Signature Flight Support Corporation
Manhattan, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Wilsall, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Ringling, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Three Forks, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Belgrade, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Manhattan, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Wilsall, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Ringling, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Belgrade, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Three Forks, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Description Position at mello Home Services Position Summary: Responsible for serving as the primary point of contact for the mellohome ("mh") network ecosystem including consumers, real estate agents, real estate brokers, and loanDepot loan officers. Responsible for monitoring the engagement between all mh parties from the real estate referral process to the final close of escrow, providing feedback as needed, remediating issues and following-up with any outstanding items to help ensure a great consumer experience in shopping for a home. Tracks and notes all communication and interactions with parties. This position ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. Responsibilities: Plays a Relationship Manager role, becoming the primary communication hub between all the mh participants (consumers, in-network estate agents/brokers, loanDepot loan officers). Acts as the initial point of contact for any questions, concerns or to explain the home buying or selling process between the parties. Reminds and enforces in-network SLAs as agreed-upon by real estate agents and brokers. Gathers any additional agent or broker information that may assist in home buying or selling process (via the agent/broker application). Identifies, assesses, and remediates any issues among all parties. Leads are subject to reassignment at a manager's discretion where issues are not remediated. Responsible for "lead nurturing from initial contact to buying/selling through the close of escrow" by receiving qualified purchase and/or selling leads ("consumers") from loanDepot loan officers and/or other mellohome lead sources, introducing themselves to the consumer to nurture the buying and/or selling process through the close of escrow. Establishes themselves as the single point of contact throughout the mh experience, with introductions to other associates as needed. Consumers may be reassigned to another Concierge Specialist at a manager's discretion. Identifies the best in-network real estate agents fit for the respective consumer. In the case where an in-network real estate agent cannot be identified, works with the loan officer or Concierge Support and Client Services to identify an alternate. Initiates contact with in-network real estate agents to send the consumer leads. Provides the introduction between the consumer and the in-network agent as needed. Communicates with both the consumer and the in-network agent to gauge participation and satisfaction throughout the process. Re-routes consumers to other in-network agents or provides out-of-network agent solutions as necessary Responsible for all transaction milestones by tracking initial handoff from Concierge Support; tracking the updating of home search statuses (still searching, no longer interested, purchase contract accepted, etc.), and working with both the consumer and the in-network agent to drive the buying and/or selling process and facilitate the close of escrow to meet target closing dates. Gauges customer satisfaction via surveys, emails, phone calls throughout the home purchase process and provides feedback to both the in-network agents and the loan officer. Requirements: Experience in the mortgage industry is preferred. Basic math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs. Exceptional verbal, written and interpersonal communication skills. Maintains a high level of focus on minor details when describing mh processes to external partners; ability to document notes in a formalized structure Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook. Bachelors Degree preferred, or minimum of one (1)+ years equivalent work experience Why work for : Competitive compensation package based on experience & work history. Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. Work with other passionate, purposeful, and customer-centric people. Comprehensive benefits package including Medical/Dental/Vision. Wellness program to support both mental and physical health. About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package. The base pay for this role is $17/hr for CA applicants and $14.42 for MI applicants. Additionally, this role works a hybrid schedule. Mon-Thursday is onsite in the office, Friday is work from home. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
May 25, 2024
Full time
Description Position at mello Home Services Position Summary: Responsible for serving as the primary point of contact for the mellohome ("mh") network ecosystem including consumers, real estate agents, real estate brokers, and loanDepot loan officers. Responsible for monitoring the engagement between all mh parties from the real estate referral process to the final close of escrow, providing feedback as needed, remediating issues and following-up with any outstanding items to help ensure a great consumer experience in shopping for a home. Tracks and notes all communication and interactions with parties. This position ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. Responsibilities: Plays a Relationship Manager role, becoming the primary communication hub between all the mh participants (consumers, in-network estate agents/brokers, loanDepot loan officers). Acts as the initial point of contact for any questions, concerns or to explain the home buying or selling process between the parties. Reminds and enforces in-network SLAs as agreed-upon by real estate agents and brokers. Gathers any additional agent or broker information that may assist in home buying or selling process (via the agent/broker application). Identifies, assesses, and remediates any issues among all parties. Leads are subject to reassignment at a manager's discretion where issues are not remediated. Responsible for "lead nurturing from initial contact to buying/selling through the close of escrow" by receiving qualified purchase and/or selling leads ("consumers") from loanDepot loan officers and/or other mellohome lead sources, introducing themselves to the consumer to nurture the buying and/or selling process through the close of escrow. Establishes themselves as the single point of contact throughout the mh experience, with introductions to other associates as needed. Consumers may be reassigned to another Concierge Specialist at a manager's discretion. Identifies the best in-network real estate agents fit for the respective consumer. In the case where an in-network real estate agent cannot be identified, works with the loan officer or Concierge Support and Client Services to identify an alternate. Initiates contact with in-network real estate agents to send the consumer leads. Provides the introduction between the consumer and the in-network agent as needed. Communicates with both the consumer and the in-network agent to gauge participation and satisfaction throughout the process. Re-routes consumers to other in-network agents or provides out-of-network agent solutions as necessary Responsible for all transaction milestones by tracking initial handoff from Concierge Support; tracking the updating of home search statuses (still searching, no longer interested, purchase contract accepted, etc.), and working with both the consumer and the in-network agent to drive the buying and/or selling process and facilitate the close of escrow to meet target closing dates. Gauges customer satisfaction via surveys, emails, phone calls throughout the home purchase process and provides feedback to both the in-network agents and the loan officer. Requirements: Experience in the mortgage industry is preferred. Basic math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs. Exceptional verbal, written and interpersonal communication skills. Maintains a high level of focus on minor details when describing mh processes to external partners; ability to document notes in a formalized structure Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook. Bachelors Degree preferred, or minimum of one (1)+ years equivalent work experience Why work for : Competitive compensation package based on experience & work history. Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. Work with other passionate, purposeful, and customer-centric people. Comprehensive benefits package including Medical/Dental/Vision. Wellness program to support both mental and physical health. About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package. The base pay for this role is $17/hr for CA applicants and $14.42 for MI applicants. Additionally, this role works a hybrid schedule. Mon-Thursday is onsite in the office, Friday is work from home. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot. Four Seasons Hotels & Resorts Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you." Four Seasons Atlanta Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However, you spend the day, make sure to end your night with dinner and drinks at Bar Margot. The Opportunity: Four Seasons Hotel Atlanta is seeking a Concierge to join our talented pre-opening team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company! Responsibilities Include (but are not limited to): Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves packages, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of vehicles. Manages and provides access to the building(s) and units with all vendor/contractor providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor. Controls entry doors and elevator/lift access. Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) that have been made Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over Complies with all Four Seasons' guidelines, policies and procedures Is knowledgeable about all Rules & Regulations Assists other team members, including Management, Public Area Assistants and Attendants, with responsibilities and duties in their absence or due to heavy volume periods Works closely with the Hotel to ensure smooth handling of deliveries, reservations and special requests Helps ensure that the Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times Perform other tasks or projects as assigned by the Management team Relieve other roles for meal periods and in case of emergency Preferred Qualifications and Skills: Previous experience preferred especially in a luxury environment Excellent communication skills. Reading, writing, and oral proficiency in the English language; an additional language an asset Good computer skill with an ability to use a variety of software Strong attention to detail and problem-solving skills Knowledge of the local Atlanta area preferred What to Expect Dynamic Employee Culture where you are encouraged to be your true self! Inclusive and diverse employee engagement events all year-round Competitive wages Exclusive discount and travel programs with Four Seasons Hotels and Resorts Complementary Uniforms and uniform care Complimentary Employee Meals Comprehensive learning and development programs to help you master your craft. And so much more! Visa Requirements Authorization to work in the United States is required for this role. FOUR SEASONS HOTELS & RESORTS Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recogni ith us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Learn more about what it is like to work at Four Seasons, visit us: zing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
May 25, 2024
Full time
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot. Four Seasons Hotels & Resorts Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you." Four Seasons Atlanta Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However, you spend the day, make sure to end your night with dinner and drinks at Bar Margot. The Opportunity: Four Seasons Hotel Atlanta is seeking a Concierge to join our talented pre-opening team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company! Responsibilities Include (but are not limited to): Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves packages, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of vehicles. Manages and provides access to the building(s) and units with all vendor/contractor providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor. Controls entry doors and elevator/lift access. Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) that have been made Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over Complies with all Four Seasons' guidelines, policies and procedures Is knowledgeable about all Rules & Regulations Assists other team members, including Management, Public Area Assistants and Attendants, with responsibilities and duties in their absence or due to heavy volume periods Works closely with the Hotel to ensure smooth handling of deliveries, reservations and special requests Helps ensure that the Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times Perform other tasks or projects as assigned by the Management team Relieve other roles for meal periods and in case of emergency Preferred Qualifications and Skills: Previous experience preferred especially in a luxury environment Excellent communication skills. Reading, writing, and oral proficiency in the English language; an additional language an asset Good computer skill with an ability to use a variety of software Strong attention to detail and problem-solving skills Knowledge of the local Atlanta area preferred What to Expect Dynamic Employee Culture where you are encouraged to be your true self! Inclusive and diverse employee engagement events all year-round Competitive wages Exclusive discount and travel programs with Four Seasons Hotels and Resorts Complementary Uniforms and uniform care Complimentary Employee Meals Comprehensive learning and development programs to help you master your craft. And so much more! Visa Requirements Authorization to work in the United States is required for this role. FOUR SEASONS HOTELS & RESORTS Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recogni ith us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Learn more about what it is like to work at Four Seasons, visit us: zing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Position Summary: Responsible for serving as the primary point of contact for the mellohome ("mh") network ecosystem including consumers, real estate agents, real estate brokers, and loanDepot loan officers. Responsible for monitoring the engagement between all mh parties from the real estate referral process to the final close of escrow, providing feedback as needed, remediating issues and following-up with any outstanding items to help