Position Title: Slot Shift Supervisor Reports To: Slot Manager Supervises: Slot Floor Attendants Summary of Position Responsible for the day-to-day operation and conduct of entire slot machine floor for an assigned shift and monitors the performance of Slot Floor Attendants working during the assigned shift. The Slot Shift Supervisor resolves Slot Machine Department conflicts that may arise on their shift. Ensures all customers are attended to promptly and courteously by all slot department team members. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Prepare and completes attendance reports; Monitors staff performance, ensuring adherence to all casino policies and procedures and the Internal Control System; Prepares weekly schedules for Slot Floor Attendants, assigning them specific work areas on the slot floor; Trains and evaluates all Slot Department Floor attendants; Maintains constant awareness of floor activity, protects the Slot Department bankroll, the playing public, and casino integrity; Acts as a host, explaining slot machine details to team members and customers as necessary; Maintains an imprested bank to make change for quests on casino floor; Assists in the development and implementation of Slot Department policies and procedures; Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31) for the Slot Department; Settles customer disputes on the slot floor area or refers them to the Lead Supervisor or Slot Manager; Supervises temporary and permanent removal of funds from slot machines; Performs, supervises, or verifies slot machine transactions when necessary; Reports technical problems to Slot Technicians so they can be repaired quickly; Adheres to all regulatory, resort, departmental, casino policies and procedures, and to the casino Internal Control Structure; Other duties may be assigned; Must be able to obtain and maintain a gaming license. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High school diploma or general education diploma (GED) or six months to one year related experience and/or training; or equivalent combination of education and experience may be substituted. Supervisory experience preferred. Mescalero Apache Tribal preference; bicultural experience preferred. Must have excellent computer skills working with Microsoft Word and Excel and Power Point and ability to make efficient use of Microsoft Outlook and Internet Explorer. Must possess strong organizational skills and excellent oral/written communication skills. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: Team Member Signature
May 16, 2024
Full time
Position Title: Slot Shift Supervisor Reports To: Slot Manager Supervises: Slot Floor Attendants Summary of Position Responsible for the day-to-day operation and conduct of entire slot machine floor for an assigned shift and monitors the performance of Slot Floor Attendants working during the assigned shift. The Slot Shift Supervisor resolves Slot Machine Department conflicts that may arise on their shift. Ensures all customers are attended to promptly and courteously by all slot department team members. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Prepare and completes attendance reports; Monitors staff performance, ensuring adherence to all casino policies and procedures and the Internal Control System; Prepares weekly schedules for Slot Floor Attendants, assigning them specific work areas on the slot floor; Trains and evaluates all Slot Department Floor attendants; Maintains constant awareness of floor activity, protects the Slot Department bankroll, the playing public, and casino integrity; Acts as a host, explaining slot machine details to team members and customers as necessary; Maintains an imprested bank to make change for quests on casino floor; Assists in the development and implementation of Slot Department policies and procedures; Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31) for the Slot Department; Settles customer disputes on the slot floor area or refers them to the Lead Supervisor or Slot Manager; Supervises temporary and permanent removal of funds from slot machines; Performs, supervises, or verifies slot machine transactions when necessary; Reports technical problems to Slot Technicians so they can be repaired quickly; Adheres to all regulatory, resort, departmental, casino policies and procedures, and to the casino Internal Control Structure; Other duties may be assigned; Must be able to obtain and maintain a gaming license. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High school diploma or general education diploma (GED) or six months to one year related experience and/or training; or equivalent combination of education and experience may be substituted. Supervisory experience preferred. Mescalero Apache Tribal preference; bicultural experience preferred. Must have excellent computer skills working with Microsoft Word and Excel and Power Point and ability to make efficient use of Microsoft Outlook and Internet Explorer. Must possess strong organizational skills and excellent oral/written communication skills. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: Team Member Signature
