. Job Location: Bellwood Bellwood Want to make an impact? Supervise, evaluate, and assist subordinates in their daily performance by setting goals and objectives. Provide ongoing feedback and support for a group of technicians and leads covering our operation. Adhere and aid in the development and maintenance of the Good Manufacturing Practices by assisting the departmental supervisors. Work closely with cross-functional departments to ensure compliance to regulatory, customer, third-party and Ferrara's food safety and quality requirements. Ways you will make a difference • Accountable for quality and food safety practices during operations. • Maintains holds and develops corrective actions (CAPA) by utilizing root cause analysis as necessary and monitors CAPA for effectiveness. • Manages quality assurance team by scheduling/approving timecards in Kronos, assigning tasks and providing ongoing training/mentoring. • Facilitates with production the monitoring of processes and procedures to ensure effectiveness and continuous improvement. • Initiates, track and trend NCRs/CAPAs in the pilgrim smart solve software for all deviations. • Be a part of the internal audit team and participates actively in the scheduled food safety and facility GMP audits. • Co-ordinate the pre-op, post-op and glass/brittle plastic inspections. • Acts as a communication liaison between management and quality staff to support corporate and plant-driven initiatives. • As part of the food safety team, maintains the food safety plan and updates SOPs as required. • Ensures training of associates at all levels on quality programs. • Interact with other supervisors/managers within Ferrara to share best practices. • Perform and maintain the environmental monitoring program and product testing program. • Trend the monthly KPI data for the Quality Manager and assist in preparing reports for senior leadership management. Skills that will make you successful • B.S. Degree in Food Science, Microbiology, Chemistry, or other related field preferred • Demonstrated Leadership experience • HACCP certification and GFSI audits experience such as FSSC ISO 22000 or SQF a plus • Great communication and interpersonal skills. Ferrara's success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. A privately held company, Ferrara has its global headquarters in Chicago and an operational network of more than 27 locations in North America, Brazil, and China that includes manufacturing, distribution, sales, and R&D facilities. Ferrara is a privately held Ferrero related company. Learn more at or . EQUAL OPPORTUNITY We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
May 11, 2024
Full time
. Job Location: Bellwood Bellwood Want to make an impact? Supervise, evaluate, and assist subordinates in their daily performance by setting goals and objectives. Provide ongoing feedback and support for a group of technicians and leads covering our operation. Adhere and aid in the development and maintenance of the Good Manufacturing Practices by assisting the departmental supervisors. Work closely with cross-functional departments to ensure compliance to regulatory, customer, third-party and Ferrara's food safety and quality requirements. Ways you will make a difference • Accountable for quality and food safety practices during operations. • Maintains holds and develops corrective actions (CAPA) by utilizing root cause analysis as necessary and monitors CAPA for effectiveness. • Manages quality assurance team by scheduling/approving timecards in Kronos, assigning tasks and providing ongoing training/mentoring. • Facilitates with production the monitoring of processes and procedures to ensure effectiveness and continuous improvement. • Initiates, track and trend NCRs/CAPAs in the pilgrim smart solve software for all deviations. • Be a part of the internal audit team and participates actively in the scheduled food safety and facility GMP audits. • Co-ordinate the pre-op, post-op and glass/brittle plastic inspections. • Acts as a communication liaison between management and quality staff to support corporate and plant-driven initiatives. • As part of the food safety team, maintains the food safety plan and updates SOPs as required. • Ensures training of associates at all levels on quality programs. • Interact with other supervisors/managers within Ferrara to share best practices. • Perform and maintain the environmental monitoring program and product testing program. • Trend the monthly KPI data for the Quality Manager and assist in preparing reports for senior leadership management. Skills that will make you successful • B.S. Degree in Food Science, Microbiology, Chemistry, or other related field preferred • Demonstrated Leadership experience • HACCP certification and GFSI audits experience such as FSSC ISO 22000 or SQF a plus • Great communication and interpersonal skills. Ferrara's success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. A privately held company, Ferrara has its global headquarters in Chicago and an operational network of more than 27 locations in North America, Brazil, and China that includes manufacturing, distribution, sales, and R&D facilities. Ferrara is a privately held Ferrero related company. Learn more at or . EQUAL OPPORTUNITY We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
. Job Location: Bellwood Bellwood Want to make an impact? Supervise, evaluate, and assist subordinates in their daily performance by setting goals and objectives. Provide ongoing feedback and support for a group of technicians and leads covering our operation. Adhere and aid in the development and maintenance of the Good Manufacturing Practices by assisting the departmental supervisors. Work closely with cross-functional departments to ensure compliance to regulatory, customer, third-party and Ferrara's food safety and quality requirements. Ways you will make a difference Accountable for quality and food safety practices during operations. Maintains holds and develops corrective actions (CAPA) by utilizing root cause analysis as necessary and monitors CAPA for effectiveness. Manages quality assurance team by scheduling/approving timecards in Kronos, assigning tasks and providing ongoing training/mentoring. Facilitates with production the monitoring of processes and procedures to ensure effectiveness and continuous improvement. Initiates, track and trend NCRs/CAPAs in the pilgrim smart solve software for all deviations. Be a part of the internal audit team and participates actively in the scheduled food safety and facility GMP audits. Co-ordinate the pre-op, post-op and glass/brittle plastic inspections. Acts as a communication liaison between management and quality staff to support corporate and plant-driven initiatives. As part of the food safety team, maintains the food safety plan and updates SOPs as required. Ensures training of associates at all levels on quality programs. Interact with other supervisors/managers within Ferrara to share best practices. Perform and maintain the environmental monitoring program and product testing program. Trend the monthly KPI data for the Quality Manager and assist in preparing reports for senior leadership management. Skills that will make you successful B.S. Degree in Food Science, Microbiology, Chemistry, or other related field preferred Demonstrated Leadership experience HACCP certification and GFSI audits experience such as FSSC ISO 22000 or SQF a plus Great communication and interpersonal skills Ferrara's success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. A privately held company, Ferrara has its global headquarters in Chicago and an operational network of more than 27 locations in North America, Brazil, and China that includes manufacturing, distribution, sales, and R&D facilities. Ferrara is a privately held Ferrero related company. Learn more at or EQUAL OPPORTUNITY We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
May 11, 2024
Full time
. Job Location: Bellwood Bellwood Want to make an impact? Supervise, evaluate, and assist subordinates in their daily performance by setting goals and objectives. Provide ongoing feedback and support for a group of technicians and leads covering our operation. Adhere and aid in the development and maintenance of the Good Manufacturing Practices by assisting the departmental supervisors. Work closely with cross-functional departments to ensure compliance to regulatory, customer, third-party and Ferrara's food safety and quality requirements. Ways you will make a difference Accountable for quality and food safety practices during operations. Maintains holds and develops corrective actions (CAPA) by utilizing root cause analysis as necessary and monitors CAPA for effectiveness. Manages quality assurance team by scheduling/approving timecards in Kronos, assigning tasks and providing ongoing training/mentoring. Facilitates with production the monitoring of processes and procedures to ensure effectiveness and continuous improvement. Initiates, track and trend NCRs/CAPAs in the pilgrim smart solve software for all deviations. Be a part of the internal audit team and participates actively in the scheduled food safety and facility GMP audits. Co-ordinate the pre-op, post-op and glass/brittle plastic inspections. Acts as a communication liaison between management and quality staff to support corporate and plant-driven initiatives. As part of the food safety team, maintains the food safety plan and updates SOPs as required. Ensures training of associates at all levels on quality programs. Interact with other supervisors/managers within Ferrara to share best practices. Perform and maintain the environmental monitoring program and product testing program. Trend the monthly KPI data for the Quality Manager and assist in preparing reports for senior leadership management. Skills that will make you successful B.S. Degree in Food Science, Microbiology, Chemistry, or other related field preferred Demonstrated Leadership experience HACCP certification and GFSI audits experience such as FSSC ISO 22000 or SQF a plus Great communication and interpersonal skills Ferrara's success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. A privately held company, Ferrara has its global headquarters in Chicago and an operational network of more than 27 locations in North America, Brazil, and China that includes manufacturing, distribution, sales, and R&D facilities. Ferrara is a privately held Ferrero related company. Learn more at or EQUAL OPPORTUNITY We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
