Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities The Restaurant Manager will be responsible for the management of all aspects of the restaurant and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. The Restaurant Manager is responsible for the overall direction, coordination, and evaluation of this unit. Responsibilities will include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Minimum of two years of supervisory experience in the Restaurant / Food and Beverage field. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS) Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 07, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities The Restaurant Manager will be responsible for the management of all aspects of the restaurant and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. The Restaurant Manager is responsible for the overall direction, coordination, and evaluation of this unit. Responsibilities will include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Minimum of two years of supervisory experience in the Restaurant / Food and Beverage field. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS) Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 06, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Calling all Hotel General Managers This Jobot Job is hosted by: Mordy Ornguze Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $80,000 - $90,000 per year A bit about us: We're currently seeking a self motivated, enthusiastic General Manager. The General Manager is responsible for all aspects of the hotel; including guest and associate satisfaction, financial performance, sales and revenue generation, overall cleanliness, maintenance, and human resources. The ideal candidate will be comfortable living in Shasta, CA. Why join us? Benefits: This position comes with an Apartment in Shasta, CA 401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance 50% of relocation expenses paid after year 1 Job Details GM DUTIES AND RESPONSIBILITIES: Oversee the operations functions of the hotel Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks are accurate Required Qualifications 5+ years of Major brand hotel experience 5+ years of hospitality experience Excellent leadership, communication, confidence, and problem-solving skills Experience with Hotel Management Computer Systems Bachelor's Degree in Hospitality Management (Nice to have) Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
May 05, 2024
Full time
Calling all Hotel General Managers This Jobot Job is hosted by: Mordy Ornguze Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $80,000 - $90,000 per year A bit about us: We're currently seeking a self motivated, enthusiastic General Manager. The General Manager is responsible for all aspects of the hotel; including guest and associate satisfaction, financial performance, sales and revenue generation, overall cleanliness, maintenance, and human resources. The ideal candidate will be comfortable living in Shasta, CA. Why join us? Benefits: This position comes with an Apartment in Shasta, CA 401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance 50% of relocation expenses paid after year 1 Job Details GM DUTIES AND RESPONSIBILITIES: Oversee the operations functions of the hotel Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks are accurate Required Qualifications 5+ years of Major brand hotel experience 5+ years of hospitality experience Excellent leadership, communication, confidence, and problem-solving skills Experience with Hotel Management Computer Systems Bachelor's Degree in Hospitality Management (Nice to have) Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Calling all Hotel General Managers This Jobot Job is hosted by: Mordy Ornguze Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $80,000 - $90,000 per year A bit about us: We're currently seeking a self motivated, enthusiastic General Manager. The General Manager is responsible for all aspects of the hotel; including guest and associate satisfaction, financial performance, sales and revenue generation, overall cleanliness, maintenance, and human resources. The ideal candidate will be comfortable living in Santa Cruz, CA. Why join us? Benefits: This position comes with an Apartment in Shasta, CA 401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance 50% of relocation expenses paid after year 1 Job Details GM DUTIES AND RESPONSIBILITIES: Oversee the operations functions of the hotel Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks are accurate Required Qualifications 5+ years of Major brand hotel experience 5+ years of hospitality experience Excellent leadership, communication, confidence, and problem-solving skills Experience with Hotel Management Computer Systems Bachelor's Degree in Hospitality Management (Nice to have) Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
May 05, 2024
Full time
Calling all Hotel General Managers This Jobot Job is hosted by: Mordy Ornguze Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $80,000 - $90,000 per year A bit about us: We're currently seeking a self motivated, enthusiastic General Manager. The General Manager is responsible for all aspects of the hotel; including guest and associate satisfaction, financial performance, sales and revenue generation, overall cleanliness, maintenance, and human resources. The ideal candidate will be comfortable living in Santa Cruz, CA. Why join us? Benefits: This position comes with an Apartment in Shasta, CA 401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance 50% of relocation expenses paid after year 1 Job Details GM DUTIES AND RESPONSIBILITIES: Oversee the operations functions of the hotel Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks are accurate Required Qualifications 5+ years of Major brand hotel experience 5+ years of hospitality experience Excellent leadership, communication, confidence, and problem-solving skills Experience with Hotel Management Computer Systems Bachelor's Degree in Hospitality Management (Nice to have) Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Calling all General Managers This Jobot Job is hosted by: Mordy Ornguze Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $80,000 - $90,000 per year A bit about us: We are a hotel management company based in Los Angeles, California. We operate a collection of lifestyle and value-focused hotels across California, including limited-service, full-service, and upscale boutique concepts. Why join us? Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance 50% of relocation expenses paid after year 1 Job Details Role Description This is a full-time on-site role for a General Manager. The General Manager will manage the daily operations of the hotel, including overseeing staff, managing budgets, ensuring guest satisfaction, maintaining high standards of cleanliness and safety, and executing marketing and sales strategies. This role is located in Avila Beach, CA for a 30-room beachfront property. Qualifications Previous experience as a General Manager in the hospitality industry Strong leadership, communication, and problem-solving skills Knowledge of hotel operations, including revenue management, financial analysis, and human resources Excellent customer service skills and a passion for creating memorable guest experiences Experience in developing and executing marketing and sales strategies Bachelor's degree in Hospitality Management or related field An understanding of local markets and industry trends Ability to work flexible hours and weekends as needed Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
May 05, 2024
Full time
