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills and abilities. Minimum of 1-2 years supervisor experience required Minimum of 1-2 years related experience required Ability to communicate with all levels of management in a clear, friendly, and confident manner. Must be able to get along with fellow team members and work as a team. Must present a well-groomed appearance. Must be self-motivated and be able to handle more than one function at a time by being well organized. Must be able to read, write, speak and understand English. Good mathematical and clerical aptitude for accurate record keeping. Excellent customer service skills a must. Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
May 06, 2024
Full time
JOB SUMMARY: Supervises the personnel and operation of the Cage on an assigned shift. ESSENTIAL JOB FUNCTIONS: Supervises personnel and daily operations of Cage. Provides a positive work environment, encouraging teamwork and cooperation within the department, and other departments. Safeguards department and company assets while dealing with the public in an efficient and courteous manner utilizing company service standards at all times. Monitors Cage activities for adherence to company policies, and various gaming regulatory regulations. Authorizes credit within established authorization levels. Performs banking activities including processing of checks, markers, etc.; purchasing of currencies as needed. Supervises overall operation of Cashier Department personnel and cage clerks. Ensures excellent guest courtesy and satisfaction. Resolves disputes with guests when applicable. Adheres to compliance of all gaming regulation and any other governmental agencies where applicable. Prepares and coordinates periodic performance reviews of staff. Prepares scheduling of shift to meet business demands. Coordinates daily functions accordingly to ensure efficiency of cage operations. Assist in interviewing applicants for Cashier positions. Acts as a role model; always presenting oneself as a credit to the company and encouraging others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Assists in other duties assigned by the Cage Manager. QUALIFICATIONS: Must be 21 years of age or older. High School Diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills and abilities. Minimum of 1-2 years supervisor experience required Minimum of 1-2 years related experience required Ability to communicate with all levels of management in a clear, friendly, and confident manner. Must be able to get along with fellow team members and work as a team. Must present a well-groomed appearance. Must be self-motivated and be able to handle more than one function at a time by being well organized. Must be able to read, write, speak and understand English. Good mathematical and clerical aptitude for accurate record keeping. Excellent customer service skills a must. Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Supervise all Cage activities during assigned shift. Perform vault responsibilities. Ensure compliance with Internal Controls, State Regulations, and Company SOPs in all transactions and activities. Monitor staffing levels to ensure budgetary compliance. Review Cage Settlement Sheet for reasonability and correctness. Complete and/or review CTRs, MTLs, CCTLs, CCLs, and all other required Title 31 documentation. Participate in interviewing and selecting new team members, and train and develop team members. Issue disciplinary action as needed. Assign work to team members and monitor for timely and proper completion. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction. Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities, and assist with disseminating such information to cage staff members. Keep work area in a clean and orderly manner. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station, Microsoft office software, casino tracking programs (ABS, IVS, CMS, Datastream, Kronos, Stratton Warren), 10-key calculator, NRT machine, ATM (automated teller machine), sorter, wrapper, credit card machine, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to Five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Must also bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
May 06, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Supervise all Cage activities during assigned shift. Perform vault responsibilities. Ensure compliance with Internal Controls, State Regulations, and Company SOPs in all transactions and activities. Monitor staffing levels to ensure budgetary compliance. Review Cage Settlement Sheet for reasonability and correctness. Complete and/or review CTRs, MTLs, CCTLs, CCLs, and all other required Title 31 documentation. Participate in interviewing and selecting new team members, and train and develop team members. Issue disciplinary action as needed. Assign work to team members and monitor for timely and proper completion. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound business decisions. Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction. Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities, and assist with disseminating such information to cage staff members. Keep work area in a clean and orderly manner. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Use of computer station, Microsoft office software, casino tracking programs (ABS, IVS, CMS, Datastream, Kronos, Stratton Warren), 10-key calculator, NRT machine, ATM (automated teller machine), sorter, wrapper, credit card machine, telephone, voicemail, fax machine, PBX system, and photocopier. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License Must be at least 21 years of age. Three (3) years of tax returns required. QUALIFICATIONS Experience: Two to Five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Knowledge of gaming laws and regulations. Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Must also bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