Join us in creating a legacy within a brand you can stay inspired with a team that will become family! The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. As one of the most celebrated openings of 2024, be part of the legacy as a Overnight Security Supervisor! Why join the Conrad brand? The modern luxury concept empowers you to deliver: Personalized service with authenticity and passion Impactful experiences Creativity in our products and services Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. Classification: Full Time Shift: Overnight - must be available to weekdays, weekends, and holidays. Want to learn more? News Release on Conrad Orlando What will I be doing? As an Overnight Security Supervisor, you would be responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions Coordinate and lead response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property Promote safe work practices Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward Initiate preliminary investigations into incidents and write reports and ensure accuracy of necessary documentation Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner Perform duties of a Security Officer, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs
May 14, 2024
Full time
Join us in creating a legacy within a brand you can stay inspired with a team that will become family! The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. As one of the most celebrated openings of 2024, be part of the legacy as a Overnight Security Supervisor! Why join the Conrad brand? The modern luxury concept empowers you to deliver: Personalized service with authenticity and passion Impactful experiences Creativity in our products and services Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. Classification: Full Time Shift: Overnight - must be available to weekdays, weekends, and holidays. Want to learn more? News Release on Conrad Orlando What will I be doing? As an Overnight Security Supervisor, you would be responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions Coordinate and lead response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property Promote safe work practices Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward Initiate preliminary investigations into incidents and write reports and ensure accuracy of necessary documentation Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner Perform duties of a Security Officer, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs
Join us in creating a legacy within a brand you can stay inspired with a team that will become family! The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. As one of the most celebrated openings of 2024, be part of the legacy as a Overnight Security Supervisor! Why join the Conrad brand? The modern luxury concept empowers you to deliver: Personalized service with authenticity and passion Impactful experiences Creativity in our products and services Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. • Classification: Full Time • Shift: Overnight - must be available to weekdays, weekends, and holidays. Want to learn more? News Release on Conrad Orlando What will I be doing? As an Overnight Security Supervisor, you would be responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions Coordinate and lead response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property Promote safe work practices Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward Initiate preliminary investigations into incidents and write reports and ensure accuracy of necessary documentation Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner Perform duties of a Security Officer, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs
May 14, 2024
Full time
Join us in creating a legacy within a brand you can stay inspired with a team that will become family! The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. As one of the most celebrated openings of 2024, be part of the legacy as a Overnight Security Supervisor! Why join the Conrad brand? The modern luxury concept empowers you to deliver: Personalized service with authenticity and passion Impactful experiences Creativity in our products and services Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. • Classification: Full Time • Shift: Overnight - must be available to weekdays, weekends, and holidays. Want to learn more? News Release on Conrad Orlando What will I be doing? As an Overnight Security Supervisor, you would be responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions Coordinate and lead response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property Promote safe work practices Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward Initiate preliminary investigations into incidents and write reports and ensure accuracy of necessary documentation Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner Perform duties of a Security Officer, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs
Job Description Summary In the absence of the Director of Engineering, Rooms and Security, the Security Supervisor shall be in charge of the department. This officer shall work in conjunction with the Director to ensure the continuity of operation of the department. And shall work in the development and training of all staff members in the department. Job Description Responsible for performing hotel security functions, including but not limited to: fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters and is directly responsible for the operation, performance, and evaluation of other officers assigned to his/her shift. • Ability to understand and execute all safety and emergency procedures, (for example fire, crowd control, inclement weather, and bomb threats.) • Ability to understand and operate emergency equipment, (for example, respirators, wheelchairs, and fire extinguishers.) • Ability to sit, stand and walk on a continuous basis, and run as warranted. • Ability to lift, carry, and store in overhead areas approximately 60 lbs. • Ability to lift and move, in an emergency situation, an immobilized adult. • Ability to bend, squat, kneel, climb (including stairs and ladder), and reach. • Ability to push and/or pull approximately 300 lbs. • Ability to work in temperature extremes. • Ability to utilize communication equipment (for example, telephones and radios) • Ability to communicate clearly and effectively with guests and other employees. • Ability to interact with guests and other employees in a courteous, empathic, and discreet manner. • Ability to read and write effectively. • Ability to train, direct, supervise, evaluate and motivate other officers and personnel assigned to the department. • Ability to sustain direct contact with the public; must establish a high degree of customer service (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff. Job Tasks: • Maintain and update Security Monthly Activity & Statistical Report. • Assist with the maintenance and revision of Training Manuals and programs • Assist with the maintenance Hotel Security Manual. • Assist with staffing, training, directing, controlling, and evaluations. • Check and monitor time and attendance daily. • Maintain bi-weekly manual sign-in sheets. • File and maintain all Security Incidents and Supplemental Reports. • File and maintain all security workers Compensation Reports. • Maintain, revise and keep current all security forms and documents. • Maintain and order security supplies as needed. • Maintain and manage the hotel's Lost & Found operation. • Maintain and update Lost and Found logbooks. • Monitor mailing and distribution of all items in storage. • Maintain and update monthly Meal Pass and Parking Decal distribution system. • Report and copy all guest & visitor claim reports to the hotel's Claim Adjusters. • Patrol public areas, property, guest floors, and employee areas. • Monitor surveillance cameras. • Challenge suspicious people. • Dispatch security assignments. • Prepare, maintain and distribute all hard and soft master keys. • Maintain and distribute Employee ID Cards. • Maintain lost and found for guests and employees. • Maintain a sign-in log of all vendors, visitors, and temporary employees. • Complete employee's injury (Worker's Comp. Forms) reports. • Complete Incident and Supplementary reports. • Investigate accidents and complaints. • Check for fire prevention situations. • Check and inspect fire equipment. • Check fire emergency exits. • Respond to various security assignments. • Respond to emergency medical situations. • Assist outside agencies when necessary. • Provide security escorts. • Provide key assistance into secured areas after hours. • Respond to security alarms. • Re-que Saf-lock (electronic) guest locks as needed. • Inspect guest rooms to determine reason(s) for unanswered guest wake-up calls. • Inspect all items leaving the property. • Collect and inspect all passes permitting personnel to return to the property. • Collect and inspect all passes permitting items to leave the property. Additional Job Information/Anticipated Pay Range This position is mainly to supervisor security during overnight shifts for the hotel. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
May 13, 2024
Full time