Calling all General Managers This Jobot Job is hosted by: Mordy Ornguze Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $80,000 - $90,000 per year A bit about us: We are a hotel management company based in Los Angeles, California. We operate a collection of lifestyle and value-focused hotels across California, including limited-service, full-service, and upscale boutique concepts. Why join us? Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance 50% of relocation expenses paid after year 1 Job Details Role Description This is a full-time on-site role for a General Manager. The General Manager will manage the daily operations of the hotel, including overseeing staff, managing budgets, ensuring guest satisfaction, maintaining high standards of cleanliness and safety, and executing marketing and sales strategies. This role is located in Avila Beach, CA for a 30-room beachfront property. Qualifications Previous experience as a General Manager in the hospitality industry Strong leadership, communication, and problem-solving skills Knowledge of hotel operations, including revenue management, financial analysis, and human resources Excellent customer service skills and a passion for creating memorable guest experiences Experience in developing and executing marketing and sales strategies Bachelor's degree in Hospitality Management or related field An understanding of local markets and industry trends Ability to work flexible hours and weekends as needed Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Calling all Hotel General Managers This Jobot Job is hosted by: Mordy Ornguze Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $80,000 - $90,000 per year A bit about us: We're currently seeking a self motivated, enthusiastic General Manager. The General Manager is responsible for all aspects of the hotel; including guest and associate satisfaction, financial performance, sales and revenue generation, overall cleanliness, maintenance, and human resources. The ideal candidate will be comfortable living in Shasta, CA. Why join us? Benefits: This position comes with an Apartment in Shasta, CA 401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance 50% of relocation expenses paid after year 1 Job Details GM DUTIES AND RESPONSIBILITIES: Oversee the operations functions of the hotel Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks are accurate Required Qualifications 5+ years of Major brand hotel experience 5+ years of hospitality experience Excellent leadership, communication, confidence, and problem-solving skills Experience with Hotel Management Computer Systems Bachelor's Degree in Hospitality Management (Nice to have) Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
May 05, 2024
Full time
Calling all Hotel General Managers This Jobot Job is hosted by: Mordy Ornguze Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $80,000 - $90,000 per year A bit about us: We're currently seeking a self motivated, enthusiastic General Manager. The General Manager is responsible for all aspects of the hotel; including guest and associate satisfaction, financial performance, sales and revenue generation, overall cleanliness, maintenance, and human resources. The ideal candidate will be comfortable living in Shasta, CA. Why join us? Benefits: This position comes with an Apartment in Shasta, CA 401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance 50% of relocation expenses paid after year 1 Job Details GM DUTIES AND RESPONSIBILITIES: Oversee the operations functions of the hotel Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks are accurate Required Qualifications 5+ years of Major brand hotel experience 5+ years of hospitality experience Excellent leadership, communication, confidence, and problem-solving skills Experience with Hotel Management Computer Systems Bachelor's Degree in Hospitality Management (Nice to have) Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Travelodge Parksville
Nanoose Bay, British Columbia (BC)
Position available: 1 Wage: $31 per hour Work hours: 40 hours per week Terms of Employment: Full-time, Permanent Language of Work: English Location: Parksville, BC Hotel Zhu Ltd. is a hotel located near Parksville Beach, offering fantastic local attractions at an affordable rate. With comfortable and convenient amenities, our hotel is an excellent choice for both business and leisure travelers. We are currently seeking a full-time Hotel Assistant Manager to join our team. Responsibilities: Develop and implement policies and procedures for daily operations Negotiate with clients for the use of facilities Prepare budgets and monitor revenues and expenses Prepare marketing plans Implement marketing activities Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Develop and implement business plans Establish work schedules Requirements: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year 3 years to less than 5 years experience within the accommodation industry How to apply: Please do not call regarding the posted position. While we thank all applicants for their interest, only those selected for an interview will be contacted. Interested candidates should send a resume to with " Hotel assistant manager" in the subject line.
May 02, 2024
Position available: 1 Wage: $31 per hour Work hours: 40 hours per week Terms of Employment: Full-time, Permanent Language of Work: English Location: Parksville, BC Hotel Zhu Ltd. is a hotel located near Parksville Beach, offering fantastic local attractions at an affordable rate. With comfortable and convenient amenities, our hotel is an excellent choice for both business and leisure travelers. We are currently seeking a full-time Hotel Assistant Manager to join our team. Responsibilities: Develop and implement policies and procedures for daily operations Negotiate with clients for the use of facilities Prepare budgets and monitor revenues and expenses Prepare marketing plans Implement marketing activities Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Develop and implement business plans Establish work schedules Requirements: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year 3 years to less than 5 years experience within the accommodation industry How to apply: Please do not call regarding the posted position. While we thank all applicants for their interest, only those selected for an interview will be contacted. Interested candidates should send a resume to with " Hotel assistant manager" in the subject line.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 02, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications Minimum of five years of progressive leadership experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities The Assistant Restaurant Manager will be responsible for the management of all aspects of the restaurant and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. Responsibilities will include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Minimum of two years' of experience in the Restaurant / Food and Beverage field. Previous supervisory / management experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities The Assistant Restaurant Manager will be responsible for the management of all aspects of the restaurant and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. Responsibilities will include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Minimum of two years' of experience in the Restaurant / Food and Beverage field. Previous supervisory / management experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Super 8 by Wyndham Prince George
Prince George, British Columbia (BC)
English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 2 years to less than 3 years Vacancy-1 Salary-$31.00/hour Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Negotiate with suppliers for the provision of materials and supplies Perform front desk duties Prepare budgets and monitor revenues and expenses Prepare marketing plans Address customers' complaints or concerns Establish work schedules How to apply By email
Apr 23, 2024
English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 2 years to less than 3 years Vacancy-1 Salary-$31.00/hour Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Negotiate with suppliers for the provision of materials and supplies Perform front desk duties Prepare budgets and monitor revenues and expenses Prepare marketing plans Address customers' complaints or concerns Establish work schedules How to apply By email
Languages English Education Bachelor's degree or equivalent experience Experience 2 years to less than 3 years Salary: $31.00/hour Vacancy:1 Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Supervise staff Negotiate with suppliers for the provision of materials and supplies Negotiate with clients for the use of facilities Prepare budgets and monitor revenues and expenses Address customers' complaints or concerns Develop and implement business plans How to apply By email
Apr 21, 2024
Languages English Education Bachelor's degree or equivalent experience Experience 2 years to less than 3 years Salary: $31.00/hour Vacancy:1 Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Supervise staff Negotiate with suppliers for the provision of materials and supplies Negotiate with clients for the use of facilities Prepare budgets and monitor revenues and expenses Address customers' complaints or concerns Develop and implement business plans How to apply By email
B.C. Ltd. DBA Mountain View Hope Motel
Cawston, British Columbia (BC)
B.C. Ltd. DBA Mountain View Hope Motel is looking for a Front Desk Hotel Manager for full-time permanent position. Following is the job description, Company Name: B.C. Ltd. DBA Mountain View Hope Motel Location: 504 old hope Princeton way Hope, British Columbia V0X 1L4 Job title: Front Desk Hotel Manager Number of Positions: 1 Start date of employment: As soon as possible Wages: $28.85/hour, 40 hours/week Job Duties: Develop, implement, and evaluate policies and procedures for the operation of the establishment. Prepare budgets and monitor revenues and expenses. Develop pricing and promotional strategies. Negotiate with suppliers of materials and supplies. Supervise staff, oversee training, and set work schedules. Negotiate with clients for the use of facilities for receptions and other functions. Resolve customer complaints. Requirements: Bachelors degree required 2-3 years of experience Language: English How to apply: If eligible, please apply by email: OR by mail: 504 old hope Princeton way Hope, British Columbia V0X 1L4