Commerce Casino is the world's largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as "Where the World Comes to Play." Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more! Must have casino gaming knowledge/experience PRIMARY JOB FUNCTIONS Observes and reports on all areas under surveillance to assure compliance with Casino regulations and gaming policies and procedures, including identification of cheating activities and undesirable patrons, pilferage, embezzlement and any irregularity. Shall ensure protection of corporate assets and liabilities Responsible for observing and reporting on all areas under surveillance such as all casino games, count room, bar areas and casino cage Responsible for investigating reports and all special projects as assigned. Conducts due diligence on all internal and external investigations Communicates with casino, cage and security personnel etc Must be able to make common sense decisions regarding irregular activities and exercise care and judgment in handling of sensitive information Will notify the Surveillance Supervisor or Surveillance Manager regarding anything of importance and before rendering any major decisions Works with all departments including law enforcement agencies in providing surveillance information when advised to do so and provide court testimony when subpoenaed Studies all phases of gaming operations and regulations. Attends classes in related fields to keep abreast of the latest available information, such as casino game protection and Title 31 requirements Must possess the knowledge to completely operate the surveillance system and be able to utilize all of the various functions. Must become proficient in calling up cameras as needed in a timely manner Must be familiar with the entire casino property and with the layout of table games and other facilities of the casino Responsible for learning the filing systems used in the department and be knowledgeable of the department rules and procedures Handles all business transactions in a professional manner and maintains a high level of communication and rapport with all departments. Becomes familiar with supervisors and managers with whom they deal with daily Learns to use and care for all surveillance and office equipment Maintain a good attitude at all times. When breakdowns occur, each operator will assist in a teamwork effort to solve the problem. Common sense will be the number one criteria for the surveillance operators' decision. Operators will not over-react in a decision. If you are not sure of what to do, ask your immediate supervisor Must be able to write/type departmental reports and be able to complete all reports thoroughly, accurately and in an objective manner Must become familiar with all games played in the Casino, game protection and governmental regulations. Performs all other work-related duties as assigned by the Surveillance Supervisor or Manager QUALIFICATIONS Work Experience: 1 year experience in surveillance operations preferred. Reasonable knowledge of table games. Education: High School Diploma and/or equivalent combination of work experience and education. Other Requirements: Must be able to speak, read, write and understand English. Possess excellent verbal and interpersonal skills. Must demonstrate a positive/enthusiastic approach to all assignments and be a team player. Must be clean, well-groomed, and have a professional appearance. Attendance and punctuality are an essential function of the position. SCHEDULED HOURS Commerce Casino operates 24 hours, 7 days a week. Schedules may vary depending on business needs. Other details Pay Type Hourly Apply Now
May 08, 2024
Full time
Commerce Casino is the world's largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as "Where the World Comes to Play." Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more! Must have casino gaming knowledge/experience PRIMARY JOB FUNCTIONS Observes and reports on all areas under surveillance to assure compliance with Casino regulations and gaming policies and procedures, including identification of cheating activities and undesirable patrons, pilferage, embezzlement and any irregularity. Shall ensure protection of corporate assets and liabilities Responsible for observing and reporting on all areas under surveillance such as all casino games, count room, bar areas and casino cage Responsible for investigating reports and all special projects as assigned. Conducts due diligence on all internal and external investigations Communicates with casino, cage and security personnel etc Must be able to make common sense decisions regarding