Job Description: With nearly 1,500 locations, primarily in the Northeast, Global is one of the largest independent owners, suppliers and operators of gasoline stations and convenience stores. Our convenient stores are comprised of: Alltown, Jiffy Mart, T-Bird, Mr. Mike's XtraMart, On the Run and Fast Freddie's. Global is No. 146 in the Fortune 500 list of America's largest corporations. Global is a publicly traded master limited partnership that is a midstream logistics and marketing company that owns, controls, or has access to one of the largest terminal networks of petroleum products and renewable fuels in the Northeast. Global also is one of the largest distributors of gasoline, distillates, residual oil and renewable fuels to wholesalers, retailers and commercial guests in New England and New York. We want YOU to work for Global and be part of our growing company. Where does your future lie and how can we help you get there? Now is your time to join our team! Apply Now! Essential Job Function: A fresh foods clerk is responsible for the daily operations of the stores deli/ food service, ensuring a high level of sanitation, store appearance and guest service while adhering to company policies and procedures. This person truly has a passion and love for food and serving the guest! Duties and Responsibilities: Responsibilities include but are not limited to: Maintaining a positive and friendly attitude towards guests and fellow team members. Engaging with guests through smiles and greetings, offering product information, providing selling suggestions and active sampling and always giving a genuine thank you. Focusing on providing fast and friendly guest service. Processing cash register transactions, giving back change, and refunds. Using scale printer machines, ensuring weights and pricing are correct. Understanding the importance monitoring product pricing, signage, and placement as well as the use of product shelf tags and shelf signage. Keeping a clean, neat and orderly check stand/sales counter and work production areas. Preparing, wrapping, boxing, weighing, slicing, and stocking deli/food service products, rotating them as necessary to ensure product quality and safety. The preparation and cooking of deli/foodservice items, which includes items like fried foods, salads prepared on premise, sandwiches, roller grill items, hot and cold beverages, prepared meals and snack items for hot and cold cases. Work safely around sharp slicers, tools and hot ovens and burners. Displaying products following deli department and/or merchandising guidelines. Taking guest orders, ensuring orders are completed on time and to the guest's satisfaction. Other duties assigned by Store Manager. Position Requirements: High School Diploma or equivalent. Applicants for this position must be at least 18 years old. Flexibility to work weekend, holiday and/or evening shifts and assist other locations as needed. Must have reliable transportation and valid driver's license. Serv-Safe certification preferred. Desire to learn new products and new recipes. A love of foods and a creative nature. Remain helpful, tactful and courteous at all times. Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties. Add, subtract, divide, multiply and perform other basic business math calculations. Learn to use register, scales, scanners and debit/credit terminals. Learn to use UPC codes, store signage, and learn and memorize various register keys and codes. Read UPC codes, product labels, shelf signage, register forms, and posted company policies/procedures. Learn a wide variety of deli/food service products, including the ingredients that go into those products. Communicate openly and professionally through appropriate body language, facial expressions and speech. Listen to and understand verbal and non-verbal communication of guests and fellow members. Work with deli ingredients including various meat items, vegetables and fruits, spices, nuts, flavorings, sauces and oils. Physical Requirements Be able to lift up to 25lbs on occasion. Reaching above shoulder height and bending below waist. Work in walk-in coolers and freezers. Stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies. Be dexterous enough with hands and fingers so as to be able to use necessary equipment, including knives, slicers, burners, ovens, fryers and rotisseries. Research shows that many, especially women and marginalized people, are hesitant to apply for job if they don't check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don't meet every point on the job description. We'd love to hear from you. Global is committed to attracting, developing and retaining a highly qualified, diverse and dedicated work force and maintains a zero-tolerance policy with respect to discrimination in its workplace. We consider applications for all positions without regard to age, ancestry, race, gender, color, religion or creed, marital status, national origin, citizenship, disability, military or veteran status, sexual orientation, gender identity and expression, genetic predisposition or carrier status, status as a victim or witness of domestic violence, sex offenses or stalking, prior record of arrest or conviction, unemployment status or any other classification or status protected by applicable state, local or federal law. If you have a disability and need an accommodation to apply, please contact our recruiting department at .