Apr 21, 2024
B.C. Ltd. DBA Mountain View Hope Motel is looking for a Front Desk Hotel Manager for full-time permanent position. Following is the job description, Company Name: B.C. Ltd. DBA Mountain View Hope Motel Location: 504 old hope Princeton way Hope, British Columbia V0X 1L4 Job title: Front Desk Hotel Manager Number of Positions: 1 Start date of employment: As soon as possible Wages: $28.85/hour, 40 hours/week Job Duties: Develop, implement, and evaluate policies and procedures for the operation of the establishment. Prepare budgets and monitor revenues and expenses. Develop pricing and promotional strategies. Negotiate with suppliers of materials and supplies. Supervise staff, oversee training, and set work schedules. Negotiate with clients for the use of facilities for receptions and other functions. Resolve customer complaints. Requirements: Bachelors degree required 2-3 years of experience Language: English How to apply: If eligible, please apply by email: OR by mail: 504 old hope Princeton way Hope, British Columbia V0X 1L4
HRI Hospitality
334 O'Keefe Ave, New Orleans, LA, USA
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations, and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system according to established procedures and standards.
Review the previous day's occupancy and room revenues.
Monitor revenues derived from telephone, garage, and sundries.
Monitor expenses (telephone, cost of sales, supplies, commissions, and labor).
Resolve discrepancies with the Accounting Department.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Monitor the check‑in/check‑out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Always promote positive guest relations.
Monitor and handle guest complaints
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Anticipate sold‑out situations and know how many rooms are overbooked.
Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Monitor V.I.P. arrivals; greet and escort them to their room.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and an estimated date for return to room inventory.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Prepare and submit daily/weekly payroll records.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years’ experience as a Front Office Supervisor
Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.
Ability to prioritize and organize work assignments, and delegate work.
Ability to focus attention on details.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.
Apr 30, 2024
Full time
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations, and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system according to established procedures and standards.
Review the previous day's occupancy and room revenues.
Monitor revenues derived from telephone, garage, and sundries.
Monitor expenses (telephone, cost of sales, supplies, commissions, and labor).
Resolve discrepancies with the Accounting Department.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Monitor the check‑in/check‑out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Always promote positive guest relations.
Monitor and handle guest complaints
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Anticipate sold‑out situations and know how many rooms are overbooked.
Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Monitor V.I.P. arrivals; greet and escort them to their room.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and an estimated date for return to room inventory.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Prepare and submit daily/weekly payroll records.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years’ experience as a Front Office Supervisor
Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.
Ability to prioritize and organize work assignments, and delegate work.
Ability to focus attention on details.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Assist in developing long- and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned. Responsibilities The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. Qualifications Minimum of one year of management experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 07, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Focus on achievement of hotel financial goals / budget targets. Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. Assist in developing long- and short-range financial objectives consistent with property objectives. Ensure that all Shaner and franchise operating standards are followed. Be accessible to guests and employees. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Leads all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Other duties as assigned. Responsibilities The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. Qualifications Minimum of one year of management experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: To manage and oversee the property management functions of The Lodges at Deer Valley for Deer Valley Resort Lodging and Reservations (DVRLR). This position will include the management of the homeowners association. In addition, this position will be responsible for the oversight of the individual rental management units under contract in the building with Deer Valley Resort Lodging and Reservations. Candidate will work closely with the Resort's Food & Beverage Department and Group Sales Department. RESPONSIBILITIES As a member of the Deer Valley management team, demonstrate and uphold all Deer Valley policies and provide corrective disciplinary action when necessary Manage the homeowner's association including all duties and responsibilities as spelled out in the association management agreement Manage all association expenses per the approved budget of the association including coding expenses and working with the Resort's accounting staff on all association financial matters Review monthly financial statements including balance sheet and profit and loss statements Become familiar with all association documents and manage the association according to the Declaration and Bylaws of the association Provide oversight related to all building management and maintenance issues and coordinate with Deer Valley Resort staff and all subcontractors on work required at the property Develop and maintain relationships with the association board, all members and those owners who choose to participate in the rental program Maintain all files and records related to the management of the association including all business licenses and registrations Provide regular communication to the Board of Trustees and all association members regarding all appropriate association business Respond promptly to all owner and guest requests Oversee all rental related activities for those owners participating in the rental program including owner and guest service activities Work with other departments within the Resort and the Lodging Division as required Attend association board meetings and annuals meetings as required. Also prepare all correspondence, minutes and communications related to association meetings Perform other duties as required for the successful management of the homeowner association and rental management program Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints Function as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, HOA management, human resources, financial performance of Rental and HOA business plan, sales and revenue generation and delivering a return on investment to both homeowners and Deer Valley Resort. Hold property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Deer Valley sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Ensure property ownership's loyalty through proactive communication, setting and managing expectations and delivering results. Work closely with Food & Beverage and Group Sales to ensure integration of all food and beverage and group related activities into the overall hotel operations and to capitalize on cross promotional opportunities both within the hotel and externally with all other Deer Valley Resort run operations. • QUALIFICATIONS 4+ years experience in the property management and hospitality industry specifically related to homeowner association management and condominium rental management Experience in a senior management position of a Four Star/Four Diamond hotel or comparable experience Knowledge of all facets of association management including the management of the association per the governing documents Experience in creating homeowner association budgets and