ensure a great consumer experience in shopping for a home. Tracks and notes all communication and interactions with parties. This position ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. Responsibilities: Plays a Relationship Manager role, becoming the primary communication hub between all the mh participants (consumers, in-network estate agents/brokers, loanDepot loan officers). Acts as the initial point of contact for any questions, concerns or to explain the home buying or selling process between the parties. Reminds and enforces in-network SLAs as agreed-upon by real estate agents and brokers. Gathers any additional agent or broker information that may assist in home buying or selling process (via the agent/broker application). Identifies, assesses, and remediates any issues among all parties. Leads are subject to reassignment at a manager's discretion where issues are not remediated. Responsible for "lead nurturing from initial contact to buying/selling through the close of escrow" by receiving qualified purchase and/or selling leads ("consumers") from loanDepot loan officers and/or other mellohome lead sources, introducing themselves to the consumer to nurture the buying and/or selling process through the close of escrow. Establishes themselves as the single point of contact throughout the mh experience, with introductions to other associates as needed. Consumers may be reassigned to another Concierge Specialist at a manager's discretion. Identifies the best in-network real estate agents fit for the respective consumer. In the case where an in-network real estate agent cannot be identified, works with the loan officer or Concierge Support and Client Services to identify an alternate. Initiates contact with in-network real estate agents to send the consumer leads. Provides the introduction between the consumer and the in-network agent as needed. Communicates with both the consumer and the in-network agent to gauge participation and satisfaction throughout the process. Re-routes consumers to other in-network agents or provides out-of-network agent solutions as necessary Responsible for all transaction milestones by tracking initial handoff from Concierge Support; tracking the updating of home search statuses (still searching, no longer interested, purchase contract accepted, etc.), and working with both the consumer and the in-network agent to drive the buying and/or selling process and facilitate the close of escrow to meet target closing dates. Gauges customer satisfaction via surveys, emails, phone calls throughout the home purchase process and provides feedback to both the in-network agents and the loan officer. Requirements: Experience in the mortgage industry is preferred. Basic math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs. Exceptional verbal, written and interpersonal communication skills. Maintains a high level of focus on minor details when describing mh processes to external partners; ability to document notes in a formalized structure Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook. Bachelors Degree preferred, or minimum of one (1)+ years equivalent work experience Why work for : Competitive compensation package based on experience & work history. Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. Work with other passionate, purposeful, and customer-centric people. Comprehensive benefits package including Medical/Dental/Vision. Wellness program to support both mental and physical health. About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package. The base pay for this role is $17/hr for CA applicants and $14.42 for MI applicants. Additionally, this role works a hybrid schedule. Mon-Thursday is onsite in the office, Friday is work from home. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
May 25, 2024
Full time
Position Summary: Responsible for serving as the primary point of contact for the mellohome ("mh") network ecosystem including consumers, real estate agents, real estate brokers, and loanDepot loan officers. Responsible for monitoring the engagement between all mh parties from the real estate referral process to the final close of escrow, providing feedback as needed, remediating issues and following-up with any outstanding items to help ensure a great consumer experience in shopping for a home. Tracks and notes all communication and interactions with parties. This position ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. Responsibilities: Plays a Relationship Manager role, becoming the primary communication hub between all the mh participants (consumers, in-network estate agents/brokers, loanDepot loan officers). Acts as the initial point of contact for any questions, concerns or to explain the home buying or selling process between the parties. Reminds and enforces in-network SLAs as agreed-upon by real estate agents and brokers. Gathers any additional agent or broker information that may assist in home buying or selling process (via the agent/broker application). Identifies, assesses, and remediates any issues among all parties. Leads are subject to reassignment at a manager's discretion where issues are not remediated. Responsible for "lead nurturing from initial contact to buying/selling through the close of escrow" by receiving qualified purchase and/or selling leads ("consumers") from loanDepot loan officers and/or other mellohome lead sources, introducing themselves to the consumer to nurture the buying and/or selling process through the close of escrow. Establishes themselves as the single point of contact throughout the mh experience, with introductions to other associates as needed. Consumers may be reassigned to another Concierge Specialist at a manager's discretion. Identifies the best in-network real estate agents fit for the respective consumer. In the case where an in-network real estate agent cannot be identified, works with the loan officer or Concierge Support and Client Services to identify an alternate. Initiates contact with in-network real estate agents to send the consumer leads. Provides the introduction between the consumer and the in-network agent as needed. Communicates with both the consumer and the in-network agent to gauge participation and satisfaction throughout the process. Re-routes consumers to other in-network agents or provides out-of-network agent solutions as necessary Responsible for all transaction milestones by tracking initial handoff from Concierge Support; tracking the updating of home search statuses (still searching, no longer interested, purchase contract accepted, etc.), and working with both the consumer and the in-network agent to drive the buying and/or selling process and facilitate the close of escrow to meet target closing dates. Gauges customer satisfaction via surveys, emails, phone calls throughout the home purchase process and provides feedback to both the in-network agents and the loan officer. Requirements: Experience in the mortgage industry is preferred. Basic math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs. Exceptional verbal, written and interpersonal communication skills. Maintains a high level of focus on minor details when describing mh processes to external partners; ability to document notes in a formalized structure Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook. Bachelors Degree preferred, or minimum of one (1)+ years equivalent work experience Why work for : Competitive compensation package based on experience & work history. Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. Work with other passionate, purposeful, and customer-centric people. Comprehensive benefits package including Medical/Dental/Vision. Wellness program to support both mental and physical health. About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package. The base pay for this role is $17/hr for CA applicants and $14.42 for MI applicants. Additionally, this role works a hybrid schedule. Mon-Thursday is onsite in the office, Friday is work from home. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Position Summary: Responsible for serving as the primary point of contact for the mellohome ("mh") network ecosystem including consumers, real estate agents, real estate brokers, and loanDepot loan officers. Responsible for monitoring the engagement between all mh parties from the real estate referral process to the final close of escrow, providing feedback as needed, remediating issues and following-up with any outstanding items to help ensure a great consumer experience in shopping for a home. Tracks and notes all communication and interactions with parties. This position ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. Responsibilities: Plays a Relationship Manager role, becoming the primary communication hub between all the mh participants (consumers, in-network estate agents/brokers, loanDepot loan officers). Acts as the initial point of contact for any questions, concerns or to explain the home buying or selling process between the parties. Reminds and enforces in-network SLAs as agreed-upon by real estate agents and brokers. Gathers any additional agent or broker information that may assist in home buying or selling process (via the agent/broker application). Identifies, assesses, and remediates any issues among all parties. Leads are subject to reassignment at a manager's discretion where issues are not remediated. Responsible for "lead nurturing from initial contact to buying/selling through the close of escrow" by receiving qualified purchase and/or selling leads ("consumers") from loanDepot loan officers and/or other mellohome lead sources, introducing themselves to the consumer to nurture the buying and/or selling process through the close of escrow. Establishes themselves as the single point of contact throughout the mh experience, with introductions to other associates as needed. Consumers may be reassigned to another Concierge Specialist at a manager's discretion. Identifies the best in-network real estate agents fit for the respective consumer. In the case where an in-network real estate agent cannot be identified, works with the loan officer or Concierge Support and Client Services to identify an alternate. Initiates contact with in-network real estate agents to send the consumer leads. Provides the introduction between the consumer and the in-network agent as needed. Communicates with both the consumer and the in-network agent to gauge participation and satisfaction throughout the process. Re-routes consumers to other in-network agents or provides out-of-network agent solutions as necessary Responsible for all transaction milestones by tracking initial handoff from Concierge Support; tracking the updating of home search statuses (still searching, no longer interested, purchase contract accepted, etc.), and working with both the consumer and the in-network agent to drive the buying and/or selling process and facilitate the close of escrow to meet target closing dates. Gauges customer satisfaction via surveys, emails, phone calls throughout the home purchase process and provides feedback to both the in-network agents and the loan officer. Requirements: Experience in the mortgage industry is preferred. Basic math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs. Exceptional verbal, written and interpersonal communication skills. Maintains a high level of focus on minor details when describing mh processes to external partners; ability to document notes in a formalized structure Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook. Bachelors Degree preferred, or minimum of one (1)+ years equivalent work experience Why work for : Competitive compensation package based on experience & work history. Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. Work with other passionate, purposeful, and customer-centric people. Comprehensive benefits package including Medical/Dental/Vision. Wellness program to support both mental and physical health. About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package. The base pay for this role is $17/hr for CA applicants and $14.42 for MI applicants. Additionally, this role works a hybrid schedule. Mon-Thursday is onsite in the office, Friday is work from home. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
May 25, 2024
Full time
Position Summary: Responsible for serving as the primary point of contact for the mellohome ("mh") network ecosystem including consumers, real estate agents, real estate brokers, and loanDepot loan officers. Responsible for monitoring the engagement between all mh parties from the real estate referral process to the final close of escrow, providing feedback as needed, remediating issues and following-up with any outstanding items to help ensure a great consumer experience in shopping for a home. Tracks and notes all communication and interactions with parties. This position ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. Responsibilities: Plays a Relationship Manager role, becoming the primary communication hub between all the mh participants (consumers, in-network estate agents/brokers, loanDepot loan officers). Acts as the initial point of contact for any questions, concerns or to explain the home buying or selling process between the parties. Reminds and enforces in-network SLAs as agreed-upon by real estate agents and brokers. Gathers any additional agent or broker information that may assist in home buying or selling process (via the agent/broker application). Identifies, assesses, and remediates any issues among all parties. Leads are subject to reassignment at a manager's discretion where issues are not remediated. Responsible for "lead nurturing from initial contact to buying/selling through the close of escrow" by receiving qualified purchase and/or selling leads ("consumers") from loanDepot loan officers and/or other mellohome lead sources, introducing themselves to the consumer to nurture the buying and/or selling process through the close of escrow. Establishes themselves as the single point of contact throughout the mh experience, with introductions to other associates as needed. Consumers may be reassigned to another Concierge Specialist at a manager's discretion. Identifies the best in-network real estate agents fit for the respective consumer. In the case where an in-network real estate agent cannot be identified, works with the loan officer or Concierge Support and Client Services to identify an alternate. Initiates contact with in-network real estate agents to send the consumer leads. Provides the introduction between the consumer and the in-network agent as needed. Communicates with both the consumer and the in-network agent to gauge participation and satisfaction throughout the process. Re-routes consumers to other in-network agents or provides out-of-network agent solutions as necessary Responsible for all transaction milestones by tracking initial handoff from Concierge Support; tracking the updating of home search statuses (still searching, no longer interested, purchase contract accepted, etc.), and working with both the consumer and the in-network agent to drive the buying and/or selling process and facilitate the close of escrow to meet target closing dates. Gauges customer satisfaction via surveys, emails, phone calls throughout the home purchase process and provides feedback to both the in-network agents and the loan officer. Requirements: Experience in the mortgage industry is preferred. Basic math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs. Exceptional verbal, written and interpersonal communication skills. Maintains a high level of focus on minor details when describing mh processes to external partners; ability to document notes in a formalized structure Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook. Bachelors Degree preferred, or minimum of one (1)+ years equivalent work experience Why work for : Competitive compensation package based on experience & work history. Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. Work with other passionate, purposeful, and customer-centric people. Comprehensive benefits package including Medical/Dental/Vision. Wellness program to support both mental and physical health. About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package. The base pay for this role is $17/hr for CA applicants and $14.42 for MI applicants. Additionally, this role works a hybrid schedule. Mon-Thursday is onsite in the office, Friday is work from home. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
May 25, 2024
Full time
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Are you a healthcare professional seeking a rewarding career with ample opportunities for growth and development? If you're dedicated to providing exceptional patient care and seeking a role with competitive benefits and abundant room for advancement, we encourage you to consider this exciting opportunity today! UPMC Hamot is currently seeking a compassionate and dynamic individual to join our team as a Patient & Family Concierge in our bustling Emergency Department. If you thrive in a fast-paced environment and are committed to supporting patients and their families during critical moments, we invite you to explore this position further. _Title and starting pay rate of this position may vary based on years of experience._ The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: + Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. + Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. + Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. + Issues courtesy parking discounts and free passes when appropriate. + Issues patient scooters to patients and visitors as needed. + Assists with parking cashier functions and validates patient parking. + Establishes tracking of patient belongings upon admission. + Environmental Services: + Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. + Replenishes supplies as needed. + Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. + Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: + Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. + Maintains food safety and quality by applying HACCP principles throughout service. + Adheres to department procedures regarding the operation of all food service equipment. + Performs sanitation in accordance with departmental procedures and health department guidelines. + Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. + Delivers other nourishments to patients upon request. + Follows all safety and sanitation regulations. + Transportation Services: + Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. + Performs inspections and disinfecting procedures on transportation equipment utilized by the department. + Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. + Reports the status of transportation activities and abnormal activities to a supervisor. + Enters requests for equipment repairs into the online portal as maintenance issues are identified. + Inspects and disinfects transportation equipment. + Supply & Equipment Management: + Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. + Organizes supply room. + Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. + Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. + Maintains refrigerator and temperature logs and checks all expiration dates on supplies. + Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. + Monitors supply inventory and expiration date in collaboration with supply chain management. + Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. + Administrative Support: + Completes department administrative functions. + Coordinates patient tests and procedures, scheduling patient transports, and completing errands. + Responds to telephone calls, providing courteous service to all internal and external callers. + Orders and maintains CyraCom equipment. Prints report sheets. + Assign Responder 5 and phones. Build and maintains patient charts. + Files papers to patient chart. Manages auto-print reports, including OR schedule. + Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. + Enters and communicates physician orders timely and accurately. + Places work order or otherwise contacts Biotronics for malfunctioning equipment. + Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. + Orders parking passes and cashier functions on demand. + Requests transport in teletracking, prints ticket to ride. + Records transportation data. + Checks crash carts including fire equipment and defibrillators as appropriate. + Distributes patient and unit mail. + Performs unit audits as directed. Initiates quiet time or monitors noise levels. + General: + Answers unit phones and transfers to appropriate staff + Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs + Rounds hourly to ensure all areas of responsibility are met satisfactorily. + Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed + Depending upon unit, may maintain resources like pamphlets, department contacts, etc. + Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. + Access to medications is limited to the distribution of the medication to the nurse. + Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. + Performs in accordance with all other system-wide competencies/behaviors. + Performs other duties as assigned. If you would like to discuss this opportunity and more with a Recruiter for Hamot Nursing and Nursing Support, you can schedule an appointment to meet with us during our virtual office hours! We are available Mondays and Wednesdays 8AM-10AM, 12PM-2PM, 5PM-7PM. We are also available every first Saturday of the month by request, please email to request Saturdays. Please click this link to schedule an appointment: Hamot Recruiter Office Hours Scheduling () + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times + High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. + 6 months of experience as a Patient & Family Concierge or equivalent + Demonstrated competency in all responsibilities of Patient & Family Concierge role + Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance + Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges + Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
May 23, 2024
Full time