irregular activities and exercise care and judgment in handling of sensitive information Will notify the Surveillance Supervisor or Surveillance Manager regarding anything of importance and before rendering any major decisions Works with all departments including law enforcement agencies in providing surveillance information when advised to do so and provide court testimony when subpoenaed Studies all phases of gaming operations and regulations. Attends classes in related fields to keep abreast of the latest available information, such as casino game protection and Title 31 requirements Must possess the knowledge to completely operate the surveillance system and be able to utilize all of the various functions. Must become proficient in calling up cameras as needed in a timely manner Must be familiar with the entire casino property and with the layout of table games and other facilities of the casino Responsible for learning the filing systems used in the department and be knowledgeable of the department rules and procedures Handles all business transactions in a professional manner and maintains a high level of communication and rapport with all departments. Becomes familiar with supervisors and managers with whom they deal with daily Learns to use and care for all surveillance and office equipment Maintain a good attitude at all times. When breakdowns occur, each operator will assist in a teamwork effort to solve the problem. Common sense will be the number one criteria for the surveillance operators' decision. Operators will not over-react in a decision. If you are not sure of what to do, ask your immediate supervisor Must be able to write/type departmental reports and be able to complete all reports thoroughly, accurately and in an objective manner Must become familiar with all games played in the Casino, game protection and governmental regulations. Performs all other work-related duties as assigned by the Surveillance Supervisor or Manager QUALIFICATIONS Work Experience: 1 year experience in surveillance operations preferred. Reasonable knowledge of table games. Education: High School Diploma and/or equivalent combination of work experience and education. Other Requirements: Must be able to speak, read, write and understand English. Possess excellent verbal and interpersonal skills. Must demonstrate a positive/enthusiastic approach to all assignments and be a team player. Must be clean, well-groomed, and have a professional appearance. Attendance and punctuality are an essential function of the position. SCHEDULED HOURS Commerce Casino operates 24 hours, 7 days a week. Schedules may vary depending on business needs. Other details Pay Type Hourly Apply Now
JOB DUTIES AND RESPONSIBILITIES: Responds to calls requesting the need for surveillance coverage Knowledge of computer software including Microsoft Operating Systems Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities Ensures that employees are monitoring the operation of automated bill breaker, gaming voucher, coupon redemption and jackpot payout machines Ensures that employees are monitoring the operation of the count room and the video recording of movements of cash, slot cash storage boxes and table game drop boxes Responsible for completing annual Anti-Money Laundering/Title 31 training The detection of the presence of any individual who may or is required to be excluded or ejected from the licensed facility under section 1514 or 1515 of the act and Chapters 511a and 513a, or is self-excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the act and Chapter 503a. Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation Working knowledge of OASIS applications including but not limited to information pertaining to the following: cage, pit (customer status inquiries), credit, marketing, players club and self-exclusion data. Conducts digital video reviews as assigned. Documents equipment malfunctions Responsible for accurate and efficient operation of procedures within designated department Any other assigned duties and responsibilities DETAILED DESCRIPTION OF EXPERIENCE OR EDUCATIONAL REQUIREMENTS: High School Diploma or GED equivalent required Previous experience in casino surveillance preferred Must be able to receive and maintain all required certification Must complete all required company training GAMBLING PROBLEM?CALL 1-800-GAMBLER (1-)
May 08, 2024
Full time
JOB DUTIES AND RESPONSIBILITIES: Responds to calls requesting the need for surveillance coverage Knowledge of computer software including Microsoft Operating Systems Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities Ensures that employees are monitoring the operation of automated bill breaker, gaming voucher, coupon redemption and jackpot payout machines Ensures that employees are monitoring the operation of the count room and the video recording of movements of cash, slot cash storage boxes and table game drop boxes Responsible for completing annual Anti-Money Laundering/Title 31 training The detection of the presence of any individual who may or is required to be excluded or ejected from the licensed facility under section 1514 or 1515 of the act and Chapters 511a and 513a, or is self-excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the act and Chapter 503a. Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation Working knowledge of OASIS applications including but not limited to information pertaining to the following: cage, pit (customer status inquiries), credit, marketing, players club and self-exclusion data. Conducts digital video reviews as assigned. Documents equipment malfunctions Responsible for accurate and efficient operation of procedures within designated department Any other assigned duties and responsibilities DETAILED DESCRIPTION OF EXPERIENCE OR EDUCATIONAL REQUIREMENTS: High School Diploma or GED equivalent required Previous experience in casino surveillance preferred Must be able to receive and maintain all required certification Must complete all required company training GAMBLING PROBLEM?CALL 1-800-GAMBLER (1-)