Job Description Summary In the absence of the Director of Engineering, Rooms and Security, the Security Supervisor shall be in charge of the department. This officer shall work in conjunction with the Director to ensure the continuity of operation of the department. And shall work in the development and training of all staff members in the department. Job Description Responsible for performing hotel security functions, including but not limited to: fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters and is directly responsible for the operation, performance, and evaluation of other officers assigned to his/her shift. • Ability to understand and execute all safety and emergency procedures, (for example fire, crowd control, inclement weather, and bomb threats.) • Ability to understand and operate emergency equipment, (for example, respirators, wheelchairs, and fire extinguishers.) • Ability to sit, stand and walk on a continuous basis, and run as warranted. • Ability to lift, carry, and store in overhead areas approximately 60 lbs. • Ability to lift and move, in an emergency situation, an immobilized adult. • Ability to bend, squat, kneel, climb (including stairs and ladder), and reach. • Ability to push and/or pull approximately 300 lbs. • Ability to work in temperature extremes. • Ability to utilize communication equipment (for example, telephones and radios) • Ability to communicate clearly and effectively with guests and other employees. • Ability to interact with guests and other employees in a courteous, empathic, and discreet manner. • Ability to read and write effectively. • Ability to train, direct, supervise, evaluate and motivate other officers and personnel assigned to the department. • Ability to sustain direct contact with the public; must establish a high degree of customer service (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff. Job Tasks: • Maintain and update Security Monthly Activity & Statistical Report. • Assist with the maintenance and revision of Training Manuals and programs • Assist with the maintenance Hotel Security Manual. • Assist with staffing, training, directing, controlling, and evaluations. • Check and monitor time and attendance daily. • Maintain bi-weekly manual sign-in sheets. • File and maintain all Security Incidents and Supplemental Reports. • File and maintain all security workers Compensation Reports. • Maintain, revise and keep current all security forms and documents. • Maintain and order security supplies as needed. • Maintain and manage the hotel's Lost & Found operation. • Maintain and update Lost and Found logbooks. • Monitor mailing and distribution of all items in storage. • Maintain and update monthly Meal Pass and Parking Decal distribution system. • Report and copy all guest & visitor claim reports to the hotel's Claim Adjusters. • Patrol public areas, property, guest floors, and employee areas. • Monitor surveillance cameras. • Challenge suspicious people. • Dispatch security assignments. • Prepare, maintain and distribute all hard and soft master keys. • Maintain and distribute Employee ID Cards. • Maintain lost and found for guests and employees. • Maintain a sign-in log of all vendors, visitors, and temporary employees. • Complete employee's injury (Worker's Comp. Forms) reports. • Complete Incident and Supplementary reports. • Investigate accidents and complaints. • Check for fire prevention situations. • Check and inspect fire equipment. • Check fire emergency exits. • Respond to various security assignments. • Respond to emergency medical situations. • Assist outside agencies when necessary. • Provide security escorts. • Provide key assistance into secured areas after hours. • Respond to security alarms. • Re-que Saf-lock (electronic) guest locks as needed. • Inspect guest rooms to determine reason(s) for unanswered guest wake-up calls. • Inspect all items leaving the property. • Collect and inspect all passes permitting personnel to return to the property. • Collect and inspect all passes permitting items to leave the property. Additional Job Information/Anticipated Pay Range This position is mainly to supervisor security during overnight shifts for the hotel. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
The Opportunity Delaware North Gaming is searching for a full-time Overnight Environmental Services (EVS) Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As an EVS Supervisor, you will oversee the cleaning at Mardi Gras Casino. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $16.00 - $17.00 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: + Weekly pay + Employee assistance program + Training and development opportunities + Employee discounts + Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities + Coordinate all daily activities and plan for sufficient staffing to clean public areas; train new EVS team members. + Communicate with the Hotel Manager and/or property managers to prioritize workload. + Inspect guest areas and public outlets. + Prepare weekly inventory, check-in all supplies, and report any discrepancies; create purchase orders as needed. + Complete the daily EVS report; ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. + Follows up to ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. + Perform cleaning duties on slower days or when staff shortages occur. Qualifications + EVS/Housekeeping experience required; previous commercial cleaning and/or guest service experience preferred. + Previous supervisory experience preferred. + Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures. + Ability to read in English; ability to print and speak simple sentences. + Ability to make simple addition and subtraction calculations. + Must be able to work overnight. Physical Requirements + Frequent walking and standing for entire length of shift. + Frequent climbing of stairs. + Frequent bending, stooping, reaching, kneeling, and carrying. + Use of hands to operate cleaning equipment and complete scrubbing/washing duties. + Occasionally required to lift and/or move up to 50 pounds. + Visual acuity sufficient to inspect the cleanliness of public areas and surfaces. + Working conditions include being regularly exposed to fumes and toxic or caustic chemicals, occasionally works in outside weather conditions, occasionally exposed to wet and/or humid conditions, and noise level may be moderate to loud. Shift Details Overnight Holidays Weekends Every weekend 8 hour shift Who We Are Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
May 13, 2024
Full time
The Opportunity Delaware North Gaming is searching for a full-time Overnight Environmental Services (EVS) Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As an EVS Supervisor, you will oversee the cleaning at Mardi Gras Casino. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $16.00 - $17.00 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: + Weekly pay + Employee assistance program + Training and development opportunities + Employee discounts + Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities + Coordinate all daily activities and plan for sufficient staffing to clean public areas; train new EVS team members. + Communicate with the Hotel Manager and/or property managers to prioritize workload. + Inspect guest areas and public outlets. + Prepare weekly inventory, check-in all supplies, and report any discrepancies; create purchase orders as needed. + Complete the daily EVS report; ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. + Follows up to ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. + Perform cleaning duties on slower days or when staff shortages occur. Qualifications + EVS/Housekeeping experience required; previous commercial cleaning and/or guest service experience preferred. + Previous supervisory experience preferred. + Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures. + Ability to read in English; ability to print and speak simple sentences. + Ability to make simple addition and subtraction calculations. + Must be able to work overnight. Physical Requirements + Frequent walking and standing for entire length of shift. + Frequent climbing of stairs. + Frequent bending, stooping, reaching, kneeling, and carrying. + Use of hands to operate cleaning equipment and complete scrubbing/washing duties. + Occasionally required to lift and/or move up to 50 pounds. + Visual acuity sufficient to inspect the cleanliness of public areas and surfaces. + Working conditions include being regularly exposed to fumes and toxic or caustic chemicals, occasionally works in outside weather conditions, occasionally exposed to wet and/or humid conditions, and noise level may be moderate to loud. Shift Details Overnight Holidays Weekends Every weekend 8 hour shift Who We Are Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Location Mount Washington Hotel As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match. Job Description The main purpose of the Overnight Operations Supervisor is providing the appropriate support of all operations. Responsibilities Supervise all operations during overnight shift. Communicate with all department managers on continuing basis. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be very familiar with the hotel computer system for training maintenance and trouble shooting. All lobby area corridors and staircases are kept debris free at all times. Oversees and keeps on order the storage of all guest luggage. Maintains an orderly shift log of all Bell stand activities including check-in, check-out, deliveries, luggage storage, mail and message deliveries. Knowledge of the Hotel History Knowledge of the Valet operations. Receive direction for house calls via phone or radio. Assist engineers and mechanics with repairs Have a thorough understanding of Omni fire alarm procedures and other emergencies. Have a thorough understanding of Omni Hotel rules and regulations. Qualifications Previous luxury hotel experience is preferred. Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Four year college degree, preferably in the hospitality industry Knowledge of Property Management Systems and related computer programs Strong knowledge of Microsoft Office Software.