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore. Our Commitment to Service: We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Appearance: How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than inch in length or mustaches that extend past inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments. JOB DESCRIPTION The Poker Floor Supervisor is responsible for implementing procedures, monitoring performance of personnel to ensure smooth and efficient gaming operations in accordance with the Seminole Gaming Enterprise's internal controls and the rules and procedures of the appropriate games. Essential duties include, but are not limited to: Oversees the operations and conduct of Poker games and makes table decisions as necessary Prepares and submits player rating information Maintains a clean, safe, hazard-free work environment within area of responsibility Performs all other related and compatible duties as assigned Controls the games while assuring the Seminole Hard Rock Hotel & Casino's rules and regulations are followed Promotes positive customer relations, answers questions on Poker Room rules and regulations, remains abreast of entertainment and other general information Resolves customer disputes or refers them to the Poker Room Shift Manager as deemed appropriate Assures overall cleanliness and comfort level of assigned area Performs all other duties as assigned High school diploma or general education degree (GED) is required Past employment experience as a Poker Floor Supervisor or Dual-Rate Poker Dealer/Floor Supervisor required Must possess organizational and interpersonal skills as well as a team oriented attitude Must be willing and available to change shift days off and/or start time immediately upon effective date of employment/promotion Must present professional image of excitement, enthusiasm, and outgoing personality while being able to project a professional image Ability to deliver a service level which creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organization goals Work Environment: Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. Position requires employees to regularly use hands to handle or feel; and talk or hear Position requires ability to stand and walk for long periods of time Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception. While performing the duties of this job, the employee must be able to respond to visual and aural cues. Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Employment Process: Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 26, 2024
Full time
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore. Our Commitment to Service: We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Appearance: How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than inch in length or mustaches that extend past inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments. JOB DESCRIPTION The Poker Floor Supervisor is responsible for implementing procedures, monitoring performance of personnel to ensure smooth and efficient gaming operations in accordance with the Seminole Gaming Enterprise's internal controls and the rules and procedures of the appropriate games. Essential duties include, but are not limited to: Oversees the operations and conduct of Poker games and makes table decisions as necessary Prepares and submits player rating information Maintains a clean, safe, hazard-free work environment within area of responsibility Performs all other related and compatible duties as assigned Controls the games while assuring the Seminole Hard Rock Hotel & Casino's rules and regulations are followed Promotes positive customer relations, answers questions on Poker Room rules and regulations, remains abreast of entertainment and other general information Resolves customer disputes or refers them to the Poker Room Shift Manager as deemed appropriate Assures overall cleanliness and comfort level of assigned area Performs all other duties as assigned High school diploma or general education degree (GED) is required Past employment experience as a Poker Floor Supervisor or Dual-Rate Poker Dealer/Floor Supervisor required Must possess organizational and interpersonal skills as well as a team oriented attitude Must be willing and available to change shift days off and/or start time immediately upon effective date of employment/promotion Must present professional image of excitement, enthusiasm, and outgoing personality while being able to project a professional image Ability to deliver a service level which creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organization goals Work Environment: Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. Position requires employees to regularly use hands to handle or feel; and talk or hear Position requires ability to stand and walk for long periods of time Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception. While performing the duties of this job, the employee must be able to respond to visual and aural cues. Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Employment Process: Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. ONE YEAR HOTEL NIGHT AUDIT AGENT EXPERIENCE IS REQUIRED Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our Brandon, FL hotel provides a location minutes away from the bustle of downtown Tampa. Our complimentary amenities include WiFi, a hot full breakfast, complimentary evening social from Monday to Thursday, and a grocery shopping service. Visitors can get carried away at some of Tampa's most sought-after entertainment and destination venues such as Busch Gardens Tampa, located just 15 miles from our hotel. Additional nearby attractions include Topgolf Tampa, Bass Pro Shops, the Port of Tampa, Florida State Fairgrounds, Hard Rock Casino Tampa, Lowry Zoo, and Ybor City. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