financial administration including financial statement review, forecasting, profit and loss statements The ability to work with contractors and sub-contractors to solicit bids for association services Experience in the management of a condominium rental program including owner relations and the solicitation of owners This position requires excellent written and verbal communication skills including the ability to correspond with owners regarding association matters and individual unit matters including the creation of electronic and printed newsletters The ability to manage the staff required for the operation of the homeowners association and the rental management program Strong interpersonal skills required to develop strong relationships with the Association Board of Directors and all homeowners Provide overall building management oversight including all aspects related to asset and building management This position requires a detail oriented person who is excellent at following through on requests and assigned tasks DATES OF EMPLOYMENT Year Round PAY RATE Pay: $120,000 - $140,000 per year Deer Valley Resort is an Equal Opportunity Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: To manage and oversee the property management functions of The Lodges at Deer Valley for Deer Valley Resort Lodging and Reservations (DVRLR). This position will include the management of the homeowners association. In addition, this position will be responsible for the oversight of the individual rental management units under contract in the building with Deer Valley Resort Lodging and Reservations. Candidate will work closely with the Resort's Food & Beverage Department and Group Sales Department. RESPONSIBILITIES As a member of the Deer Valley management team, demonstrate and uphold all Deer Valley policies and provide corrective disciplinary action when necessary Manage the homeowner's association including all duties and responsibilities as spelled out in the association management agreement Manage all association expenses per the approved budget of the association including coding expenses and working with the Resort's accounting staff on all association financial matters Review monthly financial statements including balance sheet and profit and loss statements Become familiar with all association documents and manage the association according to the Declaration and Bylaws of the association Provide oversight related to all building management and maintenance issues and coordinate with Deer Valley Resort staff and all subcontractors on work required at the property Develop and maintain relationships with the association board, all members and those owners who choose to participate in the rental program Maintain all files and records related to the management of the association including all business licenses and registrations Provide regular communication to the Board of Trustees and all association members regarding all appropriate association business Respond promptly to all owner and guest requests Oversee all rental related activities for those owners participating in the rental program including owner and guest service activities Work with other departments within the Resort and the Lodging Division as required Attend association board meetings and annuals meetings as required. Also prepare all correspondence, minutes and communications related to association meetings Perform other duties as required for the successful management of the homeowner association and rental management program Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints Function as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, HOA management, human resources, financial performance of Rental and HOA business plan, sales and revenue generation and delivering a return on investment to both homeowners and Deer Valley Resort. Hold property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Deer Valley sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Ensure property ownership's loyalty through proactive communication, setting and managing expectations and delivering results. Work closely with Food & Beverage and Group Sales to ensure integration of all food and beverage and group related activities into the overall hotel operations and to capitalize on cross promotional opportunities both within the hotel and externally with all other Deer Valley Resort run operations. • QUALIFICATIONS 4+ years experience in the property management and hospitality industry specifically related to homeowner association management and condominium rental management Experience in a senior management position of a Four Star/Four Diamond hotel or comparable experience Knowledge of all facets of association management including the management of the association per the governing documents Experience in creating homeowner association budgets and financial administration including financial statement review, forecasting, profit and loss statements The ability to work with contractors and sub-contractors to solicit bids for association services Experience in the management of a condominium rental program including owner relations and the solicitation of owners This position requires excellent written and verbal communication skills including the ability to correspond with owners regarding association matters and individual unit matters including the creation of electronic and printed newsletters The ability to manage the staff required for the operation of the homeowners association and the rental management program Strong interpersonal skills required to develop strong relationships with the Association Board of Directors and all homeowners Provide overall building management oversight including all aspects related to asset and building management This position requires a detail oriented person who is excellent at following through on requests and assigned tasks DATES OF EMPLOYMENT Year Round PAY RATE Pay: $120,000 - $140,000 per year Deer Valley Resort is an Equal Opportunity Employer.
Job Description Please note, this position is located at Steamboat Resort in Steamboat Springs, CO. Year Round Who We Are: Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community. Who We're Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment and our communities. If you like to provide incredible guest service with a friendly attitude, you're ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we'd love to hear from you! Perks & Benefits: All Steamboat employees are eligible for a Steamboat and Alterra Mountain ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets (subject to restrictions, reservations and/or blackout dates.) Steamboat also offers a 401(k) plan with a generous company match, (eligibility rules apply), Employee Assistance Program, and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education. Employees who are Year Round (Full-Time or Flex Year Round) are eligible for medical, dental, vision, legal plan, pet insurance, PTO and Vacation, Paid Parental Leave, health saving account with employer contribution as well as the perks and benefits that all Steamboat employees enjoy. Our parent company Alterra Mountain Company headquartered in Denver, Colorado is a collection of iconic year-round resorts, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. A career with Steamboat Ski & Resort Corporation is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU? Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees. Discounted skiing + riding for friends and family of eligible employees. Flexible Time Off (FTO) and Sick Time policies for eligible employees to rest, relax and recharge. Dining discounts, retail and rental discounts, ski, or snowboard lessons. Generous discounts on outdoor gear, apparel, rental cars, etc. Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more 401(k) plan with generous company match Discounted tuition with a partner online university for all Alterra Mountain Company employees to further their education Paid parental leave of up to six weeks for eligible employees Free regional bus pass. For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at -responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce. For information on Steamboat Ski Resort's Social Responsibility work, please see our webpage at To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. POSITION SUMMARY Steamboat Ski & Resort Corp is looking for a new Catering & Conference Services Manager. Resume and cover letter required. ESSENTIAL DUTIES General Responsibilities Keep all Delphi accounts and bookings up to standards developed by Hotel. Solicit new business opportunities for hotel, including cold calling, sales blitzes, meeting with prospective clients, etc. Provide superior service to our customers (internal and external) at all times. Respond to written and telephone inquiries for the defined market. (15 rooms per night and less) Prepare written proposals and contact letters detailing deposit amounts, due dates, attrition clauses and other agreed upon criteria required to secure group business. Plan all aspects of conference services provided by the Resort. Be the primary contact for all conference client requests to include but not limited to: Lodging, Banquet F&B, transportation, entertainment, retail, spa, activities, information technology, decorations, lift tickets, off site excursions, and billing. Negotiate pricing with the client based on the entire scope of the conference needs. Exercise discretion and judgment to determine the best scenarios for the client based on size, budget, length of stay, eligible repeat business, media exposure, community relations and multiple revenue center opportunities. Determine deposit and payment schedules based on Hotel guidelines. Monitor deposits as scheduled. Prepare and maintain financial documents and reports. Compile a variety of information from both manual and computerized records and files for regular and special reports in response to specific requests by the supervisor. Document and distribute work as requested by the client to various operational departments via Banquet Event Orders and Conference Resumes as Hotel procedures dictate. Provide detailed descriptions of services, product, pricing, timing, location and layout of each individual event. Anticipate the group's impact on Resort operations both directly and casually affected by the events. Notify Resort operations of actual and potential impacts whenever possible via the Conference Resume and direct communication. Monitor actual events as appropriate. Assure that the event is understood and confirmed by the Resort's Operations management as set forth in the Banquet Event Order and Conference Resume. Report client feedback to Hotel and Resort operations supervisors and managers to evaluate event planning and performance on an ongoing regular basis. Communicate improved communication and performance procedures to the Conference Services staff through the Director of F&B. Carry out special assignments as requested by the client. Delegate these tasks where standard Hotel operations procedures exist or perform the task personally where no standard exists. Charge appropriately as set forth in policy for services rendered to group clients. Work with the client, Resort operations managers and the Director of F&B to determine charges for unusual service and product requests. Deal regularly with a variety of outside individuals/organizations, including clients, potential clients and vendors. Represent the Resort to a variety of regional and national hospitality groups. Occasional need to meet groups upon arrival or execution of event. Perform other tasks as assigned including weekend and after hour duties. Other duties as assigned REQUIRED QUALIFICATIONS 1 to 3 years of relevant clerical and administrative experience, or a combination of education and experience from which comparable knowledge and skills are required. Must be at least 18 years of age Must be able to sit for long periods of time Knowledge of Microsoft Office with extensive knowledge of Excel. Knowledge of Delphi software helpful, but not required. Experience in organizing and maintaining moderately complex filing, computerized record systems. Good basic administrative and/or organizational skills. Experience in organizing and maintaining moderately complex filing, computerized record systems. Broad base knowledge and skills in food service management, including menu planning, cooking/food preparation operations, dining rooms set-up and service, wine service, ordering, staffing, pricing, and budgeting. Hotel experience preferred. Must have valid driver's license without limitations or restrictions and meet company's insurability standards (will be required to complete Motor Vehicle Record). Ability to problem-solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates, and co-workers. Ability to be a consistent role model for company's Service Excellence standards. EDUCATION REQUIREMENTS High school diploma or GED equivalent The base salary range below represents the low and high end of the Steamboat Ski and Resort Corporation salary range for this position . click apply for full job details
May 07, 2024
Full time
Job Description Please note, this position is located at Steamboat Resort in Steamboat Springs, CO. Year Round Who We Are: Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community. Who We're Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment and our communities. If you like to provide incredible guest service with a friendly attitude, you're ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we'd love to hear from you! Perks & Benefits: All Steamboat employees are eligible for a Steamboat and Alterra Mountain ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets (subject to restrictions, reservations and/or blackout dates.) Steamboat also offers a 401(k) plan with a generous company match, (eligibility rules apply), Employee Assistance Program, and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education. Employees who are Year Round (Full-Time or Flex Year Round) are eligible for medical, dental, vision, legal plan, pet insurance, PTO and Vacation, Paid Parental Leave, health saving account with employer contribution as well as the perks and benefits that all Steamboat employees enjoy. Our parent company Alterra Mountain Company headquartered in Denver, Colorado is a collection of iconic year-round resorts, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. A career with Steamboat Ski & Resort Corporation is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU? Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees. Discounted skiing + riding for friends and family of eligible employees. Flexible Time Off (FTO) and Sick Time policies for eligible employees to rest, relax and recharge. Dining discounts, retail and rental discounts, ski, or snowboard lessons. Generous discounts on outdoor gear, apparel, rental cars, etc. Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more 401(k) plan with generous company match Discounted tuition with a partner online university for all Alterra Mountain Company employees to further their education Paid parental leave of up to six weeks for eligible employees Free regional bus pass. For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at -responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce. For information on Steamboat Ski Resort's Social Responsibility work, please see our webpage at To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. POSITION SUMMARY Steamboat Ski & Resort Corp is looking for a new Catering & Conference Services Manager. Resume and cover letter required. ESSENTIAL DUTIES General Responsibilities Keep all Delphi accounts and bookings up to standards developed by Hotel. Solicit new business opportunities for hotel, including cold calling, sales blitzes, meeting with prospective clients, etc. Provide superior service to our customers (internal and external) at all times. Respond to written and telephone inquiries for the defined market. (15 rooms per night and less) Prepare written proposals and contact letters detailing deposit amounts, due dates, attrition clauses and other agreed upon criteria required to secure group business. Plan all aspects of conference services provided by the Resort. Be the primary contact for all conference client requests to include but not limited to: Lodging, Banquet F&B, transportation, entertainment, retail, spa, activities, information technology, decorations, lift tickets, off site excursions, and billing. Negotiate pricing with the client based on the entire scope of the conference needs. Exercise discretion and judgment to determine the best scenarios for the client based on size, budget, length of stay, eligible repeat business, media exposure, community relations and multiple revenue center opportunities. Determine deposit and payment schedules based on Hotel guidelines. Monitor deposits as scheduled. Prepare and maintain financial documents and reports. Compile a variety of information from both manual and computerized records and files for regular and special reports in response to specific requests by the supervisor. Document and distribute work as requested by the client to various operational departments via Banquet Event Orders and Conference Resumes as Hotel procedures dictate. Provide detailed descriptions of services, product, pricing, timing, location and layout of each individual event. Anticipate the group's impact on Resort operations both directly and casually affected by the events. Notify Resort operations of actual and potential impacts whenever possible via the Conference Resume and direct communication. Monitor actual events as appropriate. Assure that the event is understood