May 12, 2024
Full time
Location Mount Washington Hotel As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match. Job Description The main purpose of the Overnight Operations Supervisor is providing the appropriate support of all operations. Responsibilities Supervise all operations during overnight shift. Communicate with all department managers on continuing basis. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be very familiar with the hotel computer system for training maintenance and trouble shooting. All lobby area corridors and staircases are kept debris free at all times. Oversees and keeps on order the storage of all guest luggage. Maintains an orderly shift log of all Bell stand activities including check-in, check-out, deliveries, luggage storage, mail and message deliveries. Knowledge of the Hotel History Knowledge of the Valet operations. Receive direction for house calls via phone or radio. Assist engineers and mechanics with repairs Have a thorough understanding of Omni fire alarm procedures and other emergencies. Have a thorough understanding of Omni Hotel rules and regulations. Qualifications Previous luxury hotel experience is preferred. Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Four year college degree, preferably in the hospitality industry Knowledge of Property Management Systems and related computer programs Strong knowledge of Microsoft Office Software.
SUMMARY Provides customer service to guests of hotel by supervising location during the overnight hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner. Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction. Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day. Ensures that the hotel night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely. Enters hotel information and prints night audit reports in an accurate and timely manner per night audit guidelines. Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy. Date stamps, sorts, and racks incoming mail, faxes and messages. Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. Accurately checks out guests and communicates departures with housekeeping staff. Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures. Makes, confirms and cancels reservations via telephone, computer and in writing. Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures. Posts charges such as room, food, liquor, or telephone to ledger. Deposits guests' valuables in hotel safe or safe deposit box. Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained. Maintains the cleanliness and organization of the hotel lobby and front desk area. Washes, folds and properly stores laundry (depending on business unit). KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to work alone and stay awake and alert all night.
May 11, 2024
Full time
SUMMARY Provides customer service to guests of hotel by supervising location during the overnight hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner. Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction. Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day. Ensures that the hotel night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely. Enters hotel information and prints night audit reports in an accurate and timely manner per night audit guidelines. Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy. Date stamps, sorts, and racks incoming mail, faxes and messages. Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. Accurately checks out guests and communicates departures with housekeeping staff. Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures. Makes, confirms and cancels reservations via telephone, computer and in writing. Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures. Posts charges such as room, food, liquor, or telephone to ledger. Deposits guests' valuables in hotel safe or safe deposit box. Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained. Maintains the cleanliness and organization of the hotel lobby and front desk area. Washes, folds and properly stores laundry (depending on business unit). KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to work alone and stay awake and alert all night.
Four Seasons Hotel and Residences at The Surf Club is seeking an Overnight Security Supervisor. Embark on an enriching and experiential career journey in terms of culture, history and love for luxury service at an exceptional and legendary destination in the Miami Beaches. Join Our Team The Security Supervisor forms part of the Security Team who is responsible for providing a safe and secure environment in which guests can relax and/or conduct business. This department establishes, promotes and maintains the Hotel's security and property protection. The Security Team is available 24-hours a day. The Security Supervisor actively participates in the day-to-day security operations of the property to ensure the safety and security of all guests, personnel and property and supervises the rest of the Security Team. The Security supervisor will coordinate resources during their shift, lead or follow up incidents, train team members and other employees on all aspects of security and safety. We are looking for individuals who are skilled problem solvers with particular attention to detail. The Security Supervisor position involves a large amount of contact with guests, local law enforcement and other authorities and excellent personal presentation and interpersonal skills are required. As this position is physical in nature candidates must be able to stand for up to 8hrs per shift and lift up to 50lbs. The Security Supervisor must thoroughly understand all aspects of the operation. At least one year of supervisory experience in a luxury hotel setting is required. Must be able to work Overnight shifts. The Surf Club From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club, an oceanfront destination bringing a new era of glamour elevated with chic dining, a palm-fringed Champagne Bar, and a world-class spa. The Surf Club has always been a place of imagination and possibility, it turned experiences into memories, and this is what we continue to pursue daily with every guest that crosses our historic doors. We say, Luxury is our LOVE language, and if you are passionate about delivering luxury whilst creating memorable experiences this is the right place for you. Four Seasons offers competitive benefits including Free medical insurance, basic dental insurance as well as vision benefits for all qualifying employees. The Hotel and Residences Four Seasons Hotel and Residences at The Surf Club is situated on nine acres of oceanfront gardens, palm stands and pathways. Designed by Pritzker Prize-winning architect Richard Meier, two transparent 12-story residential buildings, an intimate 77-room Four Seasons Hotel with interiors by Parisian designer Joseph Dirand, incorporate the historic 1930 Russell Pancoast-designed The Surf Club, preserving its legendary past. Combining luxury and legendary Four Seasons service and tailoring it to match the understated elegance of this seaside location, Four Seasons Hotel and Residences at The Surf Club will cater to guests' and residents' every whim, whether they are lounging in a poolside cabana or dining with unimpeded vistas of the ocean. Service Culture Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Four Seasons Hotels and Resorts has been ranked in the Fortune '100 Best Companies to Work For' every year since 1998 join our team and discover why. Benefits Four Seasons Surf Club Employees Enjoy Competitive Salary & Wages Medical, Dental and Vision insurance 401(k) Retirement Plan Complimentary Parking Paid Time Off and Holiday Pay Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Energizing Employee Culture where you are encouraged to be your true self! Comprehensive learning and development programs to help you master your craft. Inclusive and diverse employee engagement events all year-round. Exclusive discount and travel programs with Four Seasons Competitive wages and complimentary medical, vision and dental insurance for qualifying employees And so much more! Candidates must have valid work authorization for the U.S. Internal Four Seasons Management Employees outside of the US may qualify for an L1 Visa. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Learn more about what it is like to work at Four Seasons, visit us: Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
May 11, 2024
Full time
Four Seasons Hotel and Residences at The Surf Club is seeking an Overnight Security Supervisor. Embark on an enriching and experiential career journey in terms of culture, history and love for luxury service at an exceptional and legendary destination in the Miami Beaches. Join Our Team The Security Supervisor forms part of the Security Team who is responsible for providing a safe and secure environment in which guests can relax and/or conduct business. This department establishes, promotes and maintains the Hotel's security and property protection. The Security Team is available 24-hours a day. The Security Supervisor actively participates in the day-to-day security operations of the property to ensure the safety and security of all guests, personnel and property and supervises the rest of the Security Team. The Security supervisor will coordinate resources during their shift, lead or follow up incidents, train team members and other employees on all aspects of security and safety. We are looking for individuals who are skilled problem solvers with particular attention to detail. The Security Supervisor position involves a large amount of contact with guests, local law enforcement and other authorities and excellent personal presentation and interpersonal skills are required. As this position is physical in nature candidates must be able to stand for up to 8hrs per shift and lift up to 50lbs. The Security Supervisor must thoroughly understand all aspects of the operation. At least one year of supervisory experience in a luxury hotel setting is required. Must be able to work Overnight shifts. The Surf Club From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club, an oceanfront destination bringing a new era of glamour elevated with chic dining, a palm-fringed Champagne Bar, and a world-class spa. The Surf Club has always been a place of imagination and possibility, it turned experiences into memories, and this is what we continue to pursue daily with every guest that crosses our historic doors. We say, Luxury is our LOVE language, and if you are passionate about delivering luxury whilst creating memorable experiences this is the right place for you. Four Seasons offers competitive benefits including Free medical insurance, basic dental insurance as well as vision benefits