May 25, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. ONE YEAR HOTEL NIGHT AUDIT AGENT EXPERIENCE IS REQUIRED Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our Brandon, FL hotel provides a location minutes away from the bustle of downtown Tampa. Our complimentary amenities include WiFi, a hot full breakfast, complimentary evening social from Monday to Thursday, and a grocery shopping service. Visitors can get carried away at some of Tampa's most sought-after entertainment and destination venues such as Busch Gardens Tampa, located just 15 miles from our hotel. Additional nearby attractions include Topgolf Tampa, Bass Pro Shops, the Port of Tampa, Florida State Fairgrounds, Hard Rock Casino Tampa, Lowry Zoo, and Ybor City. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s). Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Describes all items in the menu including beverages and specials. Greets guest, take drink order and check I.D(s) for alcoholic beverage orders. Takes guest order accurately. Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on. Removes used, finished drinking ware. Checks with customers to ensure satisfaction. Prepares itemized guest ticket for final processing. Completes shift opening and closing side work as assigned. Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager. Performs par checks on supplies and reports any replenishment of supplies necessary. Maintains a clean work area. Assists Greeter/Cashier by seating guests when necessary. Assists with bringing food to buffet line when necessary. Assists other departments when necessary. Any other duties as assigned. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: Team Member Signature
May 25, 2024
Full time
Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s). Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Describes all items in the menu including beverages and specials. Greets guest, take drink order and check I.D(s) for alcoholic beverage orders. Takes guest order accurately. Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on. Removes used, finished drinking ware. Checks with customers to ensure satisfaction. Prepares itemized guest ticket for final processing. Completes shift opening and closing side work as assigned. Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager. Performs par checks on supplies and reports any replenishment of supplies necessary. Maintains a clean work area. Assists Greeter/Cashier by seating guests when necessary. Assists with bringing food to buffet line when necessary. Assists other departments when necessary. Any other duties as assigned. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Approvals: Date: Team Member Signature
Harrah's Cherokee Casino Resort
Cherokee, North Carolina
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Pool Server DEPARTMENT: Food and Beverage (Pool) GRADE/FLSA STATUS : H4-Non-Exempt BADGE TYPE/COLOR: Key Blue REPORTS TO: Supervisor, Food Service; Dual Rate Food Service Supervisor SUPERVISES: N/A JOB SUMMARY: Provide timely beverage and food service in a friendly and courteous manner at the assigned areas, including poolside and cabanas. Keep assigned areas clean and empty of glasses, cups, bottles, and dishes, while constantly look for service opportunities and follow all Harrah's Cherokee Casino Resort safety and operating procedures. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Present the beverage order to the bartender and writes check properly while waiting for the beverage to be prepared Present the beverage to the guest Present checks to the guest, accepts payment and gives change when necessary Utilize "server banking" to complete alcohol sales Answer questions about Harrah's facilities and services Explain and encourage Total Reward participation Provide fast, friendly service to customers Acknowledge and respond to customers immediately Learn and greet customers by name Invoke service recovery as needed Pick up trash, glasses, and litter in or out of work area Keep errors to a minimum Anticipate customers' needs Seek coaching to improve performance Monitor guest consumption of alcohol and intervenes as needed according to guidelines Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Present menus, suggest cocktails/cold beer/non-alcoholic beverages, appetizers and specials and then to serve food and beverages efficiently and in a timely manner Greet guests and provide excellent service throughout their visit to ensure all guests' needs are met Total the bill, check bills for accuracy and obtain payment from the guest Set-up, maintain and close work stations in an efficient, clean and timely manner Assist in setting up tables, booths and/or cabanas, including tableware and condiments Ensure tables, cabanas and poolside areas are kept clean and cleared of all unnecessary items Maintain the cleanliness and physical appearance of pool area Perform other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or GED required Six months prior customer service experience preferred Six months previous experience as a server preferred CARE certified Must demonstrate the following essential knowledge and skills: Beverage and food service knowledge Ability to carry food and beverages safely and professionally Legible handwriting Ability to add, subtract, multiply, or divide quickly and correctly Excellent customer service and communication skills required Excellent interpersonal skills Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene Must be able to complete cash and charge transactions Must be familiar with tray service PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to carry and balance food service tray Must be physically mobile with reasonable accommodations Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to operate in mentally and physically stressful situations Must be able to be on feet for 8 hour shift Must be able to lift and carry up to 25 pounds constantly Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.) Must be able to kneel, bend, stoop and twist when serving food and beverages Must be able to walk, stand or crouch on narrow and/or slippery surfaces Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 8.28.23
May 24, 2024
Full time
Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Pool Server DEPARTMENT: Food and Beverage (Pool) GRADE/FLSA STATUS : H4-Non-Exempt BADGE TYPE/COLOR: Key Blue REPORTS TO: Supervisor, Food Service; Dual Rate Food Service Supervisor SUPERVISES: N/A JOB SUMMARY: Provide timely beverage and food service in a friendly and courteous manner at the assigned areas, including poolside and cabanas. Keep assigned areas clean and empty of glasses, cups, bottles, and dishes, while constantly look for service opportunities and follow all Harrah's Cherokee Casino Resort safety and operating procedures. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Present the beverage order to the bartender and writes check properly while waiting for the beverage to be prepared Present the beverage to the guest Present checks to the guest, accepts payment and gives change when necessary Utilize "server banking" to complete alcohol sales Answer questions about Harrah's facilities and services Explain and encourage Total Reward participation Provide fast, friendly service to customers Acknowledge and respond to customers immediately Learn and greet customers by name Invoke service recovery as needed Pick up trash, glasses, and litter in or out of work area Keep errors to a minimum Anticipate customers' needs Seek coaching to improve performance Monitor guest consumption of alcohol and intervenes as needed according to guidelines Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Present menus, suggest cocktails/cold beer/non-alcoholic beverages, appetizers and specials and then to serve food and beverages efficiently and in a timely manner Greet guests and provide excellent service throughout their visit to ensure all guests' needs are met Total the bill, check bills for accuracy and obtain payment from the guest Set-up, maintain and close work stations in an efficient, clean and timely manner Assist in setting up tables, booths and/or cabanas, including tableware and condiments Ensure tables, cabanas and poolside areas are kept clean and cleared of all unnecessary items Maintain the cleanliness and physical appearance of pool area Perform other duties as assigned Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or GED required Six months prior customer service experience preferred Six months previous experience as a server preferred CARE certified Must demonstrate the following essential knowledge and skills: Beverage and food service knowledge Ability to carry food and beverages safely and professionally Legible handwriting Ability to add, subtract, multiply, or divide quickly and correctly Excellent customer service and communication skills required Excellent interpersonal skills Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene Must be able to complete cash and charge transactions Must be familiar with tray service PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to carry and balance food service tray Must be physically mobile with reasonable accommodations Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to operate in mentally and physically stressful situations Must be able to be on feet for 8 hour shift Must be able to lift and carry up to 25 pounds constantly Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.) Must be able to kneel, bend, stoop and twist when serving food and beverages Must be able to walk, stand or crouch on narrow and/or slippery surfaces Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke Must be able to work outside with temperatures that may reach and/or exceed 95 degrees Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 8.28.23
About the Role The Shift Manager Beverage will have primary responsibility for management of Casino Beverage staff on an assigned shift. Position Responsibilities Trains and evaluates team members Ensures accurate recordkeeping at all times Interviews applicants according to established personnel policies and procedures. Implements and adheres to all beverage cost control procedures Ensures preparation of all drinks and cocktails according to recipes Keeps beverage Department costs at acceptable levels. Recommends specialty drink recipes and other merchandising concepts Adheres to established food and beverage policies, labor relations, liquor laws and Health Department sanitary codes Maintains a clean, safe, hazard-free work environment within area of responsibility Performs all other related and compatible duties as assigned Is responsible for the overall direction, coordination, and evaluation of the Department Essential Functions Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations (where applicable) are followed in adherence to state and local guidelines. Arrange for maintenance and repair of equipment and other services (as needed) Maintain opening and closing procedures and security standards. Must be able to read "fine print" areas of invoices and contracts Must be able lift/push/pull up to 25 lbs Exposure to casino related environmental factors, including but not limited to secondhand smoke, excessive noise and stress related to servicing customers in a fast pace environment Ability to effectively communicate in English Ability to work holidays, weekends, as well as flexible shifts and/or unusual hours Requirements One to three years' prior supervisory experience in a high volume outlet/restaurant is required Demonstrated ability to work in an independent environment with minimum supervision and deliver against set goals. Excellent interpersonal and customer service skills Reliable with the ability to multi-task and work under pressure Benefits Free meal on shift Training & Development Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k,) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Free Parking
May 24, 2024
Full time