May 01, 2024
Full time
Job Description: With nearly 1,500 locations, primarily in the Northeast, Global is one of the largest independent owners, suppliers and operators of gasoline stations and convenience stores. Our convenient stores are comprised of: Alltown, Jiffy Mart, T-Bird, Mr. Mike's XtraMart, On the Run and Fast Freddie's. Global is No. 146 in the Fortune 500 list of America's largest corporations. Global is a publicly traded master limited partnership that is a midstream logistics and marketing company that owns, controls, or has access to one of the largest terminal networks of petroleum products and renewable fuels in the Northeast. Global also is one of the largest distributors of gasoline, distillates, residual oil and renewable fuels to wholesalers, retailers and commercial guests in New England and New York. We want YOU to work for Global and be part of our growing company. Where does your future lie and how can we help you get there? Now is your time to join our team! Apply Now! Essential Job Function: A fresh foods clerk is responsible for the daily operations of the stores deli/ food service, ensuring a high level of sanitation, store appearance and guest service while adhering to company policies and procedures. This person truly has a passion and love for food and serving the guest! Duties and Responsibilities: Responsibilities include but are not limited to: Maintaining a positive and friendly attitude towards guests and fellow team members. Engaging with guests through smiles and greetings, offering product information, providing selling suggestions and active sampling and always giving a genuine thank you. Focusing on providing fast and friendly guest service. Processing cash register transactions, giving back change, and refunds. Using scale printer machines, ensuring weights and pricing are correct. Understanding the importance monitoring product pricing, signage, and placement as well as the use of product shelf tags and shelf signage. Keeping a clean, neat and orderly check stand/sales counter and work production areas. Preparing, wrapping, boxing, weighing, slicing, and stocking deli/food service products, rotating them as necessary to ensure product quality and safety. The preparation and cooking of deli/foodservice items, which includes items like fried foods, salads prepared on premise, sandwiches, roller grill items, hot and cold beverages, prepared meals and snack items for hot and cold cases. Work safely around sharp slicers, tools and hot ovens and burners. Displaying products following deli department and/or merchandising guidelines. Taking guest orders, ensuring orders are completed on time and to the guest's satisfaction. Other duties assigned by Store Manager. Position Requirements: High School Diploma or equivalent. Applicants for this position must be at least 18 years old. Flexibility to work weekend, holiday and/or evening shifts and assist other locations as needed. Must have reliable transportation and valid driver's license. Serv-Safe certification preferred. Desire to learn new products and new recipes. A love of foods and a creative nature. Remain helpful, tactful and courteous at all times. Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties. Add, subtract, divide, multiply and perform other basic business math calculations. Learn to use register, scales, scanners and debit/credit terminals. Learn to use UPC codes, store signage, and learn and memorize various register keys and codes. Read UPC codes, product labels, shelf signage, register forms, and posted company policies/procedures. Learn a wide variety of deli/food service products, including the ingredients that go into those products. Communicate openly and professionally through appropriate body language, facial expressions and speech. Listen to and understand verbal and non-verbal communication of guests and fellow members. Work with deli ingredients including various meat items, vegetables and fruits, spices, nuts, flavorings, sauces and oils. Physical Requirements Be able to lift up to 25lbs on occasion. Reaching above shoulder height and bending below waist. Work in walk-in coolers and freezers. Stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies. Be dexterous enough with hands and fingers so as to be able to use necessary equipment, including knives, slicers, burners, ovens, fryers and rotisseries. Research shows that many, especially women and marginalized people, are hesitant to apply for job if they don't check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don't meet every point on the job description. We'd love to hear from you. Global is committed to attracting, developing and retaining a highly qualified, diverse and dedicated work force and maintains a zero-tolerance policy with respect to discrimination in its workplace. We consider applications for all positions without regard to age, ancestry, race, gender, color, religion or creed, marital status, national origin, citizenship, disability, military or veteran status, sexual orientation, gender identity and expression, genetic predisposition or carrier status, status as a victim or witness of domestic violence, sex offenses or stalking, prior record of arrest or conviction, unemployment status or any other classification or status protected by applicable state, local or federal law. If you have a disability and need an accommodation to apply, please contact our recruiting department at .