Are you a healthcare professional seeking a rewarding career with ample opportunities for growth and development? If you're dedicated to providing exceptional patient care and seeking a role with competitive benefits and abundant room for advancement, we encourage you to consider this exciting opportunity today! UPMC Hamot is currently seeking a compassionate and dynamic individual to join our team as a Patient & Family Concierge in our bustling Emergency Department. If you thrive in a fast-paced environment and are committed to supporting patients and their families during critical moments, we invite you to explore this position further. _Title and starting pay rate of this position may vary based on years of experience._ The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: + Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. + Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. + Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. + Issues courtesy parking discounts and free passes when appropriate. + Issues patient scooters to patients and visitors as needed. + Assists with parking cashier functions and validates patient parking. + Establishes tracking of patient belongings upon admission. + Environmental Services: + Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. + Replenishes supplies as needed. + Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. + Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: + Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. + Maintains food safety and quality by applying HACCP principles throughout service. + Adheres to department procedures regarding the operation of all food service equipment. + Performs sanitation in accordance with departmental procedures and health department guidelines. + Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. + Delivers other nourishments to patients upon request. + Follows all safety and sanitation regulations. + Transportation Services: + Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. + Performs inspections and disinfecting procedures on transportation equipment utilized by the department. + Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. + Reports the status of transportation activities and abnormal activities to a supervisor. + Enters requests for equipment repairs into the online portal as maintenance issues are identified. + Inspects and disinfects transportation equipment. + Supply & Equipment Management: + Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. + Organizes supply room. + Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. + Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. + Maintains refrigerator and temperature logs and checks all expiration dates on supplies. + Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. + Monitors supply inventory and expiration date in collaboration with supply chain management. + Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. + Administrative Support: + Completes department administrative functions. + Coordinates patient tests and procedures, scheduling patient transports, and completing errands. + Responds to telephone calls, providing courteous service to all internal and external callers. + Orders and maintains CyraCom equipment. Prints report sheets. + Assign Responder 5 and phones. Build and maintains patient charts. + Files papers to patient chart. Manages auto-print reports, including OR schedule. + Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. + Enters and communicates physician orders timely and accurately. + Places work order or otherwise contacts Biotronics for malfunctioning equipment. + Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. + Orders parking passes and cashier functions on demand. + Requests transport in teletracking, prints ticket to ride. + Records transportation data. + Checks crash carts including fire equipment and defibrillators as appropriate. + Distributes patient and unit mail. + Performs unit audits as directed. Initiates quiet time or monitors noise levels. + General: + Answers unit phones and transfers to appropriate staff + Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs + Rounds hourly to ensure all areas of responsibility are met satisfactorily. + Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed + Depending upon unit, may maintain resources like pamphlets, department contacts, etc. + Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. + Access to medications is limited to the distribution of the medication to the nurse. + Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. + Performs in accordance with all other system-wide competencies/behaviors. + Performs other duties as assigned. If you would like to discuss this opportunity and more with a Recruiter for Hamot Nursing and Nursing Support, you can schedule an appointment to meet with us during our virtual office hours! We are available Mondays and Wednesdays 8AM-10AM, 12PM-2PM, 5PM-7PM. We are also available every first Saturday of the month by request, please email to request Saturdays. Please click this link to schedule an appointment: Hamot Recruiter Office Hours Scheduling () + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times + High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. + 6 months of experience as a Patient & Family Concierge or equivalent + Demonstrated competency in all responsibilities of Patient & Family Concierge role + Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance + Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges + Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
University of Pittsburgh Medical Center
Erie, Pennsylvania
Are you a healthcare professional seeking a rewarding career with ample opportunities for growth and development? If you're dedicated to providing exceptional patient care and seeking a role with competitive benefits and abundant room for advancement, we encourage you to consider this exciting opportunity today! UPMC Hamot is currently seeking a compassionate and dynamic individual to join our team as a Patient & Family Concierge in our bustling Emergency Department. If you thrive in a fast-paced environment and are committed to supporting patients and their families during critical moments, we invite you to explore this position further. Title and starting pay rate of this position may vary based on years of experience. The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. If you would like to discuss this opportunity and more with a Recruiter for Hamot Nursing and Nursing Support, you can schedule an appointment to meet with us during our virtual office hours! We are available Mondays and Wednesdays 8AM-10AM, 12PM-2PM, 5PM-7PM. We are also available every first Saturday of the month by request, please email to request Saturdays. Please click this link to schedule an appointment: Hamot Recruiter Office Hours Scheduling Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. 6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
May 22, 2024
Full time