About the Role The Shift Manager Beverage will have primary responsibility for management of Casino Beverage staff on an assigned shift. Position Responsibilities Trains and evaluates team members Ensures accurate recordkeeping at all times Interviews applicants according to established personnel policies and procedures. Implements and adheres to all beverage cost control procedures Ensures preparation of all drinks and cocktails according to recipes Keeps beverage Department costs at acceptable levels. Recommends specialty drink recipes and other merchandising concepts Adheres to established food and beverage policies, labor relations, liquor laws and Health Department sanitary codes Maintains a clean, safe, hazard-free work environment within area of responsibility Performs all other related and compatible duties as assigned Is responsible for the overall direction, coordination, and evaluation of the Department Essential Functions Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations (where applicable) are followed in adherence to state and local guidelines. Arrange for maintenance and repair of equipment and other services (as needed) Maintain opening and closing procedures and security standards. Must be able to read "fine print" areas of invoices and contracts Must be able lift/push/pull up to 25 lbs Exposure to casino related environmental factors, including but not limited to secondhand smoke, excessive noise and stress related to servicing customers in a fast pace environment Ability to effectively communicate in English Ability to work holidays, weekends, as well as flexible shifts and/or unusual hours Requirements One to three years' prior supervisory experience in a high volume outlet/restaurant is required Demonstrated ability to work in an independent environment with minimum supervision and deliver against set goals. Excellent interpersonal and customer service skills Reliable with the ability to multi-task and work under pressure Benefits Free meal on shift Training & Development Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k,) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Free Parking
About the Role The Assistant Shift Manager Slot Operations will assist the Shift Manager Slot Operations in running the shift's operations, including organizing and orchestrating all activities that deal with personnel, customers, gaming equipment and administrative duties associated with the shift. In the absence of a Shift Manager Slot Operations, the Assistant Shift Manager Slot Operations will assume all responsibilities and tasks associated with the role of the Shift Manager Slot Operations. Position Responsibilities Supervises Slot Department team members to ensure compliance with policies and procedures, with an emphasis on customer service. Ensures that all activities reflect the policies and regulations of the company/property/Department as well as compliance with all New Jersey DGE regulations. Assists in the management of staffing levels, making appropriate adjustments and recommendations to scheduling personnel. Extends complimentary services to players when appropriate and within established guidelines. Amicably resolves customer related problems. Maintains confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. Technical responsibilities include, but are not limited to, issuance of checks for hand pay jackpots, process jackpots and cash transactions in accordance with state and federal guidelines, authorizes and verifies slot markers for guests. Circulates the assigned area and observes service team members performing normal job duties, offering positive and corrective feedback as needed. Monitors team members to assess training needs. Enhances the guest experience by clearly communicating the functionality of the player card and the advantages derived from club membership. Oversees the issuance of work tools and keys to gaming assets. Maintains the integrity of all gaming activity. Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas. Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. Must be able to lift/push/pull up to 25 lbs. What's Required The ability to obtain, and or possess a key license. High School diploma or equivalent preferred Two years of Slot Operations experience required with a minimum of one-year supervisory experience in a casino The ability to speak, read and write in English
May 20, 2024
Full time
About the Role The Assistant Shift Manager Slot Operations will assist the Shift Manager Slot Operations in running the shift's operations, including organizing and orchestrating all activities that deal with personnel, customers, gaming equipment and administrative duties associated with the shift. In the absence of a Shift Manager Slot Operations, the Assistant Shift Manager Slot Operations will assume all responsibilities and tasks associated with the role of the Shift Manager Slot Operations. Position Responsibilities Supervises Slot Department team members to ensure compliance with policies and procedures, with an emphasis on customer service. Ensures that all activities reflect the policies and regulations of the company/property/Department as well as compliance with all New Jersey DGE regulations. Assists in the management of staffing levels, making appropriate adjustments and recommendations to scheduling personnel. Extends complimentary services to players when appropriate and within established guidelines. Amicably resolves customer related problems. Maintains confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. Technical responsibilities include, but are not limited to, issuance of checks for hand pay jackpots, process jackpots and cash transactions in accordance with state and federal guidelines, authorizes and verifies slot markers for guests. Circulates the assigned area and observes service team members performing normal job duties, offering positive and corrective feedback as needed. Monitors team members to assess training needs. Enhances the guest experience by clearly communicating the functionality of the player card and the advantages derived from club membership. Oversees the issuance of work tools and keys to gaming assets. Maintains the integrity of all gaming activity. Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas. Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. Must be able to lift/push/pull up to 25 lbs. What's Required The ability to obtain, and or possess a key license. High School diploma or equivalent preferred Two years of Slot Operations experience required with a minimum of one-year supervisory experience in a casino The ability to speak, read and write in English
Job Title: Floor Care Technician Department: Casino Services Reports To: Housekeeping Manager FLSA Status: Non-Exempt Closing Date: December 1 2023 by 4:00pm SUMMARY : Cleans and maintains all public and associate floors in the casino and off-site facilities. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates. Maintains a maintenance schedule for floor care. Strip, wax and buff all linoleum floors. Extract carpets. Buff carpets. Clean grout on all tile floors and seal. Clean and maintain all floor thresholds. Polishes all brass on doors and bar. Extract gaming tables. Maintains a maintenance program for all machines. Reports all repairs of machines to Department Manager. Stain and Gum removal. Other duties as assigned by the Housekeeping Manager and or Housekeeping Supervisor. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must complete safety training, back injury prevention, MSDS, electrical safety. The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully complete the essential duties of the position with or without reasonable accommodation. EDUCATION and/or EXPERIENCE: High school diploma or (GED) general education degree and up to one-year experience. LANGUAGE SKILLS: Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write simple correspondence. MATHEMATICAL SKILLS: Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS: Must obtain and maintain a New York State certification Class III gaming license and St. Regis Mohawk Tribal Gaming License which require a criminal background check to be used solely for employment purposes. Failure to disclose required information will result in rescinding the job offer. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed. In case of a positive result, the candidate is not eligible for employment with the Akwesasne Mohawk Casino or Mohawk Bingo Palace. Employment will not begin until process is complete. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job with or without reasonable accommodation. While performing the duties of this job the associate is regularly required to stand, walk, use hands and fingers, handle, feel, and reach with hands and arms. The associate frequently is required to climb or balance and stoop, kneel, crouch, or crawl. The associate must push, pull and or lift 50 to 100 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job with or without reasonable accommodation. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts; high precarious places, fumes or airborne particles; toxic or caustic chemicals, outside weather conditions; and risk of electrical shock. "The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer."
May 19, 2024
Full time
Job Title: Floor Care Technician Department: Casino Services Reports To: Housekeeping Manager FLSA Status: Non-Exempt Closing Date: December 1 2023 by 4:00pm SUMMARY : Cleans and maintains all public and associate floors in the casino and off-site facilities. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates. Maintains a maintenance schedule for floor care. Strip, wax and buff all linoleum floors. Extract carpets. Buff carpets. Clean grout on all tile floors and seal. Clean and maintain all floor thresholds. Polishes all brass on doors and bar. Extract gaming tables. Maintains a maintenance program for all machines. Reports all repairs of machines to Department Manager. Stain and Gum removal. Other duties as assigned by the Housekeeping Manager and or Housekeeping Supervisor. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must complete safety training, back injury prevention, MSDS, electrical safety. The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully complete the essential duties of the position with or without reasonable accommodation. EDUCATION and/or EXPERIENCE: High school diploma or (GED) general education degree and up to one-year experience. LANGUAGE SKILLS: Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write simple correspondence. MATHEMATICAL SKILLS: Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS: Must obtain and maintain a New York State certification Class III gaming license and St. Regis Mohawk Tribal Gaming License which require a criminal background check to be used solely for employment purposes. Failure to disclose required information will result in rescinding the job offer. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed. In case of a positive result, the candidate is not eligible for employment with the Akwesasne Mohawk Casino or Mohawk Bingo Palace. Employment will not begin until process is complete. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job with or without reasonable accommodation. While performing the duties of this job the associate is regularly required to stand, walk, use hands and fingers, handle, feel, and reach with hands and arms. The associate frequently is required to climb or balance and stoop, kneel, crouch, or crawl. The associate must push, pull and or lift 50 to 100 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job with or without reasonable accommodation. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts; high precarious places, fumes or airborne particles; toxic or caustic chemicals, outside weather conditions; and risk of electrical shock. "The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer."