for all qualifying employees. The Hotel and Residences Four Seasons Hotel and Residences at The Surf Club is situated on nine acres of oceanfront gardens, palm stands and pathways. Designed by Pritzker Prize-winning architect Richard Meier, two transparent 12-story residential buildings, an intimate 77-room Four Seasons Hotel with interiors by Parisian designer Joseph Dirand, incorporate the historic 1930 Russell Pancoast-designed The Surf Club, preserving its legendary past. Combining luxury and legendary Four Seasons service and tailoring it to match the understated elegance of this seaside location, Four Seasons Hotel and Residences at The Surf Club will cater to guests' and residents' every whim, whether they are lounging in a poolside cabana or dining with unimpeded vistas of the ocean. Service Culture Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Four Seasons Hotels and Resorts has been ranked in the Fortune '100 Best Companies to Work For' every year since 1998 join our team and discover why. Benefits Four Seasons Surf Club Employees Enjoy Competitive Salary & Wages Medical, Dental and Vision insurance 401(k) Retirement Plan Complimentary Parking Paid Time Off and Holiday Pay Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Energizing Employee Culture where you are encouraged to be your true self! Comprehensive learning and development programs to help you master your craft. Inclusive and diverse employee engagement events all year-round. Exclusive discount and travel programs with Four Seasons Competitive wages and complimentary medical, vision and dental insurance for qualifying employees And so much more! Candidates must have valid work authorization for the U.S. Internal Four Seasons Management Employees outside of the US may qualify for an L1 Visa. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Learn more about what it is like to work at Four Seasons, visit us: Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
The Opportunity Delaware North Gaming is searching for a full-time Overnight Environmental Services (EVS) Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As an EVS Supervisor, you will oversee the cleaning at Mardi Gras Casino. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $16.00 - $17.00 / hour Information on our comprehensive benefits package can be found at Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Coordinate all daily activities and plan for sufficient staffing to clean public areas; train new EVS team members. Communicate with the Hotel Manager and/or property managers to prioritize workload. Inspect guest areas and public outlets. Prepare weekly inventory, check-in all supplies, and report any discrepancies; create purchase orders as needed. Complete the daily EVS report; ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Follows up to ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Perform cleaning duties on slower days or when staff shortages occur. Qualifications EVS/Housekeeping experience required; previous commercial cleaning and/or guest service experience preferred. Previous supervisory experience preferred. Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures. Ability to read in English; ability to print and speak simple sentences. Ability to make simple addition and subtraction calculations. Must be able to work overnight. Physical Requirements Frequent walking and standing for entire length of shift. Frequent climbing of stairs. Frequent bending, stooping, reaching, kneeling, and carrying. Use of hands to operate cleaning equipment and complete scrubbing/washing duties. Occasionally required to lift and/or move up to 50 pounds. Visual acuity sufficient to inspect the cleanliness of public areas and surfaces. Working conditions include being regularly exposed to fumes and toxic or caustic chemicals, occasionally works in outside weather conditions, occasionally exposed to wet and/or humid conditions, and noise level may be moderate to loud. Shift Details Overnight Holidays Weekends Every weekend 8 hour shift Who We Are Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Apr 24, 2024
Full time
The Opportunity Delaware North Gaming is searching for a full-time Overnight Environmental Services (EVS) Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As an EVS Supervisor, you will oversee the cleaning at Mardi Gras Casino. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $16.00 - $17.00 / hour Information on our comprehensive benefits package can be found at Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Coordinate all daily activities and plan for sufficient staffing to clean public areas; train new EVS team members. Communicate with the Hotel Manager and/or property managers to prioritize workload. Inspect guest areas and public outlets. Prepare weekly inventory, check-in all supplies, and report any discrepancies; create purchase orders as needed. Complete the daily EVS report; ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Follows up to ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Perform cleaning duties on slower days or when staff shortages occur. Qualifications EVS/Housekeeping experience required; previous commercial cleaning and/or guest service experience preferred. Previous supervisory experience preferred. Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures. Ability to read in English; ability to print and speak simple sentences. Ability to make simple addition and subtraction calculations. Must be able to work overnight. Physical Requirements Frequent walking and standing for entire length of shift. Frequent climbing of stairs. Frequent bending, stooping, reaching, kneeling, and carrying. Use of hands to operate cleaning equipment and complete scrubbing/washing duties. Occasionally required to lift and/or move up to 50 pounds. Visual acuity sufficient to inspect the cleanliness of public areas and surfaces. Working conditions include being regularly exposed to fumes and toxic or caustic chemicals, occasionally works in outside weather conditions, occasionally exposed to wet and/or humid conditions, and noise level may be moderate to loud. Shift Details Overnight Holidays Weekends Every weekend 8 hour shift Who We Are Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Located in the center of downtown Cleveland, this hotel is only a 5-minute walk to Rocket Mortgage Arena. The hotel features a gym, business center and suites with full kitchens. Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area. Each kitchen includes a refrigerator, stove and dishwasher. Cable TV and in-room movies are also featured. The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning. Concierge services and free Wi-Fi are also offered. Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel. The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
May 17, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Located in the center of downtown Cleveland, this hotel is only a 5-minute walk to Rocket Mortgage Arena. The hotel features a gym, business center and suites with full kitchens. Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area. Each kitchen includes a refrigerator, stove and dishwasher. Cable TV and in-room movies are also featured. The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning. Concierge services and free Wi-Fi are also offered. Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel. The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Summary: The Night Audit Supervisor oversees the Night Audit function and reconciles the hotel's revenue while ensuring the figures balance. Responsibilities • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way. • Supervise Night Audit Staff. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all associates are following their schedule and taking their breaks. • Work with Security or other hotel associates in maintaining calm and order in the hotel. • Provide leadership to overnight housekeeping associates. • Communicate with incoming shift. • Complete spreadsheets. • Assign specific duties to staff for efficient operation of department. • Oversee department in absence of Department Manager. • Ensure that all associates have proper supplies, equipment and uniform. • Capable of performing all hourly functions and operating all equipment in department. • Assist in training new associates and cross-training existing associates according to the Certification Program. • Assist in interviewing and hiring new associates for the department. • Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary. Make recommendations to manager in accordance with progressive discipline policy. • Train associates on safety standards and enforce those standards on a consistent basis. • Identify associates engaging in unsafe behaviors and retrain them appropriately. Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates. • Use wet floor signs as required. Use personal protective equipment. D Promote teamwork and associate morale. Treat people with respect. D Recognize associate successes via the WLS Recognition Program. • Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. • Conduct daily preshift meeting. Perform uniform inspection prior to opening shift and make necessary corrections immediately. • Represent department at staff meetings as required. • Know laws concerning treatment of trespassers • Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location of fire extinguishers. • Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment. • Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed. • Respond to pages and radio calls immediately. • Complete basic mathematical calculations including adding, subtracting, multiplying and dividing • Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all over/shorts to management. Comply with all hotel and department accounting procedures. • Audit guest checks for pricing and sales tax errors. • Prepare the gross revenue report for all hotel managers. • Ensure that trail is in balance by the close of each shift. • Prepare a summation of all house charges and all credit card vouchers accepted by the hotel. The aggregate total is reconciled with the trail balance. • Determine the correct cash figure based on micros reports minus corrections and adding machine tape of the drop sheet. • Verify that all food & beverage figures have been accounted for by cash, charge, or corrections. • Prepare the daily food & beverage sales summary and distribute to management. • Prepare over/short report for accounting and restaurant. • Protect confidential information. • Post all late charges and all guest check corrections to guest folios for 3:00 AM express check- outs. • Act as the manager on duty for the third shift, if applicable. • Balance