Are you a healthcare professional seeking a rewarding career with ample opportunities for growth and development? If you're dedicated to providing exceptional patient care and seeking a role with competitive benefits and abundant room for advancement, we encourage you to consider this exciting opportunity today! UPMC Hamot is currently seeking a compassionate and dynamic individual to join our team as a Patient & Family Concierge in our bustling Emergency Department. If you thrive in a fast-paced environment and are committed to supporting patients and their families during critical moments, we invite you to explore this position further. Title and starting pay rate of this position may vary based on years of experience. The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation in accordance with departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge, order unit supplies (office supplies, etc.), MD consults. Administrative Support: Completes department administrative functions. Coordinates patient tests and procedures, scheduling patient transports, and completing errands. Responds to telephone calls, providing courteous service to all internal and external callers. Orders and maintains CyraCom equipment. Prints report sheets. Assign Responder 5 and phones. Build and maintains patient charts. Files papers to patient chart. Manages auto-print reports, including OR schedule. Updates Bedboards per unit standards and communicates changes to appropriate staff as needed. Enters and communicates physician orders timely and accurately. Places work order or otherwise contacts Biotronics for malfunctioning equipment. Prints chart copy upon request. Completes patient admissions, discharges, and transfers through electronic health record. Orders parking passes and cashier functions on demand. Requests transport in teletracking, prints ticket to ride. Records transportation data. Checks crash carts including fire equipment and defibrillators as appropriate. Distributes patient and unit mail. Performs unit audits as directed. Initiates quiet time or monitors noise levels. General: Answers unit phones and transfers to appropriate staff Responds to call lights under Nursing Assistant/PCT direction Interacts and socializes with patients and assesses patient needs Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed Depending upon unit, may maintain resources like pamphlets, department contacts, etc. Depending upon unit, may complete DOH POC audits, hand hygiene audits, TJC environment tracers, and updating both patient & non-patient facing department bulletin boards. Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Access to medications is limited to the distribution of the medication to the nurse. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Performs in accordance with all other system-wide competencies/behaviors. Performs other duties as assigned. If you would like to discuss this opportunity and more with a Recruiter for Hamot Nursing and Nursing Support, you can schedule an appointment to meet with us during our virtual office hours! We are available Mondays and Wednesdays 8AM-10AM, 12PM-2PM, 5PM-7PM. We are also available every first Saturday of the month by request, please email to request Saturdays. Please click this link to schedule an appointment: Hamot Recruiter Office Hours Scheduling Qualifications: Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. 6 months of experience as a Patient & Family Concierge or equivalent Demonstrated competency in all responsibilities of Patient & Family Concierge role Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran
. Position Summary The Pool Concierge delivers the highest quality customer service to all members and guests accessing the outdoor pool through professional greetings, account maintenance, and knowledge of Life Time products and services. They will proactively meet the needs of members and accurately answer questions. Job Duties and Responsibilities Greets and admits members and guests into the outdoor pool, and validates member and guest access to pool through Pool Memberships and Guest Passports Completes various Pool Deck duties such as providing wristbands for Junior members and guests, handing out towels, and basic upkeep of space around you Position Requirements High School Graduate or Equivalent CPR and First Aid Certified Minimum of 6 months customer service experience Ability to stand for minimum of 4 hours at a time Excellent verbal and written communication skills Ability to proficiently use a computer and tablet Ability to work outside in the summer months for a minimum of 4 hours at a time Preferred Requirements Minimum of 6 months reception experience Lifeguard Certifications (within 60 days of hire) Pay This is an hourly position with wages starting at $15.00 and pays up to $18.75, based on experience and qualifications. Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
May 16, 2024
Full time
. Position Summary The Pool Concierge delivers the highest quality customer service to all members and guests accessing the outdoor pool through professional greetings, account maintenance, and knowledge of Life Time products and services. They will proactively meet the needs of members and accurately answer questions. Job Duties and Responsibilities Greets and admits members and guests into the outdoor pool, and validates member and guest access to pool through Pool Memberships and Guest Passports Completes various Pool Deck duties such as providing wristbands for Junior members and guests, handing out towels, and basic upkeep of space around you Position Requirements High School Graduate or Equivalent CPR and First Aid Certified Minimum of 6 months customer service experience Ability to stand for minimum of 4 hours at a time Excellent verbal and written communication skills Ability to proficiently use a computer and tablet Ability to work outside in the summer months for a minimum of 4 hours at a time Preferred Requirements Minimum of 6 months reception experience Lifeguard Certifications (within 60 days of hire) Pay This is an hourly position with wages starting at $15.00 and pays up to $18.75, based on experience and qualifications. Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
. Position Summary The Pool Concierge delivers the highest quality customer service to all members and guests accessing the outdoor pool through professional greetings, account maintenance, and knowledge of Life Time products and services. They will proactively meet the needs of members and accurately answer questions. Job Duties and Responsibilities Greets and admits members and guests into the outdoor pool, and validates member and guest access to pool through Pool Memberships and Guest Passports Completes various Pool Deck duties such as providing wristbands for Junior members and guests, handing out towels, and basic upkeep of space around you Position Requirements High School Graduate or Equivalent CPR and First Aid Certified Minimum of 6 months customer service experience Ability to stand for minimum of 4 hours at a time Excellent verbal and written communication skills Ability to proficiently use a computer and tablet Ability to work outside in the summer months for a minimum of 4 hours at a time Preferred Requirements Minimum of 6 months reception experience Lifeguard Certifications (within 60 days of hire) Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
May 15, 2024
Full time