Overview Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore. Our Commitment to Service: We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Appearance: How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than inch in length or mustaches that extend past inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments. JOB DESCRIPTION Responsibilities The incumbent installs, repairs and maintains carpet and tile in all areas of the property. Essential duties include, but are not limited to: Applies carpet and/or tile to walls, floors, ceilings and promenade roof decks Measures, cuts and tax metal lathe to wall and ceiling surfaces with staple gun or hammer Spreads and levels adhesive and plaster bases as appropriate Inspects and monitors surfaces to identify location and causes of cracks or other defects and reports to supervisor Maintains and repairs tools and equipment as necessary; monitors inventory of supplies Interfaces and coordinates with internal departments to schedule installations and repairs so as to cause minimal business interruption Assists in estimating material costs and labor hours needed to complete assigned jobs; maintains required records on selected projects as assigned Examines blueprints, measures and marks surfaces to be covered and lays out work Qualifications High School diploma or trade school certificate required. Preferably three (3) to five (5) years of related experience or an equivalent combination of education and/or experience Must possess working knowledge of tools, supplies and equipment and basic mechanical aptitude as well as teamwork skills Work Environment: Duties and responsibilities are typically performed in the back of house of the casino, which can be faced-paced with excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise. Ability to work near loud, vibrating tools such as air compressors and jackhammers While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 60 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Employment Process: Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 19, 2024
Full time
Overview Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore. Our Commitment to Service: We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Appearance: How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than inch in length or mustaches that extend past inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments. JOB DESCRIPTION Responsibilities The incumbent installs, repairs and maintains carpet and tile in all areas of the property. Essential duties include, but are not limited to: Applies carpet and/or tile to walls, floors, ceilings and promenade roof decks Measures, cuts and tax metal lathe to wall and ceiling surfaces with staple gun or hammer Spreads and levels adhesive and plaster bases as appropriate Inspects and monitors surfaces to identify location and causes of cracks or other defects and reports to supervisor Maintains and repairs tools and equipment as necessary; monitors inventory of supplies Interfaces and coordinates with internal departments to schedule installations and repairs so as to cause minimal business interruption Assists in estimating material costs and labor hours needed to complete assigned jobs; maintains required records on selected projects as assigned Examines blueprints, measures and marks surfaces to be covered and lays out work Qualifications High School diploma or trade school certificate required. Preferably three (3) to five (5) years of related experience or an equivalent combination of education and/or experience Must possess working knowledge of tools, supplies and equipment and basic mechanical aptitude as well as teamwork skills Work Environment: Duties and responsibilities are typically performed in the back of house of the casino, which can be faced-paced with excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise. Ability to work near loud, vibrating tools such as air compressors and jackhammers While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 60 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Employment Process: Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The Opportunity Delaware North Sportservice is hiring for a seasonal Beer Vendor to join our team at Target Field in Minneapolis, Minnesota. As a Beer Vendor, you will provide our guests the highest level of customer service while serving alcoholic and non-alcoholic refreshments on event and game days. If you are looking for a fast-paced role immersed in the excitement of game day, apply now. This position receives a commission on food and beverage sold: 16%- Food 16%- Alcohol Pay $15.57 - $15.57 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Circulates among guests within the assigned section; calls out and sells alcohol and/or food products, while adhering to alcohol service regulations (if applicable). Serves alcoholic beverages responsibly, requests identification adheres to all unit and company alcohol service policies and procedures. Hands or passed items sold to guests receive payment and adhere to credit card handling policies and procedures. Stocks items assigned. Performs other duties as assigned. Qualifications Excellent guest service skills; ability to adhere to Company's GuestPath Universal Service Standards. Ability to complete required pre-employment alcohol service training. Must possess a high level of self-confidence, with the ability to aggressively sell assigned items. Must possess a cooperative work attitude. Basic math skills; ability to accurately account for cash and inventory. Strong communication skills, including listening skills and the ability to communicate with guests and respond to inquiries. Ability to work in a fast-paced environment. Capable of following job guidelines and supervisors' instructions. Must be dependable and punctual. Must be self-motivated. Physical Requirements Frequent walking throughout the venue for the entire length of shift. Ability to walk up and down stairs frequently for the entire length of shift. Ability to maintain one's balance. Ability to lift and carry up to 50 lbs. Ability to stand for the entire length of shift. Ability to raise and project voice to market and sell the product, for the entire length of shift. Stadium/arena environment- may be exposed to variable temperatures, including extreme hold and cold, depending on the season. Who We Are Delaware North operates concessions, premium dining, and retail services at Target Field dating back to 2010. The 39,504-seat venue is home to the Minnesota Twins. We provide a full complement of food and beverage offerings that include chef-attended action stations, a carving station, and Taste of the Ballpark fan favorites. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
May 18, 2024
Full time
The Opportunity Delaware North Sportservice is hiring for a seasonal Beer Vendor to join our team at Target Field in Minneapolis, Minnesota. As a Beer Vendor, you will provide our guests the highest level of customer service while serving alcoholic and non-alcoholic refreshments on event and game days. If you are looking for a fast-paced role immersed in the excitement of game day, apply now. This position receives a commission on food and beverage sold: 16%- Food 16%- Alcohol Pay $15.57 - $15.57 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Circulates among guests within the assigned section; calls out and sells alcohol and/or food products, while adhering to alcohol service regulations (if applicable). Serves alcoholic beverages responsibly, requests identification adheres to all unit and company alcohol service policies and procedures. Hands or passed items sold to guests receive payment and adhere to credit card handling policies and procedures. Stocks items assigned. Performs other duties as assigned. Qualifications Excellent guest service skills; ability to adhere to Company's GuestPath Universal Service Standards. Ability to complete required pre-employment alcohol service training. Must possess a high level of self-confidence, with the ability to aggressively sell assigned items. Must possess a cooperative work attitude. Basic math skills; ability to accurately account for cash and inventory. Strong communication skills, including listening skills and the ability to communicate with guests and respond to inquiries. Ability to work in a fast-paced environment. Capable of following job guidelines and supervisors' instructions. Must be dependable and punctual. Must be self-motivated. Physical Requirements Frequent walking throughout the venue for the entire length of shift. Ability to walk up and down stairs frequently for the entire length of shift. Ability to maintain one's balance. Ability to lift and carry up to 50 lbs. Ability to stand for the entire length of shift. Ability to raise and project voice to market and sell the product, for the entire length of shift. Stadium/arena environment- may be exposed to variable temperatures, including extreme hold and cold, depending on the season. Who We Are Delaware North operates concessions, premium dining, and retail services at Target Field dating back to 2010. The 39,504-seat venue is home to the Minnesota Twins. We provide a full complement of food and beverage offerings that include chef-attended action stations, a carving station, and Taste of the Ballpark fan favorites. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s). Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Describes all items in the menu including beverages and specials. Greets guest, take drink order and check I.D(s) for alcoholic beverage orders. Takes guest order accurately. Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on. Removes used, finished drinking ware. Checks with customers to ensure satisfaction. Prepares itemized guest ticket for final processing. Completes shift opening and closing side work as assigned. Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager. Performs par checks on supplies and reports any replenishment of supplies necessary. Maintains a clean work area. Assists Greeter/Cashier by seating guests when necessary. Assists with bringing food to buffet line when necessary. Assists other departments when necessary. Any other duties as assigned. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
May 11, 2024
Full time
Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s). Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Describes all items in the menu including beverages and specials. Greets guest, take drink order and check I.D(s) for alcoholic beverage orders. Takes guest order accurately. Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on. Removes used, finished drinking ware. Checks with customers to ensure satisfaction. Prepares itemized guest ticket for final processing. Completes shift opening and closing side work as assigned. Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager. Performs par checks on supplies and reports any replenishment of supplies necessary. Maintains a clean work area. Assists Greeter/Cashier by seating guests when necessary. Assists with bringing food to buffet line when necessary. Assists other departments when necessary. Any other duties as assigned. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.