JOB DUTIES AND RESPONSIBILITIES: Responds to calls requesting the need for surveillance coverage Knowledge of computer software including Microsoft Operating Systems Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities Ensures that employees are monitoring the operation of automated bill breaker, gaming voucher, coupon redemption and jackpot payout machines Ensures that employees are monitoring the operation of the count room and the video recording of movements of cash, slot cash storage boxes and table game drop boxes Responsible for completing annual Anti-Money Laundering/Title 31 training The detection of the presence of any individual who may or is required to be excluded or ejected from the licensed facility under section 1514 or 1515 of the act and Chapters 511a and 513a, or is self-excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the act and Chapter 503a. Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation Working knowledge of OASIS applications including but not limited to information pertaining to the following: cage, pit (customer status inquiries), credit, marketing, players club and self-exclusion data. Conducts digital video reviews as assigned. Documents equipment malfunctions Responsible for accurate and efficient operation of procedures within designated department Any other assigned duties and responsibilities DETAILED DESCRIPTION OF EXPERIENCE OR EDUCATIONAL REQUIREMENTS: High School Diploma or GED equivalent required Previous experience in casino surveillance preferred Must be able to receive and maintain all required certification Must complete all required company training GAMBLING PROBLEM? CALL 1-800-GAMBLER (1-)
May 01, 2024
Full time
JOB DUTIES AND RESPONSIBILITIES: Responds to calls requesting the need for surveillance coverage Knowledge of computer software including Microsoft Operating Systems Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities Ensures that employees are monitoring the operation of automated bill breaker, gaming voucher, coupon redemption and jackpot payout machines Ensures that employees are monitoring the operation of the count room and the video recording of movements of cash, slot cash storage boxes and table game drop boxes Responsible for completing annual Anti-Money Laundering/Title 31 training The detection of the presence of any individual who may or is required to be excluded or ejected from the licensed facility under section 1514 or 1515 of the act and Chapters 511a and 513a, or is self-excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the act and Chapter 503a. Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation Working knowledge of OASIS applications including but not limited to information pertaining to the following: cage, pit (customer status inquiries), credit, marketing, players club and self-exclusion data. Conducts digital video reviews as assigned. Documents equipment malfunctions Responsible for accurate and efficient operation of procedures within designated department Any other assigned duties and responsibilities DETAILED DESCRIPTION OF EXPERIENCE OR EDUCATIONAL REQUIREMENTS: High School Diploma or GED equivalent required Previous experience in casino surveillance preferred Must be able to receive and maintain all required certification Must complete all required company training GAMBLING PROBLEM? CALL 1-800-GAMBLER (1-)
POSITION SUMMARY: Provide continuous observation of all gaming and public areas and be alert for any acts of a suspicious nature. Protecting company assets and reputation with continuous electronic surveillance of property, people and games activities. To ensure departments are following internal controls. MINIMUM AGE REQUIREMENTS: 21 Years of age DUTIES/RESPONSIBILITIES: Must maintain a working knowledge of the Illinois Gaming Board Adopted Rules, Harrah's Internal Controls, Surveillance Department Operational Manual and the Harrah's Employees Handbook. Video and physical observation consisting of but not limited to: All live gaming Count Rooms Slot areas Food and Beverage areas Casino Cages and Main Bank Entrance and Exits Know basic strategy and the count(s). Communication with Casino and Hotel personnel. Video recording rotation/retention. Special Projects as assigned. Must familiarize self with the operation of each department and duties of department members. Must keep abreast of the latest in gaming technology and have full knowledge of methods of protection. Position also required knowledge of employee's money handling