and confirmed by the Resort's Operations management as set forth in the Banquet Event Order and Conference Resume. Report client feedback to Hotel and Resort operations supervisors and managers to evaluate event planning and performance on an ongoing regular basis. Communicate improved communication and performance procedures to the Conference Services staff through the Director of F&B. Carry out special assignments as requested by the client. Delegate these tasks where standard Hotel operations procedures exist or perform the task personally where no standard exists. Charge appropriately as set forth in policy for services rendered to group clients. Work with the client, Resort operations managers and the Director of F&B to determine charges for unusual service and product requests. Deal regularly with a variety of outside individuals/organizations, including clients, potential clients and vendors. Represent the Resort to a variety of regional and national hospitality groups. Occasional need to meet groups upon arrival or execution of event. Perform other tasks as assigned including weekend and after hour duties. Other duties as assigned REQUIRED QUALIFICATIONS 1 to 3 years of relevant clerical and administrative experience, or a combination of education and experience from which comparable knowledge and skills are required. Must be at least 18 years of age Must be able to sit for long periods of time Knowledge of Microsoft Office with extensive knowledge of Excel. Knowledge of Delphi software helpful, but not required. Experience in organizing and maintaining moderately complex filing, computerized record systems. Good basic administrative and/or organizational skills. Experience in organizing and maintaining moderately complex filing, computerized record systems. Broad base knowledge and skills in food service management, including menu planning, cooking/food preparation operations, dining rooms set-up and service, wine service, ordering, staffing, pricing, and budgeting. Hotel experience preferred. Must have valid driver's license without limitations or restrictions and meet company's insurability standards (will be required to complete Motor Vehicle Record). Ability to problem-solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates, and co-workers. Ability to be a consistent role model for company's Service Excellence standards. EDUCATION REQUIREMENTS High school diploma or GED equivalent The base salary range below represents the low and high end of the Steamboat Ski and Resort Corporation salary range for this position . click apply for full job details
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: To manage and oversee the property management functions of The Lodges at Deer Valley for Deer Valley Resort Lodging and Reservations (DVRLR). This position will include the management of the homeowners association. In addition, this position will be responsible for the oversight of the individual rental management units under contract in the building with Deer Valley Resort Lodging and Reservations. Candidate will work closely with the Resort's Food & Beverage Department and Group Sales Department. RESPONSIBILITIES As a member of the Deer Valley management team, demonstrate and uphold all Deer Valley policies and provide corrective disciplinary action when necessary Manage the homeowner's association including all duties and responsibilities as spelled out in the association management agreement Manage all association expenses per the approved budget of the association including coding expenses and working with the Resort's accounting staff on all association financial matters Review monthly financial statements including balance sheet and profit and loss statements Become familiar with all association documents and manage the association according to the Declaration and Bylaws of the association Provide oversight related to all building management and maintenance issues and coordinate with Deer Valley Resort staff and all subcontractors on work required at the property Develop and maintain relationships with the association board, all members and those owners who choose to participate in the rental program Maintain all files and records related to the management of the association including all business licenses and registrations Provide regular communication to the Board of Trustees and all association members regarding all appropriate association business Respond promptly to all owner and guest requests Oversee all rental related activities for those owners participating in the rental program including owner and guest service activities Work with other departments within the Resort and the Lodging Division as required Attend association board meetings and annuals meetings as required. Also prepare all correspondence, minutes and communications related to association meetings Perform other duties as required for the successful management of the homeowner association and rental management program Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints Function as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, HOA management, human resources, financial performance of Rental and HOA business plan, sales and revenue generation and delivering a return on investment to both homeowners and Deer Valley Resort. Hold property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Deer Valley sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Ensure property ownership's loyalty through proactive communication, setting and managing expectations and delivering results. Work closely with Food & Beverage and Group Sales to ensure integration of all food and beverage and group related activities into the overall hotel operations and to capitalize on cross promotional opportunities both within the hotel and externally with all other Deer Valley Resort run operations. • QUALIFICATIONS 4+ years experience in the property management and hospitality industry specifically related to homeowner association management and condominium rental management Experience in a senior management position of a Four Star/Four Diamond hotel or comparable experience Knowledge of all facets of association management including the management of the association per the governing documents Experience in creating homeowner association budgets and financial administration including financial statement review, forecasting, profit and loss statements The ability to work with contractors and sub-contractors to solicit bids for association services Experience in the management of a condominium rental program including owner relations and the solicitation of owners This position requires excellent written and verbal communication skills including the ability to correspond with owners regarding association matters and individual unit matters including the creation of electronic and printed newsletters The ability to manage the staff required for the operation of the homeowners association and the rental management program Strong interpersonal skills required to develop strong relationships with the Association Board of Directors and all homeowners Provide overall building management oversight including all aspects related to asset and building management This position requires a detail oriented person who is excellent at following through on requests and assigned tasks DATES OF EMPLOYMENT Year Round PAY RATE Pay: $120,000 - $140,000 per year Deer Valley Resort is an Equal Opportunity Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: To manage and oversee the property management functions of The Lodges at Deer Valley for Deer Valley Resort Lodging and Reservations (DVRLR). This position will include the management of the homeowners association. In addition, this position will be responsible for the oversight of the individual rental management units under contract in the building with Deer Valley Resort Lodging and Reservations. Candidate will work closely with the Resort's Food & Beverage Department and Group Sales Department. RESPONSIBILITIES As a member of the Deer Valley management team, demonstrate and uphold all Deer Valley policies and provide corrective disciplinary action when necessary Manage the homeowner's association including all duties and responsibilities as spelled out in the association management agreement Manage all association expenses per the approved budget of the association including coding expenses and working with the Resort's accounting staff on all association financial matters Review monthly financial statements including balance sheet and profit and loss statements Become familiar with all association documents and manage the association according to the Declaration and Bylaws of the association Provide oversight related to all building management and maintenance issues and coordinate with Deer Valley Resort staff and all subcontractors on work required at the property Develop and maintain relationships with the association board, all members and those owners who choose to participate in the rental program Maintain all files and records related to the management of the association including all business licenses and registrations Provide regular communication to the Board of Trustees and all association members regarding all appropriate association business Respond promptly to all owner and guest requests Oversee all rental related activities for those owners participating in the rental program including owner and guest service activities Work with other departments within the Resort and the Lodging Division as required Attend association board meetings and annuals meetings as required. Also prepare all correspondence, minutes and communications related to association meetings Perform other duties as required for the successful management of the homeowner association and rental management program Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints Function as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, HOA management, human resources, financial performance of Rental and HOA business plan, sales and revenue generation and delivering a return on investment to both homeowners and Deer Valley Resort. Hold property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Deer Valley sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Ensure property ownership's loyalty through proactive communication, setting and managing expectations and delivering results. Work closely with Food & Beverage and Group Sales to ensure integration of all food and beverage and group related activities into the overall hotel operations and to capitalize on cross promotional opportunities both within the hotel and externally with all other Deer Valley Resort run operations. • QUALIFICATIONS 4+ years experience in the property management and hospitality industry specifically related to homeowner association management and condominium rental management Experience in a senior management position of a Four Star/Four Diamond hotel or comparable experience Knowledge of all facets of association management including the management of the association per the governing documents Experience in creating homeowner association budgets and financial administration including financial statement review, forecasting, profit and loss statements The ability to work with contractors and sub-contractors to solicit bids for association services Experience in the management of a condominium rental program including owner relations and the solicitation of owners This position requires excellent written and verbal communication skills including the ability to correspond with owners regarding association matters and individual unit matters including the creation of electronic and printed newsletters The ability to manage the staff required for the operation of the homeowners association and the rental management program Strong interpersonal skills required to develop strong relationships with the Association Board of Directors and all homeowners Provide overall building management oversight including all aspects related to asset and building management This position requires a detail oriented person who is excellent at following through on requests and assigned tasks DATES OF EMPLOYMENT Year Round PAY RATE Pay: $120,000 - $140,000 per year Deer Valley Resort is an Equal Opportunity Employer.
Job Description Please note, this position is located at Steamboat Resort in Steamboat Springs, CO. Year Round Who We Are: Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community. Who We're Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment and our communities. If you like to provide incredible guest service with a friendly attitude, you're ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we'd love to hear from you! Perks & Benefits: All Steamboat employees are eligible for a Steamboat and Alterra Mountain ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets (subject to restrictions, reservations and/or blackout dates.) Steamboat also offers a 401(k) plan with a generous company match, (eligibility rules apply), Employee Assistance Program, and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education. Employees who are Year Round (Full-Time or Flex Year Round) are eligible for medical, dental, vision, legal plan, pet insurance, PTO and Vacation, Paid Parental Leave, health saving account with employer contribution as well as the perks and benefits that all Steamboat employees enjoy. Our parent company Alterra Mountain Company headquartered in Denver, Colorado is a collection of iconic year-round resorts, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. A career with Steamboat Ski & Resort Corporation is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU? Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees. Discounted skiing + riding for friends and family of eligible employees. Flexible Time Off (FTO) and Sick Time policies for eligible employees to rest, relax and recharge. Dining discounts, retail and rental discounts, ski, or snowboard lessons. Generous discounts on outdoor gear, apparel, rental cars, etc. Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more 401(k) plan with generous company match Discounted tuition with a partner online university for all Alterra Mountain Company employees to further their education Paid parental leave of up to six weeks for eligible employees Free regional bus pass. For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at -responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce. For information on Steamboat Ski Resort's Social Responsibility work, please see our webpage at To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. POSITION SUMMARY Steamboat Ski & Resort Corp is looking for a new Catering & Conference Services Manager. Resume and cover letter required. ESSENTIAL DUTIES General Responsibilities Keep all Delphi accounts and bookings up to standards developed by Hotel. Solicit new business opportunities for hotel, including cold calling, sales blitzes, meeting with prospective clients, etc. Provide superior service to our customers (internal and external) at all times. Respond to written and telephone inquiries for the defined market. (15 rooms per night and less) Prepare written proposals and contact letters detailing deposit amounts, due dates, attrition clauses and other agreed upon criteria required to secure group business. Plan all aspects of conference services provided by the Resort. Be the primary contact for all conference client requests to include but not limited to: Lodging, Banquet F&B, transportation, entertainment, retail, spa, activities, information technology, decorations, lift tickets, off site excursions, and billing. Negotiate pricing with the client based on the entire scope of the conference needs. Exercise discretion and judgment to determine the best scenarios for the client based on size, budget, length of stay, eligible repeat business, media exposure, community relations and multiple revenue center opportunities. Determine deposit and payment schedules based on Hotel guidelines. Monitor deposits as scheduled. Prepare and maintain financial documents and reports. Compile a variety of information from both manual and computerized records and files for regular and special reports in response to specific requests by the supervisor. Document and distribute work as requested by the client to various operational departments via Banquet Event Orders and Conference Resumes as Hotel procedures dictate. Provide detailed descriptions of services, product, pricing, timing, location and layout of each individual event. Anticipate the group's impact on Resort operations both directly and casually affected by the events. Notify Resort operations of actual and potential impacts whenever possible via the Conference Resume and direct communication. Monitor actual events as appropriate. Assure that the event is understood and confirmed by the Resort's Operations management as set forth in the Banquet Event Order and Conference Resume. Report client feedback to Hotel and Resort operations supervisors and managers to evaluate event planning and performance on an ongoing regular basis. Communicate improved communication and performance procedures to the Conference Services staff through the Director of F&B. Carry out special assignments as requested by the client. Delegate these tasks where standard Hotel operations procedures exist or perform the task personally where no standard exists. Charge appropriately as set forth in policy for services rendered to group clients. Work with the client, Resort operations managers and the Director of F&B to determine charges for unusual service and product requests. Deal regularly with a variety of outside individuals/organizations, including clients, potential clients and