Erie 2-Chautauqua-Cattaraugus BOCES
Buffalo, New York
FOOD SERVICE HELPER SUBSTITUTES Kenmore Town of Tonawanda 1500 Colvin Boulevard Buffalo , NY 14223 Classified - Position - Food Service Helper - labor class Job Number Start Date Open Date 09/22/2021 Closing Date Please make sure to complete an application by clickinghere (\_login?COMPANY\_ID=) for this job posting. Job Attachment View Attachment Salary: From 12.50 Salary: To 12.50 Additional Job Information POSITION: Food Service Helper Substitutes Date posted: September 22,2021 Deadline to Apply: (Ongoing) Applications will be accepted for the following vacancy: Food Service Helper PT: 10-Month Duty Schedule Salary: $12.50/hr. Hours: 11:00 a.m. - 2:00 p.m. (3 hrs.) Required Knowledge, Skills and Abilities: Elementary knowledge of the proper method of serving food and the care of tableware, glassware, silver and kitchen appliances; practical working knowledge of modern cleaning methods and the use of cleaning supplies and appliances; ability to follow simple oral and written directions; physical condition commensurate with the demands of the position. (Must be able to lift 40 lb. cases). Minimum Qualifications: Some experience in domestic work including food service and ability to read and write English, or any equivalent combination of the foregoing training and experience. Duties of Assignment: Preparing, cooking and serving food, cashiering, washing and sanitizing food service utensils with other food service activities required for the operation of the food program. Food Service Helpers are to work cooperatively with the Cook Managers and others on ANY jobs assigned. Contact Person's Title Brianna Buckley - Senior Clerk Typist Contact Person's Phone x20350 Contact Person's Email
Apr 29, 2024
Full time
FOOD SERVICE HELPER SUBSTITUTES Kenmore Town of Tonawanda 1500 Colvin Boulevard Buffalo , NY 14223 Classified - Position - Food Service Helper - labor class Job Number Start Date Open Date 09/22/2021 Closing Date Please make sure to complete an application by clickinghere (\_login?COMPANY\_ID=) for this job posting. Job Attachment View Attachment Salary: From 12.50 Salary: To 12.50 Additional Job Information POSITION: Food Service Helper Substitutes Date posted: September 22,2021 Deadline to Apply: (Ongoing) Applications will be accepted for the following vacancy: Food Service Helper PT: 10-Month Duty Schedule Salary: $12.50/hr. Hours: 11:00 a.m. - 2:00 p.m. (3 hrs.) Required Knowledge, Skills and Abilities: Elementary knowledge of the proper method of serving food and the care of tableware, glassware, silver and kitchen appliances; practical working knowledge of modern cleaning methods and the use of cleaning supplies and appliances; ability to follow simple oral and written directions; physical condition commensurate with the demands of the position. (Must be able to lift 40 lb. cases). Minimum Qualifications: Some experience in domestic work including food service and ability to read and write English, or any equivalent combination of the foregoing training and experience. Duties of Assignment: Preparing, cooking and serving food, cashiering, washing and sanitizing food service utensils with other food service activities required for the operation of the food program. Food Service Helpers are to work cooperatively with the Cook Managers and others on ANY jobs assigned. Contact Person's Title Brianna Buckley - Senior Clerk Typist Contact Person's Phone x20350 Contact Person's Email
Are you a high energy, outgoing person who loves to help others and work as part of a team? Are you interested in starting a career in food service? Do you thrive in fast paced environments? Then you may be the perfect addition to our team! What We Offer: Competitive Wages Work today, get paid tomorrow through our earned wage access program 401K with Company Match Team Member Discounts Flexible Scheduling Tuition Reimbursement Employee Assistance Program Additional benefits for FT team members Quick Service Restaurant Team members play a key role in serving and delighting our guests. You are the face of our brand and the reason that our guests come back to us time and time again. If you are a high energy, outgoing person who loves to work as part of a team, this job is for you! Responsibilities involve providing friendly and professional service to our guests, preparing our products and assisting to keep the restaurant tidy and well presented. Supports the Restaurant General Manager in developing an exceptional guest experience and a working environment that promotes engagement and living the Company values. Responsibilities: Greet all guests in a friendly manner to make them feel welcomed and appreciated. Effectively operate the register, processing transactions in an efficient and friendly manner to minimize guest wait time. Maintain the overall appearance and cleanliness of the location (inside and out) ensuring that stock levels are appropriate, that the product is fresh and the food service area is spotless. Assist with food service operations including food preparation and food safety, executing Company processes and programs to provide a consistent guest experience. OIther duties as assigned at the discretion of the Restaurant General Manager. Must be able to perform the essential functions of this position with or without reasonable accommodations. Working Relationships: Clerks, Team Members, Shift Leaders, Assistant Manager, Restaurant General Manager, District Manager, Brand Manager, and various Corporate personnel and vendors Minimum Education: N/A Preferred Education: High School or GED Minimum Experience: N/A Preferred Experience: 3-6 months restaurant experience Preferred Licenses/Certifications and Skills: ServSafe /Food Safety certification a plus but not mandatory - subject to restaurant locations and/or jurisdiction as some do require Food Handler certification for anyone working in food service. Soft Skills: Comfortable talking and interacting with guests and team members High energy Ability to move from one activity to another quickly Team oriented; willing to give extra effort to help others Computer skills are helpful Scheduling: This position is a part time and full-time and involves working a variety of hours, day and night, as EG America locations can be open 24 hours depending on the location. Weekend & Holiday hours are required. Hours & Conditions: Part-time (up to 29 hours), Full-time (30-40 hours) is there a minimu number of days the need to work Travel: N/A Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate. Other: Specialized attire required in food establishments. Slip resistant footwear and brand assigned attire is required.
May 07, 2024
Full time
Are you a high energy, outgoing person who loves to help others and work as part of a team? Are you interested in starting a career in food service? Do you thrive in fast paced environments? Then you may be the perfect addition to our team! What We Offer: Competitive Wages Work today, get paid tomorrow through our earned wage access program 401K with Company Match Team Member Discounts Flexible Scheduling Tuition Reimbursement Employee Assistance Program Additional benefits for FT team members Quick Service Restaurant Team members play a key role in serving and delighting our guests. You are the face of our brand and the reason that our guests come back to us time and time again. If you are a high energy, outgoing person who loves to work as part of a team, this job is for you! Responsibilities involve providing friendly and professional service to our guests, preparing our products and assisting to keep the restaurant tidy and well presented. Supports the Restaurant General Manager in developing an exceptional guest experience and a working environment that promotes engagement and living the Company values. Responsibilities: Greet all guests in a friendly manner to make them feel welcomed and appreciated. Effectively operate the register, processing transactions in an efficient and friendly manner to minimize guest wait time. Maintain the overall appearance and cleanliness of the location (inside and out) ensuring that stock levels are appropriate, that the product is fresh and the food service area is spotless. Assist with food service operations including food preparation and food safety, executing Company processes and programs to provide a consistent guest experience. OIther duties as assigned at the discretion of the Restaurant General Manager. Must be able to perform the essential functions of this position with or without reasonable accommodations. Working Relationships: Clerks, Team Members, Shift Leaders, Assistant Manager, Restaurant General Manager, District Manager, Brand Manager, and various Corporate personnel and vendors Minimum Education: N/A Preferred Education: High School or GED Minimum Experience: N/A Preferred Experience: 3-6 months restaurant experience Preferred Licenses/Certifications and Skills: ServSafe /Food Safety certification a plus but not mandatory - subject to restaurant locations and/or jurisdiction as some do require Food Handler certification for anyone working in food service. Soft Skills: Comfortable talking and interacting with guests and team members High energy Ability to move from one activity to another quickly Team oriented; willing to give extra effort to help others Computer skills are helpful Scheduling: This position is a part time and full-time and involves working a variety of hours, day and night, as EG America locations can be open 24 hours depending on the location. Weekend & Holiday hours are required. Hours & Conditions: Part-time (up to 29 hours), Full-time (30-40 hours) is there a minimu number of days the need to work Travel: N/A Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate. Other: Specialized attire required in food establishments. Slip resistant footwear and brand assigned attire is required.
RISL-38108 Schulte Hospitality Group is seeking a dynamic, service-oriented Night Auditor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer.
Apr 29, 2024
Full time
RISL-38108 Schulte Hospitality Group is seeking a dynamic, service-oriented Night Auditor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer.
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. Balance and close all bank ticket codes, daily. Run night audit final after insuring all revenues are in balance nightly. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Perform the duties of a Front Desk Clerk including express checkouts. All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. ID: 6 Position Type: Regular Full-Time Property : The Nines Outlet: Hotel Category: Front Desk & Guest Services Address : 525 SW Morrison St City : Portland State : Oregon EOE Protected Veterans/Disability
Apr 25, 2024
Full time
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. Balance and close all bank ticket codes, daily. Run night audit final after insuring all revenues are in balance nightly. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Perform the duties of a Front Desk Clerk including express checkouts. All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. ID: 6 Position Type: Regular Full-Time Property : The Nines Outlet: Hotel Category: Front Desk & Guest Services Address : 525 SW Morrison St City : Portland State : Oregon EOE Protected Veterans/Disability