procedures. Ensures that all reports submitted have integrity based on facts. Exercises care in the handling of sensitive matters, as error in judgment could prove embarrassing to the property and have an adverse impact on the image of the Casino. Maintain contact with Illinois Gaming Board, private investigating firms, Surveillance Managers and employees of other casinos and Corporate Security personnel. Internally, job requires constant contact with all Department Heads and Shift Managers. Must assist customers in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members. Ensure exceptional customer service to all customers by communicating in a pleasant, friendly, and professional manner at all times. Any other tasks as requested by immediate supervisor ESSENTIAL JOB FUNCTIONS: PHYSICAL - Must be able to: Be mobile. Work in a confined environment. Stand approximately ten percent (10%) of the shift to observe casino. Sit ninety percent (90%) of the shift at the console to operate the cameras. Use the telephone and radio to communicate during entire shift. Hear for phone conversation. See for observing the table games and count rooms. Lift three to five pounds when performing equipment maintenance. Climb stairs repeatedly. MENTAL - Must be able to: Write in English to complete daily reports. Read and understand the command of the English language in order to communicate with all departments. Know basic and accounting type math. Verbally speak and communicate with guests and employees. Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions. Must be able to work under stressful conditions. PREREQUISITES/PREFERRED QUALIFICATIONS: High School diploma or GED equivalent. Degree preferred. Requires an in depth knowledge of all forms of gaming activities, equipment and accessories which is gained through extensive experience in the gaming industry. Working knowledge of CCTV equipment is required. GAMING:Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.Harrah's Metropolis Casino and Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
May 01, 2024
Full time
POSITION SUMMARY: Provide continuous observation of all gaming and public areas and be alert for any acts of a suspicious nature. Protecting company assets and reputation with continuous electronic surveillance of property, people and games activities. To ensure departments are following internal controls. MINIMUM AGE REQUIREMENTS: 21 Years of age DUTIES/RESPONSIBILITIES: Must maintain a working knowledge of the Illinois Gaming Board Adopted Rules, Harrah's Internal Controls, Surveillance Department Operational Manual and the Harrah's Employees Handbook. Video and physical observation consisting of but not limited to: All live gaming Count Rooms Slot areas Food and Beverage areas Casino Cages and Main Bank Entrance and Exits Know basic strategy and the count(s). Communication with Casino and Hotel personnel. Video recording rotation/retention. Special Projects as assigned. Must familiarize self with the operation of each department and duties of department members. Must keep abreast of the latest in gaming technology and have full knowledge of methods of protection. Position also required knowledge of employee's money handling procedures. Ensures that all reports submitted have integrity based on facts. Exercises care in the handling of sensitive matters, as error in judgment could prove embarrassing to the property and have an adverse impact on the image of the Casino. Maintain contact with Illinois Gaming Board, private investigating firms, Surveillance Managers and employees of other casinos and Corporate Security personnel. Internally, job requires constant contact with all Department Heads and Shift Managers. Must assist customers in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members. Ensure exceptional customer service to all customers by communicating in a pleasant, friendly, and professional manner at all times. Any other tasks as requested by immediate supervisor ESSENTIAL JOB FUNCTIONS: PHYSICAL - Must be able to: Be mobile. Work in a confined environment. Stand approximately ten percent (10%) of the shift to observe casino. Sit ninety percent (90%) of the shift at the console to operate the cameras. Use the telephone and radio to communicate during entire shift. Hear for phone conversation. See for observing the table games and count rooms. Lift three to five pounds when performing equipment maintenance. Climb stairs repeatedly. MENTAL - Must be able to: Write in English to complete daily reports. Read and understand the command of the English language in order to communicate with all departments. Know basic and accounting type math. Verbally speak and communicate with guests and employees. Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions. Must be able to work under stressful conditions. PREREQUISITES/PREFERRED QUALIFICATIONS: High School diploma or GED equivalent. Degree preferred. Requires an in depth knowledge of all forms of gaming activities, equipment and accessories which is gained through extensive experience in the gaming industry. Working knowledge of CCTV equipment is required. GAMING:Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.Harrah's Metropolis Casino and Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.