vendors. Represent the Resort to a variety of regional and national hospitality groups. Occasional need to meet groups upon arrival or execution of event. Perform other tasks as assigned including weekend and after hour duties. Other duties as assigned REQUIRED QUALIFICATIONS 1 to 3 years of relevant clerical and administrative experience, or a combination of education and experience from which comparable knowledge and skills are required. Must be at least 18 years of age Must be able to sit for long periods of time Knowledge of Microsoft Office with extensive knowledge of Excel. Knowledge of Delphi software helpful, but not required. Experience in organizing and maintaining moderately complex filing, computerized record systems. Good basic administrative and/or organizational skills. Experience in organizing and maintaining moderately complex filing, computerized record systems. Broad base knowledge and skills in food service management, including menu planning, cooking/food preparation operations, dining rooms set-up and service, wine service, ordering, staffing, pricing, and budgeting. Hotel experience preferred. Must have valid driver's license without limitations or restrictions and meet company's insurability standards (will be required to complete Motor Vehicle Record). Ability to problem-solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates, and co-workers. Ability to be a consistent role model for company's Service Excellence standards. EDUCATION REQUIREMENTS High school diploma or GED equivalent The base salary range below represents the low and high end of the Steamboat Ski and Resort Corporation salary range for this position . click apply for full job details
May 07, 2024
Full time
Job Description Please note, this position is located at Steamboat Resort in Steamboat Springs, CO. Year Round Who We Are: Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community. Who We're Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment and our communities. If you like to provide incredible guest service with a friendly attitude, you're ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we'd love to hear from you! Perks & Benefits: All Steamboat employees are eligible for a Steamboat and Alterra Mountain ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets (subject to restrictions, reservations and/or blackout dates.) Steamboat also offers a 401(k) plan with a generous company match, (eligibility rules apply), Employee Assistance Program, and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education. Employees who are Year Round (Full-Time or Flex Year Round) are eligible for medical, dental, vision, legal plan, pet insurance, PTO and Vacation, Paid Parental Leave, health saving account with employer contribution as well as the perks and benefits that all Steamboat employees enjoy. Our parent company Alterra Mountain Company headquartered in Denver, Colorado is a collection of iconic year-round resorts, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. A career with Steamboat Ski & Resort Corporation is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU? Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees. Discounted skiing + riding for friends and family of eligible employees. Flexible Time Off (FTO) and Sick Time policies for eligible employees to rest, relax and recharge. Dining discounts, retail and rental discounts, ski, or snowboard lessons. Generous discounts on outdoor gear, apparel, rental cars, etc. Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more 401(k) plan with generous company match Discounted tuition with a partner online university for all Alterra Mountain Company employees to further their education Paid parental leave of up to six weeks for eligible employees Free regional bus pass. For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at -responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce. For information on Steamboat Ski Resort's Social Responsibility work, please see our webpage at To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. POSITION SUMMARY Steamboat Ski & Resort Corp is looking for a new Catering & Conference Services Manager. Resume and cover letter required. ESSENTIAL DUTIES General Responsibilities Keep all Delphi accounts and bookings up to standards developed by Hotel. Solicit new business opportunities for hotel, including cold calling, sales blitzes, meeting with prospective clients, etc. Provide superior service to our customers (internal and external) at all times. Respond to written and telephone inquiries for the defined market. (15 rooms per night and less) Prepare written proposals and contact letters detailing deposit amounts, due dates, attrition clauses and other agreed upon criteria required to secure group business. Plan all aspects of conference services provided by the Resort. Be the primary contact for all conference client requests to include but not limited to: Lodging, Banquet F&B, transportation, entertainment, retail, spa, activities, information technology, decorations, lift tickets, off site excursions, and billing. Negotiate pricing with the client based on the entire scope of the conference needs. Exercise discretion and judgment to determine the best scenarios for the client based on size, budget, length of stay, eligible repeat business, media exposure, community relations and multiple revenue center opportunities. Determine deposit and payment schedules based on Hotel guidelines. Monitor deposits as scheduled. Prepare and maintain financial documents and reports. Compile a variety of information from both manual and computerized records and files for regular and special reports in response to specific requests by the supervisor. Document and distribute work as requested by the client to various operational departments via Banquet Event Orders and Conference Resumes as Hotel procedures dictate. Provide detailed descriptions of services, product, pricing, timing, location and layout of each individual event. Anticipate the group's impact on Resort operations both directly and casually affected by the events. Notify Resort operations of actual and potential impacts whenever possible via the Conference Resume and direct communication. Monitor actual events as appropriate. Assure that the event is understood and confirmed by the Resort's Operations management as set forth in the Banquet Event Order and Conference Resume. Report client feedback to Hotel and Resort operations supervisors and managers to evaluate event planning and performance on an ongoing regular basis. Communicate improved communication and performance procedures to the Conference Services staff through the Director of F&B. Carry out special assignments as requested by the client. Delegate these tasks where standard Hotel operations procedures exist or perform the task personally where no standard exists. Charge appropriately as set forth in policy for services rendered to group clients. Work with the client, Resort operations managers and the Director of F&B to determine charges for unusual service and product requests. Deal regularly with a variety of outside individuals/organizations, including clients, potential clients and vendors. Represent the Resort to a variety of regional and national hospitality groups. Occasional need to meet groups upon arrival or execution of event. Perform other tasks as assigned including weekend and after hour duties. Other duties as assigned REQUIRED QUALIFICATIONS 1 to 3 years of relevant clerical and administrative experience, or a combination of education and experience from which comparable knowledge and skills are required. Must be at least 18 years of age Must be able to sit for long periods of time Knowledge of Microsoft Office with extensive knowledge of Excel. Knowledge of Delphi software helpful, but not required. Experience in organizing and maintaining moderately complex filing, computerized record systems. Good basic administrative and/or organizational skills. Experience in organizing and maintaining moderately complex filing, computerized record systems. Broad base knowledge and skills in food service management, including menu planning, cooking/food preparation operations, dining rooms set-up and service, wine service, ordering, staffing, pricing, and budgeting. Hotel experience preferred. Must have valid driver's license without limitations or restrictions and meet company's insurability standards (will be required to complete Motor Vehicle Record). Ability to problem-solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates, and co-workers. Ability to be a consistent role model for company's Service Excellence standards. EDUCATION REQUIREMENTS High school diploma or GED equivalent The base salary range below represents the low and high end of the Steamboat Ski and Resort Corporation salary range for this position . click apply for full job details