credit cards daily. • Must be able to operate hotel van, if applicable. • Ensure security and confidentiality of all guest and hotel information and material. • Practice energy conservation at all times. • Notify manager/AYS of maintenance issues. • Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule. • Attend work on time as scheduled and adhere to attendance policy. • Utilize property Service Recovery/Defect Tracking processes. Input defects into computer system. • Report unsafe conditions and suspicious activity to Loss Prevention/Management. • Wear uniform, including nametag at all times in accordance with the Standards of Appearance. • Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). • Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training. • Follow proper key control procedures • Work nights, weekends, and holidays as necessary. • Perform other duties as assigned. Other Information COMPETENCIES • Job Knowledge • Flexibility/Adaptability • Quality of Work • Perseverance • Quantity of Work • Organization Skills • Guest Focus/Customer Service • Effort • Reliability/Dependability • Judgment/Problem Solving • Motivation/Initiative • Cooperation/Teamwork SKILLS • Must pass certification quiz/test for position. • If applicable, must hold valid driver's license and maintain acceptable driving record EDUCATION/EXPERIENCE None required WORKING CONDITIONS • Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear. FULL TIME BENEFIT OVERVIEW • Medical, Dental, and Vision • Life Insurance • Employee Assistance Program (EAP) • 401(k) • Vacation and Paid Time Off (PTO) • Tuition Reimbursement • Complimentary and Discounted Rooms Location Code: 3804
May 13, 2024
Full time
Summary: The Night Audit Supervisor oversees the Night Audit function and reconciles the hotel's revenue while ensuring the figures balance. Responsibilities • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way. • Supervise Night Audit Staff. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all associates are following their schedule and taking their breaks. • Work with Security or other hotel associates in maintaining calm and order in the hotel. • Provide leadership to overnight housekeeping associates. • Communicate with incoming shift. • Complete spreadsheets. • Assign specific duties to staff for efficient operation of department. • Oversee department in absence of Department Manager. • Ensure that all associates have proper supplies, equipment and uniform. • Capable of performing all hourly functions and operating all equipment in department. • Assist in training new associates and cross-training existing associates according to the Certification Program. • Assist in interviewing and hiring new associates for the department. • Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary. Make recommendations to manager in accordance with progressive discipline policy. • Train associates on safety standards and enforce those standards on a consistent basis. • Identify associates engaging in unsafe behaviors and retrain them appropriately. Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates. • Use wet floor signs as required. Use personal protective equipment. D Promote teamwork and associate morale. Treat people with respect. D Recognize associate successes via the WLS Recognition Program. • Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. • Conduct daily preshift meeting. Perform uniform inspection prior to opening shift and make necessary corrections immediately. • Represent department at staff meetings as required. • Know laws concerning treatment of trespassers • Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location of fire extinguishers. • Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment. • Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed. • Respond to pages and radio calls immediately. • Complete basic mathematical calculations including adding, subtracting, multiplying and dividing • Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all over/shorts to management. Comply with all hotel and department accounting procedures. • Audit guest checks for pricing and sales tax errors. • Prepare the gross revenue report for all hotel managers. • Ensure that trail is in balance by the close of each shift. • Prepare a summation of all house charges and all credit card vouchers accepted by the hotel. The aggregate total is reconciled with the trail balance. • Determine the correct cash figure based on micros reports minus corrections and adding machine tape of the drop sheet. • Verify that all food & beverage figures have been accounted for by cash, charge, or corrections. • Prepare the daily food & beverage sales summary and distribute to management. • Prepare over/short report for accounting and restaurant. • Protect confidential information. • Post all late charges and all guest check corrections to guest folios for 3:00 AM express check- outs. • Act as the manager on duty for the third shift, if applicable. • Balance credit cards daily. • Must be able to operate hotel van, if applicable. • Ensure security and confidentiality of all guest and hotel information and material. • Practice energy conservation at all times. • Notify manager/AYS of maintenance issues. • Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule. • Attend work on time as scheduled and adhere to attendance policy. • Utilize property Service Recovery/Defect Tracking processes. Input defects into computer system. • Report unsafe conditions and suspicious activity to Loss Prevention/Management. • Wear uniform, including nametag at all times in accordance with the Standards of Appearance. • Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). • Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training. • Follow proper key control procedures • Work nights, weekends, and holidays as necessary. • Perform other duties as assigned. Other Information COMPETENCIES • Job Knowledge • Flexibility/Adaptability • Quality of Work • Perseverance • Quantity of Work • Organization Skills • Guest Focus/Customer Service • Effort • Reliability/Dependability • Judgment/Problem Solving • Motivation/Initiative • Cooperation/Teamwork SKILLS • Must pass certification quiz/test for position. • If applicable, must hold valid driver's license and maintain acceptable driving record EDUCATION/EXPERIENCE None required WORKING CONDITIONS • Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear. FULL TIME BENEFIT OVERVIEW • Medical, Dental, and Vision • Life Insurance • Employee Assistance Program (EAP) • 401(k) • Vacation and Paid Time Off (PTO) • Tuition Reimbursement • Complimentary and Discounted Rooms Location Code: 3804
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities + Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. + Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. + Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. + Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. + Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. + Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. + Balance and close all bank ticket codes, daily. + Run night audit final after insuring all revenues are in balance nightly. + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Perform the duties of a Front Desk Clerk including express checkouts. + All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills + Ability to operate personal computer, cash register and calculator. + Ability to compile facts and figures. + Telephone and guest relations etiquette and skills. + Moderate hearing required to communicate with guests. + Excellent vision required for viewing of CRT screen. + Excellent speech communication skills required to communicate with guests over the telephone. + Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, + Mobility - must be able to reach all areas of hotel to assist clients. + Prolonged standing. + Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. + Medical, dental, & vision insurance + Health savings and flexible spending accounts + Basic Life and AD&D insurance + Company-paid short-term disability + Paid time off for vacation, sick time, and holidays + Eligible to participate in the Company's 401(k) program with employer matching + Employee assistance program + Tuition Reimbursement + Great discounts on Hotels, Restaurants, and much more. ID: _6_ Position Type: _Regular Full-Time_ Property : _The Nines_ Outlet: _Hotel_ Category: _Front Desk & Guest Services_ _Address_ : _525 SW Morrison St_ _City_ : _Portland_ _State_ : _Oregon_ EOE Protected Veterans/Disability
May 13, 2024
Full time
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities + Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. + Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. + Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. + Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. + Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. + Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. + Balance and close all bank ticket codes, daily. + Run night audit final after insuring all revenues are in balance nightly. + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Perform the duties of a Front Desk Clerk including express checkouts. + All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills + Ability to operate personal computer, cash register and calculator. + Ability to compile facts and figures. + Telephone and guest relations etiquette and skills. + Moderate hearing required to communicate with guests. + Excellent vision required for viewing of CRT screen. + Excellent speech communication skills required to communicate with guests over the telephone. + Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, + Mobility - must be able to reach all areas of hotel to assist clients. + Prolonged standing. + Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. + Medical, dental, & vision insurance + Health savings and flexible spending accounts + Basic Life and AD&D insurance + Company-paid short-term disability + Paid time off for vacation, sick time, and holidays + Eligible to participate in the Company's 401(k) program with employer matching + Employee assistance program + Tuition Reimbursement + Great discounts on Hotels, Restaurants, and much more. ID: _6_ Position Type: _Regular Full-Time_ Property : _The Nines_ Outlet: _Hotel_ Category: _Front Desk & Guest Services_ _Address_ : _525 SW Morrison St_ _City_ : _Portland_ _State_ : _Oregon_ EOE Protected Veterans/Disability