. Position Summary The Pool Concierge delivers the highest quality customer service to all members and guests accessing the outdoor pool through professional greetings, account maintenance, and knowledge of Life Time products and services. They will proactively meet the needs of members and accurately answer questions. Job Duties and Responsibilities Greets and admits members and guests into the outdoor pool, and validates member and guest access to pool through Pool Memberships and Guest Passports Completes various Pool Deck duties such as providing wristbands for Junior members and guests, handing out towels, and basic upkeep of space around you Position Requirements High School Graduate or Equivalent CPR and First Aid Certified Minimum of 6 months customer service experience Ability to stand for minimum of 4 hours at a time Excellent verbal and written communication skills Ability to proficiently use a computer and tablet Ability to work outside in the summer months for a minimum of 4 hours at a time Preferred Requirements Minimum of 6 months reception experience Lifeguard Certifications (within 60 days of hire) Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. _The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr._ The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: + Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. + Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. + Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. + Issues courtesy parking discounts and free passes when appropriate. + Issues patient scooters to patients and visitors as needed. + Assists with parking cashier functions and validates patient parking. + Establishes tracking of patient belongings upon admission. + Environmental Services: + Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. + Replenishes supplies as needed. + Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. + Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: + Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. + Maintains food safety and quality by applying HACCP principles throughout service. + Adheres to department procedures regarding the operation of all food service equipment. + Performs sanitation in accordance with departmental procedures and health department guidelines. + Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. + Delivers other nourishments to patients upon request. + Follows all safety and sanitation regulations. + Transportation Services: + Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. + Performs inspections and disinfecting procedures on transportation equipment utilized by the department. + Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. + Reports the status of transportation activities and abnormal activities to a supervisor. + Enters requests for equipment repairs into the online portal as maintenance issues are identified. + Inspects and disinfects transportation equipment. + Supply & Equipment Management: + Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. + Organizes supply room. + Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. + Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. + Maintains refrigerator and temperature logs and checks all expiration dates on supplies. + Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. + Monitors supply inventory and expiration date in collaboration with supply chain management. + Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. + General: + Answers unit phones and transfers to appropriate staff. + Responds to call lights under Nursing Assistant/PCT direction. + Interacts and socializes with patients and assesses patient needs. + Rounds hourly to ensure all areas of responsibility are met satisfactorily. + Prints and distributes daily plans of care. + Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. + Depending upon unit, may maintain resources like pamphlets, department contacts, etc. + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. + Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. + Access to medications is limited to the distribution of the medication to the nurse. + Performs in accordance with all other system-wide competencies/behaviors. + Performs other duties as assigned. + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. + High School diploma + OR active High School/GED program enrollment + OR one year of previous job experience required in lieu of HS Diploma/GED. + Previous experience in health care or customer service is a plus, but not required. + Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
May 11, 2024
Full time
Are you someone who enjoys helping others and interested in starting a career in the hospital setting? As a Patient & Family Concierge, you will work alongside our Patient Care Technicians and Professional Staff Nurses to help create a better experience for both patients and family members entering and exiting the hospital. The Patient & Family Concierge will be assigned both bedside, stocking, and administrative tasks. UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal Intensive Care Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. _The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $17.38/hr._ The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: + Destination Coordination: + Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. + Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. + Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. + Issues courtesy parking discounts and free passes when appropriate. + Issues patient scooters to patients and visitors as needed. + Assists with parking cashier functions and validates patient parking. + Establishes tracking of patient belongings upon admission. + Environmental Services: + Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. + Replenishes supplies as needed. + Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. + Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. + Dietary Services: + Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. + Maintains food safety and quality by applying HACCP principles throughout service. + Adheres to department procedures regarding the operation of all food service equipment. + Performs sanitation in accordance with departmental procedures and health department guidelines. + Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. + Delivers other nourishments to patients upon request. + Follows all safety and sanitation regulations. + Transportation Services: + Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. + Performs inspections and disinfecting procedures on transportation equipment utilized by the department. + Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. + Reports the status of transportation activities and abnormal activities to a supervisor. + Enters requests for equipment repairs into the online portal as maintenance issues are identified. + Inspects and disinfects transportation equipment. + Supply & Equipment Management: + Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities. + Organizes supply room. + Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas safely, timely, and accurately. + Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. + Maintains refrigerator and temperature logs and checks all expiration dates on supplies. + Inventories pumps (SCDs, IV, etc.) in patient rooms and removes if not needed. + Monitors supply inventory and expiration date in collaboration with supply chain management. + Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge. + General: + Answers unit phones and transfers to appropriate staff. + Responds to call lights under Nursing Assistant/PCT direction. + Interacts and socializes with patients and assesses patient needs. + Rounds hourly to ensure all areas of responsibility are met satisfactorily. + Prints and distributes daily plans of care. + Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. + Depending upon unit, may maintain resources like pamphlets, department contacts, etc. + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. + Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. + Access to medications is limited to the distribution of the medication to the nurse. + Performs in accordance with all other system-wide competencies/behaviors. + Performs other duties as assigned. + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. + High School diploma + OR active High School/GED program enrollment + OR one year of previous job experience required in lieu of HS Diploma/GED. + Previous experience in health care or customer service is a plus, but not required. + Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran