Job Description Job Description Description: Service Center Operations Manager Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service technicians and support sales personnel to achieve performance, quality, and growth goals. The Operations Manager trains, coaches, and develops technicians to deliver highest quality pest management service to clients. What you'll do: Train technicians to locate, identify, destroy, control, and repel pests Review routing and scheduling for improvements to efficiency Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work This position will support the greater Medford market What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. Requirements: Must haves for this job: High school diploma or equivalent Valid Driver's License and Satisfactory Motor Vehicle Record Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 3+ years' experience in pest management 2+ years' experience in managing people and business operations 1+ years' experience in customer service, retail, food service, or hospitality Pest control, industrial, or safety certifications What you'll get working here: Salary: $67,725-70,000 salary plus incentives A take-home service vehicle with gas card Company-provided phone, laptop, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with tuition assistance and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken. Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients. Review routing and scheduling for improvements to efficiency. Perform Quality Assurance audits at client sites. Coach Service personnel to achieve performance goals. Communicate and train technicians on new programs, processes and equipment. Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc. Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems. Assist in maintaining and monitoring inventory of supplies within standards Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met. Prepare client bids for special services, including fumigations and bird work. Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required. Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair. Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily. Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures. Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization. Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary. A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary. Is able to successfully grasp new materials and pass state licensing exams and requirements. Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail. Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Education and/or Experience Stable job history with experience in a physically demanding job 3+ years' experience in pest management and/or 2+ years' experience in managing people and business operations and/or 1+ years' experience in customer service, retail, food service, or hospitality High school diploma or equivalent (required) . click apply for full job details
May 03, 2024
Full time
Job Description Job Description Description: Service Center Operations Manager Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service technicians and support sales personnel to achieve performance, quality, and growth goals. The Operations Manager trains, coaches, and develops technicians to deliver highest quality pest management service to clients. What you'll do: Train technicians to locate, identify, destroy, control, and repel pests Review routing and scheduling for improvements to efficiency Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work This position will support the greater Medford market What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. Requirements: Must haves for this job: High school diploma or equivalent Valid Driver's License and Satisfactory Motor Vehicle Record Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 3+ years' experience in pest management 2+ years' experience in managing people and business operations 1+ years' experience in customer service, retail, food service, or hospitality Pest control, industrial, or safety certifications What you'll get working here: Salary: $67,725-70,000 salary plus incentives A take-home service vehicle with gas card Company-provided phone, laptop, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with tuition assistance and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken. Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients. Review routing and scheduling for improvements to efficiency. Perform Quality Assurance audits at client sites. Coach Service personnel to achieve performance goals. Communicate and train technicians on new programs, processes and equipment. Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc. Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems. Assist in maintaining and monitoring inventory of supplies within standards Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met. Prepare client bids for special services, including fumigations and bird work. Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required. Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair. Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily. Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures. Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization. Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary. A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary. Is able to successfully grasp new materials and pass state licensing exams and requirements. Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail. Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Education and/or Experience Stable job history with experience in a physically demanding job 3+ years' experience in pest management and/or 2+ years' experience in managing people and business operations and/or 1+ years' experience in customer service, retail, food service, or hospitality High school diploma or equivalent (required) . click apply for full job details
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
May 03, 2024
Full time
LIVING OUR VALUES All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live. JOB SUMMARY The Senior Manager, Events & Hospitality will manage the Events, Travel, and Hospitality teams overseeing a comprehensive range of services from corporate event production to managing travel and onsite hospitality and catering services for The Friedkin Group and other affiliated companies. This role involves leading a team of event planners and hospitality professionals, through the complexities of small to large-scale event planning, including site selection, budget management, and production. You will ensure the seamless execution of internal and external events, both onsite and hybrid, as well as manage destination incentive trips. As a dynamic leader, your responsibilities extend to financial oversight, project forecasting, vendor management, and maintaining high service standards for key stakeholders and executives across The Friedkin Group and its affiliates. ESSENTIAL FUNCTIONS Provide leadership and guidance to the Travel and Events team, overseeing the innovative and engaging execution of events, ensuring alignment with brand identity and strategic objectives, and collaborating with internal stakeholders and external partners for seamless integration. Understands the strategic and creative requirements and objectives of the event through collaboration with department leads to ensure execution is on point. Drive and track cost management and efficiencies procedures through negotiation and strategic buying, cost saving and cost avoidance. Drive internal continuous improvement in best practice processes and procedures & event production to streamline our Travel & Events department. Administer financial activities including budgets, expense approvals, reconciliations, and audits, ensuring events are delivered on time and within budget. Oversee Hospitality team members who serve the corporate campus with onsite meetings, catering, reception and phone coverage. Manage team performance by coaching and identifying development opportunities, ensuring collaboration and exceptional service delivery to stakeholders. Drive continuous improvement in event production processes and workflows, implementing best practices and technology solutions to optimize efficiency and quality. Perform business unit needs analysis and serve a diverse executive network, balancing team resources, assignments, process improvement and a year-round workload. Serve as the lead planner for special projects, top tier in-person events, dealer meetings and incentive trips in the U.S. and Caribbean Establish and maintain strategic relationships with key industry vendors, production companies, and creative agencies to leverage resources and expertise for successful event execution, optimizing event quality and cost-efficiency Stay abreast of industry trends and emerging technologies in event production and experiential marketing, integrating innovative approaches to enhance event experiences and differentiate the brand. Serve as a liaison to key departments including risk, security, facilities and SS&P. Handle VIP arrangements as needed for air, hotel, ground transportation and security. Communicate and report on event progress and outcomes, delivering upon overall objectives and providing updates to organization, sales, and business leaders. Lead the onsite culinary team and contributed to a positive associate café experience through high standards and offerings with the in-house food vendor ensuring a positive return on investment. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises one or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and developing associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATIONS Requires a bachelor's degree with over 10 years of experience in event production, live events or in a related area or has an equivalent combination of education and experience. Strong leadership skills with a proven track record of mentoring and developing creative teams to deliver exceptional results in the event management space. Experience in executive event production, including leading the production of corporate events attracting over 5,000 attendees and managing substantial budgets. Strong understanding of event logistics, technical production, and venue management, with the ability to troubleshoot issues and adapt to changing circumstances. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels of the organization. Microsoft Office experience required. CVENT, Canva, and Concur experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.) CERTIFICATES, LICENSES, REGISTRATIONS Certified Meeting Planner is preferred, but not required. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently operate, access, input, and retrieve information from the computer and other office devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle and may involve travel via airplane and other methods of transportation. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. As a result, the duties for this position occur in various places including, but not limited to an office environment, affiliated worksites, and third-party venues. The associate will be exposed to various weather conditions, depending on location, and may be exposed to areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present. The noise level for this position will vary and the associate may be exposed to loud noise levels. TRAVEL REQUIRED The job requires significant domestic travel (up to 30% of the time). The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing. HP125 TOTAL REWARDS Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .
Description: Service Center Operations Manager Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service technicians and support sales personnel to achieve performance, quality, and growth goals. The Operations Manager trains, coaches, and develops technicians to deliver highest quality pest management service to clients. What you'll do : Train technicians to locate, identify, destroy, control, and repel pests Review routing and scheduling for improvements to efficiency Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work This position will support the greater Medford market What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. Requirements: Must haves for this job: High school diploma or equivalent Valid Driver's License and Satisfactory Motor Vehicle Record Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 3+ years' experience in pest management 2+ years' experience in managing people and business operations 1+ years' experience in customer service, retail, food service, or hospitality Pest control, industrial, or safety certifications What you'll get working here: Salary: $67,725-70,000 salary plus incentives A take-home service vehicle with gas card Company-provided phone, laptop, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with tuition assistance and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken. Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients. Review routing and scheduling for improvements to efficiency. Perform Quality Assurance audits at client sites. Coach Service personnel to achieve performance goals. Communicate and train technicians on new programs, processes and equipment. Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc. Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems. Assist in maintaining and monitoring inventory of supplies within standards Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met. Prepare client bids for special services, including fumigations and bird work. Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required. Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair. Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily. Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures. Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization. Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary. A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary. Is able to successfully grasp new materials and pass state licensing exams and requirements. Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail. Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Education and/or Experience Stable job history with experience in a physically demanding job 3+ years' experience in pest management and/or 2+ years' experience in managing people and business operations and/or 1+ years' experience in customer service, retail, food service, or hospitality High school diploma or equivalent (required) . click apply for full job details
May 02, 2024
Full time
Description: Service Center Operations Manager Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service technicians and support sales personnel to achieve performance, quality, and growth goals. The Operations Manager trains, coaches, and develops technicians to deliver highest quality pest management service to clients. What you'll do : Train technicians to locate, identify, destroy, control, and repel pests Review routing and scheduling for improvements to efficiency Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work This position will support the greater Medford market What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. Requirements: Must haves for this job: High school diploma or equivalent Valid Driver's License and Satisfactory Motor Vehicle Record Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 3+ years' experience in pest management 2+ years' experience in managing people and business operations 1+ years' experience in customer service, retail, food service, or hospitality Pest control, industrial, or safety certifications What you'll get working here: Salary: $67,725-70,000 salary plus incentives A take-home service vehicle with gas card Company-provided phone, laptop, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with tuition assistance and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken. Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients. Review routing and scheduling for improvements to efficiency. Perform Quality Assurance audits at client sites. Coach Service personnel to achieve performance goals. Communicate and train technicians on new programs, processes and equipment. Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc. Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems. Assist in maintaining and monitoring inventory of supplies within standards Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met. Prepare client bids for special services, including fumigations and bird work. Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required. Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair. Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily. Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures. Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization. Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary. A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary. Is able to successfully grasp new materials and pass state licensing exams and requirements. Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail. Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Education and/or Experience Stable job history with experience in a physically demanding job 3+ years' experience in pest management and/or 2+ years' experience in managing people and business operations and/or 1+ years' experience in customer service, retail, food service, or hospitality High school diploma or equivalent (required) . click apply for full job details