Location Royal Orleans Hotel The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork. Omni Royal Orleans' associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match. Job Description The role of the Overnight Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed. Working the third/overnight shift, this supervisor will serve as the Manager on Duty on certain evenings. Responsibilities Be pleasant, smile and greet all guests, using surnames when obtained. To be thoroughly acquainted with all overnight policies and procedures. To be thoroughly knowledgeable of all Front Office, Guest Services and Ideal Services Moments of Service scenarios, and execute to standard. To be familiar with all technical equipment related to the Front Desk. To be familiar with all hotel facilities and offerings. To understand the influence and importance of all departments on the Front Desk. Responsible for the training of new associates. Must be able to run the desk in absence of Management. Familiar with all reservation special packages. Understand all radio codes and emergency procedures. Qualifications Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of front office hotel procedures and practices required. Previous night audit experience preferred; understanding of night audit procedures required. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to work cohesively with co-workers both within and outside of your department Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Previous OPERA experience preferred, but not required. Able to set priorities for the front office team and provide feedback to others that enhances performance. Candidate must have proven leadership skills and must be able to direct, develop and motivate staff. Ability to teach employees importance of, and how to greet guests and courteously solve requests. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
May 13, 2024
Full time
Location Royal Orleans Hotel The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork. Omni Royal Orleans' associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match. Job Description The role of the Overnight Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed. Working the third/overnight shift, this supervisor will serve as the Manager on Duty on certain evenings. Responsibilities Be pleasant, smile and greet all guests, using surnames when obtained. To be thoroughly acquainted with all overnight policies and procedures. To be thoroughly knowledgeable of all Front Office, Guest Services and Ideal Services Moments of Service scenarios, and execute to standard. To be familiar with all technical equipment related to the Front Desk. To be familiar with all hotel facilities and offerings. To understand the influence and importance of all departments on the Front Desk. Responsible for the training of new associates. Must be able to run the desk in absence of Management. Familiar with all reservation special packages. Understand all radio codes and emergency procedures. Qualifications Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of front office hotel procedures and practices required. Previous night audit experience preferred; understanding of night audit procedures required. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to work cohesively with co-workers both within and outside of your department Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Previous OPERA experience preferred, but not required. Able to set priorities for the front office team and provide feedback to others that enhances performance. Candidate must have proven leadership skills and must be able to direct, develop and motivate staff. Ability to teach employees importance of, and how to greet guests and courteously solve requests. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. Balance and close all bank ticket codes, daily. Run night audit final after insuring all revenues are in balance nightly. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Perform the duties of a Front Desk Clerk including express checkouts. All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. ID: 6 Position Type: Regular Full-Time Property : The Nines Outlet: Hotel Category: Front Desk & Guest Services Address : 525 SW Morrison St City : Portland State : Oregon EOE Protected Veterans/Disability
May 12, 2024
Full time
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. Balance and close all bank ticket codes, daily. Run night audit final after insuring all revenues are in balance nightly. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Perform the duties of a Front Desk Clerk including express checkouts. All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. ID: 6 Position Type: Regular Full-Time Property : The Nines Outlet: Hotel Category: Front Desk & Guest Services Address : 525 SW Morrison St City : Portland State : Oregon EOE Protected Veterans/Disability
Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail's premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail's premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best. This position is responsible for the oversight of specific night audit duties as well as oversees the front office during the overnight shift. The budgeted range for this position starts at $24.00 per hour, and can be flexible based on experience. Actual pay will be commensurate with experience. Why Work at Hyatt? Enjoy free meals in our colleague cafeteria for every shift worked Free parking on-site 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year Discounted & Complimentary hotel room nights Medical, Dental, Vision Insurance - (Full-Time colleagues) Flexible Spending Account (Full-Time colleagues) Retirement Savings Plan Basic Life Insurance PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time) Opportunities to work around the world with Hyatt Hotels and Resorts End of Season Ski Pass Bonus Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Our Values: Respect Integrity Humility Empathy Creativity Fun Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills Ability to stand for long periods of time. Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!
May 11, 2024
Full time
Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail's premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail's premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best. This position is responsible for the oversight of specific night audit duties as well as oversees the front office during the overnight shift. The budgeted range for this position starts at $24.00 per hour, and can be flexible based on experience. Actual pay will be commensurate with experience. Why Work at Hyatt? Enjoy free meals in our colleague cafeteria for every shift worked Free parking on-site 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year Discounted & Complimentary hotel room nights Medical, Dental, Vision Insurance - (Full-Time colleagues) Flexible Spending Account (Full-Time colleagues) Retirement Savings Plan Basic Life Insurance PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time) Opportunities to work around the world with Hyatt Hotels and Resorts End of Season Ski Pass Bonus Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Our Values: Respect Integrity Humility Empathy Creativity Fun Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills Ability to stand for long periods of time. Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit Supervisor for the Sheraton Hotel in Columbia SC Night Auditor (Overnight Shift 9 PM- 5 AM or 11 PM-7 AM) Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Check guests in, issue room keys, and provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record and process all guest calls, messages, requests, questions or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Issue, control and release guest safe-deposit boxes in line with hotel procedures. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc Supervisor responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds / 23 kilograms. Handling objects, products and computer equipment. Basic computer skills to operate various property management and reservations systems, etc. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program
May 11, 2024
Full time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit Supervisor for the Sheraton Hotel in Columbia SC Night Auditor (Overnight Shift 9 PM- 5 AM or 11 PM-7 AM) Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Check guests in, issue room keys, and provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record and process all guest calls, messages, requests, questions or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Issue, control and release guest safe-deposit boxes in line with hotel procedures. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc Supervisor responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds / 23 kilograms. Handling objects, products and computer equipment. Basic computer skills to operate various property management and reservations systems, etc. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean. Clean and set-up meeting room functions according to the function sheets. Deep cleaning of areas including the shampooing of rooms and public spaces as assigned. Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events. Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk. Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift. Check and replenish your supplies and cleaning tools. Quickly respond to guest requests in a friendly manner. Return lost items with proper documentation to the Housekeeping Department. We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do. What You Bring High School Diploma is preferred. 1 year of experience in customer service or similar position. Previous housekeeping experience is a plus. Passion for customer service and good verbal communication skills, basic writing skills. Flexible schedule, able to work nights, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.
Apr 23, 2024
Full time
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean. Clean and set-up meeting room functions according to the function sheets. Deep cleaning of areas including the shampooing of rooms and public spaces as assigned. Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events. Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk. Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift. Check and replenish your supplies and cleaning tools. Quickly respond to guest requests in a friendly manner. Return lost items with proper documentation to the Housekeeping Department. We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do. What You Bring High School Diploma is preferred. 1 year of experience in customer service or similar position. Previous housekeeping experience is a plus. Passion for customer service and good verbal communication skills, basic writing skills. Flexible schedule, able to work nights, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.
Job Description Job Description COMPETITIVE WAGES! NOW HIRING HOURLY CREW UP TO $17/HOUR! IMMEDIATE INTERVIEWS FOR AWESOME PEOPLE! FUN, FAMILY-FRIENDLY TEAM! Part and Full-time jobs available! We are currently hiring 16 years and older. We are looking for daytime crew as well as closers. Hourly wage is based on age, experience, and availability. Full time positions offer benefits, paid time off, paid holidays, and more. We offer full time grill, maintenance, shift lead, and management positions. DQ Grill & Chill (Dairy Queen) is looking for a few outstanding and responsible personalities who want to work in a FUN, CLEAN, PROFESSIONAL, REWARDING, ENERGETIC environment full of HIGH FIVES and TEAMWORK! We offer flexible scheduling to fit your school (home school, high school. or college) or family schedules. We are looking for awesome people to fill both Full-Time and Part-Time Day and Evening (closing) shifts for all positions such as: -Dairy Queen Chill Artists -Drive-Thru Super Stars -Grill Ninjas (The nice kind)- grillers and prep cooks -Shift Leaders, part-time or full-time -All Management Positions; full time with paid time off, training, benefits, and more! -Front Counter Staff, Customer Service Specialists -Early Morning or Overnight Maintenance Person We are hiring at all three of our locations: - Hermantown DQ Grill & Chill (next to Fleet Farm) -Superior DQ Grill & Chill -Cloquet DQ Grill & Chill We are a local, family-owned and operated, equal opportunity employer. If you have experience in the fast food or restaurant world as a cook, counter staff, drive thru expert, shift leader, or manager, we want to speak with you! If you have the positive attitude, upbeat energy, and the willingness to learn, we may just have the job for you! We offer competitive wages, FREE meals, discounts on food, advancement opportunities, FREE cake on your birthday, and guaranteed FUN! Key Words: Dairy Queen, DQ, DQ Grill & Chill, fast food, fast casual, cooks, grillers, prep cooks, manager, shift leader, supervisor, college, university, stay-at-home parent, customer service, flexible schedule, home school, students, daytime, weekends, closers, leaders, manager, managers, management, leadership PI7a01c41e3c8f-3407
May 18, 2024
Full time
Job Description Job Description COMPETITIVE WAGES! NOW HIRING HOURLY CREW UP TO $17/HOUR! IMMEDIATE INTERVIEWS FOR AWESOME PEOPLE! FUN, FAMILY-FRIENDLY TEAM! Part and Full-time jobs available! We are currently hiring 16 years and older. We are looking for daytime crew as well as closers. Hourly wage is based on age, experience, and availability. Full time positions offer benefits, paid time off, paid holidays, and more. We offer full time grill, maintenance, shift lead, and management positions. DQ Grill & Chill (Dairy Queen) is looking for a few outstanding and responsible personalities who want to work in a FUN, CLEAN, PROFESSIONAL, REWARDING, ENERGETIC environment full of HIGH FIVES and TEAMWORK! We offer flexible scheduling to fit your school (home school, high school. or college) or family schedules. We are looking for awesome people to fill both Full-Time and Part-Time Day and Evening (closing) shifts for all positions such as: -Dairy Queen Chill Artists -Drive-Thru Super Stars -Grill Ninjas (The nice kind)- grillers and prep cooks -Shift Leaders, part-time or full-time -All Management Positions; full time with paid time off, training, benefits, and more! -Front Counter Staff, Customer Service Specialists -Early Morning or Overnight Maintenance Person We are hiring at all three of our locations: - Hermantown DQ Grill & Chill (next to Fleet Farm) -Superior DQ Grill & Chill -Cloquet DQ Grill & Chill We are a local, family-owned and operated, equal opportunity employer. If you have experience in the fast food or restaurant world as a cook, counter staff, drive thru expert, shift leader, or manager, we want to speak with you! If you have the positive attitude, upbeat energy, and the willingness to learn, we may just have the job for you! We offer competitive wages, FREE meals, discounts on food, advancement opportunities, FREE cake on your birthday, and guaranteed FUN! Key Words: Dairy Queen, DQ, DQ Grill & Chill, fast food, fast casual, cooks, grillers, prep cooks, manager, shift leader, supervisor, college, university, stay-at-home parent, customer service, flexible schedule, home school, students, daytime, weekends, closers, leaders, manager, managers, management, leadership PI7a01c41e3c8f-3407
COMPETITIVE WAGES! NOW HIRING HOURLY CREW UP TO $17/HOUR! IMMEDIATE INTERVIEWS FOR AWESOME PEOPLE! FUN, FAMILY-FRIENDLY TEAM! Part and Full-time jobs available! We are currently hiring 16 years and older. We are looking for daytime crew as well as closers. Hourly wage is based on age, experience, and availability. Full time positions offer benefits, paid time off, paid holidays, and more. We offer full time grill, maintenance, shift lead, and management positions. DQ Grill & Chill (Dairy Queen) is looking for a few outstanding and responsible personalities who want to work in a FUN, CLEAN, PROFESSIONAL, REWARDING, ENERGETIC environment full of HIGH FIVES and TEAMWORK! We offer flexible scheduling to fit your school (home school, high school. or college) or family schedules. We are looking for awesome people to fill both Full-Time and Part-Time Day and Evening (closing) shifts for all positions such as: -Dairy Queen Chill Artists -Drive-Thru Super Stars -Grill Ninjas (The nice kind)- grillers and prep cooks -Shift Leaders, part-time or full-time -All Management Positions; full time with paid time off, training, benefits, and more! -Front Counter Staff, Customer Service Specialists -Early Morning or Overnight Maintenance Person We are hiring at all three of our locations: - Hermantown DQ Grill & Chill (next to Fleet Farm) -Superior DQ Grill & Chill -Cloquet DQ Grill & Chill We are a local, family-owned and operated, equal opportunity employer. If you have experience in the fast food or restaurant world as a cook, counter staff, drive thru expert, shift leader, or manager, we want to speak with you! If you have the positive attitude, upbeat energy, and the willingness to learn, we may just have the job for you! We offer competitive wages, FREE meals, discounts on food, advancement opportunities, FREE cake on your birthday, and guaranteed FUN! Key Words: Dairy Queen, DQ, DQ Grill & Chill, fast food, fast casual, cooks, grillers, prep cooks, manager, shift leader, supervisor, college, university, stay-at-home parent, customer service, flexible schedule, home school, students, daytime, weekends, closers, leaders, manager, managers, management, leadership PIdc373cc560ff-3407
May 17, 2024
Full time
COMPETITIVE WAGES! NOW HIRING HOURLY CREW UP TO $17/HOUR! IMMEDIATE INTERVIEWS FOR AWESOME PEOPLE! FUN, FAMILY-FRIENDLY TEAM! Part and Full-time jobs available! We are currently hiring 16 years and older. We are looking for daytime crew as well as closers. Hourly wage is based on age, experience, and availability. Full time positions offer benefits, paid time off, paid holidays, and more. We offer full time grill, maintenance, shift lead, and management positions. DQ Grill & Chill (Dairy Queen) is looking for a few outstanding and responsible personalities who want to work in a FUN, CLEAN, PROFESSIONAL, REWARDING, ENERGETIC environment full of HIGH FIVES and TEAMWORK! We offer flexible scheduling to fit your school (home school, high school. or college) or family schedules. We are looking for awesome people to fill both Full-Time and Part-Time Day and Evening (closing) shifts for all positions such as: -Dairy Queen Chill Artists -Drive-Thru Super Stars -Grill Ninjas (The nice kind)- grillers and prep cooks -Shift Leaders, part-time or full-time -All Management Positions; full time with paid time off, training, benefits, and more! -Front Counter Staff, Customer Service Specialists -Early Morning or Overnight Maintenance Person We are hiring at all three of our locations: - Hermantown DQ Grill & Chill (next to Fleet Farm) -Superior DQ Grill & Chill -Cloquet DQ Grill & Chill We are a local, family-owned and operated, equal opportunity employer. If you have experience in the fast food or restaurant world as a cook, counter staff, drive thru expert, shift leader, or manager, we want to speak with you! If you have the positive attitude, upbeat energy, and the willingness to learn, we may just have the job for you! We offer competitive wages, FREE meals, discounts on food, advancement opportunities, FREE cake on your birthday, and guaranteed FUN! Key Words: Dairy Queen, DQ, DQ Grill & Chill, fast food, fast casual, cooks, grillers, prep cooks, manager, shift leader, supervisor, college, university, stay-at-home parent, customer service, flexible schedule, home school, students, daytime, weekends, closers, leaders, manager, managers, management, leadership PIdc373cc560ff-3407